Airtel Complaints & Reviews

There was an advertisement put up by Airtel in the society Mahindra Aura. sector 110A, Gurgaon. As per this ad, Registration fee is waived off for any postpaid user. Cashback offer for Broadband activation charges and 50% off on IPTV activation charges. Based on the information provided in this ad, I took a new Airtel connection (IPTV+Broadband) from Mr. Arun Chauhan (Mb. +91-[protected]) on 18/11/2015. He sent his executive Mr. Shivaji and I paid Rs. 2750/- (1000 Rs. as activation charges for Broadband and 1750/- as activation charges for IPTV as per the ad and verbal confirmation by Mr. Arun Chauhan). Now when I got my first bill (Bill No.[protected], Airtel has again charged me with Rs. 1000/- as activation charges for dsl and Rs. 3499/- as activation charges for IPTV + 14.5% taxes. I have raised the concern with 121 on 6th December and it took 2 months to close the complaint despite several escalations. Now during these two months, there were certain waivers that I was entitled to but I have not yet got that and now while I was waiting for almost a month for this waivers to be posted, Airtel has barred the services too. Here is complete list of waivers :
1. Bill Number :[protected]Nov-2015 to 01-Dec-2015)
Reference : (Interaction id[protected] and Email with subject "Request for waive-off for service outage"

2. Bill Number :[protected]Nov-2015 to 01-Dec-2015)
Reference : Promotional Offer of 200 Rs. Cashback for first 6 months against Broadband Connection Charges (1/6)

3. Bill Number :[protected]Dec-2015 to 01-Jan-2016)
Reference : Complaint Id. 61852658

4. Bill Number :[protected]Dec-2015 to 01-Jan-2016)
Reference : Late Fee of Rs. 118.89 charged despite duplicate billing related issue was under National Escalation Team and Appellate Team

5. Bill Number :[protected]Dec-2015 to 01-Jan-2016)
Reference : Service Barred for 2 days in this billing cycle from December 31st to January 1st despite duplicate billing related issue was under National Escalation Team and Appellate Team

6. Bill Number :[protected]Dec-2015 to 01-Jan-2016)
Reference : Service Barred for 2 days in this billing cycle on December 31st and January 1st despite duplicate billing related issue was under National Escalation Team and Appellate Team

7. Bill Number :[protected]Dec-2015 to 01-Jan-2016)
Reference : Promotional Offer of 200 Rs. Cashback for first 6 months against Broadband Connection Charges (2/6)

8. Bill Number :[protected]Jan-2016 to 01-Feb-2016)
Reference : Service Barred for 3 days in this billing cycle on January 02, 03 and 04 despite duplicate billing related issue was under National Escalation Team and Appellate Team

9. Bill Number :[protected]Jan-2016 to 01-Feb-2016)
Reference : Late Fee of Rs. 104.54 charged despite duplicate billing related issue was under National Escalation Team and Appellate Team

10. Bill Number :[protected]Jan-2016 to 01-Feb-2016)
Reference : Promotional Offer of 200 Rs. Cashback for first 6 months against Broadband Connection Charges (3/6)

11. Bill Number :[protected]Feb-2016 to 01-March-2016)
Reference : Late Fee of Rs. 100 charged despite billing waiver related issue was under Appellate Team

12. Bill Number :[protected]Feb-2016 to 01-March-2016)
Reference : Promotional Offer of 200 Rs. Cashback for first 6 months against Broadband Connection Charges (4/6)

13. Latest bill generated on 3rd March has 100 Rs. charged as late fee.

I got a call from number (+[protected] on 09th march 2016.he told me, he is calling from TATA consultancy as a head officer and told me, I won a lottery of 25 lacs, but I immediately said I dont need for this and disconnect the call .

Please alert
This is very dangerous.

