Airtel Complaints & Reviews

I am Airtel Broadband and fixed line services customer since 2007 ([protected]) along with 2 cell phones.
I give approximately 1 lakh revenue to Airtel per year from my house. Off late in the area i live (HSR 2nd Sector Bangalore) the connection quality is pathetic. Frequent service outage and poor signal quality.
Need Airtel to fix this problem.

Wrong commitment by executive to get the plan changed
nodal officer no gets diverted to 121 or 198 means their customer care is their nodal officer
customer care executive - Priyansh, not ready to take complaint against nodal officer
customer care super wiser - Saurabh, threatened to disconnect the call
horrible service
customer care or nodal officer never reply to your mail
helpless customers

I got msg for the offer the amt of 228 for 1 gb 3g/ 4g for 28 days. i puted the recharge of 228 nd i only got 675 mb data. for 23 days. then i called customer care they told " you have to do recharge only by retail.wht nonsence?. if you are offring any plan so you shoud provide banifit as well. i didnt get my rest data only cose i recharge online.verry bad experience no apllozige.

My sim card new but network problem with our area.And money losses every time. Please solve this problem. My number is-[protected].

I do not have any signal in my house for the past two months.
My phone, and my wifi do not work. There are no bars indicating any sort of connection. I have filed multiple complaints with the helpline and on the website. I have been calling regarding this issue for the past one month.

No response. Airtel has closed the complaints without resolving.

Data Recharge done on 1st March 2016 for Rs 253 exhausted within 12 days even though not that much data used for usage.
When contacted Customer Care Service the responses were negative and unsatisfactory.
My No is [protected]

I want register a complaint against Airtel for generating invalid bill amount for my broadband connection

My Airtel broadband connection details are as follows
Connection Number- [protected]
Connection Name- Manoj Kumar

I asked to disconnect Airtel broadband connection approximately on June 2014, they asked me to keep it in safe custody, said it is not chargeable and I don't have to pay anything. After several months they repetitively asked me to give connection back again. So I called their customer care and asked to disconnect. They said they will disconnect and I would get some email/mobile notification and I didn't get any such notification after that.

But on Nov 27 2015, contrary to my request, they removed this safe custody mode and turned my connection active. Ever since I am getting bill amount generated every month and the amount has reached more than Rs7000. I never asked them to make my connection active again because I switched to another fibernet service provider one and a half years ago

I don't understand the logic of why I have to pay the bill amount for something that I have not used at all. They themselves agree that I have not been using the connection for quite some time but they still want me to pay the bill amount for a mistake their team has committed (making my connection active)

I called their customer care multiple times for the past few months they're not at all listening to my request to invalidate the bill amount disconnect the connection. I am absolutely frustrated with their customer care for not listening to my request and extremely disappointed with their service.

Complaint Resolution Expectation: I want Airtel to disconnect my connection and invalidate the bill amount. I kindly request to register this complaint against Airtel and help in resolving this issue as soon as possible

Consumer name- Devabalan
Consumer Email address- [protected]@gmail.com

I am an Airtel post paid customer for long time and I have been loyal customer as I have paid all my bills sometimes (more than once) even in advance. I been availing International Roaming with Airtel from 2013 due to my occasional visits outside India and coverage is astonishing. I use this IR feature to mainly receiving missed calls and message from my family.

I never faced any issues with this IR feature until recently when Airtel has revised their IR plan to 149 from 99. This price revision was not smooth as I was initially given an intimation saying that my IR will be deactivated in a week time which happened in January 2016. So I have to ask for a new IR feature at new price, which was still fine with me.

However I was shocked a month later to see my bill had Rs 8000/- due to international data roaming. I couldn't understand as it was a surprise for me to see such a whopping charge on my bill.

On enquiry they told me that, my mobile internet was ON while I landed UK on Feb 29th and it has downloaded 9.29 MB data which was charged at the rate of 7 Rs per 10KB. Later Airtel have suspended my data service which came late to protect me before I become DIWALA.

