Airtel Complaints & Reviews

Hi,

I am using AIRTEL 4G DONGLE from last 6 months. Suddenly I am having issues with DONGLE as I am not getting 4G signal. I called customer care and followed up with them for almost a month, still the issue is not resolved. more over when calling the customer care number [protected] so many times we are getting number is not valid and even it is connected customer representative has put on hold for couple of times when I asked them to escalate the issue. I want to bring the issue in this forum because what AIRTEL advertising is not what they are working.

Comments
Ve venkat.y89
on Jun 9, 2016
Best Review+1

About CDRs and SMS history

Hello, I want to know about how long the CDR and SMS content stored on your network for retrieval. Can you please reply me with details?
Sa sanjeev

Airtel — misplase pin no.

hi
my recharge pin 2 degit is misplace my recharge pin no.[protected] recharge serial no. [protected]

pls inform my correct 16 degit pin no

thanks
sanjeev
Ka kailash chand arya

misplase pin no.

hi

my recharge pin is misplace my recharge serial no. [protected]

pls inform my correct 16 degit pin no

thanks
kailash
Ir irfan khan

AirTel — airtel GPRS card

Sir i am customer o[censored]P east zone of Airtel, i have purchased one 450 rps airtel GPRS card for internet services on 9th march 2009.. it was said that it will be activated within 48 hours but 3 days has passed but still my GPRS is not active..i have talked to customer care but they are also helpless.

plz look into this Show more...
Za zahid khan

hi irfan... i hope that u have solved out with ur problems, , , , , if not then..there are few easy steps:
if you are using nokia then, , open the software click on connect to internet...
then connect it mannually...
first step...
choose "ur phone is modem"
second step...
choose "airtel india"...
then click on finish.
Ya yashasvi kathuria

Airtel India — recharge top up

i bought a recharge card Rs. 20. But some no.s got rubbed. What to do know? i send u serial no of card is [protected]. Plz send me scratch no.
Ve velus
on Feb 25, 2011

Airtel — NOT PROVIDING THE NUMBER LOST

i LOST MY MOBILE LAST MONTH. I AM ASKING FOR THE SAME NUMBER WHICH I LOST FOR THE PAST ONE MONTH. BUT AIRTEL CENTRE IN MY PLACE ARE ANSWERING NEGATIVELY. PLEASE PROVIDE ME THE SAME NUMBER
[protected]
PRESENT I AM WITH BSNL MOBILE
[protected]
I AM DISSATISFIED WITH AIRTEL CUSTOMER SERVICE
Jo joybuddy66
on Jun 4, 2011

Airtel — forgot my pin code

sir! my sim card is blocked and now it need puk code...please send me my puk code.My phone no. is [protected]. my email id is [protected]@yahoo.com.
Al alauddin94
on Sep 8, 2011

AirTel — LOOSES

SIR-; My Name is ALAUDDIN and my mob nom-[protected] model-NOKIA 5800d-1NMS RED and IMEI-[protected] Looses in BARTALA-AGARTALA-WEST TRIPURA-INDIA on dated-08/09/2011 Please Help me my. another nom-[protected]
Ma Manisha Nitin Malto
on Jan 20, 2012

AirTel — Airtel Card Lost

I have lost my Airtel Sim Card. Can I get a new one without changing my number.?. My no [protected]. Plz Tell mi how can i get my no. Plz suggest mi on my mail id : [protected]@rediffmail.com
As ashish_bhatt93
on Feb 5, 2012

I have purchased airtel Top-Up Recharge of Rs. 50/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No. :- [protected]

Secret Pin :[protected]****5

My Mobile No. :- [protected]

Dear Sir,
I am a retailer from Sorda area of Rourkela zone and I would like to inform you that we have sevre issues relating to data in our area.
Your company is advertising and claiming about open network but it is of no use. I have call on it several times but never got positive response and the issue is also discused with area tsm and zm buy the result is same.

So, I request you kindly to look at the matter and hoping that the problem will be solved.

Regards

Reshmi electronics
[protected]
Sorda, rourkela

I have applied for broadband new connection agent collected rs 1000 from me and no response from them. I got a call saying that i dont have feasibility and money will be retured back to me but till now no response from them. I have send mails and call to customer care no response from them.

