Airtel Complaints & Reviews

Dear Sir
I am Pravin Dongre, from Nagpur (Mobile No. [protected]). Your agent (Mr. Kunal - [protected]) come to my home and says we have good 4G service and given some data plan. He installed OTB and collect Rs. 1500/-. and after one week he started the connection. after one day coverage was not received to us, i complaint about it on 17th March to Airtel (Complaint No.[protected]. Some executive come and check the connection, they reply this box is faulty. They change the box, till connection not started, they check the coverage and say there is no coverage at your home, there is mistake our agent gives you connection. I ask Mr. kunal for return the OTB payment or start my connection. but he says he will solve the problem but till date he is not come to check the connection as well as not receiving the call. I contact to the head Mr. Singh. he reply it is not our duty, there is lot of complaints we could not entertain you. I again complaint it on dated 28th March 2016 (ref No.[protected], but no one visited and no response from the airtel. again i complaint on 26th april 2016 (Ref No.[protected]. there was call from the Mr. Prashant ([protected]) but he is not come to see the problem and no resolve my complaint. Again i complaint online on dated 30th April 2016 (Ref No. OT[protected] but there is no response from any airtel person. also no feedbaack system for resolution of complaint

Sir/Madam,
You have recently introduced 4G networks and thanks a lot for it. But your 3G network works at the speed of 2G, so I wonder at what speed this grand introduction of yours is going to work at. So grand this newly introduced 4G is that it works almost everywhere or that is what the Airtel 4G advertisement potrays. Anywhere huh?
Well your 3G network does not work properly in a corner of a room and accordingly the advertisement is too much. Don't you think? First work on your 3G services, make them better and then proceed to 4G. How does that sound? Of course this little piece of advice is nothing but crap for you. All I'm trying to say is that me, my family and my friends are all tired of your third-class services and this complaint is on behalf of them. Thank you.

Airtel team - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot for your reference
finally post waiting for 2 day - call airtel services and requested a cancellation - ref 51597272 as on 11 may 2015
yet again 12 may gone by and no call back from airtel to even ask whats the concern or is there something we can rectify
yet again on 3rd day the same error appears.
Finally call customer service again at 8:15 and spoke to guy called raj.
Who gave a very generic response - " sir koi bat nahi 14 may tak apke pass call ajayega - agar apko disconnect kurna ho to kur do "
amazing - i believe the company needs only to review its thoughts about expansion and addition of more to customer base
but also about retaining customer who have been with airtel for good 5 years plus and also think about hiring better executive who can understand the customer and give solutions and assurance instead of giving answers which reflects that with the size of company it hardly makes a difference for exiting customers to them
the answer from raj to be converted into days is 3 days of suffering already gone through till 12 + 2 more days just to wait for callback from retention team means 5 days of total suffering.
I were to ask airtel - even if you fix the concern - would you refund me the 5 days of no services to me while you already have debited by day on day balance - the answer is - hmmmmmmm'
airtel team - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot for your reference
finally post waiting for 2 day - call airtel services and requested a cancellation - ref 51597272 as on 11 may 2015
yet again 12 may gone by and no call back from airtel to even ask whats the concern or is there something we can rectify
yet again on 3rd day the same error appears.
Finally call customer service again at 8:15 and spoke to guy called raj.
Who gave a very generic response - " sir koi bat nahi 14 may tak apke pass call ajayega - agar apko disconnect kurna ho to kur do "
amazing - i believe the company needs only to review its thoughts about expansion and addition of more to customer base
but also about retaining customer who have been with airtel for good 5 years plus and also think about hiring better executive who can understand the customer and give solutions and assurance instead of giving answers which reflects that with the size of company it hardly makes a difference for exiting customers to them
the answer from raj to be converted into days is 3 days of suffering already gone through till 12 + 2 more days just to wait for callback from retention team means 5 days of total suffering.
I were to ask airtel - even if you fix the concern - would you refund me the 5 days of no services to me while you already have debited by day on day balance - the answer is - hmmmmmmm

airtel - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot at their facebook page but there is no response as of now! i am anyways moving to tata sky. Airtel goodbye and never see you again.

