Airtel Complaints & Reviews

I am a resident of visakhapatnam and have installed airtel HD dish tv last month which cost me around 5500 where other dishes charge only 2500/- .i have raised the complaint and and no serive is provided since past 5 days .there is lot of inconvinece caused only because they have to do the service for free as my box is under warrenty. every day sevice within 24hours is promised but no one turned up till now . i want this issue to be considered seriously .

The fresh billing on my Airtel number started on 26th October 2015. The allocated data to me is 1, 250 MB out of which I have used 69.51 MB of data. However, now *121# and Airtel app show that, I am allocated with 97.9 GB (yes Gigabytes) out of which I have used 95.8 GB of data. The complaint reference number is 66016677.
They said it would be resolved by 15:21 on 30th October 2015. Appellate said it would be resolved by 16:00 on 30th October 2015. Now the Nodal officer is telling me to wait until Monday.

Earlier they had tortured me with incorrect billing of my dongle number.

What the hell is happening?

I have been tortured both mentally and financially by Airtel services. Kindly take a look at the my recent tickets raised and their services. 1. 57506280: Premise shifting due to change in Location. Raised on 10th July 2015, closed on 15th July 2015. 2. 57655494: Slow browsing in the new location also experiencing 'Limited Access' Raised on 15th July 2015, closed on 23rd July 2015. 3. 58056940: Wifi strength Issue still persist, requested to shift the router in other room, same premise. Raised on 29th July 2015, closed without confirmation on 13th Aug 2015. Shift not done. 4. 58638088: Raised the complain againfor same premise shifting Raised on 16th Aug 2015, closed on 23rd Aug 2015 without confirmation, shift not yet completed. 5. 60409876: Same premise shifting raised again to get it completed. Raised on 8th Oct 2015, closed on 15th Oct 2015 without confirmation and actually this was completed on 23rd October, how come they can preclose a ticket, why is there an irregularity? I have call records with the technician of 23rd Oct. How many irregularities are they doing including this? Where is their 24 hours response guarantee? What about customer service? In this period i have been calling them again and again like 100 times and have wasted my precious time. They introduced a mental torture to me by their bad services and irresponsible behavior. I am not able to concentrate on anything and have become very irritated due to their ignorance. Please help me get justice as a customer. Please let me know if you need more information.

My Post paid mobile subscription was under Myplan599 in which I get 2Gb internet data download free. In August I asked for 10Gbextra data.The August bill which came on 3rd September -Rs4337/- After complaining and several hours of talk with staff and authorities at various levels they 'waived' the overcharged amount.(Rs.1950/-)Bill came to Rs.2347/-.While I was about to pay that The September bill came on 3rd October for both months it's now Rs.5760/- . My data consumption for September was only 583 Mb. Even after several complaints they had retained high Data download plans against my number and are justifying the bill based on what their Sytem shows.I requested to make the bill commensurate wth consumption or credit Data in my account for future consumption if I am compelled to pay Rs.5760/- in order to resume service. Instead Airtel disconnected my number. The number is [protected]

I am using Airtel Postpaid Number [protected] on 2014. Sometimes I have took the to up service for current month, But on 22nd of July 2015 I have called Customer care for to up service and he has activated 1GB data extra permanently in my account.
After 45 days when I saw my bill then got about extra plan.
After that I have complaint 3 times in customer care they did not solved the problem and did not any call back.
When I complained in [protected]@in.airtel.com, appellate.[protected]@in.airtel.com there is no solution.
Now my Number is getting suspended .
Please solve my problem it's my humble request.

Thank you
Shiv Datta
[protected]

Hi,

Mobile Number : [protected]

one month back, I Ported my Vodafone number to Airtel Postpaid Plan CORP 399, I got the Plan When I Started using the Airtel Network, after 10 days, I received a call from MRF Employee saying that, your Bill and CUG has been added under MRF company. I am not the one who belongs to MRF. Please fine the attached bill for your reference

My concerns are below Pointed.

