Airtel Complaints & Reviews

Hi, My mobile No. is [protected] and I am a resident of Padur (Near Kelambakkam). My connection is post paid & so called platinum by Airtel. The indoor connectivity at my residence is pathetic...absolutely zero. I have to be connected to my company & customers 24 X 7 and with such poor connectivity, I am bound to lose my name. I do not know why my number is graded as platinum by Airtel...probably because the bill amounts are fat & they earn a lot by providing substandard service. I have complained atleast 4 to 5 time so far (in fact by writing mails) but Airtel has no concrete answer/solution & they themselves are guessing what to do. I am still hoping the resolve the problem.

I am hereby giving the details of complaints registered by me regarding my fixed line and broadband connection in last 2-3 weeks

Complaint no.[protected], Date - 9th Oct. 2015
Complaint no.[protected], Date - 14th Oct. 2015
Complaint no.[protected], Date - 19th Oct. 2015
Complaint no.[protected], Date - 25th Oct. 2015
Complaint no.[protected], Date - 27th Oct. 2015

Since last two weeks I am facing problems due to persistent Internet and fixed line connection failure. This has continuously hampered my business because of which I had to bear a lot of Monetary loss. For this loss I demand a compensation in terms of money.
Kindly consider this complaint and take necessary step as soon as possible.

The Smartphone that I am using is BlackBerry Z10 which support 4G LTE service VERY WELL!, All that the problem is with the Airtel Network provider which is unable to provide LTE/4G signals to BlackBerry Z10 devices.

Hence they should spend some more money to fix the issue from their end !!!

Feedback:

"Completely Frustrated with the Airtel Network provider, I am using this Airtel postpaid network since last one year and always found the issue with the 3G/2G signals during calls and data services. and when I changed it to 4G, the signal & the internet itself stopped working!!!hell with this network! Also Stop fooling around the world with the girl that comes in daily advertisement saying "If 4G doesn't work, Airtel services will be free for the lifetime!""

I made a recharge on 13th October 2015. Recharge amount was 449. 2. 5GB 3G Data Plan should have been credited in my account. But i got nothing. I am calling several times to the customer care but They are just saying that they have raised the complaint and data will be credited within 24 hours. Everyday I call them and everyday they have same excuse. it is really frustrating. the way they are treating there customers, the way the customer care talks, is very discouraging. I request you guys to take proper action against them. It's now 15 days after I made the recharge and still when I call they say it will take 24 hours to credit. HARI SUMAN [protected]

28-Sep-2015: Created porting request for my number [protected]. SMS PORT to 1900. Unique porting code (VX243631) created. Validity o[censored]PC till 06-Oct-20015. Received SIM card from Airtel executive who visited my Office in Manyata tech park, Hebbal 01-Oct-2015: Got msg from vodafone that porting request cannot be accepted as bill due. Bill paid immediately. Tried to send PORT request again. Received SMS saying previous porting request still valid till 06-Oct-2015. 01-Oct-2015: Visited Airtel store in Uttarahalli main road for help. Executive said the porting request will anyway be invalid. Asked me to send a PORT request again after 06-Oct-2015. Asked me to discard the SIM card given previously and visit the store after new PORT request. 14-Oct-2015: Created new port request. SMS PORT to 1900. Got a new UPC number (VX268239). 21-Oct-2015: Recieved SMS that Porting request accepted and the porting will be done same day by 23:48:00. Visited Airtel store in Uttarahalli. Received a new SIM card. Executive asked for alternate mobile number for tele verification. I gave alternate number. Executive said it may take 24 hours to activate. 26-Oct-2015: No verification call received. Called customer care ([protected]). They said the SIM is active and asked for 20 digit number on the SIM card. I gave the number. customer care executive said the SIM number is different than the one in records. Visit nearest airtel store for help 27-Oct-2015 (11:00 AM): Visited Airtel store. Executive mentioned that the my number profile on their portal is inactive. Will initiate another tele verification call for activation. Once i receive the call on my alternate number([protected]), the SIM (which i discarded long back) will be active. Once my profile is active he will update the new SIM details. 27-Oct-2015 (10:00 PM): No tele verification happened. Called customer care. He asked to insert the SIM in the phone and dial a 5 digit number starting from 5. There was no network on the SIM. He told the same story. Visit nearest Airtel store for help. Since then i am out of hope as it is a juggling between Airtel store and customer care. No one understand the issue. Or may be no one cares.

