Airtel Complaints & Reviews

Hi Team,
Recently, i have opted for new fixedline broadbandh and executive has installed the broandband on 18- dec-2015. On18th evening the net connectivity was good and continuious with 2, 3 disconnections. From 19th morning onwards i could not see internet connection lamp in router holding at least for a minute. It keep on disconnecting. I got frusted the whole day i did not use internet and literally i was looking at the modem light for hours together to access internet.

After many attempts i could able to reach to customer care executive and they have raised an incident and number is 62794464 still it is showing as in progress and no update on it.


I URGE you to kindly look into this issue at the earliest and fix the issue. I have many commitments promised to my client in USA for which am working. I have already 2-3 skype interview calls which am solely have to bare.

My Account Number : [protected].
Fixed landline number : [protected].
Address:
Aravindar Street
Tambaram Santarioum
Chennai

PS: I can send the video recording on request to see how long the internet connection is holding the line. Not even a 2-3 minutes.

Thanks
Sandeep
+[protected].

Tried to port from airtel.. a CC executive called and promised me offers and said me not to port. Trusted her wrds, thinking i will get the assured best offfers..still waiting for that.. will not wait further. i will switch to vodafone soon..

Respected Sir/Madam, A wrong payment was made of rs 11407 instead of rs 114.07 on monthly bill payment of [protected] on 7th december 2015 through net banking. A complain registered against this immediately bearing reference id 66606655 stated that the amount will be refunded within 4-5 working days. But the refund has not done yet. I have talked several times with your executives, they told that the refund process has already done and the complain has closed. In this regard an early step will be appriciated. Please treat this matter as Urgent. scan copy of account statement enclosed.

I have paid excess money in november month .so please reverse my money . many time i have send you my account statements, but i have found zero result from airtel side. Now please tell me what i will do for getting my money.

Broadband reported not working on Dec 5th 2015. An engineer arrived on 18th Dec '15 and said there was a fault with the modem supplied by Airtel in June '15 on an earlier reported issues with the network. The Service person installed a modem, and returned next day to take back the modem as the line has worked and said I should purchase new modem.

My name is MAHENDRA.H, my postpaid no is [protected], cancel request send the company[protected], So Please cancel my Airtel Postpaid sim Cancellation

Dear Sir/Madam, Please note the following:- 1. That, I had opted "Value Prime" Pack at the time of buying Airtel Digital TV set top box in 2012. 2. That, I used to recharge every month as if I were using "value prime" pack without knowing the fact that you have upgraded/changed my opted pack to a higher rental pack without my consent/subscription. 3. After checking the tariffs from your website I got to know that I am being charged for the "Economy sports pack" instead of "Value Prime" and i send a message on your number[protected] on 02 June 2015 and i got a reply message that Airtel Digitial Tv will contact me soon. (This was the procedure to change the pack as per your website) 4. That, after passing several months, neither my pack was changed nor anybody from Airtel digital TV contacted me. 5. I again send the same message on 19 Nov. 2015 and to my surprise, this time too, I did not get any response from your side. 6. On 19 Nov. 2015, I recharged my TV account for value prime pack with Rs.253/- but your company still continued to charge me higher rentals. 7. On 6 Dec. 2015, I again send a message on your IVRS number to change my pack to Value prime pack but nobody contacted me. Then, after all these irritating things i was forced to write you and on receipt of my mail, your official contacted me and informed me that my pack is being changed which was originally subscribed by me at the time of purchase of digital TV in the year 2012. As per your mail, your company is ready to credit Rs. 350/- as goodwill gesture to my digital tv account which is an another kind of mental harassment because the rental difference between value prime pack and economy sport pack (which you have imposed on me at your will without my consent) per month is more than Rs. 100/- and i have been paying higher rentals for more than one year (i exactly don't know when you started cheating me). Moreover, to my greatest surprise, after knowing all the facts about my case, your company has stopped my digital TV services due to non payment...!!! Your company, instead of refunding my actual money with apology, resorted to suspend my digital TV service stating low balance whereas i had paid thousands of rupees in excess of the rentals of actually subscribed pack i.e. Value prime. I have kept the necessary records of the messages which i had sent to change the pack and the same will be produced in the suitable court of law as "Evidence" in case my complaints are not resolved by you. In light of the above facts, I want the following remedies:- 1. Refund of my entire money with interest which I had paid in excess of the value prime pack till date with apology. 2. Resume my digital service with immediate effect. In case of non resolution of the above remedies, you will be challenged in the District/State consumer forum at your own cost with suitable compensation for mental harassment.

All details of months November, December & Till Date - AirTel


Dear sir/madam


i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no. [protected], on my email id (gowdas.[protected]@gmail.com)

thanking you

regards...

