Airtel Complaints & Reviews

Hi,

I made an auto-renewal request for data recharge on 21 or around 21 feb 2016. Now from last two days I am trying to discontinue auto-renewal of data recharge which is if Rs. 169/- for 14 days. I called 121 and informed, I was told that it can be done only from customer end. I tried following the steps but whenever I tried after a step I use to get an error "External application down. Please try latter”. from last two days I tried many times and called 121 customer care as well. today around 10 PM as well called and requested that this problem is coming. I was told that there is a problem going at server end so that could be the reason I am not able to de-register. Please refer conversation ref no:[protected]. I request that it should not be recharged being 06-mar-2016 it is going to be auto renewed. I was told and confirmed that it will not happen and the representative has made note of the same as well.

Now I got a message that it is auto-renewed and I have been charged with Rs 169. It is really strange. Request you to please immediately credit the deducted amount and stop this auto-renewal.

Regards
Surya kumar sunger
[protected] (prepaid)

Dear Concerned,

I have applied for MNP for my number [protected] from Tata Docomo(Andhra Post Paid) to Airtel (Kerala Pre-Paid). I have visited Airtel outlet at Kathrikadavu branch Kochin kerala and had submitted all the documents required for Porting and the lady over there said porting shall be done within 7 days from then i.e. by 15.02.2016, but there was no responce from them later again. One day i recieved a call from customer care of airtel for new connection and then i have explained him the same completely and later he asked me to watsapp me the documents or by mail and he shall get the porting done. i have very clearly informed him about the porting that it has to be ported to Airtel pre-paid KERALA for which he said he will take care. As said i have mailed all documents to him with mob no : [protected]. in between i have recieved SMS that verification is completed and porting is done please switch off and on bla bla. i have followed every thing but nothing happened. today the same person called me and said sir i should give sim card for you and i said im in kerala u arrange here. to my surprise he said he will speak with his boss and call me in 10 mins but he never called me back.

Please get my porting done and get my no : [protected] num activated on or before 08.05.2016. That is a very important number for me, i cant loose it or get it blocked.

Expecting positive reply from you soon.

Airtel Prepaid — Lost mobile - block airtel sim

mukesh kumar meena
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Dear service team,

Hi, this is Mr.mukesh kumar meena from kota having airtel prepaid mobile no. [protected]. I lost my mobile saterday night, hence, I want to request the Airtel team to please BLOCK this Sim card .

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
mukesh kumar meena 1 u 18 talwandi kota rajasthan State email; [protected]@gmail.com

I would like to inform tha my airtel number [protected] is lost yester day. so pls block my number until i again get that number mukesh kumar meena email ; [protected]@gmail.com

With reference to above cited subject, I have called to Bru help line number i.e., [protected] he told as per our records recharge amount is credit to your account any clarification in this regard call to Air-tel customer care.

In this regard I called to 198 on 05/03/2016 (time 6.42 pm) but he told it is credit or not to be credit because thousands of customers is their, I told it is not a good response sir and I ask to give a e-mail address for send the Bru mail proof but he told it is not possible to give and disconnected the call.

I had applied for home internet connection on 3 march and paid 1000 rupee to Mr. Sameer (Airtel sales guy- [protected]), he promised me that the connection will be install at my place on friday 4th march till 5 pm, but till yet not installed.

After submitting the document on 3 march to Sameer I got the confirmation msg on the same day..

Account number - [protected]
Installation order[protected]

I called him 1000 times but he didn't pick my called... then he received the call today (5 march ) at 5.30 and told me that a guy will installed the connection within next half an hour but as same he lied to me ... no body has come and i know will not... I need such jerk to be fired...

You(Airtel) are sucks... Bloddy hell with your sales guys...

Neither Sameer nor his manager (Piyush - [protected]) picked the call.. They both are fraud... they are making fool the customer...

