Hi Team,
I raised a request for MNP from Airtel Mumbai to Airtel Maharashtra circle on
11th Feb, 2016. I was told it would take 7 days, but nothing as been done as of
now. On top of it without giving me any prior information, incoming of my
number has been cut since 18th Feb, 2016. I had a family emergency yesterday but because of this problem, no one could connect to me.
What is more ridiculous is the fact that outgoing is still active and on raising this issue to customer care multiple times since last 1 week, I have been told that it will take another 24 hours (Complaint number:[protected] . What kind of business Airtel is running, I just fail to understand.
You can easily check that I have been an Airtel customer for 8 years and have
been paying my bills well before time religiously. I never expected this kind
of service from Airtel. I am really pissed off and will take the matter to
consumer court.
Harassed customer,
Ritika
Jan 8, 2017
Complaint marked as Resolved Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2016
Airtel Customer Care's response Dear Ms. Srivastava,
This is with reference to your post dated 22 February 2016.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 23 February 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd