| Address: New Delhi, Delhi, 110085 |
Activation of ported number [protected] (airtel punjab to airtel delhi)
1. I had submitted completed application on 26th november received new sim.
2. Got sms on 27th stating airtel activation request no.[protected].
3. Now my new sim number [protected][protected]u is to be activated for [protected] ported from airtel punjab to airtel delhi with all the facilities including international roaming which i had.
4. I had applied after receiving a mail about the rules from airtel 121. As per these rules of porting, my old sim was to stop in night after prior sms to me and new activate with all the facilities as in the old sim within 4 hours between 10 pm to 5 am, within 7 working days from application. On my request all their service people promised that it will be done before 2nd december as i told them that i am flying abroad on 2nd night for 10 days.. Considering a smooth non disturbing transaction i had applied for it.
5. On 1st december i had contacted airtel 121 to enquire about the status, it was not clear. So i requested to complete the process before 2nd night or else hold it till 13th so that i can continue using old sim with international roaming.
6. My old sim was deactivated on 4th noon, without any prior sms and new is not activated due to various limitations & short comings in airtel.
7. 23 mails have been exchanged in addition to various phone calls in this regard but the problem is not solved. All the phone numbers given in airtel mails or website are connecting to machines only and there is no option to talk to any human being on any of those.
8. On 8th i have been contacted by airtel on, assuring of quick activation and got a mail stating ‘(basis our discussion on +[protected], i would like to inform you that i am transferring your concern to the respective department and they will get back to you with update at the earliest.)’
9. On 9th i received a mail saying my request is received on 9th december. And process will take 7 working days. It also stated that they tried to contact me on my number [protected] which is stopped and is in the subject matter and another [protected] which i never owned and never mentioned in my mails. I am surprised where they got it from.
10. Every mail gives me a different reply from a different person without link or continuity to the previous communication. I got various replies e.G. It will be active by 10th morning, it cannot be activated when you are abroad, it has to be activated when you are in india and then you apply for international roaming. Airtel mail reference numbers mentioned in their mails are 23270505, 23304728, 23260542, 23260159, 23268216. I had mailed through different channels when i was not getting a positive response form any phone or mail.
11. I would like to mention here that earlier dealing with govt. Telephone company used to be tiring. Then private companies came and served better. Today i fells private have become like govt. Of 1980 and mtnl provided me new telephone connection at my home in rohini delhi, with instrument, with broadband active, within few hours of my telephonic request to their customer care on saturday 28th november 2015. I called around 1 noon and phone was active by 6 pm. They collected all documents & completed all formalities etc. From my home. At every point there was positive human interaction and well linked communication from one step with the other.
Brijesh Kumar Sharma
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 11 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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