Airtel Complaints & Reviews

Mr. Sravankumar Pendota
bharti airtel limited

Sir,

Thank you very much for CLEARLY expressing your INABILITY to give any solution of my problem, because for the last two months (from 6th June 2016) I have only received only ASSURANCE and TIMELINES. Thank you very much again for not SATISFYING your customer IN TWO MONTHS.

Now please let me clear some thing too. As I said earlier that the problem started late June 2016, I made my first complain on 6th July 2016. On 7th July when your service Engineer called me and visited my place I FEEL REALLY PROUD FOR BEING WITH A NETWORK WHO CARES FOR THEIR CUSTOMERS. I actually didn't expect that so early. That person stayed my place for more than three hours and checked every single corner of my office and home. Finally he told me that a REPEATER should be installed at my office to rectify the problem and also informed me that he is sending mail to the Repeater Installation Team for that.

That has became HISTORY now. My PROUD also deflated like a balloon. Because on 23/07/2016 I got a SMS stating that "the concern related to your mobile has been resolved to your satisfaction", I stunt. However Again I made a complain on 24/7/2016 (Ref. No[protected], on 4/8/2016 (Ref No[protected], on 5/8/2016 (Ref. No[protected] but got no response from INDIA's most TRANSPARENT NETWORK AIRTEL.
On 19/08/2016 I send a mail to appellate team and west bengal nodal officer stating the above problem. Again the Ref. No started[protected] on 19/08/2016).

I have got SEVERAL phone calls from appellate team stating me that they are REALLY UNDERSTANDING my problem and will give solution within 48 hours / 2 days / 3 days etc. etc.

Finally today (02/09/2016) on 5:59pm I finally came to know from you that you don't have any "IMMEDIATE" solution for me. Oh GOD it took almost TWO MONTHS to say these few words.

But what should I do now. SHOULD I PAY FOR THE "SERVICE" WHICH I AM NOT RECEIVING. I PAY FOR FOUR AIRTEL MOBILE CONNECTIONS : 1. [protected], 2. [protected], 3. [protected] AND 4. [protected]. All of these numbers are suffering. Or SHOULD I SAY LIKE YOU --
"I regret I am unable PAY you THE BILL FOR the above MOBILE NUMBERS. I am afraid, I am unable to commit a timeline for THAT presently."

PLEASE DO INFORM YOUR BILLING TEAM NOT NO CHARGE THOSE NUMBERS AND ASK FOR ANY PAYMENT UNTIL AND UNLESS "AIRTEL" PROVIDE ANY SOLUTION TO THEIR NETWORK ISSUE SO THAT THEY CAN MAKE CALLS FROM THEIR HOME AND OFFICE.

I assure you that everything will be NORMAL as soon as as you provide me the SOLUTION.

Thanking you,

Koushik Bhattacharjee

On Fri, Sep 2, 2016 at 5:59 PM, wrote:

Dear Kaushik Bhattacharya,

Greetings from Airtel!

This is in reference to your email informing us about network coverage issues for your Airtel mobile number [protected].

As a follow up to our call, would like to share that your concern has been shared with our team and the same would be considered for our future network deployment.

While I understand that this can be bothering, I am unable to confirm a timeline for resolution at B.M.S. Computer, 110 Chandni Chawa, Barabazar, Burdwan, 713104.

However, I regret I am unable to provide you with an immediate solution at the above location. I am afraid, I am unable to commit a timeline for resolution presently.

Thank you for your understanding.

Yours sincerely
Sravankumar Pendota
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 01/09/2016 04:56:07 PM Subject: Re: FWD: NOT GETTING SOLUTION AFTER SEVERAL COMPLAINTS Dear Kaushik Bhattacharya, Greetings from airtel! This is in reference to your email regarding Network issue for your Mobile number [protected]. As discussed over the phone on [protected], I would like to inform that, I have forwarded your concern regarding the Network issue to the respective department. Please be assured that, we will get back to you with an update within 48 hours. I seek your kind co-operation in this regards. For further queries, please do email. I will be delighted to assist you. Our effort has always been to provide enhanced customer experience. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vaishnavi bharti airtel limited

[protected]Original Message[protected]
From: [protected]@gmail.com
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 01/09/2016 02:21:30 PM
Subject: Re: FWD: NOT GETTING SOLUTION AFTER SEVERAL COMPLAINTS

STILL WAITING ...

