Airtel Complaints & Reviews

Dear Sir, I am Using postpaid mobile services(calling, data pack, SMS) of services provider Bharti airtel. In December, I found that they not charging rates as per my bill plan, I further checked previous bill and it is happening since last 16 month starting from Sep 2014.I complaint to Airtel Authority But they are deny such issue. [protected]

The below shows today SOA from my account [protected] where the highlighted bill as unpaid. If you look at the subsequent images you will see that you have updated this payment in your system and for some reason it seems it has got reversed. Trust at least now you are clear about the issue and do the needful. Until this moment I am getting the payment reminder before every call and from last few days reminder calls from customer care also. A)) Statement on 11/01/2016 says bill no[protected] is not paid B)) Statement on 01/12/2015 ( you can see the message in the below trial) says it as paid So for some reason it the payment has got reversed and despite of many correspondence till the applet council the same is still unresolved Best Regards Arun Janardhanan Product Manager Bernhard Schulte Shipmanagement - TDC, Leela Info Park, Phase 1, Second Floor, Kakkanad, Kochi – 682030 Tel: +[protected] | Mob: +[protected] www.bs-shipmanagement.com

I am using Airtel network and there is no proper network for past ten days . When i called them and asked they always telling problem with the phone, restart and check, Even after i tried that, no proper signal. If i called them, they keep on telling rhe same thing. I am paying net charge without even using it. i have still 400MB left out of 1 GB and past ten days no proper network, so i havent used that . In few days validity will get over with 400 MB data left and i need to recharge again. Wat a crap is this. this literally cheating us. Need a change for that. Even if i go for another netwrk also, they are not guiding properly.

While enquiring about balance in my Airtel number [protected], a message promising 115MB of 2G/3G Data for unlimited period flashed where upon I recharged the phone for the amount. No amount of Data was credited into my a/c on dated 07/01/2016.

So I had requested for a mobile number port for my number [protected] from Vodafone(Kolkata) to Airtel (Karnataka) with a CUG plan on 29th December 2015 . The Airtel agent in charge of the CUG plans in my firm Mr. Shoaib ([protected]) informed me that it would take 7 working days for the port to happen and for me to successfully use the Airtel sim . Over the course of the period I kept on getting various messages from Airtel regarding the status of my port . The last message I received was 7th January stating that my address verification is successful . After this I waited for a few days but I still could use my Airtel number . I called Airtel customer care and was told that all the formalities was completed from their end only thing was Vodafone has to cancel my connection with them for the port to happen. I called the Vodafone customer care ad was told that they had already processed my cancellation and that no formalities were pending from their end . I called Airtel customer care again and spoke to the floor manager ( MR . Kishan) and he assured me that he would look into the matter and provide feedback in this next 24 hours . I just now got a message from Vodafone saying that my Porting request VK132467 dated 7th Jan 2016 due to the validity period of the UPC has expired before it receipt by the Donor Operator . I am at wit’s end and I don’t know what to do know . I am so upset with the services and did not expect this at all from Airtel . All this while I have been repeatedly trying to get in touch to the Airtel point of contact for the Ernst and Young, LLP UB City practice but he has never responded back .

Hi sir i am nikhil my airtel number [protected] i am using this number from 3 years now the registration was changed to another name plzz change to my name

Please consider it as an emergency . I got a bill for my airtel postpaid no. [protected] for an amount of Rs:1359 INR, I have been trying to contact your customer care centre for the last two weeks. I didn't get any response from your side. The only answer I'm getting is your server is down. I checked my bill and found that the amount billed is for my internet usage. I'm using your airtel network last 5 year as a prepaid connection but now i was changed my mind & switched into postpaid network i took a Rs-599 rentle plan and another number with Rs-199 ( [protected] ) . your customer Executive gave me suggestion to use the My airtel Apps & how to check your daily data & services by it so i installed it .but your company don"t need postpaid customer i felt like that, now problem is started i have got too much bed expirence by your service & apps .i used 1.2 GB Data on 21 DEC 2015, and your apps also shown 1.2 GB Data, but when i have used 50-60mb data for updation my apps since 22 dec 2015 still your apps shown 1.2 GB Data so it"s not my mistake or your apps fault. i know what is data charges If i used 1.3 GB Data with my rentel plan so why I exceed 4G DATA which will be pay by me as high charges .I cannot pay this huge amount without any specific reason.it"s your Apps faults why i pay for it. i get already complaint with your customer care but your side ain"t any kind of solution. when i reached at your airtel store which is newly open in NAVYUG market at GHAZIABAD U.P so A men suggested to me you can PORT your number sir, i will not help you . what the pethtic services by you serve to customer . Is this AIRTEL COMPANY. if you want to disconnect my number so i ll happy for it .but you will lose too many customer by these feedbeck. i will suggest to my fnds & family don"t move in postpaid network & also i ll follow legal action with your company it"s the totally faults by your employee & apps. The only wrong suggestions by your company executives . I taken is I chose your postpaid network. but now i felt i was wrong i was happy with my prepaid service The same kind of mistakes happened previously from your side with my friend he switched the company network into VODAFONE And i spoken to your official and they helped me to sort out the issue. Now the officials not allowing me to talk to their superior officer. I believe this is your business tricks to cheat the customers. So after a long thought I decided to move to Consumer court for the justice.. I'm waiting for your response. I'm pretty confident that I can prove my side . I recorded all my data usage count. Waiting for your replay or else MY MESSAGES COMPLAINT - ( Reference no. 67039406 for your airtel mobile has been registered on 02-JAN-2016 16:19. The same will be closed in next 2 days. For status update, SMS SR (ref. no.) to 121 ) REPLY BY YOUR SIDE - ( Update: Reference no. 67039406 regarding Usage and rentals -Dispute Others: The complaint has been resolved. As per our records, the charges levied in your airtel mobile bill are valid. If you are not satisfied with the resolution, contact Appellate. For details, visit Contact Us page at www.airtel.in ). MY FAMILY POSTPAID NO 1- DEEPAK KUMAR - [protected] 2-LAKHVINDER SINGH - [protected] 3-MANISH KUMAR - [protected] AIRTEL DTH [protected] [protected] [protected] Thanks, Regards :- Deepak kumar [protected], [protected]

I received a call from airtel give me info about hello tune I.e hello tune for one yr is cost of free and no balance deduct for it from your acct but 280 Rs. cut from my account.

