Airtel Complaints & Reviews

Hi, We use the Corporate Postpaid network consisting of more than 250+ numbers active. We need to deactivate the service for some selected nos that are not in use. We are trying to do it for the past one month & nothing is happening from your end. Every time when we call the Customer Care exe, they say "We cannot help you. Drop a mail to [protected]@in.airtel.com" and when we do it, we just get an automated reply "Please note that due to unavoidable circumstances there will be a delay in our response. We will try and respond to you in 2 days". We have 15+ such mails asking us to wait for 2 days. Do you people really have a process to address the concerns of customers? And why is that your Customer care exe always reply "Our senior guys are not available" whenever we ask them to connect the call to person-in-charge? First address the basic needs guys.. Then you can go ahead spreading your Cashback/4G propaganda whatever you guys claim awesome.. I would be reachable @ [protected]

I was contacted by airtel representative Mr. Ajay ([protected]) on 24/11/2015 regarding new airtel broadband connection in sector 47, Gurgaon. I applied for a new connection by submitting customer enrollment form (CEF 4222285) along with 1500 rs in cash (1000 for installation and 500 for fixed line). Till date I have not received any new connection. On repeated calls, I was told that there were some technical issues (even when my next door neighbor was getting airtel broadband). If you had such issues why did you take money for a new connection. Either provide a new connection asap or refund the money. I regret the time I wasted trying to get a new airtel connection.

My airtel mobile no is [protected]. I have paid my bill amount Rs.800.00 by citrus on 03.12.2015. Transaction ID is CCKY5KMS60. I have not received receipt from you. Kindly send receipt to my mail ID serwinpdy.[protected]@gmail.com. I need it for Accounting purpose.

Was offered to make recharge of 48 for getting 1GB 3G night data between 12am-6am. But after using data in given period, data got deducted from main data balance. Customers care told that I was not applicable for this offer. (1) Why and what purpose I was offered then? (2) How I was able to make successful recharge if was not applicable for same ?

my contact no is [protected] i m your valuable customer but airtel i am totally disapointed raise my complaint when i purchase company promise me discounted local call for lifetime. if my problem no solve i go to consumer fourm or court

I purchased Airtel DTH on June 2015. My Digital TV Id: [protected]. Airtel Digital Tv Engineer made the setup in my house but refused to Deliver the Antenna since there is common Antenna already available in my building. Now I am changing my room / building . but now in my current building common Antenna is not there. I commplained customer support but they refused to deliver the Antenna, then how I will use my Digital TV. My Mob. No.:+91 [protected] I am not satisfied with the service and also will not recommend to any of my friends or relatives. Please look into this matter.

