Airtel Complaints & Reviews

I am a Airtel Postpaid Mobile service customer since more than one year and regularly paid my due monthly bill on or before due date. Presently I have also paid advanced amount more than INR 900 for my mobile number [protected]. so that there will be no single problem raised due to any payment. I have complaint many times to customer care service via 121 and centers at my home town regarding poor/lost connectivity and call drop related problem. The complaint reference number is 66295837. On behalf of that complaint network technical team has been contacted me & visited two times at my home and they have been confirmed for the network issues. For that they have been further discussed my issue with you (as they have been told me) with giving advising to install a network booster device at my home. But till date there is no corrective actions has been taken by you as well as technical team.please check the matter seriously and give me satisfactory positive reply & response. If you are unable to solve my Complaint regarding poor/lost connectivity and call drop related problem, convert that number into prepaid services and the advanced amount will be refunded back to my bank account after clearing/adjusting all dues related to this postpaid number.

I have one airtel 3g dongle with huawei mobile bradbank no.e1731 and also mentioned as ceo682. previouslly i was using 2g. on 16/12/2015 i took airtel 4g from retail shop at 6 no.cross roads, amberpet, hyderabad. he gave a sim with no. [protected] after confirming that 4g will work on my dongle. after 12 hours when i contacted airtel no. 59059, they told that the sim is activated. when i inserted the dongle to my desk top it is coming as 'connected' and immediately showing as disconnected. several times iI contacted airtel service no.[protected] from my cell no.[protected].simply they are giving connection to another dept. the problem is not solved. on19/12/15, I went to airtel showrook-cum-service centre at abids, hyderabad. i took a token no. of 7. they told the problem is solved in the cent re..when I put it on desk top, same problem it is repeating. please see that the problem immediately and inform to my cell no.[protected] or to my email id [protected]@gmail.co. y.veeresh babu.

My Airtel No : [protected] Relationship No:[protected] I get the email from [protected]@airtel.com enclosing the details of the Bill to be paid. There is a red button in the Bill "Pay Bill". Double clicking this button, one is able to pay the bill online. Unfortunately, nothing happens when I double click this button. Every time I have to do lot of trial & error to pay the bill. Why there is no response when I double click the button.

I want the incoming and outgoing details of [protected], [protected], [protected] for the last month july 2 till date its very usefull 2 me pls my mail id is [protected]@gmail.com

I have done a Top up of100, 100, 100, 10 But balance not received first 100 was received but Then 210 is still pending. Kindly done my recharge.The Amount is Already debited

Sir I had done a request for plan change of my plan few days ago and today my mobile number is not in service without any prior notice. I am a corporate client working in hdfc Bank Ltd please resume service urgently i am unable to accessing services.

I've been through many complaints on airtel and recently I noticed AIRTEL and MORPHO is going to test on eKYC, this is ridiculous and totally unbelievable. After my research on Airtels customer data management, it is the worst telecom service provider who losses and mess up the clients documents, as I posted (http://www.consumercomplaints.in/airtel-airtel-sending-wrong-emails-to-wrong-pe...⇄ which airtel didn't even knew which customer they are handling. There are so many irrelevant call from Airtel for just 1 single complaint. Airtel should be ASHAMED of their pathetic and ridiculous service. Someday these companies are going to have big trouble for not following government rules and regulations given by TRAI. I request Government and concerned Authorities to take care this negligent broadband service provider. Till now (almost 2 month now) my complaint is not fixed yet (just 1 complaint). For consumers: Please go to twitter and check how airtel is pathetic. There are many people waiting for months to resolve their complaints by airtel.

Hi Team,
Recently, i have opted for new fixedline broadbandh and executive has installed the broandband on 18- dec-2015. On18th evening the net connectivity was good and continuious with 2, 3 disconnections. From 19th morning onwards i could not see internet connection lamp in router holding at least for a minute. It keep on disconnecting. I got frusted the whole day i did not use internet and literally i was looking at the modem light for hours together to access internet.

After many attempts i could able to reach to customer care executive and they have raised an incident and number is 62794464 still it is showing as in progress and no update on it.