Sir/Madam,
I would like to bring to notice that every month my bill comes to above the plan amount of Rs. 999. I am never alerted that I have crossed my limit data usage. If such a simple alert could not be sent to inform me, I think I should find another option than you looting my pocket. Please do the needful at the earliest and if you cannot send a reminder, wave my extra charges.
Thanking you

Using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Data.SqlClient;

public partial class author_add_books : System.Web.UI.Page
{
protected void Page_Load(object sender, EventArgs e)
{
Label1.Text = Session["authid"].ToString();
Label2.Text = Session["authname"].ToString();
Label4.Text = DateTime.Now.ToString("dd:MM:yyyy");

}
protected void Button1_Click(object sender, EventArgs e)
{
Random rnd = new Random();
Label3.Text = rnd.Next(0, 8989898).ToString();
FileUpload1.FileName.ToString();
String f1;
String bookname="";
String regno = Label3.Text;


if (FileUpload1.HasFile)
{
f1 = FileUpload1.FileName.Replace(FileUpload1.FileName, regno);
FileUpload1.SaveAs(Request.PhysicalApplicationPath + @"\books\" + f1 + ".pdf");
String fileExt = System.IO.Path.GetExtension(FileUpload1.FileName);

bookname = @"~\books\" + f1 + ".pdf";
}

if (FileUpload2.HasFile)
{
FileUpload2.SaveAs(Request.PhysicalApplicationPath + @"\multimedia\"+FileUpload2.FileName);
}
SqlConnection con = new SqlConnection(@"Data Source=.\SQLEXPRESS;AttachDbFilename=|datadirectory|\book_publish.mdf;Integrated Security=True;User Instance=True");
con.Open();
SqlCommand cmd = new SqlCommand("insert into new_books values('" + TextBox1.Text + "', '" + TextBox2.Text + "', '" + Label1.Text + "', '" + Label2.Text + "', '" + Label3.Text + "', '" + Label4.Text + "', '" + bookname + "', '" + ListBox1.SelectedItem.ToString() + "', '"+ FileUpload2.FileName +"')", con);
cmd.ExecuteNonQuery();
Label5.Text = "Book details uploaded.."+bookname;
}
}

I have a postpaid CUG connection in which i have been wrongly billed against the CUG numbers of my company which were supposed to be free. Now inspite of repeatedly calling them and writing to the appellate authority i am getting no reply to my query. this is what i believe a kind of mental harrassment to the customer

Hi

I have an AirTel no [protected], with name Nishant Kumar, I was using this no since last 1 year, with a corporate plan 56CUG275 plan but from Feb 2016 they have changed plan in New Airtel Delight 299 Plan iv without any pre written information and now they are saying we have changed the plan.

See the mail

"Dear Nishant Singh,

Greetings from Airtel!

This is in reference to your email expressing concern about revision in plan benefits for your airtel mobile number [protected].

I would like to inform you that bill plans and tariffs are revised from time to time in view of the your usage and market scenarios. Your old bill plan I 56 CUG 275 Plan has been changed to New Airtel Delight 299 Plan as the old plan is no more available in market.

New plan details:

Plan name:: New Airtel Delight 299 Plan"

What I can do in this regards, I am not going to pay bill until they will not correct the bill of feb month.
Please suggest.
Regards
Nishant

I am said to shopkeeper to easy of 455 in this no.but by mistake he was done of 495rs in this no. Which is not of my credit so pls I request you to return my money in my no.

Hi,

My services have been barred since 26th of Feb 2016 for no apparent reason. I reported the same on the next day and since then they have changed the SIM twice but the issue still persists. Also when i asked for a service request number they said to my shock that there is no case created yet. Even the customer care said that they cant do anything and asked to speak to ARC.At ARC in Prabhadevi (Mumbai) i interacted with Deepmala, Dinanath and Shashank who rather helping me have asked me too take any decision that i want. Sent an email to [protected]@in.airtel.com the replied stating that cant help and stopped replying to my emails. Please look into the same as it is very inconvenient.

