Airtel Complaints & Reviews

To find my mobile which was stolen
Mobile details:-
Mobile no.[protected] and 2nd mb no.[protected] both sims are airtel .
Model : ze550ml
Imei number : 1-[protected]o
Imei number : 2-[protected]
Lost date :09.04.2016
I have given fir in the police station but no responsce from them till now.
No action is being taken by them, no social responsibilty from the concerned authority,
Please find my mobile with humbel request
Please find the number which used my stolen asus mobile. Imei no of my ph are 1-[protected]o and 2nd 2-[protected] . Culprit can not use the mobil set
You will do action through your system by imei no .
Please reply soon.
Chitar singh meena
M n .[protected]

I called into Airtel customer care to make a service complaint. The charges are supposed to be 50 paise for 3 mins. I ended up holding the call for 10 mins without any executive answering the call and I was charged Re. 1 for that. Why do they charge when no one answers the call? They should start charging after someone answers. It is annoying and causes disturbance to me as it happens many time. I want redressal.

I am holding a data card (Data card # [protected]) from airtel due to low network coverage placed a cancellation request to airtel, their retention team gave me commitment 10 gb/month for rs 999 from which rs 250 will be refunded for next 9 months and they promised me to rectify the network issue. Hence i accepted to retain the connection but all of sudden they said that plan is not applicable for me so they will give me another plan 10 gb/month for rs 999 from which i will get rs 300 every month for a quarter.

This offer will be valid for only 3 months for every quarter i have to send a mail to renew this offer so that i will get this offer as long as i am holding this connection with airtel which was mentioned by their retention team. I had asked them so many times about this offer they promised me that i will get this as long as the connection is active. Hence again i accepted to retain the connection with airtel, when i checked with their customer care they told me that it is not possible and they are not going to activate this plan to me post 3 months.

This issue is running for more than a month every time different people will give different commitments but nothing is recorded in my account which made me to question about their trustworthy. When i started to ask the written commitment for this they were step back and didn't give anything in written. Airtel is giving fake commitments to customers and with poor quality of network coverage they are charging premium, their 4g dongle is consuming more data than what is consumed. When these questions raised to their customer cares getting only template responses which is not relevant to the question.

Their nodal team, appellate teams are just for eye wash they won't care about customers pain or issues. Complete airtel is trying to cheat and pull money from their customers they are not ready to solve the customers issues. For simple issue i have been waiting for more than 1 month which is still open and all of sudden they disconnected my connection without my confirmation to proceed.

Successfully recharge done through airtel app under special offers with RC 186 for 1GB 3G data for 28 days but received only 550MB of data. This is completely unsatisfactory and need attention to be taken and credit the benefit data to my account or refund my money.
PFA for the screenshot of the offer i have gone for. its RC 186

Hi,

I was using the airtel sim (+91 [protected]) from 2005 and 6 months back i have received a message that the documents were missing. When i verified with the customer care i was told to ignore the message as the documents were intact and available. But few days later my sim was blocked and i was told that they wont be able to unblock the sim as it was recycled. But recently this sim card was issued to someone. Could you please take the complaint against the airtel and provide clarity on this.

This was my first sim card and all my professional, personal and financial things are tied to this number. Without this number i have struggled a lot.

Regards,
Varun shetty

Hi

I have ported my no from karnataka to delhi, and they have changed my plan without informing me.
Earlier also same thing happened with me in karnataka, , at that customer service representative told me that if you port your no. To other state, you can continue with the same plan.
Now they have given me my plan, but i want my old plan,

Thanks,
Nishant

Hi Team,

I have been suffering from false promises by Airtel costumer care and its representative. I applied and paid for broadband for last two weeks but there has been no action so far. When ever i call the Airtel the say they will install the connection tomorrow. Its really disappointed the way they treat new customer.

Here is my account no.. [protected].

Hello,

I made a complain in reference to my transaction done for airtel digital tv dated 7th april, 2016 @ 4:17 pm on your website www.airtel.in.

I used my hdfc credit card to recharge it. I got a confirmation message about from the hdfc bank but i did not receive the message from airtel about the balance. On the call today i was said the transaction was failed according to you and hdfc bank is claiming that the transaction is ok and airtel has claimed the money with id :078707. I am not sure what is going on but i need a proof from your end that the transaction did not go through. Can you send me the copy of it. Hdfc claims that they have a proof on the claim made by airtel

Please look into it at the earliest or i have to go through the customer court and file a case against airtel to get my money back.

Thanks,
Krunal patel
Editor in chief
Syagi samrat
Vadodara
[protected]

Dear sir,

This is my airtel no. [protected] and my name is surendra prasad singh

I have got a massage and charges deduct rs 250/- i have taken the complain with reference to the service request no – 68790832, related to billing dispute on my airtel mobile but i have got a new massage ---the charges levied in the bill are valid.
I don’t understand i am using blackberry and not getting any internet plan but airtel charged rs 250/- without any reason.
Pls arrange to resolve below customer issue on priority & revert with resolution.

I had applied for a 4g hotspot dongle in the month of feb 2016. My airtel
Mobile number is [protected]. I had bought the hot spot device and a 4 months scheme for 4gb by paying 2899/-. The 4g was activated on 23.02.2016.

From day one, the network speed received by me is pathetic. I was constantly following up with the support desk and i was asked to do different settings but still there was no change in the network speed. Finally on 06.03.2016, after contacting the support desk for the 3rd or 4th time, an issue was logged by the support desk with the reference number 68184076 stating that the issue will be closed in 4 days. On not receiving any feedback from the support desk for 4 days, i again contacted the support desk quoting the reference number and i was informed that a survey was done of my area and the necessary arrangements will be done in the next 2 months.

