Airtel Complaints & Reviews

Hi,

My name is kishorkumar MS, I had requested for porting my [protected] from tata docomo to AIRTEL postpaid 3 weeks ago(14/8/16) with plan of 399.
* 600 National SMS
* 80 minutes Local calls.
* 960 STD calls.
* 1 GB 4G/3G data( As AIRTEL agents told me that i would get 1 GB 4G/3G data and unlimited 2G data per month for next 6 months )
So i chose AIRTEL, i had been calling AIRTEL agent regarding sim activation as they were taking long time to active but AIRTEL agent(Tele caller ) had not been responding my call so i raised the complaint against them through 198 customer care, they had not taken any action, somehow SIM has been activated on 6/9/16 but the 499 pack has been activated instead of 399 with
* 180 Locals calls
* 300 National SMS.
* 640 STD calls.
* 1.06GB data.
so again i raised the complaint against that agent and spoken to his manager but they didnt responding well. i raised complaint more than 5 times through 198 customer care and AIRTEL complaint care [protected]@in.airtel.com. They have not provide any complaint acknowledgement number. i asked customer care's manager and they said like they cant provide me the acknowledgement number and there is no free data pack and disconnected the call . again i made a call and they said all my complaints had been deleted. they are wasting time and i have been frustrated with those bad services. Please take the action against this worst service provider, here is the recently raised complaint acknowledgement[protected] and [protected]. and those agent and managers numbers are [protected] and [protected] respectively.

Thanks & regards,
Kishorkumar MS.

Hello,

I have raised a request to Cancel My no [protected] on 23-Aug and was mentioned that no is not with me right now it is urgent to cancel as some one is misusing this number.

They told it has been suspended and will be deactivated. But on 7th-Sep when I checked with Durga(Call Center Employee of 121), she told it is still Active. I requested to Transfer the call to Floor In-charge and Yamuna picked the call and she mentioned it will be deactivated with immediate effect and some one will give a call within 24 hours for confirmation.

Nothing happened, on 8-Sep again I spoke with another floor In-charge Manjula and she told it will take another 6 days..

Not sure what kind of process they have. If the no needs to get deactivated due to some fraud or miss use they need such a complex process.

Can you please help on this.

Thanks,
Amit Kumar Roy

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending your details of top-up card please help us me top up voucher problem slove...

Serial No:[protected]

Secret Pin:*****[protected]

My Mobile No:[protected]

Pls sir help me bhrthi airtel4G lanch my land in tower in iam OK bharthi tower company in deposit amount in 3500rs in SBI bank iam paid sir nex Tex amount in25000rs in same account SBI bank next AC account open u name amount paid in 49500rs iam puvar family no amount in pls my amout Dapasit in retan pls sir help me sir bharthi tower company cell number.[protected], mail ID, bharti.[protected]@gmail, my number sir, [protected] pls sir help me

Hi,

Airtel is not refunding the security deposit and left over amount in my account after I ported to Vodafone network. The store people are also not helping and they asked me to WhatsApp my bank details to [protected]but there is no response since past 10 days. Airtel is turning out to be one cheat company with network going from bad to worse and customer care is also pathetic. Please me getting my money back.

Thanks and regards
Sandeep
[protected]

My Airtel no is [protected]...I m getting ads of imlee ..uber...and other pony vulgar sites after 2min on my mobile...pls stop seeing these ads on my mobile...I have tries all the method of preventing these ads on my mobile...but not successful.. Please guide me and take necessary steps soon to make my Mobil comfortable in operating ...hopefully for cooperation

Hi sir,

I had an Airtel connection with number [protected]. Before moving for other provider, I told the customer care person to disconnect my existing service. But to my surprise, later after 3 months I received a bill amounting to 6k. I haven't used any data during that 3 months. Also, I requested the customer care to cancel my connection. Recently, Airtel send a notice to my mail with subject "FINAL LEGAL REMAINDER". Kindly, look into the issue.

