Airtel Complaints & Reviews

My self ACHAL SINGH from Kota (Rajasthan) Mob.[protected] . i am airtel customer since 10 years On 1/02/2016 my account balce deducted by Rs.125. I request you to please return the money in account balance. Otherwise i would take the decision of porting my no to BSNL.

[protected] This no. is lost...please deactivate this no.
This no. was registered by jai krishan gosani & this sim card is of jammu and kashmir state
H.No:- 911 Near Gurudawara Janipur colony, jammu.

I was purchase Airtel sim @ 4 year back. Today my Airtel sim service is stop due to improper verification as per Airtel company.

Can you tell me how can Airtel issue sim without photo id & address proof?

I was call on call center but no one tell me the perfect reason.

Pl help me...

Regards,
Kalpesh

Dear Sir/ Madam,

We customers of Bharti Airtel Ltd. since 9 years with the numbers mentioned below:
[protected]
[protected]
[protected]
[protected]
[protected]
In which the first number is our MD’s, and that is very important primary number in our Business which is been registered to every NET Banking login’s, OTP’s, Business leads and so on. Hence we do pay the bill properly every month.
But the number is frequently barred stating the number exceeds the credit limit, hence we have raised the request for credit limit increase with the reference number SR67202898. The credit limit is now been increased from Rs. 500/- to Rs. 2000/-.

Now the number is completely barred with incoming and outgoing facilities.

We have received the Bill amount for the number [protected] in the bill period 20-Oct-2015 to 19-Nov-2015 as Rs.530.94/- and 20-Nov-2015 to 19-Dec-2015 as Rs.545.14/- attached the bill copy of previous 2 months for your reference.


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If this is the case, then how come our previous outstanding bill amount will be increased to Rs. 9, 190.85/- such suddenly in the next month bill for the bill period 20-Dec-2015 to 19-Jan-2016? Please verify our previous bills that there was no mark of bill amount that is been raised for Rs. 9, 190.85/-.

Also as mentioned earlier, we have credit limit only for Rs. 2000/-, then how come they allow to use our services till the outstanding reach Rs. 9, 190.85/-.


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When previous month bill amount is Rs.545.14/- and current month charges is Rs. 280.55/- “Bharti Airtel Ltd.” is completely cheating the customers as mentioning they have best error free billing process to produce such bill amount to their valuable customers.

For last 10 days we have been frequently receiving calls from “Bharti Airtel Ltd. Customer Care” for the payment of outstanding amount. Due to which we requested for EBILL for the current outstanding with the Itemized Bill Copy.

This is been received after so long follow-up mails to Customer Care, where we found our number is been changed under another Account/Relationship number from [protected] to [protected]. Also please find the attached bill copy of the Account number [protected] which has only one number.

Due to their internal collapse in the Account number, Our MD is Mentally Disturbed since the bills have been properly paid to the number each and every month without any outstanding. And now his number is completely barred with both incoming and outgoing facilities.

Above mentioned all 5 numbers that we are using are paid perfectly on time even overall unbilled amount for the numbers has not exceeded more than Rs.2000/-.
We really couldn’t find what is happening with the “Bharti Airtel Ltd. Backend Team” to provide such faulty Bills and responses to the customers.

To prove we have enclosed the following documents, by which you could verify and understand our genuine payment of our bills promptly.

Previous month bills for the period 20-Nov-2015 to 19-Dec-2015 and 20-Oct-2015 to 19-Nov-2015.
Current month bill for the period 20-Dec-2015 to 19-Jan-2016.
Payment receipt of previous months of the bill which we have been paid regularly.
The various conversations that is made along the Enterprise Team of Bharti Airtel Ltd. Email Support process.
We have been tried mailing and calling to customer care executives where we do not get any resultant proper solution to our problem.

We require the service of the number [protected] has to be restored immediately.

Further, we do not require the service of Bharti Airtel Tele Service and want to shift our network through MNP to another service provider to all our numbers.

Kindly we request you to take necessary actions in resolving the issues.