My CRF no TNPC837370

Mail from them

Dear Gopinathan,

Greetings from airtel!

This is in reference to your email regarding delay in installation on your airtel account number [protected].

I have registered your complaint and the reference number is 72993508. Let me assure you that the issue would be resolved within 03:00 PM on[protected].

For further queries, please do email. I will be delighted to assist you.

Best Regards,
Subrahmanyam CH
Service Specialist
airtel

Dear sir,
I have recharge in my prepaid mobile from myairtel app thro' net banking on 22nd september, '16. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting in my mobile no.[protected].
I have contacted airtel customer care cell. They didn't help me or not shown any helping attitude, but simply harassed me a lot. They asked to give details of transaction id which was not...

Customer ID: [protected]

For the past one week, Vijay TV is not working in my home.

To get assistance, I was trying to reach customer care. After multiple times, I finally reached the customer care executive.
I explained my issue and the I was told that the setup needs to be adjusted by a technician and they would charge me 150 Rs for the same.
I asked why do I need to be charged when there is no issue from my end and other channels are working too. They did not care for what I was speaking. Once I say something all they respond is "Sir do you want me to send you a technician or not?".

it seems like most of the people facing this issue. please resolve this issue ASAP.

Again airtel proved as worst customer service provider. For last 2 days i am trying to get in touch with airtel customer care to surrender my broad band connection number [protected] but i am not able to contact with them as every time it says busy for the entire day. Then i called up to one of the airtel relationship centre at hyderabad at [protected] asking for help. They also mentioned that they can not help me, not even by giving another airtel mini store or relationship center number at my area and put my call on hold for few seconds and disconnected my call without any intimation. I am really pissed off now with airtel connection. It has been now more than 10 days i am not able to use internet connection. Hence i am trying to surrender the connection. But not able to do that as well because of your wonderful customer care service. So please note i will not make any payment for the month and take action to disconnect the broad band as soon as possible.

I did not get service from end of july 2016. I was out india and for 15 days after my return i kept trying to contact airtel customer care without success. Finally i got through but my complaint of "internet not working" was not resolved until sept 9. I was given a waiver of only rs 290 after many requests. Till today sept 28, 2016 the revised bill has not reached me. It was dispatched only two days back apparently by airtel. Yet i have been bombarded with smses and emails reminding me of the due payment date which is today.
I already issued a cheque to airtel last week which has not been presented to the bank. Airtel however claims the cheque was returned while the bank has no record of the cheque been presented for clearing.
This is a cheque for the month during which i had practically no internet service and for which i have still not received a bill. Repeated calls and emails to airtel have not proved useful.

Airtel has a very poor customer satisfaction and the customer care speaks as thou they doing a favor for the customers. I have been using an airtel dongle from 6 months and everytime its me who calls up and asks what is the due amount and pays the bill. I have not even got 1 single bill till now. I have been making the timely payment and from 2 months with my busy schedule i could not make any payments bcoz i just forgot that i myself have to make an attempt to call... One fine day they just disconnected my connection and when i call the customer care they informed me that i have to pay the balance of 900.. I am in a 600 tariff and the bill amount was 900 for 2 months (Im being lucky its not 1200) i enquired why there is less amount when it had to be 1200, but no answer. And the customer care representative spoke sooo harsh wen i requested him to get back my connection. And to make my payment online i need internet and these ppl are not even getting my connection back. I am seriously frustrated with the way these ppl speak. I just told them if this is the case i will disconnect my connection and they said okie we will help u do that… is this the way a reputed company behaves??? I decided not to make them favor by paying bills. Pls treat this on a customer’s respect. We are not supposed to be treated in this manner

My name is ayan kumar saha and my mobile number is [protected]. From the last few days i noticed some unspecified balance deduction from my airtel account. There was about rs 13 when i first noticed the thing. On next day i noticed that my balnce is about rs 5 which i didn't get that how it becomes so low, because i didn't used a single penny from it. After some days i again saw that my balance is about rs: 0.11. Although i made some calls but there must not be rs: 0.11 in my balance. Then i checked my last 5 voice deductions using *121*7#. The results are provided as screenshot but the rs.7 deduction cannot be shown here because it was not in the latest 5 deduction. I was surprised as i saw that the actual dedcutions were made due to voice call to a number [protected] which one is my alternative contact no. I didn't get the point that how is it possible that i called myself and deducted about rs.5.70 and many more. I checked the call logs on basis of the results but it shows nothing. No outgoing calls on that time from [protected] and no incoming call on that time to [protected]. Sir, i explained my problem thoroughly and i also have faith on airtel. So i am waiting for your fastest responce to my complaint so that the problem gets resolved and the balance can be refunded. Thank you.

