Airtel Complaints & Reviews

Dear sir/madam,
I am having an airtel customer having customer ID [protected]-001 & 002. I have chosen a "Gujarat Value Sports 6M pack." It includes 118 channels @ ₹191 per month. The charges of 6 months have been paid upfront. It's validity is upto 01.03.2022.

The game of deceiving the customer begins now.
a) The channels which are viewed frequently and are part of the chosen pack are stopped abruptly. In this case channel no.126 (SAB TV), 413(Zee Zest) are part of the pack wherein 138 (Epic Tv) selected as add on.
b) FTA channel Al Jazeera is also not viewable.
c) When customer care is approached for solution of the problem. It is insisted to customer to pay visit charges by technician which is not at all required.
As the team of support at your end who can add or remove a particular channel from customers pack by a missed call or an SMS than what necessitate them to send a technician to solve an issue of non visible channels stopped from control center.

Furthermore, I would request Airtel DTH to discontinue my second connection I.e. [protected]-002 with immediate effect.

Hope that my above submission of complaint will be taken seriously and acted upon immediately.

Thanks and Regards,
Ajit Chaudhary.

Worst customer service. They dont know how to fix this issue till now.

I am a gold member of airtel. I am unable to login. Talked to airtel customer service, Uninstaller and reinstalled the app but to no avail. Kindly do the needful ASAP.

I'm not getting otp messages and incoming calls on my number [protected] since 26 Dec 2021 even after complaining to customer care airtel. Please escalate it with concern dept and help me in resolving the issue

Same here, started to have this issue as mentioned three weeks back before this post. Having this number in Qatar for few yers now and they have been charging min till now. I managed to recharge one year data pack as they "removed all but the min charge to 99rs w/o incoming or outgoing sms", which wont help as we need OTP facility. So i recharged one year data pack and have 365 days validity. Then i switched to manual mode for network selection as well. But right now when i tried, its not even picking the signal on two different phones. We just require atleast incoming SMS facility as our number is connected to bank and govt utilities back in India.

Details of connection -
Airtel Xstream Fiber ID[protected]_dsl

I am from Gwalior, MP and I had taken Airtel broadband connection on 31st July by calling an Airtel Official in Gwalior(Santosh Kirar). I asked him regarding the plans and finally told him to give me the Rs. 499 6months plan. To which he asked for the payment and I made payment of the same. After the connection was done, I received a message saying that my plan of Rs 999 3months has been activated. I immediately called the official and told him about the wrong plan. He said that he was busy in a meeting because of which he mistakenly chose the wrong plan. And said that the plan will be corrected by next working day. After getting no message regarding the change of plan I called again and he connected me to another official(Tariq Khan) who told that he has put a request in the system and my plan will be changed in 1-2 days. Now again I called him after 2 days, he always said that the plan will be changed in 2hours or by evening but it never did. Finally after around 20-25 days of regular calling he said that it will be finally completed by evening, to which I said ok.
And now after 3 months(around October end), I again got messages that my 999 3 months plan is expired and I started to get calls from Airtel Customer Care. I told them the whole issue to which they said to email the entire issue to [protected]@in.airtel.com and I sent the same along with all the proofs on 24th October 2021 and they also changed my plan to Rs 499/month. But till date, I haven't got any reply from them. And now in December, I again have got 10+ calls from Customer care regarding the non-payment of the bill, I told every single of them the entire issue and everyone said that they are filing a ticket for the same and an executive will call me in next few days. But after every day, I get calls from customer care executive regarding non-payment of bill and I say that a ticket should have been filed in the system, but every time they said there is no ticket recorded in the system. I have to tell them the whole issue every time. Finally on 25th December, I called customer care and he filed a complaint for the same and said I will get call from a senior executive in next 30 mins. It's been 2 days and I haven't got any call till now, instead got call from another customer care asking for non-payment of bill. I am fed up of telling every single one of them about the entire issue and everyone misinforming me about the complaint filed where in reality they don't file any such complaint.

I want Airtel to provide me with the same 499 6 months plan which I had initially asked for and has to be valid until January 30th. It has been immense discomfort for me just because of the mistakes done by the Airtel officials and the customer care being so ignorant.

I sincerely request AIitel officials to look at my issue and provide me the compensation for the same and relieving me from all the hassles given to me in past 5 months from Airtel. I had always thought that Airtel had a good customer care service and hence chosen it above Jio even after the plan being a little more expensive than Jio. But after such an incident and all problems created for me, it really makes me to think about changing my view for AIrtel.

I can provide all the details and proofs to the concerned official and they can contact my getting details from the given Airtel Xstream ID[protected]_dsl

Yours Faithfully,

Atishya Gupta

I have recharged my prepaid mobile no for Rs 99 today through Airtel App on 27th December 2021. and received sms with transaction reference no[protected]. The amount has been debited from my bank account but phone is not recharged.
Please take immediate action.

