Airtel Complaints & Reviews

My recent experience with Airtel broadband has been one of a kind nightmare. The service outage was due to hampered distribution box of the main cable on 20th Jan 2016 night. Upon calling up local area service engineer he could not give any ETA on the issue resolution and my numerous followups with customer care (on 121) they kept increasing the deadline of resolution. Finally the connection was restored on 27th Jan 2016 vide sms [Your Ref. no. 63876760 regarding Connection Not Working for your fixedline/broadband [protected] has been resolved. For assistance, please call customer care.].

For this entire duration of 8 days i was unable to work from home and missed my deadlines. Consequently it hampered my work significantly. I had to find an alternative for my work to be up and running so i hadto buy MTS wifi for 1500 rupees around end if the month when i was already financially low. Hence at this point of time my work in hampered alongwith financial loss too.

Post restoration airtel promised to provide me a waiver for the the outage however they cannot compensate me beyond this for my time work and money loss, hence i am not happy about thier resolution time and the response provided thereafter

I have been using Airtel broadband services since several years.
In December 2015 I got many calls from Airtel customer care or promotional team to avail "Top-up" unlimited STD/local outgoing calls.
Then I had requested (Order ID:[protected] for the activation of "Top-Up" on 10th-Jan-2016.
Till now I don't see any progress in spite of many follow-ups with customer care, Nodal officer and Appellate authority.
Even I have escalated this issue to Nodal team & Appellate authority. They use to reply with standard message
" Basis your email, please be informed that we have already highlighted your issue to the concerned team and they are working towards resolving your issue. They will get back to you with an update on the same at the earliest. Please bear with us!".

I really fed up with the responses and don't know whom should I approach to resolve the issue.

Once upon a time Airtel services was really good. Now the quality of their service is very poor and it's becoming worse year on year and not keeping up to mark. It's not only my opinion, even my colleague also facing lot of issues with Airtel services.

I shall provide the email conversation b/w me and Nodal officer/Appellate authority, if required.

Is Airtel resolve my issue?

My number is [protected] .i'm paid my bills but my call barred .and i'm called & request the customer care those r not solve my problem & hold my phn not expected time .
i'm checking my bills so my bill amount is extra from my bill.customer care not resolve my query's.


regard
asheesh dagur
[protected]

I think I had been accommodating enough on this issue. I strongly feel that the issue is not at all understood even by the top level. If this is the level of comprehension at the top level I had to pardon the guys working at low level.

I don't know if as a service provider you guys will improve or not but definitely service providers like you will make me a genuine story writer.

Let me write the story so that...

Got a call from Airtel customers care today afternoon, informing that call rate will be 5 paisa per minute if I press 5 after a tone. After I did got caller tone activated with deduction of 90 rupess. Cheating customers. Plz refund my account. My mobile no. [protected]

I raised an broadband connection request in airtel website on 1/2/2016. On 2 one of their employee by name sharan came and collected all the requiring documents and collected 1000rs in cash as security deposit and informed that by that evening or by end of 3rd I will get connection so waited till time but they didn't respond. After calling also there is no proper responses from them. So I want to raise an complaint about delay on service, no proper customer care and I want my 1000rs back.

I have a regular user Airtel 4G. I was a user of [protected] and [protected] post- paid numbers and [protected] router number. Despite my many complaints, the company gave me 3G Service, and I was supposed to get 4G service. The company has charged me for 4G usages. I didn't get 4G service in my area. This was the practice of deception. When the company charged me a lump some amount which is not according to my use. The company started sending some guns(anti-social elements) to mentally harass me. On the phone, some lady from the company hurled abusive remarks upon me. I am an Assistant professor at a college.
I want to pay the reasonable amount. If I fail to pay the amount the company may go to the court of the law against me, but the company sends some anti-social elements to threaten and mentally harass my family member's.

Airtel complaint for DISCREPANCY IN THE BILL landline no[protected]

The installation was INITIATED at night on 27th, but not completed,

The installation was completed by providing instrument and splitter and testing connection on 28th Jan at 11:30 am by Ajab singh.

i am wrong billed from 27th as my installation was completed on 28th January 2016.

Dear Sir
We have Corporate (CUG) plan and having around 200 mobile number of airtel post paid connection. My is concern is for mobile no.[protected]. We have free 512 mb internet monthly usage in our plan.

That, we are using this number since last 7 years.

We received our Bill dated 03/12/2015 ([protected]) attached annexure-A and its consolidate Bill attached as annexure-B in which airtel have charged
internet usage excess by Rs.929/- plus taxes thereon. They shows Free charges Rs.4, 194.32 less in Rs.5, 123.60 resulted bill increased by Rs.929/-

We are attaching our another CUG numbers ([protected]) Bill as annexure-C & D vide its Bill No.[protected] dated 21/06/2015, relationship no.[protected] in which you have discounted internet usage of Rs.5, 037/- and in our this number i.e. [protected] they have discounted only of Rs.4, 194.32 into amount of Rs.5, 123.60 resulted increased Bill by Rs.929/-.

I have requested them so many times to see the matter and send us corrected bill so i could pay and use its interrupted services.

As it has cheated us by imposing fake internet charges/usage and as much as in our another number you discount Rs.5, 037/- of internet charges (below use of 512 mb as per plan) and in our this number you are charging on above Rs.4, 123/- and showing excess use by 512 mb.

