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Airtel Complaints & Reviews

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Updated: Apr 21, 2026
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P
Pradeepramdanee
from New Delhi, Delhi
Jan 7, 2016
Report
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Address: New Delhi, Delhi, 110025

This is to inform you that since today 07/January/2016, we are not able to find 'COLORS' channel ( channel no. 309 ) on Time Shift TV ( TSTV ) . We are not able to watch the default recorded programs . We request AIRTEL Iptv to kindly arrange for the same asap .
Dear Customer,
This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I am also facing same issue, since yesterday Colors channel is not in TimeShift list. Airtel should resolve this issue ASAP.
I'm facing the same issue.

Colours channel is no longer available in the TSTV section of Airtel Iptv.
First you removed Star World and now Colours.

The Iptv is solely used to watch the recorded shows on Colors channel.

If colours channel is not going to be put back in the recorded section, then please inform your team to disconnect my Iptv immediately.

Aswin
My customer ID [protected]-002
I'm facing the same issue.

Colours channel is no longer available in the TSTV section of Airtel Iptv.
First you removed Star World and now Colours.

The Iptv is solely used to watch the recorded shows on Colors channel.

If colours channel is not going to be put back in the recorded section, then please inform your team to disconnect my Iptv immediately.

Aswin
My customer ID [protected]-002
Now iptv is discontinuing from 31st July, it's really a big fraud.


Dear Customer,


Greetings from Airtel!


We wish to inform you that we are in the process of phasing out our iPTV services by 31st July 2016. However, you would continue to enjoy all Voice and Data benefits as per your existing plan on your broadband & fixed line connection.

In line with our commitment to offer the very best to our customers, we are offering you an upgrade to Airtel Digital TV services, which delivers a truly immersive and enjoyable TV viewing experience, along with a higher range of channels to choose from.

Based on state-of-the-art technology, Airtel Digital TV delivers unmatched entertainment complemented with crystal-clear HD quality. We have a special offer exclusively for you:



Zero installation and activation cost (worth Rs.500)

Complimentary HD USB set top box (worth Rs.1300)

Enjoy a bouquet of 10 HD channels absolutely free-of-cost for 1 month (worth Rs.111)

Free recording for 3 months (worth Rs.90)

Complimentary 8 GB pen drive to record/re-visit your favorite shows (worth Rs.300)


You can enjoy all these features by simply paying the monthly subscription pack charges.

We encourage you to opt for our Digital TV services before the date mentioned above and enjoy uninterrupted entertainment. For more information, please call 121.

We are grateful for your patronage and will aim to ensure this transition seamless for you.


Warm Regards,
Team Airtel


DITSEUQER:5673:DITSEUQER
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.,
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    B
    Banasree Panda
    from Jahanabad, Bihar
    Jan 7, 2016
    Resolved
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    Resolved

    Address: Bardhaman, West Bengal, 713201

    Airte digital tv customer care contract to me and told a offer recharge rs.315 and 3 month validity. I am agree the offer. Then next day 18.12.2015 send a engineer Mr.Debakar Malakar his mobile no [protected] he connect the TV connection the engineer told me recharge rs.330 and he recharge and he give me a cash memo but the connection resume 07.01.2016 I contract customer care 8time but they are not response to my.
    Aug 7, 2021
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    Dear Mr. Panda,
    This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at airtel.[protected]@airtel.com
    Regards,
    Umesh Arora
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    airtel.[protected]@airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      M
      Milind007
      from Mumbai, Maharashtra
      Jan 7, 2016
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110065

      I Milind apply for new broadband connection on 28 dec 2015 and again 04 jan 2016 still no one came for area verification, i received calls from ur representative but They gave me falls promises.
      Aug 7, 2021
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      Dear Milind,
      This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
      Look forward to receiving the required details at airtel.[protected]@airtel.com
      Regards,
      Umesh Arora
      airtel presence (airtel customer service team)
      bharti airtel ltd.
      airtel.[protected]@airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        S
        saibal86
        from Saharsa, Bihar
        Jan 7, 2016
        Resolved
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        Resolved

