Airtel Complaints & Reviews

Hi team,

My mother had an old airtel number of haryana [protected]. The number was expired last year. I was trying to recharge my mother's prepaid number[protected], however mistakenly i did it for old number. The amount is 350rs. And it was done by credit card. I called customer care but did not get any help. Trying to call that number but no one picking up the call. Could you please revert the payment to my correct number? Here are the details.

Recharge done mistakenly on:[protected]
Recharge should have been done on:
[protected]
Credit card transaction:[protected]
Bank : hdfc credit card
Transaction time : 9 august 2016 9:06pm
Name of card holder: munish dhiman
Paytm order number:[protected]


Please call me on [protected],[protected] for any concern.


Regards,
Munish dhiman

Airtel sold 4g internet services to me on 29jul on portable router. After three complaint calls and repeated follow-ups - they advised me that 4g internet service is not available in my area. My complaints are:
(A) why are they selling these services in front of my house - if it is not available.
(B) i bought the portable router from airtel. The airtel employees guided me to by the portable router and the prepaid connection. Why are they not aware about it?
(C) why did it take three complaints and repeated follow-ups to advise me that the service is not available in my area?

Very disappointing.

I made an online request for a new sim card with request id [protected] on 6.08.2016 and received call from their service representative in few minutes. He inquired about many thing and then promised to deliver me new sim card by 07.08.2016. But the sim is not yet being delivered to me yet. I have not even received any phone call from them since then. It reflects a very unprofessional behavior on the part of airtel as they didn't kept their promise and shows how consumer averse is their customer care dept.

I want corporate plan change rs. 399 pack 16

Dear sir,
My name is mohammed abdul razzaq, my airtel prepaid mobile number -[protected]. I am kindly requesting you for out going and incoming call history from febrary to julny. I am ready to pay applicable charges. Please can you send through by my e-mail id [protected]@yahoo.Com.
If there is any procedure to get call history, please let me know how can i get call records.
Thank you

I am using airtel postpaid last 4 to 5 years, i have my business, for business purpose i activated 13 numbers from airtel as a corporate plan having account number: [protected]. Mr. Javed [protected] sales executive came to me before 4 months & gave me plan 450 min free, 240 mb data free & cug (Group calling free) he gave 2 separate accounts for aurangabad & pune, aurangabad having 9 numbers & pune 4 numbers & all 13 numbers he gave group calling unlimited free, but plan was not activated as per his commitment aurangabad & pune calling were charged, when i called him he told he will change plan, but after 3 months also plan not changed and i called his senior mr. Sairab sayyed - [protected] (Owner at airtel shop) armex sales near juna bazar aurangabad - 431001, maharashtra,
He also committed me he will waver amount and plan will change as per committed, but after called them more than 200 times they did not done anything most of the times they not receive call, last 2 months airtel is not sending any invoice they directly call for payments, i sent email on enterprise. [protected]@in. Airtel.Com, [protected]@in. Airtel.Com, [protected]@in. Airtel.Com more than 10 times for same but no response from airtel also, i made the payment 2 to 3 times, one time our outgoing were stopped due to nonpayment, he mr. Sayyad told me not to make payment till waver but that time also he did not done anything & out outgoing were stooped, now i am calling him for same but he is telling me he can not do anything & can not activate such plan, i request you all do not believe any airtel sales person they make false commitments. Now we are porting from airtel soon.. Airtel & there shops make you irritate & waste of time.

[protected] – [protected]

Hi i has pay the amount of 600.00 via hdfc netbanking by using your airtel app, after long time it has cancelled and from my bank 600.00 rs has deducted. I need my amount back i had everthing screenshots.
Transaction id in airtel:[protected]
Hdfc ref num:[protected]

I have been telling airtel to disconnect my broadband service repeatedly for quite sometime but they have apparently not done. Please disconnect my broadband service by today/tomorrow. 9 days befor i registered complaint also stil not got any response my reference number 71023278 plz take this into action also there has been billing problem they have added june half amount bill to july so on this case i did not pay the bill and till get this problem solved i don't pay any bills anymore because your very bad response to requested complaint i have decided to shut it down plz disconnect as soon as possible i should get response from your office

Hi airtel team,

Today we got an bill stating that we have consumed 1.12 gb and our bill is 6800 : (

We are swearing that we didn't used the data post 25th july when we got an sms that our bill reached 2600. once we saw the sms we switched off the data in the mobile.

Immediately after 1 day we got an sms that our bill reached 3600???. post two days we are getting a sms that our bill reached to 5600 and outgoing barred.

Whats happening guys? check your billing system and also check whether somebody has hacked our number and misusing.

Using this number for the past 4 years and never our bill reached 1k. and another question is our credit limit is 3600 then how come you guys allowed to reach 6800...

I have ported two mobile no. [protected] from vodaphone mumbai to airtel bangalore and [protected] from airtel mumbai to airtel bangalore more than a week ago. I have been given both the sims from authorised agent at hennur but none of them has been activated even after more than one week time. Kindly check as to why sims are not getting activated.

Airtel mobile ref no.[protected].5.16 and many various complain since last 17 month but there is response on network -signal getting call drop, i was getting good network before 17 months area is fort, my nos is [protected] .
Mahendra shah, .

Yet, the trouble in connectivity and data service very poor (no service at my home).
No response received so far.

Hi,

I have a land at prime location of mandhana (kalyanpur), patrsa village (kanpur-208022) where i need airtel to install tower.
The tower can provide coverage to all the industries in the area and a huge residential population is also very well in the line of sight.