Please do the needful in our matter and oblige.

Regards
Rasika
[protected]
M/s Digital World Computers

I have purchase 6 month advance rental plan, after one month the plan was converted into monthly rental plan, i dont know how it was happened, when i ask
Airtel refund my money, they totally refuse. Wifi Data no.[protected]

Sanjay Bhatt...

Its starts from here: We have to travel abroad from India to UK for 6 months.

I was not aware for the tarrif and charges and was using the Airtel number from last 10 years.
I called the 121 line for Airtel Customer care and we discussed the same for an hour and finally he asked for how much time is your visit, I said 6 months.
The Analyst asked me to go for 999 package where the charges as per him is 30 mnts incoming free and SMS free per month.
No one informed this to us that we need to enable the package again after 25 days.

They said "OK we are activating this as per your request and every month you will get charged with rupees 999 on your Airtel Postpaid bill for +91-[protected]"
"Please call 121 to deactivate
Then we got bills for worth rs 11000 and 8000 rs INR.

I called the 121 line and it was informed that we are not in this package and that is why we are charged with this much of amount, and from that time we are in calls with them and lots of communication has been placed for the same and finally i asked the team to go ahead listen to that call and see if that Analyst provided us this info.
There was no response in this but they are simply ignoring this conversation.

The team Airtel called me that they are ready for waiver for rs 2950 and then they changed that today 1300. INR
All i want this to be corrected and charge me what was communicated.
Also they send me lots of inorrect stats for bill as well.
We are completely mis-communicated for the same and i am not ready to pay such bills as this is something needs to be corrected.

Just for an update again i m using this from last 10 years and also most of my connections whether its DTH or Internet or Broadband I always prefer to use Airtel.
Looking foward from help with you in this.

The sales manager (Mr. Ajit and team-[protected]) at Airtel Malad (East), Mumbai gallery gave a fake plan and influenced me to apply for portability to join Airtel. He gave a lucrative family plan for 3 of my members altogether and once the portability is done I found that the plan that was offered to me is fake. In spite of regular follow-up with Airtel through emails, phone calls and personal visit to thier office at Interface-7 Malad (W), Mumbai, Airtel csutomer care has no answer for my compalint. The call centre staff, the helpline at number 121 and any other customer care executives response is so pathetic that I am now compelled to believe that it was a complete error of judgement on my part when I agreed to go for portability and take up that fake plan. I am not sure whether placing my complaint on this platform will resolve issue. However, I would strongly recommend to reader of this complaint to not to choose Airtel as their service provider, remain away from any lucrative offers / fake plans and sales staffs who have intentions to cheat people. Airtel - please wake up before the upcoming competitor sweep away your feet from ground.

Im using ur connection last 4 years so ill nt get landline phone & wifi modem still nt yet clam by u so kindly i requesting to u tht plz do as soon as possiblei[censored]r nt attempt this complaint so ill disconnection ur broadband connection n 5 more connection also those i recommended to my firends
thank u

Dear Sir,

I got a missed call from [protected] at 11:04am on 05.02.2016. Assuming the importance of call I immediately called back and from other end I heard a male voice saying about Insurance marketing...I immediately cut the call and found that I lost Rs.14/- at once.

I googled and found that +92 code is related to Pakistan. Yu are requested to stop this type of calls. Please take this matter very seriously.

Thanks
HRIDAY

This is regarding refund of Rs.3800.71 from Airtel which i made excess payment by mistake on 28th Dec'15.

I have requested refund of Rs.3800.71 on 28th Dec'15 against the complaint no.66964516 which was not resolved and closed.
Later I registered one more complaint for the same issue against the complaint no.67031513 on 2nd Jan'16 and still I have not received the amount.
I have contacted the 121 and appellate team lot of times but nothing happened and every time they are asking 48 hrs time to resolve the issue.

Finally when i requested for the status yesterday 04/02/2016, they simply created one more complaint on the same mentioning like, it will be resolved in next 48 hrs

Please help me to resolve the issue and do me the needful

My mobile number [protected] was deactivated due to I m went to Saudi Arabia which is very remote area.kindly activate my mobile number again or give the solution to retain my mobile number

I change my Airtel PrePaid 2G Sim to 3G and I give my Photo and ID proof to Airtel office at Alappuzha. After one week I got message that I have to give Photo and ID proof to Airtel office or your connection will Bar. I already give my photo and ID proof to them. After that My connection is Bar. When I approach Airtel office they are not giving proper answer. I am using my no for official purpose and for internet purpose. Now I cannot do any thing because of this. Pls solve my problem.

My self ACHAL SINGH from Kota (Rajasthan) Mob.[protected] . i am airtel customer since 10 years On 1/02/2016 my account balce deducted by Rs.125. I request you to please return the money in account balance. Otherwise i would take the decision of porting my no to BSNL.

[protected] This no. is lost...please deactivate this no.
This no. was registered by jai krishan gosani & this sim card is of jammu and kashmir state
H.No:- 911 Near Gurudawara Janipur colony, jammu.

I was purchase Airtel sim @ 4 year back. Today my Airtel sim service is stop due to improper verification as per Airtel company.

Can you tell me how can Airtel issue sim without photo id & address proof?

I was call on call center but no one tell me the perfect reason.

Pl help me...

Regards,
Kalpesh