Airtel Complaints & Reviews

On 10th May at about 8:15 am I recharged my DTH for Rs 1500 by net banking (Axis Bank)
I received massage PAYMENT RECEIVED from PAYTM MOBILE SOLUTIONS PVT LTD,
it's neither recharged my DTH Airtel connection nor refunded,
Please help me finding my Rs 1500/-

Thanks
SUNIL BHALLA
[protected]

Hi

I recharged my mobile number today afternoon. The amount is deducted but the number is not recharged. Tried to call customer service but hasn't received any help.

I have recharge my number with rs 100 talk time but it's says its not activate in my number
The recharge was successful and the money was debited too from my account
Therefore please tell me how can I activate this plan

I would like to share my bitter experience with your sales team and as well as priority customer care executive for Airtel Black Plan.

I made a request for Airtel Black Plan of Rs. 1098 through airtel app and i was assigned a sales executive by nameMr. Murali, mobile No.[protected]. Mr Murali visited my place on 14.05.2022.

I briefed him my request of Airtel Black Plan of Rs. 1098 (fibrenet - unlimied upto 100 mbps + postpaid 75 GB + unlimited calls + Amazon prime (i year) + Disney Hotstar (1 year). When I enquired about Amazon Prime free membershilp (i year) whether TV viewing is included in the pack. Your sales executive told me only Amazon Prime mobile viewing is part of the package. I told him clearly that I dont want to take this Plan as I am interested only in TV viewing with minimum 3 members login for Amazon Prime and your sales executive promoting the other pack 1099 with DTH Plan. I said I want only Airtel Black Plan of Rs., 1098 with Amazon Prime Membership TV viewing upto 3 login. Your sales Executive said not possible and he left the place.

After some time he again called and texted me (copy enclosed) that he got a special approval from Manager for Amazon Prime both Mobile and TV Version upto 3 login for Airtel Black Plan of Rs, 1098 and sent me a link for making payment of Rs, .1180/- Trusting his words I made the payment through my Icici credit card ending with XX14 on 16.05.2022 for Rs. 1180. He promised that technical guy will install the instrument and He will come personally for taking photograph of the member for converting prepaid into Postpaid and also activating the Amazon Prime Membership.

After vigorous follow up technical executive by name Ramachandan ([protected]) visited my place on 19th and installed the instrument but could not activate saying there is some speed issue and finally he could activate on 25th May 2022. Then I called your sales executive Mr. Murali to come and covert the prepaid to Postpaid and activation of Amazon Prime. He promised that he will come on 28th May around 2 PM. But he did not turn up and when I called him he said he will come by 5 PM as he held up at customers place.

After that he did not respond to my calls and I raised a complaint against the same vide my complaint No. [protected] on 29.5.2022. But to my dismay I received a message that My Airtel Black Plan of Rs. 1099 (fibernet with DTH) has been activated whereas I paid the payment of Rs. 1180 for Airtel Black Plan of Rs. 1098 (Fibernet with Postpaid).

Again I called 121 and spoke to Ms. Jothi, Priority Customer Care executive on 30.05.2022 and narrated the whole story and she promised that she will make conference call with the Sales Executive Mr. Murali to sort out the issue. But she did not return the call. Again I scheduled a call back at 8.00 PM on 30.05.2022 and spoke to another Priority Customer care executive and narrated the whole episode again and he also promised to call me back but did not return the call.

Today morning totally fed up with the way the new customer being handled by your sales executive and priority co I decided to cancel my new Fibernet connection and talked to Mr. Anil your priority Customer care executive and filed a complaint No. [protected] to cancel my fibernet connection and refund the amount of Rs. 1180 paid by me and take back your instrument.

I am attaching herewith the Airtel Black Plan 1108 brochure and also the text message received from your Sales Executive Mr. Murali regarding the special approval he had obtained in connection with my request for Amazon prime membership for both Mobile and TV viewing.

Kindly process my request and arrange to refund the amount of Rs, 1180/- paid by me on 16.05.2022.

Thanking you

M L RAMESH
[protected]

Airtel has the worst customer care services. I am trying to solve an issue for which I need to talk to a customer care executive but they just won't give you an option for that. I have tried almost every number but just could not get to talk to a customer care executive.

I also tried the Airtel thanks App for my issue, it simply says "For others issues dial 198" which I already have tried multiple times. It just doesn't give me an option to talk to a customer care executive.
Airtel has no customer care service.

I did a recharge 118 data pack and the amount was deducted but the data never showed up I did my recharge on 26 may 2022 the order id is[protected]

I recharged my mom's number through Airtel thanks app on 28/5/2022. The amount has been deducted from my account but the recharge hasn't been reflected n she's unable to make calls or receive any calls. Do the needful as soon as possible.

Hello Airtel,

Despite raising service request and mailing to nodal and Apellate its been more than a week and still no reposnse. All I get is a template mail that we are working on it.
I didn't seriously expect this from Apellate team too.
It was mentioned that it will be addressed in 48hrs and its been more than a week.

service request id: [protected]
instruction id: [protected]

Had taken a Airtel postpaid broadband service. However, due to bad service, I wanted to close the account and I submitted a request for the same. I also paid the outstanding amount. This was on 19 April 2022 at their SD Road branch, Secunderabad. They submitted the request, asked for the OTP and also I paid the outstanding amount. However, the account was not closed. Post this, I submitted multiple requests, but nothing happened. I was shocked to get another AIRTEL bill and so I again went to the office and raised another request. They promised to send someone on 27th April. However, as usual, no one came.
It seems that Airtel indulges in such unethical practice of forcefully charging customers for the accounts that they wish to close by keeping the accounts live.
As I had submitted the request on April 19th, I refuse to pay the outstanding bill for this month, May 2022, This is totally fraudulent practice of AIRTEl.

