I have spent the last 2 years trying to change my business mobile numbers - from Postpaid to prepaid. I sent emails daily to 14 different emails - nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@trai.gov.in, airtel.[protected]@airtel.com, Enterprise.[protected]@in.airtel.com, Gopal.[protected]@in.airtel.com, Content.[protected]@airtel.com, nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@trai.gov.in, [protected]@in.airtel.com - If I get a reply either by phone or by email, which is rare, I keep being told to go to the local shop and take identity with me and they will change to prepaid. I have been to the local shop and they dont want to know. They have even suggested going to Jodhpur which is 260 kms away
Airtel customer support has been notified about the posted complaint.
