Airtel Complaints & Reviews

Hi Team,
IT has been a pity to inform you that i had made a payment for an excess amt of Rs 37, 512(Thirty seven thousand five hundred and twelve rupees) on the 12th of January 2017 against my Airtel bill, which i requested a refund of the very same day.
This complaint has been ongoing ever since then ...and i have not received the refund yet.I have sent my bank statements and informed AIRTEL several times over email and phone about this concern and they have not bothered to resolve the complaint yet.
My request no was : 73463802
My mobile no is :[protected]
Nodel Reference no is :73786894

We have earlier requested for relocation our airtel connection from Flat-No-394, D-6 Kaveri to Flat-No-139, D-6 kaveri and it is now around 30 days this connection has not been done.

We have been calling Vasant Kunj Sales manager who is not replying now on messages and at the time of new connection he keeps saying that no complaint will be there for connection and now when requested for relocation from one flat to another flat he is saying that it will get soon but it has now been 30 Days.

His Name is-Qamar Alam

I have been complaining since the first day of my mobile no. port, but their is still no healthy results found. i am not receiving any signals at my home and my work place and as their are no signals in my phone i am facing a heavy loss in my business. i have complaint in bharti airtel as almost 7-8 times but still the issue is not yet resolved.before the porting process i was told that you will receive a proper signal at your place(they said that they have checked through open network) but as my no. ported in airtel their were no signal, i need to walk out my home to make a call.

I have received call by [protected] regarding win of mobile by online shopping and he also said my exact mailing address without any information given by me. He said that in every state, 5 mobile numbers are selected for 5 items in which to be win one.
Please confirm about this call. Is it a fake call ? If so, do necessary action and inform to me pl.
- Devbrat

Hello my name is sushil rastogi, my mobile bill is more than 2200, my number is [protected]. Company is charging the roaming in my number. Incoming roamings are free on all the networks si why the company is charging roaming. Kindly waive off my bill so that i can continue using this number. I am using this number for more than 6 years. Kindly resolve my problem.

Respected sir/ Madam,

Please provide me the call details of the last 3 months and the address of the above given telephone numbers - in case you need any FIR no i have it with me - i have lodged the FIR for the same at sigra Police Station. Kindly do the needful.

I am from Hyderabad and I am using Airtel mobile number.i made online recharge on inr 149.by mistakenly I entered 149/- correct amt 140/-recharge successfully done but balance I am not received .
Is it possible to reverse the amount of yes what is the way to get reversal....

I am paying for my calls then Why should I hear thier Annoying advertisement and be pissed off. Moreover I was trying to call in emergency and I was forced to hear a 30 second. Do you understand the potetial threat of it ??? A Girl may be in danger trying to call police for help and she gets AIRTEL advertisement ?
Can it be justified ????? This SUCKS . AIRTEL u are the most costliest network and Zero Service and if this persists I will be more than glad to port to some other company which is ethical enough in its operation.

With out any initiation my outgoing call has been blocked, even am using corporate service...Let me know why am not able to dial the outband # from mobile? where its stopping . Please get it fixed at the earliest.Not sure what kind of service which Airtel is providing to customer...Worst and Ridiculous services.
[protected]

Hi,

Opted Date: 07/01/2017
Payment Date: 09/01/2017
Canceled by the company Date: 15/01/2017
Approached customer care Date: 15/01/2017
Nodal Officer approched date 1: 21/01/2017 (They said with 72 hours you will get refund)
Nodal Officer approched date 2 : 27/01/2017(Again saying the same)

I have opted airtel brodband but due to technical reasons they unable to give service at my location and said with in 15 days amount will refund.

but till now it was not done i had approached customer care and nodal officer also they are saying with in 72 hours amount will refund. after that also amount not refunded.

Thanks,

Subba Rao
[protected]
subbu.[protected]@gmail.com

Dear Subba Rao,
Greetings from airtel!
This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].
I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.
As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Kalaiselvi

bharti airtel limited

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 27/01/2017 09:06:36 AM
Subject: Re: FWD: [|BAL|REF41177352|] REGARDING BROADBAND ACTIVATION

Dear Sir/Madam,

Can i know the status of the below request there is no update from your side. It already more than mentioned time.

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 2:26 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best Regards,

Siva Durga

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:subbu.[protected]@gmail.com"subbu.[protected]@gmail.com

To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com

Cc:

Sent: 21/01/2017 01:08:32 PM

Subject: Re: FWD: RE: [|BAL|Ref41177352|] REGARDING BROADBAND ACTIVATION

Hi,

Please find the attached payment receipt and bank statement for your reference.

09 Jan 17 BHARTI AIRTEL LTD DELHI IN (Convert this to Flexipay) 5, 851.00 D

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 12:45 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email regarding refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that I have registered your complaint towards order cancellation and the reference number is 77938500. Let me assure you that the issue would be resolved by 09:00 AM on[protected].

Further, we kindly request you to write to us with the pdf version of your bank statement with bank name, bank Logo and stating that the payment has been made towards airtel, post cancellation of new connection order to process your request towards refund amount.

For further queries, please do email. I will be delighted to assist you.