Hi, this is in regard to my bill dated 18-SEP-2016 (bill 17 aug 2016  to 16 Sep 2016) for the airtel number +91 [protected] (circle Jammu & Kashmir), Which is amounting to Rs.24615.27 and total due is amounting toRs.22870.06 ( i was on infinity 1999 plan for the same month).  On talking to Arjun Sharma of Airtel by calling 121 on 19 september 2016 at 5:10 pm  he convinced me that the charges are because i have exceeded my data usage of7 gb Which is coming bundled with my 1999 plan.

Sir in a nut shell, i was told that i have been charged for excess data and Mr. Arjun Sharma without listening to my side of the story told me that i should Contact Mr. Imran Khan Durrani of Jammu for the same matter.

I however kept on telling Mr. Arjun Sharma that i have sent STOP TO 1925 on 22 Aug 2016 which is supposed to stop my data after the data limit of 7gb is reached. He did not give an ear to my request and kept on asking for the proof and told me to contact appellate for the solution.Â

I Raised the issue on appellate authority of airtel with service request no. 71578438 on 19 Sep 2016 Â asking them to waive off my charges. The request was closed on 23 September and i got a message from airtel that the charges are valid, without giving any verbal clarification. This was highly unprofessional behavior by airtel appellate who did not justify the validity of these charges, which forced me raise the complaint again with reference no.7189965 on the same day 23 september 2016(friday). On the same day i got a call from appellate telling me that the issue would be resolved by Monday. However the issue has not been resolved as of now 27 sep 2016 Â 9 pm (tuesday).

I am claiming that the charges are invalid because of the following reasons:

I have sent STOP TO 1925 ON 22 AUG 2016Â 7:01 Pm which is supposed to stop my data after 100% data is consumed
I have got sms from airtel at 11:22 am on 16 Sep 2016(which is the last day of my billing cycle)  stating i have consumed only 90% of my data
 According to my bill i have consumed 1.6 gb data on 16 Sep 2016 so in worst case i have consumed 90% of data + 1.6 gb of data in total
On checking data usage after 16 Sep 2016 Â in my current billing cycle i.e on 17 Sep, 18 Sep, up till 27 Sep 2016 by sending DATA USE to 121 it tells me that i still have a data balance of 6100 MB of previous cycle which i can use with my current bill cycle, which further proves my point that i have not exceeded my data limit in the previous bill cycle.
My credit limit as per my airtel bill is 14000 which means my calls, sms, data is supposed to be barred when my unbilled usage exceeds this set amount, had i exceeded my credit limit airtel should have informed me. No intimation was done by airtel.

Dear Sir,

I have closed the connection with respect to Airtel Digital TV consumer id [protected] on 02.08.2016 against the reference no. 110968

Also the amount I paid should be refunded properly on time.

Unnecessarily this process is getting delayed towards the motive of grabbing the amount I paid initially.

If this practice continues, it will lead to a legal action against Airtel...

Dear sir,

I have an airtel no. [protected] which i am using from last so many years. I last used the no.in october 2015 as i'm abroad in now. The sim card was in active till 4 days before. But now it is showing as sim card registration failed. I need that same number. I will re submit all my documents & requesting you to please reactivate same number. Pls check and activate my sim card.
Please suggest me the prociger...

Hi,

I am facing the same issue, ktv and vijay tv was not working for past 1 week. When i contacted airtel customer care earlier, they said they will send technician to look into this and i have to pay rs.150/- for this.

After googling i came to know this issue is already reported and everyone is facing this issue and the issue is with airtel. So contacted airtel customer care again and told them i am not only facing this issue. They said yes this issue is due to some broadcast signal change in ktv and vijay tv network.

