Airtel Complaints & Reviews

SIR, 1. I have Airtel GSM prepaid sim NO. [protected]. I was recharged Rs. 100/- on 05/01/2016 and Rs. 66/- as booster for local calls @ Rs. 45/ Min for local/STD Calls. 2. I put data connection in disable mode. I am using MTNL WIFI connectivity when needs for data connectivity. But on checking main balance Rs. 15/- only available in my account. 3. I asked from customer and they informed that charges deducted/deducting from Main balance for inter surfing whereas I am not recharged any net pack. But they replied which is not satisfied me. I am not understood when subscriber is not using data connection and put it in disable (off) state and using MTNL WIFI then why should amount debited for data surfing in main balance and when asked replied in a harass way . 4. It is requested to take up case with concerned firm and give me satisfied reply and remit undue deduction of amount to my account please. thanking you, Yours Sincerely, V. SUBBURAYALU, NO. 30, GALI NO. 2, JHARODAKALAN, NEW DELHI- 110072.

My cust. id: [protected] On January 5th, 2016 at 10.22 am, I got a call from your customer service executive Ashish from number [protected] on my registered mobile no. [protected] that you are giving me a channel name &TV HD on channel no. 175 without any extra recharge free of cost from today. But when I checked my account details I got that you are deducting Rs. 30 monthly for this &TV HD. When I call to your customer service regarding this issue, firstly the lady who received the call said that Rs. 30 for &TV hd is not deducting from my account but when I gave her full summery of my deduction then she said its ok, I am transferring your call to senior person... then I waited for more than 10 mins but that call has been disconnected from your end. Then I called again & discussed again about my issue & the guy who received the call said that, be on call, I am checking this & let you. Again I waited for so long & after that as usual this call has been also disconnected from your end. Even you can check this in your records also: I have done both call from my number [protected] on your customer care number [protected] time of both calls are between 2:00 pm to 2:15 pm on dated 9 jan. 2016.

Dear Sir I raised a request for airtel broadband connection on portal. Kavitha ([protected]) has attended the call and delegated the same to Sonu ([protected])(sent a sms of the same).Sonu has collected and issued A recipt on behalf of 3gzone on 30-Nov-2015.Technician has visited the premises and said that there is no tag and hence the broadband connection can't be completed. Complained regarding the same to Tanmay Mukherjee([protected]) who assured of resolution by wednesday (8-Dec-2015).Till date i have not got my refund.Request to close the matter urgently Regards Gautam (Cell:[protected]/[protected])

Airtel has deducted money from my pre paid mobile account or Mobile No-[protected]-, yesterday night for 2 times, 4-5 days back and 7-8 days back for my data usuage- which I have not used My all applications are closed and I have closed all application form Airtel for the closure of my net, and I got a message from Airtel 7-8 months back regarding the closing of Net Kindly refund my deducted money other wise I have no option left for the cahnge of services. JETANDER KUMAR DHAR [protected]

My number [protected] was ported from kolkata circle to delhi ncr circle however after porting the same is not able to connect incoming calls as the call drops from the caller end without any ring the same was even reported by the customer care rep who tried to call from his own number. Only airtel customer care toll free number is able to call even a complaint was lodged 67078036 however no resolution has been done. The technical team is equally clueless and have no answers. They say that the incoming facility is showing on from their end however when the airtel relationship showrrom global cellcom shop no. 343, first floor, supertech(shopprix mall), sector 61, noida 201301 was contacted they said that its showing incoming is barred however they cant put it back on and has to be done from customer care on phone only.

Airtel deducted rs.264 in my main balance for the service of data pack.. but i didn't activate that.. its happenef on 06/01/2016 9.54 pm after that i called cust care they are said that wait for 48 hours.. but still now they are not refunded.. My no [protected] alternate no [protected]

Hi There, Myself, Bharat Kheterpal, purchased a prepaid Airtel plan 20 days ago from Faridabad. Suddenly got the following messages and my service has been disconnected; "Prepaid to postpaid conversion of your airtel mobile number [protected] has been initiated. Your address verification will happen within 72 hrs." On my investigation, it was found that the local Faridabad Airtel has sold the same number to multiple customers. All my balance money has lost and I am helpless now. I wish to bring your kind attention and I do hope you will take necessary steps to avoid recurrence of such things. My alternate number is [protected]. Thank you, Bharat

Whenever i'm using this pack, it allows me to download untill 4 a.m without disconnection. After every 1 mb usage it disconnects automatically.i already complained about this but still i'm facing the problem. My money fully wasted.i[censored] give unlimited internet only between 12a.m to 4a.m, why are you advertising it to 6hrs. My downloads are only halfly downloaded all the time.i need another net pack to finish it.

