Airtel Complaints & Reviews

On 09.08.2016, i had raised an issue that there is no network coverage in my area i. E kundalahalli gtae, bangalore. I had also received a complaint ref num[protected]. But there was no follw-up on the complaint and the very next day i received a message which read-"your complaint has been successfully resolved". And i was also asked to reply to the msg with a yes or no feed back as yes would be for "satisfied" and no would be for "dissatisfied".. I had replied with "no".. Still there was no answer from these fake people. I received a bill amount of 1518 for my mobile num-[protected]. I paid it off. I received a bill of 2497 for my number [protected] and i decided not to pay the bill unless i receive a call from anyone directly from airtel. Each day i received calls from the third party vendors who called me on behalf of airtel and i said them them the entire thing. Each day there would be different people who would call me and i repeat the the same thing to all the people and this has continued till date. Today i have received a msg which reads that the bill for that number [protected] has been revised to 3746.44 (Nb — the data services to this number has already been stopped by the airtel people still they are hankering money from the customer).. I am not going to pay a single penny as i have not received the service worth being paid. These airtel people are chetas and i have all the proofs with.. I am going to put all the proofs in the social media as well as in the media. Let the people of india recognize these goons... These people are cheats. I want someone from airtel to call me and speak with on the same else i willput this in the social media.. I will port my number to reliance jio... And will also makie sure people from my office n community stop using airtel... I, myself own 3 numbers (Postpaid) under the same parent id.

JUL 01st, 5:25PM
i have applied for 3 airtel landine connection10 days ago .and the agent promished me that the connection will be done within 2 days.It has been over 10 days now but that agent daily says it will be done today.
how ever they connected one landline and told they cannot provide any more connections as they dont have the slot, so i asked for the refunt of my remmaining balance and the always say that it will be sent to your bank account, but now it has been over three months and they have not refunded my money.
i have even asked to manage the amount of 3400 in my land line bill but they have not done this also rather disconnected my landline.

I was a really proud costumer of airtel but this incident has changed my perspective about airtel.
It has become a fraud company with very worst customer service.

My village farizabad missa their is very slow internet, and most of time their is no network. so, we request for build a new a tower in our village . as much land you require it will be provided. please try to cooperate and proceed for it.their are about 20000( lum sum) users . my contact number is [protected] ans email ID is [protected]@gmail.com .

I faced a problem with airtel about unnecessarily money getting deducted from main balance.
I went to official website of airtel i.e. www.airtel.in

Here I saw that there is an option of downloading statement for prepaid account.
I requested for statement and I received a statement in mail and also my main balance was deducted by 50 Rs.

But important thing is airtel website never mentioned that this service is charged.

I think Airtel is minting money by HIDING such information.

Starting issue is the internet is not working intermittently and to resolve this Airtel engineer visited 3 times but none of them was good enough to resolve the issue and situation got worse than beginning All three times airtel engineer did some technical jerk things to get this resolved and asked me to monitor for some time, As agreed Airtel was supposed to monitor this but they have closed the issue all three times without resolving it, also I have dropped a note many times but no one is even bothering to address or give a call to resolve this.

Details of Email communication & Request number has been raised to Airtel, I wonder if I have to just keep on writing to get resolved my issue, looking forward a quick response on this.

Aug[protected] is not functioning well since I have upgraded my plan to 16mbps, please look on priority - After logging a complaint on121, this is the second time I have logged the complain if I am not wrong.
Aug[protected] is not functioning well since I have upgraded my plan to 16mbps, please look on priority -
Sept[protected] is not functioning well since I have upgraded my plan to 16mbps, please look on priority -
Sept[protected] is not functioning well since I have upgraded my plan to 16mbps, please look on priority -

