Airtel Complaints & Reviews

Hello I have some unexpected complaint for your airtel. I start from beginning On last friday Am using some other network broadband, same day your sale executive (shyam) meet me and tell airtel specification to me, he told he that airtel is cities best network providing good broadband services too, now you can say that he manipulated me and convinced me to switch over airtel. On sunday I gave him all my related documents to your sale executive (shyam), on (16 november)Monday I received my fixedline account number-[protected] and installation order number that was 45781114, same time I make a call to your sale executive ( shyam ) for just informing him that I had received this related information for my new connection, but that was the time when I was shocked to hear this from your sales executive (shyam), he just told me that this installation order number doesn't have any scene atall, I told him that this was mention in the text message that my connection was install in 3 working days, but he continously refuses my word even that he told he that he was the person who make my connection installed no other man can do my connection without his permission even for this he told me to give him additional 500 amount, then after ny connection get install, if I will not give this 500 amount to him, he dont allow any technician person to make my connection installed. For this scenario I complaint on your customers care even I went to your airtel store, but still its all about 4-5 working days am not having any proper response from your side even now your sales executive ( shyam ) was refusing to any commitment that he made to me. I dont know how you people are going to launch airtel 4g even your broadband, customers care executive, sale executive, technician's are like this, they all are just manipulate customer and ask for additional amount to pay. Shyam contact-[protected] My contact-[protected] I hope you understand my situation and do better response as soon as possible. Waiting for your response Thank you.

I have recharged 2-g 1 GB net pack with airtel on 2-12-205.This recharge was done through paytm. The amount 178 has been debited from my account but the service has not been activated.the operator reference number is [protected].Please resolve this issue as soon as possible

My Number is [protected]. I ported from Tata Docomo to Airtel. My Fone is brand new & Latest. It hasnt shown any problem with docomo. But when i ported to Airtel due to 4G, there was not any outgoing calls. No problem with SMS, incoming calls. Then i replaced the sim and the problem worsens. I cant call even with selecting 2G, 3G, 4g options. Sometimes it works with 3G option, but now continuously not workng. I can recieve calls, sms, do sms, but not any outgoing call. I dont think it is that serious problem that company like Airtel cant resolve... or just lazy behaviour even with a person like me who has 4 Airtel D2H connections and 5 Airtel Mobile connections in the family

Airtel number [protected]. My number[protected], I complained about 10GB plan Unlimited which I choose while taking this connection. After 10GB, I am not able access the network, So I stared complaining this issue. Once 10GB is Over as per the unlimited plan I should get normal speed instead of high speed, which I never got. After complaining this Customer support started providing 1GB 2 gb pack free saying this will be resolved soon. After this I was informed like some technical issues, server issues. Later suggested with same plan you will get 15GB same charges will be applied for next few months(but I never thought plan will be changed at backend by you support guys) So lot of conversion happened me and customer support and technical staff also from airtel..

I purchased an airtel 4g connection in june.it worked fine for some time and suddenly it kept disconnecting frequently since July. I registered a complaint and it was supposed to be resolved in 48 hrs.After 48 hrs the status says resolved but no one came to site or even spoke to me. I re called the customer care and they said they will lodge a fresh complaint again under priority. This continued for months and now we are in December . I kept hoping that one day they will resolve my issue and kept paying. Then starts the maintenance periods.twice a month they are under maintenance for 4 to 8 hrs without informing us that a maintenance is scheduled.The worst part is that even though the internet went down some how my GB s were getting used up. Since july i have been mailing them and nothing. Finally i told them that i will not pay this months bill if my issue is not resolved. I guess they have a lot of money as they do not care and they barred my connection. All in all internet is for more productivity while if you take airtel the only thing produced are telephone bills to call them up frequently. BY FAR THE WORST SERVICE EVER

Sir, I get a Call from airtel digital tv costumer care and give a offer, that is to free upgrade of setup box (my set up box expired its warranty) with 6 month warranty and 1 month free recharge. So many time I call costumer service..but they said there is no offers like this. They give fake offers to make renewal recharge, please take action on this.I get offer call from this no +[protected], and [protected] My costumer Id is [protected], my registered mob no is [protected]

Hello, i am using three numbers of airtel... i am not getting network at my home, unable to make calls n sms... have lost a big volume of my business due to this Airtel network problem.. complaint done, several times, over the phone, through mails n smses... no solution till now from their side.. Please guide what is the procedure to solve this problem... Regards Vijay [protected]

I had applied for a new broadband connection on 29 th november, i had already paid Rs 8200 as payment in cheque for 6 month plan including 4 mbps speed but after some days the customer care told me that they could not provide, me with new connection as it was already full my application number is [protected] i want to get a new connection urgently as soon as possible my address- is 17, stc golflinks phase 2, lalghati, gufamandir road, bhopal

On my mobile [protected] since last 2 years, I am not received the summary of call duration, amount deducted and balance after the end of call. I had made so many requests, To after advise of airtel office my old sim was replaced...But my problem is not solved. I am a Senior Citizen Govt official retired, but no wone can hear my complaint.

