Airtel Complaints & Reviews

This is dr subham das from amri hospitals, bhubaneswar. i am also one of your corporate customers, in fact, it was i who had recommended for airtel corporate mobiles in our hospital. i would like to express my grievances regarding automatic activatiopn of some services in my personal airtel 4g prepaid number ([protected]).

On 6th july 2016, suddenly rs 90 was deducted from my prepaid balance with an sms that "follo celebrities service has been activated on your mobile and rs 90 for 30 days has been deducted, the service will be auto-renewed after 30 days". thereafter, i immediately deactivated the service. i tried to lodge a complaint for such auto activation and balance deduction to your complaint number 198 on 8th july 2016, none of the executives wanted to take my complaints and thrice they hung up the call without even bothering to finish the conversation. i am medical administrator at amri hospitals bhubaneswar don't have any children also who can accidentally activate any service. your executives always put the blame on me that i had activated the service which is not the truth. you can check my sent sms and call history and see that no such request were ever made.

Another important thing i would like to mention that though i had selected english as the language for 198, yet almost all your telecalling executives (especially mr jiten) are very poor in english or hindi, they always switch over to oriya language without respecting my choice and comprehensibility. myself being a non-oriya had to face quite a tough time understanding their dialect all 3 times that i had called airtel customer care so far.

I therefore request you to kindly take immediate action regarding my complaint and rs 90 so deducted may be credited back to my prepaid balance as soon as possible. furthermore, as a longtime customer of airtel, it is also my earnest request and suggestion to you that airtel being so committed and good service provider, does it suit you to resort to such mal-practices like unauthorised service activation and balance deduction just for a small benefit? if such practices continue, the customer satisfaction with airtel will not sustain and the company will earn a bad repute like reliance and vodafone. myself and amri hospitals being also a corporate customer of airtel mobile, i hope that you will take immediate action to this email and the deducted balance will be immediately refunded to my account.

Regards-
Dr subham das
Head, clinical pharmacology
Medical administration
Amri hospitals, bhubaneswar
Contact - +91-[protected]
Alt number - [protected] (airtel corporate number)

Hi,
we are interested in providing building for tower installation,
please contact [protected]

Hi,
I have requested airtel customer care to put deactivation request for data card number [protected] on 26th april. at the time unpaid billing amount was 695 rupee. i cleared my undue payment, and thought this data card sim will be deactivated as i have already put the request. as usual this fraud company did not cater my request and sent me another bill receipt for next month, now they are torturing me to pay the another bill payment though there is no usage and even deactivation request was already in place. now after lots of discussion, these guys are not ready to admit their mistake and keep calling me through different extension. i am planning to drag them in consumer court for torturing me and forcing me to do unethical acts.

I will also escalate this issue to ministry of communication. wait and watch, game begins..

Thanks,
-prasant| mob:-[protected]

Dear, sir/madam
I am giving porting request at 25/06/2016. And in 7 working days my past prepaid (Rel gsm) was deactivate at 01/07/2016. And airtel prepaid sim was not activated. When i am calling 59059 all time said your data is not updated. I am visit your airtel store (Baroda prestige at surat, gujarat) every day but i don't get any solution. This number is my business number and it was deactivated last 7 days.
I humble request that as fast as possible activate my number.

Below both number deactivated.
Hitesh shamjibhai goti
Porting number :[protected]
[protected]
Alternate number : [protected]

Dear Sir
I was using my simcard till 2 month ago. today when I tried using it, it doesn't seems to work. it look like it is been deactivated. can you please reactivate my simcard as I am traveling back to india in 2 months time.
my mobile number is [protected].
this is life time validity simcard and I am been using it since ages. this is the first time I am facing this problem. I had sent an email from my registered email to the customer care but no one replied .
hope this will work.