Dear Sir, I have requested to change the dth stb box on 5th jan 2016 but it will not change it and its engineer mr.anil thats no. Is [protected] comes and demanded to more money but company not take any action against mr anil and then I requested again then it will solve it on 7th jan 2016 but it will not chane same STB. It change at low quality. So pls check and solve it.

I am a costomer and havingh airtel mobile no [protected] in assam area pin code 786112. i have recharge my sim for Rs198/ for 2 GB 2 G NET PACK on 8th Dec 15. And just after a week airtel has created problem since last 15 days there is no connectvity of net and all money and data has gone wast only signal are there but no net when contact to costomer care 198 they are making fool to costomer by giving setting to costomer they never say that there server is under mantenence ro unserviciable who knows and after compling 30 days all data accout will be zero and again costomer will be compell to rechage and same will be repeated . Dear sir, your company is pristigious and its reputation will go down i have lost my Rs 198/ and i felt very bad it is my duty to tell that like this your staff i n all the state cheating with costomers in lakhs and bringing money to your accout . at least leave email id of compony head email id on your website so that people can tell there story like me there may be in lacs .public money is very hard please if you have simpathy to this costomer than say at least sorry by call me on [protected] . L P SHARMA Costomer

Dear Sir, I would like to deactivate my postpaid connection for datacard ([protected]). I could not able to do that with customer care. Customer care is not responding properly. I felt very bad about the service provider. Customer Service Center, Tilakwadi, Belgavi. (Horrible service, say something at the time of making connection and then deny it) Pls do the needful. Thanks.

Sir, I would like to state the following few lines for your kind consideration and favourable action. Even after raising the complaint regarding the internet issues from past 3 months, they are not able to rectify the problem. They are closing the complaints each time without attending the same. Landline No. : [protected] Conection in the name of : Capacit'e Infraprojects Ltd. Regards, Shajil Das.C.C

I am facing low signal issue in Airtel and sometimes no signal in Airtel inside Home. My number is [protected]. BTM 1st stage.

Yesterday (07.01.2016), all of a sudden we came to know that Airtel has removed Color TV channel from their Time Shift mode. When enquired, I was told that due to software updation it has been removed and can not be installed again. We are paying huge amount Rs.2K+ everymonth for IPTV to airtel and they removed this services without any information to us. We want the existing services should be continue else we have no option but to disconnect the connection with airtel.

I contacted 121 to get 3g/4g data service ( 6 GB plan for Rs 950 ) which they updated, after that I requested the customer care to deliver 4g compatible sim card which also they agreed. During the same call I requested the customer care person to stop my ( 6gb plan for rs. 950 ) as I am interested in some other plan, the reply which I got was shocking. He told that it can not be done now. I must pay Rs. 950 even if I cancel this request. HOW AND WHY SHOULD I PAY RS. 950 WITHIN 5 MIN OF THE CALL. WHY YOU HAVE MADE SUCH SYSTEM THAT ONE YOU TAKE A SERVICE REQUEST, YOU CAN NOT CANCEL IT. I AM NOT GOING TO PAY RS. 950 AND IF I AM FORCED TO I AM READY TO SWITCH MY NUMBER TO OTHER SERVICE PROVIDER AFTER 7 YEARS. Thanks, Narendra [protected]

