On 19th while comin to bhubaneswar from bangalore, my wife forgot her phone at home( @ bangalore).
Since she was on work from home and we were stayin in odisha for couple of months, we decided to get a duplicate sim for her number.
But that never got activated ( tried continuously for 3 days from 22nd to 24th). It got rejected due
1.live photo not matching with their records ( this is what airtel xpress store guy said0
2. ID invalid ( this is what customer care said on 121)
Id card given for duplicate sim were aadhaar card( linked to this number) and Pan card ( which were issued 6 to 7 yrs back). There might be some facial changes during this period but how airtel is distinguishing them (strange)
ok fine if they are not able to distinguish between then and now, there must be other ways to get it verified.
Moreover me and my wife are on family post paid plan, mine being the primary number, her being secondary and another only data sim( this also installed in my wife's phone)
If they can issue a sim with just a otp on primary number ( which is mine), there mst be some ways to get it resolved.
Airtel guys on customer care are of no help.
3 days of running to airtel store, caling 121 customer care, , tweeting to airtel are of no use.
I hope this to get resolved asap..lot of thing pending coz of this.
I have been paying this postpaid bill since last 2 years, with bill addressed to my mail id.
I hope all this info is enough to get to a resolution asap
Thnx
Sandeep
Airtel customer support has been notified about the posted complaint.