Airtel Complaints & Reviews

My number is [protected] From airtel kerala Deduct rs 99 rupees from account for super model activation on 25/12/215 .i didnt activate any service from mobile . I called to costmer care immediately they told while browsing the service is activated .. but i didnt click any payable link or i didnt see any ad from website... but i hav to knw why you cant refnd amount... i heard that .you can refund amount within 24 hour of time... Regards Mahshad

I did 2 recharges for my airtel Phone # [protected] via payumoney and it has not yet credited the charges to my prepaid phone number [protected] Recharge 1----- On 05-DEC-2015 ---Rs 27 Via Pyumoney --Airtel transaction id ([protected]). Recharge 1----- On 05-DEC-2015 --- Rs 27 Via Pyumoney --Airtel transaction id ([protected]). Request you to please credit Rs 54 to my airtel Phone # [protected] This is totally unfair on part of the Airtel

I have visited airetel service centre sanjay place, agra to get my data card[protected] closed by making full payment. The service personnel mr vinay, mr ankit and mr manish refused to attend the call eventhough i have taken token citing that data card pertains to hyderabad. I had been informed by 121 that card can be closed anywhere in india. The personnel there refused to acknowledge complaint letter nor they didnot reveal superior name nor phone no. The service was also refused on 24/12/2015. Kindly advise sekhar [protected]

I got a new connection from airtel on 12.12.15.My number is [protected].I recharged with rs.300 & i also recharged with a data pack for Rs.100 on the same day. I again recharged with Rs.100 on 14.12.15.As on 14.12.15 morning, my accountbalance was Rs.384 in main account.I used internet, my entire data was used up & without any notice my entire balance of Rs.384 was detected for the internet usage.I contacted the customer care. They asked me to sms STOP to 1925, i did so & received the deactivation confirmation message.(see the jpeg image). Again i recharged with a new data pack.After exhaustion of my data pack, this time also(21.12.15), Rs.40 was detected from my main balance even after the deactivation confirmation message.Again i ve sent STOP sms to 1925 & now also i got the deactivation confirmation message. Let me have the following clarifications- 1.whats the role of 1925 here.Even after confirmation message, my main balance got deducted.why? 2.According to TRAI, when a data pack was taken up by the customer, no amount should be deducted from the main balance without customers explict consent. Also alert sms should be sent in steps.But no such alerts were givenup for me & the entire main balance amount of Rs.384 & rs.40 was looted by the company without my knowledge.I kindly request you to take necessary action to get my money back in my main account. Contact person -Prabakaran, [protected] [protected]@gmail.com Yours, D.Priya

I have useing airtel postpaid, issue is my december month billing. i have 1536mb data free in bill plan. asper airtel sefcare i have used 1534.5mb only on 4th of december night 11.45pm next 5th december onwards new billing cycle ll start but they have charged 1146rs. i am not ready to pay extra charges please resolve this issue. thanks.

Hi, This is regarding my request for porting my Airtel number from one circle to another which I submitted on the 7th of November. I had submitted all required documents to Airtel JP Nagar, Bangalore store as requested by their manager. I had also submitted the original NOC document from my previous company on whose name the connection was. After 48 days, 30 calls, 4 visits to the Airtel store, I think I have wasted enough time and faced a lot of harassment but still my number has not been ported. False commitments have been given every time I've called Airtel customer care or visited Airtel store. Now I have been requesting Airtel to return my original NOC and other documents since I cannot wait anymore but they are not able to do that as well. Mr. Veeru, Manager, Airtel JP Nagar store wants me to submit some new documents from my old company as he says the process has changed now. My question is, if the process has changed after I submitted my request, why should I face the harassment? This is the worst experience I've ever had with any service provider. Airtel has proved that they take their customers for granted. Worst network in Bangalore, and on top of that, such poor service, I don't know what they boast of. I have lost all my patience. I want my documents back so that I can change my service provider and take a Vodafone connection. I believe they are much more professional than Airtel with a much better network. Airtel should stop advertising about 4G and get their basics correct first. They are not even equipped to handle 2G services. Regards, Saurabh Nagpal [protected] (Airtel Mobile)

