Airtel Complaints & Reviews

I have recharged my mobile number with Rs.263 4G internet plan on 19/3/2016 08:28 PM through Paytm. After message confirmation for my recharge, I started using 4G internet from my phone(Redmi 2 prime - in LTE network mode).

After using for about 1 hour, I wasn't able to connect to internet. On checking my balance I was shocked to see that it reduced to Rs. 0.00. I was having Rs.124 in my main balance. In this situation, I can't even call to customer support to inquire the problem. On reaching home, I called the customer care number from another airtel number and I asked the reason for deduction from my main balance even though I had 1GB 4G internet data available. Their reply was even more shocking to me. They said that the 1GB data is only for 4G network and if the network switches from 4G to 3G or 2G charges will be deducted from main balance. If they don't have proper 4G network bandwidth whether it is my fault to opt for higher end services. If you claim that you provide 4G services then you should have the coverage everywhere. I felt cheated on that day and I was mentally disturbed by their worst services. The customer care executive attending the call was so rude that even opted me to do Portability and change to some other network.

I am posting my experience here so that a strict action is taken on Airtel for faking people in the name of 4G. I hope no one should be cheated like this hereafter.

Here is my complaint reference number: CBDMO[protected]

Subject: Complaint regarding wifi dongle no. [protected]
On 16/03/2016 due to bad service & not provided as per agreed plan, hence, I personally visited in your Airtel shop at- castlemill, Thane & furnished all the documents for cancellation alongwith photographs & cancelled the service & at that time reference no. given to me i.e. 68365160 & told me that, the said service will be cancelled within 48 hours, but the said service not yet closed. on 18/03/2016 one person call from your department & ask about continuation of the said plan & also given assurance to provide the 10GB of 4G & thereafter 3G unlimited & also offer to 30% discount on the bill but I never agreed for the same & told him to terminate the service On 21/03/2016, I learned from the your castle mill Airtel Department, when i went to ask about the service not yet terminated they said as per your request now my plan is changed & they also refuse to take any complaint in respect of the said high handed act of your employee who changed the plan without my consent & given your email I. D. to approach to my grivience. From this kind of harassment & negligence, i am suffering lot which will not compensate in terms of money & if you will not cancel or terminate the service then i am not going to pay any bill in future . please take serious note of this.
In these facts & circumstances, I hope will take necessary action against the said of your employee & also terminate the service in the interest of justice.

On 25 Febuary 2016 had called Airtel and complained against Textguru (textguru.in) making several promotional calls on my number.

In response, the Airtel Nodal department had written to the company that they are not TRAI registered and have defaulted and so will be closing all their numbers and services given to them by Airtel (please see copy of letter in attachment)

Even after one month passed, their services are still continuing. You can see proof of the same at the website of defaulter company, textguru.in

On writing to applellate department, one Ms. Nalini replied and they refused to act on this.

It is highly likely that there is a setting between the defaulter company, textguru.in and DND departement of Airtel/Appellate department of Airtel.

Dates of incident: 23 Dec 2015 and 22 Mar 2016
On both these days I did a recharge of 2G data for 1 day validity on my mobile number and did not receive the promised benefits.
When I contacted the customer care, on 23 Dec 2015, they said no recharge was done and they can't provide any assistance.
When I contacted them for the next faulty transaction, on 22 Mar 2016, they said there are two ways to pay for this transaction, if it is done by deducting the main balance then only will I get the promised benefits or else some random benefits which is not even mentioned anywhere, not even on the payment page, therefore, no assistance and no refund too.

I have attached the screenshots of recharge selection page and payment page.

I use Airtel Digital TV service. I want to change my package and I want to know my package details and new package details. I called the consumer service number several times. I waited for 10 mins or more but in the end no one receives call at the other end. I have send mail through company website 5times. and its been 6days still there is no response. I have the android app of My Airtel. I have tried to contact through that still no one replys. every day Rs. 12-15 are deducted from my airtel account if I dont update my account. This is worst experience.

I am dalip kumar. My airtel broadband number is [protected] and airtel account no. Is [protected]. I request the new broadband connection but your executive is not possible to give the connection. I was lots of time tried to call but not possible to give connection. Please refund my amount as soon as possible.

