Airtel Complaints & Reviews

Sir
i am using airtel services from last some months but after so many reminders and calls they are not providing me my bill summary. I asked for soft as well as hard copy but they did not gave me response in this matter. Every month they send me a message only for huge amount but when i asked for bill they do not send me the bill summary .so how can i pay for this huge amount of bill without summary .i need my bills for some official purpose also .even i have paid various bills after message only but this month they did not send me the message also for amount of my bill.and after due date they are now reminding me for bill payment with late payment charges.due to this issue i have not paid my bill.so plz take the need full action as soon as possible.
thanks.

Getting a new connection from airtel broadband is a nightmare. I had two options airtel and spectranet. Spectranet was ready to provide the connection within 24 hours. Went with airtel as it offers landphone as well. Got three different responses from airtel. One local airtel guy informed that i need to pay 1000 rs for the connection whereas online registration in airtel wesbite confirmed that 1000 rs deposit is not required. When contacted airtel customer care, got a 3rd offer - rs 3000 deposit will be adjusted in 6 months bill. I went with the 3rd option and paid rs 3000 vide reference tnpc713157 to prakash on 10/05/2016 with a committment of providing connection in two days... Now this fellow is not picking the phone and there is no use in complaining to airtel customer care. Complaint reference no. 67870206 dated 17/05/2016. Airtel is working like a cartel and irresponsible towards complaints

I'm using rate cutter plan in Airtel prepaid Service and I'm the victim for worst service ever seen.
Earlier Airtel used to send messages. When the time period of rate cutter is over. But past eight months they didn't send the notification messages and the they are detecting huge amount.
Many times I called customer care support and at the first instance they are not ready to take a call either to resolve the issue or to refund money, instead they simply lies that they send message.
I told even I'm giving my mobile to you to test yourself but they are not ready even to hear complaint.
This is such a worst attitude and behavior of Airtel's customer care I ever seen or heard.

Thank you
Shafi.H

I and most other people in the apartment are experiencing very bad network from airtel for months and all the complaints have fallen on deaf ears. At home i have 5 connections personally and we do not get any signals whatsoever except at a specific spot. I have raised this issue and airtel did send people to inspect but post that they have not bothered to do anything.

Need a solution to the issue.

Regards,
Sandeep

Hi,

I'm ussing. Airtel 3g service for more than a year and using 50% cash back foe internet usage in between. 12 am to 6pm. Today morning i got sms stating i have used nearly 200 mb from my account and they refunding 50 % cash back. I shocked after seeing this fraud message as the battery is completely drain in my mobile and switched off, then i put charging and when i switched on my mobile next day morning i got this message. When my mobile is switched off.. How can it possible to to use internet??

This is the height of airtel's fraudulent. This is total fraud which needs to be actioned.

Thank you
Shafi. H

I am daily user of airtel sim but I am getting a big problem that I am not getting 3g and 4g network in my area and network selection is also very slow in airtel sometimes I don't even get 1line of network and I am fed up of this I am so pls this problem fast which will be helpful to everyone ...I live in Pune Maharashtra in karvenagar and kothrud area pls solve the problem...

I hv recharged my mobile with 2 gb 3g internet pack for rs.294 with validity of 28 days on 16th may 2016 at 8:32pm as per the offer shown in my mobile. But i dnt get 2gb internet data, i only get 1 gb 3g internet data n when i try to contact with customer care executive, no 1 is receiving my call. Please kindly register my complaint n take necessary action.

On 5 Jan 2016 I requested for INR 149 roaming plan and on 10 Jan 2016 I made a request to deactivate the plan. Calls from my side to the customer care numbers were made for a small request to deactivate my roaming 149 plan and each time i was put on hold fr 10- 15 min. It was the incapability of the customer care executives to keep me on hold while knowing i am on international roaming.

Why was I made to call three times for one request that was not looked into every time. This request would have normally taken less than 1/2 a minute but for me it took 3 days.
I should not be made liable for their inefficiency and incorporation. Recordings of the audio conversation will clearly show the customer care executive asking me to be on hold each time.Checking the recorded statements and communication during the call will verify the facts stated by me for my calls on 10, 11 and 12 Jan 2016 respectively.
I may please be charged for the services used but not for being kept on hold. This new unethical method of making money by Airtel should be permanently stopped to save consumers from mental harassment and financial pressure.