On Wed, Aug 31, 2016 at 11:59 AM, wrote:

Dear Shailesh,

This is in reference to your email regarding network issue on your airtel number [protected].

Basis our discussion on [protected], this is to inform you that we are already working on your concern.

Further, our team will contact you within 24 working hours with an update on the same.

airtel regrets the inconvenience in this regard.

Customers touch points:

Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Gitanjali

bharti airtel limited

[protected]Replied Message[protected] From: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com To: HYPERLINK "mailto:[protected]@gmail.com"[protected]@gmail.com Sent: 29/08/2016 11:32:44 AM Subject: Re: FWD: NOT GETTING SOLUTION AFTER SEVERAL COMPLAINTS Dear Koushik Bhattacharjee, Greetings from airtel! This is in reference to your email regarding network issue for your number [protected]. As discussed over the phone [protected], I would like to inform you that, I have forwarded your concern to the respective team and we are following the same with high priority. Further, we will get back to you within 48 hours. Our effort has always been to provide enhanced customer experience. Customer touch points: Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website HYPERLINK "http://www.airtel.in"www.airtel.in for a range of products and services. Yours sincerely Hemalatha S bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:[protected]@gmail.com"[protected]@gmail.com

To: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ "mailto:appellate.[protected]@in.airtel.com"­appellate.[protected]@in.airtel....⇄ "mailto:[protected]@airtel.com"121­@airtel.com

Cc:

Sent: 29/08/2016 11:19:03 AM

Subject: Fwd: Not getting solution after several complaints

Sir,

Reference to the attached mail, I got a call on 19th Aug from Appellate Team asking the same, which I am telling from 6th July 2016, and taken another complaint (Ref. No. 70931419, dated 19/08/2016) giving an assurance that the problem will be solved within 3 days.

I am very sorry to say that from 6th July 2016 till today, India's M

I have made my online recharge. recharge was not done but in my account the amout has been deducted. so kindly transfer the money to my account.Rs.150 has been deducted from my account. Kindly inform customer care to call my no

Respected Sir,
Mera naam Dalwinder Singh hai. Main Punjab ke Malout city main rehta hu. Mere pass airtel ka No. [protected] hai.[protected] ko mere mobile pe ek message show hua jisme likha tha 47 pe 47 or 95 pe 95 ka full talk time. Maine 95 ka recharge karva liya lekin mere ko full talk time ki bajaye 380 MB 3G/4G net balance mila 11 days ke liye jabki mujhe full talk time ki jaroorat thi. Maine customer care main phone kiya to unki taraf se koi santoshjanak jawab nahi mila or jab maine kaha ki apne kisi senior se baat karva do to vah taal matol karne lage or meri baat nahi karvaai. Sir mere yahan airtel ke 5 sim hai or main ab sabko port karne ki soch raha hu kayoki airtel ki taraf se main satisfy nahi hu or pata nahi kitne logon ke sath esa hua hoga. Sir meri aapse vinti hai ki esa karne walon ke against action liya jaye. Main yeh shikayat hindi main likh raha hu taki sab isko padh sake or jaan sake.
Ek baar sir phir aapse prarthna hai ki esa karne walon ke against action liya jaye.
Prarthi,
Dalwinder Singh
[protected]

Hello Admin,

I live in Kanchan Ganga Society, Monda Mouza, higna road, nagpur, Pin code: 441110. where we need Airtel tower.
The tower can provide coverage to all Town near by and our society, industries in the area and a huge residential population is also very well in the Line of Sight.