For all informations please contact:

Name : amit tiwari
Contact : [protected]

I have recharged my airtel tv rs 156/-with citrusairtel sit and amount deducted my bank account but my airtel TV is not yet recharged, find the below detail and resolve the issue ASAP


customer ID [protected]
Mail ID : [protected]@gmail.com
MB:[protected]

Narration:
[protected]CITRUSAIRTEL, reference no[protected]

Regards
G.Ganesh

My no [protected] was disconnected for incoming & out going with out any intimation when i called the customer care they told me it is because of my document problem, with out veryfing with me the details as it was just a old sim card replacement 10 days back, and i had submitted all the document at airtel borivali galary & my sim was working after that & suddenly they blocked my sim saying problem with documents only after when i called them, how can they stop my incoming calls also for no fault of mine, they should pay penalties for loss of business to me.

Hello sir/mam. My number is [protected]. When i have change my billing circle form 21 to 2, then i am facing data pack not received 2 aug to till date. I have already told with airtel my last complain id is 70665194. They told me the data has already been refreshed on[protected] and you have consumed your free data on[protected]. This is fraud both date are same how can i have use my date i m facing this problem last 6 days.

Dear sir/madam

I hold an airtel sim card of mpcg region since last 3-4 years, my number is [protected]. Relationship no. [protected], bill n0.[protected] using postpaid plan of rs 199 cug.

I did not get a confirmation call, while changing my postpaid plan from rs 199 to rs 249, besides this i also have charged for calling in cug numbers. Wchich was free in previous plan.

My problem is, i did not get a confirmation call, while changing my plan, second thing, my plan is activated beetween the month from 15/07/2016 and for that had been monthly charged summation for these two plans ie, rs 199 + 249 = 405 /-. And charged for calling between cug no.

Please resolve the above issue. And please again activate my previous plan. And all the facilities on my no.
Regards

I have already submitted the documents for conversion of my airtel number [protected] to prepaid on 2-8-2016 and on 9-8-2016 it got disconnected from postpaid but not activated in prepaid when i call to the store number [protected] they just tell that we will put a mail and we will tell you. Already one week before i gave the documents and paid the bill. I request you to kindly look into the matter and resolve the issue asap

Mobile [protected]
Relationship number [protected]
E mail id [protected]@india.Com
Alternate number [protected]

Airtel — still sim not activate when post to pre request given

6 reviews
Rr rroushansri on aug 2, 2016 mark as resolved

I had given request to airtel kalkaji new delhi outlet on 22 june 2016 for post to pre. Ms suman was the advisor, she had given me one pre paid sim (8991101sos06944s961u) that was corrupted that she told when i visited after one week. She replaced my sim[protected]u) but that sim does not have network.
Today i again visit the same outlet one these told me my no is active so again he replaced my sim[protected]u) and told wait for 5hrs but still my no is not activate.
Everyone given wrong commitment. I want my no should start otherwise i will take some serious action.


Complaint status
[aug 02, 2016] airtel customer support has been notified about the posted complaint.

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Complaint comments 5 comments updated: aug 6, 2016 share0tweet0share0
Comments
Airtel customer careverified user on aug 3, 2016 verified support

Dear customer,

This is with reference to your post, dated 2 august 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel. [protected]@airtel.Com

Regards,

Akanksha singh
Airtel presence (Airtel customer, service team)
Bharti airtel ltd
Airtel. [protected]@airtel.Com

Connect with us 24x7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Airtel customer careverified user on aug 5, 2016 verified support

Dear customer,

This is with reference to your post, dated 2 august 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel. [protected]@airtel.Com

Regards
Akanksha singh
Airtel presence (Airtel customer service team)
Bharti airtel ltd.
Airtel. [protected]@airtel.Com

Connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Complainant's reply, 1 minutes ago
Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Complainant's reply, 0 minutes ago
For this i have separate mail to your given mail id from my personal mail id i. E [protected]@gmail.Com
Plz check...

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Rr rroushansri on aug 5, 2016

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Reply
Rr rroushansri on aug 5, 2016

For this i have separate mail to your given mail id from my personal mail id i. E [protected]@gmail.Com
Plz check...

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Reply
Rr rroushansri on aug 6, 2016

Akanksha,

What happened!!!
Is this your way to resolve my request? I have mail you separately as well as by this comment but no response from your side.
So that i am very frustrated with airtel service.

Last request from my side please start my no.

Regards
Rakesh roushan srivastava
[protected]

I was recently visited by a salesman of airtel in my office. He offered me a plan which was suitable for me. The same day i was going to buy a vodafone sim as i needed a number urgently. So i bought the plan that he offered me on the condition that it would be activated within 48hrs. The salesman promised me that if i buy it at that point of time it will be activated the very next day. Now it has been 5 days and i have received a message from airtel saying that my document verification has been invalidated. The salesman just to increase his sales had fraudulently made this transaction and its been 2 days that i have been continuously calling him and he is not picking up. I have also left him messages but there is no reply. He has already take money from me also. Other than this, he has not taken any of my signature on any form, he has not even taken any details like my billing email-id, etc and also had offered me this plan fraudulently by telling me to say that i work for a company which i have never even heard of for verification process.

I had also verified his id to make sure that he works for airtel.

This whole thing looks like a fraudulent transaction to me and i would request airtel to file a complaint against the person and take some action on this issue.

Details:
Name: saurabh pathak
Company: airtel dst postpaid
Region: indore
Email: [protected]@gmail.Com
Ph no: [protected], [protected]

I have also made a complain on airtel customer care but there has not been any update on it still.

Regards
Shreyans jain