Hi, We use the Corporate Postpaid network consisting of more than 250+ numbers active. We need to deactivate the service for some selected nos that are not in use. We are trying to do it for the past one month & nothing is happening from your end. Every time when we call the Customer Care exe, they say "We cannot help you. Drop a mail to [protected]@in.airtel.com" and when we do it, we just get an automated reply "Please note that due to unavoidable circumstances there will be a delay in our response. We will try and respond to you in 2 days". We have 15+ such mails asking us to wait for 2 days. Do you people really have a process to address the concerns of customers? And why is that your Customer care exe always reply "Our senior guys are not available" whenever we ask them to connect the call to person-in-charge? First address the basic needs guys.. Then you can go ahead spreading your Cashback/4G propaganda whatever you guys claim awesome.. I would be reachable @ [protected]

I was contacted by airtel representative Mr. Ajay ([protected]) on 24/11/2015 regarding new airtel broadband connection in sector 47, Gurgaon. I applied for a new connection by submitting customer enrollment form (CEF 4222285) along with 1500 rs in cash (1000 for installation and 500 for fixed line). Till date I have not received any new connection. On repeated calls, I was told that there were some technical issues (even when my next door neighbor was getting airtel broadband). If you had such issues why did you take money for a new connection. Either provide a new connection asap or refund the money. I regret the time I wasted trying to get a new airtel connection.

My airtel mobile no is [protected]. I have paid my bill amount Rs.800.00 by citrus on 03.12.2015. Transaction ID is CCKY5KMS60. I have not received receipt from you. Kindly send receipt to my mail ID serwinpdy.[protected]@gmail.com. I need it for Accounting purpose.

Was offered to make recharge of 48 for getting 1GB 3G night data between 12am-6am. But after using data in given period, data got deducted from main data balance. Customers care told that I was not applicable for this offer. (1) Why and what purpose I was offered then? (2) How I was able to make successful recharge if was not applicable for same ?

my contact no is [protected] i m your valuable customer but airtel i am totally disapointed raise my complaint when i purchase company promise me discounted local call for lifetime. if my problem no solve i go to consumer fourm or court

I purchased Airtel DTH on June 2015. My Digital TV Id: [protected]. Airtel Digital Tv Engineer made the setup in my house but refused to Deliver the Antenna since there is common Antenna already available in my building. Now I am changing my room / building . but now in my current building common Antenna is not there. I commplained customer support but they refused to deliver the Antenna, then how I will use my Digital TV. My Mob. No.:+91 [protected] I am not satisfied with the service and also will not recommend to any of my friends or relatives. Please look into this matter.

I am subscribed to Airtel vide the pre-paid mobile no. [protected] ( under the fully blocked status since Feb. 2014 ) . I have been complaining to Airtel while making calls to the relevant officials at Airtel and as even sending e-mails in comprehensive details since more than a year now on the following issues / concerns : 1. Why should I still be diligently lodging the DND violation complaints, follow ups on the same or even the PG portal complaints for resolution on the same when in the first place as per the fully blocked status of my mobile number [protected] since Feb. '2014 ( vide registration reference no. provided by Airtel as : W[protected] dated[protected] sms to this effect received from Airtel on[protected] at 16:08: 37 hours ), I, should not be getting any promotional calls or smses for that matter from the respective errant telemarketers . I am still getting the promotional calls and smses unabated till date ( rather I am deluged more than ever with the same ) on my mobile [protected], not only from the errant telemarketers subscribed to the respective service providers, but also even from the errant telemarketers subscribed to my own service provider Airtel . I, have questioned Airtel on the abovementioned fiasco many times ( with e-mails addressed to UCC head of Airtel -Mr. Anurag Jain, Complaints Head of Airtel – Ms. Beena Shahid, Airtel -ndnc, responses, net, etc but in vain till date. 2. I am given to understand vide the TRAI guidelines that the service provider should provide the feedback on the action taken within 7 days of the registration of DND Violation complaint against the errant telemarketer. But, it is observed that Airtel invariably gives 10-14 days of tenure for the feedback on the action taken while registering the respective DND Violation complaints by it . Also, the feedback on the DND Violation complaint lodged is seldom received within 7 days . Why ???? 3. Whenever, any promotional sms is recd. from the errant telemarketer and is accordingly reported to Airtel for the DND Violation complaint, the following is always mentioned in the remarks section of the DND Violation complaint forwarded to Airtel for its registration ( complaint always sent via e-mail to : [protected]@in.airtel.com with its Cc marked to airtel.[protected]@in.airtel.com ) : Remarks : I, want both the abovementioned mobile contact numbers of the telemarketer ( i.e. the number from which the above sms is been transmitted and the number as well mentioned in the body of the same sms ) to be immediately disconnected out of service for the reported DND violation. But incidentally, the number mentioned in the body of the same promotional sms has anytime not got disconnected out of service for the respective reported DND violations despite repeated reminders to Airtel, thereby allowing the errant telemarketer to go partially Scott free as his second number is free to make further DND violations and only one mobile number which is used by the telemarketer to transmit the promotional sms gets disconnected out of service for the reported DND violation. The above is apart from more than half a dozen PG Portal complaints which I have lodged with Airtel on the aforementioned since[protected] till date via DDGPG-DoT office ( at : airtel.[protected]@airtel.com ; Attn. : Ms. Beena Shahid – Head Complaints, Airtel H.O. ), but in vain as Airtel is reluctant to respond specifically on the complaints lodged by myself ( while managing to close the complaints citing vague and concocted details ) and provide a resolution on the same . Incidentally TRAI has also been updated for the last 8 months on my complaints against Airtel ( e-mails to : [protected]@trai.gov.in, etc ), but also in vain . In view of the above, kindly suggest / initiate appropriate punitive actions accordingly to uphold my rights as a telecom client .