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Warm Regards,

Sowmyaa Karthik
Business Development Manager
Winways Infosys
5* Certified Sales and Solutions Member Expert Partner
Phone: +[protected]
Mobile :[protected]
​www.winwayssolutions.com

Hello,

This is Suraj Hayathbabu holding postpaid airtel number [protected] from past 9
years (2007). This month I have got a bill of around 2300 which is double the
amount of my monthly bill. I spoke to customer care executive on this issue and
got to know that my data usage exceeded beyond my permissible 4GB limit. For
approximately 400 MB excess data i am charged 1200.

I did not receive any kind of intimation or sms that my data limit is exceeded
and I am charged without any warning. Being a platinum and very old customer I
would like to bring to your notice about this issue. How can a customer charged
double the amount of bill without any prior warning about the data usage limit?
Request you to take this issue and provide me a solution as I am not happy with
the system.

Regards,
Suraj HB

I was visting continously for 5 days for Airtel Customer care Banashankari, opp to BDA complex. Daily they are telling stories they charged Rs 25 and gave me one SIM told that it will active within 2 hrs but nothing hapend, when i call customer care 121 they say go to customer care walking they will do it with 15 min. But this banashankari Aritel customer care is the worst people they don't know what they are reckless and don't care for customer and cannot resolve the customer complaints.

Yesterday we got updated our airtel settop box to HD but from today morning it is showing no signal on tv, i called the customer care executive on [protected] she gave pathetic service looking into someone others account and disconnected the call in between without any intimation 3rd class service from the service provider i want an imidiately solution on this and call me on [protected] or else i am going to launch a complaint in the consumer forum which will again effect badly on the company.

I have applied for MNP from Vodafone to Airtel .

Mobile No-[protected]

Alternate-[protected]

Representative of One Point one Solution Pvt Ltd ( Authrise Partner of Bharti Airtel Partner), 339 Udyog Vihar, Phase 4,

Gurgaon 122016 ( Haryana ) having mobile no -[protected] named DEEPAK taken my documents on 15 Jan 16 and

provided me the sim having SIM NO[protected]U.

But after that day my previous operator deactivated my number and got ported but my SIM not activated.

I called customer care they told me that the SIM No i am having is different from their record so it is not activated and

adviced me to visit Airtel Store.

I visited Airtel Store Shopprix Mall Noida Sector-60 on 02 Feb 16 but they refused to help .

I emailed to nodal officer but still no reply.

The Service provided by Airtel seems very worst .

Hi,

I visited airtel showroom on 30-Jan-2016 (Sat) and applied for 999, 40gb, 4mbps plan broadband with 99 booster( unlimited local and std calls). The installation personnel ([protected]) came on 31-Jan-2016 ( sunday) and installed the same and provisioned 2mbps speed (account number [protected]). Upon asking him, he told that the additional 2mbps will be provisioned after 30 mins. Well, nothing happened on same day. I called customer care on 31-Jan-2016 and they said it will take 24 hrs to fix this. I called them again on Monday (1-feb-16) and reported this issue to appellate, 121 etc. via email as well. No action again. I raised a deactivation request on 2-Feb-16. Now, you have sent me an email stating that, it will be processed after 7 days and you will bill me another 7 days charges along with installation charges. Keep it with you.

My Comments:

It is the duty of the operator to do a feasibility test if the requested plan, service and speed can be provided to the end customer or not. if not, you should not provide or inform customer atleast. Instead, to make easy money, you allotted a connection with 50% of my eligible speed and charging 999+99+ taxes which is absolutely unacceptable. yes, i understand your business to get customers and cheat them. There is no need for any citizen in India to pay this money to get half of the eligible speed when there are other service providers like tikona, act fibernet etc.

I want my connection to be disconnected immediately. I WONT PAY ANY COST TOWARDS INSTALLATION CHARGES BECAUSE, YOU HAVE NOT PROVIDED ME 4 MBPS SPEED EVEN ONCE AND I APPLIED FOR THAT PLAN. I will consider paying the rent and taxes for the period that i used till my date of deactivation request. If you want, you can sent me a legal notice, appoint any fake or original lawyers to give threaten calls, sent goons, start calling my frequent contacts. Once i get the above treatment, you will see more worse response from me.