I am subscribed to Airtel vide the pre-paid mobile no. [protected] ( under the fully blocked status since Feb. 2014 ) . I have been complaining to Airtel while making calls to the relevant officials at Airtel and as even sending e-mails in comprehensive details since more than a year now on the following issues / concerns : 1. Why should I still be diligently lodging the DND violation complaints, follow ups on the same or even the PG portal complaints for resolution on the same when in the first place as per the fully blocked status of my mobile number [protected] since Feb. '2014 ( vide registration reference no. provided by Airtel as : W[protected] dated[protected] sms to this effect received from Airtel on[protected] at 16:08: 37 hours ), I, should not be getting any promotional calls or smses for that matter from the respective errant telemarketers . I am still getting the promotional calls and smses unabated till date ( rather I am deluged more than ever with the same ) on my mobile [protected], not only from the errant telemarketers subscribed to the respective service providers, but also even from the errant telemarketers subscribed to my own service provider Airtel . I, have questioned Airtel on the abovementioned fiasco many times ( with e-mails addressed to UCC head of Airtel -Mr. Anurag Jain, Complaints Head of Airtel – Ms. Beena Shahid, Airtel -ndnc, responses, net, etc but in vain till date. 2. I am given to understand vide the TRAI guidelines that the service provider should provide the feedback on the action taken within 7 days of the registration of DND Violation complaint against the errant telemarketer. But, it is observed that Airtel invariably gives 10-14 days of tenure for the feedback on the action taken while registering the respective DND Violation complaints by it . Also, the feedback on the DND Violation complaint lodged is seldom received within 7 days . Why ???? 3. Whenever, any promotional sms is recd. from the errant telemarketer and is accordingly reported to Airtel for the DND Violation complaint, the following is always mentioned in the remarks section of the DND Violation complaint forwarded to Airtel for its registration ( complaint always sent via e-mail to : [protected]@in.airtel.com with its Cc marked to airtel.[protected]@in.airtel.com ) : Remarks : I, want both the abovementioned mobile contact numbers of the telemarketer ( i.e. the number from which the above sms is been transmitted and the number as well mentioned in the body of the same sms ) to be immediately disconnected out of service for the reported DND violation. But incidentally, the number mentioned in the body of the same promotional sms has anytime not got disconnected out of service for the respective reported DND violations despite repeated reminders to Airtel, thereby allowing the errant telemarketer to go partially Scott free as his second number is free to make further DND violations and only one mobile number which is used by the telemarketer to transmit the promotional sms gets disconnected out of service for the reported DND violation. The above is apart from more than half a dozen PG Portal complaints which I have lodged with Airtel on the aforementioned since[protected] till date via DDGPG-DoT office ( at : airtel.[protected]@airtel.com ; Attn. : Ms. Beena Shahid – Head Complaints, Airtel H.O. ), but in vain as Airtel is reluctant to respond specifically on the complaints lodged by myself ( while managing to close the complaints citing vague and concocted details ) and provide a resolution on the same . Incidentally TRAI has also been updated for the last 8 months on my complaints against Airtel ( e-mails to : [protected]@trai.gov.in, etc ), but also in vain . In view of the above, kindly suggest / initiate appropriate punitive actions accordingly to uphold my rights as a telecom client .

This is regarding pathetic service of airtel in my region. Starting from the network coverage, call drop outs, irractic and repeated notification of mobile switched off though it is on and bad data networks; the service is now not up to the average mark. Though i work in a company where network is provided by airtel, the rival are really taking over by covering more and more single users from my company. Airtel is very ill about the balance deduction and do not refund even the service is not getting used. I have decided to stop using data service due to pathetic coverage for 2G. After 28 days of period o[censored]sing data service pack. I have got a mesaage that my service was discontinued. Your customer care department even don't know the solutions, the one executive tells exactly opposite of what solution given by other executive. This happened when i did a whatsapp recharge and still i was charged from the main balance for the service for more than 2 days. I contacted service centre and they gave me lots of reason and exactly opposite solution of messaging start and stop on 1925. Further when i did a recharge of Rs. 180 and my total balance became 211.50. I had been charged for rs 198 for continuation of data service from last month. I disconnected the data service and immediately contacted customer service and requested them to stop the internet service and refund the amount. The executive Mr. Narendra Singh (i don't believe this is true name) assured me about the refund and asked me to check the balance after 30 mins. I have also got a message of my complaint number. I checked the balance quite a few times over 2-3 hours and did not get refund. I again contacted customer service and and asked for the status and refund. The executive straight away said no and told that nothing is mentioned about the refund. This is very irritating for an customer. Non refunding of balance has happened quite a few times with me. I expect a positive response before tomorrow. This is not regarding only balance deduction. I want to know under which clause of TRAI regulations the balance cant be refunded for an unused service, what penalty should an operator get for providing false information? This should also be highlighted to the consumer forum of India. Thousands of other users must also be facing similar problems from the service providers like Airtel.

