Airtel Complaints & Reviews

My land line connection in name of Manisha chordia with number [protected]. The connection is since 2 years and nearly a year back we were offered 16 mbps line with 60 gb down load at Rs 1100 and an value added charge of Rs. 500 for free unlimited local and std call. Since they upgraded the scheme the problem started and we had frequent breakdoen of net connection. Nearly 7 to 8 complaints are rsised every months. Durind ehich they had replaced wiring at our cost but no dolution and also they forced us to change three modems at our cost for none of our fault. They have inexprieced service team and negligent attitude. We have discovered before three months that airtel is probiding free unlimited out going for local and std to all connections having airtel broadband services. Ehen ee questioned them they first misleaded us and then gave us evading reply and only intimated us not to charge further but did not comment on the refund of excess amount collected from us till date. Sunce last month the problem pricipotated more and we were not able to use net connection properly and a complaint is pending since last two days with no resolution. Today even the land line has gone dead when reising the complaint, they refused to take new complaint stating already one complaint is pending, so no nee complaint shall be raised. We had also mailed the complaint to airlel complaint cell but no responce to it. I pray you to raise the issue at appropriate forum and render us justice for finincial loss, harrashmen caused to us

Hi, First of all its our wish when we want to recharge. No one mentioned intially that there will be IMF charges. I would like to understand what you have done when we didn't recharged on time? Did you called me and remind me ? did you do any thing specific for me to charge that? This is not at all acceptable .. I will recharge my account when i have money. It is same like my prepaid account. If i have balance i can able to enjoy the show, if not then i will not. AIRTEL - DTH team you have to answer it.

Dear concern, My request for reverse for double recharge made on my 4G WFi connection no [protected] in confusion dt 03/11/15 at 16:28 IST, as despite charge my account show low balance. Kindly do the needful. Harish Bhasin My contact no [protected]

I am using Airtel number-[protected] from last 2 years and was happy with the services but last week of october i recieved a call from Airtel stating that There is an offer for your number if you change your plan to 599 you can avail the mentioned benefits as:1040 STD mins, 360 local mins and 1040 3G benefits after consumption of which unlimited 2G will be given.I informed them that i am shifting to Delhi next week so will i be able to use these benefits there and what about the roaming charges? To this question they replied that this is National MNP offer for you and you can take these benefits in Delhi as well.Then they sent their associate to my home for collecting documents and changed the plan. Now i am in Delhi and whatever the commitment was made is FAke.I contacted them via there Call center, showroom and email but they are now telling me you are not eligible for this offer and i need to port this number again and take 799plan.No other option is left.I cannot even go to my earlier plan of JK. I dont know what to do.I cant throw this no.out because i have given this to all my contacts but i cannot even bear such charges.

I have subscribed to the Corporate Plan of Airtel, where-in I have been promised 135 MB of 3G Internet, where-in, I have been observing that I have been provided only 120 MB of 3G Internet without any prior intimation. I have raised a number of concern with Airtel from past couple of months, but it has been not resolved. After my complain they provided 135 MB of 3G Internet, but again changed it to 120 MB of 3G Internet. I strongly feel that there is big fraud for which customers are made scapegoat. This issue i have raised with Company Appellate Authority of Airtel, but in vain. Mr. Siddhant rathore, Ms. Ramyakumari has made false promises for reactivation from 120 MB to 135 MB of 3G Internet Access. Kindly help.

I have recently ported my number [protected] from airtel delhi to airtel Mumbai. Since my porting of number into Airtel Mumbai I am suffering like any thing.
Firstly the ARC at Thakur Village (Rapid Televentures) had issued the wrong MNP sim as a result my number was not working for 3 days...when they gave me the new sim it worked for 5 days. After that SMS services was barred.. The SMS issue was resolved after 5 days.

For 5 days the number was working fine but again number was barred coz of documentation issue...

its been 2 days now my number is barred and still not activated even after submitting the docs...

Can I get some help...as the the customer care and the Airtel store is of no help as they simply vomit the script they are given...

