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Updated: Apr 21, 2026
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A
Ajay Ma
from Belgaum, Karnataka
Jan 14, 2016
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Airtel broadband not working for last 7 days

Address: 560103

Airtel broadband is not working for last 7 days and even after so many calls, tweets and complaining to nodal office the issue is still there and there is no update from Airtel on the status...
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Kusuma Priya
Jan 14, 2016
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Address: Chennai, Tamil Nadu, 603103
Website: Airtel.in

[protected] acct number. In 7 says 30 gb is exhausted. When first warning came, I called the technician then he said there are 2 networks for the same ip address and both are enabled.one is secured and the other is not secured. He fixed it . After he fixed I have 6 gb left. Now after 1 day, got a message that total gb is exhausted in one day, no one are there in the house and even we came back home and watching gmail for this message. Mere cheating . U guys are cheating wuth the customer. I have given mail to airtel.In and they are not responding at all. I have used bsnl for 1 year with 8 gb. Same way I am using airtel but I am getting warning messages that data is consumed fully. Sarcastic. I did a mistake from shifting to airtel.
Airtel customer support has been notified about the posted complaint.
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Dear Customer,

This is with reference to your post dated 14 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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    L
    Laxmi Narasimhan
    from Mumbai, Maharashtra
    Jan 14, 2016
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    Address: Chennai, Tamil Nadu, 600087
    Website: www.airtel.in/broadband

    I have been using MTS card since 2014 and bought to Airtel 4G in the month on November for enhancing data service, so disconnected MTS and bought Airtel 4G. As there was heavy rainfall and flood in Chennai in the month of November & December 2015, I was initially told by the Airtel front office executive of Valasaravakkam branch that the service disrupted due to rain, I understood the issue as I heard from others that other service providers also was disrupted due to Chennai Flood. But days have passed from 10th December where Chennai was back to normal and I have been writing emails to customer care about poor service of 4G data. But there is no response. Multiple technicians have come to house and they have produced report saying the site where the tower is placed in front of our house is down as there is a issue with the landlord and they are not able to commit a resolution to my issue. Today when I had returned my dongle with the email proof they are not willing to refund my dongle cost of 2290/-. For the poor service of data and loss in my existing connection and frustration I have been going thru needs to be addressed in this forum
    View replies
    Dear Mr. Narasimhan,

    This is with reference to your post dated 14 January 2016.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at airtel.[protected]@airtel.com


    Regards
    Akanksha Singh
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@airtel.com
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      T
      Tech Enthusiast
      from Mumbai, Maharashtra
      Jan 14, 2016
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      Address: Pune, Maharashtra, 411057
      Website: airtel

      I use an Airtel 4G hotspot device, mobile number [protected], in Wakad, Pune. For over a week now, the internet speeds have been pathetic - around 100-200 kbps. I called your customer care and was told that the downtime issue in Pune would be resolved by today morning, but that didn't happen. My work is getting affected big time. Please resolve this issue ASAP.
      Airtel customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      This is with reference to your post dated 14 January 2016.

      We would like to acknowledge that we are working to address your concern as soon as possible.

      We will connect with you to get additional details, if required, to resolve the concern effectively.

      You can also get in touch with us at airtel.[protected]@airtel.com


      Regards
      Akanksha Singh
      airtelpresence (airtel customer service team)
      bharti airtel ltd
      airtel.[protected]@airtel.com
      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        R
        RaviNoida
        from Noida, Uttar Pradesh
        Jan 14, 2016
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
        Website: Airtel.in

        I along with my family hold seven prepaid connections of Airtel and also a Broadband connection. There are no mobile signals specially inside the house. A written complaint submitted about three months back at Shopprix Branch office, Sector-61, Noida of Airtel has also not been responded to by the company. If the issue is not resolved at the earliest, I will forced to switch the mobile operator and also initiate proper proceedings against the company.
        Airtel customer support has been notified about the posted complaint.
        View replies
        Dear Ravi,
        This is with reference to your post dated 14 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
        Look forward to receiving the required details at airtel.[protected]@airtel.com
        Regards,
        Akanksha Singh
        airtel presence (airtel customer service team)
        bharti airtel ltd.
        airtel.[protected]@airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Reply
        I am gaurav rawat, I purchased new airtel prepaid connection n I already using airtel postpaid connection from approx 7 years n now I phasing a network problem in my new connection like (automatically call disconnect, internet suffering, low signals)..
        Reply
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          S
          Srinivas Konda
          Jan 14, 2016
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          Address: Hyderabad, Andhra Pradesh, 500032
          Website: Airtel.com

          Airtel 4G Dongle is not giving a 4G Speed. I'm able to acess only speed less than 200kbps for a 4G Service. Request raised to Airtel but no effect since 3 weeks.
          Airtel customer support has been notified about the posted complaint.
          View replies
          Dear Mr.Konda,

