Airtel Complaints & Reviews

This is Alkesh R Shah my mail id alkesh.[protected]@rahejauniversal.com & contact no [protected].
We & my colleagues are facing severe network issuse for the mobile as well as internet services of Airtel.
Numerous complaints via phone, e-mails as well as personal visit to the Airtel office at Mind Space Malad West Mumbai has been made but till date the issue has not been resolved.
We more tha 45 people are facing this network issue since February 2016 till date, at our H.O Raheja Universal, RCP, Near Mumbai University Santacruz (East) as well as at our site address Raheja Reflectiions-2, Jivala Pada, Thakur Village Kandivali (East) Mumbai.
Please find copy of few mails copies attached herewith which shows that they are least bothered about the issues. Also it seems there approach towards this is casual approach.
Please do the needful at the earliest.

Correct no. [protected]

wrong no. [protected]

transaction id.[protected]

amount Rs.100

dated: 20/10/2016
time: 2 pm
sym of company: airtel
recharge processed by airtel money

No network.in the following address there in no net-work for last 3 years. Not able to make any call. It's with in kolkata, a metro city, here in the address bellow i am not able to make any call as well as not able to receive any call. So how we expect that in the remote area we able to get any connection. Please make sure that i am able to make call in my house.
Address - flat no -101,
Praramvik apartment,
20/1 k p ghosal road,
Kolkata-700 056

Airtel Is misleading the citizens of India by claiming themselves as best mobile internet provider in India, which leads us consumers in wrong direction and it is undirected ripping off the customer.

I would like to create an open forum against Airtel wherein all Airtel users can sign in for their grievance and file a public complaint about the injustice Airtel is doing with its existing customers as well as attracting new consumers with false and incorrect information through their advertising campaign, I think we should act unite against this to take off Airtel's advertising from broadcasting and I would request the consumer court to fine Airtel and compositions should be given to customers who are paying Airtel for those services which Airtel is unable to maintain.

Thanks & Regards
Pawan Jaidka
FBA Quality Analysist
Amazon North America.

I am using HD Setup box since 2012 (But not use HD channel :P, so do not call my TV as DABBA). I faced many issue with Airtel, like money deduction, Channel Activation without knowing...

Now I am facing below issues

1. Many channels are not working properly. Pictures are coming like a bad whether. When I searched over internet, this is common issue for Airtel, and they ask for 150+ to each visit, no matter if you problem is solved or not. References are

http://www.complaintboard.in/complaints-reviews/airtel-digital-tv-l40261.html
and
http://www.consumercomplaints.in/airtel-due-to-airtel-mdu-switch-issue-the-pictu...⇄ .

2. I use prepaid HD box (Don't know if they provide postpaid also), but when I miss last date to recharge, they charge 20rupees for resume services. I do not if they know the difference between prepaid and postpaid.
And other thing is that, no other DTH service provider charge money to resume service.

3. In my Airtel application, they have some plans to recharge and you will get extra money, but I never got that extraaaaa... When I called to care, they said that it is only for selected users.

I am not relative of Sunil Bharti Mittal, so is there any chance to solve my issue without money?

And is there any plan to introduce OPEN NETWORK into DTH service also, so I can also watch my TV into my bedroom, instead of watchman's cabin at parking floor?

Chullu bhar pani aata hoga na ghar me???

Hi, I applied for my number portability in airtel. I gave 300 rs deposit for this process. the guy was from mobile solutions, Ahmedabad store. His number is [protected]. Now for some reason my number did not get ported and the guy is not give me my money back. I received message from airel on 4/07/2016 that we have received your request for porting your number. and on 20/07/2016 i received message from airtel that your request for mnp has been processed. Documents have been validated and is being forwarded to idea cellular" .
But than for some technical issues my number was not ported and than no response from the store or from airtel. Went to airtel store they say on system its not showing.

I had requested address transfer for my airtel fixed line number on 3rd october 2016.

The address transfer is intra-city in bangalore. I was told that address transfer will take maximum 7 days

The airtel fixed line number is [protected]
Reference number for address transfer request is 73756578

Old address:
7th main malleshpalya

New address:
11th cross, 10th main malleshpalya.

During my first call (3rd oct) due procedure was explained to me and service ticket was raised and i was happy with the promptness. I was told that feasibility check will be done at new address and if feasible i'll be getting connection transferred in maximum 7 days. But after this entire experience with airtel customer and technical support deteriorated.

I received call in 2 days on 5th oct and i was told that connection is feasible, with 4 mbps speed to which i said okay and asked to go ahead with wiring.

I sent my new address proof in mail to srinivas at hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com ­with phone number +91 [protected]. I was not happy sending the proofs to private email address but since mail to hyperlink "mailto:central. [protected]@in. Airtel.com"central. [protected]@in.­airtel.com bounced i did not have an option.

On 7th oct (After my new address proofs were submitted), i was told that i will be getting connection in 48 working hours.