        Address: Rohtas, Bihar, 821307
        Website: www.airtel.in/forme/home

        I, Saibal Bose had bought an airtel sim no [protected] and my wife Mahua Dutta was using it. On 07.01.2016 around 4-30 pm she lost her handbag in which she was keeping her mobile. So I would like to request you to kindly block the given airtel sim. Thanking You, Saibal Bose
        Aug 7, 2021
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Dear Mr. Bose,
        This is with reference to your post dated 7 January 2016. Please share your alternate contact number with us at airtel.[protected]@airtel.com to enable us to assist you.
        Look forward to hearing from you.
        Regards,
        Umesh Arora
        airtel presence (airtel customer service team)
        bharti airtel ltd
        airtel.[protected]@airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          D
          dhayarkn
          from Chennai, Tamil Nadu
          Jan 7, 2016
          Resolved
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          Resolved

          Address: 600083
          Website: www.airtel.in

          Airtel is cheating My Plan customers. I am a My Plan customer. My mobile plan is ₹399 My Plan. I subscribed 4 packs of 3G internet plan. As per my plan, I can access 480MB at full speed thereafter unlimited 2G at 20 KBps from all my mobile numbers under this plan. But, one of my add-on number cannot access internet after completion of 480MB. I complained it for 4 times to Airtel customer care number. They registered my complaint but they closed all those complaints without resolving the issue. Every time they ask me to restart my phone and they assured internet will connect after restart. But nothing worked but they simply changed the complaint status to resolved. Airtel did not look in to this issue and did not take action any on those customer service executives who have changed the complaint status to resolved without resolving the issue. Again, I called Airtel CSE and the CSE told that they have this problem to all My Plan customers and this will get resolved within next billing cycle. But there will be no change in my bill even they have not given the service they committed. I am totally disappointed with the service from Airtel.
          Aug 7, 2021
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          Dear Customer,
          This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
          Look forward to receiving the required details at airtel.[protected]@airtel.com
          Regards,
          Umesh Arora
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          airtel.[protected]@airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
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            A
            Abhilashcrazy
            from Bengaluru, Karnataka
            Jan 7, 2016
            Resolved
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            Resolved

            Address: 560078

            I am facing lot of network issue in bangalore from past 2 months. Even though i use LTE the speed shows E and sometimes calls are not getting connected. So called AIRTEL having several customers is least bothered to provide proper service to customers even after several complaints. If you cant provide proper service better close your company and go. I request you to take proper action with respect to towers so that calls, messages and internet is available.
            Aug 7, 2021
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            Dear Customer,
            This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
            Look forward to receiving the required details at airtel.[protected]@airtel.com
            Regards,
            Umesh Arora
            airtel presence (airtel customer service team)
            bharti airtel ltd.
            airtel.[protected]@airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
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              V
              vsha
              from New Delhi, Delhi
              Jan 7, 2016
              Resolved
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              Resolved

              Address: no
              Website: no

              I am Vishal using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last 10 days. . if possible Please send call detail on my ID [protected]@gmail.com as early as possible. send me detail. thank you. Mb no - [protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.

              Airtel — [email protected]

              I am Vishal using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last month. if possible Please send call detail on my ID [protected]@gmail.com as early as possible. send me detail. thank you. mb no - [protected]
              Dear Mr. Sharma,

              This is with reference to your post dated 7 January 2016.

              We would like to acknowledge that we are working to address your concern as soon as possible.

              We will connect with you to get additional details, if required, to resolve the concern effectively.

