Airtel Complaints & Reviews

I along with my wife opted for A2A 15p/min pack on my prepaid mobile. I have been charged at various rates for each call to same Airtel numbers. No consistency at all. Only consistency is most of the calls were not charged as promised rate. Raising a complaint made me receive about 30 calls from airtel asking what i did, how i selected the pack, when did i recharge, send us the screenshot...THIS IS THE INFORMATION THEY SHOULD HAVE NOT ME. Anyway after 15 days of 'Investigation' and timewasting they tell me that the pack is beIng displays incorrectly it should be 2p/sec for 1st 120 sec and then 15p/sec. They suggest its a mistake and they would correct their pack sales information. And funnily they will refund me 59Rs i paid for the pack. I mean you are selling a product incorrectly and you easily redeem yourself by paying me the pack activation cost? Who will pay for the losses? the cost i ended up paying more for each call? This is when i have been an iartel postpaid customer for 10 years! Looting and misleading customers with wrong sales information and then absolving themselves by just paying the pack cost easy!

My Broadband & Fixedline service ([protected]) are down from 12/11/2015 till date. Raised complain which was closed w/o letting me know. When I asked them to re-open the same complain which I made it on 12/11, call agents people they can't re-open. Airtel can close a complain without rectifying the issue and give system as excuse.Even after 15 days, no one has called up or had courtesy to respond back on the complain. The ref no or the complain number is 61946808.

I was applied for a new connection of Airtel broadband, , after submitting my all documents and paid 1000RS for installation, they said will take 2 to 3 days to get a connection. i was waiting and expecting a call but there is no response. i called up customere care and get to know everytime they said you will get connection by tomorrow before 3 clock, they gave 4 to 5 false commitment, after 15 days they said unable to give me the connection not feasibility in your area.Even i have disconnect my internet connection BSNL which i was using, A lot expecting from AIRTEL, but sorry to say its not ridicoulous.They are the cheating the customer, Have to think of the customer, i will not suggest anyone for AIRTEL broadband connection. without feasibility how you collected cash from customer. I paid 1000rs but i received mail like 500RS will be refund to your account within 20days Land Line No:[protected] TNPC 672279

Hello, I Shashikant have been using this number for the past four and a half years and i just got to know that my sim card has been disconnected due to "NON USAGE" and the number has been recycled.I have validity on the prepaid sim card till December 2029 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till 25th of November, So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer.All i have been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing the customer and the worst reason i heard the first time i called regarding this issue was that the documents were not proper..I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been recycled due to non usage.

I recharged airtel no as I was going to Andaman and people said that only Airtel and BSNL is available there.For net I charge with Re 99/- on 11th Nov15.amount got debited but no recharge happened with a massage of failure. Second day it was successful as detailed below. After 17th day when I opened to make my card payment I was stunned to see that the failed amount has never been reversed by Airtel. This is the result of my trust on Airtel for which I never double checked assuming that Airtel will do well in timely reversal. My No [protected]-Airtel [protected] Paid through SBI C Card. 12/11/2015 ONE97 COMMUNICATIONS L NOIDA IN Debit 99 11/11/2015 BHARTI AIRTEL LIMITED GURGAON IN Debit 99 Shiv Prasad Chatterjee

On 26/11/2015 i have recharged my mobile no.[protected] with Rs.162 net pack, transaction id[protected].the amount is deducted from my account, but i didn't get the benefit, and msg came in my mobile recharge unsuccessful.the amount is not credited in my account and no msg came in my mobile regarding refund

I paid my Airtel postpaid bill of Rs 3630 +Rs 3630. The payment was successfully and the amount debited from my account. But Airtel has not got credited the amount yet and they reminded me again to pay the bill. Please solve my complain in 48 hours otherwise I will go to police and consumer Forum 18602585 against bill desk and airtel. Date of traction 29 /8/2015and 31/08/2015.time 19:58 and 23:20. transaction number is 95247434and 41255474.

My name is bidhan haldar having airtel number [protected] facing very inconvenience using airtel mobile service. 1.Network busy is very common : previously it heppened many times. Last 26.11.15. 11pm to till now - network busy. 2. Disturbance after connection is another embarrassing situation, call ended up due to weak signal 3. People of my contact complaining that i am unavailable on when they are trying to connect me. 4. Very very weak gprs service - i had been using mobile office gprs package, but very upset with gprse service, (Speed is less than 2kb/s), complain so many times, but no result, though airtel claim via problem has been solved.
My address is uttar saptagram, bishore para kodalia, nimta, kolkata - 700158. I would like to mention that it not only my local area problem but everywhere... The worst mobile network service.

Hi, My Digital tv account number is [protected]. There is a double charge by technician which was forcefully taken from my servant even after promise made "charges will not be taken for the visit" by calls representative. I have called too many times on 12150 but ended up with no resolution. The worst customer service i've experienced is airtel digital tv. Kindly take a appropriate action on this as the technician has taken the money forcefully from my servant.