I called the call center for free incoming on timing. A lady suggested me to do a EC recharge for RS.31. I recharged for Rs.31online. But the plan was not related to roaming. I called back the call center later the same day requesting for a recharge of Rs.31. But the lady who answered the call said that they do not provide wrong information by which she indirectly meant that I was lying. She said that she can't refunded the amount and that nothing can be done about it. Worst support from Airtel. They have incompetent and arrogant support staff.
I regret porting my number from Vodafone to Airtel.

Thank You,
Ajay
Ph#: [protected]

Hi there,

I have applied for new broadband connection at A-338, Vaishali Nagar, Jaipur, Rajasthan on 5th may 2016. One airtel executive came to receive the document and money. after 2 days I got my account number and fixed line number. But no one came to install the broadband. I am trying to reach out that executive but he is also making story that someone will come for sure. Already 9 days gone.

Sub line of email communication going with appellate.[protected]@in.airtel.com is "REFUND AMOUNT-FIXED LINE A/C NO:[protected]"

Telephonic call received with offer of Telephone and Braod band plan on 8-Apr-16. Since 6 month earlier my request was rejected due to non availability of port for phone in area of residence, i confirmed to verify before processing same, based on assurance given by telecaller i processed for application formalities with Deposit amount Rs 1000/- with application (8-Apr-16, Application CEF No[protected].)

Later i called at [protected] (Airtel) by person on 12-Apr-16 "having an issue will be sort out soon in next 2-3 days and connection will be delivered or we will process for refund".

Date" 23-April-16 requested for refund through NEFT (all necessary documents were scanned and email to the above email id.

on 26-Apr-16 communicated "we have initiated your refund on 25/4/16 and you will get the same with 4-5 working days on your respective bank account. "

on 29-Apr-16 recd call informing "cheque will be processed by next week"
same day i informed to above email id.
Reply recd on 30-Apr-16
refund through NEFT with the reference number 66994148 has been rejected stating that refund through cheque is in under process. Hence, you will receive the refund through a cheque within 4 to 5 working days.

Via email, they have verified and confirm that your refund of Rs. 1000/- has already been processed as a cheque bearing the number "699060" dated on 26-04-16 which is in transit for delivery within 10 to 12 working days.

While follow up /communicating after 12 working day regarding non delivery of cheque, updated that above cheque is dispatched on dispatched on[protected] and the same will be delivered within 20 working days.

Today am reaching to you as not finding where i am standing as a customer.

Resp. S/m,
I recharge my mobile for data with rs.1.00 on 08 may 2016 as per advertised 1gb data but data balance not credit than after i call to customer care no.121 on 11 may 2016 at about 10 pm for data balance update. At customer care call receiving person insure to me for already credited data balance but not show in your mobile because our system upgrading and you can use data balance, than after i open net and use some data, after some time mobile snow my main balance and deducted about more than rs.200, i shocked. I continue user airtel data scheme about more than 5 years.
Please refund my main balance due to wrongly deducted in above mobile number.
"thanks with regards"
Yours customer
Subhash swami
Cswami826 @gmail.com

Hi
I checked roaming pack on airtel coustomer care no and i got a message from airtel that recharge with rs 75 and get benefit with free roaming for 30 days. And when i recharge with this amount i got a message that you recharged with 75 you call enjoy local call at 30p/s which already i was having this call rate. When i called coustomer care then they give excuse that you ll get this benifit only when you ll recharge by your own. And when i asked them if this was the terms and condition then why you guys have not mentioned over there in message then they replied that we cant help you in this. I asked them if this type of fraud you people will play with customers then please request my no for mnp. And they answered that sir ofcourse its your choice you can go for it and disconnected my call.

Hello airtlel

I am using my number [protected] for past 10 years... All my official and business contacts have this number only inorder to contact me
I left to us last month... I was not able to receive incoming... Since i did not activate isd calls...
When i returned back to india my number has been blocked...
I was made to walk piller to post unnecessarily... I also raised so many mails regarding the same... Still am unansered... When i approached airtel store... They gave a very irresponsible answer without any respect to the longstand customer and they replied that i have to wait for 2 month or more to get back the number...

I am a postpaid customer and i have to change my airtel postpaid to prepaid. I have used this airtel postpaid more 3 months. I call to customer care for change airtel prepaid and the customer care says "ok you have to change your postpaid to prepaid". Then, i requested to the airtel showroom at 2-may-2016 in moolakadi, madhavaram high road (Near bsnl office), chennai-600039. Still not yet changed to prepaid.

