Airtel Complaints & Reviews

Today i got fake call from [protected] pakistani number saying that this is call from airtel and my number is selected for airtel advertising scheme Big lottery winner in which they select a random number and my number is selected. Today i'll get 25 lkh rupees in cash. He also gave me a his senior number called Rahul Sharm[protected], But i recognised this is fake call, There was children crying noise was coming from behind and that guy was not looking confident, When i asked that Lottery name then he started to feel uncomfortable. Lastly i said I don't need your 25 lkh and then he suddenly cut the phone.

Sir, i am facing problem since september and till now kindly overview my problem that from past few months i m facing lot of problem from your side regarding bill and before that for the deactivation of broadband service. few days back i gotta a call for the billing and i explained her my whole issue. so she gave me a discount and then after discount i have to pay 1922 only. then after that i other person called me and on tht same day i did the whole payment and asked him to reassure. he confirmed me that thats the last bill and there is no other bill u have to in the future. but today again i am getting messages tht new bill is generated. i already had a words with senior excutive mr. sameer regaring the same issue and he also said that i should get discount as it is promised and no further amount i have to give. so kindly solve this problem as soon as possible. i am also giving you contact details of the person who gave me the discount he name is Sonia[protected] and vinay [protected] m trying to reach her but is going buzy. account no. [protected] my moblie no is [protected] broadbrand no. [protected] despited my attempt i am still facing same problem and now new addition to it after calling on customer care they are saying that nothing is been promised to me. despite the fact the same person sonia called me back and that she will updated and confirm and i will not face any problem in the future. i dont understand what kind of system you have. now i have lost trust on you guys and i wont take it any longer your fraud activity. so better solve it within 24 hrs otherwise i have to take a legal action towards it. because i not about the sum of money but its abt the wrongs you are doing and i will not entertain it any longer. i have the copy of payment also. Anu Agnihotri

Hello sir I want to know whose number is this: [protected]Please send me name and address. This user Daily miss calls and SMS. My number airtel Plz action immeditaly sir.

My name is anil kumar ramlakhan devbansh.my airtel number is [protected] which was postpaid and my aircel number is [protected]. My complain is related to airtel number which is [protected]. I have received bill of 2023.68 rupees of august month 2015(Bill no. –[protected].this bill is included with internet data pack which I have taken for the one month but without any intimation airtel company has continue for next month .during internet pack I already informed costumer care that I required this data pack for one month only and they said that they will call before continue for next month but they have not call and continue with internet data pack. As I received bill of 2023.68 for august month I was continued follow up with airtel company . after one month follow up the have sent bill of 3522.35 rupees for september month 2015.also as per bill my credit limit is 6300rupees but bill collction agent is start coming on my residential address which I fill bad feedback from airtel company. Then i decided to close this number & talk to airtel gallery which is located near garware house, koldongari, sahar road.airtel gallery person has promised me regarding this issue. He discussed with customer care and he said you pay 2000rupess as adjustment to close this number. I was ready and I have 2000rupess as a adjustment. I have asked any paper work to close this number but gallery person told me that as it is default it will get close automatically. Now after this I was removed my sim from my mobile and kept a side as I understand that it is closed as airtel gallery instruction. After this I have received bill of 2626.36rupees for October month(bill no. –[protected]. I was shocked as I am not using this number and already I have discussed these thing with aitel company but still number is continue and 2000rupess is mentioned as a payment not adjustment. Again I was discussed with customer care and gallery . they have change with their statement. Now they are saying that you have to give written instruction for closing of this number. they have said that they are ready to close this number if I will pay 2000rupees as adjustment. apart from this costumer care is continuously asking for payment till today.hope they might send collection team in future. I am asking question to airtel that they are not open to costumer . they are playing with costumer. Regards Anil kumar ramlakhan devbanshi