Dear sir, I made a request to your trichy(tamilnadu) cantonment office for porting my mobile no [protected] from hyderabad to trichy about 3 weeks back( by 6th nov). Please note I had submitted all my documents long back. Based on the documents and application for mnp my no was disconnected on 21st nov night. I got the sms confirming my mnp request was accepted. From 21st nov till today I am unable to receive/make calls. Whenever I call 59059 for verification they are saying my details were not updated in system, hence they can not proceed for verification. I do not know to whom I should approach. If I call 198 they are saying I should visit airtel outlet where I submitted documents. If I visit outlet they are saying documents were already sent. Please help on urgent basis. I can't afford losing calls anymore. My alternate no is [protected]. Mobile no to be ported is [protected]. Nallasivam [protected]

Dear Sir, I recently ported from Vodafone to Airtel postpaid with 399 combo plan. I noticed a change in plan from 399 to 999 without authorization. So I called their customer care and complained about it and told them to rectify it. But to my suprise the problem not solved and Now I could not receive any incoming calls and my message services were halted. I once again called the customer care no and informed about this. They are saying all systems are working fine and told me to switch off and switch on mobile. I did everything they told me. It was not working. I went to the customer care office in pusa road, new delhi. Now they are saying they don't have the powers to change the bill plan to my original plan. about the incoming and message service they said it will be rectified with in 4 hours. but it is almost a day and it has not rectified. I am facing a lot of inconvenience due to airtel and their service. Now I regret porting from vodafone to airtel. My airtel No. is [protected]. My alternative no. is [protected]. Please solve my problem at the earliest.

Sir i am omprakash satnami my a/c no is [protected] sir mere broadband ka jo bill aata hai, wo bahut hi jyada aa raha hai, jab maine connection liya tha to agent na kaha tha ki wo 748 ka plan de raha hai, lekin jab mera jyada bill aaya to maine complain kiya to kaha airtel ki taraf se kaha ja raha hai ki mera 999 ka plan chal raha hai, agar aaisa hoga to mai bill ka payment nahi kar sakta hu, is liye aap is problam ko clear kare airtel agent name- shoaib uddin contact number-[protected]

I have made payment of rs800/ cash for my bill of October on 10/11/2015 to tanvi madam o[censored]r collection agency whose landline nmbr is[protected], my payment is not updated till now n I M rcvng msg from airtel to pay my bill, kindly do d need full Akbar Ali sajid[protected] [protected]@yahoo. co.in

Rs. 246 32000 local mob sec 28 days recharge rs. 249 24000 Local + STD mobile seconds 28 days due same about and nature end up selecting wrong recharge option and end recharging with 246 whcih is local only package. Now Airtel say they don't have option to revert or swap the valence. This is fraud customer. Forcing him to use some service which he don't want.

Dear Sir I want to say that my parmanet mob number is [protected] this mob num is I have last 10 year but last month I was port in to airtel 1 month I take your service was very good but 24 November airtel was discounted my service sir I was 10 call to costmer car but till time my mob number is inactive pls do my help sir other wise I am going to costmer court Thank you Ramesh kumar [protected] [protected]

Dear Sir, Maine. 26 Nov.2015 ko saam kareeb 8:15 baje apne paytm id se airtel digital tv ko recharge kar raha tha sab kuch ho jane ke baad bal.kat gaya aur kuch second baad error likh kar aa gaya aur mera airtel recharge nahi hu.so I'm requested u to refund my money in my wallet.my paytm id and email addre. is [protected]@gmail.com

Dated;- 24/11/2015
To,
Airtel Help desk, Kolkata.
Email 4G.[protected]@airtel.com
Sub;-Complain for unsatisfactory services
Ref.;-My last complain no[protected] dated 19/11/2015

Dear Sir,
With reference to above please note that the above 4G connection is not giving satisfactory performance since last two months.Most cf the time the system is down.Complain has been made number of times, lastly on 19/11/2015 also complain was lodged.One gentleman mobile no [protected] had visited but could not resolve it.I am compelled to mention it here that from your side there is no followup to resolved the complain which is not expected from a reputed company like you.
In view of the above you are requested to solve the problem immediately or else take back your instrument and refund my money.
Sincerely yours
Abhishek Banerjee
M [protected]
[protected]

I recharged net pack worth Rs.98/- on 07/11/2015 and received message that 600 MB 2G internet credited in account for 21 days vide your AP-AIRBBU at 04.48 pm but now I received message that my net pack is going to expire at 11.59 pm today i.e on 26/11/2015 where as 21 days will be completed on 27/11/2015. Please clarify

This is Bhuvnesh Gautam, i am having a airtel prepaid sim - [protected] . this number i request to port in airtel postpaid, the airtel executive come to my home on 12 nov, 2015, he also take Rs. 250 /- fee chrages, i gave him my documents aswell . he told me that it will take only 5 or 6 days ... but i think its begin around 14 days ... till now i didn't get anyresponse from them ... can you plz help me in that ... can you let them know what problem they are having to port the number ... they have taken 2 weeks now ... i didn't get any response from them, plz help me .

I recharged my no. [protected] with 495 from my airtel app. As as per their app 495 recharge fetches me 2.2gb data. I recharged therefore and recharge was successful. I didn't receive the net balance though. I'm attaching two snapshots of the offer on my airtel app as well as the recharge successful msg. Help me at the earliest.