Airtel Complaints & Reviews

This is to bring to your notice that the data usage of my Airtel dongle [protected] had reached its FUP limit of 10 GB of 4G on the afternoon of 24 Feb 2016 for that month's cycle.

Next cycle has started from 26 Feb 2016 00:00 Hrs.

As per the terms and conditions, after the FUP limit is reached, the customer is entitled to "UNLIMITED" internet access "AT LOWER SPEED".

But, in my case I was being "HIJACKED" only to one.airtel.in/postpaid.html which had only the "COMMAND" "Call 121 to upgrade your data plan" irrespective of whatever URL I typed in my browser.

Here I don't understand what is meant by unlimited internet access at lower speed.

Also this has led to loss of around two days of my productivity which is predominantly dependent on internet.

I felt being acutely betrayed and cheated.

This makes me deeply regret for choosing Airtel over many ISPs who doesn't make any tall claims. This forces me by all means to switch over to an ISP that stays true to its promise.

I have done a rechrge of rs.358 on jan 16 in airtel app, my rechrge was not successful but they took money from my bank..i gave so many complaints but there is no response from you people, please do refund my money immediately, these are my transaction id[protected], 633379, 633008

Pls provide me a call details with 6 months of the airtel no [protected] within 4 to 5 hours urgently...
And provide the location also of this number with address with all outgoing and incoming details of the call.

I have an Airtel prepaid number since last 8 years. Recently I moved from Kolkata to Gurgaon on 10th Feb. On 12th Feb, I visited Airtel Store in Vyapar Kendra, Sushant Lok in Gurgaon. I submitted all necessary documents and asked to pay 200 INR. I was assured that the porting would be done within 7 working days and I should be inserting new sim once old sim loses network connectivity.
On 16th Feb, I got one sms that local reference validation has been completed. Since then I have been following up several times each day with the store but they have just been beating around the bush and not giving me a concrete update on the porting request.
On 23rd Feb, I got another sms that documents are now being forwarded to Bharti Airtel. This is just not acceptable. 23rd Feb is the 7th Working day and ideally my porting request should have been completed by that day.
So, I again started chasing the local Airtel store guys like a mad dog. For 2 days they kept on telling me that they will give me an update.
Now today on the 11th working day, am being informed that my porting request has been cancelled. The Airtel store guys doesnt even know the reason for the same and just to know the reason I have to wait till tomorrow 11am.
Is this what you call customer service??

I'm using airtel for more than 5 years. In 2015 i changed it to postpaid. On June 2015 i requested airtel executive to add a particular number for free which is called ADDON PACK at 99 but they didn't do it. Because of their negligence i paid extra for about 7 months 8. On January 2016 i found that the number was not added and I’m charged Rs.99 for the pack and also i have charged for the calls i have made to the particular number. From Jan 2016 i made a complaint in customer care and then on Nodal officer and finally to Appellate Authority. This Nodel team gave me an amount of 165+ taxes; i never ask for the money of their choice I’m asking the money which i was charged wrongly and paid for it. Then comes Appellate Authority people, these people are very smart they accepted their negligence for that they will make a waiver for 3 months charge first and then it came to 1000+ taxes. They accept their mistake but they are not ready to pay the actual amount. At last they disconnected my outgoings. I clearly mentioned them in call and mail that only if they finish the issues I’ll pay my bill. When i call customer care for outgoing issues they came to know my issues even after that they are asking me to pay part amount of bill. These people never concern for customer they all need money. I never asked for their money I’m asking my money which i paid and going to pay. Because of their negligence they will give me 3 months waver and i should bear rest 4 months for using their service.
Contact Airtel Person: Neeraj, Ameer, Gomathi, Chekuboina Ganesh kumar, Sweta Agrawal [protected]

On feb 25 2016, 400 amount got credited and also received a message that billing issues resolved. This is very disgusting. These people people think that the customer are longing for company money. I'm tired of complaining to Air tel Appellate team. Twice my outgoing got disconnected, i clearly mentioned that i'll pay my dues only after they resolve the problem.

1.I need my 7 months waver
2.Twice my outgoing got disconnected they should respond for the inconvenience caused to me
3.Everyday i get a call from many people from airtel but issues was not cleared. Need clear explanation.
4.When i make a first call every day in the morning recorded voice irritates and i think even that calls was charged. Need clarification
5.They thing customer not even worth for a paisa, when they file a complaint these people give some amount so that they can hide the mistakes done by them
6.Amount credited 165+taxes make me as I’m longing for their money. This issue makes my self-respect down.
7.The people whomever talked with me regarding this issue should send me official mail stating they won't make this sort of mistake next time to any customer.
8.I never want single paisa from them but they should pay for their negligence and they should a sum of 20k to any non-profit organization without any tax benefits. This is for the inconvenience caused to me they should pay to any non-profit organization.

Me n my airtel users friends not acces internet connection in Rohtak, Haryana i know internet services are stoped due due to jat aarakshan but now agitation is being settle so why you not start internet services i request you to please start internet services in haryana as soon as possible
But you message a a particular date that you"ll start services after that i will recharge cellular data pack
You message me particular date

I done recharge of Rs.390/- as Per Airtel Plan.