Very very worst ever airtel experience I have chosen airtel for mobile number portability from another network and my porting request was accepted documents deposit everything was submitted and address verification also done after a long period of nearly 1 month my old network was deactivated the executive named Rajesh gave me a sim 1st time which was not accessible and he gave another sim wen i inserted that after my old network deactivated im not getting airtel network and i was unable to make verification i cannot even set manual network settings when i contacted customer care 4 to times very poor service not proper explanation and i don't have any alternate number too. Dear airtel take immediate action of this and take action of that guy rajesh. he sim simply switching off the mobile and just rejecting my call. Give my number back.. terrible service from airtel Thank you after that one of the executive said that your both the sim doesn't match the activated sim they are saying that your number was activated with some other sim number that i don't have that particular sim my question was what was happening inside airtel ? is the executives are really working or just getting free salary ? why they are providing me some other sim that too two sim which doesn't match the activated sim ? where is the activated sim ? i need answers for all these questions. and i need my sim back as soon as possible. i cannot able to use my mobile for more that 24 hrs of time I'm working professional i will get lots of calls and messages

I am prepaid customer of AIRTEL MOBILE from Bengaluru. My NO:[protected] 1. On 13.10.2015, I received promo SMS that if I charge for Rs.154/- I get 1 GB of 3G/4G data - 28 days validity. After I recharge, only 540 MB - 14 days validity is credited to my account instead of 1 GB - 28 days. I contacted their call centre but of no use. 2.On 26.10.2015 I visited Airtel recharge shop wherein Airtel Plan chart was exhibited which applicable for September October 2015. RC 257 plan was offered 1 GB 30 days and Talk Tome of Rs.125/- I recharged this plan but surprised to note only 500 MB of 14 days validity + only Rs.100 Talk time is credited. 3. Day light robbery by AIRTEL. M. RAMESH BABU Bengaluru.

Hello, Yesterday evening (26/10/2015) between 6:45PM - 7PM, I WRONGLY recharged an Airtel number, [protected], from a shop in Dange Chowk area of Pune city, Maharashtra state. The recharge amount was 1000/-INR (One thousand rupees only). [protected] WAS NOT the number I intended to recharge. Transaction ID is[protected] Realizing my mistake, I went back to the retailer and asked him to reverse the recharge. The retailer called up some number, and later told me that since the recharge has been done to some person in Madhya Pradhesh, he cannot reverse it. Had it been a recharge in Maharashtra, he could had done something. He asked me to call the recharge number and request that person to reverse. I tried contacting [protected], but the person isn't even receiving my call. The retailers number is [protected]. This is the number of the retailer from which the retailer does Airtel recharge. He recharged 1000/-INR using [protected]. After this, I Googled for some Airtel contact number where I can lodge my grievance. To that effect, I tried calling [protected], but to no avail. And I even sent an email to [protected]@in.airtel.com, who replied that they were helpless about it, and that I should contact the retailer who recharged for me. I am requesting Airtel authorities to do the necessary investigation and please refund me my 1000 /- INR (One thousand rupees only).One thousand is a big amount and I cannot simply let it go away. You could do so by sending 1000 rupees credit to the retailer's number from whom I recharged.(Retailers number = [protected]) My contact number is [protected]. And email ID is edison.[protected]@gmail.com

Dear Respected Sir/MaM,

Good Day!

I would like to introduce myself, Rami Reddy Kunam, using your AirTel Services with Number# [protected] for Past 3-1/2 Years. as I'm in abroad, getting regular calls & SMS till last week, now it was deactivated and could not able to make calls or receive calls.

i appreciate if you could reactivate the same, if you have any Q's and docments require please contact on E-Mail: ramireddy.[protected]@yahoo.com

Thank you!

