Airtel Complaints & Reviews

This is my 2nd complain against airtel in just 1 month. Service provider who claim to be transparent and customer focused.
I am dealing with this case since jan 30th 2016 where in i have asked for broadband connection and made a cash payment and provided the documents. After following up for several months i have raised a fresh request for the same and this time i made a payment through cheque.
I was following up with them for both the request. Finally i got a call from mr dhiraj that my previous cash payment will get adjusted toward my new connection request so i can cancel my cheque. I also got a confirmation email from airtel that they have received my payment and i got my connection.
But again they have added 1000 as installation charges in my bill. So i am back to the square one. Again i have started email chain explaining the same issue again attached all the documents but same response that they get back to me in 4 days or 5 days etc etc. It has been 10 days already.

Mr dhiraj is just vanished. Not picking up calls and not responding to emails at all. These so called customer service specialist are actually there to increase our pain nothing else. When you need them they are never available.

I strongly recommend that go for some other service provider but not airtel. Pathetic customer service.

Issue is pending from your end since dec 2015. You charged incorrectly and airtel billing system is faulty and always billed customer while it is not in use. I raised complain and keep sending reminder but your team closed most of the sr without customer approval.

If you do not have any solution then please let me know the process of refund.

Follo all week service has been [protected]@rs35.0 for 7days. Txn id n[protected] 28jun16 04:31. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Follo all week service has been deactivated on your airtel mobile. Thanks for using the service. For more services, call 56789 or click http://56789. Airtel.In
Sir/madam
Who asked to activate to deduct rs.35/-follo all week service and has been deactivated immediately on myairtel mobile number [protected] without crediting the deducted amount.
. Kindly refund my deducted amount immediately and stop flash messsages
Sir/madam

Hi, this is vishal. I have taken one airtel postpaid mobile connection on 23rd june 2016. The number allotted for me is [protected]. I bought this from sai enterprises airtel store, near chattarpur temple, new delhi. The executive told me that the sim will be activated within 24 hours at any cost. Now today is tuesday 28th june 2016. As of now the sim is not activated. I have visited airtel store more then twice and contacted the 198 customer care more than 5 times. The reply i received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in airtel for address verification for a single postpaid connection. I thought of taking another postpaid connection from airtel for my mom. Now i dropped that idea. There is no meaningful reply from the airtel store and customer care also. All fake commitments that customer care is working for 24 x 7. I have not received a reply as of now. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification is not from our side they always said that ask this question from your airtel store

I am not getting sufficient network signals to make calls. People are unable to reach me as most of the time my mobile remain out of network.

my Number : [protected] (Antim Parmar)

Kindly look into it as soon as possible.
Below is my full address :
C4/2, 2nd Floor, Acharya Niketan, Gali No2.
Mayur Vihar-1
New Delhi- 110091
Regards,
Antim Parmar
[protected]

Request is to install network tower in my village. Cause there are so many customers are in our village that are using airtel but we are facing problem with network coverage. So please increase the range of network tower that is 4 km far from our village or install new tower in my village. Details are given below.
Village : muradwala dal singh
Tehsil. Muktsar
Dist : muktsar
State : punjab

I have made rs.500 transaction on 29th may to add max hd all south top up mar-16 top up for 2 months on my dth subcription with account no.[protected]-001. But to my surprise the package has been expired with in 3 weeks on june 19th and the respective channels has been terminated. When i checked i found the airtel has added this same top up 2 times and hence the amount got charged 2 times instead of 1 time.
I have called airtel customer care 3 to 4 times and even send mail to [protected]@airtel.com and also to the nodal office at 'nodal. [protected]@in. Airtel.com' but no action has been taken till now.
Every time i call consumer call they promise a callback soon to resolve this, but to my disappointment i haven't received a single call from airtel on this so far. Attaching the screenshot on airtel online as a proof on the double charge made my airtel.

I have been reporting from the two months there was network disruption and i was charged for the call drops every time and i was charged for even a 1-10
seconds where i will not be able to talk to other person or vice-versa

iam having this problem form the past 4 months with the bill issues and since because of this issues i was not able to use services well and
requested for resolution and still waiting for it and so i didn't pay up my bill
from past month and now the services was disrupted and i was asked to pay full payment including late payment charges.

since because of the Network issues, i have not been able to use my services completely namely ( Voice calls and Data), but still i have been charged for the same.

Request you to check those dropped calls on my bills in months of APR-June where there was lot calls dropped below 10 seconds.

Since there is no proper response from the CS or the Nodal team & appellate officers, i am writing this to CCF.

The TRAI has been saying not to charge the customers for the call drops and i have been facing the same from the last months and with the same being billed and forcing me not to opt for other networks.

Now you disconnected my network service from past 15 days, i have not utilized single incoming or outgoing call and this period of network disruption has also been charged.

Complaint NO: Ref30967832

My phone was on charging when i received a text message from av-omlife stating "fashion bunny service has been activated".