I URGE you to kindly look into this issue at the earliest and fix the issue. I have many commitments promised to my client in USA for which am working. I have already 2-3 skype interview calls which am solely have to bare.

My Account Number : [protected].
Fixed landline number : [protected].
Address:
Aravindar Street
Tambaram Santarioum
Chennai

PS: I can send the video recording on request to see how long the internet connection is holding the line. Not even a 2-3 minutes.

Thanks
Sandeep
+[protected].

Tried to port from airtel.. a CC executive called and promised me offers and said me not to port. Trusted her wrds, thinking i will get the assured best offfers..still waiting for that.. will not wait further. i will switch to vodafone soon..

Respected Sir/Madam, A wrong payment was made of rs 11407 instead of rs 114.07 on monthly bill payment of [protected] on 7th december 2015 through net banking. A complain registered against this immediately bearing reference id 66606655 stated that the amount will be refunded within 4-5 working days. But the refund has not done yet. I have talked several times with your executives, they told that the refund process has already done and the complain has closed. In this regard an early step will be appriciated. Please treat this matter as Urgent. scan copy of account statement enclosed.

I have paid excess money in november month .so please reverse my money . many time i have send you my account statements, but i have found zero result from airtel side. Now please tell me what i will do for getting my money.

Broadband reported not working on Dec 5th 2015. An engineer arrived on 18th Dec '15 and said there was a fault with the modem supplied by Airtel in June '15 on an earlier reported issues with the network. The Service person installed a modem, and returned next day to take back the modem as the line has worked and said I should purchase new modem.

My name is MAHENDRA.H, my postpaid no is [protected], cancel request send the company[protected], So Please cancel my Airtel Postpaid sim Cancellation

Dear Sir/Madam, Please note the following:- 1. That, I had opted "Value Prime" Pack at the time of buying Airtel Digital TV set top box in 2012. 2. That, I used to recharge every month as if I were using "value prime" pack without knowing the fact that you have upgraded/changed my opted pack to a higher rental pack without my consent/subscription. 3. After checking the tariffs from your website I got to know that I am being charged for the "Economy sports pack" instead of "Value Prime" and i send a message on your number[protected] on 02 June 2015 and i got a reply message that Airtel Digitial Tv will contact me soon. (This was the procedure to change the pack as per your website) 4. That, after passing several months, neither my pack was changed nor anybody from Airtel digital TV contacted me. 5. I again send the same message on 19 Nov. 2015 and to my surprise, this time too, I did not get any response from your side. 6. On 19 Nov. 2015, I recharged my TV account for value prime pack with Rs.253/- but your company still continued to charge me higher rentals. 7. On 6 Dec. 2015, I again send a message on your IVRS number to change my pack to Value prime pack but nobody contacted me. Then, after all these irritating things i was forced to write you and on receipt of my mail, your official contacted me and informed me that my pack is being changed which was originally subscribed by me at the time of purchase of digital TV in the year 2012. As per your mail, your company is ready to credit Rs. 350/- as goodwill gesture to my digital tv account which is an another kind of mental harassment because the rental difference between value prime pack and economy sport pack (which you have imposed on me at your will without my consent) per month is more than Rs. 100/- and i have been paying higher rentals for more than one year (i exactly don't know when you started cheating me). Moreover, to my greatest surprise, after knowing all the facts about my case, your company has stopped my digital TV services due to non payment...!!! Your company, instead of refunding my actual money with apology, resorted to suspend my digital TV service stating low balance whereas i had paid thousands of rupees in excess of the rentals of actually subscribed pack i.e. Value prime. I have kept the necessary records of the messages which i had sent to change the pack and the same will be produced in the suitable court of law as "Evidence" in case my complaints are not resolved by you. In light of the above facts, I want the following remedies:- 1. Refund of my entire money with interest which I had paid in excess of the value prime pack till date with apology. 2. Resume my digital service with immediate effect. In case of non resolution of the above remedies, you will be challenged in the District/State consumer forum at your own cost with suitable compensation for mental harassment.

