Airtel Complaints & Reviews

I am moved from Delhi to Bangalore. i requested airtel to process MNP on my number around 10 days back. they have given me new SIM to insert when there is no signal in phone. On saturday night, signals in my phone gone down and its monday morning there are on signals in my phone. After disconnection immediately i have inserted new SIM then after its now there are no Signals.

I was calling to customer care since sunday to get it resolved .they are not even doing anything on this. Just making fool out of me by saying it will get resolved in few hrs. Our team is working !!! i am pissed off. its day time, i have to make important calls.

I have purchased 40inch samsung smart tv. As per the offer I am supposed to receive 2 months of airtel hd channels free. I have contact airtel and send sms as per the website. I have not received any revert from airtel. I spoke with customer care and they told me to wait. I have been waiting for a week now adn still no response. Really frustrating.

Sir goodevening.
Sir my complain is regarding mobile data at night, which was company's offers,
What is night data,
Acording to life night is start after sun set and mornig before one hour before sun rise, as well as 9 to 5, -+ 1hour acording to winter and Summer.
The mostly company given offer of night data from 12am to 6 am, is that right, if not please concider it.
Thanks

I am working as mandal educational officer at bogolu mandal of spsr nellore district. I am using postpaid sim from june 2014. Now department provide me cug sim. I wannt to deactive my sim. I am living in kavali. I can paid all my due amount right now. Can i surrender the sim at kavali airtel showroom. Pl send me information as early as possible. My number is [protected]. My email id is [protected]@yahoo.com. Thanking you.

GHISA SINGH
[protected]

i applied MNP on 22/10/2016 09 :42 AM, then airtel executive called me on 22/10/2016 from- [protected] 04:11 PM and she told me to not port sim and promise me to give rate cutter offer ( 30 paisa per minute ) for next 3 months. and told me that it will activate in next 24 hrs.
but she didn't it and cheated with me, i have charged 1.95 paisa per second call rate now, they didn't give me offer.
after that i called airtel care 2 times but they commitment that we have no information about offer which given by airtel executive.
Reference ID- QBNRV[protected]
Reference ID- QBNRV[protected]

So they cheated me, If you don't trust then you can check call details [protected] 04:11 PM on my number [protected] and also check call recording...
give me right answer to satisfy...

I have requested broadband connection for Airtel on Oct 07, 2016. Without checking the feasibility, they have requested the amount and assured a connection in two days. After I called them, they are telling like there is in my my area(Shoilnganallur, Chennai). They should have checked the feasibility before then only proceed for the payment. But no reponses so far. I am the airtel postpaid customer for more than 4 years and I don't why the customer service in terms of braodband connection. I have called them twice and requested for refund, they said they will initiate but no actions taken so far. This is reference number : TNPC838243. Broadband customer service is getting worser than berfore.

Airtel should not compulsorily save Card details of customers and then put the onus on customers to go thru their site and delete the same. The Airtel website under payments is, to put it mildly, very "wobbly"" and one cant have confidence it that. Even after a payment is made, recpt generated, one gets a message "'OOPS.. your tx could not be done etc etc"" Some joke?? And these people with such an unreliable system want to save Credit card details?? One wonders if this is within the law or is Airtel just shoving their way thru?? If its for "'convenience"" then the customer should have the choice to allow Airtel to save the Card details or not. Something is not right here.

Airtel people u go to hell, if this secularism will opted why u r charging on sms on diwali occasion, what u think, i[censored] will charge me for sms i will immediately port out because u think not u all r taking benefit of coolness of hindu people,
aapki aukat kaise hui diwali pe sms charge karne ki, package kya faltu me aata hai.

many things r there to write but i m writing in short i[censored] will not understand, what i can do at my level i will do

This is with reference for the new airtel broadband connection and a request number "74577976".

I submitted my documents on 20/10/2016 to a person having contact number as [protected], after collecting my documents he told me that he will provide me connection on 22/10 and also gave assurance about the feasibility in my area.

He asked me to pay the activation fee and give him the transaction id, once i gave him my transaction id he did not pick up my call and asked me to contact [protected].