I complaint about Airtel they r regularly reducing/changing ts tv channellist, recently they removed Colors (309) which is not good. We r paying hefty amount for the services n rhey r changing w/o information, should regain the list n shouldn't provide the channels at their will, it should be based on customer's interest instead. I suggest a bill cut off if they do the same continuously.

Hello sir My name is Naveen Kumar Saxena My 'Airtel Digital TV HD Recorder' is not recording shows anymore nor it showcases any previous recordings, also it hangs a-lot (Error Code HDD001). I discussed these issues with Airtel Customer Care (Toll Free no. '12150') on 29th December 2015, they assured the setup box will be REPLACED BEFORE 5th January 2016 as it is under warranty period. We have been calling them since 4th Jan daily regarding...

This is to inform you that since 07 January 2016, we are not able to find COLORS channel - channel no. 309, on Time Shift TV. We are not able to watch the default recorded programs . We request AIRTEL Iptv to kindly arrange for the same asap or Airtel should refund money for Settop box for which we paid huge money This is kind of fraud or cheating on customers with false promise on number of channels on TSTV Airtel is making to people to lure

I had given request for change the Portability of my Relience Numbers ([protected]) But till date it was not done. I continuesly following up with Airtel Customer care but they are not responding. Please take an action as soon as possible and activate my service on airtel network. Thanks & Regards, Amit Kumar [protected]

This complaint is about my mobile number that has been barred from 6th of January2016. Its been four days already still have not got the resolution and the number is still deactivated. I have contacted the customer care, have spoken to all the floor supervisor, the next level to that, have tried contacting Nodal officers, appellate officer, but have not received any help from them. Every time I have called for the number to be activated everyone has given me different timelines and told me that the number will get activated. I have spoke to at least 25 people regarding the same issue and nobody has given me a single reason for why the number has been barred? every time I have got different reasons and people has been so casually taking this issue and it was really a bad and worst experience with Airtel customer care. There were no logs maintained for the issue for which the customer has called 25 times, I have repeated the complete story to 25 people for a single issue. Some of the statements which I have been told by Airtel customer care agents: 1) Has this service barred from Airtel or you have barred it ? 2) Mam we will not be able to help you till Monday as weekends our back end team doesn't work. These statements really showed me the seriousness of the way this big issue is being handled by Airtel team and really not bothered even if you loose your customers . It was really sad to know that if 10, 000 customers are facing this issue as told me by one of the customer care agent, escalations have been raised for that issue, problem ticket has been raised, everyone is aware about the issue still no updates, no information to the customers about this issue. I really don't understand when this big issue has happened and still people are not available to provide you specific reason or timeline for resolution. Never ever expected this kind of customer satisfaction would be provided by Airtel.

The company has illegally deducted Rs. 25 from my account and sent sms that e recharge for Rs. 25 is successful. I have not made any request for e recharge as stated by the company. I had sent two emails to the company and also called customer care deptt but no but I have not got any satisfactory reply. Secondly I had sent 5 messages to DEL [protected] to 121 but every time I get message that Unable to process your request . Please try again later. Thus company is resorting to unfair means and deducting balance illegally without any service request

I have opted for a different service provider as Airtel service was pathetic. I has informed the consumer care in October to disconnect the service and collect the device. There was no further action taken and noone from customer care guided me on the process. Since then I have told every customer care call to disconnect. Airtel has still not taken action and keeps generating the bill every month. Now Customer care calls me for bill payment....

Dear Sir, I inform you i am used Tata sky DTH toll free Number today[protected], Company Deducted Rs. 8.00 and [protected] company deducted Rs. 11/- My mobile Number [protected]. I am requested to you please refund my deducted amount.

Dear sir I am using Airtel postpaid network [protected] sir I want to migrate your prepaid network sir dear sir help me actually lot of bills regarding issues.

Hi, I changed my service provide from idea to Airtel last month. But, from last 1 week airtel internet service stopped working. I am facing many issues because of this. Called customer care no use. please advise. Thanks, Amitha

I'm a prepaid airtel user(unfortunately) and I'm staying in the lingampaly, Hyderabad. My airtel connection goes down for each 15-20 mins. I always recharge my mobile with 3G data pack and I hardly get 2G data at my location with network interruption as a bonus. Thanks to Airtel for spending money on Airtel 4G advertisements rather on network issues.

I had the shock of my life yesterday when my mob number[protected] that I have been using over 5+ years was re-issued to someone else. When I contacted local Airtel branch, they were simply incompetent and unhelpful. I finally managed to get in touch with 198 to register my complaint. The reason Airtel Customer Rep gave was that it was not recharged for more than 90 days. That is completely Bogus. This is my primary active mobile number and I had recharged it myself only 1 week ago with a local Airtel retail shop. Airtel just cannot take my Active mobile number and reissue it to anyone else. This is not what I expect from the Indian Telecom leader. I want Airtel to take this seriously, urgently and re-issue my number back to me with an apology. If I am forced, I will not hesitate to lodge a serious complaint with TRAI and other regulatory groups. Completely unacceptable! Not just mad... disappointed with Airtel Regards Vikram Jain [protected]Alternate Contact Num)