1. How my Plan has been activated in MRF company CUG without my knowledge.
2. Reached Pondicherry show room, where I activated my Postpaid Plan, they said issue will be solved in few days and again they asked my ID Proof, I provided the same to them.
3. Today I received an sms say your Plan got changed to MY PLAN FAMILY and I have not request for Plan change.
4. I required my plan back CORP 399

I am really unhappy with airtel, I was in vodofone for last 10 years, no issue where happened.

Pondicherry showroom address which I activated:

Haressh Telecom
No 201 Hareesh Building, Thiruvalluvar Salai, Saram, Pondicherry - 605013

I applied for Airtel Broadband on 23.10.15. On 24.10.15, Mr. Ajay (Mobile no.-[protected]), Airtel executive came to my office to collect the required documents and installation charges. He ensured me that my connection would be activated at the most by 26.10.15. But, on 26.10.15 when I called him to ask if my connection would be activated, he said that my application has been rejected as he had tried to "manage" things in the work order and asked me to wait for 2-3 days. I was in urgent need of internet as my exams were coming up, so I asked him to make the refund of installation charges as soon as possible. But showing an unethical behaviour, he said he won't be able to make the refund soon as he was keeping busy and asked me not to fight for such a small amount of money. Later, after a heated argument, he said that travelling so far won't be possible for him and hence asked me to come to Thane station. This was totally an unethical behaviour on his part. On 27.10.15, I called him again if he would be coming to make an refund but there has been no response on his part as he has stopped taking my calls.
When I spoke to Airtel customer care about my grievances, the executive said he can't help me the issue and I'll have to go to authorised Airtel office to resolve the issue.
For me, it is not about the "small amount of money" as the Airtel employee says, it is about the cheating a customer and tiresome and humilating process customer has to go through to get the justice. I may get my money back but the process that Airtel has made me go through to get the refund will be unforgettable.

Regards
Krati Kaushik
[protected]

Promise of 48 hours installations of broadband at my home has gone down drains and still no one updates when it¿s going to happen. If this is not action-ed immediately I would like know the highest escalation point I don't remember the sales guy¿s name but his number is [protected], which I have been trying but he doesn't picks up or calls back. Today is the 10th day but nobody has got back nor reverted to my complains. This delay has got me losses in my work.

I have been charged 25Rs. from main balance for downloading a video on Whatsapp having Whatsapp pack activated with restricted mobile data and non-usage of other applications. Customer care executive so rude that the money was taken for other application usage.
Also, Airtel cheated on full talktime of Rs.110. On 121 it was told that 110 full talktime is available, whereas after recharge I got only Rs.93 credited to my main balance.

AIRTEL IS SO HORRIBLE.

Aswin Kumar

I have been a customer with airtel from quite a long while now, but I have never experienced such bad customer service from you folks. Firstly I was disappointed on a fact that I wasn't informed about the services in a proper manner, secondly the rude behavior of the people from customer service team is so not acceptable.

This is in context to the Complain No. # 60639986 on 19 Oct. 2015

and the conversation I had with your folks in regarding this complain.

Making Long story - short:
I recently applied for a new Airtel Broadband + Landline connection (Connection No. #[protected]. About which I was never informed that there is going to be an activation cost for extra 1000, over the top I'll be paying the taxes on this amount. Money is not a concern here the concern is your people aren't doing their job properly, A customer must always be informed up front about whatever he's paying for and a customer always do have a right to ask "what I am paying for".

Even though I repeatedly ask this from your sales person what are the charges involved .. She repeatedly replied. Just the usual bill (Monthly Rental) + Taxes. I asked again If I need to pay some installation cost. She denied. She also confirmed that I'll be getting a BeeTel Modem free of charges. I again confirmed that I don't need any modem as I do have 2 modems already, but she confirmed that I don't need to pay anything for that too. It is all included in the plan.