              You can also get in touch with us at airtel.[protected]@airtel.com


              Regards
              Umesh Arora
              airtelpresence (airtel customer service team)
              bharti airtel ltd
              airtel.[protected]@airtel.com
              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                A
                A_Trinity
                from Ilkal, Karnataka
                Jan 7, 2016
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                Address: Bangalore, Karnataka, 560075
                Website: Www.airtel.in

                Over 3 Months, No Solution Is Given Yet. Airtel took my money but still have not given the connection. Airtel is scamming by having fake agents.
                Airtel customer support has been notified about the posted complaint.
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                  N
                  nayeem010coorg
                  Jan 7, 2016
                  Resolved
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                  Resolved

                  Address: Mysore, Karnataka, 570007
                  Website: airtel.in

                  My prepaid mobile number is [protected] by name Nayeem Ahmed Khan. I am in saudi, I wanted to recharge international roaming pack and I got the details from airtel website 779 full talk time, incomming 30/minute and out going 40/minute. I recharged it from my credit card with transaction Id 772381 dated 07.01.2016. the recharge was succussfull and I got confirmation message also. Even after getting confirmation from Airtel International roaming pack was not activated and I lost huge amount. Also I checked Applicable countries in the list of applicable countries Saudi Arabia was mentioned. I would like to claim full recharged amount my contact details : [protected]@yahoo.co.in
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Dear Mr. Khan,

                  This is with reference to your post dated 7 January 2016.

                  We would like to acknowledge that we are working to address your concern as soon as possible.

                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at airtel.[protected]@airtel.com


                  Regards
                  Umesh Arora
                  airtelpresence (airtel customer service team)
                  bharti airtel ltd
                  airtel.[protected]@airtel.com
                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    V
                    vinaykumars110
                    from Bengaluru, Karnataka
                    Jan 7, 2016
                    Resolved
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                    Resolved

                    Address: 560093
                    Website: www.airtel.in

                    I have recently applied for a new broadband connection at airtel's online site www.airtel.in and paid the initial fees of Rs.1000/-. The details of the transaction are : Application Number : ONBANGA01352562 Transaction Status : Successful Transaction Reference no. :[protected] Transaction Date & Time : 03/01/2016 11:40:43 Payment Amount (Rs.) : 1000 Paid from : Debit Card it has been 4 days since and i have been given the connection and when i make phone calls to the numbers from which i have received the call once for asking me submit the documents, they are saying contact customer care and that this is the number that deals with that issue. It is very annoying from airtel.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Jan 07, 2016
                    Updated by vinaykumars110
                    I have not received the connection yet.

                    Dear Mr. Kumar,
                    This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                    Look forward to receiving the required details at airtel.[protected]@airtel.com
                    Regards,
                    Umesh Arora
                    airtel presence (airtel customer service team)
                    bharti airtel ltd.
                    airtel.[protected]@airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      R
                      Ronald Ksa
                      from Nashik, Maharashtra
                      Jan 7, 2016
                      Resolved
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                      Resolved

                      Address: Nashik, Maharashtra, 422006

                      Dear sir My airtel prepaid sim card service has been deactivated as I have been in abroad from March 2015. Please activate .now I am inot nashik My number [protected]. Email I'd [protected]@Gmail.com Thanks Ronald desalination
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Nice option
                      Dear Customer,
                      This is with reference to your post dated 7 January 2016. Please share your alternate contact number with us at airtel.[protected]@airtel.com to enable us to assist you.
                      Look forward to hearing from you.
                      Regards,
                      Umesh Arora
                      airtel presence (airtel customer service team)
                      bharti airtel ltd
                      airtel.[protected]@airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
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                        Address: Bulandshahr, Uttar Pradesh, 203001
                        Website: www.airtel.in

                        Sir/madam,
                        Customer want to know what it was possible the wrong updation of address without customer consent while he has not given his consent at it and how it was possible according to airtel manager shashikant that address can update only one time at the time of sim activation after that we can not change in it. How address has put wrong and change in my favour? How it became possible. Why mansi kapoor has demanded from me of my...
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                        P
                        prateek1987@
                        from Noida, Uttar Pradesh
                        Jan 7, 2016
                        Resolved
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                        Resolved