Sept 10 - RE: [|BAL|Ref35715142|][protected] IS NOT FUNCTIONING WELL SINCE I HAVE UPGRADED MY PLAN TO 16MBPS, PLEASE LOOK ON PRIORITY
-- I got one response but they were never called again to discuss the confusion, As I was supposed to downgrade the speed to 8mbps as it should be there in place to ensure this is working .. as per Airtel engineer.
Sept 10 - RE: [|BAL|Ref35715142|][protected] IS NOT FUNCTIONING WELL SINCE I HAVE UPGRADED MY PLAN TO 16MBPS, PLEASE LOOK ON PRIORITY
Sept 15 - RE: [|BAL|Ref35715142|][protected] IS NOT FUNCTIONING WELL SINCE I HAVE UPGRADED MY PLAN TO 16MBPS, PLEASE LOOK ON PRIORITY
Sept 17 - RE: [|BAL|Ref35715142|][protected] IS NOT FUNCTIONING WELL SINCE I HAVE UPGRADED MY PLAN TO 16MBPS, PLEASE LOOK ON PRIORITY
Sept 19 - RE:[protected] IS NOT FUNCTIONING WELL SINCE I HAVE UPGRADED MY PLAN TO 16MBPS, PLEASE LOOK ON PRIORITY.

Would you be kind enough to take a look and resolve the issue on priority, Let me know if anything is required from my end to resolve the issue on priority.

Hi Team,

My mobile was missing from last 2 days. The mobile stolen from resident on 18 th sep 2016. I want to Block my sim. I am customer of Airtel having mobile No. [protected].
Beside this once you block the SIM Could you please provide the Same SIM no.
& request you to provide same remaining balance on new sim.

thanks & regards,
Bharat Nimje

I have airtel connection no [protected], but this has awful connection...
unable to send any sms and

open network si a joke and mockery.i ahve raise complaints in Airtel so many times...but Airtel has no action...they just make flashy ads to fool customers,
in truth Sunil mittal is a dacoit and airtel si a chor company..
i will opt for reliance and not recharge any more on my airtel prepaid...
bye bye airtel, bye bye chors of India

today 25 sms were not delivered...i ahve not got any sms from my friends sent in last one week. unable tor receive call and unable to call from Sector 23 area near very commercial UDYOG vihar in gurgaon (area of MNC companies) and Airtel continues to fool India.

Dear Sir,
I am using airtel land line no[protected], since it is dead, past 4 months I am not using this land line . I complained so many times to reduce my tariff plans over phone to basic plan. Unfortunately till now there is no proper response. Since there is no response my air tel bill going up unnecessarily. I request you to to do the needful at the earliest.

Regards
Ramalinga Reddy K V
Ph - [protected]

I was promised that there will be an executive sent to collect the documents for new airtel connection that is on (14/09/2016) but by the eod it was not done. When i followed up with the customer care i was told that they see no request being made also after being dragged for a week i find out that the same cannot be provided as there is no feasibility in my area.

However i get a call from one of the custmore care lady stating that she will be sending the executive today. When called back for update she says that she has no idea and that the feasibility is not acceptable and cancels the call. I have called her 12 times for a clear answer and the all the time called i was disconnected.

I want to know:

1. Why is there such misconduct?
2. Why did i have to go through an entire team for a week to get a reply that my area is not feasible?
3. Why are not the airtel representatives aware of the port and blindly sending the executives to collect the document and the installation charges of inr 1000/-
4. Why the blame game and excuses?

We had data card no...[protected]
we had informed to de activate in the month pf Jun 16 and it was informed action will be taken accordingly
Hence we r not using your data card since then
Regret to inform we r receiving call as well SMS for the payment again and again for the said data card
U may check your system and ensure that we r not getting disturbed again and again from your concerned for the payment
Action requested at once and confirm by rtn

I have applied for airtel broadband connection and paid the advance 1000. After 15 days the airtel people told me that there is no service in my area and they refund my amount, till now i didnt get it moreover Now i got bill of 900 for service that is not installed.

When I tried to call customer care they put me on hold for almost 23 Min. Then after they disconnected the line.

If any one have pending bills they call every hour and they will send messages every hour. When it come to consumer money they will do like this.