Sridevi

I was ported my Idea no. to Airtel for the best network, but I am facing the same network issue from Airtel. I was complained several times but no resolution getting permanent till date.

Today i got fake call from [protected] pakistani number saying that this is call from airtel and my number is selected for airtel advertising scheme Big lottery winner in which they select a random number and my number is selected. Today i'll get 25 lkh rupees in cash. He also gave me a his senior number called Rahul Sharm[protected], But i recognised this is fake call, There was children crying noise was coming from behind and that guy was not looking confident, When i asked that Lottery name then he started to feel uncomfortable. Lastly i said I don't need your 25 lkh and then he suddenly cut the phone.

Sir, i am facing problem since september and till now kindly overview my problem that from past few months i m facing lot of problem from your side regarding bill and before that for the deactivation of broadband service. few days back i gotta a call for the billing and i explained her my whole issue. so she gave me a discount and then after discount i have to pay 1922 only. then after that i other person called me and on tht same day i did the whole payment and asked him to reassure. he confirmed me that thats the last bill and there is no other bill u have to in the future. but today again i am getting messages tht new bill is generated. i already had a words with senior excutive mr. sameer regaring the same issue and he also said that i should get discount as it is promised and no further amount i have to give. so kindly solve this problem as soon as possible. i am also giving you contact details of the person who gave me the discount he name is Sonia[protected] and vinay [protected] m trying to reach her but is going buzy. account no. [protected] my moblie no is [protected] broadbrand no. [protected] despited my attempt i am still facing same problem and now new addition to it after calling on customer care they are saying that nothing is been promised to me. despite the fact the same person sonia called me back and that she will updated and confirm and i will not face any problem in the future. i dont understand what kind of system you have. now i have lost trust on you guys and i wont take it any longer your fraud activity. so better solve it within 24 hrs otherwise i have to take a legal action towards it. because i not about the sum of money but its abt the wrongs you are doing and i will not entertain it any longer. i have the copy of payment also. Anu Agnihotri

Hello sir I want to know whose number is this: [protected]Please send me name and address. This user Daily miss calls and SMS. My number airtel Plz action immeditaly sir.

My name is anil kumar ramlakhan devbansh.my airtel number is [protected] which was postpaid and my aircel number is [protected]. My complain is related to airtel number which is [protected]. I have received bill of 2023.68 rupees of august month 2015(Bill no. –[protected].this bill is included with internet data pack which I have taken for the one month but without any intimation airtel company has continue for next month .during internet pack I already informed costumer care that I required this data pack for one month only and they said that they will call before continue for next month but they have not call and continue with internet data pack. As I received bill of 2023.68 for august month I was continued follow up with airtel company . after one month follow up the have sent bill of 3522.35 rupees for september month 2015.also as per bill my credit limit is 6300rupees but bill collction agent is start coming on my residential address which I fill bad feedback from airtel company. Then i decided to close this number & talk to airtel gallery which is located near garware house, koldongari, sahar road.airtel gallery person has promised me regarding this issue. He discussed with customer care and he said you pay 2000rupess as adjustment to close this number. I was ready and I have 2000rupess as a adjustment. I have asked any paper work to close this number but gallery person told me that as it is default it will get close automatically. Now after this I was removed my sim from my mobile and kept a side as I understand that it is closed as airtel gallery instruction. After this I have received bill of 2626.36rupees for October month(bill no. –[protected]. I was shocked as I am not using this number and already I have discussed these thing with aitel company but still number is continue and 2000rupess is mentioned as a payment not adjustment. Again I was discussed with customer care and gallery . they have change with their statement. Now they are saying that you have to give written instruction for closing of this number. they have said that they are ready to close this number if I will pay 2000rupees as adjustment. apart from this costumer care is continuously asking for payment till today.hope they might send collection team in future. I am asking question to airtel that they are not open to costumer . they are playing with costumer. Regards Anil kumar ramlakhan devbanshi