                        Address: Ghaziabad, Uttar Pradesh, 201002

                        Hi i have registered the complaints a lot of times even on nodal offices also. but no one is showing any interest in resolving my complaint. regards prateek [protected]
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        Dear Prateek,

                        This is with reference to your post dated 7 January 2016.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at airtel.[protected]@airtel.com


                        Regards
                        Umesh Arora
                        airtelpresence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@airtel.com
                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
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                          A
                          Arunsmart
                          Jan 7, 2016
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                          Address: Karimnagar, Andhra Pradesh, 505451

                          Sir in my phone main balance was cutting due to automatically sending of voice reccoed through phone message how to stop them
                          Airtel customer support has been notified about the posted complaint.
                          unused internet charges deducted from mobile . please dont use this network though they promise best services and worst outcome of it . my mobile no : [protected]
                          Dear Arun,
                          This is with reference to your post dated 7 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                          Look forward to receiving the required details at airtel.[protected]@airtel.com
                          Regards,
                          Umesh Arora
                          airtel presence (airtel customer service team)
                          bharti airtel ltd.
                          airtel.[protected]@airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Dear Arvind,

                          This is with reference to your post dated 7 January 2016.

                          We would like to acknowledge that we are working to address your concern as soon as possible.

                          We will connect with you to get additional details, if required, to resolve the concern effectively.

                          You can also get in touch with us at airtel.[protected]@airtel.com


                          Regards
                          Umesh Arora
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@airtel.com
                          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
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                            R
                            rahulsobti
                            Jan 7, 2016
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110059
                            Website: Airtle

                            Hi Team, My name is Rahul Sobti, I am trying to buy new Airtel Broadband connection from the last 3-4 days. However, no action has been taken so far from your team. I have already paid connection charges of Rs 1000/- through online in advance (Receipt No- ONDELHI[protected]. Please take a look into this. Regards, Rahul Sobti [protected]
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Dear Mr. Sobti,

                            This is with reference to your post dated 7 January 2016.

                            We would like to acknowledge that we are working to address your concern as soon as possible.

                            We will connect with you to get additional details, if required, to resolve the concern effectively.

                            You can also get in touch with us at airtel.[protected]@airtel.com


                            Regards
                            Umesh Arora
                            airtelpresence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@airtel.com
                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              D
                              ddavidraj
                              from Gurgaon, Haryana
                              Jan 6, 2016
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560037
                              Website: Www.airtel.in

                              I have airtel 4g internet at home no [protected]. While selling this product 4g speed was promised. However each month experience slowness atleast for 3 to 4 days.i have not consumed the stipulated 50Gb usage however speed is very poor. Tried to report this issue to airtel earlier. No action taken by them, not even a call was made to understand the problem. After some days sped is restored. Need transparency from airtel on the actual speed as its not as promised. Need better customer service as well.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Airtel customer support has been notified about the posted complaint.
                              Dear Customer,

                              This is with reference to your post dated 6 January 2016.

                              We would like to acknowledge that we are working to address your concern as soon as possible.

                              We will connect with you to get additional details, if required, to resolve the concern effectively.

                              You can also get in touch with us at airtel.[protected]@airtel.com


                              Regards
                              Akanksha Singh
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com
                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                M
                                manas24
                                from Bengaluru, Karnataka
                                Jan 6, 2016
                                Resolved
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                                Resolved