I migrated from Vodafone to Airtel (post 15yrs) of being with Vodafone ONLY because the airtel marketing executive told me about the 4GB corporate data plan ( with 4G connection). Post activation to my rude shock I got to know that the plan given to me is only on the call ( MYPLAN 199) and no data plan. Since then have been following up with the airtel supervisor and there is NO RESPONSE. Pathetic accountability & unable to comprehend that such a reputed company can CON gullible customers

Airtel mobile: [protected]

I would like to mention over here that, how intelligently airtel cheats customers.

I had changed my postpaid corporate plan to myplan (499), where i had chosen 2 packs for data.

When i requested 121 for data usage after 7 days of new plan activation, using "3g use", they replied saying 700mb is available

Data to be consumed with in the bill cycle.

Cool, i am supposed to get only 270mb - agreed, but that message made me understand like data is available from previous bill plan.

Any person in the world who has common sense.. Would understand in the same way.

Then.. I just followed the confirmation given by airtel. And consumed the data.

Now i was charged for that extra 700mb data usage.: (After writing multiple emails to customer care, they are stating that charges are appropriate as per bill plan and no over charge.

From their perspective may be they are right,.. Because they can't see the message received on my mobile.

After long email chains with 121, when i particularly asked for the clarification on the message, they gave a silly reply saying

To "ignore the message".

Now my concern is, they can send erroneous messages to customer and make him use the services out of his bill plan
But when you go with proofs, they are asking customer to ignore the message and pay the bill.

This is absolutely their mistake to send wrong information, and should accept the mistake.

They are arguing like, messages could be sent with some errors sometimes.

How can i be responsible for their mistakes and why should i be penalized for the mistake i have not done.

Yes.. I have consumed data.. But on whose confirmation.. Answer me on this..

I am looking forward to see a response from airtel saying "charges are waived off".

Until then.. I am not going to pay the bill.

I have raised multiple complaints about denial of service from Airtel for my multiple requests for a landline connection at Manikonda. After many emails exchanges, I was told that there was a network connectivity issue due to which they are unable to provide landline connection. There is no proper mobile signal at my residence and I am in dire need of a landline connection. I have raised 4 to 5 requests over the past 1.5 years. Inspite of so many requests, Airtel is not doing anything to resolve the matter.

I’m Rekha this is my personal number [protected]… I’m using more then 5 years now my sim blocked. Airtel cheating my number no one response to me…. Pls take the action immediately. Pls support to me You’re sincerely Rekha [protected]

Respected sir/madam, I have Port my number [protected] in Airtel from reliance in post paid. but from the day one I am facing problem my number is suspended due to credit verification. when I called on customer care they informed me that my family has not given the docs for the verification. but I Checked with my family and neighbour no one has visited at my residence address. yesterday I went goregaon west store they said that my verification is clear but my number is suspended from the system so we can not activate the line. 3days before store supervisor Mr Nandlal has taken my request for the activation even he doesn't have customer value I was waiting for him from 30minits and he was eating something in back office around 7pm. Now I want to convert my number in to prepaid but they are not ready to take my docs. I request you to help me with the activation of my line and convert my number in prepaid, As I am ready to give all required docs and payment. I haven sent mail to appellate.[protected]@in.airtel.com but still waiting for reply. I heard that Airtel is very good company and providing best service but in three days I got very very bad experience. really Vodafone is better than you. even reliance also coz I was using this number from last 6yrs in reliance but I never face any problem. So I request toy to help me for the same.

