Airtel Complaints & Reviews

I have recharged my account with local and std minutes but then also when i use to call [protected] airtel no. Gurgaon haryana, company use to deduct balance from main account instead of minutes balance. Also i have complaint for this issue 3 times in the month of october 2015 to customer care but no action has been taken against the same.only they give is fake promises to wait till 72 hours and then no miracle happens..airtel has deducted 100s of rupees from my account .this is totally cheating. I request the concerned person to kindly look into the matter. I shall be grateful for an favourable response.

Bill plan changed without saying customer
I am using past 3 years air tel without given any information my plan changed and bill amount came extra so i don't pay if i asked in customer care how my plan changed means they not given correct answer and disconnect my number this your concern doing means all customer move to another network i need solution for my problem now my friends and relation try to call me means they got temporary out of service my image and name spoiled by Airtel network please solve my solution

Dear sir, My name is Srujan Reddy & my customer ID is [protected](Air tel digital TV) i am very very frosted, from your service and i am facing same type of problem from one year, & this type of problem is arises two time in one year, always my plan switch from 195/month to 207/month i don't know why this type of problem arises & your staff also don't know. i have recharged my account from last month 21Sep 2010 & on 29 my package plan has switched from 195 to 207/month automatically. Very Badly effect from you pepople always in varies situvations.Above is the one issue. Please solve the costomer issues on priority...!!

पिछले कुछ महिनों से एयरटेल के नेटवर्क पर कॅाल ड्रॅाप की समस्या लगातार बनी हुई है जिसके कारण फोन पर बात ठीक ढंग से नही हो पा रही है।साथ ही साथ इधर कुछ दिनो से एक नई समस्या उत्पन्न हुई है जिसमे किसी को फोन करने पर फोन की घंटी तो बजती है लेकिन एक दो बार रिंग होने के बाद स्वत:कट जाती है और फोन रिसिव नही हो पाता है।इस प्रकार किसी से संपर्क नही हो पाता है। जल्द से जल्द समस्याओं का निदान हो।

Unfortunately yesterday by mistake i recharged a wrong Airtel mobile mobile number ([protected]) for Rs 179 using paytm app. Actually i intended to recharge my own mobile number ([protected]) but entered it wrongly. So above mentioned number gets recharged for the same amount. When called Airtel customers care for the reversal of rechage, they refused to reverse it and said that the recharge amount can not be refunded. I contacted paytm customers care too but they said recharge amount is paid to Airtel so only they can reverse it. Please help me to get refund of the amount of recharge.

Dear sir, i was complaint 13 october but they reply me you are choose wrong key. Then after i was complain by mail they are asked message error (screen shot) when i share talktime. I was also provide scree shot but my problem not solve. September month i was used that service many time but suddenly service closed.

Hello
i complaining about a very sloppy work by the customer service representative (CSR) at airtel,
Today[protected] i called airtel customer service no. in order to rectify my bill,
i requested for manager to the CSR but she said "Manager is not there today"
how can these people run a business there without a manager on the floor?
next i again requested her to transfer my call to the manager but she asked me to call back on the same phn no. and then advised me to talk to a manager or ask for a manager, it dint end there but she was so unprofessional that she was not able to communicate properly in "english", later she just banged the hold music on my face and made me wait for 7 min and transferred the line to supervisor (sup) on the floor,
Now the sup. was worst than the CSR. He was so adamant that he said i will not transfer your call to a manager and said he will help me,
however i requested him that i really need to talk to a manager cuz its been 23.00 min that i'm asking for a manager. He just placed me on hold without any warning.
Finally i reached a manager at airtel, at the 33rd min.
i told him that concern as such,
that i calling about my complaint which was to waive off the 500 rs on my bill as i was been promised by the previous manager wit whom i spoke on[protected],
he said we cant do anything for it and demanded me to pay the overcharged fees as well,
however in my previous conversation with the manager on[protected] she stated i have been overcharged and will waive off the 500 rs from the bill, but the manger was not ready to listen n help me.

airtel phn no. - [protected]
phn no. that i called from was - [protected]
date and time of the call[protected] at 10:40 am
CSR name - vaishali
sup name - NA
Manager's name - Arbaz
complaint # 65934814