It all started with our decision switch to Airtel 4G using MNP facility from Vodafone (Mumbai) to Airtel (Mumbai). We went for a family plan, with my number s the primary one. The process started on 26/11/2015 through the Airtel site. Promptly a call came detailing the offers and we took an appointment with their representative for the subsequent Saturday i.e. 29/11/2015. During the appointment we gave all the necessary documents and received the sim cards for our new connections. We were told that upon the completion of porting, the sim cards will be ready for use without any delay. Post the meeting we received no update during the first week, we called up their customer care during the weekend and received a response that the request in under process. However we didn’t receive any update in the second week as well. By now basis the experience we decided it was better to continue with Vodafone. Then all of a sudden on 16/11/2015 we received a message that “The porting request validated and accepted. Porting time 16/12/2015, 23.30.00.” My number got ported out of Vodafone at that time and as instructed we tried to activate the Airtel sim that was provided but the sim failed to register on the network. When we enquired with the customer care on 17/12/2015, we were advised that the connection is active. I was further advised to visit the nearby Airtel store. When we visited the store we were curtly told by the representatives there that they have done the porting to a wrong sim no which again made me regret my decision to port out. We were told that they have registered the complaint & that the matter will be resolved in 24 hours. When we received no update, we again called the customer care the first call was disconnected or I suspect that they hung up. On the second call I repeated the entire episode to the person right from the beginning and after checking I was told that the porting will be done only by 22/12/2015. We started the process when the Vodafone billing cycle was about to end (ie 26th of every month). This process of porting took the entire cycle period. We also were asked to remit the outstanding payment which we did. Now for no fault of ours and solely because Airtel negligently activated the wrong sim, my number for last 7 years is not active. This has caused major inconvenience to me especially since this was the number that all my associates and family know of. If Airtel had invested at least a fourth of the amount that they spent on marketing, in their services division, people like me didn’t have to write long mails like this. Now I’m waiting for the 90 days to end so that I can switch back to Vodafone (not that Vodafone service is anything great, but between the two, Vodafone fares much better). Hate the Airtel experience from the beginning on account of the non-professional behaviour of their customer care. Lack of investments in proper sales and service force can destroy this company in the long run. The sooner they realise it, the better.

Dear sir/medam i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above. thanking you regards Ripan Das Chowdhury

I had raised a port out request for mobile no [protected] from Airtel on 4th-Dec-2015, Porting id is AZ622622. I recieved a verification call from Airtel relationship team during which I clearly told them that I want to Port out this no. On 12th December, I recieved a message from new operator that this request has been rejected by Airtel with rejection reason as contractual obligations, declined by donor. On 14th Decmeber, I went to Airtel gallary in Pune Wanowrie Area to check the reason for rejection & I was asked to call 121 from my mobile & raise a request for the same. They said they can't check this in system from their side. On 15th December, I called Airtel customer care at 121 & raised a ticket to know the rejection reason for Port out request. Ticket no is 66731733. On 15th December, I received a call back from Airtel & I was told that the port out request is not rejected from Airtel side. It is cleared from Airtel side. Based on this confirmation, I asked the new operator to resubmit the request on 15th December. On 18th December, I have received intimation from new operator that Port out request is again rejected by Donor. Reason is same 'Declined by donor'. I called customer care at 121 & was told that they can't raise a complaint for same. Now they have left me 2 choices 1) Either stop paying my bills since they are forcing me to use their services 2)File a case a consumer court. Nearest consumer court to my place is Bibewadi Area, Pune . Cost Rs 2000 including lawyer fees & waste of precious time is 2 days. Airtel executive who handled my ticket is Monisha DS. Also note:- 1) My number has been on Airtel for more than 4 months. Legal requirement is 3 months. 2) I have made a payment of RS. 800 more than my outstanding/due amount to ensure that request does not get rejected. Rahul Bhojwani Mobile No [protected]

I recharged my no [protected] for full talktime of rs 66 by paytm..i didnt receive any balance and i m not able to make outgoing calls.later i received a message that the amount was credited in dedicated account..i need my money to my regular account..

I had set credit limit as Rs. 500/- but I received bill amount as Rs. 659.57, so I have not paid my bill amount, I have also verified with customer support but didn't received clear information on that. But they have deducted bill amount via ECS (I am not sure how they did it) but I have activated ECS mode for Airtel broadband, I think using that they would deducted. I am chasing them for the post one week but could not get any resolution and so posting the complaints here. So please do not opt for ECS mode of payments then you wont have payment control with you.