Sir,
My Airtel no. [protected] has basic plan of ₹275 + taxes. Earlier before bill period/month of 26 Mar to 25 Apr/April 2016 data pack of 1GB 3G/4G of worth ₹250 was active so the normal bill amount of ₹275+₹250+ taxes was coming which was correct but I had requested for deactivation of data pack of ₹250 by calling customer care of Airtel on 25 April to which I got message/SMS "Service Update: 4G LTE on 3G has been deactivated on your airtel mobile with effect from 25-APR-2016." but the bill generated for the next bill cycle i.e. 26 April to 25 May I was charged ₹275+₹250+taxes which shouldn't include ₹250 for data pack since it was deactivated in the last bill cycle I.e. on 25 April. Later after several complaints Airtel waived off some amount and charged ₹313.63 but no new bill was provided. Similarly for this month from 26 may to 25 June the data pack worth ₹250 is deactive and thus it shouldn't be charged, but it's there in the bill and the worst case is after several mails to [protected]@airtel.co.in there had been one response but it doesn't mentions the waived off bill amount and what amount is to be paid and also the last day of payment is also not mentioned.
Sir I want to report the above and notify Airtel by your medium.
1. Airtel is giving this unreasonable bills every month to which I had to ask them time and again to waive the overcharged amount.
2. The corrected bill is not sent by Airtel for the amount waived off and amount paid.
3. The data pack was deactivated on 25 April 2016 and it was deactive for 2 months may and june but as reflecting in Airtel's "my Airtel" app the data pack of 1GB 3G/4G is active for current month which I have neither activated nor requested to activate. It should be deactivated immediately and even it should not be charged.

Kindly consider the above points, which is an atrocious behaviour by Airtel towards me and they are not even responding to the emails and solution is not provided so far.
The email conversation could be provided when required.

On seventh of this July, my mobile got activated with Follow celebrities pack and charged certain amount. This happened at 7:10AM
But I woke up today at 11AM as today was a holiday and I needed a little more rest.
To my surprise I just acknowledged this situation an hour ago and called the customer support. A person threatened me saying that "if you are talking about the money to be given back I will end the call!"
And as I spoke to his supervisor about this situation he clearly scratched out my mentions and said that he will deactivate the service so that more money won't be deducted at the end of the month in the name of auto reneval!
I am using Airtel since 7 years! And this is how they serve me.
When I asked them I want to book a complaint in this concern they said clearly that no complaint will be booked!
Shame on you Airtel for hiring such scum bags! Shame on you!

Dear service team,

Hi, this is ms. moutushi paul having airtel postpaid connection no. 0091-[protected]. i lost my mobile today, hence, i want to request the airtel team to please block this sim card asap. i am complaining in this forum only because the phone banking executive is reluctant to take request.

Please guide me through the process of issuing a duplicate prepaid sim card. i expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Moutushi paul

Today, 5 minutes back i got this stupid sms saying money deducted. i never ever subscribed for such stupid services. deactivate immediately and send me back rs 90 or i will drag you to court within 3 days time for fraud and haressment.

This is the sms message i got :
"follo celebrities service has been [protected]@rs90.0 for 30days. txn id n[protected], 07jul16 09:21. service will be renewed after validity expiry. to deactivate, call or sms stop to 155223. for more services, call 56789 or click http://56789. airtel.in"

My number : [protected]

Today... around 1.40 pm when i was driving my car, i received a message from airtel saying "thanks for choosing airtel deals on your airtel mobile. you have been charged rs35.0 for 7days. a/c balance: rs40.12 at 13:39. to deactivate, call or sms stop to 155223".
When i called their customer care, they said the balance deduction was due to my double confirmation while using internet. i do not recall any such confirmation.
Help me please.

I called one of your distributer for wireless internet connection he told me to be at home at 5:00 pm on 3rd july but he did no came. i waited for him nearly 2 hours leaving my other important works, next day i called him again but since then he has not received my call. i want a strict action against his irresistible action of delaying his duty of providing internet connection.

Distributer: mr. amit
His ph. no.: [protected]

I have emailed AIRTEL and also called customer support more than a dozen time since 30th May 2016. And no one seems to answer or address my issue. Hence request you to please read my mail properly, as to why was number [protected] not added to the account [protected] on 30th May 2016? Also, please answer all questions as listed below, and if you do not understand my issue/concern, please address or forward to someone who can take responsibility and get it resolved by 24 hours. If you understand time-money, then you could get it resolved and closed today. Also, you should understand my concerns, pain-stress and strain in calling/emailing AIRTEL every other week as a follow-up with no answers or resolution in sight.

1) why the number [protected] was not included in the account with primary [protected] as part of the myplan 999.

2) the waiver of amount against [protected] due to irresponsibly by airtel

3)waiver of bills for all numbers [protected], [protected], [protected] and [protected] for may and June bills due to stress and strain with repeated follow-up from self or owner of account

4) why was [protected] migrated to 999 plan on whose authority since it was supposed to be part of primary account t [protected]and hence waiver if entire amount

5) why was 99 per month activated for add-on numbers [protected] and [protected] while it should be 199 per year. Who authorized this, please show proof.