If there is no issue on our side why we need to pay rs.150/- for the technician. Rather than fixing from the airtel side. So it means every customer of airtel has to pay rs.150/- to view ktv and vijay tv again.

This is a poor service from airtel.

What will be the technician is going to do going to every home and adjusting the signal? So if i have 50 channels and every channel network changes their network signal every month do i have to pay rs.150/- every time?

Is this is the only solution? Is the channel cannot be adjusted from airtel side itself?

Data recharge duplicated - airtel

On september 25 2016, i have done a recharge for rs.459. 3g/4g data pack. Money got deducted twice. 6 gb data received in my account. However only 28 days is the validity. Seems it is duplicated. My mobile number is [protected] tamilnadu circle.

I have tried to reach customer care by calling 121 but not able to. I was getting the tone like due to system maintenance this facility is currently not available.

Kindly assist to get the duplicated amount reversed to my account and confirm.

Thank you in advance.

I had applied for airtel broadband in february but the connection was not feasible in my area i submitted 1000 rs for the broadband and got no refund i filled the form on airtel.in/refund several times i got a call from airtel he told me some procedure i had done that too but still got no refund
please dont buy airtel connetion its bad company will eat your money

caf no=19988
name shivam agrawal
mob no=[protected]

Sir:
This is Amarnathsambasivam working in Bharathi airtel service ltd for 7 years still now i am not able to climb my pf money,

employe of Bharati Airtel service ltd, as Sr excutive, from the period of
1:03:2007 to 31:03:2009
i need my pf status & my pf amount & my ORACLE ID:IS 33746

And my ALcatel-lucent employ detail is
Zone Floor Alcatel Lucent
Chennai
Emp ID : PU0001943

kindly help me to get my money

Thankyou
Yours truly
S.Amarnath

I registered a complaint with airtel digital tv on 19-sep-2016. A technician came after 2 days and said there is some problem with setup box and replaced it with a new one. Then he said, he don't have the authority to replace it and he needs approval from cochin. He then left with the new setup box and never came back. After that incident, everyday someone from the customer service calls and ask whether the problem is resolved and i tell them the whole story again and again.

Finally, one guy from the customer service told me that, a senior manager will get in touch with me and will resolve my issue soon (This happened 3 days back). Today again another lady called from the customer service as usual and asked whether my issue is resolved. But no calls from the senior manager or anything done to resolve my issue. This is the worst customer service i've ever seen. Airtel doesn't have any ethics. I'm planning to file a complaint.

Last month airtel dth rep called me and said i've got an offer on hd top-up, which i should pay only for the first time and they said i don't need to pay from second month onwards but now that top-up amount is included in second month. I wrote to airtel dth customer care but the response is silly. Why are you cheating poor customers for your business? You are earning in millions and cheating customers for 30 rupees.

My dth number [protected]

I have requested mnp from airtel up west to airtel ncr on 15th september 2016. Just after the request, i started receiving messages that there is some problem with the local reference number i have given. I checked the local reference number so many times but there was no call from airtel so i contacted airtel customer care so many times and each time their executives said that it is a system error and all of my verification are going positive for mnp. As per the airttel store executive (Gurudwara road gurgaon) the mnp process takes maximum 7 days.

Now, i kept calling the airtel customer care after 7 days and registered a complaint as well with reference number 71449712 on 16 sep 2016; i don't know what's they did with this complaint but closed it simply without any confirmation from my side.

Now, i called them yesterday as well (On 26 sep 2016). Still there was no progress on mnp. Executive didn't know anything and surprisingly there was no senior available to attend the call. Finally, with frustration i again filed a complaint with reference number 71640173 on 26 sep 2016.

When i again tried today (On 27 sep 2016) to know that status then still there was no progress. They only had to say one thing that my complaint status is open and they can only say anything when it will be closed.

Even the senior executive lakhwinder kaur didn't has any answer why my number has not been ported so far or what's the problem with it.

My porting number will be deactivated by 29 sep 2016 and that's the worst service by airtel i have ever experienced. Very rude and uninformant customer care executives. Even when i am a 3 years old post paid customer.

My name - anuj mathur, no - [protected]