Heloo im yasid. I was using my airtel sim for the past 10 years. But unfrtunatly i didnt submitted my proof to that time. Im in abroad now. Whn i switched on my number it showin its deactivated. I want to reactivate my sim. Please help me to figure it out. My airtel number is [protected]. Im comng to india. So i need to use this number for my personal needs. Sonkindly do the needfull as soon as possible

17th may 2016
Airtel digitaltv id: [protected]
Dealer : mkj telecom
Dealer mobile: [protected]
17th main road, j. C. Nagar, kurubarahalli, bangalore - 560086


I received the automated call from airtel digital tv saying that since i've not recharged my account and the balance is only 2 rupees, they are suspending the service until it's recharged. I called up the customer care to inquire more on this number[protected] and i spoke to one of the executives named ganesh who was very arrogant.

When asked about the reason for this, he said that is the rules of the airtel. Since you have not having minimum balance of 160 rs in the account, its being suspended. I said it's fine. When asked about the activation, he said you can recharge whenever you want but rs 15/- will be deducted from the account as emi / fine / late fee for recharge. When asked about why this 15/- he said it's a fine for not being recharging your account on time. He gave an ex: saying if one recharges on 1st of month and the account expires on 30th of that month 12 am. Customer has to recharge within that 12 am, even if the customer is recharging it next morning, he has to pay 15/- as late fee. What in the world is this rule, he says thats the rules of airtel. The executive who was talking in kannada is no careless about the customers he was literally arguing with us instead of giving a quality service.

I clearly explained to him, i've given 2100 bucks for airtel digital tv hd stb. Along got 8gb pendrive free. I had choosen the 245 sports value pack as my channel pack. The shopkeeper said you'll get all the hd channels for a month free and you can recharge whatever the package you want from next month and hd channels will be removed automatically. A month got over. I got message on the screen to recharge my pack. I recharged it on 28th april 2016 with 250/- the shopkeeper said no worries, the 5 rs can be carried forward to next recharge it'll be in the account. When asked about the hd channels, it'll go off. But the hd channels kept coming for 15 days and i received message on my mobile "validity of your airtel digitaltv id [protected] expires today. Your rental is rs. 479. Please recharge for continued services."

I called up the customer service, they say you recharged 250 instead of 479 and hence only half the month came. You have also subscribed hd channels. I said i did not subscribe, i was told it'll come for a month for free and it'll taken off, which wasn't done. When asked about this shopkeeper, he said you should have called airtel customer care after every recharge. Asked the customer care to remove hd channnels and give the relay for 245 pack, they said no. So, shopkeeper also didn't tell me the full details and the customer care also not caring and i lose my money since i'm not able to watch tv till i recharge it.

We had a discussion in home and we said, we should have been careful and we ignored it. Now today i receive the call for suspension and they say extra 15 rs will be deducted i really became frustrated. What in the world i've to pay them if i'm not seeing any channels and also i've given them the money for the box and activation. Its done. Now.. Whenever i want to recharge and whatever the package i select, it has to come for that days (Say, i've taken 245 sports value pack) i should see my pack channels for 30 days. After that, they should take back the feed / relay. Tv should be blank.

Its customer wish to recharge the pack whenever he wishes too. If i don't want to see tv for another month, i'm not gonna recharge it. And when i recharge it, they should take only the amount of the recharge pack and not put a fine to me of rs 15 for late recharge. Its legal roll call. They say its their rules and when told about complaining this to consumer complaints he said you can do whatever you want sir, this is the rules.

When asked the executive about why can't i just block it for so many days and then unblock it when i need it, he said that can be done and we called as safe custody. That way he will keep the account on hold and from that money will not be deducted and when we call back them, it'll be removed from safe custody and as usual service comes and 15 rs gets deducted on daily basis. When asked if there is any payment needs to be done for the safe custody, again 30 rs will be deducted from the account.

So, no matter what you do, they are gonna deduct money from the account and they put extra 15 rs if we want to recharge when we want as late fee which is not fair and also just to keep our account on hold and stop the relay for number of days inturn stop deducting money from account, again we have to pay 30 rs.