Need an answer to all the above at the earliest and please call go address all the above concerns
Will wait for another 24 hours and escalate all issues to next level.

We have been trying to get our airtel tel no and broadband shifted for over a week now. it's surprising how the organisation is the least bit interested in fixing the issue. they have only provided false commitments multiple times. no escalations seem to work, nor do i think that the severity of the issues faced are actually getting thru to people in authority.
This is a serious deficiency in service and moreover compounded by multiple failures in commitments being kept. we have spoken to pushpa, praveen etc, all who claimed to be able to resolve the issue, but no result.

I have placed a request for airtel broadband service to be installed at my flat. when they called me regarding my request they confirmed that there is feasibility and port availability for the connection at my place, and the they have sent their executive on monday 4th july 2016 to collect documents for the connection and asked me to submit rs. 500/- towards installation charges. after this when i asked whether i am going to get an acknowledgement slip, he asked me to take a photograph of the form and keep it as refence and assured me that the connection would be installed by wednesday 6th july. then when i was calling the person who was co-ordinating with me regarding this request she was not picking up the call and then on 7th july when i called up customer care to ask the progress on my request, the person said there is no feasibility for a new connection at my residence. and when i asked to escalate it to her manager she put me on hold for around 10 minutes.

This is totally unacceptable and should not be done to anyone else in future. can you please take immediate action on this? i have attached the screenshot of the form.

This is to inform you that i have lost my phone from my office. now i want to block the number and my mobile sim both to prevent the misuse. my mobile MEID is [protected]. please make it happen earliest.

Hello,
I am Mayur kasera form Indore. I really disappointed with the balance deducted from my sim. and it is without reason. I don't even operated my mobile from morning but I found that message. of activation of any service. I swear I don't do that. my 50rs of balance deducted for some Super store service. I am really angry for that. customer care is also not helping in case.
I am going for port to idea if my complaint is not solved. I am really honest and reviewing this.
my no. is [protected]. contact me please help. me.
Otherwise I will take more serious action toward it.
I found many peoples and my friends who also suffered by this auto activation of service. We will make a noise for that.
thankyou

Hi i am himanshu saxena, currently using [protected] airtel number. i am maintaining this number from last 4 years and it is only after porting it pune region i am facing problems of incorrect bills from airtel. they charged me like anything even though the services of airtel in pune is pathetic and most of the time my phone network shows out of reach and not in use.
Still i was paying what ever bills airtel was charging considering that it is a big telecom vendor and you can not though of fraud from them. but got shocked and surprised when checking to my netbanking details and the amount i paid to airtel for the services i am using through my number [protected]. they charging me twice for the porting in one of the bills. secondly they are chariging me for the services which i never asked for. though a service of roaming is activited in my cell, they charge roaming amount on my number and put some 700 bugs in my bill.
This is really a big fraud to the customer for charging illegally more than what is supposed to charge.
I am mentally harassed and i really want airtel company to be punished for this crime.

Even though i raised a complaint in the customer care cell but these people do not even entertained me at all, and every time they kept my call on hold for more than an hour that is the biggest humiliation. at last when i don't find any way to get these things resolved, i raised a disconnection request for my airtel number.
The request number is 70198128.

Please take appropriate action against airtel company and please waived off my bill for what great humiliation and fraud i suffer from the hands of airtel.


Thanks & regards,
Himanshu saxena
[protected]

It has been 8 days since my postpaid plan has been converted to prepaid but Im not able to recharge it for any amount. Its been my worst experience with Airtel.
I am regularly following up with Airtel Express Sec 10 office and not receiving a positive response or even a satisfactory response for that matter.

I will take this matter to social media if my request is not taken into consideration at the earliest.

And would surely port my connection to Vodafone if the same is not resolved by Friday (8th July'16).

Regards
Anirudh Talwar

Rs 90 have been deducted from my account for follow celebrities services i have not applied for any follow celebrities services you have activated the services without my permission please give me my money back my mobile number is [protected] the money is deducted from my prepaid sim card

I have purchased 4G Hotspot through Airtel. One of their agent collected Rs. 2, 300/- and delivered the product. On insisting on Bill he informed that I will get through email after my new 4G connection is activated. He cheated my by registering wrong email address. Inspite of calling him on his mobile several times he is not answering. I also complained to Airtel Customer Care several times. But Airtel Customer care not helping me and still selling the product through the agent.

By not having the bill I loose my warranty as well he has cheated the government for sales tax by not giving the bill.

A. R. Kumar