Airtel Complaints & Reviews

On 19th while comin to bhubaneswar from bangalore, my wife forgot her phone at home( @ bangalore).
Since she was on work from home and we were stayin in odisha for couple of months, we decided to get a duplicate sim for her number.
But that never got activated ( tried continuously for 3 days from 22nd to 24th). It got rejected due
1.live photo not matching with their records ( this is what airtel xpress store guy said0
2. ID invalid ( this is what customer care said on 121)

Id card given for duplicate sim were aadhaar card( linked to this number) and Pan card ( which were issued 6 to 7 yrs back). There might be some facial changes during this period but how airtel is distinguishing them (strange)

ok fine if they are not able to distinguish between then and now, there must be other ways to get it verified.

Moreover me and my wife are on family post paid plan, mine being the primary number, her being secondary and another only data sim( this also installed in my wife's phone)
If they can issue a sim with just a otp on primary number ( which is mine), there mst be some ways to get it resolved.

Airtel guys on customer care are of no help.
3 days of running to airtel store, caling 121 customer care, , tweeting to airtel are of no use.

I hope this to get resolved asap..lot of thing pending coz of this.
I have been paying this postpaid bill since last 2 years, with bill addressed to my mail id.
I hope all this info is enough to get to a resolution asap

Thnx
Sandeep

I have recharged airtel mobile number through airtel thanks app for Rs 599 On 3dec and received SMS regarding money transaction and money was deducted from the bank but my number is not recharged . Till now I got no info regarding the recharge and I have also raised complaint regarding the same but no refund has been processed yet. I request you to look on this matter. Hopefully waiting for your response.

Regards
Rajendra panwar

I have been charged hefty amount 150 Rs for new sim on getting my old one lost. Really disappointed at the misuse of consumers necessity.

Dear Sir,

I have an Airtel no [protected] which I was used the no as long time and I'm abroad now. I tried inserting the sim recently and found that it is not working. I'm sure every month recharge for maintained card Validity. Pls check and activate my sim card.

BALAKRISHNAN

I had done airtel prepaid recharge in morning and the money is debited from my account. Then, airtel messaged me that your payment is still being processed wait for 2 hrs.. but nothing happened till now pls help me

My sim got deregistered suddenly
I'm working overseas so I sent parents with my AADHAR card to sort the issue
But the service center says I have to INSERT a new sim and I should be present personally in the center
How can I leave my workplace and go to India for sim card

I'm ready to give my passport workvisa copy for checking my current status and ready to give authorization letter to my parents also to collect my SIM but Airtel is not replying to get me a solution

I mailed them...put a dm on Twitter yet no response

I want my sim to be active since all my WhatsApp banking transaction depends on that Airtel number

Currently when I insert sim it shows not connected to network
I even tried manual network selection...but no use

Please help me out

Hello,
My sim is not showing service, Iam at uae now, it was working for the last three months after I came to uae.
After this problems happens, I recharge for 99 for validity,
Then 799 rs for roaming also.
Still SIM is not active.

Kindly help me to solve this.
Thanks
Aldan

I have recharged for plan 699 on my Airtel number. [protected] on 15/12/2021. Plan includes Amazon prime membership. But when I try to get my membership activated by clicking on banner on Airtel App, the membership is not being activated. I sent email to Airtel. They told me to contact Amazon. When I contacted Amazon, they told me to contact Airtel.

198 is not functional please give me airtel customer care number or all india toll free number of airtel

I have raised the complaint yesterday evening, but still now not actioned by Airtel Team

Very Poor Service.

Airtel Registered Number - [protected]

I have got the Airtel Prepaid SIM card from India 2 months back.
A yearly recharge has been done in this SIM.
For the first 2 months the SIM was working well.
Suddenly one day the network went off.
All types of trouble shooting done.
But nothing happened.
So I left it like this.
After 2 full days the network came back again on it's own.
Now after working for 15 days again since today...

I need to raise a confidential integrity issue against the back teaching of calls.