That number said he will look into this issue but later he didnt respond neither picked my call.

I contacted customer care and they gave me a reference number and told me technician will come and install everything today, 23/10. I didnt receive any communication and before I paid activation fee i was flooded with Airtel customer care, sales team call and once I paid them 1000/-, all the numbers are switched off and nobody is contacting.

Now again when I am contacting customer care all of them are telling different story.

I am using their postpid number from past 8 years and now I am planning to stop using all of the airtel things together.

The customer care were so rude and kept me on hold for 18 minutes.

I have an railway cug post paid plan of railway as per my plan in my plan company offers 2 g data unlimited plan. And upto 10 gb with higher browsing speed after 10 gb with lower browsing speed. But with starting of the month its shows 100 % data consumed. No executive of airtel is registering the complaint. They are fooling and disconnect the call before the complaint is registered. I have call several time they say that sir this is prepaid service centre and your complaint will be registered by postpaid department. But the contact number they give are completely wrong. And invalid.

Customer ID [protected]-001,
I have upgraded to Airtel DTH HD connection in the month of jan 2016, but in the month of june 2016 the HDMI port of the my set top box was non functional for which i have raised several complaints but till date it has not been resolved and every time the complaint is closed mentioning my area is in cable operator zone and service engineer cannot visit due to risk of life..
i even mentioned to the customer care that i am ready to come extra mile to the area where the engineer feels safe so that i can change my set top box .. but the same has also not been done ..
i was even ready to visit the nearest airtel dth gallery.
i have already taken HD annual channels pack but i am unable to view the same since the HDMI port is non functional..

hence i want
1) the set top box to be replaced on top priority
2) refund for the last 4 months for which i was unable to use the airtel service due to the fault in set top box which was not resolved by the airtel engineers.

from disappointed airtel dth customer
Arvind

Hi I'm shweta I have lost my phone on the way so please kindly block my sim immediately because anyone miss use my sim .my airtel no is [protected].I want to request the airtel team to please Block this sim card ASAP. Please guide me through the process of issuing a duplicate prepaid sim card I expect a quick solution to my problem with further knowledge ofthe procedure.

Thanks
Shweta Chaturvedi
Etawah

Hi, i want to port my number from vodafone to airtel.
I had given my porting request at airtel cp store last month. For my 2 vodafone numbers
[protected] & [protected]. Only one number got ported which is [protected]. Other number address verification was pending.
I dont know why. And request cancelled.
Then i requested 2nd time same problem. Then i got call from some dsa they requested me that they will port my number. One guy visited my office (Rehan khan) and he collected my documents for porting on 16th oct 2016. Day before i checked my status, it says address verification pending. Then i visited your connaght place store. I requested them to please send some one to place for address verification. They assured me that someone would call you before comming. I was told that some one will visit at my place on saturday. I took one day leave from my office. But no one call me neither any visit.
I am very irated now. After this mail. If you cant give me proper solution i will definetly write to trai.

Thanks
Waheed

I have recently switch from idea to airtel. I was informed by the airtel customer sales person about the plan and now when the service is activated there is nothing about that.

They have cheated to bring the customer from other operator.

I have the call records of the airtel guy. He is clearing mentioning that and now when i am calling him he is not replying to my question.

Why I have received 3G service instead of 4G service?

I was informed by the telecaller that will get a 4G service??

I have purchased airtel sim on 21/09/2016 and i paid of rs. 250 as a security money my problem is my sim is not activate to till date i called to Mr. Amit Kumar Mob no. [protected] not pick my call and not replay and some time wrong language use by them to me please activate my Airtel sim No. [protected] as soon as possible and register my complaint for Amit Kumar.

Deelip Kumar
contact no [protected]

Customer ID 11441410.
With Airtel for 10 years and regretting now.

I have already escalated to all possible people including appellate.[protected]@in.airtel.com and nodal teams.
All Airtel escalation teams are completely useless. Nobody takes ownership and you get a different person asking for 48 hours everyday!
I have been asking for a better escalation number/contact of higher authority to have my issues fixed and inform them about their failure of customer support teams but nobody in Airtel seems to know and nobody seems to bother.

