Airtel Complaints & Reviews

I have a Airtel 4G broadband connection number ([protected]) which worked fine for some months and started giving low bandwidth issues . I have 2 major pending issues which needs attention :-

Problem 1 :-

I downgraded the connection from 15Gbps to 10Gbps online and during this downgrade the system put me on a plan which automatically starts the charging me at a higher rate once I consume by base pack of 10Gbps .This was done without informing me .I called the call center and they said this is way it will be and cannot change . I already have another connection and in that plan the connection downgrades from 4G to a lower speed and iam still able to access the internet . I insisted that they put me on the same plan but they refused . There was an additional charge due to this and I want the same to be reversed as I had no clue no intimation about the same

Problem 2:-

There were additional charges due to some erroneous smart byte activation which I was promised will be reversed but never happened . More detals are in the below interaction ids

interaction id :[protected] ...rachna yeole for reducing 500/- for the current bill
interaction id [protected] ...Bhagyasgree...500/- waiver + Complain for 300/- Smart byte waiver
interaction id [protected] :- 416/- waiver for smart byte showing in pending status

After so many follow ups the bill continued to show an higher amount and this got be completely frustrated and I asked the agent to discontinue my connection and I stopped using it . I sent mails to the customer care regarding the same .

But since this is a -4G broadband the monthly rentals continued and I kept of receiving the bills . Obviously I don’t want to pay what I have not consumed and that too I had to stop using this connection because of Airtel’s fault .

Iam getting calls from the recovery agents and even though I explained the problem the calls have continued to harass me .

The harassment doesn't end here .Today I got a call from some lawyer asking me to settle this or else I will have to face court proceedings. When I asked him the details he started threatening and abusing me .


HOPING FOR A PROMPT ACTION ON THE MISCONDUCT OF YOUR RECOVERY AGENTS AND A CALLBACK BY A RESPONSIBLE PERSON WHO CAN RESOLVE THE ISSUE AMICABLY.

Dear Sir,

I have an Airtel number: [protected] which I have been using for the last 10 years. I moved to abroad last year August'15 and using this number for all incoming messages. This number has suddenly deactivated because of no usage for 90 days. I am sure that it has sufficient funds in it and had life time validity. I have tried calling customer care so many times but no use. Please help me activate this SIM.

Thanks and regards
Kishore.
[protected]@yahoo.co.in

I am a business man... my business depends on online marketing and ads.. my airtel broadband has not been working for the past one week and i called them everyday inspite of the busy schedule i have.. they don't even seem to care... just for the moment customer care executive will talk nice and thats it over... after that we have to call again and we have to narrate from the start to another person... its like a story telling competition... airtel is one of the costlier broadbands around but there service is very pathetic and poor and i am changing my connection...

Hi team,

I am using the broadband connection which is having the speed limit of 8 mbps.
On july 4th 5: 55 am to 6:37 am as per airtel data usage history it is showing that i have used 24.49 gb of data. i have raised a complaint to airtel and sent the screen shots of the portal also. the complaint number : 69792298.

I have not got a proper response from airtel about this data usage. i had to buy a smart pack to avail data separately. i have asked the airtel team that with my bandwidth is it possible to download or upload 25 gb of data in just 42 mins of time? they are saying its a valid scenario. i did not understand how and what went wrong with my account. airtel people are not responding to my e mails also. this is completely cheating and unnatural.

Even after multiple requests raised to airtel they were unable to explain the data loss with my account. they are just saying it is valid entry. more over i have requested airtel to check the speed on 3rd just due to reduction in the speed. still they are saying that i have used 25 gb of data in 40 mins.

Please look in to this issuw and help me to get the proper response.

Regards,
Suman
[protected]

Sir,
i bought new airtel sim .it have been one week but not activated yet. my sim no. is [protected]. i submited all the documents... please activated my number as soon as possible. and what time is taken for activation of this sim.. i really very upset of airtel customer care as they given diffrent answer when i ask for the sim nott activated. thankyou.

