Airtel Complaints & Reviews

Hi,

Applied for two connections: 20th June 2016
(One new postpaid and one prepaid to postpaid.)
Submitted documents: 21st June 2016
None activated yet.

1. I have applied for new connection by filling in Online promotional

mailer and received a sim card for 997114****. But on 30th June, when I tried

to activate the sim calling @59059, the sim has no network. After

calling at 121 and talking to your executive, got to know I have

received the wrong sim.


2. I have applied for changing my sim from Prepaid to Post paid. But my connection has not yet activated. (9971146***).

3. For both the connections address was same, all docs were same. Connection applied together, received call for both connections together.
4. Now one connection is activated but I don’t have the correct sim.
5. I have no update for Pre to Post connection. On checking status by sending
6. Submitted documents: Proof submitted: 2 copies of Voter id card, 2 copies of Rent

agreement, 2 photos.
7. I have made 5 to 6 calls on Airtel call centre in past days but nothing is happening.
8. Got a complaint number: 7000631, but nothing happened.
9. dropped email [protected]@in.airtel.com. Received a reply after 19hrs that we will let u know the status o[censored]r query in 72hrs.
I am +3yrs old pre-paid customer of Airtel and this is what I got in return. Hats Off.

I just had very bad experience on 121198 — follo celebrities service was activated on my account and money was deducted. customer care guy was like sir u subscribed and clicked on link :|
So clicking link without selecting service, without user authentication, without user approval some airtel service can get activated, so a mis-tap on mobile can deduct rs 60??? clear sign of immature user service or deliberate scam feature in software. when i asked the customer care guy to give me details like url, service etc that was clicked he told we can not give and your money ll never be refunded... like we deduct money and you can not do anything so go to hell... and after long talk the guy told i[censored] don't want to continue with airtel just don't.... wow... so much confidence in your customer care guy to say like this... i have had this same issue in past where money was refunded and that service was asked to provide user approval before continuing. the user experience with customer care was worse of all and the kind of response that floor manager gave it was like he owns airtel and they can deduct money like this anytime via url even if it is by not deliberate on any popup... i asked him to atleast look into the issue n check how it was all triggered but the manager (ramesh) told to stop using airtel — by open network we did not ask you to scam so openly :|

As per trai you can not make user subscribe service without his approva, written consent, sma etc.


Other reports of similar scam:
Http://www.consumercomplaints.in/airtel-prepaid-mobile-unauthorised-activation-o...⇄

Http://dthforum.com/threads/balance-deduction-in-airtel-for-value-added-services...⇄

Hi Team,

I recently did MNP from Vodafone to Airtel. It was not successful, it took around 10 days. Later after a week, my connection got disconnected due to documentation problem. I've submitted my documents thrice (2 with Airtel Relationship Centre, KH Road, Bangalore and 1 in the Airtel head office, Bannerghatta Road, Bangalore).

From almost a week my number is disconnected (ONLY OUTGOING, NO INCOMING). Everytime, I call your helpdesk, they just say "there is documentation problem, please submit the documents" but I've submitted it thrice.

I had to receive calls related to job and other emergency calls but I'm not able to because of this. Please provide a proper solution. From almost a month, you've put me in a lot trouble. Please try to give a solution at the earliest.

I've submitted my Aadhar card has proof.

Regards,
Mani

Dear Sir,
I have lost my Samsung Mobile with sim Card Number +91 [protected] in Rajasthan.
Kindly block the sim card to avoid the misuse.

Regards,
Ramesh Chandra Swain

My internet is out of service since 3 days. i complaint about it at customer care. since then, i have called customer care 6 times, but no one have even called me up ( forget about visiting). customer care people are just giving assurance but no action is being taken.the local line men and engineers are highly irresponsible.they want us to make direct contact with them for money or whatsoever.

Hi,

Last year I had bought a TV from Flipkart. With the TV i got a deal to buy Airtel HD Set-top box for Rs.699 instead of regular[protected] price range. I took the offer and asked the Airtel to install my set-top box. So came the install date. When technician arrived at my place, he said sir you will not get coverage on your floor(5th floor) so you'll have to get it installed on terrace of your building which was 15 floors(20th floor) above my flat. It sounded fishy to me as that guy just by standing on the floor judged there wont be any signal here(Note: All DTH companies have equipment to check the signal strength which this installer was not ready to take a reading from).