As a customer one has to keep recharging the money so that they can legally loot the customers money.

This is utter ridiculous.
Cable network was really good they give us the relay for the entire month and with out any additional charges of whatsoever. You pay you get. You don't they stop it. Simple.

Another loot which i've noticed is that a new kannada hd channel colors / etv kannada was released in channel no. 843, for few days as free. There was a scrolling down the channel stating if you want to view this channel you have to recharge for rs 36/- and get subscribed to this channel.
This free view of this channel was coming in all airtel digital tv stbs. One of the customers i know subscribed for this channel and automatically instead of 36/- rs, the amount deducted was rs. 60/-
When he spoke to customer care, they gave answer saying its actually 60 rs only and when asked about 36/- rupees in the scroll on tv, its the ad, but actual payment is 60/- when the same was discussed with the shopkeeper who was a dealer, he said if the dealer recharges for the customer, its rs 36, if its done online or else where its 60/-

So they are again looting in this way. I'm not sure for how many customers this has happened and the day loot is going on legally and no one cares if the complaint is registered on them.

I really want action to be taken on this and compensate our losses. Its not about my problems, if the number of subscribers are more and each paying extra amount for the channel, then the profit they gain by cunning the customers is really high. Please request you to stop and compensate the loss.

I request to remove the late fee charges and extra amounts for any safe custody and if the customer recharges, relay should come, if not, stop it. Simple and why can't we keep the minimum balance as 0 and why it has to be 160 rs. My wish, i will watch when i want to see the tv, who is airtel to tell me this, if not watched to pay extra charges. This is loss to customer.
Serious action needs to be taken.

I'm looking either the relay to be given free for couple of days or refund my money back for not giving any details to me at the time of purchase of all nonsense rules or refund the money back and take back the stb or do not put extra charges and loot the customer in legal way saying its my rules, my company.
Apologies from customer care for arrogant reply and not provide quality service to customer over the phone.

My phone number: [protected]
My email id: 21. [protected]@gmail.com

Included the dealer address & phone number since he is as responsible as airtel for not telling any details to customer at the time or purchase.

I've the audio recording of the customer care which i spoke to but i'm not able to upload it since there only option to add images & add video and there is no option for adding audio. If someone can contact me, i can provide the audio file.

Kindly do the needful. Help customer to from this legal loot.

Hi i have been a very loyal customer of airtel since 10 years.. But now i am fed up of high prices of 3g data plans.. Other companies are offering plans at much lower prices.. Even your company are offering less price of 3 plans to selected new customers only.. It means u dont value your old consumers.. My no. Is [protected].. Im planning to shifting to reliance jio as soon as it is launched

I bought a 4g dongle with advanced rental plan and paid 3000 inr, which is 2 months advance bill, connection was active and now they have disconnected my connection permanently saying i was unable to verify myself at the provided address, where as i have vodafone post paid connection in the same address and also i had mts post paid connection too in the same address. I am living in that address from the past 10 years.

They called me once that they are coming for verification and i said am at office and asked them to come next day, but no one came for verification the next day.

I took a airtel 4G connection on 13th May 2016 and since then i am not receiving a proper speed from the service provide, during demo i was shown the speed as 33mbps download and 6 mbps upload, but after purchasing the connection speed is coming as 2 mbps download and 4 mbps upload

Details of my connection given below :

4G LTE no. [protected] Bill Plan Name 4g 1995 cpe locked data plan - ret
Account no. [protected] Monthly Rental Rs. 1995
Account Holder Mr.Rahul Srivastava Free Usage 30GB 4G LTE [protected]@1995, thereafter .2Ps/10KB(After 32.3842GB, data stops) - RET
Bill date 24th of every month
Due date 12th of every month
Credit limit Rs. 1500 Bill Delivery date 4th of every month

When i signed up for Airtel DTH i had paid close to Rs.6000, and now when i want to cancel, they ask me to return the setup box and they will not refund the money.

This is outrageous.

I had requested cancellation about a month back. There are too many tickets created by Airtel and the last one is "51081512".

I can be reached at [protected].

Thanks,
-Muthu