Hi Team,

I have registered for DND services. But I'm frequently getting unnecessary calls and Message. Airtel has provided worst DND Service. I have fully fed up with this promotional Calls and messages. Tried to register complaint at the airtel but it doesn't work.

I request you to take necessary action to stop those calls and messages.

Dear sir/Mami,
Jaisa ki mera naam indramani Parham hai.
Mai[protected] ko morning me Airtel Company se teen baat 1000×1000×1000 purchase lapu balance lene ka kosish Kiya.
Mere account teen baar balance deduct Hua.
But 2 Baar mere ko balance nahi mila Magar mera Paisa deduct ho Gaya.
Hamne Airtel se baat bhi Kiya who kahte hai.hamne Refund kar Diya
Magar mera Paisa humko nahi mila.
Up id[protected]
Aur dusra upi id[protected]
So please refund my amount.

Date[protected] makeing recharge yesterday mobile no [protected], this mobile msg not received and plan not activated plz give me solution

We have Airtel TV subscription at home for TV viewing. Since the last three days we have been complaining ( complain no 64386154 dated 28th May) as most of the channels do not work. The service person, Tinku fixes it and within a couple of hours it's back to not working. There is no permanent solution to this problem, as this is a daily occurrence. The service guy gives empty promises with the same result every day. The next day's complain no is 64416867. It's 30th May today and we are back to the same scenario with a new service request 64577343, TV is not working at all.

Can Airtel please sort it out or should we switch our cable TV provider? We just wish to have uninterrupted TV as we are paying for the same.

I am facing network issue at my home location any floor from last one year and submitted multiple complaints for the same but no resolution provided and I am getting frustrated day by day.

Mobile [protected]
[protected]
Not use this number 2 year but company not parmanent deactivate .
please deactivated this number my id
my id all reddy 12 number .

I came to UAE in October 2021, I was recharging my mobile +91 [protected] with monthly top-ups etc. I didn't faced any problem regarding the services and network. Since months my works in India was going smoothly as I Received SMS and OTPs. But Instantly from 5 days I'm unable to receive any messages on my number. I told one of my relative to visit the nearest AIRTEL office, But there they said My sim is in active mode. Here in UAE its not working. I have no idea regarding this. I'm perplexed whether my sim card blocked, stopped working or facing network issues. Kindly, I Request you to resolve this issue from there as I'm not going to visit INDIA for next one year.

There are two Airtel Broadband junction box installed on my boundary wall. These boxes were installed without my knowledge.

It is requested to remove or shift the Airtel Broadband Junction Box at the earliest. Else, I will have to cut the wires.

Gaurav
[protected]
O-36, South City 1, Gurgaon

Since last month no TV channel is available. Request had been raised for the same, but it has been marked as resolved without visiting my place. Post that we were watching only OTT channels, as they were working. On 25th May, my account got suspended and I recharged it. Post that on OTT channels, it is still showing Account is suspended although on phone app account is active. For the same multiple issues, a request is raised again on 25th May. Engineer visited my place without informing me in advance and I was out of home, I asked him to wait for 10min and after 10min I called him back but he didn't answer the call. Considering your SLA as 24 hours, another visit scheduled for 26th May 11Am, but no calls and no visit till now. A disconnection request was raised on 26th May itself, but it got cancelled without informing me that you guys are cancelling it although the service request is still open. After a lot of conversation with one of the supervisors, a disconnection request is now finally raised.

I would like to inform you that this is the service you have now and on top of it, an additional visiting charge of Rs 150/- you guys ask. Is it a kind of joke???

Now that the requests are not getting resolved even after 4 days, and your agent is asking for more 24 hours i.e. 1 more day. I don't have that much patience. I simply want my refund after disconnection as well as the compensation of my phone bills for calling you almost 30 times during these 4 days plus my security amount (mentioned on the receipt) plus the remaining balance on my setup box.

I hope that you can do it instead of fixing the tickets raised.

I recharged the prepaid plan for an annual subscription of 2999/- using PhonePe on 20 May 2022 at 12:47 PM with transaction ID- NX22052012465711989526041 and Airtel Prepaid reference ID [protected]. Money got debited from my bank account but Airtel never recharged my plan. After the suspension of all incoming and outgoing calls and data plan, I had to go for an emergency recharge of 500 talk time and 148/- data plan. I had the worst experience in trying to raise the issue with both Airtel and PhonePe.

’m retired senior officer of RBI Bhopal. I had this number since 2009 given by RBI and after retirement continued it . Later I transferred it to Delhi where I settled after retirement and only last year, on the coercion of a relative to help one boy in Jio, I ported to Jio but was not satisfied and then went abroad for six months. The same boy who asked me to port, kept on telling me that I can recharge it on return but when I came in May, they told it has gone back to Airtel Bhopal and that I should go there to get it activated. Sir I’m a senior citizen lady, very much in need of that number which is linked to everything and all relatives and at this age very difficult to go through the turmoil. Now they are telling it has been deleted . Please therefore help me to restore this number as may be postpaid connection so that I’m saved of the harassment. The boy and that lady who caused this are not contactable. In view of my such long association with Airtel and my husband has two connections of Airtel, and your RBI relationship, kindly as a very special case and as an act of human kindness please reactivate this number at Delhi so that further trouble is avoided.
Kindly help.