I have taken post paid connection number([protected])on 26.10.2015 in Chennai annanagar 3 rd avenue Airtel office.I called that office more than 100 times but still it is not activated.i went two times to that office to know why the delay is happening.iam a public sector employee and I have given my employee I.d card as proof.pl activate it earliest

I had raised a request for broadband connection drop, and it had been 4 days they did not get back to me. I kept on calling them 4-5times a day to check for the status and they kept saying it is a backend issue which we are resolving. Finally I had to get it fixed on my own. Customer service people kept fooling saying it is a backend issue whereas it was a setup issue from home. These people are so that they are treating customers like some junk. When it comes to billing they keep eating the head everyday to pay the bill if its overdue else they will cut the connection. But when it comes to helping they are WORSE and PATHETIC. Bloody people sitting and receiving calls for time pass and the customer should break there head on them. Then better they can teach the customer itself how to fix, why the hell we should wait for them to send some technician. Even there mangers are don't have guts to talk to the customer and then get to know from the customer service guy manager is unavailable as of now if we ask them to connect to there managers.

We are using airtel number [protected] and they have charged us rs 3200 excess we were compaling for 1 month at last there nodal officer heard our say and waived the said amount on next day our outgoing calls were barred. There is no note given by nodal officer to call centers was the reason given to us we have paid the amount unnecessarily . We were caused mental harassment, inconvenience and loss due to outgoing call barring and apart from that the non payment recording was played on our number for 20 days. There was around 50 mails communication, nodal officer and appellate officers are also involved. Susheel lalwani [protected]

Hi, I have called customer care 10 times and registered my complain about this. Since I am not receiving SMS on my number so I don't have any complain no. However same can be verified from your back end team. Its been 3-4 months, I am not able to send and receive SMS using my Airtel Sim 1. I have tried changing phone 2. I have re-verified SMS Center number 3. I have done the factroy reset as well. But still no use. Please escalate this case, and resolve it at earliest. Thanks, Gunjan

I purchased an airtel sim from Airtel dealer located in nehru place Delhi by mr. Nitish (Mobile [protected]) dated 30th October 2015 submitting a valid delhi ID proof and a photogragh. he assured me that the number will be activated next day and it is 3rd november, he is not picking my calls. i have given him Rs.155 for activating the same with the package he suggested. Details are as below SIM NO.[protected] IMSI NO. [protected] H-5 CARD AIRTEL NO. he gave me - [protected] packed on 10th october 2015 I'm worried if my ID and photograph is misused. it is shameful that no action has been taken despite of my numerous attempts of calling the customer care and the dealer. i have been using Airtel services since a long time, didnt expect such negligence. kindly contact as soon as possible on my alternate number and resolve this issue. Alternate contact - [protected] Email - [protected]@gmail.com Regards, Ketan Jhari B.Arch (Delhi); M.Arch (SSAA) Mob: +91 [protected]

Please do not go for Airtel Internet Connection or Mobile Networks. Without knowingly Airtel are cheating Customers. I have followed up more than 100 times. Each time one representative will comes and need to explain everything. Again they will tell stories and tell us will reduce the Charge, But after one representative will sends the bill for full month. Airtel guys really ridiculous and without customer notice will cheat at the back end. In Airtel stores they will say one thing and Customer Care will say one thing. Some one should raise the concern because these Airtel will cheat the customers

I recharged with 410 rs almost 7 days back for my digital tv account id [protected] but the amount is not reflecting to my digital tv account and amount got debited. I called several time to airtel customer care and they are saying that this is not the issue from their end. I don't know where exactly my money went. I have my recharge id along with confirmation message from Airtel that the recharge has been successful .

I have called Customer care people and complained two times. After 4 days of the complaint date got the following message "Hope the concern related to your airtel mobile has been resolved to your satisfaction. Your reference no. is F[protected], registered on 15-OCT-2015 11:10" After seeing the above message called customer care and asked "how can close the request without solving the problem" they told me like network team is working on that..nothing to do from our side so we closed your request. Then i asked when can i expect this problem will be resolved ? They told me within two weeks. But still issue is there and even worse than before. As i moved eecentlt drom vodafone to airtel network..i cannot move to other network till next 90 days. Kindly help me. Thankyou Mobile: [protected]

Dear service team,

Hi, this is Chandradeep Rajak having prepaid connection no [protected]. Today I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks,
Chandradeep Rajak
Email ID - arvind.[protected]@gmail.com
[protected]
[protected]