          This is with reference to your post dated 14 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
          Look forward to receiving the required details at airtel.[protected]@airtel.com
          Regards,
          Akanksha Singh
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          airtel.[protected]@airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Reply
          I have been facing the same issue for over a week now. They keep telling me that there's some downtime in Pune, which according to Airtel was expected to be resolved today morning - Jan 14, 2016. However, the problem still persists. Please help. Airtel number: [protected]
          Reply
          I have been facing the same issue for over a week now. They keep telling me that there's some downtime in Pune, which according to Airtel was expected to be resolved today morning - Jan 14, 2016. However, the problem still persists. Please help. Airtel number: [protected]
          Reply
          Dear Customer,

          This is with reference to your post dated 14 January 2016.

          We would like to acknowledge that we are working to address your concern as soon as possible.

          We will connect with you to get additional details, if required, to resolve the concern effectively.

          You can also get in touch with us at airtel.[protected]@airtel.com


          Regards
          Akanksha Singh
          airtelpresence (airtel customer service team)
          bharti airtel ltd
          airtel.[protected]@airtel.com
          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Reply
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            P
            parthapratim Ghosh
            from Mumbai, Maharashtra
            Jan 14, 2016
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            Address: Kolkata, West Bengal

            On my no [protected], a 3G data recharge was done on line, worth Rs 153.00 for 1 GB and 28 days validity recently. but till date, after recharging, I am unable to access the net, in spite of the fact that, that signal is showing 3G. Complaint was lodged over customer care no [protected], since last 3 days, but the problem remains unresolved. its not a phone problem, because from the same phone I am getting access to a voda phone sim already. I am totally upset Mitul Dutta
            Airtel customer support has been notified about the posted complaint.
            View replies
            Dear Mr. Ghosh,

            This is with reference to your post dated 14 January 2016.

            We would like to acknowledge that we are working to address your concern as soon as possible.

            We will connect with you to get additional details, if required, to resolve the concern effectively.

            You can also get in touch with us at airtel.[protected]@airtel.com


            Regards
            Akanksha Singh
            airtelpresence (airtel customer service team)
            bharti airtel ltd
            airtel.[protected]@airtel.com
            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
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              S
              smploga
              Jan 14, 2016
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              Address: 625009

              Dear sirs, my prepaid number[protected] is being debited since november 2015 weekly with rs 35.00 for video store, i went to dealer and they sent messages to stop it but still now being debited. And rs 99.00 deboted for ir99 which i do not know. Please stop all this charges immediately, and refund all this unauthorised charges back to my number itself. Thanks & regards - p. Loganathan, email: [protected]@gmail.Com, mobile:[protected]
              Airtel customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              This is with reference to your post dated 14 January 2016.

              We would like to acknowledge that we are working to address your concern as soon as possible.

              We will connect with you to get additional details, if required, to resolve the concern effectively.

              You can also get in touch with us at airtel.[protected]@airtel.com


              Regards
              Akanksha Singh
              airtelpresence (airtel customer service team)
              bharti airtel ltd
              airtel.[protected]@airtel.com
              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                T
                Tanveer.veer777
                from Umarkot, Chhattisgarh
                Jan 14, 2016
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                Address: Chennai, Tamil Nadu, 600073
                Website: airtel

                First of all Airtel is worst in customer service. A pie chart on daily usage is not getting updated daily... since three days the pie chart is showing the same old data where as ive used much more than that... then suddenly it would send a message that ur data has been 100% consumed... this is mere cheating... my 8GB is getting over within 4 days...
                Airtel customer support has been notified about the posted complaint.
                View replies
                I want to know how much am i using daily to keep my data consumption in control...or atleast update it on daily basis... dont suddenly give a shock on one fine day.. i will be thinking that i am having lot of data available so i use it..
                Reply
                Dear Customer,
                This is with reference to your post dated 14 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                Look forward to receiving the required details at airtel.[protected]@airtel.com
                Regards,
                Akanksha Singh
                airtel presence (airtel customer service team)
                bharti airtel ltd.
                airtel.[protected]@airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Reply
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                  S
                  surreshgokul
                  from Warangal, Telangana
                  Jan 14, 2016
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                  Address: 500034
                  Website: www.protexsecurityservices.com

                  My services has been disconnected even though the payments has been made and confirmation has been received from the service provider.Since 24 hours have calling the customer care no proper response.They say it will be resolved in 4 hours.
                  Airtel customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  This is with reference to your post dated 14 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                  Look forward to receiving the required details at airtel.[protected]@airtel.com
                  Regards,
                  Akanksha Singh
                  airtel presence (airtel customer service team)
                  bharti airtel ltd.
                  airtel.[protected]@airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Reply
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                    A
                    Aslam Abbas
                    from Pune, Maharashtra
                    Jan 14, 2016
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                    Address: Ernakulam, Kerala, 683101
                    Website: www.airtel.in