Well, there is no single fault i have done here except i approached airtel. I dont want any apology emails and calls and dont try your smartness and retention techniques. If the court of law in india says to pay you 1000 rs installation charges for a plan which i never requested, i will see. It is not about 1000 rs. It is about your cheating mentality that you do against 1000s of customers.

Hi airtel customer care,
please help me out for this situation, my SIM (airtel [protected]) showing NO SERVICE since last day. this is my regular number which i used for all my banking and other thing.

I have applied for activation of My family plan for Mobile no [protected] and[protected], making [protected] as master no on[protected].
Same was processed on[protected].

As per my family plan, I should get a common bill for [protected] and[protected].but this month i got bill of Rs 584.83 for [protected] and Rs 605.75 for [protected].

After going through the bill, It was noticed that the [protected] was converted to My family paln of Rs 599.00 however [protected] was not included in my family plan due to which i got a bill of Rs 605.75 for this no.

After my request and also after getting confirmation from your end, how come the no [protected] was not included in the my family plan.

kindly rectify the bill as i am not going to pay the amount of Rs 605.75 for [protected] as the mistake is from your end.

Kindly take appropriate action or else i will be forced to withdraw these number from airtel.

I requested for porting to airtel from idea. i filled an online form & eventually the customer service contacted me and handed over sim, . happy till here. i got sim around 13 jan 2016, and i got message that my porting time was on 30 th jan night after 11 pm. is this usual? porting hardly takes 7 days.. and then after 30 th my idea sim was deactivated and the airtel sim was not getting activated. today is feb 3rd., i have only 1 sim and that i wanted to port. im facing problem from past 4 days without any network.. i missed my credit card because my number was inactive. they are not activating my sim in airtel.. what the hell torture is this??no 1 ever troubled me this much, . this is so horrible without network, . i keep asking several people, even unknown on roads for mobile to make calls. never airtel, . i will always try to let this service and network down wherever possible and whenever i get chance..too much guys, . hell with Airtel..never apply request for porting to airtel..please everyone

As per my postpaid plan, I am entitled to 1GB 4G data and post that unlimited
2G. But after the consumption of 4G data I am not able to connect to Internet.
I get errors like "Network connection lost" or "Your iPhone is not connected to
Internet". As suggested earlier by customer care executive, I have already tried resetting my network
settings and switching mobile data to 2G. I had registered a complaint
#67462110, which is currently in resolved state but I haven't got any
resolution(Hats off to service). They gave me 4 days ETA to resolve the
complaint so I was forced to opt for smartbyte plan. Now when I have exhausted
smartbytes, I m back to page zero where I can't use my 2G internet.

There is no proper network in Airtel, both voice and data .. I am having this problem for long time and whenever I am asking them they will tell no issues from their side, change sim to another phone and try .. I tried in many phones and still the problem exists.. No proper response from customer care executives too .. I asked the executive to transfer the call to some manager . Then One person named Uday, Manager from Santhome branch chennai, attended the call and what a response from him .. Wow bravo .. **** response .. Is this the way to treat customers ?? Just because we are dependent on them they should not treat us for granted .. Even now I am raising his complaint through my Wifi network not from mobile data.. If this message is notified to Airtel or if some one is checking this, pls take necessary steps .. I know this is like putting a stone in sea, nothing helps .. Already raised same complaint some days back but no proper response.. Jaihind ..

I am not getting any network after 9pm to 7am and on weekends in my house. I am not able to get any internet service also during this time.

I am K Kolappan, subscriber of airtel
mobile no. [protected], Tamilnadu circle, would like to bring
the following for your kind judgment and action.

On 8th Dec. I received a SMS on this line stating that the
line has not been used for more than 90 days and hence to
recharge my line within 15 days to avoid suspension of the
line. Though I have tried to recharge couple of times, due
to system problems I could able to successfully recharge on
20 Dec. an amount of INR 50/-. But when I checked my line it
was showing "SIM card registration failed" message. On the
same day I contacted customer care and informed about the
same. Subsequently Customer care asked few details and that
too provided with a request to activate my line immediately.
Surprisingly I was told by Customer care that my line has
been permanently disconnected on 13th December, which is
well before the 15 days period given to me. In my several
further follow-up with airtel, they asked my alternate
number so that they will call me to resolve the issue.
Though I had given my alternate numbers they never called me
and instead later they informed me that the line has been
reallocated to other customer. Later I have sent many
reminders, but airtel is not responding. hence I request
your intervention and appropriate actions in this may help
millions of customers who were becoming victims of such
service providers.