Rs.390 with Unlimited Validity with 410 Takltime.

But when I show My balance I show my balance validate only[protected]

HI my airtel mobile no which I have recharged through Paytm for Rs.300/- till now not got the talk time and the Paytm transaction no. [protected] and [protected] dated 28/01 till now I have not got the credit it is 30days old complaint. Can you look and sort it out on priority

I recharged my sister cellphone through www.airtel.in official website.
Recharge amount : Rs. 46.
Benefit : a Few MB s of 3G data, 4 days
Date: 31 dec 2015

When I recharged it online, I didnt receive any SMS saying that my recharge was successful which I receive it otherwise.
Even though my 46 Rs was deducted from the bank account.
Also, when I switched on the data, MONEY was getting DEDUCTED from main balance.(Means package was not applied.)

When I talked to customer care, they simply said that 3G recharge was successfully done.

So I neither got benefit nor my money back.

I am not sure who can help me now.
Airtel is running a fraud.

This is to request you to refund the deducted amount of Rs.178.73 from my Axis Bank account though I have deregistered Airtel as biller payment option. So I hope you will do your best and oblige. Thank you.

Dear concern,

I'm facing network issue only when I'm connecting to CUG calls. Actually CUG is free calls and Airtel is not providing any support on this issue for past 4 months.

This is a kind of cheating from Airtel to a regular customer. Not only this when they have started 4G network the 1GB data pack is vanishing in 10 days. They were increasing the price of 3G/4G network without any norms.

I need a solution for the reported issue and confirmation from Airtel that this will not happen again.

Hello airtel my airtel is [protected], i received a call from[protected] person told me my no wins some lottery of 25 lakh and give me other no([protected]) for further enquiry.
so please check this no as soon as possible.

Hello airtel, i received a call from[protected] person told me my no wins some lottery of 25 lakh and give me other no for further enquary.
so please check this no as soon as possible.

Had done a recharge of 1.25 MB recharge through Airtel app,
the Airtel app shows wrong recharge amount and on payment, it is giving a wrong recharge amount.

Sir,
I want to inform you that my airtel customer id is-[protected] my registered mobile no- [protected], i have problem in my dth regarding b-001 error, i complained this at costomer care executive name rahul thakur .
He deducted my balance without my permission and information of 99 rs and when contact again then misbehaving and did not give satisfy answer returning balance.
sir this misbehaving and waiting me for 1 hour at mobile phone regarding complaine by my phone charge 50 rs deducted, is very shameful and sadful that a old customer of airt dth .
Provide me my money back in my account untill i will disconnect my connection and go for a legal and media solution.
Thanks
Arun Verma
Dariba,
Rajsamand,
rajasthan
313211

It's almost a month we initiate the request and connection was not transferred yet. Airtel service team are updating that the issue will be resolved in 48 hrs every time. Following are the details.
Airtel Account No : [protected] Installation Order no : 40428629 landline # [protected] Broadband :[protected] Req date : 01/27/2016
Req ref # 5974006

My airtel number is [protected]. There is a heavy problem on network quality. That is why I can't make any calls. Please check it. Thank you

I receive a msg from my mobileRs179=1GB 3G, 25 days.
and I recharge 179 and I have comes msg 500 MB internet ..
mene 179 ka recharge karaya net ka or just 500 mb 3d net aaya ...help me

Iam Airtel prepaid user Numer [protected], I received week 3G speed, please slove problem reading complaint . service request number C3GIG[protected], Airtel Applicant not slove it, address near Bsnl office narshingpura Sojat city.

Dear Mr.Joseph George,
Ref : Airtel DTH -- Customer ID [protected] DTH with recorder BOX.
I spoke to your customer care 0n 12150 and also on phone no[protected]

The lady on phone no[protected] has refused to connect with you, inspite of telling that it is the advise of Customer care department.

1.My complaint Ref. no. 49833096 on 22.2.16 at around 22:07 Hrs.

People in customer care has told that they are arranging call back, but even after 48 Hours, there is no call from Airtel, can not we call it as very bad customer care / support.

2. Self has recharged account on 22/12/2015 for Rs.1320, which is meant for South Value Prime pack, before recharging called customer care and informed what pack is required, the amount was cross checked at website and accordingly recharged for 6 months. Again clarified to Customer care, South Value Prime. Proof is given below:


Now, the connection is disconnected saying the package is not changed to South Value Prime, still it is in South Mega.
Is the amount Rs.1320 is charged for two months???

I am also seeing some deductions as Normal NRC and DBR adjustment, want to know what are these deductions.

I want to know if you can do the needful, in case you are not resolving, we have to take up with appropriate Consumer Forum / other forums as may be required.

This is required very fast as i need to plan alternate arrangement for viewing TV program, including changing service provider, etc.

Looking forward for early solution.

Regards,
Sriramulu.J


Date Amount (Rs.) Transaction type Payment mode Transaction ID
24/02/2016 Rs.21.39 NORMAL NRC Last day DBR deduction N/A
22/12/2015 Rs.15.00 NORMAL NRC IMF Charging N/A
22/12/2015 Rs.1320.00 Payment Payment - Bill Desk Insta Pay - Web N/A
30/11/2015 Rs.13.64 Adjustment DBR adjustment
N/A