Today morning cannot call from my no, checked balance, it was reduced to 0. Recharged with Rs 222, caled cistomer care, and was surprised to hear that balance was deducted due to internet usage at late night !!! I havent used any internet from my mobile in the period that has been stated at all!!! Uexpectedly my data balance got deducted from 834 MB to 13.2 MB, and main account balance got deducted by apprx.414 INR. Customer care officials didnt give a proper response.Even after repeatedly telling that I have not used it, and want a solution if data is being leached out illegally, Mr.Atanu Mukherjee (the name I heard) disconnected calls twice without giving a proper solution.The main account balance had also not been refunded!! This is a pure case ofcheating.Pls enquire on the same.I confidently deny that internet has been used from my phone. This type of response from customer care officials is not acceptable at all!! Specially complaint handling of Mr.Atanu Mukjherjee (he is perhaps a senior responsible person) is totally unprofessional. Pls resolve the issue.Balance has been deducted illegally. I want my main account balance of 414 INR(apprx) and apprx 800 MB data to be refunded immediately. Thanks, Rajdeep Santra [protected]

They have got the worst customer service. I recently lost my phone so i had to blck my sim. For that i called on 121. First of all their advertisements and dats pack offers are never ending. Then the option they gave to choose frm to contact them were so vague to clearly identify which option to cjoose for deactivating the sim. They should understand there are matters more serious than promoting their data packs and should provide easy and fast redressal of our grievances especially in cases like these. It literally wasted 1 hour of mine to simple search where to request for blocking sim and finally had to wait till morning to actually visit their service centre. Even there tge employees said to go 121 and get it blocked. But i refused because i didnt want to waste yet another hour on this. So please limit your advertisements on customer care and realise that there can be some serious matters.

I am Dr.Deepak N.Khedekar from Navi Mumabai. My mobile no.[protected] (Vodafone service).Since yesterday I am getting sms from Airtel services. According to recieved sms, I had applied for Airtel service and had been given [protected] no. Hereby I want to clarify that I have not applied for any new connection from Airtel. Someone have submitted fake documents and applied for new connection .I am requesting you to take action against the same otherwise I ll take legal action(police complaint) against Airtel services

Sir/ mam I suman kumar using airtel mobile no [protected] of bihar state. I am in roaming in assam state (jogigjopa) from few days . From 1 week i was unable to make outgoing calls but incoming calls was ok. So i called customercaee then customercare representative told me there is problem in sim so changed it. For that i espacially went to bihar and took a new sim of same no. In bihar both incoming and outgoing call was ok. But when i came back on 6.11.15 to assam same problem occurs again i was unable to make outgoing calls. Again i called customercare then customercre representative transfer my call to his senior. Airtel customer care reprensentative senior told me thar in assam there is no facility of outgoing calls in roaming then i told him that i do call in assam in raoaming from same no [protected] more than 5 years. Then he argued me alot and then call me from another no [protected] and abused me alot and block my sim and incoming call also. So please do needful. And Airtel should be fire that guy from his job. Thanks

The said ip tv is not working since the past more than five months.However, the engineers are unable to fix the problem.We have also requested to remove the ip tv connection and provide digital tv connection.It is surprising that there is no response absolutely.The organisation is so huge that it has no time to listen to consumers.Huge amounts of money are collected by way service fees and also service tax and it is shamefulthat there is no response.Can we speak to some responsible person in airtl.

I have 4G compatible mobile, I have upgraded my sim card from 3G to 4G . but its not able to get 4G signal. even on the same location I am able to use my phone to with another 4G SIM. I log a service request & request to Airtel to resolved it, but they closed my service request without my satisfaction. I called them agin but again they are saying the same thing that your service request raised again you will get resolution in next 2 days. how cheap customer service .