Airtel on 10th Dec 2015 and 8th Jan 2016 has on its own activated the super model pack on my mobile [protected] and deducted Rs 70 and Rs 99 from my balance respectively. On 10th Dec 2015 I sent the SMS immediately on 155223 and this pack was deactivated. When today again it was activated, I called on the same number 155223. The person who picked up the call, said that the service was auto renewed since I had not de activated the service by calling customer care. Since it was deactivated by sending SMS it was auto renewed. On my argument that since I had already deactivated it 1st time, there is no question of it being activated again, he just said it is a company policy. Then I asked him to pass on the call to his senior. The senior executive gave a totally different reason that I had clicked on the site to activate it. That site had popped up on its own and I had hit the back button immediately. When I told him this he said they can see it being activated from my mobile. If they have done setting that even after hitting the back button the service is activated, then I cannot do anything. After searching on net for this, I see many people have registered complaints of service packs being activated by Airtel, without their consent. I request you to look into the matter and provide me the refund of Rs 169 (70+99) at the earliest.

I am using this airtel fixedline [protected] connection since July, 2015. My registered mobile number is [protected]. Account Number is [protected]. I have been mentally harassed by your so called employees. Chain of events: 1. I got a call from airtel office : [protected] stating that there is a trial offer for 120 GB monthly @ 40MBPS. I agreed. 2. Some technician named Randhir came on Wednesday, Jan 6, 2016 and took my 4-5 hours for installation etc. Meanwhile, he shared that this is not successful plan. We are still in testing phase.He left at around 5 pm saying that he would be returning with a senior as he is not able to perform the installation. He never returned. 3. Since, my internet was not working because Randhir has damaged initial connection also. I called the same so called airtel office : [protected]. The guy, Pardeep who picked the phone said that it would take another 3-4 days to fix the issue. I said at least he should change the state of my connect to its previous working state. Pardeep said to register a complain on 121. 4. I registered a complain on 121.The complain number is 63372284. 5. On thursday, 7 Jan, 2015 afternoon another technician came to fix the issue. Since, he was not able to fix it. He also did the same thing.He left saying that he would be returning with a senior as he is not able to perform the installation. He never returned. Current Scenario: 1. I am without internet connect since 2 days which was working well until your guys altered it. My actual plan is 40GB @ 16 MBPS. 2. I am paying around Rs.[protected] for this service and mental harassment. I had to waste my 4-5 hours yesterday as your guy was not able to fix it. 3. It is still not clear to whom should I complain because the team who has performed the installation on Jan 6 are saying that someone from 121 will take care. But, the person who is coming after registering a complain on 121 is saying that either Pardeep/randhir will fix this. 4. I am still calling airtel but no one is helping. My question : 1. If this plan was still in testing phase then I should have been informed earlier abount this. I would have disagreed. 2. If this plan was still in testing phase then it should have not been offered to me as I am a customer of airtel. 3. Since, this has not worked out. SO, WHO WILL BE FIXING MY INTERNET CONNECTION. 4. There should be cooperation between the teams of airtel else people/customer like me is going to suffer and change their internet provider.

Airtel — Actvated services with out customoers acceptence and deducted money from customers balance

1 Review
Sr srinivas1969 on Jan 8, 2016
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Sir I am using mobile phone. Service provider is Air Tel. My mobile Number is [protected]. AIR TEL ACTIVATED A value added service named AIRTEL NEXGTV service. and they deducted Rs 35 from my prepaid balance. I did not ask AIRTEL to provide me that service. Though its small amount..Iam not happy with the unfair way of generating revenue by the service provider AIRTEL

Sir, On 08.01 .2016 at 9.30 AM on my mobile No.[protected] Video Store Service activated and charged Rs:35/ from mobile balance.which is unwanted, due to auto renewal option. I Immediately deactivated on option no.155223. and Video store service stopped, But charged amount Rs:35/- not refunded.On contact with customer care they are not properly responded. Due charging on said option the customer effected to loss. which unknown and unwanted option. So pl. refund the amount my mobile A/c. and hope on the Airtel serivce.

When i use to enable my data pack from settings...it just starts wid 2G connection i.e. E...after a long time, many times doing data on off or even smetyms switch off olso...dn I get connected wid 3G connection for which i paid money. I[censored]rr telecom has a problem regarding providing me 3G internet so kindly inform me...either i choose another telecom for best nd fast internet service...!