Airtel Complaints & Reviews

My mob no is[protected].I recharged it for rate cutter of Rs 16 whereby all calls should be charged @30 paisa per min on 21.10.2015.It worked for two days and now it is charging @ 2paisa per sec.I complained on 23.10.2015 (complaint no is CWRCH[protected]) at 17.30hrs.I was told that it would be resolved within 24 hours but later on I got the message that I would be updated by 27.10.2015.Now when the recharging dealer called after 24 hrs he was told that I have to wait till 14 hrs of 27.10.2015.When asked about the extra charges, which I am being charged, how it will be compensated their reply was DONOT KNOW.This offer of Rs16 was on my phone and the message again on 23.10.2015 gave a message Offer RS 16=local+std mobile [protected]@30 paisa per min for 28 days. You are requested to take up the issue with them so that small users are not put into difficulty for the mistake of the company.Thank you

I applied for an airtel broadband connection with 1399/- in which they provide 16 MBPS of speed with 40GB data. But after the installation they told that they have activated for 4MBPS plan and will upgrade it to 16 MBPS in two days. It is been 2 weeks and they changed their word to provide 8MBPS after continuous calling to executives and customer care. Now they(airtel) are asking us to compromise for the 4MBPS speed and have to pay the same price. When I call the customer care, they continuously put on hold and make us to wait for long time.I paid 1000/- as installation charges. When i ask for cancellation, they are not ready to refund my installation fee and asking to pay how much i used as of now.
Date of incident: 24'Oct 2015
Customer Enrollment Form No:4135051
I need my money to be refunded or upgrade my speed for what they have committed initially.

My connection no is [protected] on 15 september 2015 4g wifi router had been installed at my home in pune. Since that date I am not getting proper 4g speed (which should be more than 10mbps). Since last 1 month almost weekely I have mailed one complaint to customer care and other related persons. But no action has been taken yet. I am fadeup of all this. Lastly I have to go to the consumer forum . This is my last request please look into the matter and take the action immediately.

Subject: RE: REF COMPLAIN NO. 59416170 AND COMPLAIN NO. 59788598 Dear, REF: Complain No. 59416170 AND Complain No. 59788598 Tel No. [protected], User Id. [protected]_mh, relationship No. 15831081. I request you to please take the trouble of going through my mail/case history and understanding the problem created by Airtel before shooting out pointless mails. The payment detail you have might just be correct. I havent checked it from my side. The issue is that you have disconnected my service before my plan ended without any reason and voluntarily generated an advance bill for the period July-Dec 15, again without my consent and this was confirmed by your representative yesterday (20/10/2015). I have been constantly harrassed by Airtel for the past 10 days with incessant calling and messaging on my registered phone number. It is shameful to note that the people at Airtel are not even competent enough to understand and resolve a customers grievance. Or as evident from your attitude; Airtel seems to be least bothered about resolution. After this despicable display of lethargy and immorality from Airtel; my only option is to publicize this ordeal on various social media websites and publications so people can rightfully understand the real service parameters when it comes to Airtel. I have also approached some of the govt. consumer redressal forums and NGOs to highlight this issue so people know what kind o[censored]nderhand practices are standard procedure with Airtel. This is my final mail to you for a resolution of my complaints pending for more than 3 months. If not resolved in 24 hours, i will have no choice but to send you a legal notice and I will claim compensation for legal fees as well.

Hi, I bought an airtel card from a store near uniworld electronic city phase 1 banglore. it's been 4 days and sim card is not active yet. I don't know if the store guy didn't sent my documents to airtel office or some other problem is there. but I really want ma sim to get activated as soon as possible. I request airtel to look into the matter and resolve it asap. TIA My number is [protected]

I got mnp of my idea number from idea cellular on 12 oct 2015. I deposited my caf to airtel on 17 oct 2015. But my number is not yet ported in by airtel so far even after 7 days. Kindly do the same immediately.