Details:
Name: lakshmanan,
My postpaid number: [protected]
Prepaid sim number:[protected]u

I have recharged my airtel prepaid number twice with rs.1000 and rs.500. The amount has been debited from my bank account and i received message from the bank. But recharge has not been done and the money didn't get added up in the wallet too. Tried contacting airtel customer care number but no use. Really shocked to see so many complaints regarding this. Airtel need to take immediate action regarding this.

I had airtel wifi connection, my number was [protected]. I had bought this wifi from ranchi office. But i was facing issues with this wifi connection. I could hardly use the internet for two days, and would get a message showing my data is almost full. I was told by airtel office people that someone was using my wifi. I wanted to change my wifi password, but was told that it cannot be changed. So i went to kankurgachi branch at kolkata with the wifi where i spoke to airtel person named krishnendu about my issue. He told me to surrender the wifi and disconnect that connection. He made me purchase airtel 4g dongal in an exchange of wifi. He confirmed me that the wifi connection for that number has been disconnected. But looks like he did not do it. I returned my wifi thing, disconnected the connection and bought a new 4g dongal (Along with a new connection) from kankurgachi branch at kolkata on 24th march, 2016. I was told that my wifi connection has been discoonected from that day. But till today i am receiving a bill, and have been asked to pay an amount of 2038.71rs. Bill is for march and till 14 th april. I do not intend to pay this amount as i havent used the internet wifi service. It is a mistake at your end and needs to be corrected by you. Even after surrendering the wifi connection, how do you expect me to still use wifi internet and charge me??? I tried callin you at 121 and 198 many times, but no use. I am not going to pay the same and request you to take some serious action as to why the connection was not disconnected and who used the internet in my name from march till april. Need an urgent action.

Hi, am manogyan nd my number is [protected] in which i hv registered my airtel money acnt app. But just few days before i wrongly entered the mpin 3 tym. For which my accnt got blocked from last 15 days. Kindly suggest me a solution or unblock ma account. As am unble to access the service. My email id is [protected]@gmail.com. Please notify me as soon as possible.

I made a complaint to 198 regarding my activation of 51₹ plan for 1 GB night pack via Airtel app.

The problem was that each time I'd try to activate the plan on Airtel app via my main account balance which was already 300+₹, it'd fail doing so.

The ref. # of it was CONRC[protected]

I later called 121 & made the same complaint.

The ref. # is CLTNM[protected]

I got the message saying that the problem is solved but honest, it hasn't been.

Recharge done on 11-may-16 11:15 pm, mrp:rs292.00, pf:254.02, stax:rs36.98, talktime:rs1.00, balance:rs0.30, transid:[protected]

Above msg i have received from airtel, noone can understand what it means.
Actually, i have recharged a pack of 292 rs from mobikwik and got nothing except this message. I talk to customer care of airtel and also complaint to mobikwik also but no solution of it. If airtel has no such pack than how can they deduct the amount and send me silly message like this. I need a solution for this.

My no.[protected]

Hi,
As per our communication during purchase of my hotspot airtel wi-fi dongle, the airtel advance rental plan for 4 month but i have got only for 3 months for rs 2400 with one time service charges of rs.348 (This amount i have already paid separately)

Now my query is why have you taken rs 3200 proof for same, i have
Please revert my extra amount[protected]=800) asap

Dear, my airtel digital tv id [protected]

Please deactive all the news channel, english channel, & music channels.

How only movies channel (Like - star gold, sat max, zee cinema etc.), infotainment (Like - dicovery. National geography etc.), and family channel (Like - star plus, sony, colour etc.)

Indar sonkar
[protected] ([protected]@gmail.com)

Thank you

Hello there was a complaint against my airtel 4g dingle, while we are in call the call centre person is not willing to answer for anything and disconnected the call while we are on talk. If the customer care is not able to answer for anything why does those kind of person need to be there. I need an answer for this from the technical team,
Very very bad support from airtel customer care

Dear,

This is in reference to your email requesting to stop services on your airtel fixed line number 15919867.

Basis our discussion on xxx, please be informed that i have registered your request for cancellation for your airtel connection bearing account number 15919867. Your reference number is 67694610. Please quote this in any future communication. Your request will be completed by 19th may 2016.

