Airtel Complaints & Reviews

List of events

1. 29.03.2016- Phone was stolen around 430 pm (IST) in Athens, Greece
2. At 436 pm a call was made by my friend to block my no. The Service request no was generated.[protected]
3. Immediately on return, I visited the airtel store in Kalkaji and interacted with store incharge who told me that there has been fradulent use of my phone with a bill of Rs. 1 lakh.
4. The service request no. 68583095 was still open.

Since then I have visited the store twice, called 121 four times and written to the nodal office however there has been no response. airtel has not been able to give me details of the so called fraudulent usage as well and are not reactivating my number as well.

This is harassment of the consumer when the consumer has diligently blocked the number when it was stolen and taken all necessary steps.

I was in the border area of india and bhutan (Jaigaon). I was charged for international roaming instead of nation roaming. When i called up the customer care they informed that its policy to charge international roaming in your own country in border area; even though you have not crossed the border. If airtel gives you the network while you are in the country they will charge, they deducted a balance of rs 800 on the same account. On my inquiry with customer care they said its legitimate and will be charged. When i asked them where the policy is displayed and if customer are informed they said we do not publish these on website and i should put efforts to learn about it from my own sources!!!

Its not about the amount but the
1. Non disclosure of policy,
2. Airtel providing the network in my own country for another country without information or permission and charging for the same
3. The harassment by ill informed customer care rep.
4. My security could be at stake as i was a lobe traveller and needed the balance on my account.

The service provider cannot make such illegitimate charges and harass its customer.

I am attaching my email exchange below with them along with my travel papers.

Thanks & regards
Upasana emmanuel
[protected]@gmail.com

Upasana emmanuel
Mar 21 (11 days ago)


To 121


Hi,

This is to complain about the incorrect charges to my account as well as lack of transparent information by my service provider.I am in jaigaon a border town in india. My phone started to cath international network which i did not opt for and deducted my balance of rs 849. When i called the customer care at 121 a domestic phone line i was informed by pawan kumar a rude, half informed and highly incompetent tl in airtel that it was because of international roaming charges.

I explaibne him that i was not in bhutan but india while this was happening but he said when our phone cathed international network we will have to pay. Inspite i switched off my phone while near the border gate but beacuse airtel choose to give me connectivity i must pay for it. Also when i asked about the policy being disclosed to the customer; he said it was not their job.

If the phone catches network even though i am in indis without goin abriad i shall pay for the charges. I called him under complaint number cbdvc[protected]. He did not care to understand and did not resolve a thing. Instead kept repating that we do not care you went or not you will pay as you ahve used the fecilities. Also i answered a call at 1pm as per him while my phone was switched off so i pay.

This is a scam and must be publicised as we would pay for services not availed and there is no action taken. At the moment i am emailinf from a jaigaon cafe and shall present all travel document and permits to show that i did not go to bhutan to be charged an internation roaming. As per airtel we have to pay even we do not go as they choose to give us the connectivity.

Such things are not disclosed to customers and harrassment is another thing from their side. I am alone travelling women and need phone for my safety and airtel with such act is putting my safety in danger by robing me of the balance to make emergency calls.


Request you to take an action. Also will file a formal complaint on my return to delhi in consumer court with all supporting documents.


Thanks & regards


[protected]@in.Airtel.com
Mar 21 (11 days ago)


To me


Dear upasana emmanuel,
Greetings from airtel!
Thank you for writing to airtel. I am unable to process your request since neither your airtel mobile number nor airtel landline number along with the std code is mentioned in your email.
Please respond with your ten digit airtel mobile number, land line number or dsl id and i would be delighted to assist you.

Best regards,
Smrutirekha panigrahi
Service specialist

Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."
This e-mail and any files transmitted with it are for the sole use of the intended recipient(S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies(Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.

Upasana emmanuel
Mar 22 (10 days ago)


To 121


Hi,

My mobile number is [protected].
________________________________________
From: [protected]@in.Airtel.com
Sent: ‎21-‎03-‎2016 11:12 pm
To: [protected]@gmail.com
Subject: re: [|bal|ref27924861|] compalint againt illegitimate charges


[protected]@in.Airtel.com
Mar 23 (9 days ago)


To me


Dear customer,

This is in reference to your email regarding balance deduction for your airtel mobile number [protected].
I tried to contact your mobile number [protected], however was unable to reach you.
At the outset, we regret the inconvenience caused to you in this regard and service rendered.
At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
We have verified your account and noted that, an amount of rs. 733.49/- has been deducted towards data and voice usage while in international roaming on[protected].
We regret to inform you that, we are unable to refund as the charges are valid.
Dial *121*2#(Toll free) to check the balance and validity.
Thank you for choosing airtel.