When the bill was generated for the first time I received a bill of Rs. 2721, so finding this a little wired I checked my bill and found out there is something of which I wasn't informed about. Your activation charges. I didn't get it what kind of activation charges are these and why I wasn't informed about this.

When I tried to enquire more about this on 121 they said that this is a regular charge which airtel is charging to customers since last 1 year or so.. I said that is okay but atleast I should have been informed about this. So they escalated the case, and promised me a call back, this conversation happened on 121 and the call lasts for almost 23 Min. 56 Sec. on 16 Oct. 5:09 PM
with Abhishek Shukla

I received a call back from some Krishna from some landline number from Gaziabad ([protected]) this call last for almost 10 min. The person was so rude he asked me in a very rude manner "Aapkko jo karna hai kar lijye yeh charge toh aapko dena hi hoga." I replied him " I'll do whatever I have to do, but I promise one thing to you now I am not going to pay this charge, do whatever you can do, as this is not a way to talk to your customers."

I have been a customer with airtel from a long time. and I appreciate good services and that's why I prefer airtel as I like quality, I don't care about the prices much.
I hold 2 postpaid connections, 2 landline broadband connection one Airtel DTH connection. have referred several lease line and corporate connection. In Udyog Vihar Phase 4, 5, 1, Sector - 18, I have referred several lease line connections in past almost 6 of them are running right now.

I will never recommend airtel to any one from now, as once airtel has been a good service provider, but now I really feel sorry to say this, this is the worst kind of customer service experience I have ever had. I have been in this industry for more then 7 years now but this was the worst experience with any service provider.

My postpaid Numbers with airtel are :
[protected],[protected]
My landline connections are : [protected], [protected]
DTH conncetion is : [protected]

Hello sir/madam, { Sub;- unnecassary deduction of balance from my newly purchased airtel sim of conatact no-[protected] } I MOHAMMED WAZEERUDDIN resident of Hyderabad, Telangana recently purchased a new airtel sim of Mobile No [protected] on[protected] in the evening and I was waiting for the activation of the sim and the next day I activated my sim in the evening time all he needed procedure of activation was done from my side and the sim got activated in 15 mintes. Untill here everything was good, but the problem started after activation process. I bought the sim for 60 rupees and talktime i got was 52 rupees and suddenly the deduction of balance was started . It was showing that sms costs 5 rupees, but i didnt texted any one .For every 5 to 10 minutes the amount of 5 rupees was deducted and the same way the deduction continued and stopped at 27 rupees. so totall 25 rupees was deducted from my account I was worried and called to airtels customer care service and told about balance deduction . I was shocked by what he told to me . He told to me that I have sent 2 International sms so the balance was deducted, But i never messaged any one .as soon as the activation process was done the amount started to deduct so how can i text to some one i asked him . he was like i dont know data here is showing etc etc... His answers were irrelavent and that didnt helped me I would request you to please look into this matter seriously so that my problem would get resolved as this is a serious issue, Its not the matter of money, but the way he proved me that lying was really harsh and hurted my feelings & how can i text to some international number, i dint texted i was explaining to him but he was not listening to me and saying that data here is showing that you texted me to some international number and all, But the fact was was i didnt even touched my phone for half and hour as during the activation activation process they told me that i might take 45 mintues to get my sim activated Iam strongly againt the way the airtel company is trying to cheat the innocent people and earn money, I request you to look in and do the need and get back my deducted money. Airtel number from which balance was deducted is - [protected] Hope for a quick and positive reply from your side, Thanking you, MOHAMMED WAZEERUDDIN Contact No :- [protected] Mail Id :- [protected]@gmail.com

Worst service, prepaid for 4g hot spot, i recently bought the hotspot 4g.
they said data usage is valid one month(28 days), after that you should recharge before 28 days . activation took 2 days. i used just 3gb only. waited for a big upload but it wasted. My contact no [protected] if you need anything related on this call me i will explain. experience from this airtel. airtel meant to plunder our money even in means of sim network.