Since i had no other option, i asked him to install dish on terrace. With new connection you just get 10meters of cable free, for rest of extra cable you have to pay Rs.10/m. In my case this extra cable turned out to be 75 meters so i paid extra Rs. 750 atop of Rs.699 for discounted set-top box cost. In total I paid Rs. 1449. To this point everything went smooth.

Now come my new neighbors, same floor of-course. Now they get a Airtel HD box installed but right next to their flat on the same floor (5th floor). Apparently they had coverage on the same floor where my box would not receive.

So I called the company to complain about this issue. After chasing them for 2-3days I got a call from[protected]. To my surprise gentleman on the line said sir we have investigated your case and it seems there was no coverage on the floor when you got your set-top box installed, but when your neighbors got their installed we had enhanced the coverage in your area. Apparently the gentleman forgot these set-top boxes are satellite tvs, they receive signals directly from satellites not from cell phone towers.

I cant laugh enough about the dumbness of airtel experts. If their experts are this dumb i could agree the installers would be even dumber after all they are unskilled labors. I am now waiting for Dish TV portability to come so that i discontinue paying a money making fraud company and switch to some good provider like Tata Sky.

Anyways If you are getting a bundled offer for set-top box and be prepared to hear that there is no coverage nearby your home and you'll have to pay extra to install the dish in some weird location to get the coverage.

I am not gonna use any airtel product ever. A thankless company who doesnt care about their customer complaints and is busy making money out of customers who do not do their homework.

If just in case someone from Airtel wants to know my customer id then its:
[protected]

*Speed - 08 Mbps

*Rental - Rs. 999/-

*Data Limit - 60 GB

If i send a text message it shows "not delivered" in a green bubble as i am using iphone 5s. I already contacted airtel customer support several times and still the issue goes on. I changed my sim card to another phone as if there any problem with my iphone but its not.
With no response from your side i contacted apple support. They said, in "settings - messages - send and receive" both my phone number and email should be shown but the phone number is missing from my phone. So they told me to contact the network operator and i did, this part should be done by the network operator and i hopes to be.

I applied for porting my number from andhra pradesh to tamilnadu. Per Airtel's advice, this should normally take 10 days. But this has not happened even after a month for me. On contacting both the customer care office and the local airtel store, where I requested porting, in both places, they mutually ask me to contact the other - customer care asks me to contact local airtel store and the local airtel store asks me to contact customer care without any resolution.

A consumer care person 'kanhiya' called me on 30 june 2016 and told me that a offer is availabe on my account that 'miniplex' channel is available for 2 months for free,
i asked him twice that whether i will be charged anything but he assured me that iwill not be charged and i should subscribe the channel, as i subscribed the channel and 90 rs deducted from my account immidiately.
Then i called the customer care center and their executive told me that my channel will be deactivatd and my money will be refunded in 48 hrs.
everytime i call them they tell me the same thing. today 48 hrs are passed but i have not refunded niether the channel has been deactivated.

The staff of Airtel are very very unprofessional
The staff does not know to handle customers who are dissatisfied with the poor service
Frustrated customers are being shown indifference instead of being apologetic, also threatened to disconnect, poor service at its worst,
Someone called Mamta being responsible for this behavior,
Customers have to maintain serenity even after 10 days of no response to complaints, either way the customers are at the receiving end,

Hello,
I have a Airtel 4G home WiFi connection. I have 10GB of monthly data limit.
Number: [protected]

Incident -1:
Data got exhausted in 2 days with much usage. when I enquired at the customer support, they told me that 8GB of data has been used from mid night 1:00 AM to 3:00 AM when none of my family members were awake. I checked all my devices in case there was any auto-update. To my surprise none of my devices auto updates even if it is so 8GB in 1-1.5 hours not likely.

Incident-2:
I bought smartbytes worth Rs. 600/- (5GB data). Same thing repeated after 2 days. 4GB data exhausted in few hours.

I requested Airtel to provide my any proofs of download, MAC address etc. but cold response from them.


Incident-3
Now I changes WiFi password and device password. As an additional security I also added MAC address filter with only my home devices added.

I added 1GB data worth Rs. 200/-. this time I tracked data usage religiously. But as soon as I switched on this morning within few mins of reading news on websites 500MB vanished.

It looks like a serious problem with airtel in data usage and protection. Response from Airtel call center is cold, they just copy paste standard responses without understanding the problem.

Any suggestions to address this problem?