Best regards,
Pavithran manhoran
Service specialist
Airtel

For postpaid, i have a postpaid airtel connection. For the past 3 weeks, i am not able to make calls or receive calls most of the time. It works 1 out of 15 times, and that too after trying together for 4 to 5 times. Moreover, when i give them a call they don't understand how important this complaint is. They say things like you should switch off your mobile phone, or that your connection is still not activated, whereas i have been using this contact number for the past 8 months.

For prepaid, my friend has a prepaid connection from airtel. Whenever she makes a call, she has to first listen to a full airtel advertisement, only then does the first ring go. Consider a situation where we are being assaulted, will we have time to listen to that advertisement before making a call to the police. They won't even take a serious complaint regarding this.

Dear sir/maam.

Greetings.

My name is ashish negi and i am using the airtel service from past 6 years. Everything was good as problem occurs from yesterday. This month on 26th march i have up graded my mobile internet plan from 2g to 3g however i got mail from airtel saying that on your number currently the service running 2gb 3g data at rs 250 for 6 month and after 6 month you will get 1gb in 250 rupees. There was a service actiated on my number and they are giving me extra 1gb data and from yesterday 31 march they stop my mobile internet services without informing me and when i called them they said it is not vaild for your number. I have all proof from their end which shows that service is up and running perfectly well.So how can they terminate or disable running service without informing to customer. This is harrasing me a lot. As i worked in night shift and i can't sleep just because of their fraud. Please help me. I will attach all necessary document here and help me to get my 2gb data back in same price same speed.

Thank you sir/ma'a.
I will be highly thanful of you

Ashish negi
Cont-[protected]
Email-negi.[protected]@gmail.com

Our Telephone No.[protected] and not working since 14 Aug'2015 due to some outage work continue in my area. Now in working since 11th March 2016 (Details are attached in Image). Our dues are cleared upto 15/12/2015. Now bill generated from 16/12/2015 to 15/03/2016 and connection not in working from 16/12/2015 to 10/03/2016 finally complaint resolved on 11/03/2016 so I want a waiver from 16/12/2015 to 10/03/2016. Complete details are attached in Image please read it and solve my problem as soon as possible because Airtel pressurize me for payment of bill. Our outgoing also disconnected from 16/03/2016. I call many times by mobile in toll free no [protected] they give me date, again give me date, again give me date and problem not solved.
AIRTEL COMPLENT DETAILS WITH DATE
DATE OF CALL DATE GIVEN INTRACTION ID COMPLAINT REF NO
FOR PROBLEM SOLVE
04/01/2016 09/01/[protected]
14/01/2016 20/01/[protected]
21/01/2016 31/01/[protected]
01/02/2016 10/02/[protected]
11/02/2016 20/02/[protected]
22/02/2016 29/02/[protected]
03/03/2016 03/03/[protected]
17/12/[protected]
21/12/[protected]
11/01/[protected]
11/02/[protected]
05/03/[protected]
07/03/[protected]
18/03/[protected]

Dear team,

30.3.2016 i made a payment of air tel bill of INR 1500. it is debited to my account but still not credited to air tel bill.and it is not reversed to my bank account also.am request you to please credit to air tel or reverse to my account.please do the needful.

Regards,
VI JAY P
[protected]

Airtel called me up on around 20th march 2016 and allure me with some bill plan, and requested me to port my number from Vodafone to Airtel. My mobile number is [protected]
I agreed to the offer, since vodafone signal is not adequate in my office. And in this process, vodafone as per guidelines, deactivated my connection on 30th march 2016, but Airtel has not activated it yet. And in all this hassle, i am left with no connection. I contacted so many times to Airtel customer care, and when i personally visited their office in lajpat nagar- delhi, i was told that i was given wrong sim card by Airtel representative and this all process has to be start again. They said they will collect the documents again and it will take atleast 2-3 days more. And after all these mistakes, not a single apology from their side. They said they cant do anything. I could not do any online bank transactions, or any other transactions because OTP comes on mobile phone. I am suffering because of inconvenience caused by Airtel.

Maximum time "network busy* signal and other time very very weak signal. The worst network signal is air tel i have been experiencing that ever seen. My number is [protected] resisted with the name of bidhan haldar. Today also network busy since early morning.

