Airtel Complaints & Reviews

I shifted from delhi to Bangalore on 5th Nov 2016 and went to airtel office to port my number state. after submission my documents there was no communication from airtel for the updates and finally I called them still no reply and ultimately took the issue to facebook and there also after 3-4days they told me that request was cancelled due to xyz reason which they don't know. the whole process took 3 weeks during which I was using my number on roaming. So airtel gave me a discount of rs.300/- verbally on phone which I have not yet received on my account.
I submitted my documents again which today I came to know that got rejected and to be precise I went to airtel office where I got to know that. Airtel didn't have any policy to tell the customers that their request has been cancelled.
And to my not so surprise all airtel people are giving different reason for the cancellation. One said that Vodafone bill is pending because may be less than a year back I ported this number form vodafone to airtel which happened but now suddenly they realized that some pending amount was there.
Its almost a month and I am using my number on roaming for no reason. I don't want to pay the airtel bill now because why should I. This type of services if they provide then better to go for some other brands rather than this stupid no sense company and reasons.

I am having issue with Airtel broadband for the last 3 months now. Every 5-10 days, broadband stops working. I need call the customer care and keep complaining. ALso, they do not fix the issue after 1 call. For the latest complaint[protected] i raised on 28th Nov, they fixed it on the same day, and again the broadband stopped working on 29th Nov. I complained again, and they opened the ticket. The issue is still not fixed, and i keep getting message from airtel "As per our discussion, your complaint resolution has been rescheduled." Even though I have not had any such discussion.

Please fix the permamantly. I cannot go through this every 5-10 days.

Dear Sir,

I have once used airtel dongle in india and six month i am in usa.
I have numerous time asked to disconnct the dongle .But airtel is refusing to disconnect the dongle because as per them I have to come and physically do it in airtel branch. They are continuously sending me bill without the dongle being used.

Airtel number is :[protected]

Can't making any ISD call though i have enough money and i have recharged the ISD promo pack.i can make local call now.but there is a problem in making ISD call.i have called your customer care, they suggested me to restart the mobile and to insert my sim card into another handset.bt neither of this are working.they told me to wait for 20 - 30 minutes bt there is prblm still now.please help me as soon as possible

I very much believed in Airtel Telecom Services, but what happened me in past 2.5 months was worst part of your service.I ported my no. from Idea Haryana circle to Airtel Tamil Nadu circle in September, 2016. But from the day since i ported my no. I was unable to recharge my no. through retailer or using all other recharging apps including my airtel app.
From the past 2.5 months I am complaining my problem everywhere even at ARO (Airtel Relationship Office), Ascends, Taramani (Chennai). But no one is able to solve it. Its my Permanent No. registered everywhere. I am unable to make calls from this no. due to zero balance as it cant be recharged. And now unable to get an incoming call too, as now I am in roaming, again the problem is no balance to deduct roaming charges. So what is the use of such a sevice which I cant use. Also unable to port to another service provider, thats too again due to zero balance as it costs a message to get Unique Porting Code.
This is my last hope, pls solve my problem as soon as possible.

Dear sir,
It's been 4 days that my network is down. Neither there is network on Vodafone since 27th midnight 1:32 am not network is coming up on my new Airtel sim which I have received on the same day 27th. Complete network is down. Neither Airtel not Vodafone are taking responsibility of solving this problem. I have complained almost 4 times and had been calling them almost thrice a day trying to get a solution. Not even a single guy from Airtel is helping me out. Rubbish. They have been telling it will take 7 working days to activate the network after port out. But none of them are ready to explain me why they have disconnected my older network before activating the new network. They are just giving [censored] reasons everyday.
I want to put a case against them for their negligence, I have list all my calls since last 4 days. They should be penalised for this.

Thanks
Sateesh

As per option provide by company i change my plan previously for reduce my bill amount, But last time airtel send me a high bill .after call customer care they disclose that 3 month rental was include in my bill at a time .i request to cancel this type of practice and change my bill. till today they i further complain 2 times but they do not call me .

Hi,

I had activated a 3month +15 day HD plan on 24 October which is supposed to run till feb but yesterday it got reset automatically to South super value prime without any intimation and I was charged 681 Rs. I lodged a complaint yesterday and they told me it will get fixed by today 11.30 am. Although the money has been refunded, my original 3 month + 15 day HD plan which is supposed to be running right now has not been restored. I have called customer care already about this but unfortunately they don't have or don't know anything and are telling me to wait till tomorrow morning which is unacceptable.

It has been nearly 2 days and I still can't view what I have already paid for (3 month +15 day HD plan).

I am Extremely Dissatisfied with the service provided and this non notified change and continuous delay in fixing it. This is blatant lack of professionalism.

Kindly get this fixed asap ( preferably today) and also give me 2 extra days worth of channels which I have lost due to no fault of mine.

Also I sincerely hope there is much more professionalism and agility shown in dealing with such requests because currently for a big company like Airtel, it's just not good enough.

Regards
Abhinav

I have applied for broadband and due to full of dp in my area they did'nt give me broadband service. Every time when i applied for refund their executives give false reference numbers and after that they give excuses like technical issue and did not refund my money. My bearing account no. [protected] & telephone no. [protected].

After complaint in consumer helpline One of airtel executive call me on my number and said you will get the refund on 30th november. But this fraud Company Never give my refund.

In Airtel Store the Advisor told me your payment has not post in my CEF Form . But Airtel's Employee took 1000 from me and didn't send money to company.

Please take legal action against all of them. Even Consumer Court didn't help me They only give appeliate dept. mail id. Also Appeliate dept. have not resolve my Issue.