INB AIRTEL BHARTI AIRTEL [protected]IGOBCYFKM9 Rs.50 taken from my account but not recharged on 10.12.2015. INB BHARTI AIRTEL [protected]GOBCAZWJ4 TRANSFER T Rs.85 taken FROM MY account but not booster recharged on 03.12.2015. I request you to Rs.135 to credit into my account immediately otherwise I have to go to grievance cell. This is second reminder JAYARAM [protected]

Sir, i am actually pay 2573 by paytm to airtel by mistake...actually pay to bsnl broadband([protected]) but my mistake i pay to money airtel broadband by debit card..plz hlp to me for return the payment in my paytm wallet...

Please de activate the above sim, because it was earlier belongs to one trader, the shop was burnt subsequently no response with them, The same sim was allotted as new . After few months past we have received a call that the number was assigned for requesting, they contacted Air tel they advised that you have an under standing with the user then we will re allott the same to the trader. So that is the reason we will give this number to the trader and we have obtained a new 4G number for us . So hence we request you to de activate the above number and you can allott the number to the old client. Sreenivas suramudi

I am having a CUG349 plan. I changed my sim from my blackberry to iphone. At that time I called your customer care to give me suitable plan for mobile internet, at that time they told me that I was already having 2 GB internet facility in my plan. But after few days o[censored]sage i got an SMS from your company that my bill amount is going to be around Rs.3000 and immediately I called your customer care and informed them about internet usage bill amount. They in turn informed that you already have around 900 MB unutilized mobile data still left. Your executive assured me that they will look into matter and correct the bill amount and they will not charge me for my internet usage till 2GB of internet. I regret to inform you that you have billed me Rs.2863.18(earlier my bill amount usually come around 500 per month from last 3 years). I got fed with your services because I was charged unjustifiably for my internet usuage and everyday I got repeated assurance from your customer care department that they will correct the mistake(which they didn’t correct till now). I then called Customer care and requested for number portability because I was frustrated. Then they offered me a discount of Rs.500/- as per their authority. My average billing amount for last 3 years is about Rs. 500/- which you can see from your record itself. You are requested to look into matter and waive off the internet charged as internet plan was already part of my plan as per information provided by your customer care. You can see my conversion with your customer care executive which is already recorded in your system. I am looking forward for a positive response from your side without further delay. I hope you will look into matter and waive off the internet charges and inform me as soon as possible. In the mean time I am paying Rs.2290.68 under protest as asked by you just to avoid the late penalty charges. I reserve the right to move my complaint to court/consumer court at your risk and cost. Thanking you Suresh Chand Jalther [protected]

My number [protected] I use air tel 5 year and this company is so good but 24 dec 9 41 pm company cut 70 rupees for super modelservice but I am not actived this service so company should refund my 70 rupees his senior officer mist gagan does not slove my problem and his service not good

I have been struggling since jan 2015 for network coverage and 3g service; even i contacted with nodal but at last they are saying that our network team is working on it and will be resolved asap but its been 1 year now; i also requested to send engineer to visit the location but as always no satisfaction till date . Siddharth sahni Cell-[protected] Location- 58 kirat nagar kachehary road near hydil office lakhimpur kheri-262701

Airtel activated superstore service without any confirmation from my end and deducted rs.35 from my account balance . I've requested to deactivate this service within 1 hour with full refund .. What they've said once service has been activated due to company policy we can not refund it. Even though manager denied my request . due to company policy why customer will do suffer ? And why they've activated this service without my confirmation ? I'm requesting to get proper justice .. This is a kind of fraudulent activity done from company end and from there service end. Mostly uneducated agents are sitting to provide service to there valuable customer . I'd like to get a refund . please take an immediate action on this. Thanks in advance .

Complaint no:48779936 Our airtel digital TV often has connectivity issues..the engineers don't come on time to resolve the issue and even before they come they ask for service charge even though it's free service because its under warranty.. The customer service is bad..they don't understand what we speak and they hang up.. This is really disappointing because its our second month with airtel and we have an expensive cable connection as well..but what's the point if we can't watch cable..because of connectivity issues..