Hi All.. I bought Airtel 4G dongle a month back and got a prepaid sim which supports Airtel 4G network. However, not even once I could connect to internet properly and use it for my personal as well as official purpose. Everytime when I connect through datacard, the device status shows connected but when I open a simple google or gmail page, it will either take a very long time load (minimum 1 minute) or connection failed after long try. I raised multiple complaints to Airtel on this issue, but not even single person called me and asked me about the issue till date. But whatever service request I raise through customer care, its been closed without any update to me or in the ticket. When I call next time, they assure that the issue will be addressed in next 24 or 48 hours and till now nothing moved. Though I raised multiple tickets, I noted only Last three complaint numbers which I have posted below. [protected]th October 2015 [protected]th October 2015 [protected]/[protected]rd October 2015. First two complaints are closed and hence the customer care person raised third one with 24 hrs resolution time. Its almost 20 hours now, Still no call from Airtel. I never faced such issue with Airtel postpaid team, They may or may not resolve the issue, but I will get call at the mentioned time. So Airtel is Least bothered about their Prepaid customers and dont give importance to them. With such a pathetic connection and support, I am really frustrated when I see fastest network challenge AD in television. I am not even getting page loaded, How can they say it is the fastest ever network in India. I am not sure where to complain about this and who will take my concern and help me with the issue. However with a ray of hope, I am raising the complaint here, Someone please take it into consideration and help me out. Thanks in Advance.

Hi my name is Chetan. I hv a Airtel post-paid connection contact number [protected]. I had network issues always unable to access internet. I complained thm at outlet made me Chang my sim card twice and wen prob contd advised to Chang the plan. I changed to 4g 1999 plan nw my phn wil always be not reachable and internet doesn't work at al stil I'm getting the same bill amt. Evn aftr complaining repeatedly thy say it wil be resolved bt nothng changed frm 15days. I askd thm to change it to previously plan tat also dint happen no response at al but my outstanding bill amt is 4300.

We are one of the Regiments of Indian Army stationed near Jaisalmer. We have taken a CUG connection of postpaid airtel for multiple users in the month of December 2012. 91 users are active till 14 Oct 2015. We got a message on all active numbers on 14 Oct 2015 that pay ₹ 215136 otherwise outgoing facilities will be closed. We contacted the concerned airtel representative. He assured us to come to our place and resolve the issue. But before he would come next day the outgoing facilities had been closed in the morning of 15 Oct itself. He said there are some unpaid amount pending from June 2015. We had shown all the required receipts. Then they said the bills are pending from February 2015. We had shown all the required receipts. After that they said show us the previous year receipts. We had shown all the receipts from December 2012. We have co-operated in every possible way from our end but they are not responding. Also their behaviour is very rude and they are adamant on not starting the numbers. But at the same time not giving any detail. The numbers are still not working neither they are replying to our queries. Last month bills are also been collected but no representative is coming to collect it. We are ready to resolve the issue and if there is some pending amount then we'll pay it if shown the correct details.

On july i had taken this 4g wifi router and airtel promised to give 5mbps min. speed after 20 days the speed was very low and i also raised 2-3 ticket of which they are saying it will get ok and then suddenly after 2 months they it cant work there is some upgrading done in airtel and now they are saying me to recharge once my plan is used so its CHEATing

It has been...a month here and there, i'm dissappointed about the service of my prepaid connection. The network gets often cut and it makes me, disturbing so lot. Today i had a bad experience that i wasn't able call someone and also not able to get calls, due to some issue from their part.This wasn't informed and also the issue made my time waste a lot.I hope, some good reply will be provided.Thank you

My mobile number is [protected]. I am using solitaire 999 plan and 650 plan for Internet from March 31st 2014. My 999 solitaire plan has 4gb of 3G data and 650 plan has 3gb of 3G data after 3gb the Internet speed will be reduced. But from March 31st 2014 onwards I am getting only 3gb of 3G data, where is the remaining 4gb of 3G data has gone? But I have paid the bill for last 16months for that 4gb of 3G data. Can airtel please give a explanation and solution for this?