Here my concerns are summarized as;

1. Why did airtel disconnected my line on 13th Dec., though
I have recharged within the given 15 days time...?
2. If my line was disconnected on 13th Dec. (as informed by
airtel) how could it accept the recharge amount...????
3. How could airtel allocate this number to other customer,
while my issue is pending???
4. Why airtel didn’t call me to settle the issue….???
5. How can I utilize the pending amount in the line…???
6. I am loosing all my communications/bank
alerts/notification.etc...to which airtel to compensate me
INR 1000/day from 13 Dec. until the line is activated.

This is Devender from Lucknow.I have fed up of Airtel services whrein everytime you people are deducting balance from my account by activating irrelevant services even without my permission.Is this the type of business Airtel does!!!.Simply you guys are looting us.I want my balance to be refunded ASAP on [protected].

Thanks.

Sir,
SMS Received from airtel operator i am using the airtel sim the SMS message is
"Thanks for choosing GamesBond on your airtel mobile.You have been charged RS35.0 for 7 days.A/c balance : Rs0.65.at 23:09.

While am using the mobile internet ( I recharged with Rs 19/- for 100mb 3 days.
at the same time i am having the Main Balance(i.e Talk Time amount) Rs 35/-).
with bankwebsites.After completion my work i had received the above SMS
I am surprised with that and i checked the my main balance it was grabed.
same as contact with airtel customer care he given the reply 'you choosing the GamesBond- I said i am not choosing any games-I asked the refund money,
but he is hopeless to say
To deactivate the GamesBond service you send the SMS STOP TO 155223.
i Did the same. But money was not credited.
he given the Ref no CBDWP[protected] Registered on 01.02.2016 16:43
in fact when using the bank sites i didn't see any AD regarding GamesBond
and not registered with them, and bymistakenly not touch the Ad also without
Ad's How can I touch by mistakenly?
They did the mistake and grabbed my money !
Please take the action for this service and I am very thankful if you asked the money to credit my cellno [protected].
Your's faithfully
B.V.SIVAPRASAD
CELLNO:[protected]. DT:02.02.2016 14:17.

Yesterday i got a fake call from pakistani number ([protected],[protected] names Ravi, Vijay and amount trnsfrd to Rohit Singh) they told me some PUk no. to check wether it is the same number, if the number matches then i have won the lottery of 50 Lacs + a grand i10, i followed the instructions and i saw the same puk no. mentioned on the sim then they convince me to trnsfr 25000 but i refused, but again they told me to trnsfr 5000 when i trnsfrd they again told that payment has been stoped for clearing cz u haven't submitted the whole amount and told to trnsfr another 20000 i refused and then phone disconnected, no calls again.In the evening i tried that no. and in true caller first it showed that the no. is Pakistani but after sometime again i tried the name dispalyed on true caller was Robena and destination is from Kolkatta and they ansewred my call and abused in different languages. Please do aware from these types of frauds and it's a humble request to our consumer forum to look into these daily increased frauds ASAP

Hi,
I am Ramesh Challa filing complaint on AIRTEL due to fails in services. Last month January I port my number from idea to airtel postpaid and port was successfully activated on Jan 14. I have provided all related documents (ID Proof & address Proof) and verification got successfully. From the next day onwards I.e, 15 Jan 2016 I am not able to receive incoming calls and messages. I called costumer care several times regarding this issue and visited to airtel store as well executives told to replace the same and problem will solve but it fails.

From past 15 days I am keep on trying costumer care and visiting store but executives are not responding properly.

I request consumer court to consider my issue and solve ASAP.

Below are my details:

Phone No: [protected] (Port No.)

Alternate No : [protected]
Email: [protected]@gmail.com