                                Address: 560075
                                Website: www.airtel.in

                                Hi, My post paid number is barred already 7 days due to Airtel mistake & wrong generated bill. Those people have been telling me there is some outstanding amount of my old data card number. But long days before I had cancelled that number with the help of CC, But they didn't updated in their system so next 3 month bill generated automatically by system and now they are putting me on pressure to give that amount, which i have not used any single usage of that datas. here below the mail communication : - [protected][protected] 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 1/21 Manas Sahoo RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! 25 messages [protected]@in.airtel.com Fri, Jan 1, 2016 at 9:41 PM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs. 816/made for the bill dated 25/12/2015 has been credited to your account on 01/01/2015. The services will be restored on your number within 4 hours, just restart your phone to start using the service. Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Vamsi Krishna Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 01/01/2016 08:06:16 PM Subject: [protected]_post paid number barred_urgent!!! Hi Sir, This is MANAS CHANDRA SAHOO. I have been using a post paid connection: [protected]. Today already 8 hrs my number is barred, please update me the reason? 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 2/21 As I have talked with CC, then came to know that one year before I had taken a 4G data connection : [protected], which I had used only 2 months and paid the respective plan amount 2000/rupees, cancel the connection for the reason of costly. But then after also how the amount came like 4255/this question??? (I am 100% sure this is wrong) If you want to check then check the bills and usage whether I was using the data or not???? Today is the new year, till now I am a reliable customer, I am suffering behalf of your mistake, unable to make call, how much time it will take for this resolution, who is going to give the penalty for it???? Please do the needful accordingly through the proper check. (When I had made call for cancellation??? Who had received the call??? Why he didn¿t update the system???) Which email id I had given??? If you have the bill please share with me. I want to check the usage????? (bcs in the usage you can track whether the customer really using the data @ that time or not?????) Thanks, Manas :[protected] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 3/21 mcsahoo Sat, Jan 2, 2016 at 7:28 AM To: No Reply Emailairtel customer service Hi Vamsi Krishna, Sorry to inform you again that my number is still barred, am unable to do the call now, still suffring for this problem. Please solve it, other wise i will think alternate for it. Thanks, Manas : [protected] [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 8:43 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email requesting for resume the service for your Airtel mobile number [protected]. I have gone through your account and found that there is an amount due of Rs. 4255/in your old account number [protected]. Request you to make a payment at the earliest and confirm the payment details. I will process your request within 04 hours of receipt of your mail. For further queries, please email. I will be delighted to assist you. Best Regards Hanush Kumar I Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] mcsahoo Sat, Jan 2, 2016 at 9:55 AM To: No Reply Emailairtel customer service Hi Hanush Kumar I, URGENT TO SOLVE IT !!! 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 4/21 First go through the mail properly and reply the mail, the mail communication started in this matter only. If you are unable to resolve it, then handover this one to somebody else, don't reply mail blindly. [I have gone through your account and found that there is an amount due of Rs. 4255/in your old account number [protected].] this is completely wrong. check the data usage & then complain whether am using at that time or not. Check properly do the proper investigation with right people then come for the conclusion, don't do blank firring... It is already 18 hrs for me that service is stopped. please take the action accordingly. Thanks, Manas [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 10:22 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to the email requesting to resume the services for your Airtel mobile number [protected]. Our records indicate that there is an amount of Rs. 4255/due on your account number [protected]. The services on your number will be resumed within 4 hours from the time the payment is credited to your account. To know your last payment details, just text PAY to 121(toll free). For further queries, please do email. Best Regards kavitha S Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 09:55:45 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! Hi ¿ [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 5/21 may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. mcsahoo Sat, Jan 2, 2016 at 10:26 AM To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Hi Sir, It is my humble request to you please solve this issue, and take the proper action accordingly, My post paid connection is barred from yesterday to till now. Thanks, Manas Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 9:55 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] mcsahoo Sat, Jan 2, 2016 at 10:42 AM To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Hi, Attached the bill for reference. Please check it properly and take the action accordily. I haven't used a single usage data. I had informed the CC properly for cancellation, but why they didn't update in your system???? Check and do the proper investigation, Thanks, Manas [Quoted text hidden] airtelbills.zip 516K mcsahoo Sat, Jan 2, 2016 at 10:43 AM To: No Reply Emailairtel customer service Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 10:42 AM 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 6/21 Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] airtelbills.zip 516K [protected]@in.airtel.com Sat, Jan 2, 2016 at 11:11 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to the email requesting to resume the services for your Airtel mobile number [protected]. Our records indicate that there is an amount of Rs. 4255/due on your account number [protected]. The services on your number will be resumed within 4 hours from the time the payment is credited to your account. To know your last payment details, just text PAY to 121(toll free). For further queries, please do email. Best Regards Kiruthika Chandran Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 10:43:09 AM Subject: Fwd: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 10:42 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com ¿Hi, Attached the bill for reference. Please check it properly and take the action accordily. I haven't used a single ¿usage data. I had informed the CC properly for cancellation, but why they didn't update in your system???? 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 7/21 Check and do the proper investigation, Thanks, Manas On Sat, Jan 2, 2016 at 10:26 AM, mcsahoo wrote: Hi Sir, It is my humble request to you please solve this issue, and take the proper action accordingly, My post paid connection is barred from yesterday to till now. Thanks, Manas Forwarded message From: mcsahoo [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. mcsahoo Sat, Jan 2, 2016 at 11:26 AM To: No Reply Emailairtel customer service Hi Kiruthika Chandran, Have you gone through my mail properly. I don't think so you are a mad. Thanks, Manas [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 11:45 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs.816 made for the bill dated 25/12/2015 has been credited to your account on 01/01/2016. The services will be restored on your number within 4 hours, just restart your phone to start using the service. 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 8/21 Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Kiruthika Chandran Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. nodalofficer.[protected]@in.airtel.com Sat, Jan 2, 2016 at 11:51 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, This is in reference to your email requesting for resume the service for your airtel mobile number [protected]. Basis our discussion, I would like to inform you that I am escalating the highlighted concern to the respective team and the team will update you on the same within 48 to 72 hours. For further queries, please do email. Customers touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours 24/ 7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 9/21 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Surbhi Anand bharti airtel limited Original MessageFrom: manaschandra.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 02/01/2016 10:27:02 AM Subject: Fwd: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] I will process your request within 04 hours of receipt of your mail. For further queries, please email. I will be delighted to assist you. Best Regards ¿¿ Hanush Kumar I Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151... 10/21 Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 07:28:12 AM Subject: Re: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! Hi Vamsi Krishna, Sorry to inform you again that my number is still barred, am unable to do the call now, still suffring for this problem. Please solve it, other wise i will think alternate for it. Thanks, Manas : [protected] On Fri, Jan 1, 2016 at 9:41 PM, wrote: Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs. 816/made for the bill dated 25/12/2015 has been credited to your account on 01/01/2015. The services will be restored on your number within 4 hours, just restart your phone to start using the service. Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Vamsi Krishna Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com [protected]---- Thnaks, Manas : [protected]
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Required a transperrent discussion face to face and settledown all these things.
                                Dear Mr. Sahoo,

