Airtel Complaints & Reviews

My Airtel broadband connection wire was disconnected on 31/5/2022 and i raised a complaint ([protected]) and they said the issue will be solved within 24 hours but still after 5 days they haven't sent anyone and if i try to reach their customer care they play auto recording and say that it'll be resolved within 24 hours from the past 4 days, the technician who installed the wifi says that someone else would come instead of him and still the issue is pending and I've paid for 6months and it's still the first month, please take action against it

Hello,
I am Abhi Makadiya. I buy airtel xstream broadband 40 Mbps connection for 6 months. And I paid 499 rs + GST in advance before i start plan. My registration number is [protected].

After completion of 6 months i disconnect airtel router and my connection is no longer in use And thought this will terminate automatically. Because their policy is to take payment advance and resume plans.

1 month later I got messages from airtel that your payment is overdue and you need to pay 467.28 rs. I reached at customer care and they behave rudely and said you can't disconnect your plan. you have to pay your outstanding first even i never used broadband after my recharge was completed. Even they don't informed me before that your connection is still continue.

I am very disappointed with the company's behaviour. I request you to take an appropriate action with Airtel to ensure this will not happen with other people.

regards,
Abhi Makadiya

I had made a recharge on 5th June on my airtel number, of Rs 265 via UPI. The amount got deducted from my account. I recieved confirmation SMS with the Order Id:[protected]. However, it has been 2 days and I am still unable to avail the services I paid for i.e., make call or use data pack.
I tried getting help from the app but it was not helpful. I tried calling customer care, but as the outgoing services are blocked I am unable to contact them either.
I made another recharge of Rs 20 for talktime again with Order Id:[protected]. But even that is not reflecting in my airtel app and I am still not able to make a call.
Kindly do the needful as soon as possible.
Thankyou.

This is Rajeev kumar, with mobile number [protected]. I replaced sim Card on Jun4th around 11 Am. (Airtel store maim road kakinada) . They said that sim will be activated with in 4hrs . Until now the sim was not activated. All my bank transaction related issues are interlinked with my mobile .

Plz take action as soon as possible. It has been more than 24 hrs and the sim was not yet activated.
Do needful.

They removed ussd code for balance inquiry and other pack activation, and asking to install their application, and make it mandatory

My name is Ashish Tyagi and I have raised a complaint regarding refund,

Here is my reference number and broad account number.

Account -[protected]
Reference ID[protected]

As per last communication, you said it will be transferred with in 10 to 15 days from 12th May 2022 but still I have not received it.

Please help anyone to get my money back because airtel is not responding any email.

I connected with Airtel from last 10 years. But this time I am facing lots of issue with your service.

Regards
Ashish
[protected]

Kindly refer to subject cited above I am Inderjeet singh resident of nayagaon, mohali punjab. I got my airtel broadband connection No.[protected] from harman id A1NWJVSY on whats app. He made me fool by taking a new airtel postpaid sim no. [protected].
The very first month he paid first month postpaid number bill. Second month I came to know about all he did. When your airtel service centre were calling me and telling me about all.

I want you to take action against him.
Inderjeet singh
[protected]

I am a customer of airtel black. I am not able to access my internet properly means after every 5-6 hour, I need to restart my mobile to continue access the internet. I have raise the complain to airtel customer care 3 times with 3 different ticket .every time they close the ticket without even consult to me. even they have not tried to connect to me even a single time.
This is how to resolve their ticket to making fool and frustrate their customer .
they are good only in one thing "oh I am very sorry for this I will raise it to hire management" . It seems their are a special program running only for this line.

Guys don't go with how much ticket they have resolved because all the data they have trying to show is all garbage .

I raised a ticket in airtel regarding static IP on 26-may-2022. Actually, I need static IP for my broadband connection so I called the Airtel helpline number. They said me to wait 72 hours to get a static IP. So, I waited for 72 hours but didn't get any response from Airtel. So, I again called them and tell them what is the update of my ticket they again told me the thing that you exceeded your time limit so we again generate a new ticket and wait for 72 hours.
When I didn't get any response on second time then I again called them they are saying the same thing every time they told me the same thing.
I called them yesterday (02-June-2022) they said to me to wait for another 72 hours. This is very frustrating and I told them now cannot give you more time than the customer care guy told me that they did not even place the order for this from 26th May. This means they forgot to place the order and place my order yesterday. Then I told him that this is not acceptable. So, he told me that I escalated this to my manager you have to wait for 24 hours to resolve this. But as usual, they didn't update me on this.
Now it's almost 9 days yet I didn't get any response.