Best Regards,

Siva Durga

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 21/01/2017 12:29:44 PM
Subject: Fwd: RE: [|BAL|Ref40944624|] REGARDING BROADBAND ACTIVATION

Hi good morning,

I had applied on 7th of Jan 2017 in online and i got call from your executive 9th Jan and made a payment of 5, 851/- with the transaction number[protected].

and at 16th of Jan 2017 i got a mail and SMS as 15 Jan 5 pm as below.

Dear customer, thank you for your interest in Airtel broadband. However, due to some technical constraints, we are unable to provide the broadband connectivity in your area at this moment . Inconvenience is deeply regretted. Your activation fee(if paid) will be refunded within 15 days.

but till not the refund is not made.

and now i am getting call to install the service.

Kindly i am requesting to refund. in mean while i went to other connection based on your communication.

Please refund the amount as per the below mail.

Thanks,

Subba Rao

[protected]

Based on your communication i had opted for other service

Please Refund my amount as soon as possible as u promised in the below mail.

From: Airtel
Date: Mon, Jan 16, 2017 at 7:47 PM
Subject: Update - Activation of your Airtel Fixedline/Broadband connection
To: subbu.[protected]@gmail.com

Dear Customer,

Greetings from Airtel!

Thank you for your interest in Airtel Broadband connection. We have received your request vide application no. ONTMHYDER66086552C regarding activation of a new broadband connection.

We were unable to connect with you on your alternate contact no. [protected] to regretfully update you that on account of some external factors, beyond our control, we are unable to provide the broadband connectivity in your area.

While our team is working on expanding the connectivity, we shall update you through relevant media once the same is developed in your area. Inconvenience is deeply regretted.

Activation fee paid by you (if any) at the time of booking the connection will be refunded within 15 working days.
Incase if you have paid the activation fee through Cheque / Cash, please click www.airtelonlinerefund.com and upload Scanned copy of any of the following documents.
1. Cancelled cheque
2. Bank pass book
3. Bank statement

This will help us to expedite the refund processing through NEFT in 7 working days.

Thank you for the understanding.

Warm Regards
Team Airtel

Very poor speed, unable to make payment through my online airtel account.
I ve idea registered number for which I ve to make paid calls for complaints, customer support very poor, online account is not user friendly, no toll free number from other company.
when I call on [protected] they never solve my problem instead they say u can visit airtel store, I m working and have no time to do the same
please help me as airtel is exploiting its customer

My name is Satish Kumar Jha. I have recharged my mobile no. [protected] on 19/01/2017 through Net Banking from my own mobile through (Airtel App) Avenues India Pvt. Ltd. but till today I have neither got my mobile recharged nor I have got refund in my account. For last few days I have contacted Airtel, IDBI Bank through which I have made payment and avenues India Pvt. Ltd. but till today I have not got the response.My Payment ID is[protected] and Order No. is [protected]. Please look into the matter and resolve my issue.

Network transformation is nearly complete in my area but my network signals are still very weak plese do needful early.

Have registered complaints for remote several times. Every month there has to be a problem and need to follow up with the customer care then with the local vendor. I received a call against my service request 58268844 from a local person, whom i was following for 3 days to have the remote changed. He smartly transfers the request to his friend who does not turn up. Airtel had promised of TAT and person visiting by evening 6.30 pm and get it resolved, no one turns up and leaves as it is. Fed up with such lack luster attitude and irresponsible behaviour. If you cannot honour your commitments then keep away. You need guys like jio to screw your happiness. I am planning to move on with other provider, as have already done in the postpaid connection.

I have requested lost SIM block but it is still using by unknown person since ten days
Mobile no [protected]

Hi,
I am using airtel network and the number is [protected].
Last month i recharged 10 GB net pack work of 965 rs and it is validity is upto jan 20th.I used only 2GB. ANd the remaining 8GB was unused . And recharged again to carry forward 8GB data. But the data was not carry forwarded. I called the customer care and they said it will not be carry forwarded since i used special recharge. How do i know that that if i use special recharge, the the data wont be carry forwarded. Infact they sent the special offer message.

thanks,
Elangovan P

I disconnected Fixedline number [protected], 2 months before and I sent disconnection request for your reference in the attached file.From call center also they called for disconnection, I told to disconnect and I paid the balance amount on November. Still I am getting the bill from this connection (now totally bill amount is mentioned as 2160.73 ruppees) for not using this line. Every day telecallers and airtel collection person is calling to pay for unused connection.I don't know people in airtel is working for closing this problem.Still they will mail but will not resolve the issue and tell airtel collection person to call my number and again ask money from me for not using the line.That collection person spoke today and blackmailing, he will disconnect only when he receives amount.I request the people in airtel to close the issue now.

I applied a internet broadband connection for my office on 23/1/2017 but your executive already form filled and collected installation fees 500 rs but still did not fix connection why?????? I am fully un satisfied from your service and I will forward this complaint at your top management level...

Plz unblock my airtel mpin my account is blocked so plz help me

I used registered prepaid number more than 5 years now it's been deactivated. I requested airtel service center to activate the above number, but they said the number has been transferred to other person nd when I called on that number it's switch off. I request your necessary action regarding this as all my transaction has been registered with this prepaid number [protected].