My Mobile phone got lost in Nerul, Navi Mumbai on Saturday, 28th November, 2015. I lodged a complaint with Airtel requesting them to block my Prepaid airtel number against any misuse. On Monday, 30th November, 2015, I got a new SIM card against the Blocked SIM from Nerul Airtel Gallery which was around 12 o'clock after making a payment of Rs.25/- . I was told that my phone will start working in next 2 hours. It is very unfortunate that today on 4th Dec, 2015 at 11.57 am my phone is still not activated. I have made innumerable calls to Airtel Customer Care number "[protected]" to check about it but every time I got a reply that now it will start in next 1 hour or 2-3 hours and once I was told in half an hour also. I begged them to tell me the exact reason so that we can find a solution because earlier whenever I have faced this situation, the SIM used to get activated in 3-4 hours and here now 5 days have passed and still the connection is not there but I was always told that it will start now in a few hours. I went to Nerul Airtel Gallery 2-3 times but I got same response every time. Now yesterday they called and said if it doesn't start till today morning then we should contact the Airtel Gallery in Sec-17, Vashi. When I went to Vashi Airtel Gallery, they said since the SIM was not issued from their Gallery they will not be able to help me, they can at the most give me a new SIM for RS.25/- and I have to again deposit all the documents and fill up the form Again which I did because by now I am totally frustrated and just want to get it over. I do not know how and where should I go to let people know the kind of harassment i have gone through because of AIRTEL. I request you to please publish this in yopur NEWSPAPER so that everybody knows how they harass their customers. Thanks Reeta

Dear sir, phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is [protected] regard milesh kumar

I have been using Airtel services for years together and have always had problems with customer service. This time its regarding Airtel 4G connectivity. Though they advertise 4G like anything, nowhere in Bangalore am able to get 4G with my 4G Airtel simcard. My phone is as well LTE (4G) enabled phone and I have been using 4G services in my handset outside India with different service providers. I have raised a compliant on Oct 20th with Airtel Call centre and till today ( Dec 4) the complaint of not obtaining 4G is not resolved. I had multiple calls and emails with the service team and they just kept adding the ETA for resolving issues as 'never ending 72 hrs'. I have told them that I will register a complaint with Consumer forum, yet they told you can whatever we are looking into the issue. 2 months for just 'looking' into an issue? I know there are many like me who are suffering with not getting 4G service from Airtel. I request all to raise formal complaint with different consumer foums. Ref No. of Airtel complaint: RPROV[protected]

Dear Sir I am subhendra behera. I have applied for number portability of my Idea Mobile number to Airtel in Karnataka State. I applied for portability of my numbers [protected] & [protected] on 17.11.2015. The Customer Care representative colleted the documents and UPC for both my numbers. However, the number is not yet ported out to Airtel Number. In this regard, I submit the following Customer Care Executives who have collected the UPC and enquired about the portability 4 times at different occassions. Today I again received calls for giving a fresh UPC to port out my numbers. Number of customer care executives from Bangalore Airtel Office are given below [protected] [protected] [protected] [protected] [protected] I am not getting any satisfying answer for non portability of my numbers. When I call back these numbers are not responding and in case they respond by chance, the Customer Care Executives are behaving rudely not in a proper manner. I request Airtel Services to kindly return my documents submitted for MNP and photographs and take back their sim cards given to me. I am more worried about the kind of service and safety of my documents. I wanted to come to Airtel network and avail its services, you guys are treating like this. I do not know what kind of treatment the customers must be getting who are opting out of Airtel. Kindly look into the same. Thanks & Regards.. Subhendra Behera Sr.Manager (HR) Hindustan Aeronautics Limited 15/1 Corporate Office Bangalore-560001 [protected](M)

1. I had applied for shifting of my triple play connection around[protected]-4059590) Airtel refused that shifting is not possible because of feasibility issues. 2. I then applied for a new connection with IPTV, which was successfully installed around 28/[protected]-4223935) and I was able to use IPTV till 4/[protected]. 3. Suddenly IPTV stopped working and since then I have been following up at different levels but all in vain including the appellate authority. 4. I was being asked to pay an amount of ₹3500 for new set top box and ₹1000 for installation charges. When I refused and exchanged emails, they agreed for this waiver. 5. Finally on[protected], I received email from appellate that due to feasibility issues they are unable to activate IPTV connection. I know this is all about money and also the monopoly that Airtel has over other service providers for IPTV.