This is Fraud Company. Please don't trust them

Dear sir we have allready paid full and final payment of our dsl no.[protected] by cheque...on dated 30.09.2016...and with request of disconnection which is written in the receipt ...but we are surprise to know that instead of disconnection bill is raised in our name patrakar prakashan...pbt ltd..pl resolve the issue...

2ndly we have a surplus line[protected].to which we want to get disconnect we dont know any email address to whome we can send request and covering lattaer.. pl solve our borh problem...prakash agrawal

Dear sir/madam
what a poor & inferior quality of service from air tell consumer grievances portal, i have been trying since yesterday at least 20 times for my grievances regarding prepaid recharging of my mobile card mobile no.[protected].I recharged of rs.270/-on dated 29/11/2016 & rs.29/-&on 30/11/2016.But money being debited but my card not recharged.The whole system siphoning money of customers.All this due to present governments decision on on line cashless transactions.Now air tell has deprived/deceived me to rs.300/-of recharging on online.Who will believe on line transaction from such fraudulent business.Even customer care/air tell do not bother about grievances.All untrained staff recruited every where in mobile galaries.
Contact no.[protected]
[protected]

I have done a mobille recharge (Data pack) on 21st nov16 with the information from the shop M/S golden Choice the recharging outlet of airtel . The lapu no is [protected] in the name of Sanjay gupta Shop owner.The recharge has been done in my name with the information that the pack is for 145/- with data validity 28days and 1 GB.But i got the message that data is valid for only 3 days after recharge.I spoke to customer care but they said nothing can be done now. Please help in resolving the issue otherwise will go to consumer forum as the company is ditching the customers.

I visited airtel official website(www.airtel.in) to recharge my phone for special packs.

One such pack is mentioned as below:
Rs=8
Benefit:Local Airtel Mobile calls @10 p/min, 60 days

I recharged my cellphone on 25th October.

At that time, I got a SMS that my recharge is successful but but read this.
"Benefit is All local A2A mobile calls at 20p/min, validity 8 days."

I need exact benefit mentioned in website for which I paid to airtel.

Airtel has deducted 540mb and something from my day data pack from my number [protected] when i am having night data too but the validity of night data is only till 9th dec whereas day data is 23rd dec and when i consulted Airtel on the topic the executive says 12:07 am data is deducted and forwarded the call to Sr. Executive and again he forwarded the call to supervisor and supervisor says that I haven't used after 12am . So no help will be provided . If you can help me regarding this issue from Airtel I'll be very thankful to you

Dear airtel team,

I have gave an request to reactivate my old fixedline service, but airtel person said me that dp box full so we are not able to provide a service now, we can refund your amount through cheque, now its 53 days gone still now i wont get my money back.so i request you top take neccessary step to refund my money soon my account number : [protected].

Top up in Delhi full talk time 250 rps next day without calling all the money vanished can u explain please
Also how do u calculate data ?... Are you stilling people slowly slowly I think so I have enough of putting money I ve:vgot plenty of evidence that you are cheating on me that's not fair Indian people s are too submit to complain easy for you isn't it? This market is Paradise plenty of stupid customer dream..,

I mistakenly damaged my 10 Rs/- airtel voucher pin, its serial number is [protected], lost PIN is[protected]****5153 and my mobile number is [protected]

I have been using Airtel broadband and landline for more than 4 year now. my fixedline number is [protected]. request number is 75791434. we shifted to a new place. I called the customer care so that the relocation can be done in time. Since then no one responsing to me. The relocation is simply between 1km and already 6th day. I have been calling these guys for so long. The customer care service is simply PATHETIC. They attend your calls and giving different reason. and i told i don't want airtel connection still customer care people simply telling me again to wait for some days to connection done. poor service i don't want airtel plss disconnect my connection.

I am no more using Airtel and switching to another network which provides better service.

I really did not expect this from Airtel. The standard/reputation they have, the customer care service is simply taking it down.

Dear sir, l am using 4g data card Internet. Starting the bill is around 750. Actually I use only 3gb. Since three months the bill arises to 3600.i asked to local provider it will change. I couldn't able to pay because I am getting the bill for 5gb since airtel giving same cost for 5gb instead of 3gb. It is completely doing fraued with consumers. Even i am ready to pay the bill for 3gb. Kindly take necessary action as per law
Please deactivate my number.

Useless 4 G device that doesn't work most of the time, doesnt work if I move out of the state. Got this 4 G device on a exchange offer - offer was that I'll get 250 rs discount for the first ten months which is equal to the cost of the device.

Issues I faced with 4G device -
1. Hasn't worked anywhere in my house at 4G speed, middle of chennai city.
2. Doesn't work if I move around in chennai
3. Doesn't work outside chennai.
4. Reset a million times on instructions from Airtel customer care who don't have a clue about what went wrong.
5. Discount was not noted on Airtel server so had to painstakingly explain every month for availing the discount after talking to them for minimum of half hour. IF THE CALL GETS DISCONNECTED THEN ANOTHER HALF HOUR TO EXPLAIN FROM THE BEGINNING. NOBODY TAKES A NOTE OF THE CONVERSATION SO IT NEEDNT BE EXPLAINED OVER N OVER AGAIN. "THIS CONVERSATION SHALL BE RECORDED FOR QUALITY AND ASSESSMENT PURPOSES" IS ABSOLUTE HORSES###. Airtel has really taken for granted that no customer will leave them. I've been with Airtel for more than 10 years. Broadband too for a very long time.
6. Surrendered the connection out o[censored]tter disgust on the kind of treatment meeted out to a loyal customer.

Issues faced - Airtel mobile connection.
There are 8 Airtel mobile connections in our house which was working fine till last year but none of which work inside our house now. Number of complaints have been made. Airtel doesn't care a damn about it. We are all in the process of changing to other operators using number portability.

THANKS AIRTEL FOR TREATING LOYAL CUSTOMERS LIKE GARBAGE.