Airtel Bill was generated for 886 in January. I complained for extra charges and company reduced the amount to 771
In this bill they had MNP outstanding charges of 553 dated 26th January (my phone number got ported from Gurgaon to Bangalore).
In the month of February This 'MNP outstanding charges of 1441 are again appearing dated 27th january. My number got ported in 14th January and I already paid all MNP charges but have been following up with Company for Airtel bill for Feb they are asking me to pay without providing usage or break up details.

Dear all,
i recharged for a value of 197 on feb 24 and received 33500 sec calls free for 28 days.
suddenly i got a message like march8th is the last day validity. and the amount is nil now.
this is not the first time,
on feb 12, i checked in *121# AND RECEIVED AN STD OFFER LIKE IF you recharge for 14 rupees you will get a validity of 30 days with std calls at 30paise per minute,
to my another airtel account from mobile offers i checked in *1213 to other services and there is an option for budget plan if you recharge for 99 rupees you will get 10000 sec free local and std that also didnt work.
i feel now airtel HAS PLANNED TOLOOT MONEY BY GIVING FAKE OFFERS. PEOPLE BEWARE OF THIS FAKE GUYS AND SWITCH TO BETTER NETWORK SERVICES
I NEED MY MONEY BACK AT THE EARLIEST

I processed to port my number ([protected]) from BSNL to Airtel on 19.02.2016.On
29.02.2016 my BSNL number has been deactivated but till the time I have not
received my new SIM card from Airtel.Airtel DSE give me a receipt(Sr. no. 17127
and Book no. 323) at the time of documentation and promise me to deliver SIM
card before deactivation. Also visited Airtel outlets, they also refuse to give me a SIM card.
From last one Week I continuously requesting for card but no one taking
it seriously. I am in a big problem.

From my phone using by my friend is always sending message to this number and in the gap of time when my spouse uses this phone so many illegal mms and message are coming and going . i m in doubt if my spouse is also indulging in the same . I m in doubt to break up of our relationship .
So please give my last month call and message detail at this email id .

[protected]@yahoo.in

With Regards .

HI

My name is Akshay Jain and I am using airtel for past 3 years, they have started indulging in fraud and have charged me Rs 99 for their video club service, which I never asked them to subscribe me

Please take action against this fraud company and I want my hard earned money back

Thanks

I recharged with 179 of 1gb 3g data.but on using I found there is vast difference in data I used and available data .example when I have 1000mb and used (according to message that comes) showing 1mb then available data should show 999mb instead it showed 988mb, I didn't understand this fraud.

Sir my airtel no. Is [protected] and airtel has cut my balance without any subscription to activate a service... I want back my money 35 rs... please help me sir

Be aware of Airtel they disconnect and take your valuable number and will give to someone for money .. even for unknown reason if ask they will disconnect your call biggest frads and cheaterd in the telecom inds. they took my 10 years number and gave it to some one not only mine i have seen so many persons this hapn.

so please aware of this frauds and port to other network immediately else you will loose your number.

go for any other network

Hi,

I the undersigned having airtel mobile prepaid no [protected] with me. I am using this no since 4 years.

As yesterday my data pack got expired and for the same, today morning I tried to recharge my account for data pack from my airtel app but app was having some issue. So I used PAYTM for recharging data pack. I recharged with Rs 263 pack and I received the recharge successful message also. Transaction ID [protected].

But when I tried using internet my main balance was getting deducted. I called your customer care no. They said I recharged for 4G pack and my mobile doesnt support 4G. So I have use only with 4g mobile.

Also, your customer sr executive Mr Rahman, talked in a way I have never expected from airtel. I am really hurt by his behaviour. He was talking like as if he is the owner of airtel or president of India and I am begging to him. He was saying like as if he was doing mercy to me by attending the call. If airtel continues with this attitude then oneday definitely everybody will port to other network for sure.

Please resolve my issue at earliest.

Either
1. Return the amount debited
OR
2.Convert the 4G package to 3G package which suits my mobile.
OR
3.Transfer the same amount into my main account balance.

