Airtel Complaints & Reviews

Aug 17, 2016

Updated by Chandreshs74 you called the right number however i was in meeting & could not pickup, did called you, however you seem to be busy & didn't receive call back.

Aug 19, 2016

Updated by Chandreshs74 Everyday & every time, a new person comes in, lack of responsibility, do you have one?
This has been pending & no resolution since 10th of August, almost 10 days now.
I have only requested to provide what is in my plan, is this a challenge? Then you should not have started with the plan?

Aug 19, 2016

Updated by Chandreshs74 Check your records, i have visited Andheri Branch on 10th of August & they could not resolve, they could only correct my e-mail id, i have now marked e-mails to the id mentioned above provided by you, forwarded old e-mails to this id as well.

Aug 19, 2016

Updated by Chandreshs74 Are there really any timeline to solve the customer complaint?, if you need all the e-mails i have bunch of them, let me know, will forward all the e-mails, how your team responds.

Aug 19, 2016

Updated by Chandreshs74 i hope you have gone through the first response, will mark all the e-mail reference to you, for your understanding as how Airtel approaches customer & how it resolves issues

Aug 22, 2016

Updated by Chandreshs74 Resolution is not provided, asked to escalate the matter, seems you guys do not respond properly. No improvement in the services you provide. It was already told to you that my monthly billing plan starts on 20th & you call up today asking if everything works ok, this is really not acceptable, i have shared this on e-mail with you, also i will again come back to you as soon as this month 300MB get completed. Are you guys really have any ownership, i see a total lake of ownership in Airtel? Do you have one?

Aug 22, 2016

Updated by Chandreshs74 So for 3 days on this forum, no result, as seen on e-mail since 10th of this month almost 11 days no result, so do you say you have ownership for solving the problems?

Aug 31, 2016

Updated by Chandreshs74 Akansha,

This is not yet resolved, any timeline to resolve the issue, i have consumed my 300MB early to test, & it seems there is no 2G surfing available, please advise.

Sep 06, 2016

Updated by Chandreshs74 Good To note that the Airtel is not able to fulfill his own plans which he promises to the customers.

Aug 17, 2016

Updated by ManasaReddy I raised a request with the customer service executive to deactivate my SIM somewhere 5th-or 6th,
they said the billing date is 10th and it would be deactivated on that day, after which I didn't get any
bill generated message or mail which made me assume that the number is deactivated. After about 4-5 months
of time they keep calling me to pay all the piled up bill, which I don't understand why am I supposed to pay.
Each time I get a call, I ask them to track my request, they would
promise to get back and never would. Now very recently I get a call saying a notice would be sent.
Its the inefficient customer service by airtel that led to all these.
If I were Informed about not deactivating it earlier, I would have taken appropriate step and made it deactivated.

Aug 23, 2016

Updated by ManasaReddy Its been long that I raised a complaint and I don't see anyone responding to it. Meanwhile in past 3 days I got 2 calls from AIRTEL asking me to port my existing number to AIRTEL, when I told them the Complaint ID and about the worst Airtel customer service I have ever seen till date, and also asked them to raise a complaint they would either say yes we will do or cut the call abruptly. You disturb us with your nonsense calls, and when we ask you to solve anything you don't even bother and cut the call, what worst service is this. I need a solution to this ASAP.

Aug 17, 2016

Updated by icmam Sir,
Sure. I would like to share with you phone no. [protected] from which the call received on my registered mobile. But what is the reason for not attending the phone even a SMS was sent to call me back or often engaged whenever I tried to contact. I am writing to you to help further, all my efforts may go waste when I see the number of complaints and 14% is the rating of the customer satisfaction.

regards
Mohan

Aug 19, 2016

Updated by icmam In continuation I follow up with Airtel 121 and register the status of work/service. There was no call back from Airtel on 18th August 2016. But on 19/8/2016, there was a call from a Airtel person through Ph. no. 42184311 stating that broad band service is ready in my new address line but voice line is not working and they are checking today. I once again make this complaint and say that what is the causative factor for not make the through line ? and how long these fellows meddle with the poor infrastructure or unqualified technician?

I hope that the service will be rendered by 20th August 2016 ? if so I would be very much thankful and support you guys working very hard for the telecommunication service in India under the banner of 3G and 4G etc. Further, no charges would be levied for all these days (about 20 days) for my existing connection under tel no.42158963 for the August month bill.

regards
Mohan

Aug 22, 2016

Updated by icmam Sir,
I received a reply on 20th August 2016 through an enquiry (over phone) stating that at present the service could not be rendered and shifting would not be undertaken at present. hence I have been forced to disconnect the shifting process and termination of the facility for which it has been noted that some minimum charges could be waived and the remaining plan charges should be paid by me. What sort of facility provided for which I am charged? Without checking the feasibility (initially), the firm has replied that they would resolve the request for shifting by 5 days (based on the request for shifting issued on 30th July 2016).

Followed by under A/c. no.[protected] they have intimated for a new plan (Airtel-UL Rapid Advantage 1099 75 GB (4 Mbps) COMBO plan. Further enquiry, the firm replied that the request for shifting is under process and will be completed in 5 days. Further the firm subsequently informed that the issue (shifting work) will be resolved by 6th August 2016 (as per SMS received on 5th August 2016 at 11.11.10 am) on my registered mobile. But all my efforts were not effective and even after 15 days the firm did not act on that and at present it is not feasible to provide the broad band connection to my new address at present circumstances (but the bill for July 2016 is already generated in my new address). Ultimately the customer is the loser for not getting the services and bound to pay the plan charges even the service is disconnected on 31st July 2016 in my old address.

It is requested that when the fixed line is off and not connected into the new line and I understand that I need not to pay the plan charges until the service is resumed in my new address. Where is scope for waived the charges come into effect as informed by me. Any how I shall be sending a request to Airtel to withdraw my shifting request and cancel the service immediately without any charges for the month of August 2016.
Thank you for their co-operation and some lessons I have learned from them.

regards
Mohan

Aug 17, 2016

Updated by Ashokkumar2222 Mujhe jawab chahiye jaldi

Aug 17, 2016

Updated by Ashokkumar2222 Kuch samjh me aara h ya nahi

Aug 17, 2016

Updated by Ashokkumar2222 Ye probalm pisle 1 sal se ho rahi h airtel hamari sarvice act nahi kr rahe h hamara 1000 rupye faltu m 3g recharge m gya wo bhi hame wapas chahiye bahut tang kiya mujhe airtel ne aaj chalu hoga kal hoga parso hoga presan kr rakha h airtel ne airel to hame 1 number ka nikma samjhe lagi wo soch rahi h ki hamare pass koi kaam h hee nahi ki ham hamrsh airtel geleri me chakkar kate pr hamarw pass or bhi kam h ham hamesh airtel me chakkar nahi kat sakte to plz 3 act karao babut jaldi

Aug 17, 2016

Updated by xyris1962 My mobile number is [protected]