Below are connection details

[protected]
[protected]

I have taken Airtel Broadband connection for INR 1098.00 for unlimited local and std ( inside India) phone facilites, internet limited,

but they are charging again dsl charges forRs. 159.00 per month,

I asked with customer care and email to their Nodal Officer no body could explained me what is dsl Charges and What exactly DSL stand for,

I have written and confirmed that I will not pay such / any charges which is charged without my notice,

Request to resolve and raise this issue with TRAI, to Ban such Fraud billing by AIRTEL

I applied new broadband connection on 8th Sep 2016. Till now I didn't get any connection and your employees is not answering my call. until i used different number. Now I don't have any new numbers to call. I am very upset with this behavior. Since last one week I don't have internet access. I have lost 2 days salary because of your agents. Because every time when i made a call says already send technician or will send after noon. So i need to goto home and there is no internet i don't have option to work from home. lf having urgent work then I need to travel 20 km and work. This very bad service. Please don't say airtell is OPEN NETWORK. It might network is good, but service is very very BAD.

Murali: [protected] and [protected]
Raman: [protected]

Hello sir/mam
Greetings
i was using Airtel postpaid card but due to excess bill amount and wrong plane i stop using card but even after card block i receive monthly bill i wright email/call to customer care but there was not got any positive replay .
Now i got calls from [protected] and [protected] no. and they harass me by using bad words even after I am ready to pay the correct bill amount. I have call records of them
Fix this above issues as soon as possible.
Thanks in advance
BR
Sudhir

Sir,
applicant recharged an internet pack of rs 47 of airtel company on 15/09/16 at 12.20pm on [protected] through paytm online with transaction id no.[protected].As per message provided by the company on mob no. [protected], validity of that pack is for 28 days from date of recharge but, without giving any reason company has decreased the due date i.E. 18.09.16 in lieu of 28 days from date of recharge i.E.15/09/2016.Sir, applicant lodged the complain bt cutomer care executive didnot lodge it and produces excuses which are irrrelevant.
You are requested to do the needful.
Thankinh you.

Hello,
Yesterday i just browsed the internet option, suddenly, rs.120 deduced from my mobile (No:[protected]) balance unnecessarily as i activated the modelmaniaw service to my mobile. Please reimburse my balance and deactivate the same modelmaniaw service. I tried to deactivate, but i cant to complete. Reply msg is comming as not valid option. What i do?

I have taken the airtel broadband, monthly rental is 1258, I was stopped using this service since 2 months and have decided to disconnect . At the time of disconnection I had balance to pay of arround 2500+ and i have paid twice due to bad gateway while paying, I have registered the complaint regarding this issue but no one called and marked it as resolved . I didn't get my refund till now. After disconnection, I was trying to reach customer care, but saying that my fixedline number is invalid.

My Landline number is :[protected]

URGENT need your help. sir my mobile no is [protected], i am from raipur chhattisgarh. last week i made a request for porting of my no. from idea to airtel. airtel confirmed by sms that you hv received and verified my identification and as soon as idea closes their service your sim will start working.. now i am travelling and presently in mumbai. idea closed their services 2 days ago and still your sim is not working.. what type of service...

Sir/ Ma'am,
I had raise a broadband request and paid the amount offline ₹600 on August 23 2016. Later they told me that the broad band service was not feasible in my area for broadband connection. Now i am requesting them to refund my amount but i am unable to get any positive response. I tried to lodge complaint with customer care and still didn't get anything expect transferring my call from one executive to another. Then I submitted a refund request to www.airtelonlinerefund.com with ticket number AOR9e22f2. Till now I haven't got any proper response from anyone.
Regards, Anand Mishra
Broadband fixedline Account number- [protected]
broadband order number[protected]
Alternate contact no.- [protected]

Dear Concerned,

I am tired of calling again and again the customer care services of Airtel.

My Airtel 3G plan allows me 1 GB of 3G data and thereafter reduced speed of 80kbps.

However I have observed AIRTEL stops my Internet services right after 1 GB limit is crossed.

Whenever I speak to the customer care I am advised to take Smartbyte, which I do not agree to. As my bill plan for the Internet allows internet connectivity even after 1 GB limit is crossed.

PFB my details :-

Sunil Dhyani
[protected]