Airtel Complaints & Reviews

I am a postpaid customer and i have to change my airtel postpaid to prepaid. I have used this airtel postpaid more 3 months. I call to customer care for change airtel prepaid and the customer care says "ok you have to change your postpaid to prepaid". Then, i requested to the airtel showroom at 2-may-2016 in moolakadi, madhavaram high road (Near bsnl office), chennai-600039. Still not yet changed to prepaid.

Details:
Name: lakshmanan,
My postpaid number: [protected]
Prepaid sim number:[protected]u

I have recharged my airtel prepaid number twice with rs.1000 and rs.500. The amount has been debited from my bank account and i received message from the bank. But recharge has not been done and the money didn't get added up in the wallet too. Tried contacting airtel customer care number but no use. Really shocked to see so many complaints regarding this. Airtel need to take immediate action regarding this.

I had airtel wifi connection, my number was [protected]. I had bought this wifi from ranchi office. But i was facing issues with this wifi connection. I could hardly use the internet for two days, and would get a message showing my data is almost full. I was told by airtel office people that someone was using my wifi. I wanted to change my wifi password, but was told that it cannot be changed. So i went to kankurgachi branch at kolkata with the wifi where i spoke to airtel person named krishnendu about my issue. He told me to surrender the wifi and disconnect that connection. He made me purchase airtel 4g dongal in an exchange of wifi. He confirmed me that the wifi connection for that number has been disconnected. But looks like he did not do it. I returned my wifi thing, disconnected the connection and bought a new 4g dongal (Along with a new connection) from kankurgachi branch at kolkata on 24th march, 2016. I was told that my wifi connection has been discoonected from that day. But till today i am receiving a bill, and have been asked to pay an amount of 2038.71rs. Bill is for march and till 14 th april. I do not intend to pay this amount as i havent used the internet wifi service. It is a mistake at your end and needs to be corrected by you. Even after surrendering the wifi connection, how do you expect me to still use wifi internet and charge me??? I tried callin you at 121 and 198 many times, but no use. I am not going to pay the same and request you to take some serious action as to why the connection was not disconnected and who used the internet in my name from march till april. Need an urgent action.

Hi, am manogyan nd my number is [protected] in which i hv registered my airtel money acnt app. But just few days before i wrongly entered the mpin 3 tym. For which my accnt got blocked from last 15 days. Kindly suggest me a solution or unblock ma account. As am unble to access the service. My email id is [protected]@gmail.com. Please notify me as soon as possible.

I made a complaint to 198 regarding my activation of 51₹ plan for 1 GB night pack via Airtel app.

The problem was that each time I'd try to activate the plan on Airtel app via my main account balance which was already 300+₹, it'd fail doing so.

The ref. # of it was CONRC[protected]

I later called 121 & made the same complaint.

The ref. # is CLTNM[protected]

I got the message saying that the problem is solved but honest, it hasn't been.

Recharge done on 11-may-16 11:15 pm, mrp:rs292.00, pf:254.02, stax:rs36.98, talktime:rs1.00, balance:rs0.30, transid:[protected]

Above msg i have received from airtel, noone can understand what it means.
Actually, i have recharged a pack of 292 rs from mobikwik and got nothing except this message. I talk to customer care of airtel and also complaint to mobikwik also but no solution of it. If airtel has no such pack than how can they deduct the amount and send me silly message like this. I need a solution for this.

My no.[protected]

Hi,
As per our communication during purchase of my hotspot airtel wi-fi dongle, the airtel advance rental plan for 4 month but i have got only for 3 months for rs 2400 with one time service charges of rs.348 (This amount i have already paid separately)

Now my query is why have you taken rs 3200 proof for same, i have
Please revert my extra amount[protected]=800) asap

Dear, my airtel digital tv id [protected]

Please deactive all the news channel, english channel, & music channels.

How only movies channel (Like - star gold, sat max, zee cinema etc.), infotainment (Like - dicovery. National geography etc.), and family channel (Like - star plus, sony, colour etc.)

Indar sonkar
[protected] ([protected]@gmail.com)

Thank you

Hello there was a complaint against my airtel 4g dingle, while we are in call the call centre person is not willing to answer for anything and disconnected the call while we are on talk. If the customer care is not able to answer for anything why does those kind of person need to be there. I need an answer for this from the technical team,
Very very bad support from airtel customer care

Dear,

This is in reference to your email requesting to stop services on your airtel fixed line number 15919867.

Basis our discussion on xxx, please be informed that i have registered your request for cancellation for your airtel connection bearing account number 15919867. Your reference number is 67694610. Please quote this in any future communication. Your request will be completed by 19th may 2016.