                                This is with reference to your post dated 6 January 2016.

                                We would like to acknowledge that we are working to address your concern as soon as possible.

                                We will connect with you to get additional details, if required, to resolve the concern effectively.

                                You can also get in touch with us at airtel.[protected]@airtel.com


                                Regards
                                Umesh Arora
                                airtelpresence (airtel customer service team)
                                bharti airtel ltd
                                airtel.[protected]@airtel.com
                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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                                  D
                                  dhruvkashyap1
                                  from Gopalpur, Odisha
                                  Jan 6, 2016
                                  Resolved
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                                  Resolved

                                  Address: Bhagalpur, Bihar, 853204

                                  Sir mera ek airtel ka no h [protected] sir ispe me hmesa net pack karecharge karwata tha or net use karta tha 29/12/2015 ko mene 295 ka airtel 3g net pack dalwaya or 30 ko mera sim band kar diya gaya mene custmar care me call kiya to wahan se bataya gaya ki apke sim me yahan se koi prblm nhi h aap sim replcment kara lijiye najdiki airtel store me jaa ke mene agle din jab sim replcment karne gaya to mera sim band ho gaya tha or uska resan tha ki me recharge nhi karwata tha fir mene custmar care me jab call kiya to wahan se bhi mujhe yahi jawab mila jabki mene sim hone se ek din phle recharge karwaya tha recharge karane ka transation id bhi h mere pass sir - [protected] sir aap plz help kariye
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  This is with reference to your post dated 6 January 2016.