I upgraded to HD from SD dth on 28.8.16. Since then it was giving a lot of problem. Again and again it asks for inserting card. On 06.09.16 it completely went off and asking 'first installation setup'. When contacted customer care he asked It will be charged Rs.150/- for engineer visit. I already paid ₹600. When company device is faulty why shud I pay. When tried to complain at Airtel site there was no mail id given and when tried on complaint page it is not getting submitted. Total irresponsible attitude. Can u help?

Dear Sirplease refer my complaint Dt:26.8.2016 regarding activation of my sim no:[protected] which is still not resolved even after submission of documents to the airtel store of paschim vihar jwalaheri market New Delhi110063.
On calling customer care response is that they have not received any documents for the said number regarding activating for the same. This is really disturbing. Am not able to have a connection since 23.08.16 despite of my regular followup.
Request you to activate the same at the earliest

Regards
Charan
[protected]

Dear sir,
My grand daughter have shifted to usa for good and the mobile number [protected] is no more in use for more than 2 months. i requested airtel to de-activate it and [protected]@in. airtel.com informed 0n 30/07/16 that within 2 hours
Our representative shall call you. (here it is worthwhile to inform that i had informed that the phone was carried by my grand daughter to usa and gave them my mobile no. [protected]) the mail came from 121 which doesn't want any response from customers. nobody had contacted till date. no idea how the problem is going to be resolved though i have paid bills up to july 2016.

I would like to bring to your kind attention that my Airtel landline is not working for the past two weeks and I have visited your customer care center multiple times. Being a Senior Citizen I have requested to get the issue resolved and there hasn't been any activity till date. Very annoyed and sad with the complaints are handled by executives in Sector - 20 ( Panchula) branch. Every time I go they set wrong expectations that we are sending some one and no one visits. I would like you to kindly take a note of how much I am dissatisfied with my experience and if this situation prevails then I will have to change my service provider. Hope my email shall get the ball rolling and you guys will try to resolve my issue on priority.

Dear sir

sir i will reust to say that my land/brodbend conection is not corect so i last 3-4 month to complaints costumer care but not responseble reply and not corect my bordbend and airtel exuctive come and demad 1000rs and 2000 and airgument so this type siting to i will tirde pls shol my problem
my land line nu=[protected]
conection is register my brother name balwant giri

kindaly i not able english no understand then call me [protected]

In last month i register complain two time and one time i directly contact your technician to solve my problem. His name is Jayesh bhai, First time he change video cable and before some day i face same issue so i register complain once again with ref Id: 54860116. Before two days he came and he want to change cable once again so today i change video cable but still problem is not solved. now what i have to do...? I give around 600 rs to solve my problem but still problem is not solved.

Recently i have taken Airtel broadband connection after that i received a call from airtel telecaller and she offered Rs 399 rental plans for MNP. I agreed and sales executive came and collected my proofs.
When my vodafone connection was disconnected, i insert airtel SIM but "No service"
When i contacted customer care, they said my SIM number & SIM number updated in airtel database were not matching. And they denied to register complaint because my number was not active. No response from Nodal officer because no complaint number.

It took more than 72 hours to deliver new SIM and activate it. I could not make any transactions & my business was lost totally.

After 2 weeks, on 6th September mid night onwards my outgoing calls were barred.
then i contact customer care, they said simply that my address verification is failed.
But no communication (SMS/email/call) from airtel that my address verification failed. If they would have informed earlier or if someone would have contacted it could have been solved easily.

Next morning (today 7th September) i went to nearest airtel showroom and submitted proof again. without contacting/verifying me they unbarred outgoing calls.

Below are my quries, need a valid and proper response. Don't send generic/default reply.

1. Airtel sales / agent updated incorrect SIM number in your database. why shoud i suffer because of your mistake. No apologies from airtel so far.
How airtel will bear my business loss due to delay in activation?