For any further information please contact:

Dharmendra kuril :[protected], [protected]
Airtel 4G data sim:[protected]
Email ID: dan.[protected]@gmail.com

My Airtel fixed line no [protected] is disconnected due to payment issue, I made payment on 20th August 2016 through net banking.I called to customer care on 28th August they inform me that connection is active but after that I made payment again on 31st August 2016 .After payment I called to customer care 2 times but no solution from them.
I face many problem due to unavailability on broadband to finish office work.
I request to reverse my extra payment from Airtel.
Thanks
R.S.Rana
[protected]

Myself airtel customer [protected], tried out porting to another network by generating UPC code. this time i got call from the customer care informing they will give me offer A2A 10ps/min and other mob 30ps/min which made me refuse the offer from other network and to continue in airtel. but they cheated me without giving any offers making me loss a good amount through calls which were very high rates. as i kept on calling expecting the offer to be activated. once i contacted the customer care executive they told me that they are not providing any such offers, which made me ask them to connect the top management. they made me waiting for 15 minutes and told that all are busy and will get back to me in 2 hours. but still now they are yet to respond.
utterly this is a cheating character from the largest open network.and the largest customer cheating network

Dear Sirs, my cell no [protected] is my Airtel prepaid SIM which was active still last few days. I stay abroad. And re charge regularly for SMS. Without any intimation, it has been disconnected . As most of my connection and network is having this no, would request the Airtel not to disconnect and allot to some once else. I have tried re- charging from India, through some one, now I am getting SMS but calls are not coming .pl rectify the error

My Airtel no is [protected], We have misplaced our sim due to some reason, and want the same no duplicate sim pls tell us what the procedure is to be follow to the duplicate sim of our this same Number.

Please tell me on my mail address:- [protected]@cavmc.net

PLS ISSUE US AS SOON AS POSSIBLE TO YOU.

Warm Regards,

CA VIJAY KUMAR AGGARWAL

VIJAY MUKESH & COMPANY
11, HARGOVIND ENCLAVE
NEW DELHI-92

Dear sir

my air tel mobile number is [protected] airtel fraud with me. my house number 1521 sector 23b pin 160023 this area airtel 4g signle very weak i rechard with 1496rupees 4g pack but 4g signel very weak in my area airtel open network show tower needed in my area but airtel not helped me please help me and refund my 1496rupees 4g pack amount

I have requested for port my old vodafone no. [protected] t new airtel postpaid. I have received msg by airtel that my vodafone sim port in to airtel . My old vodafone services deactivate but new airtel sim is not working... it is in out of service... so my main useful no. Has been off since 2 days. Pls solve the pblm immediately.
Thanks

Karan singh jatav

Recently I bought a new airtel 4G sim in August. It has been more than 15 day but the simcard has not been activated.

I was informed from the sim provider that it will be activated soon. But even after frequent visits, it is not activated.

I had submitted all the relevant documents for the same.

Please act onto this.

Kapildev Nanakwani (M: [protected])

As a part of Corporate connection, we are using Airtel network and facing the Signal issue at most of Prime / Major locations across Pune. I am talking about the outdoor locations only and forget about the inside of Office & home network. due to this, Lot of call drops (personal & business calls) and signal strength shows full but if any of my colleague calls me it says that the number is not reachable even with full signal strength. After raising Multiple complaints with Airtel, inspite of responding or addressing my complaints or concerns they are straight away closing the complaints. As a mob, we thought to Port out of Airtel and we want Airtel to address this concern as no one should face the issue. Coming to billing part, they are looting the customers like any thing, bill amounts are generated wrongly and if we chack the bill thoroughly and call the customer care then the excess amount they have charged would be waved off. Kindly note that this is not individual problem, majority of Airtel customers across the pune are facing this issue and to be sorted out immediately.

Im using Airtel for the past 5 years and I now got a problem with the networ I send port request for change other network but am not getting any single sms from the network and i several time send port request for change network but they did not response me and not give port I'd my number is [protected]. Surly I want to change the provider Airtel.i need port I'd please make me to move.

