Airtel Complaints & Reviews

I am using airtel service for my phone [protected] at Mumbai. I received a call this morning i.e. 6th Nov. at 12 noon or so from Airtel executive. I had to discontinue the call as I was in a serious meeting. I received the second call which I responded by saying i cant take your call and disconnected. she called me third time and started shouting saying why did I disconnect. I could not continue as I was in the meeting and disconnected the call. After I was through with the meeting I noticed that my outgoing was barred. This is what has happened with Airtel executives now. I called customer care number and spoke to one Ms. Priya who was unable to tell me any reason for barring my outgoing. I enquired from her that the rude executive who called me earlier was Ms Sankari. I had to send a request mail to [protected]@in.airtel.com for debarring the outgoing facility. It was done promptly but I had to suffer for 3 hours. Who pays for the inconvenience caused to me ?? Such executives should be sacked immediately and proof should be shared with customers if Airtel has to prosper. This is what had happened with Reliance when they were at peak !!

Dear Concern,

I am using Aitel Prepaid Sim [protected]. From 2 weeks before I’m facing the same issue from airtel Network that is they consuming data more then the other networks. Not only me my friends also oftenly facing the same issue. I am really tired and unsatisfied about my issue till not closed. I tried lot of officers. Hence i attached my complaint details as follow true to my best of knowledge.

Whenever i ask them there is no more change in the reply the same answer coming like auto reply.

I really shame to be this network. Please help me i[censored] can.

No.1
Highly unsatisfied with airtel customer care
udayachandiran1711
AttachmentsOct 30 (7 days ago)
to 121

Dear concern,
I'm the regular customer of you which using the internet service highly (per
month i can recharge more than rs.2000 only for internet pack- please check my
passed recharge details). Yesterday around 5pm i faced a issue which happened
often in your service ie. @ browsing sometimes more data consume from the
normal level for example within 2-3 minutes of data consumption shows more
than 200mb. I know i'm using 3G network but i never received before the speed
more than 50kb per sec according this calculation I doubt how it will happen
that is within 2-3 minutes data consumption more than 200mb. So I reached
yesterday to your care (yes its not a customer care it is your care because
they convince actually the doubted people's not for care those.) they convince
me it may happen . according that I highly unsatisfied with your customer care
officers particularly name of Mr.rajesh (senior officer). he never tried to
resolve my problems oppositely he convince me every minute.(ref.nos
-CBDM[protected] & CBDM[protected]

So I highly unsatisfied about ur customer car. Now I really upset to using
airtel service (the biggest network in India). I think this is the last try
before I go to the consumer court so kindly help me as soon as possible.

About the issue, and complaint numbers as attached.

Thanking you
Regards
D.udayachandiran


Reply
[protected]@in.airtel.com
Oct 31 (6 days ago)
to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding excess data consumption for your airtel mobile number [protected].

We have verified your account details and were not able to find any incorrect deduction from your dedicated account balance towards data usage.

Please dial *129*08# (Toll free) to check your main and dedicated account balance and validity.

In future, we recommend you to keep mobile data off when there is no usage.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Divya Prakash
Service Specialist
airte


No.2
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/11/2015 07:13:04 AM
Subject: Am I using 4G(ery) network?
to 121

Dear concern
Regularly I'm facing the issue and I'm complaining so. but there is no change
is happen (THE DATA CONSUMING EXTRA). Yesterday I clearly understood what is
going on in ur network. Before using download I screen short the details of
available data it is 865.28 and after downloading 292.57 mb the detail shows
the available data is 565.68. I'm the degree holder of maths I think 865.28 -
292.57 = 572.71mb. But after the data CONSUMING the detail shows 565.28 which
means 7 mb extra deducted (i don't know which mathematical geniuses doing
this)This is not a big issue but it is one of the basic of the big issue.
Actually I use and cut the internet oftenly a day it more then 10 times so one
time 7mb means per day 70 mb. I'm using 4G network or 4gery network?

The details as attached pls verify and revert back.

Regards,
D.Udayachandiran
[protected]

Reply
[protected]@in.airtel.com
7:46 AM (6 hours ago)

to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile number [protected].

We have verified our records and there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid.

Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Mohammed Murtuza
Service Specialist
airtel

No.3
தே. உதயச்சந்திரன்
1:44 PM (45 minutes ago)

to 121
Dear Mr.Mohammed Murtuza (Service Specialist),

*How did you verified your records, can i get the same reference please. Reference No, Record No. anything?
*How can you say "there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid". i sent clear details. Please read the mail first and reply me. Is this auto reply?

Reply
Dear Customer,
Greetings from airtel!

This is in reference to your email regarding data balance deduction on your airtel mobile number [protected].

We have verified our records and there is no wrong data balance deduction found on your number and data balance has been deducted as per your usage.

We regret to inform you that we are unable to provide the usage details.

We urge you to close all background applications as they constantly consume data if not closed.


Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Shilpa UN
Service Specialist
Airtel


Thanks & Regards,
D.Udayachandiran
[protected]

Airtel Customer Service is practically the worst. Called So many times bt no SOLUTION.
1) Called FOUR times for same problem but NO Solution
2) Thy chrg for calling cust service no. bt dnt SOLVE PROBLEM & put call on LONG HOLD
3) Dont evn bother asking previous complaint No etc. (CONRC[protected])
4) Did not ask Transaction ID ([protected]) for online rechrg frm My Airtel app
5) No. of Customer care reps i spoke to with thr name 1) Mumtaj, 2) Sagar Sharma, 3) Vaibhav and last very interesting one Sr. Supervisor- Firdos Shaikh who straight away asked me to wait for 7 to 8 days more without bother to to chck previous complaint no which had been gvn to me by the Rep -Mumtaj only aftr insisting her for complaint no. Also he did not even ask the Transaction ID msg i gt frm Airtel aftr successful recharge thru My Airtel mobile App. Whn asked why didnt he asked he kept repeating his company policy is to ask customer to wait for thr money to credit in thr acc which i feel is Disgusting reply to customer who has been calling since Two days for not getting recharge balance in acc, so i asked the rep without referring to my com no. and inquiring abt Trans ID msg i rcvd post rechrg on wht basis he is straight away asking me to wait for 7 to 8 days and wht Guaranty he is providing me it will be credited to my bank ac so he kept me on hold without informing for 12 min . Pls note during ths call i asked is ths call getting recorded by airtel he said yes thn again i askd how he is sure ths is the solution without knowing my problem completely... he again said its company policy for all customer bt thn I said I was told tht technical team will call me by previous rep thn he said he is nt sure abt tht. I was kept on hold many times during this charged called without any solution and despite of calling many times. The Sr. Supervisor said he cannot do anything other thn I should wait and whn i asked the 2nd Sagar rep who also also told me my problem will be resolved very soon by technical team which never happen he said he is sorry abt wht previous rep tod me that’s all. So all thy all can do every time a cust calls thm thn give them time-frame and make customers FOOL again and again. All these people in cust service airtel did not resolve my small issue instead they made it worst by fooling me every time whn i called them on thr 121 paid customer service no VERY PATHETIC EXPERIENCE

Pl help me from 30th Oct i am running to get the unit rectified(Hot spot) ...but none in the Airtel wants to help. 1)Will resolve before 3rd Nov. 2)2nd mail says will resolve in 90 days. 3)3rd mail wrongly send to with my name changed to Rohit Kumar and wrong contact no I am sick.. can some one seriousely help out [protected][protected][protected]-- Dear Rohit Kumar, Greetings from Airtel! This is in reference to your email regarding call back for the Airtel Data Card number [protected]. I tried to reach you on the alternate number [protected] twice but nobody responded. Hence, I request you to write us back your concern through email to do the needful. Thank you for your co-operation. Yours sincerely Debarati bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: appellate.[protected]@in.airtel.com Cc: Sent: 06/11/2015 12:35:04 PM Subject: To whom so concern How do you read this mail from your org.Are you finding your customers to be fools..? Without even reading and understanding my problem, you keep sending mails. [protected]-------- Greetings from Airtel! This is in reference to your email expressing concern regarding the network issue for the Airtel Data Card number [protected]. I regret the inconvenience you are experiencing. Your feedback acts as the roadmap for our planning and decisions on network deployment. Further, I would like to inform you that as per the Service Request number 66037232, new site has been planned and we shall update you within 90 days. I thank you for taking out the time to voice your concern. At Airtel, we believe that our customer's feedback helps us improvise our services. I request your kind cooperation. For further queries, please do email. I will be delighted to assist you. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely ASHLEY WONG bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 06/11/2015 10:36:41 AM Subject: RE: URGENT ATTENTION PLS Thanks for the mail and regret to say no one had called me as promised by you. Today is 6th Nov 2015. Can you tell me the process to get this returned, address to courier With Warm Regards K.Krishna Kumar Menon +91 [protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: 31 October 2015 17:00 To: [protected]@eurekaforbes.com Subject: Re: URGENT ATTENTION PLS Dear Krishna Kumar, Greetings from Airtel! This is in reference to your email informing us about unable to use data services for your airtel data card number [protected]. I regret for the inconvenience caused. I verified our records and found that your complaint is already registered with reference number 66037232. You will receive an update on the same by 10am [protected]. For further queries, please email. Yours sincerely Gitashri Sarmah bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 31/10/2015 04:25:03 PM Subject: Urgent attention pls To The Nodal officer I regret to say that, I have a hotspot(4G) purchased from Uttarhalli out let about 2 months back and the same was malfunctioning continuously. In a month I spend 20 days at outstation and I found it to be too difficult to handle as the speed would go drastically down at Hyderabad/ cochin etc. More over the hotspot doesn¿t work of it own and it needs to be connected to the laptop.the movement the wire is removed the internet connection gets cut.(Wi-Fi mechanism doesn¿t work) I took up this issue with your uttarhalli office and they tried all that they could do and nothi