Rental will be seized from 12th may 2016.Incoming and outgoing calls will be barred within 7 days of placing the request.

Your current amount due for bill dated 6th may 2016 is rs.1443.90.

Further, the final bill will be generated on 6th june 2016. Rental applicable will be calculated on prorate basis.

For further queries, please do email.

Customers touch points:

Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.
Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Warm regards,

Nadeem khan
Bharti airtel limited

— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 12/05/2016 04:27:24 pm
Subject: re: shifting of my broadband line

Hi team,

Superb job by you guys. No customer service. The poorest i have ever seen in my
Life.
Please cancel my connection. I do not require your service anymore.
I will not be paying for the time that my connection/service was stopped.

My number is - 080 -

I will post the same in customer complaint forum.

Thanks


From: appellate. [protected]@in. Airtel.com
Sent: thu, 12 may 2016 16:04:58
To:
Subject: re: shifting of my broadband line


Dear,


This is in reference to your email regarding shifting of your airtel fixed line
Connection bearing account number 15919867.


I understand that delay in responding to your email has caused inconvenience to
You and i thank you for your patience.


As per your email dated 10th may 2016, i would like to inform you that our team
Is already working on your request and will update you at the earliest.


For further queries please email.


Customers touch points:


Level 1: customers care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.


Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Warm regards,

Prateek singhal


Bharti airtel limited


— replied message —
From: appellate. [protected]@in. Airtel.com
To:
Sent: 10/05/2016 04:16:05 pm
Subject: re: shifting of my broadband line


Dear,


This is with reference to your email regarding shifting of your airtel fixed
Line connection bearing account number 15919867.


Basis our conversation on [protected], please be informed that i am highlighting
Your issue to the concerned team and they will get back to you with an update
On the same.


For further queries, please do email.


Customers touch points:


Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours: 24/7.


Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Warm regards,


Ifham


Bharti airtel limited

— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 10/05/2016 03:43:32 pm
Subject: re: shifting of my broadband line

Hi,

This is not resolved yet. A technician came to my home, checked the phone and
Later left to check the box from where it is routed. It's been 1.5 hrs since he
Left. No idea, where is he?
I tried calling him, but his phone is not getting through.

This is the 3rd technician who is disappearing after coming to my house. It is
Uch a bad service.
I have decided to send a note to our society management to publish this
Horrible experience in our notice board where at least 100 + connections are
Possible.

Thanks


From: appellate. [protected]@in. Airtel.com
Sent: mon, 09 may 2016 18:59:58
To:
Subject: re: shifting of my broadband line


Dear,


Greetings from airtel!


This is in reference to your email regarding the shifting on your airtel
Account 15919867.


I have verified your account and gone through the details and working towards
Resolving the problem.


I regret for the delay in resolution. Let me assure you that the issue would be
Resolved on priority and our team will get back with the updated status at the
Earliest.


Please bear with us!


For further queries, please do email. I will be delighted to assist you.


Customer touch points:


Level 1: customer care: [protected]@in. Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal. [protected]@in. Airtel.com and[protected], working
Hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and
[protected], working hours: 9:30 to 6:30, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Regards,


Surendra nath s


Bharti airtel limited


— original message —
From:
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 09/05/2016 04:36:37 pm
Subject: shifting of my broadband line

Hi,

This is my 10 attempt to reach someone to try and see if there is a solution to
Activate my airtel broadband to my new address.

Sr[protected]

Airtel #- 080


Alternatively, i am doing whatever possible to post the poor service and the
Complaints in almost all the available forums to bring this to someone's
Notice.

Thanks

I took an airtel connection 2 months back. It was a 10 gb postpaid plan. After 2 weeks of service i consumed 4gb of data. On 29th of april i checked my balance which showed a little more than 5gb of data. I switched off the dongle and slept. Next morning i saw 2 messages in my mobile. 1 which came around 1am saying i have consumed more than 50% of the data and another message around 2am saying i have consumed more than 90% of my data. I checked my balance and found only 600mb of data was left. I called customer care but they said they can't do anything unless the bill is generated which mean i cannot use the dongle any more till the bill is generated. I asked for disconnection and they did that. After the bill was generated i called them and they accepted that that was an error and they cannot do anything as the data cannot be carry forwarded. Also the connection was already disconnected. This is pure cheating. I lost my money as i had to pay for the plan i chose and i did not get the expected value for the money paid. For airtel prepaid, i need to pay rs. 600 to 700 to get that 4gb

Please refer to your customer care message dated 12.05.2016, which i received around 3.00 p. M, in which you have mentioned this month bill due, i have already paid the bill online on 09.05.2016. Why you sent the message if bill already have been paid, neither you sent any payment confirmation message. This type of practice is not tolerable at all. Please overlook the matter and send your reply.