                                  We would like to acknowledge that we are working to address your concern as soon as possible.

                                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                                  You can also get in touch with us at airtel.[protected]@airtel.com


                                  Regards
                                  Akanksha Singh
                                  airtelpresence (airtel customer service team)
                                  bharti airtel ltd
                                  airtel.[protected]@airtel.com
                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    B
                                    Bhuvana Suresh Babu
                                    from Bengaluru, Karnataka
                                    Jan 6, 2016
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                                    Address: 560075
                                    Website: www.airtel.in

                                    Myself Bhuvaneswari, Writing this with most frustration. I am facing lot of issue with Airtel network postpaid connection. Always my mobile is out of coverage area. I have raised multiple complaints against the same. In return i just received 1 SMS from Airtel saying issue will be solved in future. (Attached copy of that message). Would like to inform that am not staying in the jungle. Am very much in hot place of Bangalore. Staying in Mid of Indiranagar, Thippasandra, HAL, Old Airport road. Whenever i want to make calls only the Sim card (Sim1) is searching for the signal. During the call i get 3 points signal strength. Once the call is over, again it will go back to 0 signal strength. This network issue lead to a lot of professional & personal problems since no one could able to reach me even if there is an emergency situation. I could not able to use mobile internet as well (opted for 250 rs LTE). Even Though the service is very poor, Airtel charges 1500 rs to 2000 rs every month as a bill. Every day I have to struggle with this frustrated Airtel. Worst thing is they have never taken a step to solve my issue at all. But they promote their business by challenging other service providers, without even considering the existing customer. Herewith i have provided images & video's as a proof for Airtel Service and showed how much i suffered due to this issue. You can check Signal strength of Sim 1 in all these pics. I have just given a sample images since i have too many proofs. Even a free Sim card (Sim 2) which I got from a supermarket - T24 is working very good when compared to Airtel. I am using Sony C4 Smartphone which is 5 months old. So this is definitely not mobile issue. You can verify with Sim 2 Signal Strength. Requesting you to take action for this. Note : This forum is not supporting video attachment
                                    Dear Customer
                                    This is with reference to your post dated 6 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                                    Look forward to receiving the required details at airtel.[protected]@airtel.com
                                    Regards,
                                    Umesh Arora
                                    airtel presence (airtel customer service team)
                                    bharti airtel ltd.
                                    airtel.[protected]@airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                                    [protected] is my Airtel no.
                                    Alt no : [protected]
                                    Any update ????
                                    My Outgoing is disconnected this is absolute harassment by Airtel .
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                                      9
                                      9437642425
                                      from Koraput, Odisha
                                      Jan 6, 2016
                                      Resolved
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                                      Resolved

                                      Address: Srikakulam, Andhra Pradesh, 532213
                                      Website: NA

                                      Dear sir, I was not using my AIRTEL sim having no- [protected] since 2 months., due to some personal problems. It was deactivated by service provider few days back. I want to activate the number and want to use it again...
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      This is with reference to your post dated 6 January 2016.

                                      We would like to acknowledge that we are working to address your concern as soon as possible.

                                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at airtel.[protected]@airtel.com


                                      Regards
                                      Akanksha Singh
                                      airtelpresence (airtel customer service team)
                                      bharti airtel ltd
                                      airtel.[protected]@airtel.com
                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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