Hi,

Please Terminate my 4G post paid dongle connection with immediate effect and let me know how much due i have to pay for the dis-connection.

Reason for disconnection:This was my company connection which i got from my previous company & as i am no longer in the company i want to terminate this connection immediately.

I had raised another request for connection termination around 45 days ago after which i got a call from the relationship manager.He was not at all ready to terminate the connection and giving me various alternative which i didn't agree.Finally i salted for converting the postpaid connection to Prepaid connection as per him.He told me to go to the nearest branch and apply for the change.I went to the Infosys campus, electronic city phase 2 outlet, Bangalore and submitted the papers and paid for new sim card.As per them they told me it will be done within two working days.

After one week when i didn't get any reply from them i went back to that outlet for update they told me this cannot be converted.This is very frustrating i went for this change to postpaid as per relationship manager confirmation only and after doing all paper work, submitting documents & getting new sim card i was told this is not possible.What kind of service is that & my bill still continues to generate.

I have all the documents and proof collected from the concerned airtel outlet & if you don't terminate the connection immediately i will be forced to lodge a complaint against this harassment in consumer court and will also not be paying a single rupee from next month as after numerous request also you are not closing the connection.

Thanks,
Rajdeep

I made a complaint regarding my airtel no. [protected], of data being consumed at a much faster rate than normal...evn if i open jst static web pages or facebook or gmail without refreshing the page, still 80-90 MB 2G data gets finished per 1 hr...its happening since the past few months..i use the sim on huawei net setter and my OS is ubuntu... I had made the complaint on 25th Oct and it was promised to be resolved within 3 days...i registered my alternate no.-[protected] also to b called upon by the customer care executive, but they nvr rangup themselves..then manytyms i again called them, and they jst kept re-registering the complain and promising to call back within 2 days, each time...but 10+ days have passed, i haven't received any call and issue is still persisting..