So accordingly i inquired about the connection after 2 days and i was told that dp is choked and connection is not possible at all and i should be going ahead with other broadband service providers.

This was not a professional behavior, if the connection was not possible i should have been told within couple of days of my raising request so i would have gone with some other broadband service provider without wasting anytime on my behalf. I wrote to airtel appalate team on email id appellate. [protected]@in. Airtel.com regarding same. I received a call back from them and i was told that ticket is being escalated for quick resolution.

After that i have been following up daily with airtel customer care on the number [protected]. During these calls for more than once i was told that the dp choke issue is resolved and i'll be getting connection within 24 hours. But i never received a call from any of the airtels technicians to do last stage of cabling.

Today on 20th oct i received a call and mail from airtel team that dp is still choked and airtel will not be able to provide me connection within any stipulated time. The customer care also suggested me to disconnect the airtel connection and go ahead with any other broadband provider.

I request airtel team to please look into this matter to get this issue resolved.

I had purchased a postpaid connection online on your portal by choosing a airtel number from the displayed list after uploading all the required documents on the portal. I have also paid inr 300 by my card ending 7238. The order details are attached. I received a call from your back-end team on 8th october and they told due to holidays they cannot confirm on the availability of the number which i have selected. So, they told that they will call again on wednesday, 12th oct to confirm the number and then send the sim.

However, they never called. When i called them (Number - [protected]), they told that the number is available and they have blocked it also. I received the sim at my home address the same day evening.

Till today the number has not been activated. When i called the same people (Number - [protected]) to check for the activation they are telling me today that the number which i chose is not available for postpaid and can be given only for prepaid.

Now the question is -

-what was that online process for? Online process are supposed to simplify things and not other otherwise.

-why did your portal show that number when it cannot be given to postpaid customers.

-why did you allowed me to pay inr 300 online by credit card.

-why did not your back-end team confirm the availability of the number before sending the sim.

-is it customer's responsibility to run behind you guys for a week to get a sim activated.

The number which i selected is - [protected] (With 599 myplan)

Signals are not coming for 4g & 3g.in my home there are 3-4 users of airtel services but we all are facing network issues with 4g/3g. i recently ported ([protected]) to airtel delhi ncr but if this problem of 4g/3g network persists then i have to again port to some other provider.

Even my postpaid airtel 4g dongle is not receiving 4g/3g signals.

I can provide you other numbers as well so that they can also receive good 4g signals.

Home address: house no 891 sector 7c faridabad opposite to kl mehta school.

Hope to see early resolution of my concerns.

Ashok bairwa
[protected]

Dear sir/madam

I would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id [protected]@gmail.com mentioned above.
Thanking you

Regards

Thank you

I have ONE airtel gsm commection numbered [protected]. From the 5MONTHS the condition of the INTRNET service is very very poor. Most of the time there is no network. Why should we be paying for this kind of service. The provider should be made to provide rebate and penalty for this poor service of the company. Or their licence should be cancelled for this poor service. REGARDS LALIT AGNIHOTRI [protected]...internet service plz help me for port in prepid

Dear airtel, i activated night pack of 49 for 1gb 3g data at 12:31 on 20 oct 2016, after activation i used my net pack about 600mb but it reduced from my main data balance, i contacted customer service, but they told me i didn't use net after activation. I don't know how funny it was. After that i asked then told me how my 600 mb had gone, they told that they don't know... It was really funny. Plz return my net balance, you can cut it from night pack.. I am going left it about 600mb from night pack. If you will not return my balance then you will near about to miss your full family old customers... Thank you

I had made the payment after my mobile services got barred due to non-payment but after that also Airtel didn't resumed the services complete day and their customer care number 121 was kept continuously busy throughout the day. Next day, I emailed them to resume the services, the reply was quite surprising as they were trying to contact me and wrote "unforunately, you didn't respond to us and couldn't connect you" Such foolish people, without checking they made a call to temporary suspended number. It took almost half day to struggle with such people via email as my number was off due to no network. Then i made a call to 121 through other Airtel number, where I've been told initially that services are barred sue to non-payment whereas on the other hand, I had already received an email confirmation about my bill payment being credited. Then it took several minutes to respond to me as the call was on hold, they told me to switch off/on mobile to get the network which didn't work out that time. My grievance is about their pathetic services and poor signals to which they keep on making fool of people.

Hi
I was send a new 4g sim by airtel, after activating the new sim, i lost 4g connectivity. I recharged with $1500 for 4g to run my business from india. I already have reliance jio 4g sim but was not happy with reception. Calling you guys from last week but its still resolved. Shame on you airtel, poor service, you guys are ripping off innocent people who have no knowledge about internet. I use around 2 gb for my emails per month but with airtel 1gb in couple of hours. No consistent service, every time it disconnects, you guys charge couple of mb. Not happy at all.