Hi My name is Naresh Manam, by mistake I have recharged wrong number date of transaction 16/12/2015 time 11:20 PM wrong mobile number [protected]. Transaction ID - 221605 Amount (Rs.) - 300.0 for this above transaction I have used my SBI Credit card ending number 7401. I have contacted and requested very politely to the person and asked him to please recharge the money 300 rs, initially he said he will recharge the 300rs on my number [protected], after one day he recharged with only 150RS on 18/12/2015, and gave warning that don't call me again for the rest of money, it is not good for you, the mobile number through which he warned me is [protected]. the way he warned me I did not expected, Please help to get revert back rest the money 150rs on my mobile number number [protected]

Hi Team, My number is [protected]. I have been charged rs.500 extra for data although my data usage is within the specified limit. As per my pack, I can use 1215 MB of data and I have used 997 MB of data till 4 Dec. Please find the screenshot of the message i received from airtel attached. Please remove this extra charge of 500 from my bill. Regards, Deepali Gupta

Hi, I got a new nano sim yesterday but it didn't get activated till now, my old sim got deactivated and now I am basically connectionless from past 18 hours. I request you please process it asap, since I am missing a lot many important calls due to this. I went to the Airtel relationship center thrice but they are not able to help me out. Also I have exchanged like 10 emails from [protected]@in.airtel.com, they all say that its in process from past 18 hours. Please help me out in this matter as I trust Airtel a lot and being an Airtel loyal customer, this is the first time I am facing such inconvenience like this, I don't want to switch to another operator. My Details: Order no. :[protected]

[protected] As my offer on j2 I don't recived the double data offer and I have already talk on 198 2times and hold line 1hour but there is not satisfactory reply. so please transfer my data in my account or refund my money and please switch off my no. regards Anil kumar [protected]

Vide email dated November 16, 2015 I was given a confirmation that my mobile plan will shift to Corporate Plan w.e.f November 23, 2015(Start of billing Cycle). On December 08, 2015 I noticed that my plan was not changed to Corporate Plan. I wrote a email to company that I was assured that my plan would change to corporate plan w.e.f November 23, 2015 and still it was not changed by the company. I requested them to make corporate plan effective from November 23, 2015 ( as they confirmed by their email dated November 16, 2015) Company in response by their email dated December 15, 2015 stated that corporate plan will be effective from December 24, 2015. this is real fraud, they assured me that corporate plan will be effective from November 23, 2015 and now they are giving effective date of December 24, 2015. I have written several email, still they are not confirming the fact that I am shifted to corporate plan w.e.f November 23, 2015.

Hi I have postpaid connection of airtel and bill was generated for the month of September which was paid through 3rd party named Paytm. Transaction was successful. Now airtel is saying we haven't received any payment and has disconnected my services but they still are sending the bills. I don't want pay the bills again. I have attached the details for the same. Mobile number:[protected]

On 17 december 2015 at 8:19:14 AM I tried to recharge 3G pack of Rs. 96 online and so Rs. 96 debited from my sbi a/c no.[protected] Ref. no. [protected]IG0BDUYCT0. But actually it was not recharged on my no. [protected] and response as unsuccessful vide txn id 15121 So please help me out eirther by refunding my money or recharge the amount on my no.

I applied for Airedale Broadband on 10 Dec, 2015 (CEF no : TBLR 7057614), but its been week and I have not received any phone call/sms/notification about my connection. I am speaking to Sales Representative (Shiva [protected]), who doesn't even care to pick up the call. Any ways, I have lost all my trust on Airedale, and just hoping, if I can get my money back (Rs 1000/-). Menawhile, I would like to add that, whenever you make payment by cash, sales people doesn't provide any receipt/bill for the cash payment, in return they say that you should not apply for the connection if you need a bill for the payment.

My airtel sim card is [protected] is caused by water damaged. i would like to block it. this number belongs to me (ajay todkar)

I recently port in my number in airtel. The FRC has done after three days from porting. The FRC benefit is Rs. 40 Talktime and 300MB 2G data. But til now i have not recieved the same. I request to cust. care and he gave me a complaint number i.e. given below CBNRD[protected], mobile no. [protected]. he told me that your complaint resolved 16 DEC 2015. But complaint not resolved. when i talk cust care he cut the phone.

The Airtel person came to resolve 62690136 And he went back forcefully taking the telephone instrument. There was no documentation from Airtel