Dear Monalisa Aswal H, Greetings from Airtel! This is in reference to your request regarding deactivation of internet service on your Airtel mobile number [protected]. I regret for the inconvenience caused to you. I would like to inform you that when you requested for deactivation of internet due to high expensive charges, your account was retained and your charges are explained on 27/09/2015. As per the transaction id [protected] on 06/10/2015, your data pack has been deactivated. Since the data packs are flat rate the charges levied on your bill is valid. Thank you for your patience. For further queries, please email. -----Original Message[protected] From: aswal.[protected]@yahoo.in To: [protected]@in.airtel.com Cc: Sent: 05/11/2015 09:35:37 PM Subject: [protected] Please go through the following thread and respond !!! On 5 Nov 2015 11:50 a.m., Monalisa Aswal wrote: My request is that - For raising the request on 27 September the deactivation happened on 7 October. I made it clear that I am not interested in the extra data pack. I do not see the point in charging me for the excess 5gb data pack just because Airtel was in-efficient in deactivating the service in time. I request for the revised bill for the cycle of 27 September to 26 October. Please resolve and act on the issue and do not provide redundant information. On 5 Nov 2015 11:23 a.m., [protected]@in.airtel.com wrote: Dear Monalisa Aswal H, Greetings from Airtel! This is in reference to your request regarding deactivation of internet service on your Airtel mobile number [protected]. I would like to confirm that the service is not active on your account since 07/10/2015. For further queries, please do email. Best Regards Chandra Moulika Guntamukkala Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: aswal.[protected]@yahoo.in To: [protected]@in.airtel.com Cc: Sent: 05/11/2015 11:12:17 AM Subject: [protected] Repeated requests since September 27, 2015 (after the 25 August-26 September billing cycle) for deactivation of the extra data packs for 1gb and 4gb were not acted upon immediately. Highly disappointing app which provides no facility for deactivation. Please check the previous interactions with Airtel - not enough clarity on resolving the issue, Especially Id [protected]. The charges for the mentioned data packs are again included for the billing cycle 27 September - 26 October. The issue not handled properly and will be making the payments only after the resolution of the billing amount. It's has been mentioned 4 hours is the due time. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information.

I am a female gender, and yesterday night 19:00 pm got message from airtel no:[protected] about unnecessary text message and given mobile no +[protected] to call back. i got streesed about after recived messag. kindly concern my compliant about the person and punish them.

I / We New Way Travels office situated at 401, Kane Plaza, Opp. Magnus tower Near Chincholi Bandar Road, Mind Space, Malad ( W ), Mumbai :- 400064. we have Airtel Landline + Wifi Internet . last 20 Days wifi Connection not connecting with other device such as Laptop, Computers and also we also have lodge complain on 121 but no satisfactorily reply from your side. so, Pls. Register our fresh complain and send your technician and solve the problem as soon as possible. Tel. No.[protected].

During past two-three months I am facing issues with the mobile internet
service provided by you. My mobile data pack balance is coming to zero all of a
sudden without actually I using it. Initially I ignored it thinking some
mistake from my end.

But today it happened again. My mobile data balance before going to bed
yesterday night was more than 1.5 GB. Today morning when I started the data
service, I received the message stating 100% data usage alert. Please note that
I have 3123MB of data plan activated with billing cycle starting from 26th of
every month. My mobile internet usage is limited to only reading news paper,
Gmail browsing and nothing else. I update all my software's only while in Wi-Fi
network in office. I am unable to digest how 1.5 GB of data can be consumed
with disabled data service during night.

I have got connection of airtel digital Tv on 3rd sept 2015. I requested to change the plan to Malayalam south pack with monthly subscription 179. after one month I got only few channels and malayalam. I thought my plan was changed. Now I got message that my plan is 456 pm.Yesterday I tried to change online. But no use. There is no link for 179 plan change. Today I called [protected] and requested to change my plan ..But some1 gave me another number [protected]. But getting some recorded messages only. I want get my plan changed to 179 Malayalam plan ASAP. my customer number is [protected]

I have Made a Recharge of RS.14 on 20th October 2015 at 7 pm in the Evening.Recharge was Successful but the benefit which was local Airtel to Airtel 10 Paisa and Airtel to Local any number at 30 paisa for 180 days. I have called customer care on 20th october, they told me that wait for 48hrs its will start working then after 48hrs I have called them they told to again wait for 48hrs in the same way again I have called them on 24th, 26th 28th, 30th october all day they are taking the complaint regarding my isues but when I have called on 30th oct, they told me that there is no any complaint regarding yours issues.then they have taken complaint on 30th oct.i.e CBNRV[protected] by Bhadrash Paraya he told me that wait for 48hrs but after 48 hrs again I have called thy told me that camplaint solved but still my call rate was same and power was not activated.Again he told me the same and again taken complaint number i.e.CWC[protected] by pradeep and told me to wait for 72hrs and again I have called them they told the same thing and again they taken the complaint and complaint number is[protected] taken by Badri Das Vaisnoand still its 5th nov, 15 my problem my complaint was not solved.I request you to please make a complain on AIrtel that dont make the customer time waste and dont make them full. Please take strict action against this.

I was an existing customer of Airtel but due to some personal issues I need to disconnect it, but I paid all bills.Few days ago I got email regarding my bill for airtel landline + broadband

I have paid all bills hence I request you to please check this.