Hassles I went through when I attempted to convert my Airtel prepaid to postpaid. 1. Nobody came for address verification but they marked as false address. 2. Area pincode was not available so in the outlet they fed some random area pincode of their choice and processed the req. 3. I somehow found that as I was very particular about billing address and asked them to correct, but they said my area pincode is not available in their system. When I tried to explain all of these to the customer care through email, they did not understand whatsoever. Eventually I cancelled postpaid conv req and now switching to Vodafone.

HI Airtel, [protected] This is my Airtel number, and i sent PORT message on 7/12/2015 and received unique PORT ID: AA766715 and expire date[protected]. same i submitted to Reliance store. But with out activation from Reliance my existing Airtel Service disabled from 13/12.2015. still this number not activated. may i know why it got disabled and why Airtel rejected my MNP process with Reliance. PFA screen shot from Reliance store. Let me know when my Airtel SIM will activate ? Let me know how to get my old number now?

There was a add in a newspaper saying that one will get sms sending job from home. They said me that to make a affeidevite before applying for this job and deposit Rs. 2100 initially. So I believed them and did so. Then on 15 dec 2015, I pay that Rs. 2100 to start. After taking this, they again demanded me for company insurance worth Rs. 1100 which also been paid by me on 19 dec 2015. After that for transfer of cheque, They ordered me to pay Rs. 1000 and however this was done on 19 dec 2015. For suring the job, originally It was agreed to pay only Rs. 2100, but the other amount had been given by me as FAQ. PLEASE EXCEPT MY AGREEMENT AND TRY TO REFUND MY AMOUNT RS. 4200 AS SOON AS POSSIBLE... THANK YOU.

I called to Customer care to provide me the current usage of "999 my Plan" offer since when I type *121#, its not showing anything on Data usage and in unbilled amount its been charged more than what I have used. Couple of times, I spoke to Customer care to get its resolved but they dont care and reply ...sir we don't have any details about your account.So in that case I just need to pay amount even its incorrect data. I have sent an email to nodal officer and even to appellate but no response ...is this team exist or just an excuse from Airtel, I am still wondering. Service request no. 66847247

I have paid 2410 on 08/09/2015 and got confirmation SMS that I am activated for 12 months subscription under current plan. Yesterday i.e. 23rd Dec 2015 I received SMS saying my subscription will be expiring in next 5 days.. I have spoken to your call center and the lady said it is your server mistake (technical issue) and she will rectify the issue and address to her seniors and today again I got reminder SMS saying my service will be expiring in 4 days. what nonsense this is.. Or is the case this is your normal practice to harass customer by sending such SMS please clarify !! Regards Makarand Wadekar

Dear Sir/Madam, On 19 Dec 15, i did an online recharge for Rs.11 from Airtel website (Ref no.[protected] dt 19 Dec 15). The offer was STD [protected]@35p/min for 9 days. On completion of recharge i got a message from Airtel saying that the offer is activated for 7 days. Further when my family started making STD calls she noticed that balance deduction was not according to the offer. We contacted the 198 and registered a complaint with respect to balance deduction and non-activation of the offer (Ref no. CBNRV [protected] dt.22 Dec 15). We were told that the problem would be rectified soon. On 24 Dec 15 i contacted 198 for no solution given till date (CNBRV[protected] dt 24 Dec 15), the Care Executive informed me that the offer was not activated due to technical reasons and the amount of Rs.11 will be refunded. Now the complaint is that when the offer was not activated due to technical reasons, how did the balance get deducted. Point no.2, if there was a technical problem with offer activation, how did the activation message come to my mobile number([protected]). Finally all these days no one from Airtel cared to get a solution to my problem. Moreover i was going out of station and i activated the offer for my family to be frequently in touch with me. The unusual deduction resulted in my family ending up with no mobile balance and the trouble they faced is unexplained. Airtel is cheating its customers and this is not the first incident with me. Earlier similar incident occurred and i could not complain due to scarcity of time. Stern action need to be taken against Airtel for avoiding such cases in future. There are lot of poor and unaware Indian citizens whose problems might be going un-attended.