I had for applied for airtel broadband in september 2016 after confirming with executive about the feasibility in my location. Later i got a call from airtel around 3rd or 4th of oct-2016 that they do not have the feasibility and they are closing/cancelling my application. But on 18th oct 2016 rs. 1000 has been debited from my account through the cheque i had given. I called airtel so many times asking why they presented the cheque when they had closed the application due to unavailability of service on 4th oct 2016, they are not addressing my issue and disconnect calls. The local executive santosh ([protected]) and area co-ordinator anand ([protected]) are responsible for this cheating/scam and they have done this to so many people in my area. This looks like a planned scam as the amount will be taken from customers and they will take a long time and multiple irritating followups to refund the amount. I really want to take this matter legally with proper channels. Please guide me.

Respected sir /madam
I am dr hardik bhatt son of mr bipinchandra bhatt

We are bearing number
[protected] - hardik bhatt
[protected]- bipinchandra bhatt

Regarding mobile number [protected]:

1. Mobile number [protected] is converted to prepaid card after clearing due amount 633 rs on 6/10/2016

2. Bill generated for period 8/9/2016 to7/10/2016 charges applied to number [protected] are wrong as no internet usage pack activated neither roaming activated or used.. U can chek the usage area in last month

3. Usage charges applied are already been paid while clearing the dues during converting the postpaid number to prepaid number, that u cna chek on your records.

So total charges of ruppees 869 rupees shuld be waived from the same number bill

Regarding mobile number [protected]:

1. Internet pack using before upgrading to 2gb plan recently was:
1gb 3g free (Post 1gb data stops) @ 300 rs
Written as per bill receord

Instead of the above mention data pack used for last whole month internet charges 500 rs flat was mention in the bill dated above, so i need these charges of extra data to be waived with immediate effect as it was against my data plan

I have already talked to yourm customer care executive twice for the same in last one week
First on 13/10/2016 and again today on 19/10/2016

They said my issues will be solved in 3 to 4 days but it remain unsolved since my last call for the same on 13/10/2016

Thats why i need to call 121 today regarding the same and they say the same answeer that my issue will be respolved in 3-4 days

I am now fade up with talking to your customer care service and personally also visited at airtel store but they also were unable to solve this issue

My last day of bill payment is 28/10/2016

If my above mentioned wueries are not solved in this time duration i will be unable to pay the bill,. And hence if any extra charges or service related issues are oicuring due to non payment of the bill then i will be not responsible for the same and will ask for legar consumer forum help if required

Hope u understand the issue and will solve the same with top most priorities,
I also might opt out of the airtel family with whom i am attached with last 15 year or so

Thanks and expecting quick response from your side with positive results

Dr hardik bhatt [protected]

My postpaid mobile no.[protected] porting request done under upc no. ar768294.
Earlier was with airtel rajasthan state.
Present requirement with airtel andhra pradesh.
Address and other verification completed. all old payments cleared.
Received sms on 17/10/2016 for porting to be done on 18/10/2016 at 23:09:00.024 hrs.

Present status: not done on 18/10/2016 as promised through sms.
Since 10:00 hrs today (19/10/2016) phone neither working with earlier sim not with new sim.
New sim already kept in the instrument. not able to call 59059, it is showing as “not registered in
Network”. even in add on numbers (2 nos.) mobile data is not working.

Help required: immediately rectify the issue and confirm me in my new sim which is already kept in the instrument. please do not try to harass people.

Huge payment is made by me on monthly basis.

It is very urgent as i am working in an emergency services.

Sir my landline number is [protected], name: rakshan raaj, registered number [protected]. Sir i have given request to change my plan speed to 40mbps speed on 28th sept 2016 but till today they have to installed and everyday they ask time for 48 hours. Airtel is worst service provider now. They say me that they will provide in 48hours but my order is still pending and dint get any response from airtel. I have given complaint on your site and i got call from airtel and they are like they wil resolve but till now they dint resolve nor called back. No satisfaction and no response to customer service. Please take action over it. Contact me on [protected]

Hi airtel,
Airtel boasts of giving excellent customer service. The sales person gave us 5 mobile postpaid connections. Hen we complained about call drops he said he will install signal boosters in our premises. After giving connections he is not even lifting his mobile. We complained to airtel about it. They have sent executives and said they will arrange and install the signal boosters but till now nothing has happened even after 2 months. We have been complaining about this issue to airtel and no one is bothered about the complaint. When we asked for porting to other network they say that atleast we need to complete 3 months.

If this is the service i hope airtel o start loosing much business

Airtel public k saat dhokebazi kar rahi h Mera pichele 3 months se balance kat raha hai aur koi complements bhi nahi le raha hai costumer care ku call kartna bewakofi airtel company har time new new service's activit kar deti hai aur is ka bealem customer par dalti hai aur customer ku preshan karti hai me minimum 4 se 5 year's se airtel ka customer hu