I recharged my airtel mobile [protected] online for Rs 102/- on 31/07/16 for 3G/4G datapack of 250 MB. The recharge was done thru' netbanking. proofs are available.I got confirmation from Airtel immly. confirming the above credit. Evening when I started booking a cab in uber, nothing was comin, the datapack was not on. When I checked the balance it was showing 0 under internet. Again and again I checked up in the night on 1 st, only zero balance came. (surprisingly the Rs. 9 recharge for 1 day pack of 35 MB was working well earlier several days.)
Whether it is swallowed up wantonly or it is a technical glitch I don't know. Let them Rectify the mistake andcredit 256 MB for 28 days or credit my bank a/c .
Sundarambal Raju

Hi, Due Humar error i have recharged wrong number with the below details
=============
Airtel asking me to check with my bank, below is AIRTEL reply

Dear Hemant Tirpude,
This is in reference to your email regarding wrong number recharge done for [protected] instead of your airtel mobile number [protected].
At the outset, we regret the inconvenience you have experienced.
We would like to inform you that, as the recharge was done from other website, hence we are unable to process your request. Further we request you to contact the respective third party website for further support.
For further queries please do email.

Best Regards,
Ajith Kootelu
Service Specialist
airtel

====
Bank is asking to check with service provide
Mr. Mr. HEMANT DADARAO TIRPUDE

Your Complaint With Ticket No. OB[protected] has been attended to and closed after resolution as under.

It has been observed that transaction initiated with reference number IH92262026 has been processed successfully to the merchant. For more details we request you to kindly contact the merchant only.

We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.

We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.

Thanks and Regards,

=========
Ideally Airtel should be able to handle such cases or have some mechanism that this issue cannnot happen

I accept my mistake but we should have some correction mechasim

Thank
Hemant Tirpude

Dear sir
My airtel mob no is [protected].
I m receiving msg for outstanding bill amount 1000+ but i hav convertrd my plan postpaid to prepaid. I visited airtel gallery they was saying u didnt apply for prepaid plan. And i was using that no only for internet u can see that. Didnt use that number from last 2 months. I apply for prepaid due to internet was not working properly. Then told after 48 hours your no will converted from postpaid to prepaid. So please vaive my outstanding balance

I was select the option no 1 (see the attachment) but the airtel reply me to Rs77 ke recharge offer anusaar, 7200 Local Sec, aapke airtel a/c mein credit ki gayi hai. Second balance *123*157# par.

I was 4 to 5 time but they no accept my request to register my no in complaint.

So it's airtel system problem so I want my 77 Rs return as early as possible

I have been using Airtel WIFI and postpaid number - [protected] in corporate plan from Jan'16. I have lost the WIFI & number on 19-July-2016.and i have raised a compliant on Arumbakkam Airtel office on 30-July-2016 (token no : T054), stating that my old one was lost and please stop the billing and i will the pay the amount on pro data basis. As i have bought new Airtel wifi (token no : T011)and new postpaid number ([protected]) on the same showroom with advance rental plan by paying 4000. Later on i have received the bill for old number and asked to pay full amount which i told already raised the request to stop. but executive did not close it on same day. Now i am getting multiple calls from Airtel threatening to pay the amount 1087 (for old number). they are not understanding if i want to fool them i would have gone for other vendors when purchasing new wifi. but instead i went with airtel wifi.

Even now i am ready to pay the amount used from 12-July to 19-July on pro data basis.
Request some suggestion.

Hi There,

This is Tanneru Venkata Sai Rishi, I have applied for prepaid to postpaid connection from airtel in the same circle itself. it has been 40 days since i have submitted my application, my network from the prepaid sim has been removed and there is no network on my postpaid sim since then it has been a "Month" since I am experiencing "NO NETWORK" on my sim. please reach the concerned department and resolve the issue as soon as possible.

I am already vexed and cannot send any more emails, i have already contacted your customer care centre several times in this month and there is literally no response from your end. I have also sent several mails regarding the same. no one is even bothered about the issue and its not been escalated. please look into this and resolve the issue as soon as possible. as it has already been 40 days I am experiencing this trouble and still no network on my SIM. I don't know why does it take so long and you people don't even care although all the documents are clear and all the formalities have been completed successfully.

Details :

My Mobile No.[protected]
SIM No.[protected] U
Alternate Mobile No.[protected]

We have corporate connections with airtel. Our billing cycle is 25th of every month. I am requesting an e-bill for the month of July-August since 26th August for which i received a reply as, it takes 48 hours to generate an e-bill. Its 1 week now i am repetitively requesting for the same but there is no response from airtel team. Our relationship number is [protected]. In reply i received a bill of last month, bill for one single number and a wrong bill of another organization. Is this the service quality of airtel.