All details of months November, December & Till Date - AirTel


Dear sir/madam


i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no. [protected], on my email id (gowdas.[protected]@gmail.com)

thanking you

regards...

Sridevi

I was ported my Idea no. to Airtel for the best network, but I am facing the same network issue from Airtel. I was complained several times but no resolution getting permanent till date.

Today i got fake call from [protected] pakistani number saying that this is call from airtel and my number is selected for airtel advertising scheme Big lottery winner in which they select a random number and my number is selected. Today i'll get 25 lkh rupees in cash. He also gave me a his senior number called Rahul Sharm[protected], But i recognised this is fake call, There was children crying noise was coming from behind and that guy was not looking confident, When i asked that Lottery name then he started to feel uncomfortable. Lastly i said I don't need your 25 lkh and then he suddenly cut the phone.

Sir, i am facing problem since september and till now kindly overview my problem that from past few months i m facing lot of problem from your side regarding bill and before that for the deactivation of broadband service. few days back i gotta a call for the billing and i explained her my whole issue. so she gave me a discount and then after discount i have to pay 1922 only. then after that i other person called me and on tht same day i did the whole payment and asked him to reassure. he confirmed me that thats the last bill and there is no other bill u have to in the future. but today again i am getting messages tht new bill is generated. i already had a words with senior excutive mr. sameer regaring the same issue and he also said that i should get discount as it is promised and no further amount i have to give. so kindly solve this problem as soon as possible. i am also giving you contact details of the person who gave me the discount he name is Sonia[protected] and vinay [protected] m trying to reach her but is going buzy. account no. [protected] my moblie no is [protected] broadbrand no. [protected] despited my attempt i am still facing same problem and now new addition to it after calling on customer care they are saying that nothing is been promised to me. despite the fact the same person sonia called me back and that she will updated and confirm and i will not face any problem in the future. i dont understand what kind of system you have. now i have lost trust on you guys and i wont take it any longer your fraud activity. so better solve it within 24 hrs otherwise i have to take a legal action towards it. because i not about the sum of money but its abt the wrongs you are doing and i will not entertain it any longer. i have the copy of payment also. Anu Agnihotri

Hello sir I want to know whose number is this: [protected]Please send me name and address. This user Daily miss calls and SMS. My number airtel Plz action immeditaly sir.

My name is anil kumar ramlakhan devbansh.my airtel number is [protected] which was postpaid and my aircel number is [protected]. My complain is related to airtel number which is [protected]. I have received bill of 2023.68 rupees of august month 2015(Bill no. –[protected].this bill is included with internet data pack which I have taken for the one month but without any intimation airtel company has continue for next month .during internet pack I already informed costumer care that I required this data pack for one month only and they said that they will call before continue for next month but they have not call and continue with internet data pack. As I received bill of 2023.68 for august month I was continued follow up with airtel company . after one month follow up the have sent bill of 3522.35 rupees for september month 2015.also as per bill my credit limit is 6300rupees but bill collction agent is start coming on my residential address which I fill bad feedback from airtel company. Then i decided to close this number & talk to airtel gallery which is located near garware house, koldongari, sahar road.airtel gallery person has promised me regarding this issue. He discussed with customer care and he said you pay 2000rupess as adjustment to close this number. I was ready and I have 2000rupess as a adjustment. I have asked any paper work to close this number but gallery person told me that as it is default it will get close automatically. Now after this I was removed my sim from my mobile and kept a side as I understand that it is closed as airtel gallery instruction. After this I have received bill of 2626.36rupees for October month(bill no. –[protected]. I was shocked as I am not using this number and already I have discussed these thing with aitel company but still number is continue and 2000rupess is mentioned as a payment not adjustment. Again I was discussed with customer care and gallery . they have change with their statement. Now they are saying that you have to give written instruction for closing of this number. they have said that they are ready to close this number if I will pay 2000rupees as adjustment. apart from this costumer care is continuously asking for payment till today.hope they might send collection team in future. I am asking question to airtel that they are not open to costumer . they are playing with costumer. Regards Anil kumar ramlakhan devbanshi