Hi, My Airtel Digital TV customer ID is [protected]. I have recharged by 250/- on 28th oct, through freecharge.in, using netbanking ICICI bank- Transaction ID - [protected] but amount has been reversed back on 29th oct and have received SMS "Namaste! Rs.250 have been reversed towards wrong recharge from your airtel digitalTV ID [protected]. Your current balance is Rs.28.59, valid till 31-OCT". After dropping mail to airtel received mail [protected][protected][protected]-- Dear Vibha, Greetings from Airtel! This is with reference to your email regarding recharge concern for your Airtel DigitalTV account [protected]. We would like to inform you that as per our records dated: 04/11/2015, please note that your transaction of Rs. 250 on 28/10/2015 was not successful. Kindly contact the website helpline for the same. We hope that this response has addressed your request suitably. Warm Regards, Shadab Anwar DigitalTV Bharti Airtel Limited Upgrade to HD for FREE! Buy a 12 HD Annual pack for Rs.1300 & get SD to HD upgrade absolutely FREE. SMS HD1300 to 54325. *T&C apply After dropping mail to freecharge recieved below mail [protected][protected][protected]-- Dear Vibha, Thank you for choosing us as your recharging partner. We understand that there has been some inconvenience regarding your recent transaction and hence, you have reached out to us. Please be rest assured that we are here to facilitate your overall recharge experience. We have checked our records and can confirm that your transaction was processed successfully. The details of the transaction is mentioned below: Order ID: -FCDW[protected] Transaction Amount: Rs. 250 Operator Transaction ID: [protected] Recharged Number: [protected] We have already processed the cashback of rupees 50 against this order id: FCDW[protected]to your account as FreeCharge Credits. You can check these under the 'Credits' tab in your account summary at https://www.freecharge.in/#/credits We would request you to recheck if the 'Recharge number' entered by you was correct. Please feel free to get back to us if there is any question/concern with this transaction & we are right here to assist you! Happy FreeCharging! Customer Success Team For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store [protected][protected] I have not got 250/- from freecharge or deposited in my account or in airtel digital tv or ICICI bank. Please resolve query. Regards Vibha

Dear sir my name is nagarjuna from chennai, on[protected] i applied an broadband new connection i have submitted all the documents and money, at that time taking money they have informed with in 3days connection will come upto now nothing happen, i just call the customer care and tell my problem they told no network feasibility in my area. [protected]@gmail.Com

Hi All,

I have the record of each and everything, Firstly I use to recharge monthly, When I was trying to recharge once I got an option for 6months with an amount of 2460 for 19channels, but when i check my package now they only show me 18 channels, I spoke to the call center and they say its only 18 channels now, than why did your airtel website say its 19HD channels, And also they fool us I dont know whether this complain will reach in right hands, And a necessary action could be take,

You ll can reach me on [protected], I stay in maharashtra, These people are getting richer day by day by fooling the common who struggles to earn his daily wages,

Coming Back to complain, I use to have *movies, movies plus HD, and Zstudio now instead of that they show me, stat sports all channels which I dont watch,

I am going to attach a screen shot under, along with my Customer ID number and also please check, the package with the amount mentioned, The worst experience is your call center people, don't have manner's to speak, Your supervisor's hung up on me, What a customer service this is, People say In india these complains are not entertained, but I think we all should set an example by penalizing these companies, so that no other companies should do again this to anyone, And each and every customer should be treated the same way,

Regards
Ganesh
ganny.[protected]@gmail.com
Pune MH
[protected]

I am using airtel service for my phone [protected] at Mumbai. I received a call this morning i.e. 6th Nov. at 12 noon or so from Airtel executive. I had to discontinue the call as I was in a serious meeting. I received the second call which I responded by saying i cant take your call and disconnected. she called me third time and started shouting saying why did I disconnect. I could not continue as I was in the meeting and disconnected the call. After I was through with the meeting I noticed that my outgoing was barred. This is what has happened with Airtel executives now. I called customer care number and spoke to one Ms. Priya who was unable to tell me any reason for barring my outgoing. I enquired from her that the rude executive who called me earlier was Ms Sankari. I had to send a request mail to [protected]@in.airtel.com for debarring the outgoing facility. It was done promptly but I had to suffer for 3 hours. Who pays for the inconvenience caused to me ?? Such executives should be sacked immediately and proof should be shared with customers if Airtel has to prosper. This is what had happened with Reliance when they were at peak !!

Dear Concern,

I am using Aitel Prepaid Sim [protected]. From 2 weeks before I’m facing the same issue from airtel Network that is they consuming data more then the other networks. Not only me my friends also oftenly facing the same issue. I am really tired and unsatisfied about my issue till not closed. I tried lot of officers. Hence i attached my complaint details as follow true to my best of knowledge.

Whenever i ask them there is no more change in the reply the same answer coming like auto reply.

I really shame to be this network. Please help me i[censored] can.