Sir, A request has been submitted for National porting against my mobile no [protected]. More than 20 days already passed but not yet activate the connection. Visited 4/5 times in your cust. Care centre but no positive result found. Please check the issue and revert . Regards. Bhaskar Senapati. Guwahati

Today i.e on 05/July/2016 at 20:51 while I was having dinner I got two messages, one for subscribing to VAS Airtel Super store ( Which I don't even know exists) and second showing Rs.35 charged for the service. Within five minutes I called customer service and complained to them that I dint subscribe to above said service and asked for restoring the balance deducted. But they were adamant and insisted that I only subscribed to it by clicking some link. They are resorting to cheap tricks to earn some extra money. These things used to happen some ten years back. My family has a 3 prepaid and 2post paid airtel connections and 1 airtel dth connection. Not satisfied with the response from customer service rep, I e-mailed the complaint at [protected]@in.airtel.com

My airtel digital tv id [protected]-001 and my name is shyamal chandra dey (m.-[protected]). previously i am asking to airtel customer care for long-time plan and he advice me call [protected] and i received the current plan available for me. i do this and reply sms found 12 month plan for rs. 3928 for south eco. sports plan. i recharge 3950, but after recharge i found the amount not calculate 12 month basis and that calculate as per days. i complainer customer care and she said the plan active between 48 hours. but, 72 hours past, but till now nothing happened. this is simple chatting. please do needful.

My mobile number is [protected], today i was browsing on my phone in google page than when i disconnected after some time i got a sms that you have been charged for activating follo celebrities. when called this is an advertisment. we cannot tell which website you visited you have been charged Rs 45/- for it.we cannot refund it.

I am using Airtel IPTv along with broadband and landline connection, I was sold a costly IPTV setbox and subscription few years back stating that its a futuristic technology, the services wasn't up to the mark though and I stuck to it as I had paid them 3500 for STB n don't want to lose out on my initial charges. Now suddenly Airtel decided to close IPTv and forcing me to go for DTH which comes with only basic manual recording option unlike IPTv. I feel cheated because what they offering is not at all equivalent to IPTV. I expect nothing lesss then HD recorder or money back with penalties.

I got an sms from Airtel saying that FASHIONBUNNY service has been activated on my phone ([protected]) on 11th june for which I never had placed a request. It deducted Rs 35 from my account. As I did'nt check the message I had not cancelled it. But it automatically renewed the service on 19th june, 26th june and 2nd july and further deducted Rs 35/- each time. This is really frustrating as I never requested for the particular service and my account balance was not sufficient without my knowledge, when I had to make an emergency call. I had to get additional talk time of Rs 10/- for which they deduct 12.50/- when we again charge the account.

I hve a airtel digital connection and my customer id is [protected]. their is no signal in my connection so i made complain on 1 july. its being a week completed and no engineer had yet visted. after that i register a new complain and when i call a day after they said your complaint had automatically cancelled. i had recharge my account for 6 months so because of that i cant even change my account. now i want my recharge amount to be refunded. i m not willing to continue this service. plz resolve

I have been using postpaid connection of airtel from approx 2 years, my normal bill charges are max 1000 rs. and I am happy to that. Last month bill (may, 2016) the charges are levied for internet usage for close to rs. 1000. My point is if I have activated net packs them why the hell they have overcharged... Their services level have reduced so much. I spoke to one of the so called nodal officers on [protected] (my ref no.[protected] but she was so rude. They dont call back when they say so. Not the same level of service which they used to provide. I just want my bill to be reduced.

Follo up service and fashion and glam activated on my no and balance deducted, couldnt check msgs till today so my bal was getting deducted on daily basis for fashion and glam @ rs5 and for follow up service @ 35 for 7 days. Starting from 26 of july for fashion and glam and 27 for follo up . Found about it today, deactivated it and called cust care and requested and then enquired whts this service but they have no idea and tried to tell me that they are deducting this amount from my bal for some pages i might have visited on google and accepted which i didnt as the services got activated in odd time when i would have been sleeping which you can see in msgs i recvd and which will be given below. When i got a lil angry as how can they pay to 3rd party from my ac bal from my airtel ac, then they refunded 45 rs, ..though my total bal deducted should be around120 (2 weeks*35+ 10days*5 ). For this case as i came to know about it.
Seems like again the old ways have restarted in airtel for earning wrongful money but auto debits.the msgs were as follows :
1.
FASHION AND GLAM MALL service has been [protected]@Rs5.0/day. Txn ID N[protected], 26Jun16 07:35. To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in
2.
FOLLO ALL WEEK service has been [protected]@Rs35.0 for 7days. Txn ID N[protected], 27Jun16 06:05. Service will be renewed after validity expiry. To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in
3.
FASHION AND GLAM MALL service is active on your Airtel Mobile @Rs5/day.To deactivate, call or SMS STOP to 155223.For more services, call 56789
4.
FOLLO ALL WEEK service has been renewed on your Airtel [protected]@Rs35.0 for 7days.To deactivate, Call or SMS STOP to 155223. .For more services, call 56789 or click http://56789.airtel.in