Rami Reddy K.

Today on 26th oct 15 in the evening I used my prepaid airtel mobile no [protected] for internet. I dont have the net pack .Within 2 minutes company has deducted more than 80 rupeesfor using the net. It happened with me earlier also..This kind of deducting the huge money within short span of time is the kind of a loot of innocent customers by the network operators like airtel. Nobody is going to pay the heed toward such corrupt practices. Is anybody listening?

Airtel bill for the month of Oct 15 of my Landline [protected] is Rs 1638 which normally is Rs 625. This includes a fraudulent amount of Rs 1129 as use of Broadband which was never used. This is a case of Fraud committed by Airtel on me as a revenge of various complaints I have made to higher authorities. I will give the reasons for the same as under.
(a) I have not used Airtel Broadband for the last over 2 years for low speed. I opted for BSNL Telephone Np 2430006 since then & have never used Airtel Broadband & have still been paying the bill to keep my identity of land line No since it is in vide circulation in my known friend, acquaintances & business contacts.
(b) My BSNL No is providing me internet 24 hrs. & giving me the best speed at a reasonable cost.
(c) I have no reason to use Airtel Broadband on 15 & 16 Oct since my BSNL connection is working. A log of 15 & 16 Oct 15 of BSNL shows that BSNL Internet was used during the period Airtel has billed me. How two internet connections can work at the same time on one computer?
(d) On 15 Oct, on a complaint that my Airtel Land line had cracking noise, Airtel Mechanic Lalit came & attended the fault. My Modem of Airtel Broadband was switched on by him without my knowledge. I could not notice it since the modem was kept away & was not ordinarily visible to anybody. However I did not change the connection from BSNL to Airtel on my computer without which the Airtel Internet will not get connected to my Computer. I noticed the tempering of Modem on 16 Oct & switched it off.
(e) I have therefore a reason to believe that Lalit intentionally switched on the modem so that a fraudulent billing could be made against my connection for internet use by Airtel. I have the reason to belief that Airtel wants to harass me for a number of complaint against Airtel made by me to TRAI.
(f) It is amazing that Airtel has billed me for the accused downloading for two days of a figure which is normally my entire month`s use.
(g) The reason of my stopping the use of Airtel Internet was extremely low speed of 2 to 4 Khz. With that kind of low speed how could such a huge download could be made in these many hours, as shown by Airtel. Is it not indicative of a fraud?
(h) My internet connection of Airtel was applicable between 2000 hrs. to 0800 hrs., The record of no of years before I stopped using Airtel Internet will show that I never used the Airtel Internet between 0800 hrs. to 2000 hrs. Does Airtel considers me crazy that I will use the Airtel Internet in the hours indicated by Airtel?

I will request you to take Airtel to task for harassing a senior citizen & and a respectable retired Officer of Indian Army. Airtel mbe directed to correct the bill so that I can pay the bill by due date.

Regards

Dr (Brig) MK Dewan
Cell No :[protected]
[protected]@hotmail.com

Hi

i had converted Post paid(M: [protected]) connection to Prepaid and while conventing paid paid connection i have provided Photo and address proff of DL. after 3 month my outgoing barred at Airtel Outlet in Ramamurthy nagar, bangalore. no information from Aitel till now documents not available.

i want same Out let ask them for reason outgoing bar and say that resubmit document than i asked them when i taking connection i have submited all document and why u are asking again.

they are not responding for that and saying resubmit.

fast one month my out going barred what is use for connection.

my concerns at some reason outgoing barred customer should they primary information from from Airtel.

what kind of services there providing.

have Network issue always and in my home i can't see single.

regards,

abraham.
[protected].

I have renewed my wynk music pack but it still shows that app has not been renewed twice I've paid money for it but it still doesn't work. This is really very annoying even after taking paid service if this is the response of service provider then what to expect don't know

I have been having problems related to Airtel's monthly data usage which is name o[censored]MA SHANKAR KUMAR (CNF No. TBLR 7012768).

