Airtel Complaints & Reviews

Registration number : dotel/e/2016/04465
Beena shahid
Contact number : [protected]
E-mail : airtel.[protected]@airtel.com
Airtel sr 67587412

For the last 9 days i was struggling to gt my postpaid migrated to prepaid. I am customer of airtel since 2006 october.

Respected sir,

I am a customer of airtel since 2006 october and using the mobile number - [protected]. Due to my job change, i am relocating from kerala. I am residing in kozhencherry, pathanamthitta district of kerala, pin - 689641, which is my native place.

As i am relocating, i called airtel customer care to provide me the information on postpaid-to-prepaid migration. Thy asked me to visit nearest airtel store/relationship center, and submit a request along with photograph and identity proof. They gave me a wrong address in pathanamthitta town, which is actually the address of an airtel digit office. I wasted half-day in looking for airtel office there. Later i was provided airtel relationship center address of kadappakada, kollam- 691008, which is located 90 kms from my place and more than 2.5 hours bus-journey.

On february 2, 2016 morning 11:30 i walked in to aforesaid airtel relationship center and submitted my request for migration along with my photograph and id proof. My request was processed by 12:00 pm arc manager (Phone: [protected]), and i payed an outstanding amount of rs. 520/- (Attached). She informed me that it will take 24 hours to complete the migration and i should not make any calls during this 24 hour. She also informed me that during this time i will get a message from airtel and, my postpaid sim will be activated, and i can replace it with my prepaid sim and undergo a verification procedure by dialing 59059. I waited for 24 hour and didn't make any calls in between.

However, i did not got any message/updates from airtel and my postpaid was still active even after 24 hours. Then i made a call to arc manager, but no one was picking the call. Then i contacted airtel postpaid customer care (121). They told me thy cannot help, and i need to contact airtel relationship center again. Later i contacted airtel's kerala appellate officer ([protected]), and lodged a complaint. I also send emails by providing the screenshots of my payment on feb 1.

The appellate officer named geetha informed me that she will look into this issue with top priority and and the migration will be completed by 48 hours, and she will provide me the updates and i need not call her till that time. However i didn't got any update from her in between. During this time arc manager called me that the outstanding amount was actually rs. 580, and she gave wrong information, as she could not see the outstanding from her side, and she got this information from another arc. She told me she is paying this amount from her own pocket and she will ensure the migration will happen within another 24 hours. I got an sms alert and email alert for this rs. 60/- payment. However even after 24 hours migration has not happened, and i am not getting any proper updates from airtel. As a result, i had to call to airtel appellate officer on every day to follow-up with this issue. I was talking to two officers - geetha and asha. Asha informed me to wait till monday, and every issue will be fixed by monday (Oct 7) and my prepaid will be activated.

On oct 7 night, i got an mail alert of another bill rs. 474/-. I forwarded this to appellate officer mail again. As i submitted my request for postpaid-to-prepaid migration on feb 1, 12:00 pm, i am not responsible for any charges after feb 2, 12:00 (My bill cycle jan 5-feb 4). Later i called appellate officer number and spoke to asha. I was informd apart from rs. 60/- arc also payed rs. 1 and rs. 147 on my behalf as outstanding (Total: rs. 520 payed by myself and rs. 208 payed by arc). This 474 is in addition to the rs. 728 already paid. Thy are saying these amount includes rent, data usage, call rates, etc. And unfortunately it is caused due to the delay from airtel. As the delay increases, the outstanding bill amount also increases.

Now airtel is asking me to pay this rs. 474 from my pocket. They are penalizing me for their own mistake. They are rejecting my request to waive this outstanding amount. And i am not responsible for paying any charges resulted after feb 2 12:00 pm. It is also creating lot of mental harassment for myself. For this simple issue i am suffering for last 9 days.

Hence i request your good office to intervene on this issue. If there is further delay i had to seek justice from consumer court and other higher courts.


Thanks & regards,

Riva t philip
Kozhencherry
Pathanamthitta district
Mobile: +[protected]
Email: [protected]@yahoo.com

To: trai, telcommunication minister ravishankar prasad

[protected]@sansad.Nic.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, sanjeet.[protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In, [protected]@trai.Gov.In

Cc: airtel appellate officer, kerala

I am generally very fond of Airtel and all of my products broadband, DTH mobile are airtel in spite of high rates. From last one week I am frustrated like a mad man because of irritating service caused by Airtel. I was using a postpaid number with corporate my plan which I wanted to shift to family plan. They have deactivated my previous number and new sim is not activated from last 4 days. All my accounts are linked with that number. I am not able to to do anything(tickets, recharges, payments) because o[censored]navailability of my regular number. I am definitely going to port my number to idea, at least I will pay less. My relocation request for broadband is also pending from last 15 days with request number 64116104. God knows what will happen to that.

After an interval of 7 days, Rs.35/- is being deducted from my Air tel 3G A/C balance i.r.o mobile No: [protected]. As per message received over mobile, when SMS is being sent to stop video store, message is being sent that reply not received. I was unable to talk to customer care personnel because no option is being given, only music is being played to subscribe one after another. I thing it is one type of harassment to customer. If not returned the deducted amount so far and stopped the deduction for the service immediately, which I don't need, I will have no option other than to take the matter with appropriate authority.

I'm warning you Airtel.. Don't call me about hello tunes. Ever. If I need something.. I will contact you... I've had 8 to 9 calls from online numbers of Airtel like+[protected].. And many more from the same series... Since 9 Feb 2016 morning.. Don't disturb or force people to use your services! Or else give me my PAC!!