I have requested for airtel broadband for my personal use on[protected] and paid initial payment of rs 1000 as advance to mr guru his mobile number is ([protected]), he said that i will get the connection in two days of time. But to my surprise no one approached to me or i got any call from anyone regarding the connection. Then i decided to call back mr guru who have took the payment from me, he kept on giving me false promises and not taking any initiative steps for me and now he is not picking up my call at all. I am really in mental stress and dont no what exactly should i do. It would be very nice if you guys bring out a good solution for my problem. Please help me out.

I had a 3g data balance of 4.2 gb in my account till 26/05/2016 but, whenever I switch on mobile data it says disconnected. I have this issue from 04/05/2016. When I contacted customer care on 05/05/2016 they said that they will register a complaint and resolve the problem but no use. I called again on 7th and 11th also but no use. I have the messages received from them.

Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C3GDC[protected], registered on 05-may-2016 11:37.We will update you by 09-MAY-16.

Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CGPSC[protected] registered on 07-may-2016 13:45

Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CGPSC[protected] registered on 11-may-2016 13:55

I think they are cheating me. I'm using Vodafone now and it works fine. If airtel can't solve the problem then I have to port to other network.

AIRTEL "SUCKS"

The most popular connection have reached to the jungles but cant provide connection in the city itself. Amazingly High call drops.
However my complaint is about the cheating practices. my porting request has got no response post 45 days however confirmation of reciept of documents i recd prior to expiry of Porting request.
Moreover, i have called number of time to customer care but they didnt revert back and only provide false assurance and reference numbers, i just don't understand what for.

I have applied broadband connection on 7.4.16 chennai.i checked with airtel before applying connection.They said connection feasible but speed max will be 2mbps only.he said plan 2mbps 75 gb 1095 plan.i checked with airtel 2 to 3 times before applying because i have applied airtel on december 2015 but connection cant given due to no feasibilty.I got amount back after 1 month that time.l.I applied for the connection second time now april 2016.I paid 1000 rupees for this connection after 2 days i got call from airtel technical tean from my area.he said connection is not possible in my area and cant give connection in future too.he scolded airtel sales person for doing like this.he said airtel sales team doing like this to finish target.he asked me to get the amount back from airtel and never apply for connection in my area.i called to sales person and airtel team who collected my application but no response from them.please credit my amount back if connection not feasible.

Number - [protected]


Dear Idhyakani,
Greetings from airtel!

This is with reference to your email expressing concern over delay in providing newconnection for your airtel fixedline connection, bearing account number [protected].

We have forwarded your request to the concerned team. Our team will be contacting you with an update on the same shortly.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Regards,

Rashmi.N.


bharti airtel limited

Last mail came on 4th may 2016.
No call came after this kindly return my amount back.I have updated details in airtel online refund 20 days before but amount not yet credited back.

I am taken the connection on[protected].In that day is working fine, after that the connection is not working.
I drop a mail [protected]@in. Airtel.com they are given the reply wait for 3 days that 3 days is completed, i told please close the connection their is no reply from that mails, max 10 times send a mail upto date, they are telling only one reson they are wasted 5 days. Please taken the action.
Thanks

Dear sir,
V opted for a new WiFi plan with unlimited calling, but as soon as it is started our sintex facility has been stopped.. many a times I made a complain of the same, but no resolution has been received yet. Around 15 days have passed, no response to the complain received yet.
I thereby request u to activate it as soon as possible.
The 2 frequently used sintex numbers are 445, 5152.
Thank you

Hi,

I just want to port my number from tata docomo to Airtel, one of your agent Rajendra Mb.no.[protected], collected required documents from me and also provided me a sim, even verification also completed from airtel now it is almost 20 days but still i did not get any feedback from his side even when i tried to contact him many times.but refused to receive my phone calls.
once or twice he communicated with me and i told him to return my documents if you are not able to provide me postpaid connection, but unfortunately he disconnected the phone call, In future if i any misuse of my documents, i'll claim to airtel in this.

Hi, Am one of the customer in Airtel past 4 years.
Yesterday I made a recharge through online from Standard Chartered the cost of 30rs. still am not getting the amount against my mobile number.

when it will update or when it will reverse the cost to respective account ?

Contact : [protected]

your immediate reply highly appreciated


Thanks
Jegan S
+91-[protected]