I was totally surprised as my phone number is in dnd list and i never received any information about the said service. I also never activated the service. It was activated automatically without my consent.

This has happened to my family members and my friends too.

What is going on? Why is airtel stealing money from our balance? Please help.

Hello Sir,

Just want to escalate an issue regarding my airtel post paid number [protected]

This sim card just failed. It has no physical damage whatsoever. Still looks brand new. But its not registering on network. hence, I am asked to apply for a duplicate sim, which is all very difficult for me as I am very busy. It also asks for a Rs.25 payment.

The sim is fine, un-tampered, un-swapped.. Still looks brand new. I havent played with it to damage it.

So, if it fails just like that, remember, the mistake is yours, not mine. Why should I take the burden to rectify it.

I would like to port out my Airtel number to some other networks. Would you please give me a Unique port number, as I cannot do this from my sim right now.

Hi,

I have sent a Portablity request to change to another network for the subject mobile numer due to high call charges. I have received a call from [protected] and they said they are calling from airtel. And they have given me a offer like, all local mobile calls will be charged 30 paise per minute and 3 months validity. I said ok and agreed to continue on airtel. But the benfit has not been added to my number. So I have call 198 and raised complaint regarding this, they said we will add the benifit to your accout within two days. And i have received a message from airtel on 22 June 2016 and they said the benifits has been credited to your account. But the call charges is still not reduced for me.
Am being a customer for more than 6 years and worst customer service experince ever i have ever had today while i contacted the 198 service center. They are saying like am cheating while i have all evidence.

Dear team

Airtel person has taken the my proofs for mnp porting from idea to airtel with special offer and after collecting the documents then they replied that they cant give the connection due to your number is in corporate number, i have taken normal individual number it is not a corporate number, they are using the proofs of the customers to activate the dels in their own and using for illegal activities, i would like to know that how many connections are lying on my name with my proofs

My number is [protected] which is in the name of devi. Iam using this number for last 5 years. I hv worked in one company in the name of of skymax creation as a admin from[protected] to[protected] & i hv worked in tat company for 2 months only & resighned on[protected]. Today one girl called me from [protected] and asked tat your company numbers bill amount is not paid so i said that i have resighned my job and given my md number (Ganesh-[protected]) to contact for further details. But after 10 minutes my number is disconnected & that girl taken my call history and called to every numbers which i made & & tat girl spoken with all with unrespectful and abused words & threatened as if payment is not made police will come to ur home. All got feared & tried to contact me. I have lost my respect with all my family friends & relatives.

I really dont know who is giving the rites to take my call details & call to everynumber when iam not involved in tis matter. Working in one place & resighning is coommon i think. For tat how will i responsible for company payments pending. If airtel is not making any payment, will u be responsible for tat. I want to take the action on tat girl and immedialtelyactivate my number.

Deducted Rs. 35 for service called Fashion Bunny I never activated.

Below are the details of deduction:

Date : 28/06/2016
Desirable resolution : Request a refund
No.[protected]

I have applied portability my mobile number [protected] from airtel to reliance.

Incoming service has been stopped however outgoing service is continue from airtel sim card.

Almost one week are passed but still network is not showing in reliance sim card.

I have totally suffering regarding outgoing service is not working in my number hence request you to check and please response on urgent basis.

If require any more details than please let me call and update the same.

Dear sir
I am totally dissatisfied from our co-ordinates and airtel pri team and esupport team, no one give proper resonances about bill wrong updation.
We are facing the wrong bill updation from last six monts.
We submit so many compaint about wrong bill updation but till the status is still same.
Please provide needful response as soon as possible.
My pri no is.-[protected]

Hi,

We have raised a complaint for the network issue, and the service request number is cspch[protected]. Please be informed that you will get an update within[protected]:21:00 pm regarding the same.

If you conformation not a responsiveness complaint raising in email deity...[telecom authority of india.] & trai

Warm & regards,
Dhinakaran
Cont: [protected], [protected].

Airtel activated this nonsense service called "follow celebrities" on my phone for rs 90 / month on my phone number ([protected]) from nowhere.
When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing. There is no confirmation asking my consent.

Bull they say, no refund will be provided.

This happened on 27th june 2016

Dear Sir/Madam,

City Travels in coimbatore Owner Name : Ramu Bhaskar, phone no:[protected], Phone Line problem in and out call line problem., but Net line Ok.
Please regust very urgent Line problem checking.
By
Thomas
[protected]
City travels Office staff.

To whom so ever it may concern,

My name is Aayush and I am trying to get a Broadband connection from Airtel from past week. I have made 8 calls to the customer care and has given my details for the same number, yet to receive any calls regarding installation which was promised to me.

This was supposedly my first buy from Airtel and that what a NEW customer gets. I had high hopes and after talking to my friends decided to come to you guys for services but here I am waiting on for a call and hampering my work.

Regards,
Aayush
[protected]