Than deactivated it today as soon as i saw the messages.as i generally dont check the messages regularly due to so many spam and useless messages coming regularly.

What about the remaing amount which should have been refunded but was not, even though i explained than i am not from a village and have been using mobile since last 10-12 years and m with airtel sibce last 4 years, and unknowingly activating a service could have been a viable excuse till year 2007 but not in year 2016, as now people are aware of these traps and tricks and faults which were made but people earlier by mistake. These things cannot happn in todays market and specialy in case of cities.

Plz look into the matter and refund the remaing amount, also try to avoid such instance and people are not so foolish as in the past and now mnp is also available.

I had called the airtel customer care two months back requesting to terminate this connection since I was moving to Hyderabad. The customer care rep took my details and promised to do the needful. Yet I received a bill of around Rs .780 for April-May which I paid without having used a single KB of data thinking this must be my full and final payment. This month, I see the same bill coming yet again. I am NOT paying this bill come what may. This isn't just a 100-150 Rs we are talking about so please TERMINATE THE DATA CONNECTION FOR [protected] AT THE EARLIEST and consider the 780 I paid earlier without using the dongle AT ALL as my final payment.
I went to an airtel relationship center yesterday and was asked to write to you so here I am

Hi,

This is Lucas Joseph from Chennai. i took Airtel Boradband connection two months ago, my plan is 75 GB/month and 16 Mpbps speed limiit.

I get the maximum speed limit only in the night time, during the day time i get 5 Mbps or 3 Mbps speed..this is very disgusting...because the reason why i have taken broadband connection is for good speed for my work requirement. Till date i have raised complaints three time, every time they send the engineer and they don't do anything, they do something at the back end and i get the speed...then after few days again its back to square one...This is absolutely irritating, am not able to work properly...you don't need to give 16 Mbps speed, at least 10 Mbps speed constantly would be helpful.

My Land line no:[protected]

I don't want to raise another compliant ticket...Can someone do something...?

Thanks,
Lucas J
[protected]

Hi,

Yesterday (04/07/16) i got a message from airtel, saying, 'follo celebrities service has been [protected]@rs60.0 for 20 days. txn id n[protected], 04 jul16 10:56. service will be renewed after validity expiry. to deactivate, call or sms stop to 155223. for more servics, call 56789 or click http://5678. airtel.in'

My airtel number is [protected] (wb) and i am staying at karnataka and i dont even using the number now, then why they did this? they should refund it immediately

I have a prepaid connection no [protected]. and Today i got an sms from aitel that Fashion funny been reneved and you have been charged Rs 35. Its an auto renval. Without owner consent the amount debited from account. This is total cheating Aitel will be debiting crores of rupees from many customer unknowingly. If it is an auto renval even when out talk time get exhausted they should do the auto credit talktime to our account. Why are they not doing. The only want to extract money from the customer service is worst.
Called customer care asked them to stop the service with the reference no:CBDOV[protected] on 5th July 2016 at 06.12 am.

But again I got a sms from Airtel that you Fashion Bunny service been renewed at 9.02 am

kindly any one can sole this kind of malpractice.

Dear airtel
I am using your sim since 10 years. from last 3 days i am not getting network inside my house. i am getting so many loss because of this. kindly note this problems and clear it as soon as possible. my adress is tis

Neelesh vn
Vallath house
Po karuvannur
Irinjalakuda
Thrissur, kerala
680711,
Phone number [protected]

Dear Sir,

I would like to inform you that I have lost my lifetime airtel prepaid sim card no [protected] yesterday evening.Hence, request you to do the needful to block the sim as soon as possible to prevent misuse of it.