This is regarding pathetic service of airtel in my region. Starting from the network coverage, call drop outs, irractic and repeated notification of mobile switched off though it is on and bad data networks; the service is now not up to the average mark. Though i work in a company where network is provided by airtel, the rival are really taking over by covering more and more single users from my company. Airtel is very ill about the balance deduction and do not refund even the service is not getting used. I have decided to stop using data service due to pathetic coverage for 2G. After 28 days of period o[censored]sing data service pack. I have got a mesaage that my service was discontinued. Your customer care department even don't know the solutions, the one executive tells exactly opposite of what solution given by other executive. This happened when i did a whatsapp recharge and still i was charged from the main balance for the service for more than 2 days. I contacted service centre and they gave me lots of reason and exactly opposite solution of messaging start and stop on 1925. Further when i did a recharge of Rs. 180 and my total balance became 211.50. I had been charged for rs 198 for continuation of data service from last month. I disconnected the data service and immediately contacted customer service and requested them to stop the internet service and refund the amount. The executive Mr. Narendra Singh (i don't believe this is true name) assured me about the refund and asked me to check the balance after 30 mins. I have also got a message of my complaint number. I checked the balance quite a few times over 2-3 hours and did not get refund. I again contacted customer service and and asked for the status and refund. The executive straight away said no and told that nothing is mentioned about the refund. This is very irritating for an customer. Non refunding of balance has happened quite a few times with me. I expect a positive response before tomorrow. This is not regarding only balance deduction. I want to know under which clause of TRAI regulations the balance cant be refunded for an unused service, what penalty should an operator get for providing false information? This should also be highlighted to the consumer forum of India. Thousands of other users must also be facing similar problems from the service providers like Airtel.

My Mobile phone got lost in Nerul, Navi Mumbai on Saturday, 28th November, 2015. I lodged a complaint with Airtel requesting them to block my Prepaid airtel number against any misuse. On Monday, 30th November, 2015, I got a new SIM card against the Blocked SIM from Nerul Airtel Gallery which was around 12 o'clock after making a payment of Rs.25/- . I was told that my phone will start working in next 2 hours. It is very unfortunate that today on 4th Dec, 2015 at 11.57 am my phone is still not activated. I have made innumerable calls to Airtel Customer Care number "[protected]" to check about it but every time I got a reply that now it will start in next 1 hour or 2-3 hours and once I was told in half an hour also. I begged them to tell me the exact reason so that we can find a solution because earlier whenever I have faced this situation, the SIM used to get activated in 3-4 hours and here now 5 days have passed and still the connection is not there but I was always told that it will start now in a few hours. I went to Nerul Airtel Gallery 2-3 times but I got same response every time. Now yesterday they called and said if it doesn't start till today morning then we should contact the Airtel Gallery in Sec-17, Vashi. When I went to Vashi Airtel Gallery, they said since the SIM was not issued from their Gallery they will not be able to help me, they can at the most give me a new SIM for RS.25/- and I have to again deposit all the documents and fill up the form Again which I did because by now I am totally frustrated and just want to get it over. I do not know how and where should I go to let people know the kind of harassment i have gone through because of AIRTEL. I request you to please publish this in yopur NEWSPAPER so that everybody knows how they harass their customers. Thanks Reeta

Dear sir, phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is [protected] regard milesh kumar

I have been using Airtel services for years together and have always had problems with customer service. This time its regarding Airtel 4G connectivity. Though they advertise 4G like anything, nowhere in Bangalore am able to get 4G with my 4G Airtel simcard. My phone is as well LTE (4G) enabled phone and I have been using 4G services in my handset outside India with different service providers. I have raised a compliant on Oct 20th with Airtel Call centre and till today ( Dec 4) the complaint of not obtaining 4G is not resolved. I had multiple calls and emails with the service team and they just kept adding the ETA for resolving issues as 'never ending 72 hrs'. I have told them that I will register a complaint with Consumer forum, yet they told you can whatever we are looking into the issue. 2 months for just 'looking' into an issue? I know there are many like me who are suffering with not getting 4G service from Airtel. I request all to raise formal complaint with different consumer foums. Ref No. of Airtel complaint: RPROV[protected]