I am a user of Airtel from last 8 year and my number is [protected](pre paid M.P)
I am a regular user of this number on 20 january 2016 my number is switch off
by company.

i was in Mumbai that time so i went to Mumbai airtel office but they are unable to give me a solution of it because that's a M.P number.

then on 20 march i come to Bhopal and went to airtel office T.T nagar office they told me my number is deleted and can not be access again

the Manager of the office is very very rude
I am very very dissatisfied with this

Kindly give me solution of this and provide me that number again

I am mentally very harass with this
kindly help me in this

I am an customer of AIRTEL Digital TV, for past 4 years, I had opted for a la cart package initally, since now i wanted to change from A la Cart to South India Mega pack, I had send may request and phoe calls to customer care requesting them to change the package, till today they haven't change the package. I feel that being a reputed company you'll should not have done these to the customer. Please look into the matter and do the need full at your earliest or I am going to publish it on all national media about your services.

Dear Sir/Madam
I am using Airtel connection since last 6 years and I am happy with your service .but in January 2016 I decided to portable my number into prepaid to postpaid so I searched the Airtel executive number on internet and found the number of Mr. Kamlesh([protected]) in Delhi circle.He told me that you have to pay 200 for prepaid to postpaid portability and additional 200 for advanced monthly rental as I have chosen the plan of 199.But the issue is that he told me he will recharge with 200 on my Airtel no [protected] but since last 2 months I called and messaged him a number of time but he is not responding. Please take action against him as he is playing with the company goodwill.I have all the proof as CCTV footage;call records and watsap messages.
Regards
Nandan
[protected]

Not taking any action about my complaint from 8 th march, 2016.
When I call to customer care they talk rudely with me.

We had made a mnp of the below numbers from aircel to airtel, after the mnp is done we are not receiving any incoming calls from 9th march till date and we have been following with the airtel representative from 9th march onwards and so far the issue is not been sorted out and we have lost lot of valuble business due to non receiving of incoming calls, we need to get the problem resolved and aslo we need a compensation from airtel for the loss of business we had incurred for the last 12 days

mobile numbers
[protected]
[protected]
[protected]

I joined Airtel Postpaid on 14th mar 2016, i called them for verification(it is the process that airtel follow). The guy was not listening at all, he updated wrong email id on my profile. I clearly told him the email id. Which is owned by somebody else and all my details are sent to him. Who is responsible for this.

Today morning I did 3G recharge of Rs 202 on my number [protected] through paytm (payment deducted from my bank a/c) however incorrectly specified number as [protected]. Please check and reverse the 3G recharge done on incorrect number.

They have charged the amount without any confirmation or any warning or kind of notice... which is disgusting.. i am a student from a low background. So that amount matters a lot for me... and also i dont have such mobile to "enjoy" that service. Still they have charged.

[protected] is giving frequent calls and make vulgar comments. It seems to be a TamilNadu based Airtel number.

I had called Airtel customer care for change my postpaid plan to unlimited Local+ STD calling with a faith on the company Mr. Ashish has pick the phone and offered me that 1499/- monthly rental plan is best for me i have got unlimited local+STD calling in this plan but later-on i came to know that then i call again customer care to to aware all this issue and convert my plan in 1999/- they simply said that its not possible to change twice in month.

But here when I tried to change for my Bill plan company has simply rejected my request by saying that its not possible you have to bear all.

I want to know from the company that what does not possible means. I called customer care due to this reason.

But now I think that this companies are cheating consumers in India and looting us.

I want to take strict action against this company.

Please contact me.
Mitesh singh
contact-[protected]

I hv lost my Phone in yesterday evening at 7 :30 pm n SIM also my no. Is [protected] with name of deepika it's a Delhi no.

I up grade sim 2g to 4G on 16/03.offer 1gb 4G data free for one month. I call customer care.5 time in 18/03 .Told me that 1 GB 2g yea 3g 1gb data recharge, after recharge. U got offer 1gb 4G data free for one month.but till date offer no added.

I recharge on airtel money app
they given best offers on my number
I chose talktime on 67 but they give 100 mb data balance
when I called customer support he saying that is my fault not app
now what I do
I have screen shot img on best offers

Dear sir

i have order one dth connection by online, but nobody response to me .Someone call(customer care) me tell him we will tell that area manager connection will soon, but nobody cal him .I had ordered date 08/03/2016 and id no [protected]. Air tel brand name is good but service is poor.

Regards
raghu
[protected]