Date: 12/03/2015 I am using an Airtel prepaid connection. I am from bangalore, karnataka. For past one week i am facing issues like call drop & lack of network coverage. Also 3G internet connection is getting disconnected often even with full network coverage. Complaints registered in airtel website is not responded at all. Also with every call drop, they are deducting balance from my account. I would like to register a complaint here and would like to pursue it further. regards, Alex.

Cug plan activation for number Rajesh Engineering Works it disconnect for the all number in cug plan it's onlly disconnect cug not a mobile number its run in 4 number prepaid and two number porting to the another compny my complain no. 66482035

Sir, i have applied for port of 2 number [protected] and [protected] on nov 16, 2015.. The document was given to airtel office at smriti nagar, bhilai but unfortunately due to casual attitude by airtel staff has made mistake by giving same sim sim no. Is same[protected] f to both the portable number whereas both cell number are difference. My both cell is off from last 3 days and continuously i expecting support from airtel but no response. Kindly do let me know because of mistake of airtel staff why should i as customer be victim by not getting signal from last 3 days and not sure when the signal will resume or sim will respond. Kindly sort the matter on priority basis and urgently look in the matter. Also do let me know will airtel compensate for the loss incur due to negligence of their staff by putting my sim off from last 3 days. Thanks ashish saboo [protected]

I ported from Idea to Airtel and I got message from 1900 that number will be ported at so and so time and then my Idea sim got de-activated but Airtel did not activate my number. After several complaints, they took 10 days to solve the issue and all this 10 days my number wasn't active due to which I faced huge loss, mental disturbance and affected the reputation for which Airtel people committed me that they will take care of it once the number is activated. Now after 1.5 months, I am trying regularly to get my loss and compensation of Rs.25000/- for which Airtel completely ignored and now they dis-agreed for it saying the connection wasn't activated due to technical error and we apologize for it but cannot do anything. I want this to be taken seriously and get me my loss amount of Rs.25000/- Please help regarding this matter.

Dear Sir Sub: Airtel Broadband Landline Connection - Disconnected I, Venkatesan D M, residing at B-93, Shikar Tower, Near Shyamal Cross, Satellite, Ahmedabad - 380015, Mob: [protected], bring to your kind notice that I applied for Airtel Broandband Landline connection for six months package and made the payment by cash to the sales executive Mr. Ravi Dave on 21/08/2015. I received SMS from Airtel that my account number is [protected] and it will be processed in 3 working days. but because of some technical issues, I received another account number [protected] and it got installed and activated on 02/09/2015. Meanwhile, I recevied a call from Airtel Customer Executive that you will get refund of Rs. 6255/- since the account [protected] could not be activated for some technical reason. i refused the offer and informed that my account [protected] is installed and activated. I also received SMS on 03/09/2015 asking for my bank account details to refund of Rs. 6255. but i did not reply since i got the connection. after two months, i was receiving calls that the amount is not credited to the account [protected] and subsequently my connection got disconnected. When i enquired the sales executive, he informed me that he handed over the payment to his superior Mr. Chintan Purohit and then his superior Mr. Sharoop Dej approved for activating the connection. I did not expect this kind of mismanagement from a reputed firm like Airtel. I have a doubt Whether Airtel will activate the connection before receiving the payment. If the connection is not restored within 7 days of this mail, I have to taken up the issue legally. Venkatesan D M B-93, Shikar Tower, Near Shyamal Cross, Satellite, Ahmedabad - 380015, Mob: [protected], 0 [protected]

Hi, I'm Udhayakumar i buy on lenovo k3 note mobile in flipkart, in that phone a free 4g sim was having. By its manual i put it in my phone and i followed the instructions but the sim is not activated but i did not know the mobile number itself. But i know that sim number :[protected].

I am always pay my bill through online (netbanking or cr. card). this month after payment I have received confirmation sms from airtel now they send me an email stated that payment not successful. when I have check my bank account statement it shows money deducted for bill payment no refund till date. REPLY REQUIRED. Thanks & regards sampa paul [protected]