No.1
Highly unsatisfied with airtel customer care
udayachandiran1711
AttachmentsOct 30 (7 days ago)
to 121

Dear concern,
I'm the regular customer of you which using the internet service highly (per
month i can recharge more than rs.2000 only for internet pack- please check my
passed recharge details). Yesterday around 5pm i faced a issue which happened
often in your service ie. @ browsing sometimes more data consume from the
normal level for example within 2-3 minutes of data consumption shows more
than 200mb. I know i'm using 3G network but i never received before the speed
more than 50kb per sec according this calculation I doubt how it will happen
that is within 2-3 minutes data consumption more than 200mb. So I reached
yesterday to your care (yes its not a customer care it is your care because
they convince actually the doubted people's not for care those.) they convince
me it may happen . according that I highly unsatisfied with your customer care
officers particularly name of Mr.rajesh (senior officer). he never tried to
resolve my problems oppositely he convince me every minute.(ref.nos
-CBDM[protected] & CBDM[protected]

So I highly unsatisfied about ur customer car. Now I really upset to using
airtel service (the biggest network in India). I think this is the last try
before I go to the consumer court so kindly help me as soon as possible.

About the issue, and complaint numbers as attached.

Thanking you
Regards
D.udayachandiran


Reply
[protected]@in.airtel.com
Oct 31 (6 days ago)
to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding excess data consumption for your airtel mobile number [protected].

We have verified your account details and were not able to find any incorrect deduction from your dedicated account balance towards data usage.

Please dial *129*08# (Toll free) to check your main and dedicated account balance and validity.

In future, we recommend you to keep mobile data off when there is no usage.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Divya Prakash
Service Specialist
airte


No.2
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/11/2015 07:13:04 AM
Subject: Am I using 4G(ery) network?
to 121

Dear concern
Regularly I'm facing the issue and I'm complaining so. but there is no change
is happen (THE DATA CONSUMING EXTRA). Yesterday I clearly understood what is
going on in ur network. Before using download I screen short the details of
available data it is 865.28 and after downloading 292.57 mb the detail shows
the available data is 565.68. I'm the degree holder of maths I think 865.28 -
292.57 = 572.71mb. But after the data CONSUMING the detail shows 565.28 which
means 7 mb extra deducted (i don't know which mathematical geniuses doing
this)This is not a big issue but it is one of the basic of the big issue.
Actually I use and cut the internet oftenly a day it more then 10 times so one
time 7mb means per day 70 mb. I'm using 4G network or 4gery network?

The details as attached pls verify and revert back.

Regards,
D.Udayachandiran
[protected]

Reply
[protected]@in.airtel.com
7:46 AM (6 hours ago)

to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile number [protected].

We have verified our records and there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid.

Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Mohammed Murtuza
Service Specialist
airtel

No.3
தே. உதயச்சந்திரன்
1:44 PM (45 minutes ago)

to 121
Dear Mr.Mohammed Murtuza (Service Specialist),

*How did you verified your records, can i get the same reference please. Reference No, Record No. anything?
*How can you say "there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid". i sent clear details. Please read the mail first and reply me. Is this auto reply?

Reply
Dear Customer,
Greetings from airtel!

This is in reference to your email regarding data balance deduction on your airtel mobile number [protected].

We have verified our records and there is no wrong data balance deduction found on your number and data balance has been deducted as per your usage.

We regret to inform you that we are unable to provide the usage details.

We urge you to close all background applications as they constantly consume data if not closed.


Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Shilpa UN
Service Specialist
Airtel


Thanks & Regards,
D.Udayachandiran
[protected]