Dear sir/mam,


Myself pradeep kumar and my fixedline no is [protected] the issue is that recently airtel retention team has given me a new plan of 999 with 8 gb data 25 gb addition from ur retention team but today is the 5th day of my plan but my additional data is not updated in my account. I had complaint many times in your customer care but airtel executive said every time u wait only 24 hours but they not taking any action abt today is the 5 th day of my new plan i really fed up your airtel services please tell me the truth what can i do in this case. I[censored] can resolve my problem then tell me otherwise u tell what can i do..


Thanks and regards

[protected]
[protected]

Hello sir,
my airtel no-[protected].
i recharged on 23/6/16 of 196/- special offer or benefit of 1.2GB 3G data balance.
but i have received only 600MB Data.
i complain on 198 and nodal office also he say data balance is already credited on your account but i have not received more then 600MB.
please help
find the massage if recharge

[10:51, 24/6/2016] +[protected]: Recharge done on[protected]
08:32PM, MRP:Rs196.00, PF:Rs169.43, STax:Rs25.57, Talktime:RS0.00, Bal:Rs16.41
TransID[protected].Unlimited net 1 Hr Dial *567*100#

[10:51, 24/6/2016] +[protected]: Benefit:-600 MB 3G Data for 21 days

My airtel postpaid connections numbers are:-
1.[protected],
2.[protected],
3.[protected],
4.[protected].
I have been regularly making complaints regarding my all these numbers at airtel customer care 121 and 198, i had even had complaint it to the nodal officers several times, i had complaint also to the appellate authority.

I am paying my bills on time inspite of not received bills from the company, my complaint is regarding simple thing that my bills are not receiving at my residential address on time and i want my paper bill to deliver always to my address because the plan which i am using is very low and the bills are overcharged by the company its a shame for airtel company and its employees who are not listening properly and involved in cheating its customers .
I had ask the courier service for the bills even they don't give satisfactory reply :"pigeon service and dtdc courier"

"is airtel company converted into big fraud company at all levels"
no one is responding to the complaints .
Now if you can reply as soon as possible and check for the complaints i had made at all levels then you come to know what problem is being the customer of airtel i am facing.

I recieved a message claiming that I recieved 2 gb 2g data but when I used Internet I lost 10 rs. Refund that money and please do not send fake messages it causes loss of money and you guys do not even refund money similar way I lost 100 rs earlier also but this time seriously refund my money as well as provide the data as claimed
Otherwise have to take serious legal action

Fashion bunny activated in my mobile with airtel network without my concern & every day ₹35 is being deducted. I am not able to stop it even after sending Stop messages. I have lost more than ₹140 from my balance. I have sent stop messages twice to the airtel customer care but every time the service is stopped, it gets automatically renewed by deducting 35 from my main balance, mobile no [protected].

Airtel activated this nonsense service called "follow celebrities" on my phone for Rs 90 / month on my phone number from nowhere. When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing.
Bull they say, no refund provided

I am really disappointed today from your services i am using airtel numbers for over 6-7 years, and this was really annoying to me.
I am emailing for my number [protected], i converted this number to prepaid on month april. before this i am using this number as a postpaid of 1599 cug plan,
Since i requested my number to be changed to prepaid i billed all requested amount that was used and after 2.5 month airtel was asking me to pay unbilled amount of rs 3000+
Reason they are saying i used internet services. i used services before paying the bill and that time plan was working few hours after that i am not able to use my plan sim card was not working. next day my number was registered to prepaid. this was really annoying to me.
When i asked customer care who called me about this. she said you used and you have to pay. they don't even talk properly some times.

This was 2nd time that this type of incident happening to me, last time i hadn't argued with them and i payed the bill of around 1500. don't know for what they have charged me for but this time it was not annoying.

I am using 3 numbers of airtel and i guess i have to stop using them. i m going to port my numbers soon. thanks for your support and services really enjoyed your services.

Hi Airtel, I am Sathish Kumar S, Secretary Vaishnavi Perfect towers, lake view colony, Pragathi nagar, We have 44 flats in our association with Airtel Connections more than 50. We have a terrible signal problem in our area. Please provide Signal booster or network repeater in our premises as soon as possible. else I am warning you we are going to disconnect our Airtel connections permanently. In couple of days I will provide the list of people, their Airtel mobile numbers and their signature for our decision. I am strictly warning Airtel to provide the Signal booster or network repeater as we requested as soon as possible. For your Damn notice we will incur or bear the charges for the equipment. Airtel please treat this as highest escalation or we will go till the end. Call[protected]. do not treat this email lethargically. Customer satisfaction is your prime responsibility - Having a 4g technology and giving a poor service with not even a mobile signal is a shame. As you are aware there is no proper signal in my home, please call[protected] directly.