If you can do either of above I will be very grateful to you. If you can not do any of the above and cant resolve the issue then I am going to port to another network immediately for sure after listening to customer representatives response which i experienced today.

Positive reply expected. Something better and customer oriented solution is expected from airtel.

Thanks & regards,
Amol Chaudhari
[protected]

I have been using Airtel number for years and have had issues with them too but this time they changed my bill plan without my consent. My plan was 275 rental where I got 1500 minutes and 600 SMSs free. I was socked to see my bill today and when I called their customer care, they said that my plan was changed and because of that what should have been Rs 300 or so is Rs 1, 421.52. And interestingly enough I have not made more than 1003 calls including incoming ones which means I did not even use my plan of 275 completely for that month. I am not able to attach the bills. Please let me know when and if you need them.
My mobile number which I am raising the complain for is [protected].

Dear sir
This is to inform you that i booked for new broadband connection on 4th march 2016. i have given documents with advance payment in cash to your executive. but i did not get installed broadband till date. I tried to contact your executive but he is not picking my call and ignoring me. his name was Mr. Kuldeep no. [protected], Mr. Pawan [protected]. another guyes called me mr. Mahesh [protected] / [protected] for ur connection will install with two days that is 07-march 2016. I was waiting for process. but he did not come. I tried to all people but right now all are not picking my call. I tried to contact customer care for all information. but not received any information from customer care. they told me that please launch a complain in police station with contact no.. i am planning for this.


Dharmendra
[protected]

Dear Sir,

I am using from past 8 year the same mobile number ( +91 [protected]). Two years before i was changed from Aircel to Airtel because your service is best for Abroad and India. presently i am working at UAE (Dubai) so past 3 months i unable to use the number. But this is my personal no and i am using the no for my all activities( bank, Office, family members, friends, other on line web sites, etc...) please help me to arrange the number again. ( my email : [protected]@gmail.com) other no in IND +91 [protected]

I requested the disconnection of my aritel broadband account long ago and there is no action taken on it.
Client number : [protected]
Requested disconnection : 7 march 2016

The broadband connection is not working since 3rd march and even after repeatedly calling customer care no action has been taken for the same. Hence we decided to disconnect the broadband. However the delay in disconnection will result in us paying for longer term without getting internet

Madan was the agent who had contacted me from this number [protected], he was absolutely rude and dint even have the courtesy to listen to me. I have to know who these people are, who can randomly call me at work hours and talk rudely and disconnect the call. I have converted my post paid to prepaid connection two months ago. My due amount was zero. I got a call the next day as well from airtel and they informed me my due amount was zero. Why do they create a fake bill after that. I need to get answers.

Airtel has installed a DP box in the premises for last 2-3 years, despite repeated follow-ups they are not removing the same.

There was no prior permission taken by them from the building secretary.

Building Address - 33/c Manohar Pukur road, Behind Priya Cinema, Kolkata 700029

We need this to be removed from our premises as this is causing inconvenience

Ive requested for a broadband connection almost 10 days back and got a call from Chennai call center for the same and soon after one of the airtel representative Purushottam mobile [protected] send a person to collect 1000 rs. he collected the money on 3rd march. CEF (TBLR7075238). till now no contat. kindly look into it and help me get the connection.

Hi I'm Ravi and my number [protected] I'm facing a problem with my airtel number in connecting to internet, Earlier I faced the same problem 6-7 months earlier and I don't get any response from Customer service and even I forgot about the complaint, but now I'm very urgent in need of Internet . So please respond to my complaint and resolve the issue ASAP

I'm a resident of DEVLALI CAMP which is near Nashik. I live at HILL RANGE in Devlali camp.

Since past 2 months, I'm not able to receive 3G speed on my data card. I have made several complaints to Airtel but there is no solution. Every time, they log a ticket number and say " we shall get back to you". They do get back, but they have not solved this issue.

My Data Card is connected to a CCTV Router which I use for remote monitoring. Because of no 3G connection I'm not able to connect to the CCTV Router remotely.