Even though I had several email and then telephonic conversations, Airtel couldnt resolve my complaint. But they persisted in saying we can't do anything, rather I should have read the email which they have sent to me on January month. Credit limit is not for data service, should I have been careful with my mobile usage.

Following are the complaints which I have to Airtel, which was not answer properly:
1) Why was my international data roaming left active?
2) Why did you didnt stop my data service when I was going above the credit limit of Rs 3600?
3) Why my Bill says 4MB usage but charges is equal to 9.29 MB?

Please help.

My Sim Card([protected]) is not active since last week. I have tweeted on the same and i m not getting any response. The number is getting recharged but the sim is not active and its showing as No Service. Can i get a response on the same.

I requested for Prepaid to Postpaid connection on 14th march
the request was done on 15th march and now both of my number Prepaid and Postpaid are not Working and airtel people are saying it wail take another 4 hours to activate
you should have told me earlier for the same i would not have requested for it
This has affected my whole day of work
who is responsible for this??
I cant leave this state as in other state it wont activate and i will be stuck

Amount of rs 1190.80 has been debited from my bank account but still my airtel bill payment has not yet done. Kindly solve my problem as soon as possible.

Today morning I have recharged my airtel number [protected] with Rs 25/-. But my balance has not been updated. When I contacted Airtel - 198 - I have been put onto a floor supervisor by name Mr Swamy. He tells me that my number has been recharged with 100 MB net balance instead of talk time. When I asked him how this happens he said that he cannot do anything about this and refused to register my complaint.

I think Airtel is become fraudulent and eating away customers' balances.

I appeal to whoever is concerned to resolve this issue immediately.

I'm experiencing this very often by AirTel. I could understand now how AirTEl became such a big service provider. A plan which is never use full for the users but looks silky. Example: They have introduced Auto Renewal. This will only renew if it expires! Good Option but all data which we have will be gone! Then why the hell should i go for this auto renewal? rather i could make it myself and retain the data. This is all just money sucking leach ideas. Just wanna talk about the customer care! AirTel have the best customer care! They never solve the customer issue. Instead you could close the customer care and leave the customers like that. They would be happy than calling you. Thanks for the wonderful service provided.

Airtel do not response to customer I am complaining from last 4 days about my connection from prepaid to postpaid.we do not have airtel office in our city.

Hi Team,

I have said about this many time from Jan 2016 I don't get tower please look on this as soon as possible,

Regards,
Murali

1. Airtel company stopped my postpaid mobile (Business) no. [protected] service because my documents are missing from their site.
2. at the time they stopped my sim service, i was roaming.
3. this happen after 6 month... how could this possible.
4. my card is now out of service. due to this i lost my project on which i was working since[protected].
5. that work is given to other one. this lost is about 1.2 lakh...
6. for business point of view i brought this postpaid sim.
7. please help me to fulfill the lost...
please help...

My Mobile no. [protected]
मै Airtel से BSNL में Mobile Number Portability कराने के लिए दो बार Documents दिया, लेकिन Airtel कर नहीं रहा है | Please help me

For the bill period from[protected] to[protected] unautorised charged rs 279 as a value added services which was not ueed by me. my mobile number [protected] . relatation number-[protected] and bill number[protected]. bill date[protected]. kindly help me immediately

My bill has been clubbed with someone else's and dues have accumulated. The outgoing services have been disrupted due to this. The customer care centre is not committing to resolve the problem. I have emailed, tweeted and posted on the Facebook wall but to no avail. Today, my incoming service was also suspended. I have been facing problems with Airtel for over a month now. Please suggest a course of action.

Have been using broad band with landline for a year. The allotted 8gb used to be over in 15 days with a sparse use. The bsnl bb service i had for 6years i had never used more than 2gb. Even changed my password once. Now for the past 10 days server is lost most of the day. The technician is not picking the phone. Kindly cancel my connection with immediate effect.