Please look into this matter asap. This is a very bad service provided by Airtel

I opted for a broadband connection on 20th May. But till today it is not activated. I have called 121 at least 60+ times but they just don't care. Even the technical team is of no help.
I have mailed them also. Neither you are refunding the installation amount nor you are activating.
I always get a template response that, the request is in progress. When I will have connection activated?

I am outside India and I have Airtel sim registered for OTP. One fine day it stopped working all of a sudden. After chasing and talking to Airtel support they said the sim gone bad. Really? All of a sudden? In any case they said I have to be in person to get a new sim. Again really? You want me to spend thousands of rupees to come and show my face to get a stupid sim? Then they asked for documents and we sent all. Then they asked someone else has to come in person to collect the sim. I had to send my 85 year old disabled father to local airtel office. This ### up office said they cannot hand over the sim. ### do not deserve a job, This organization is so ### up that they need to be burnt down to ashes. ### are ### and they need to shutdown. I still don't have the sim and they are asking for money for a non working sim. The audacity of this ### pathetic ### who deserve no mercy.

I have lost my mobile also related data now i want last two months missed call number, so that i can restore my number . My contact no is [protected] and email id will be [protected]@gmail.com.

I owned an airtel fiber connection i Amravati city Maharashtra 444604 for the last 2 years in a month for almost 10 to 15 days the connection is out of service, when we try to call customer care, every time they have only one line to say "sorry for the inconvenience, we are working on your request, we will resolve your request within 48 to 72 hours, our engineer will visit at your place in a given time"
but no such engineer came ever to my place, I even tried to call are supervisor mr anupsing but surprisingly he couldn't even know about who exactly the person allocated to handle the request. all and all i am frustrated, may time i have applied for reambusment but sometime sthey process it sometimes they deny. Help me if anyone can

My Airtel SIM seems to be registered under someone else. Therefore I keep receiving a lot o[censored]nwanted messages of transactions from OLA or SBI which is really annoying. I would be grateful if this can be resolved.

I have been an Airtel user for more than 10 years and suddenly I am being unreasonably charged for Mobile Data for the past 2 months. I stay in Singapore and I only use my mobile to access SMS for Netbanking.

I have never switched on the Mobile data but I getting charged everyday for the past 2 months.

I contacted Airtel support many times over the past 2 months month but unfortunately the billing team claims that the charges are valid.

Below are the Request IDs for your reference.

[protected] Reported on 21/04/2022
[protected] Reported on 13/05/2022
[protected] Reported on 24/05/2022

Request you to kindly help in resolving this issue at the earliest.

Dear Team,

I have recharged my no. [protected] on May 1st 2022 of Rs. 455 and also recharged with Rs.99 on June 3rd 2022 via GPay

Once i checked with gpay team there it is showing amount is credited to respected number but still it is not updated in my airtel number([protected]).

So kindly look into this issue and give me the solution as soon as possible.

Find below for transaction id with respected date

01- May[protected]
03-June[protected]

I beg to say that my name is kayamuddin. I did shopping on amazon on 23rd May of 2022. my order was telling pending So, I cancell it.

I talk to amazon due to non-refund amazon said that your money did not come talk to bank the bank said that your money has become sucessfull to amazon.

Sir I am very nervous because i didn't
Recived my money.

I hope my problem will solved Soon.

Thank You

My Payment Details
Airtel Payment Bank
A/c No. [protected]
A/c holder name . Kayamuddin
Ifcs Code. AIRP0000001
Transaction Id.[protected] Amazon Pay By Master Card
Order Id.[protected]
Amazon A/c No. [protected]
Debit amount RS. 2339

Sir please refund my money

My Internet services were down is NOT my concern. It does happen sometimes due to factors beyond our control.
However, after raising an SR no one contacting me for over 4 days & SR remaining OPEN for so long is a concern.
You indicated that SR gets closed automatically after 15 days. This does not help because if I face a new issue in those 15 days while previous SR is OPEN in your system, I will not be allowed to open another SR and thus no one will attend me. This process does not seem promising.

Once an SR is raised, you assign it to an engineer and they are expected to contact the customer in stipulated time.
This process did not happen.

I hope Airtel have understood the real concern and will work towards continually improving your services.

Another observation I have is that your customer experience team is operating from behind such telephone system that we cannot contact you. The numbers that you call from, if I miss a call and dial back, it does not connect. It seems your numbers do not accept incoming.
This does not feel promising.

Please solve this problem

I am a subscriber of AirTel broadband connection. I migrated from Orange. More than a week ago there was a big storm in Nagpur. The cables had snapped. Since then the internet connectivity has not been restored. The Consumer Care on enquiry keeps sending messages, initially it was pacifying by saying "within next 4 to 6 hours". Now it mentions 48 hours. But no action. How long...how long should one endure this callous attitude.