Airtel Customer Service is practically the worst. Called So many times bt no SOLUTION.
1) Called FOUR times for same problem but NO Solution
2) Thy chrg for calling cust service no. bt dnt SOLVE PROBLEM & put call on LONG HOLD
3) Dont evn bother asking previous complaint No etc. (CONRC[protected])
4) Did not ask Transaction ID ([protected]) for online rechrg frm My Airtel app
5) No. of Customer care reps i spoke to with thr name 1) Mumtaj, 2) Sagar Sharma, 3) Vaibhav and last very interesting one Sr. Supervisor- Firdos Shaikh who straight away asked me to wait for 7 to 8 days more without bother to to chck previous complaint no which had been gvn to me by the Rep -Mumtaj only aftr insisting her for complaint no. Also he did not even ask the Transaction ID msg i gt frm Airtel aftr successful recharge thru My Airtel mobile App. Whn asked why didnt he asked he kept repeating his company policy is to ask customer to wait for thr money to credit in thr acc which i feel is Disgusting reply to customer who has been calling since Two days for not getting recharge balance in acc, so i asked the rep without referring to my com no. and inquiring abt Trans ID msg i rcvd post rechrg on wht basis he is straight away asking me to wait for 7 to 8 days and wht Guaranty he is providing me it will be credited to my bank ac so he kept me on hold without informing for 12 min . Pls note during ths call i asked is ths call getting recorded by airtel he said yes thn again i askd how he is sure ths is the solution without knowing my problem completely... he again said its company policy for all customer bt thn I said I was told tht technical team will call me by previous rep thn he said he is nt sure abt tht. I was kept on hold many times during this charged called without any solution and despite of calling many times. The Sr. Supervisor said he cannot do anything other thn I should wait and whn i asked the 2nd Sagar rep who also also told me my problem will be resolved very soon by technical team which never happen he said he is sorry abt wht previous rep tod me that’s all. So all thy all can do every time a cust calls thm thn give them time-frame and make customers FOOL again and again. All these people in cust service airtel did not resolve my small issue instead they made it worst by fooling me every time whn i called them on thr 121 paid customer service no VERY PATHETIC EXPERIENCE

Pl help me from 30th Oct i am running to get the unit rectified(Hot spot) ...but none in the Airtel wants to help. 1)Will resolve before 3rd Nov. 2)2nd mail says will resolve in 90 days. 3)3rd mail wrongly send to with my name changed to Rohit Kumar and wrong contact no I am sick.. can some one seriousely help out [protected][protected][protected]-- Dear Rohit Kumar, Greetings from Airtel! This is in reference to your email regarding call back for the Airtel Data Card number [protected]. I tried to reach you on the alternate number [protected] twice but nobody responded. Hence, I request you to write us back your concern through email to do the needful. Thank you for your co-operation. Yours sincerely Debarati bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: appellate.[protected]@in.airtel.com Cc: Sent: 06/11/2015 12:35:04 PM Subject: To whom so concern How do you read this mail from your org.Are you finding your customers to be fools..? Without even reading and understanding my problem, you keep sending mails. [protected]-------- Greetings from Airtel! This is in reference to your email expressing concern regarding the network issue for the Airtel Data Card number [protected]. I regret the inconvenience you are experiencing. Your feedback acts as the roadmap for our planning and decisions on network deployment. Further, I would like to inform you that as per the Service Request number 66037232, new site has been planned and we shall update you within 90 days. I thank you for taking out the time to voice your concern. At Airtel, we believe that our customer's feedback helps us improvise our services. I request your kind cooperation. For further queries, please do email. I will be delighted to assist you. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely ASHLEY WONG bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 06/11/2015 10:36:41 AM Subject: RE: URGENT ATTENTION PLS Thanks for the mail and regret to say no one had called me as promised by you. Today is 6th Nov 2015. Can you tell me the process to get this returned, address to courier With Warm Regards K.Krishna Kumar Menon +91 [protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: 31 October 2015 17:00 To: [protected]@eurekaforbes.com Subject: Re: URGENT ATTENTION PLS Dear Krishna Kumar, Greetings from Airtel! This is in reference to your email informing us about unable to use data services for your airtel data card number [protected]. I regret for the inconvenience caused. I verified our records and found that your complaint is already registered with reference number 66037232. You will receive an update on the same by 10am [protected]. For further queries, please email. Yours sincerely Gitashri Sarmah bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 31/10/2015 04:25:03 PM Subject: Urgent attention pls To The Nodal officer I regret to say that, I have a hotspot(4G) purchased from Uttarhalli out let about 2 months back and the same was malfunctioning continuously. In a month I spend 20 days at outstation and I found it to be too difficult to handle as the speed would go drastically down at Hyderabad/ cochin etc. More over the hotspot doesn¿t work of it own and it needs to be connected to the laptop.the movement the wire is removed the internet connection gets cut.(Wi-Fi mechanism doesn¿t work) I took up this issue with your uttarhalli office and they tried all that they could do and nothi