                    I have done Airtel 2G recharge of 126 (Mobile : [protected]). But without asking my permission, they have put me on Auto-renewal service. So on Jan 12, I received an sms stating that the service will be renewed. I called 121, and followed the instructions to deactivate 2G mobile internet. Now I didn't receive a confirmation message from Airtel. That is true. But I believed that the deactivation was successful. I didn't know I had to receive some sms for that. On 14 Jan, I got an sms stating the service has renewed and I lost my 126 rs. I called up 121 to complain, and they replied that my deactivation process didn't go through. They said it is my fault that the deactivation sms didn't come. I was not redeemed my money. I was extremely upset. My complaint is about this Auto-renewal process. Few months back I had called 121 to ask them to stop this auto-renewal process for 126 Rs recharge. They said it has been stopped and it did. But I didn't know that the next time I do the recharge, I will be on their auto-renewal process again. This is what happened this time. Either Airtel must ask customers if they want to be included in auto-renewal process or before they deduct the money for the service, they should ask the customers - "Do you want the service?". They have neither in place. It is a shame that a company like Airtel is using schemes like these to exploit common people.
                    Airtel customer support has been notified about the posted complaint.
                    View replies
                    Dear Mr.Abbas

                    This is with reference to your post dated 14 January 2016.

                    We would like to acknowledge that we are working to address your concern as soon as possible.

                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                    You can also get in touch with us at airtel.[protected]@airtel.com


                    Regards
                    Akanksha Singh
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@airtel.com
                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      H
                      harikuma17
                      from Kolkata, West Bengal
                      Jan 14, 2016
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                      Address: Lucknow, Uttar Pradesh, 226013
                      Website: airtel .in

                      Sir i have done 3g net pack 1gb on 1/1/2016 but i m not using my net sir i have done complaint on airtel costumer care but no action on my request 14 day are left my net pack but i don't use any 1mb net .
                      Airtel customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,
                      This is with reference to your post dated 14 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                      Look forward to receiving the required details at airtel.[protected]@airtel.com
                      Regards,
                      Akanksha Singh
                      airtel presence (airtel customer service team)
                      bharti airtel ltd.
                      airtel.[protected]@airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
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                        P
                        Prasant Besra
                        from Hyderabad, Telangana
                        Jan 14, 2016
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                        Address: Ranga Reddy, Andhra Pradesh, 500088

                        Date- 14 jan 2016 Mobile no-[protected] Hi Team, Today when I woke up I saw a message saying "Thank you for choosing HOT CHILLIES on your airtel mobile.You have been charged Rs 49.00 for 15 days...". After that Rs 50 has been deducted from my account. I never activated any services and still money is getting deducted. please take care of such issues as it is impacting user experience with Airtel. Please refund the amount ASAP. Regards, Somya
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        This is with reference to your post dated 14 January 2016.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at airtel.[protected]@airtel.com


                        Regards
                        Akanksha Singh
                        airtelpresence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@airtel.com
                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Reply
                        Yesterday I got the similar message. I didn't activate any services. I was charged Rs. 99/- for Hot Chillies service for 30 days. This is not the first time Airtel is activating services in my account on their own. I'm very unhappy with Airtel
                        Reply
                        The same thing happened with me, too.
                        This is the second time 99 rupees is being deducted.

                        Stop scamming your customers please, and initiate a refund ASAP.
                        Reply
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                          A
                          Amit Lokulwar
                          from Delhi, Delhi
                          Jan 13, 2016
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                          Address: 411057
                          Website: www.airtel.in

                          Hello, I had purchase new airtel postpaid plan and with mobile portable of my older number. And I had given 500 Rs as activation charges but for some reason the card is not activated. And since last 20-25 days i repeating calling to airtel dealer or airtel office. They always say we will call back or we send our representative to refund my money and document. till they not send to any guy to my office. So please take my genuine request and please consider.
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                            L
                            lokesh198
                            Jan 13, 2016
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                            Hi,

                            I have been getting e-mails regarding [protected] mobile number on my e-mail id [protected]@gmail.com. [protected] is not mu number and I have been living in USA. I have complained a lot about this and every time I got the response that we have made the necessary changes.
                            Why are you guys sending me e-mails for a number which I don't own. You are the worst customer service I have ever come across.
                            Improve your BS system to avoid such kind of issues.

                            Thanks,
                            Lokesh
                            Airtel customer support has been notified about the posted complaint.
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                              S
                              sachin9269
                              from Pune, Maharashtra
                              Jan 13, 2016
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                              Address: Pune, Maharashtra, 411014

                              Dear Sir, Â Â Â Â Â Â Â Â Â Â Â Â Â Â I am buying airtel 4g home router on dated[protected] from airtel 4g store on Pune Kharadi opp. Radisson Blue Hotel. I am visiting many times in store the was saying me your connection was active in next 2 hrs. Every time i am going, they are saying same reply to me. But connection not activated to till date today please help me and resolve my concern. Thanks & Regards, Sachin Nanetkar Mob.[protected]
                              Airtel customer support has been notified about the posted complaint.
                              View replies
                              Dear Mr. Nanetkar,

                              This is with reference to your post dated 13 January 2016.

