Airtel Complaints & Reviews

I ported my airtel postpaid connection from Chennai to Pune. I raised a porting request twice already. I have already collected new sim card and submitted the documents and also received sms saying the documents are verified and the request will be processed soon. But when I call customer care, they say the port request has expired. Now I have lost my old sim and the new sim is not activated which is causing me lot of trouble.

I had transferred rs 400 through sbi wallet buddy on february 3, 2017. Although sbi says that the transfer was successful to the operator but on contacting customer care 198 on feb 13 i am told that this transfer is not there.

Sbi buddy reply :

Please help me by locating this amount of rs 400 and give me prepaid recharge benefit. Following is the reply from sbi on 8.2.2017:

Your complaint has been registered with ticket no: [protected]. Plz, quote this no. While making any inquiry about your complaint. Expected resolution time is 21 working days.

Your complaint wr[protected] has been attended to and closed after resolution as: we checked & found this txn to be successful. Kindly check with your operator for the delay in credit.

Dr m m kothari ajmer
Mobile no.[protected]

The customer care team seems to be highly incapable of providing service to the customers. I had applied for a change of address for my current airtel broadband plan, and the necessary person for the job was supposed to contact me within 24hrs, and they were supposedly going to complete the needful within 5days. It has been 8days since and no work has been initiated yet. Forget 24hrs, it has been 8days ans no airtel person has contacted me yet and when you call customer care they keep repeating the same rubbish of 24hrs and then later keep you on hold and not connect your call at all. All they are good at is sending the bill at the right time.

I have migrated my mobile number [protected] from postpaid to prepaid. Airtel store people has deactivated my postpaid sim but not activated the prepaid sim till now. I have been visiting the store daily but no response from them. I was really frustated and want to register a complaint with TRAI. Please assist me in raising a complaint with TRAI. I have missed so many business calls because of these irresponsible people.

There were 3 time recharge done by my two different accounts of 246 data recharge but no data was recharge and money was also not refunded so please kindly refund the money back to my account porperly

Sir, there are several places where no any tower setup by your company, mostly in hills areas in Dhubri district, Assam.As a result lakhs of people has been suffering from many problems. Sir, I can help your company regarding this matter, but it can posible only after being authorisation me by your company.Being a residencial member of Dhubri district I wel known about the places, where yet no any tower setup by your instalation company.
With thanks from...H.M.Ersad(Advocate Bilasipara)

Advance for Rs. 2623/- but not received by professional courier MAA[protected] this courier return by courier man to channai.
121 coustomer care given to me today (13.02.17 time 15:05) chq No. 253970 dated: 19.10.16
so requested to this trf to my mobile no. [protected] or Neft to my account only 2000/-
maine 20-25 bar 121 par mail bhi kiye phir bhi koee jabab nahi aata h.

My transaction for Rs.396 failed on transaction ID :[protected] on February 13, 2017, please refund the amount

Airtel in AP circle had option of data carry forward if the customer recharged before the expiry date, now all of a sudden they say they have removed the carry forward option, millions will lose the money. This is outright cheating and unethical way, please take a note, I will be going to consumer forum with this complaint

I have a Airtel MyPlan 599. Relationship number [protected]. With the last revision of the Plan pack distribution, I had 18 Packs of (85 Minutes STD + LOCAL) that gives me a total of 1530 minutes of STD + LOCAL Minutes. However in my latest Phone bill I have been charged a total of Rs.203.39 rupees EXTRA in addition to my Plan pack, Out of this 119Rs has been charged for Local landline with 238 Pulse rates, 31.5Rs for Local landline STD with 63 pulse rate and 42Rs as special number for 42 pulse rate.
I am having serious concerns on the way billing is done by Airtel.
1. If you are already charging me for 85 minutes STD + Local pack, there is no mention that landline numbers are not included in this loop. Calling landline numbers is a very common thing for Postpaid connections since it is typically part of official work.
2. There is NO mention in the MyPlan page that the 85 minutes pack is MOBILE ONLY. Hence I feel cheated by Airtel
3. How is a 1800 or 1860 toll free number suddenly termed special number by Airtel. Ideally these numbers should come local calls and the 85 MINUTE PACK should take of this. Why should I pay more money under special number category for calling regular toll free numbers which normally attract local call charges under other network?