My monthly data usage has considerably increased in a short period without any change in my internet surfing habits. There has been a huge amount of data theft or loss even with the computer and/or the router being switched off.


We are three people using Airtel plan of 60 GB monthly usages and then unlimited. But within 6 or 7 days complete data has been used, where we have not even consumed 30 GB. I dont know ho its happened, but trully happens.
Please help us from data theft or hacking, otherwise we will not use the airtel connection ever.


Apparently, I'm not the only one having these problems and after reading the above comments, I'm convinced that airtel's system is rigged on purpose or whatever.

Please bring this matter to light and someone help resolve this.

UMA SHANKAR KUMAR
Contact - [protected]

Thank You.

On the 10th of October I had around 9GB of 3G data. I had recharged 1GB and the rest was carried forward from previous month. On the 23rd of October I had topped up my talk time with a 100 RS. recharge and the balance was around RS. 100. I have been using 3G and last, when I checked yesterday, I had around 3.5GB data left and around RS. 100 talk time. Today I have no 3G and nil talk time. I was surprised that I had consumed so much of data and talk time in a few hours. I called up customer care and they informed me that I had used all of my 3G and the extra usage was deducted from my talk time balance. It did not make sense because when I called up customer care I still had around 30 MB data left so there was no question that I had consumed extra data which required deduction from my talk time balance. As soon as my 30 MB was consumed I took advance 3G of 80MB for RS. 24 to be deducted later. I am wondering why Airtel did not intimate me about my low 3G balance and that future usage will be deducted from my talk time balance, if this was the case, which is not. Even if I assume that I had consumed all of my 3G there was no reason to deduct my talk time balance as I still had 30 MB left when I spoke to the customer service. If I still had 30 MB left how could I have exceeded my 3G limit. My Airtel number is [protected] and my circle is Bihar and Jharkhand.

Applied for landline connection in dwarka sector 9 with salesperson from Airtel; paid Rs.1000 as initial installment. Neither did they reply or fix and later on enquiry, they say its disconnected due to unavailability. no refund has been made in spite of repeated attempts. CEF: 4003122

Hey airtel you think me as mad, airtel is so much weast.For this same complaint which i gave you on 20th october and ref no.C3gsp[protected] for this same number you asked me 2days time until 22nd october and solved it on 23rd october at 12.00pm consequently my 3days validity gone weast and again on 25th i have the same problem continuing what are your development team doing cant correct a mistake properly and as a result i will lose my 6days...

I am sagar jain, My airtel account no is [protected], and Mobil no I [protected].

I have applied (on 15-oct-2015) for fixed line broadband connection in Airtel Branch Office, Bhopal, M. P.

But still it is not installed, I have complained about it on customer care, but their senior executive (reference no- talk me vary badly and abused me.

I have complained about it, but Airtel didn't takes any action.

On 20.10.2015, airtel 3G recharge transaction of Rs.197/- has been made through your portal. But an amount of Rs.197/- has been deducted two times(2 x Rs.197 ) from my bank account.

The ref. numbers are VIN/ZAAK EPAYME/20151020/223453/0, and
VIN/ZAAK EPAYME/20151020/223727/0

Hence I request that the excess deduction of Rs.197/- may kindly be return to my bank account early .Action taken may be informed to my mail id in this regard.

M.RATHINA.

I applied for Airtel Fixed Line service and Airtel sale executive (Surya) person came and collected the documents and Installation fee 1000 Rs on 24/09/2015 serial of CRF TNPC 371921 .On 25th created the login and allotted land line number. Back end Team responding there is no feasibility in my area so cannot give the connection.I have contacted for refund.First they have asked for bank details i have given the details after that i contacted again they told bank details are not correct do given eh required details again.i contacte on 12-Oct then they told as per thier record on 06-oct they have raised for refund through check and within 12 days will get the check. Till now check we diddnt recieve and every time whe i am contacting responding you will get in next working day. Airtel Refund reference number 60459404 Fixed Line :[protected] Account No:[protected]