Since i have already paid for 4 months, what do i do with the pathetic speed available till that time? For all the ads shown by airtel with fast network speed in mountains and valleys and islands, there is not even a decent network available in a city like thane where i reside.

Finally i am compelled to cancel the connection and in this regards i have been continuously communicating with the appellate authority thru emails. But even after almost 14 emails, i have not got any satisfactory reply from airtel. I have been informed in one of the mails that the connection has been suspended but i have not got any proper communication from airtel as to what happens to the rs.2899/- i have paid as advance for the connection and will it be refunded to me.

I am repenting that i bought the airtel 4g dongle. I had a airtel mobile
Connection earlier and i had ported it to vodafone for the same network reason and i feel i have made a mistake again by trusting the ads shown by airtel and going for its services again.

I have paid money (1049/-) and supporting documents for an airtel broadband connection on 2nd april 2016, however till date i have not got a broadband connection at my home.

It’s been more than a week and there has been no further communication post collecting the money and documents. On calling the customer care, they keep on postponing the issue and are not helping me with my concern.

Cef no: tblr 7089940

This is highly disappointing from airtel side. I would like a refund of my money and would instead go for tata docomo as they seem to be much more professional.

This is to inform you that i have purchase Airtel 4G Mifi plan @ 500/- per month where in Airtel committed if i will purchase Mifi Dongle which is Rs.2000/- then my 4 month rental upto 4GB data would be Zero.

Now i have received my 1st bill amounting Rs.800/-, and the team who sold me plan is refusing to provide me bill waiver.

this is really bad and affecting Airtel image. Need your support to investigate and close this issue

Airtel represetative who collected the cash from my home is Mahesh and his number [protected]. Kindly revert on priority

Last week I purchased one prepaid 4g sim from Airtel 4g centre but that no is not activate till now. they took 450/Rs for 6gb data but that sim is not working till now. I raised complaint 8 times and visit to technical centre 3 times but
tele-callers not responding properly they told me our side is OK please contact dealer but dealer said contact customer care. So this is my condition please resolve my problem, i am feeling bad about airtel. Airtel is worst customer service provider in india.

My Airtel app said 500MB data for 103Rs. When I recharged with the same I have received only 300MB. Either put the balance or refund the money.. It's not the first time am facing these type of issues. App says something and data will be something else after recharge.. Airtel insists us to use their app for recharges and cheats us like this.. I went to their website and tried to complain but it kept saying my capche is wrong although it was right all the time

I have rechager a UP west number [protected], from my airtel app mobile no.[protected], but its not recharge to that number and status show that transaction successful.as shown below.

airtel money top up successful. Amt: Rs. 100.0, one-time processing fee:Rs. 0.0, Txn ID:[protected], Date: 11/04/16 09:34, Bal: Rs.100

I have a post paid connection & being staying abroad I just keep it with minimum international roaming for emergency use. However when I come to India every two month I use it & also activate suitable 3G service for the period of stay which is generally between 7 to 21 days. I also deactivate the 3G service just on the day of leaving India as other wise it will automatically be renewed after each billing cycle which I will not be able to use.
This Time also I went to India on 1st March & activated a one GB pack @300 which was valid for one month. However as I had to leave India on 9th March, I called up customer care from Delhi Airport at around 1800 hrs just before leaving to deactivate my data pack. But this time they mentioned a strange policy saying that all the data used on the deactivation request date will be charged separately. I can not understand once it is volume based data service pack how can you charge separately unless I have not consumed the data over & above the limit. This time within that 7/8 days I consumed only 862 MB including the use on 9th the date of deactivation request. When I received the huge bill of 2850 I got shocked as my billing amount with data pack of Rs 300 should not have been more than RS 800 including all charges taxes etc if they would have not charged for huge amount on 3G data in a illogical manner. No one is so foolish to deactivate the data pack to pay more than Rs 2000 Extra rather than keeping it activated as in activated condition they would have only charged me for Rs 300 extra for next billing cycle as it get auto renewed. I just requested for deactivation to save my Rs 300 & not to pay RS 2000 More.
This is why Airtel & all other service provider pushes for postpaid connection to charge customer heavily/illogically without any problem as customer can do nothing once the bill is received.
This would not been the case If I would have a prepaid connection.
I have written mail to nodal officer but request was rejected & asked me to pay the huge illogical amount.

Arumoy Bhowmick
.

Airtel promises to provide 4g lte speed and sells their dongle while they do not have coverage in any areas across bangalore.. Not even in prime areas.. Their dongle software do not support windows 10 and if you raise a complaint they close the case without informing the customer. Never go for airtel.. You only get a max of 150 kps speed.. I'm struggling by paying 2 months advance amount..

I paid rs 298 vide transaction id[protected] on 10.04.16 online but balance not given in mobile no [protected]. Toll free numbers are not working properly. Please get the payment made effective. I have also lost one more recharge 15 days before. Please get the issue solved otherwise i would be compelled to drag the issue in consumer forum.
Desh deepak

Hi am unable to receive messages since last Monday i.e. April 3rd 2016.
I am able to send and receive calls. Even send text messages. But am unable to receive messages since last one week. I thought it to be some network problem but the other Airtel sim users in my area are not experiencing any such problem. It's been a week and there seems to be no end to it.


pls do the needful at the earliest.
my mobile no is [protected]

I pay 250 registration charge but not any process in my sim and give all documents to executive (vijay) 04/04/16