Registration of termination as well as confirmation relating deactivation of above connection conveyed vide mail dated 15-8-15 being their reference no.64911024. Accordingly, propotionate bill for Rs.641.48 raised on 11-9-15 and the same stands paid on 14-9-15. Further, another bill for Rs.741/- raised on 11-10-15 ignoring the earlier termination/ deactivation. I requested for cancel/ withdraw the aforesaid bill as my request for termination already confirmed and I have not used the same after termination dated 14-8-15. Despite of repeated requests, they are not agreed to cancel the bill and I have also not paid the same. Over phone, feedback taken, but no message received for such cacellation.

Today i do activate net pack of 9 rs for 2 days with 36mb of 2G.after this my balance has 26 rs .on the use of facebook messanger wit diffrent times 15min, 5 min, 5min, 2 min near about.not doing any download. company can cut my all 36MB AND all balance

Hi this is Ravikunar, [protected] hyderabad 7th phse kphb, actually i take connection AIRTEL broad bond connection 6 month plan 4000 rs, 15th october on that day they said with in one connection they give connection still now ther is no response from there side whenever i called to my number they didn't lift my phone, when I called to a new no they lift my phon and airtel manager pulakit said to with in one day problem will be rectifiedwrost and waste service I feel very very irritating from them please solve my problem last fifteen days airtel raj and his team id not responding my phon and my airtel broadband conection

29/10/2015 12:00:00 [protected] I have recharged with 200MB whatsapp net for 28days. after confirmation message I started using whatsapp without downloading/uploading any media files. At the starting of the day my balance was Rs 81 but now the balance is null. After calling 121 & 198 the representative used to tell you have download something media files but what they cannot explain. The only option to get rid of it is MNP

Airtel has added 500Rs extra in my bill (for bill cycle September-October 2015) for extra internet usage whereas I have not used extra internet. Even as per bill generated by them, Ineternet quota allocated to me was 165889 pulses(More than 1.5 GB) and my usage was 158836 pulses (which is less than allocated quota). During this bill cycle, I used to check available internet by senidng sms '3g use' to 121 and at that time also it was showing that I have avaialbe internet data. Same thing was confirmed by the customer care executive as well. I did that much confirmation because I had change my bill plan at that time. After confirmation from all side, I used the allocated data and not beyond that. If there is fault in Airtel's message process and there is a knowledge lag of customer executives, that is not my fault. Please deduct 500 Rs from my bill of last month as soon as possible as I am not going to pay this extra money. I don't know if Airtel is not able to handle 2g, 3g services and their process properly then why they moved to 4G. This is really frustrating. Please do the needful asap. Thanks Meenu [protected]@gmail.com

My airtel 4g no. is [protected]. Was getting 4g signals till 25th October 2015, which is the end of that month's data cycle. I am not getting 4g signals from 26th October 2015. I have called them many times but the issue still persists. Hoping to get the issue resolved at the earliest. Thanks, Manoj.

Hi, My wife is having Airtel Prepaid cellular number with [protected], which I bought around 1.5 years back. Since the purchase, my SMS services are not activated and I have communicated this issue to customer care as well. But they could not help me here as the service center number is correct. The issue is continuing even I use the SIM card in different mobile handset. I need you to check the issue and resolve it immediately. Thanks.

Respected Sir / mam I’m Rekha from Perambur, Chennai. I’m using Airtel Sim Card past 5 years this is my (Mob.No. [protected]), my mobile has been blocked on 16.10.15. Last 2 days back I came to airtel show room they told I take the new airtel sim two month before… As my knowledge I’m not take any new sim card past 1 year and [protected] this is not my number, some other person ( Misuses ) my Proof pls take the action immediately. Airtel working person cheating me.. Already I facing so-many problems because of my Personal SIM Block, Requesting you to activate my number [protected] as immediate. Kindly take the action immediate pls You’re sincerely Rekha [protected]