2. Without communication they barred outgoing calls. this is also a mistake from your end as no one contacted for it.

3. I am using airtel digital TV ([protected]-001) airtel broadband ([protected]) and airtel mobile ([protected]). is this the way airtel treat their customers?
asking multiple proofs for each service? no proper response from customer care & Nodal officer and no other way to contact anyone.

Gopalakrishnan
[protected]

Dear Sir,
I have a Karnataka's Airtel number, I requested for call details through Airtel my account. They send me only outgoing call details and data usages details, But I also want incoming Call details. Please briefly explain how can I get incoming call details as it is very important For me. Actually there were some number in incoming call log and I forget to save it in my mobile.
1 day I took out that SIM from my mobile for checking old one SIM is working or not and after that I saw all the call history got clear.
And after that I couldn't able to find some important number. Please help me to find my important number. I will provide all necessary Identity proof details which show this SIM belongs to me and I am the authorized person. As it is very important for me...Please help me

Dear Executive / Whomsoever is concerned,

This is with regard to a complaint I lodged with the customer care for Digital TV ID - [protected], registered mobile - [protected]. Complaint No - 548905

The complaint was that there was no signal being relayed to the Set Top Box. I was informed by the engineer that there is something wrong with the Dish Antenna.

The dish antenna is placed on the terrace above rain roofing and there is a slight wedge through it is accessible. The engineer attending to the problem was frank enough to say that he cannot do it, but he will send some one else to do the same.

My problem is with your customer care and complaint handling department who have no idea how to deal with the issues. I get a call from the CC to say that they are closing the issue as the Engineer cannot repair the dish since it is inaccessible. I asked him a simple question, " Yes the dish is inaccessible, yes it is risky, but if you cannot repair give me a what next solution. What am I supposed to do with a non functional dish antenna and Set Top Box? Should I continue paying the rent on that forever? Your executives have no answer to this and they are stuck on the reply that it cannot be repaired and it is risky."

Granted that it is risky but what is the solution? Your executives are imbecile and totally unprepared for resolving issues on the ground. What use are they except for answering calls and closing issues on the system. It is a really pathetic situation.
And on top of all this, some other technician expects me to provide him with a glider for repairing the dish. Am I repairman / technician tradesman to stock all the equipment? If I were I would have repaired it on my own.

With Regards

Bhargavi Ganti

Dear Team,

I am an airtel customer and I have been using this number[protected] for atleast 3 years and now for past 6 months I have shifted to Dubai but I have been getting messages to this number and it was active.

But now the number is not active and its shows no network and I have been trying to call your airtel office but not able to reach you. Now they are saying that the number is deactivated as I did not use for 90 days, but they should have called or messaged to my number telling the same I would have recharged my phone.

Kindly request you to please re activate my number as it is very important.

Please activate our SIM,
We purchased yesterday a duplicate sim [protected] at your customer center Tanuku West Godavari district. AP.
We lost our cell along with the sim bearing No [protected].
Today morning also we told to your center they told that insert the Sim in cell phone, then switch it of[censored]ntil we get activated.
the complaint it self is short,
how much lengthy we describe.
please do your job that all
the purchased sim is not activated till now, thats all
Srivani

7*24 hours but nobody attends the customer. Ur call is unimportanat to us. Call may be recorded. What the airtel authorities are doing. Let them call to 121 and taste the best service of airtel. I called today to shift my broadband connection from coimbatore to tirupathi. My call was not important. So i decided to avail some other connection at tpty.
I reqest airtel to disconnect me on 10/9/2016. I willget a better customer care at tpty.

Valsala kumaran p

Hi dear airtel team
I am not able to surfing a airtel 3g from previous 2 month. I have unlimited data plan (1gb 3g speed after that 2g) but previous 2 months i am not getting 3g. I called customer care also he said switch off your mobile and remove the sim card than after 1 min re insert the sim card. I done the all thing witch he said to me but still nothing happend. I am still getting 2 g network on my mobile phone i am using apple 4s. Please do the need full as soon as possible.

Thanks ®ards
Neeraj