Rental will be seized from 12th may 2016.Incoming and outgoing calls will be barred within 7 days of placing the request.

Your current amount due for bill dated 6th may 2016 is rs.1443.90.

Further, the final bill will be generated on 6th june 2016. Rental applicable will be calculated on prorate basis.

For further queries, please do email.

Customers touch points:

Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.
Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Warm regards,

Nadeem khan
Bharti airtel limited

— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 12/05/2016 04:27:24 pm
Subject: re: shifting of my broadband line

Hi team,

Superb job by you guys. No customer service. The poorest i have ever seen in my
Life.
Please cancel my connection. I do not require your service anymore.
I will not be paying for the time that my connection/service was stopped.

My number is - 080 -

I will post the same in customer complaint forum.

Thanks


From: appellate. [protected]@in. Airtel.com
Sent: thu, 12 may 2016 16:04:58
To:
Subject: re: shifting of my broadband line


Dear,


This is in reference to your email regarding shifting of your airtel fixed line
Connection bearing account number 15919867.


I understand that delay in responding to your email has caused inconvenience to
You and i thank you for your patience.


As per your email dated 10th may 2016, i would like to inform you that our team
Is already working on your request and will update you at the earliest.


For further queries please email.


Customers touch points:


Level 1: customers care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.


Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Warm regards,

Prateek singhal


Bharti airtel limited


— replied message —
From: appellate. [protected]@in. Airtel.com
To:
Sent: 10/05/2016 04:16:05 pm
Subject: re: shifting of my broadband line


Dear,


This is with reference to your email regarding shifting of your airtel fixed
Line connection bearing account number 15919867.


Basis our conversation on [protected], please be informed that i am highlighting
Your issue to the concerned team and they will get back to you with an update
On the same.


For further queries, please do email.


Customers touch points:


Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.


Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Warm regards,


Ifham


Bharti airtel limited

— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 10/05/2016 03:43:32 pm
Subject: re: shifting of my broadband line

Hi,

This is not resolved yet. A technician came to my home, checked the phone and
Later left to check the box from where it is routed. It's been 1.5 hrs since he
Left. No idea, where is he?
I tried calling him, but his phone is not getting through.

This is the 3rd technician who is disappearing after coming to my house. It is
Uch a bad service.
I have decided to send a note to our society management to publish this
Horrible experience in our notice board where at least 100 + connections are
Possible.

Thanks


From: appellate. [protected]@in. Airtel.com
Sent: mon, 09 may 2016 18:59:58
To:
Subject: re: shifting of my broadband line


Dear,


Greetings from airtel!


This is in reference to your email regarding the shifting on your airtel
Account 15919867.


I have verified your account and gone through the details and working towards
Resolving the problem.


I regret for the delay in resolution. Let me assure you that the issue would be
Resolved on priority and our team will get back with the updated status at the
Earliest.


Please bear with us!


For further queries, please do email. I will be delighted to assist you.


Customer touch points:


Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Regards,


Surendra nath s


Bharti airtel limited


— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 09/05/2016 04:36:37 pm
Subject: shifting of my broadband line

Hi,

This is my 10 attempt to reach someone to try and see if there is a solution to
Activate my airtel broadband to my new address.

Sr[protected]

Airtel #- 080


Alternatively, i am doing whatever possible to post the poor service and the
Complaints in almost all the available forums to bring this to someone's
Notice.

Thanks

I took an airtel connection 2 months back. It was a 10 gb postpaid plan. After 2 weeks of service i consumed 4gb of data. On 29th of april i checked my balance which showed a little more than 5gb of data. I switched off the dongle and slept. Next morning i saw 2 messages in my mobile. 1 which came around 1am saying i have consumed more than 50% of the data and another message around 2am saying i have consumed more than 90% of my data. I checked my balance and found only 600mb of data was left. I called customer care but they said they can't do anything unless the bill is generated which mean i cannot use the dongle any more till the bill is generated. I asked for disconnection and they did that. After the bill was generated i called them and they accepted that that was an error and they cannot do anything as the data cannot be carry forwarded. Also the connection was already disconnected. This is pure cheating. I lost my money as i had to pay for the plan i chose and i did not get the expected value for the money paid. For airtel prepaid, i need to pay rs. 600 to 700 to get that 4gb