On 30th March, 2016 at about 10 PM my prepaid balance has reduced from RS.100/- to 0 balace and the messages came in every 5 minutes stating you used 10 and 12 MB and all the balance has gone even the Mobile data switched off. Your customer care executive and higher-up also not given proper response to my calls. My mobile no. [protected]. Can you please solve this issue

Regards

Dear Airtel
Registered mob- [protected](no longer exists)
My mob number has changed.
I need to change my registered number in order to change/subscribe new channels on the DTH.
When I attempt that in your website, it says 'sorry technical problem, please try later'
I've repeated several times after correctly answering the security questions but failed in every attempt.
Please help
Tarun
E-mail: [protected]@gmail

Hello sir,

My phone no. +91 [protected]
I have been using airtel for over 2 years now, i have come to the brim and hereby making a formal complaint against airtel- poor connectivity almost everywhere. I used to think, the connectivity issue is because of the phone i use. I changed my phone to an i phone 6, problem still persists. I live in koramangala first block, bangalore- heart of the city and i dont have connection at all in the house. If i need to talk, i literally have to come to the balcony. I work in a company in bellandur ecospace. Absolutely no connectivity at my desk. My desk is on the 8th floor, still no use. I am suppose to get a 3g connection in my phone, im barely getting 'e'. Not even a single whatsap message leaves from my phone. Its so difficult having an airtel connection. At the end of the month, without fail, bill comes upto rs 900, for nothing i have used, because i am sure 3g never activates. This is day light robbery and need to be stopped. My patience hav run out. Next i will be writing an email to some of the chief editors of popular newspapers in bangalore.

I lost my sim today with number [protected] airtel number..kindly block it as soon as possible...help me in getting the same number..to avoid usage by any antisocial element kindly block it...i m nt sure where i lost it...n now when m calling my number itz nt goin through

I am regular Airtel post paid customer with[protected], presently I transfers my unotber Airtel post paid no ownership to my family plan and activated regularly, after 24 hours my number have problem like number does not exist, reson address verification wrong,
No one per came to my home for address verification or called about my address

Ramnik Chhabhaiya
[protected]

My airtel prepaid number is [protected] and today at about 2.30 pm my prepaid balance was debited by Rs. 99 by your company and sent a messege that it has activated ditto tv service in my mobile for 22 days. This is an absolute wrong and illegal deduction without my concurrence. I have spoken to Mr. NAROTTAM MONDAL in airtel customer care service who has compelled me to believe that it was my mistake to be a subscriber of airtel mobile service. Therefore, I request you to return my Rs.99 otherwise I have decided to port to some other prepaid service.


Thanking you

Asim kr. Das

I am an airtel postpaid customer.I have a pack of hello tunes activated on my number.For this service I have been charged Rs 280 for a year, but even then I am being charged for it every month.This has not happened once but even after chiding the the executives, it is being repeated and for that I have to pay extra charges.I cannot call the customer care every month and waste my time explaining him the issue.Please help I am being overcharged every month.

Dear airtel
I would inform you that today i totally embarrassed your network issue. I have complained on last sunday (27/03/2015) regarding my network issues but till date didn't get any proper response from airtel side. Now today i got a message that have written "dear customer, the service request no. 68543947 regarding network issue on your airtel mobile has been resolved. Thank you for choosing airtel services."
Please let me know if you can't able to fix my network issue then i'll port my no to another network. This is totally embarrassing your network and please stop your advertisement which's you make fool to public.

Dear Sir,

I have bought new Airtel D2H connection before a month ago.

After that, eventually I have to face bad signal problem and picture was not clear.
So, since last couple of days, I am not able to see any channels on my Airtel D2h tv connection though I ahve pay money.

The reason was, while first time installation, installation engineer did not install the dish on correct place.

So, I have raise the complaint on Airtel Customer care.

I got a confirmation from Airtel customer care, for the reallocation for the dish I don't have to pay any extra money as it is engineer’s fault. So Aitel should bare this expense. (On call : [protected] by Mosin Ansari)
After that, I got a call from reallocation engineer to pay extra money of rps 250/- for this, (On call: [protected] - Alpesh Makwana)

As this is airtel's engineer's mistake, why should I pay this amount.

Airtel refuse to solve the issue and asking for extra money.

Please look into it and solve this issue as early as possible.

Airtel D2h Customer ID: [protected]
Registered Mobile Number: [protected]
Name : Ashwin Shah

Thanks,
Akash Shah

Respected sir my mobile no [protected], from one year telling till to customer care dont cuttin my talking balance, they cuttin my balance account 72 ruppes yesterday
Pls help it your faithfullness user Adi

I'm prepaid airtel customer. My call details, location details, data consumption for one year is given to third party. I was not intimated about this. Due to this someone is threatening me in my number.I m very depressed. I asked in customer care they say they did not give. But I have records. I'm very depressed. How is this possible? How do I find this? This is breach of privacy.

I haven't used any data service but they are generating the bill and giving notice to pay the bill by giving notice from an advocate.I used airtel postpaid sim 5 months ago but I am not using the data services from it I used the WiFi of other network but kept the sim only for WhatsApp number even without using the data they are generating the bill for 3 months and intimating me to pay the bill