- First IPTV
My IPTV was suspended by Airtel on 14 October 2016 without installing DTH services which I had opted for on 20 August 2016.
I have been asking them to provide DTH since 14th October. It is 22 October now and I don't have either.
Every time I call and email I am informed with excuses and a time frame of 48 hours.
I was informed on 21 October finally I will have DTH in 24 hours.
When I call in on 22 October I am told the IPTV withdrawl request was submitted today! And DTH will take 48 hours!
Why was IPTV cut on 14 October if you say request was submitted on 22 October?
How long does it take for a company like Airtel to install DTH?

- Broadband
I am paying 1349 for a 4mbps plan but Airtel has a 16 mbps plan for same rental. I have requested for an update to 16 mbps.
Surprisingly Airtel does not have that infrastructure to provide 16 mbps in the heart of Bangalore city!
I was informed on 21 October after a week long complaint that my rental will be cut by 50% for 6 months as they currently cannot provide 16 mbps connection. Within next 3 months they will ensure 16 mbps or higher.
When I call in today to check status of DTH and Internet I was informed there is no mention of reducing my tarriff to 50%.
Why should I pay 1349 for 4 mbps when Airtel has a plan for 16 mbps with same cost in Airtel website? If Airtel cannot upgrade infrastructure when reduce my tarriff to 1/4!

I have emails to provide how different teams within Airtel fail to communicate with each other and leave customers stranded. And nobody bothers to take ownership to have the issue resolved!
I am looking for different vendors now as I am fed up with incompetent Airtel teams and their utter failure to have issue resolved as they work as separate teams within 1 organization. Escalation teams are utter useless.

I called up airtel customer service today and none of the person whom i spoke to was interested in giving the services or telling any information. This is how you traine your people. I am using airtel from last 4years and i have not received such a poor service before ever. I m really upset with the services and i m gonna disconnect my line from airtel very soon

I have been using air tel 4 g wifi for the last one year. For the last two months i ma not paying the bill as i have been requesting air tel call centre to disconnect. My connection has not been disconnected, instead my bill is getting mounted and now it is rs.3478/-. Also, i am getting repeatedly calls from call centre which threatens me and they use some time unparliamentary language which is unethical too.in fact one of the call centre called me "fraud" which is not at all acceptable.

Kindly help me in resolving the issues. I have no problem if any executive call me for final settlement and issues me a no claim certificate as i am worried that even after i make the payment it would not be deactivated.

Pratibha
[protected]

Hello sir... My self sagar gopalrao patne.. I have taken 2 sim of airtel postpade plan is rs.149 rental.

Airtel executive mr. Om his air shop shatabti chowk ring road nagpur told me. Rs.149 pospade plan facility are... My mobile no.[protected] & [protected]

* 350 local and national sms free
* 350 local and national sms free
* 2g 2 gb internate date free
* rs.49 discount
As per plan available rs 149 rental plan so desisted two airtel postpaid connection purchase.

Than i conform by this plan facility airtel customer care tollfree no 198.. Customer care execute tole me... Your rs 149/- postpaid plan currently available plan is your mobile no.[protected].
* 350 local and national sms free;
* 350 local and national sms free
* 2g 2 gb internate data free
But rs.49/- discount not available..
And my second mobile no [protected] available plan is
* 350 local and national sms free;
* 350 local and national sms free
But 2g gb internate data fee & rs.49/- discount not available..

I so humble request to you provide me plan as per your airtel executive commitment... I am waiting for positive reply by your end...

Than's & regards
Sagar patne
Nagpur
[protected]

I had attempted recharge of my wife's cell number [protected] through INB for Rs.145/= but though the attempt had shown as successful in INB the cell had not been recharged with the said amount of Rs.145/=. (Ref No.IHA5917336, Dated 20.10.2016). Kindly confirm whether the cell number [protected] had been uploaded with Rs.145/=.

R.Venkataraman
Cell No.[protected]