Please note that I have been using Airtel from 2007 till nearly 2015 and had momentarily gone to Vodafone due to local area network problems. Given the recent experience with Airtel, I am seriously scared that Airtel is no longer having the customer focus it used to have. I am afraid one more inflated bill like this I will be closing both my postpaid connections.

Airtel has started to offer ₹345 plan for UP (West) & Uttarakhand circle which, according to the recharge details, gived Unlimited Local+STD calling on any network and 1GB 3G data. I noticed that in the evening, my balance started deducting from main account (which means that the Special Recharge pack 345 stopped working). I complained to airtel customer support but they replied that this recharge gives only 300 minutes of free calling per day and thereafter, balance will get deducted from main account. My complaint is that when airtel have mentioned that calling will be free, how can they impose restriction of 300 minutes? Please resolve this issue and give compensation for this.

Hi,

I requested for Airtel broadband connection on 16 Nov'16 . Paid rs.1000/-
online for the connection. Technicians told that there is no feasibility in my area, so cannot provide connection. I raised request for refund and following up from November but they are not crediting the money or sending cheque via mail. It's been 4 months now. Worst customer care!

My postpaid number is - [protected], I have lost my sim before 4 months
but bill is still come, i thought some one misuse my number so kindly
block or Deactivate my number

i was received message that about fancy number, so i will call him which massage is they send me
they bought my details through whatsapp including photo, id proof

still i dont use any call or browsing through this
postpaid number ( [protected] ) But bill is coming with my name

i have attached bill amount

False commitment by Airtel.

I have requested for broadband connection on 4th feb, 2017 against CAF No. tblr 7174475 and made three month advance payment Rs. 2584.00 along with my documents on 6th feb, 2017. As per commitment, service has to be activated in 3 days. But nothing is heared back from airtel executive uptill 13th feb, 2017 (7 days of making payment and documents) Even executive is not taking my calls. Please check this link of my executive's website who is not taking my calls on numbers provided by them [protected],[protected] http://www.bookmeonlinenow.com/airtel_broadband.html.
Now even Airtel is not ready to refund my money Rs. 2584.00 paid by me.

Very bad experience. I would suggest not rely on Airtel broadband

[protected]
Internet ka 3g pack bhut manga hai
I have port number in idea

According to airtel reference number 78615588 my airtel broadband connection should have to be resumed from 11 feb but its still not working.
I have paid all the remaining bills long back.
Airtel colleagues are giving false promise repeatedly and are not resolving the issue.

Hello Sir/Madam,
My Phone is stolen by someone. So, Please BLOCK my number:- [protected]
Therefore, It couldn't be misused by anyone. I have registered the FIR complaint for the same. So, Please Block it as soon as possible.

Thankyou.

Please provide me the details of february 2012 upto march 2012. As it it very urgent as i have lost some of my important contacts iam not even able to contact them through mail as there is no reply from them. Please very urgent. Hope you will reply me as soon as possible and fullfill my details whatever i have given to you. Please send me the numbers to whom i have contacted or the person who contacted me.
Thank you

Hello,

I am Nijanthan from bangalore. I am using Airtel broadband for more than 2 years. Still now i don't have any major problems. Now i have shifted to new home in the same area next street, which is not more than 400 meters.
I have submitted a shifting to new address service request on Feb 04, 2017. Service technician came on Feb 07th and inspected the connection and said there is some port issue and he said he will come tomorrow and fix the connection. But he didn't turned up till now. I have escalated the issue to escalation department.
Kiran from escalation department called immediately and said there was some back end issue which will be solved within 24 hrs. But no response from him after that. I have called customer support team, but no proper response from them.
My friends are suggesting to change to other local network providers which are providing more better services.
I am not sure what to do next. Anyone can help me.

Service request no: 78490612

Thanks

Namsate
Sir/Madam
Roz Naya Saal Naya Ghar Airtel Winner Zone 7 Sawal puche gaye magar Aaj ki Date 13/02/2017 mai sirif 5 hi sawal puche 2 sawal kam puche gaye.
Per Day Total Sawal 7 he
Magar Aaj ki date sirif 5 sawal puche plz reply dijiye ki aaj ki date 13/02/2017 mai sirif 5 sawal q huwe.