Akshat Nitnaware
[protected]

I am a customer of airtel since last 5year but now I m fully dissatisfy to
customer care because of his negligence service.Now I fed up.i have complained to support team that as per my Data plan i have to Received full data of 480Mb but they will given me Approx 150mb but surprising think is that it has passed more than 20hr but not a single step has been taken to sort it out & they not give proper and satisfied answer. they are not doing duty properly..Therefore, I requesting your higher authority to kindly look into this genuine facts and action may kindly be taken..i want advice to every customers plz don't take 3Gdata pack from Airtel service they
cheating with customers by offering lower price.

Regards
Rakesh joshi
M-[protected]

Im using airtel postpaid connection..but 8months ago i deactivate this service.today one person calling me who advocate from delhi and his no.[protected].he told im not paid 2709 rs. Of bill of this airtel .im scared what o do?? But i still my bill clear when i deactivate airtel postpaid service..

Dear Sir/ Madam,

I buy a Rs. 20/- Voucher from Nayabazar, Cuttack - 753004, serial no: [protected]. whenever I recharge it the amount is not properly in manner.

This is barred service.

So, Please help me.

My Mobile no: [protected]

HI sir & mam
My no is [protected]
Mainy nahya sim liyah a airtel 4g
Tho esmahy 3g work nahiy kar raha a
Tho mere gar ke sham nay gallery ha
tho mam nah kah ki thory dino mai chalu ho jahay ga 4G ka sitting chalu a tho 3g vah say close a
Tho abi thak chalu nahi huha a
3G ka network bi nahi ahara a

Please chalu kardo 3g &4g

I purchased an airtel vismayam recharge top up card of rs.80. While scratching it, I accidentally lost a few secret pin number digits. Kindly recharge my mobile for me or send me the secret number. The details are as below:

Mobile number - [protected]

Serial number of the recharge card - [protected]

In yr advt in tamil for 4G you are wrongly mentioning 71 lakhs . It is 71 latcham not 71 aayiram in tamil. Hope you correct the mistake.

A female called up just now asking to activate an offer. It goes like this. A-A absolutely free, A-O 10 Ps/m. Instead of activating this she has activated hello tune and 90 rs got deducted. Call came from the number[protected].

ACTIVATE DND
[protected]
Airtel, what do you think by cutting my balance you can earn money ?????!!!
You are in misunderstanding I will stop recharging
VIDEO STORE service has been renewed on your airtel [protected]@Rs15.0 for 3days.To deactivate, Call or SMS STOP to 155223. To use, click http://avs.vuclip.com (data charges apply).For more services, call 56789 or click http://56789.airtel.in
ACTIVATE DND

Hi, There was a successful recharge which was carried out from the HDFC Diners Club Website for Rs 1000. As per the bank, the recharge was successful from their end with the reference -[protected].

Recharge time - Feb 6 2016 12:40AM
Recharge Provider Ref No:[protected]

Can I please expect a speedy response?

Sir, on 08.02.2016, I recharged money to one of my airtel mobile as the same was not received, I lodged complaint through your web, soon after I received calls from +[protected] [protected], [protected] and +[protected] and asked certain details in the web id myperfectBanking.com later on they told that the amount is going to be refunded. After lapse 30 minutes, the entire amount to the tune of Rs: 97000.00 had been withdrawn from my account.

Hi,

Rs. 946.66 is a wrongly generated bill and not to be paid.

Once again in my current bill you have put unpaid amount of this.

Please note the interaction no. [protected] on 22.01.2016 with Mr. Reni on 198.

he had told me to ignore the messages.

Please per sue the matter ASAP and clear the same.

Most Urgent.

With Best Regards

Anshuman Kumar Bagla
Sri Satya Bala Sales Pvt. Ltd
[protected]/[protected]

This is to inform you that Hello Tunes has been activated on my number @36 for 30 days without my prior confirmation. And this facility is already activated on mu number for 6 months. So, this is to request you to please look into the matter and return the amount to my account.

Sir, I recharged a sum of Rs: 300.00 (Full talk time) from my net banking on 08.02.2016 at about 9-30 PM the transaction ID is[protected]. The amount is deducted from my account, but so far I have not received the currency. Kindly sent my recharge amount or else refund the amount back to my immediately. The convenience is highly condemned

NAME: K.V.GIRIDHARA SINGH
MBL NO: [protected]
SIM BACK SIDE NO:[protected]H-2
EMAIL ID: giridharsingh.k.[protected]@gmail.com

Hi Team,

It is been 5 days, my airtet connect network for UserId: DSLS 255903 is not working. Repeatedly I am reporting the concern and getting nothing out of it.

Can u please check else help me to follow the process to disconnect it.

Thanks,
Reetika

Hi,
i am a prepaid 3g airtel user([protected]) . from last 2 months (december15 & jan16) i have recharged my a/c with RS 1499 in both the month one after another.i was given 14 gb 3g data each month under this offer pack.but each month it got lapsed because at the end of the month airtel didnt send me the alert message saying that your date is approaching so that i can carry forward my 3g data to the coming month.as a result i lost almost 20 gb 3g data just because of airtel error.

earlier they were sending alert messages every month on time without any delay...when i was doing 2.5gb 3g recharge .at that time they never missed it.sent alert messages on time ...but this time they screwed my entire data.

this is really unacceptable.

if anyone from airtel wants to contact me then thy can contact me after 4pm mon-sat.
during working hours i dont have access to phone at all due to my companies process requirement.


Abhijit klumar
[protected]