                              We would like to acknowledge that we are working to address your concern as soon as possible.

                              We will connect with you to get additional details, if required, to resolve the concern effectively.

                              You can also get in touch with us at airtel.[protected]@airtel.com


                              Regards
                              Akanksha Singh
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com
                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                T
                                teji kalra
                                from Pune, Maharashtra
                                Jan 13, 2016
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                                Address: Pune, Maharashtra, 411027

                                Very poor service. Out of 24 hours, 18 hours it runs on 2G when I paid fully for 3G service. Inspite of complaints, no resolution.
                                Airtel customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,
                                This is with reference to your post dated 13 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                                Look forward to receiving the required details at airtel.[protected]@airtel.com
                                Regards,
                                Akanksha Singh
                                airtel presence (airtel customer service team)
                                bharti airtel ltd.
                                airtel.[protected]@airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Reply
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                                  M
                                  mkpal0143
                                  from Delhi, Delhi
                                  Jan 13, 2016
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                                  Address: New Delhi, Delhi, 110096
                                  Website: Airtel

                                  Dear Sir / Ma'am, I hade received a call from Pakistan no. [protected] on[protected] at 07.09pm. even though I have not picked it up as it is mention on phone the country origin number. So I discard it. please help me out so that such kind of problem. Kindly identify how they are getting the Indians numbers. Thanks & Regards, Manoj Kumar Pal
                                  Airtel customer support has been notified about the posted complaint.
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                                  Dear Mr. Pal,
                                  This is with reference to your post dated 13 January 2016.

                                  To protect all our mobile subscribers from malicious activities which may result in substantial increase in their phone bill, airtel would like to advise the following:
                                  » Do not respond to any unexpected calls from a number with the +92 or +375 country code.
                                  » Do not respond to any suspicious missed calls from unknown numbers.
                                  Do not get lured into any financial transactions or divulge any personal information like IMEI, Bank Account number and other information to callers offering prize money or lottery winnings. Also do not respond to any instructions to dial an international number to get the prize money.
                                  » This luring may also be done through SMS messages offering prize money and seeking personal details on a specified email ID. Please do not respond to these.
                                  » Do not respond to any SMS/Email from unknown sources prompting you to call on a number or go to a site offering free download of content/movie clips/pictures.
                                  Please refer the link http://www.airtel.in/important-alerts/ for more details
                                  Regards,
                                  Akanksha Singh
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  airtel.[protected]@airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                                    Pabhrorlaas
                                    Jan 13, 2016
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                                    Website: www.bhartiairtel.com

                                    They deduct my balance of rs 150 from my mobile phone on 12 Jan 2016 during any received call of about 12 min. When I check my balance & call to customer care executive they said that this balance deduction is due to net usage. I can call thrice every time they give different different reasons & not give any satisfactory answer & also they don't talk to me in a proper manner & said that that's your problem. Also I have 7mb left in my net balance so I don't know how they deduct my balance if I have that much MB left till now. On 12 Jan 2016 I have about 50mb net balance. They said you use 30mb net during call that at that time so they have to deduct net usage from my net balance but they charge it from my mobile balance. According to my knowledge during call no net is used. Sir please solve my problem as soon as possible & please try to refund my balance. Yours truly Thanking you
                                    Airtel customer support has been notified about the posted complaint.
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                                    Dear Customer,
                                    This is with reference to your post dated 13 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                                    Look forward to receiving the required details at airtel.[protected]@airtel.com
                                    Regards,
                                    Akanksha Singh
                                    airtel presence (airtel customer service team)
                                    bharti airtel ltd.
                                    airtel.[protected]@airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                                    Facebook - www.facebook.com/bhartiairtelltd
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                                      futo
                                      Jan 13, 2016
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                                      Resolved

                                      Address: Bardhaman, West Bengal, 713216
                                      Website: pay.airtel.in

                                      I have already done bill payment Of Rs 250 by credit card transaction id 237914. mobile number - [protected].but today i received Date 13.01.2016 sms due payment due of Rs 246.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
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                                      Dear Customer,

                                      This is with reference to your post dated 13 January 2016.

                                      We would like to acknowledge that we are working to address your concern as soon as possible.

                                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at airtel.[protected]@airtel.com


                                      Regards
                                      Akanksha Singh
                                      airtelpresence (airtel customer service team)
                                      bharti airtel ltd
                                      airtel.[protected]@airtel.com
                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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