Dear Sir/Madam,

I have applied New Connection of airtel 4G Hotspot with corporate plan Rs.1100 ( 10 3GB 4G data ) through Airtel official website on March 2 2016, I received a call from landine no. [protected] regarding new connection request. executive guide me all plan of AIRTEL 4G hotspot, i agree with all plan with data card, executive told me your request forwarded to my senior officer after 30 minute I got call from Mr. Jai ( Mobile [protected] ). Mr. jai told me please send your all documents in my Whatsapp no. [protected] and My field Executive collect your All documents and do the payment Rs.2300 ( for 4G HOTSPOT DEVICE with 4G SIM ) to my field executive. after 2 hours field Executive ( mobile No. [protected] )comes to my home collect all my documents and Rs.2300 told me your connection will be activated within 48 hours. but after 72 hours Mr. jai and field executive not responding my calls and disconnecting my calls, Please do the neendful help to me I think this Company may Be FRAUD. I want to refund my money Please find the attached Payment Receipt with snapshot of airtel sim & device.

Thanks & Regards

GAURAV

Mo. [protected], [protected]

Dear Sir, i wanted to change the bill plan on my number [protected], post giving the request, my data services got disconnected, and every time i am connecting to the call centre, no body is aware of any thing, and every body is giving me the time of 8hours of resolution, since yesterday, that is 3rd of march. when my husband wanted to speak to some senior in the call centre, no senior came to talk, every body kept on saying conveying the message that it will take 6hours.
on insistence the TC told that it available TL is some Ramayia and Supervisor is Deepak Soni.

If this is the standard of service @ Airtel where plan change request takes that much of time and more shockingly nobody in the system coming ahead and trying to resolve and talk on the issue.

Sir, i am writting you this mail in hope, that now with your intervention only this problem can be solved.

I am using 3G data services of airtel. Suddenly a link come up asked for yes or no option, That window doesn't mention anything specific about that i will be charged for 99 rupees. I received message Video Club have been activated. I deactivated it immediately after that i called customer care & told about whole incident they said they will not refund my money. They said it is 3rd party services. I can't understand a company like AIRTEL give peoples money to third party without even telling them. I want just my refund.

Dear sir
I am in saudi arabiya. I am using airtel simcard but my simcard in india using by my brother he not use only 10 days but airtel blocked my no my no is [protected]

I have already spoken to the airtel representative on 198 regarding this but i have not received positive feedback.I had called on an ISD Australian number today(04-mar-2016) at 12:24 after a few rings the receiver cancelled the phone call but still my account was charged with Rs.12.I have also asked for a screenshot from the receiver asking for the cancelled call proof which is attached below(australian time).The customer care representative not only spoke rudely to me but also never budged from her explanation of as how my call was received for 4 seconds.
I have noticed this for the first time and dont know how many times they might have charged me with this.I want a refund along with extra compensation for the time i wasted calling them numerous times and harrassment.I had tried registering complaint on their site but it gives error again and again.Kindly resolve my complaint.

For the Installation order No. 52582908, I payed the broadband fees of Rs.1000 on 25th Feb 2016 and I got a confirmation message that the installation will be done within 3 days. Today is 4th March and still the installation is not yet done. Whenever I call the guy who came to collect the installation fees either he doesn't picks the call or if he picks he says that due to some technical glitches they are not able to install it at present. I am highly dissatisfied with the service airtel is offering, this inconveneince wasn't expected.

Harashing
i have recieved the following msg from from [protected]:
name 9694 prince
mobile [protected]
to which i have not responded.from that day onwards sum1 is calling from that number i told its a wrong number but still he continues to call everyday and even at late night.though i m not receiving the call but it is quite harashing as he is calling at late night.
kindly send any information about this number

We had submitted a request for shifting our landline and broadband connection within the city. Despite dates and timings being given, NO ONE showed up. After 5 working days, when one calls up a new request is taken and a further date after 5 days is given. At this rate we could wait till next March!! Since this is beyond the customer care executive's purview I speak to a 'Senior' Mr Rohit Chaurasiya who assures me of a call within 2 hours and speedy action. 4 hours later, I am on a call with another 'Senior' Mr Ali, waiting for some action.