I have done my recharge and still not received please help me to get my money back it’s been 1 month

Since march to august i have paid for the dth
connection but it was not installed yet at my place
and i have been complaining that please waive off
the extra payment that i have made so that i can
make the payment of the rest amount and use the
services but they are trolling me since September
that it will be waived off and they always used to
barred my services every month they treat me very
badly this is pure harassment and humiliation which
is unacceptable i have been a valuable customer of
artel with their artel black plan the premium plan
want a compensation regarding the same for this
harassment and humiliation they have done to me
the mental torture by barring my services whenever
they want, i want a compensation of 10 Lacs for this
because this is pure harassment they are doing with
me such a big name in telecommunication and they
are treating there premium customers like this which
is unacceptable. And this is regarding my number
[Protected]and
the
dth
connection
number
Protected]with the
black id connection number
[Protected]i want this case to be resolved soon and
justice should be served. I have paid them around Rs.
7000

My number is blocked without any reason, only message came regarding submit of documents to avoid disconnection within 48 hrs, I'm ready to submit my documents
Please help in reactiving my same number I went in airtel store but they told me wait for 2 to 3 working days
Please Sir solve this issue.

I have registered for airtel fibre broadband connection on 19 December today it's 23 December no response from airtel side they have provided number of their dealer but it doesn't pick up the call.
Why is there so much delay if they don't have to install please tell or tell the tentative date for installation .
Pathetic customer service from airtel side.

I have a CUG billing plan but I'm not being showed any network in Abu dhabi! And I'm flying to toronto, this was my main postpaid number and I need it activated what do I do?

Hi Airtel Team,

With full of frustration, I would like to inform you that your technical team has disconnected my Internet yesterday evening when I was not at home. When i logged the complaint with CUSTOMER care, Mr Pradeep Singh has refused to help and said that I have to wait until tomorrow evening to get this issue resolved. He was such a annoying person that didn't help CUSTOMER and asked him to wait for 24 hours. When I specifically request him to check with Online/Backend team to trouble shoot the probem, he again said that I have to wait for tomorrow.

Below are the series of events happened:
I have lodged a complaint yesterday with Airtel, that 5G connection is dropping 3-4 times in a minute and ping time is also more than 15 seconds. However, 2, 4G is working fine.

Service Request was created by CUSTOMER Care.
I talked to Rahul and scheduled time post 7pm on 22nd Dec.
I start receiving multiple calls (around 20 calls from 5 different people), saying that there are multiple requests created and they need to resolve the ticket before 2.30pm. I mentioned that it is not possible as I am in Hospital.
Calls were frombelow numbers
[protected] Backedn / Online Team
[protected] (Mr Rahul)
[protected]
[protected] (Mr Rajendra)
[protected]

Again getting annoying calls to send sms and to check if they can come.
(### man, A CUSTOMER has logged the complaint, and you guys are annoying him. CUSTOMER is not at fault if 2 SR has been created)

Then I called Rahul around 6.30pm saying that I am stuck in jam and will not be able to reach before 8pm. He said that he is at my place and waiting till 8pm if I can reach. I told No, I wont be.

When I reached home, to my surprise the internet was down. However, it was working till 7.30 pm because I was accessing my laptops from Hospital via Remote Software.

Also, I have my neighbors, who heard your team saying that lets disconnect it.

Dear CUSTOMER, Service Request Number [protected] created for your Airtel Xstream Fiber ID[protected]_dsl. It will be resolved by 07/02/2022 11:30:00 AM.

From last 10 days Im getting so many calls which is not related to me. When I cross checked the number which they call is not my number. I don't know how it is possible. And also I'm trying to talk to customer service or raise a complaint, no one responded. Needed to remove all call forwarding numbers from my number.

Thank you..!!

Hello Charge Distribute Team As my hair is paying for my amazon product, through airtel payment bank UPI, money was deducted from my bank account and money did not go to amazon company, successful payment went from my account but in front of money not credited to account
Bank name Airtel Payment Bank
Transaction ID[protected]
Account number [protected]
Amount 1499
Payment Airtel Payment Bank ke Through
Date 11/12/2021
My phone number [protected]