Details-

� Name-Mr. Braj Kishor Khandelwal

� City-Jabalpur

� Telephone number-[protected]

� Bill no.[protected]

� relationship no.-[protected]


I have requested for cancellation on 28 september hence I should only need to pay half the bill

I have confirmed from the airtel outlet that I have only to pay 300 INR which I have already paid.

I also got a call today hence please help.

Am using AIRTEL prepaid sim ([protected]) for past 8 years, I am experiencing the worst signal problem from the date of buying in my home and around my location. More then 700 people are living around my village. So i requesting to increase signal strength or else erect a BTS (Base Station) in my village to un intrepted airtel connection. My location 12.31308°N 78.54471°E

Its been 3 days that I am not being able to call somebody or receive any incoming calls on my phone. Technically, my phone is dead. Tried to contact the customer care but that too not getting connected. Have been using airtel for long time but never experienced this kind of problem. My number is [protected] and [protected], Both the numbers are out of reach. Please try to solve this problem.

My land line connection in name of Manisha chordia with number [protected]. The connection is since 2 years and nearly a year back we were offered 16 mbps line with 60 gb down load at Rs 1100 and an value added charge of Rs. 500 for free unlimited local and std call. Since they upgraded the scheme the problem started and we had frequent breakdoen of net connection. Nearly 7 to 8 complaints are rsised every months. Durind ehich they had replaced wiring at our cost but no dolution and also they forced us to change three modems at our cost for none of our fault. They have inexprieced service team and negligent attitude. We have discovered before three months that airtel is probiding free unlimited out going for local and std to all connections having airtel broadband services. Ehen ee questioned them they first misleaded us and then gave us evading reply and only intimated us not to charge further but did not comment on the refund of excess amount collected from us till date. Sunce last month the problem pricipotated more and we were not able to use net connection properly and a complaint is pending since last two days with no resolution. Today even the land line has gone dead when reising the complaint, they refused to take new complaint stating already one complaint is pending, so no nee complaint shall be raised. We had also mailed the complaint to airlel complaint cell but no responce to it. I pray you to raise the issue at appropriate forum and render us justice for finincial loss, harrashmen caused to us

Hi, First of all its our wish when we want to recharge. No one mentioned intially that there will be IMF charges. I would like to understand what you have done when we didn't recharged on time? Did you called me and remind me ? did you do any thing specific for me to charge that? This is not at all acceptable .. I will recharge my account when i have money. It is same like my prepaid account. If i have balance i can able to enjoy the show, if not then i will not. AIRTEL - DTH team you have to answer it.

Dear concern, My request for reverse for double recharge made on my 4G WFi connection no [protected] in confusion dt 03/11/15 at 16:28 IST, as despite charge my account show low balance. Kindly do the needful. Harish Bhasin My contact no [protected]

I am using Airtel number-[protected] from last 2 years and was happy with the services but last week of october i recieved a call from Airtel stating that There is an offer for your number if you change your plan to 599 you can avail the mentioned benefits as:1040 STD mins, 360 local mins and 1040 3G benefits after consumption of which unlimited 2G will be given.I informed them that i am shifting to Delhi next week so will i be able to use these benefits there and what about the roaming charges? To this question they replied that this is National MNP offer for you and you can take these benefits in Delhi as well.Then they sent their associate to my home for collecting documents and changed the plan. Now i am in Delhi and whatever the commitment was made is FAke.I contacted them via there Call center, showroom and email but they are now telling me you are not eligible for this offer and i need to port this number again and take 799plan.No other option is left.I cannot even go to my earlier plan of JK. I dont know what to do.I cant throw this no.out because i have given this to all my contacts but i cannot even bear such charges.

I have subscribed to the Corporate Plan of Airtel, where-in I have been promised 135 MB of 3G Internet, where-in, I have been observing that I have been provided only 120 MB of 3G Internet without any prior intimation. I have raised a number of concern with Airtel from past couple of months, but it has been not resolved. After my complain they provided 135 MB of 3G Internet, but again changed it to 120 MB of 3G Internet. I strongly feel that there is big fraud for which customers are made scapegoat. This issue i have raised with Company Appellate Authority of Airtel, but in vain. Mr. Siddhant rathore, Ms. Ramyakumari has made false promises for reactivation from 120 MB to 135 MB of 3G Internet Access. Kindly help.