Disappointing and unpreparedness approach of your Sales Team in Bangalore!! I was contacted by one of your executives, Alex to provide the assistance on new Broadband connection. I asked him to check the feasibility and other things before sending the executive to collect the documents and connection fees of Rs. 1, 000. The very next day, Saturday, 17th Oct, the executive came at my place to collect the docs and fees and told me that the installation will be done on Monday, 19th Oct. Since then, no installation was done. Today, when I contacted the Customer support over the phone, I was told that the installation request has been cancelled as the port is damaged in my area. No one bothered to call and inform me and I have been waiting to get a connection, Ridiculous! Complaint Reference No# 60844532 Fixed Line Acct # [protected] Please arrange for a refund. The bank account details have already been shared with your E-mail support team.

The details of the transaction is mentioned below: Order ID: -FCVW[protected] Transaction Amount: Rs.200 Operator Transaction ID: [protected] Recharged Number: [protected] Date:[protected] on site freecharge.com i entered wrong number so the recharge was done on others number . kindly refund the amount into my freecharge wallet. contact me : [protected]@gmail.com

I have been using Airtel 3G prepaid dongle since 2011. The service was good. This Year I have been facing multiple issues with recharge. 1. The Airtel 3G Online recharge for prepaid is not working anymore. 2. I went to Relationship center, they ask me to recharge from Reseller. The Reseller recharge it but still its not working. I went multiple times to Relationship center to get help, even went to different locations as well, but the people there are rude. They told they cannot help. 3. All I want to know is the balance in my 3G dongle and why it is not working after recharge. 4. I call up the call center ([protected]) many times (more than 100 times) I never got connected to dongle dept. they keep transferring my call from one dept to another. THEY MENTALLY HARASSED ME. I AM NOT ABLE TO CONCENTRATE ON MY WORK ANYMORE. SPEND HOURS JUST TRYING TO GET HELP AS AM USING AIRTEL BRAND. BIG MISTAKE OF MY LIFE.

Dear Sir, I was promised during the purchase that I will be getting the double data. Also I have got the confirmation email. Still even after exhausting my current avaiable data; the company has not started my free data package. As usual they are not picking up my cell phone; not responding to emails.

Airtel, I am Pooja Kapadia. I bought an Airtel SIM card with no. [protected] three days back. I am still waiting for it to get activated after being told that it'll be done in a day's time. This is the most unsatisfactory service I have ever received from you, which makes me want to never use it again. Sincerely, Pooja

Team, Myself Arun from chennai. My Airtel DTH acc id: [protected]. I have been using this for nearly 6 years. Past 3 days 8 tamil subscribed channels was not viewable I registered a complaint to airtel dth cus care on 22 Oct 11.15AM and they promissed me to rectify it before 22 Oct 6pm. But they didn't, again I made a complaint 2nd time @ 5.30pm they promissed it will be recitified by night 22 Oct 11pm. I waited till next day (23 Oct) 10am. I made a complaint 3rd time 23 Oct @ 10am, again they are saying it will be rectified by 6pm. They are just providing me standard reply " Sir we will get back to you" but i didn't received any call from airtel cus care people. Airtel is provividing such a worst service. Please look into this.

Sir we live in village devbugh where only airtel network is working airtel network tower is only 500 meter from our village, still we recieve very weak signal and no 3G coverage, as the tower is 3G enabled . this is giving us lot of problems

Dear All, I am making payment against my Landline before due date but the same is not getting updated on time. i am complaining to Appelate, Mr. Vittal post that the same was getting updated and they are giving assurance that this activity wont be repeated. but I am fed up now with their responses. 4th time continuously this happened and even this time no body is bothered to revert my email.