It all started with our decision switch to Airtel 4G using MNP facility from Vodafone (Mumbai) to Airtel (Mumbai). We went for a family plan, with my number s the primary one. The process started on 26/11/2015 through the Airtel site. Promptly a call came detailing the offers and we took an appointment with their representative for the subsequent Saturday i.e. 29/11/2015. During the appointment we gave all the necessary documents and received the sim cards for our new connections. We were told that upon the completion of porting, the sim cards will be ready for use without any delay. Post the meeting we received no update during the first week, we called up their customer care during the weekend and received a response that the request in under process. However we didn’t receive any update in the second week as well. By now basis the experience we decided it was better to continue with Vodafone. Then all of a sudden on 16/11/2015 we received a message that “The porting request validated and accepted. Porting time 16/12/2015, 23.30.00.” My number got ported out of Vodafone at that time and as instructed we tried to activate the Airtel sim that was provided but the sim failed to register on the network. When we enquired with the customer care on 17/12/2015, we were advised that the connection is active. I was further advised to visit the nearby Airtel store. When we visited the store we were curtly told by the representatives there that they have done the porting to a wrong sim no which again made me regret my decision to port out. We were told that they have registered the complaint & that the matter will be resolved in 24 hours. When we received no update, we again called the customer care the first call was disconnected or I suspect that they hung up. On the second call I repeated the entire episode to the person right from the beginning and after checking I was told that the porting will be done only by 22/12/2015. We started the process when the Vodafone billing cycle was about to end (ie 26th of every month). This process of porting took the entire cycle period. We also were asked to remit the outstanding payment which we did. Now for no fault of ours and solely because Airtel negligently activated the wrong sim, my number for last 7 years is not active. This has caused major inconvenience to me especially since this was the number that all my associates and family know of. If Airtel had invested at least a fourth of the amount that they spent on marketing, in their services division, people like me didn’t have to write long mails like this. Now I’m waiting for the 90 days to end so that I can switch back to Vodafone (not that Vodafone service is anything great, but between the two, Vodafone fares much better). Hate the Airtel experience from the beginning on account of the non-professional behaviour of their customer care. Lack of investments in proper sales and service force can destroy this company in the long run. The sooner they realise it, the better.

Dear sir/medam i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above. thanking you regards Ripan Das Chowdhury

I had raised a port out request for mobile no [protected] from Airtel on 4th-Dec-2015, Porting id is AZ622622. I recieved a verification call from Airtel relationship team during which I clearly told them that I want to Port out this no. On 12th December, I recieved a message from new operator that this request has been rejected by Airtel with rejection reason as contractual obligations, declined by donor. On 14th Decmeber, I went to Airtel gallary in Pune Wanowrie Area to check the reason for rejection & I was asked to call 121 from my mobile & raise a request for the same. They said they can't check this in system from their side. On 15th December, I called Airtel customer care at 121 & raised a ticket to know the rejection reason for Port out request. Ticket no is 66731733. On 15th December, I received a call back from Airtel & I was told that the port out request is not rejected from Airtel side. It is cleared from Airtel side. Based on this confirmation, I asked the new operator to resubmit the request on 15th December. On 18th December, I have received intimation from new operator that Port out request is again rejected by Donor. Reason is same 'Declined by donor'. I called customer care at 121 & was told that they can't raise a complaint for same. Now they have left me 2 choices 1) Either stop paying my bills since they are forcing me to use their services 2)File a case a consumer court. Nearest consumer court to my place is Bibewadi Area, Pune . Cost Rs 2000 including lawyer fees & waste of precious time is 2 days. Airtel executive who handled my ticket is Monisha DS. Also note:- 1) My number has been on Airtel for more than 4 months. Legal requirement is 3 months. 2) I have made a payment of RS. 800 more than my outstanding/due amount to ensure that request does not get rejected. Rahul Bhojwani Mobile No [protected]

I recharged my no [protected] for full talktime of rs 66 by paytm..i didnt receive any balance and i m not able to make outgoing calls.later i received a message that the amount was credited in dedicated account..i need my money to my regular account..

I had set credit limit as Rs. 500/- but I received bill amount as Rs. 659.57, so I have not paid my bill amount, I have also verified with customer support but didn't received clear information on that. But they have deducted bill amount via ECS (I am not sure how they did it) but I have activated ECS mode for Airtel broadband, I think using that they would deducted. I am chasing them for the post one week but could not get any resolution and so posting the complaints here. So please do not opt for ECS mode of payments then you wont have payment control with you.

Hi My name is Naresh Manam, by mistake I have recharged wrong number date of transaction 16/12/2015 time 11:20 PM wrong mobile number [protected]. Transaction ID - 221605 Amount (Rs.) - 300.0 for this above transaction I have used my SBI Credit card ending number 7401. I have contacted and requested very politely to the person and asked him to please recharge the money 300 rs, initially he said he will recharge the 300rs on my number [protected], after one day he recharged with only 150RS on 18/12/2015, and gave warning that don't call me again for the rest of money, it is not good for you, the mobile number through which he warned me is [protected]. the way he warned me I did not expected, Please help to get revert back rest the money 150rs on my mobile number number [protected]

Hi Team, My number is [protected]. I have been charged rs.500 extra for data although my data usage is within the specified limit. As per my pack, I can use 1215 MB of data and I have used 997 MB of data till 4 Dec. Please find the screenshot of the message i received from airtel attached. Please remove this extra charge of 500 from my bill. Regards, Deepali Gupta