Regards
Smita Droy

My Sim card number [protected] is not working from 3 days due to unavailability of outgoing and incoming calls
please check it and revert me back

Internet data is not working on my mobile since 1st December and it's not happening first time, it has also happened back in the month of October. I don't know why this is happening .
I have complained many a times and after 7-10 days Airtel used to send me a message like your complaint has been resolved but nothing changed, still I'm facing the problem.
I was forced to buy new Sim card as sometimes there was problem while calling also.
My money wasted. Airtel decieved me at critical times.
Please look into this matter and refund my money also.
Tarun
[protected]

Airtel is charging the money during the free pool period, and the customer care says you have minus balance. My question is when they told me it's free trial for a month why are they telling me I have to pay to resume the services, Airtel is very bad at their service in Kaval Byrasandra. All those people out their in Kaval Byrasandra pls refrain from getting enrolled to Airtel, I have even complained about not getting the OTP. Even this issue is not resolved.

Hi, My number is [protected] and my Airtel SIM is not working in Dubai.

I have made several complaints in past but still, no solution has been provided to me.

I recharged my AIRTEL Broadband fibre with 589 on 19 Dec 2021 using Airtel Thanks App through Upi, transaction was successful but recharge was unsuccessful and amount deducted from my account.
On 21 again i recharged with 589 same happened.
I talked to airtel customer care they told me that "you have used our app for recharge as gateway so we cant help, you have to talk to your bank" then I talked to Paytm customer care he told...

I have recently recharged my number with the revised and increased tariff ₹479 to avail data, voice call and sms services. As per this plan I should be receiving 1.5GB of data, unlimited voice calls and 100 sms everyday. But the data renewal doesn't happen everyday and it continues to calculate the previous day data pack. This is shocking and totally outrageous. I wonder why Airtel not meeting the plan standards of the company as promised.
I have lots of critical deliverables should be done by using the data balance but unfortunately couldn't complete because of this incorrect and poor data usage calculation/renewal services of the so called telecom giant Airtel. I am completely depressed and push into the state of mental trauma of this negligence.
I dismay if this happens to all the consumers not only to the data but also voice call and sms daily renewal routines.
I wonder Airtel or Poortel.
Please fix ASAP.

I got my prepaid number from the nearest airtel store in Bangalore and changed it to postpaid. I would like to change the ownership from the existing one to my name. Please guide the process.

I have stopped using Airtel dth connection, I want to return the stb and get my refund amount of ₹1500. I couldn't find an option to do this on their website and app. I tried calling customer care but my issue was not solved.

Hi,
I have recharged to a wrong number and asked them to revert it but not getting any satisfactory response.

My airtel fixedline installation request number is [protected] and I was supposed to get the brodband connection along with modem within 3 working days. As of now the broadband connection is not installed and 3 days are over, I am in a desperate need of internet connection and this delay is costing me a lot. I have already paid 1768 INR in advance for modem and i call to agent for cancellation but not refund my money in three days pls help me to refund my ₹1768 fast.

On 19th while comin to bhubaneswar from bangalore, my wife forgot her phone at home( @ bangalore).
Since she was on work from home and we were stayin in odisha for couple of months, we decided to get a duplicate sim for her number.
But that never got activated ( tried continuously for 3 days from 22nd to 24th). It got rejected due
1.live photo not matching with their records ( this is what airtel xpress store guy said0
2. ID invalid ( this is what customer care said on 121)

Id card given for duplicate sim were aadhaar card( linked to this number) and Pan card ( which were issued 6 to 7 yrs back). There might be some facial changes during this period but how airtel is distinguishing them (strange)

ok fine if they are not able to distinguish between then and now, there must be other ways to get it verified.

Moreover me and my wife are on family post paid plan, mine being the primary number, her being secondary and another only data sim( this also installed in my wife's phone)
If they can issue a sim with just a otp on primary number ( which is mine), there mst be some ways to get it resolved.

Airtel guys on customer care are of no help.
3 days of running to airtel store, caling 121 customer care, , tweeting to airtel are of no use.

I hope this to get resolved asap..lot of thing pending coz of this.
I have been paying this postpaid bill since last 2 years, with bill addressed to my mail id.
I hope all this info is enough to get to a resolution asap

Thnx
Sandeep

I have recharged airtel mobile number through airtel thanks app for Rs 599 On 3dec and received SMS regarding money transaction and money was deducted from the bank but my number is not recharged . Till now I got no info regarding the recharge and I have also raised complaint regarding the same but no refund has been processed yet. I request you to look on this matter. Hopefully waiting for your response.

Regards
Rajendra panwar

I have been charged hefty amount 150 Rs for new sim on getting my old one lost. Really disappointed at the misuse of consumers necessity.