Airtel Complaints & Reviews

I checked *121# on my airtel prepaid (no. [protected]) for internet packs and found a data pack of 98 rupees with benifits of 490 mb(immage attached). So i went to the retailer and recharged my number with 98 rupees (Recharge done on[protected] at 11:17AM, MRP: Rs 98.00, STax: Rs0.00, TransID [protected]) but what i got was 200 airtel to airtel minutes. Then i called airtel customer care to check if it was any technical fault which they will resolve but they said that 490 mb for rupees 98 can only be availed when activated from main balance but it wasent mentioned anywhere on *121#. (Immage attached) Then i asked them to change the pack to 480mb 2g as its of same cost or either give me talktime for 98 rupees as 200 airtel to airtel minutes is a waste for me but they denied. The customer executive was named Miss. Bisma Farooq (supervisor) who also denied to give complaint number of my call. So i want to complaint against the company for misleading information they have put on *121# and also want to complaint against Miss. Bisma Farooq (supervisor) for not behaving properly.

Airtel team collect money in pretext of giving a new broadband connection . Three times it has happened, i do get it refunded may be after 15 days or a month, but this is so much intolerant act which is causing lot of inconvenience. I have been looking for a reliable broadband connection since 5 years and to my surprise no one has feasibility to my locality, but covers all around my locality. Airtel is one of them. I would like to sue Airtel for giving wrong commitment and whatever it is called in legal terms. I have all the required proofs.

Dear Airtel I am a loyal Airtel subscriber for last 10 year. Recently I am experiencing a big data stealing from your company. I recharged 1 GB data on 17th November 2015 evening and within 2 days my 1GB data finished without any intimation. First, I am an NRI, and any company abroad give an intimation to client after 60% to 70% data used up. But Airtel don't. Secondly, I only used social networks, a few emails, few you tube songs and couple of hot spot sharing with my laptop to check mails. That anyhow don't exceed half of the 1GB data for sure. Still at the end of the day, when I need it most, my internet pack is finished. Thirdly, when ever I call your customer care, they are telling me that your site is getting up gradation and can't help me out. Such an unprofessional attitude. I have enough. If you can't resolve this matter within Sunday, I am switching my loyalty to Vodafone or even idea. There atleast customer care try to help us out. Ambarish Chatterjee

Hello,
I'm using this number +91 [protected] for more than 8 years now, I’m being deployed in the abroad for last 6 months. I’m coming back home in the next week. Last Week I got a text message from AT-ARWINF on 12th November 2015 “As per our records, Airtel mobile [protected] has not been used from last 90 days. Pls. recharge within 15 days to avoid permanent suspension of services.” But I do notice today [19th November 2015] after my phone not able receive messages.

I tried to recharge my phone, It failed.

As I said I’m using this number for a very long time and people know me by this number. Please help me to reactivate this number. I’m ready to pay and recharge.

Please do the needful. Looking forward to hear from you.

Regards, Vivek.

The HD Recorder box simply hangs; the only way to get it back up is unplugging it from socket multiple times - but soon it hangs again.
Since installing the service, I have raised at least 25 requests - every time it is fixed it hangs once again. The box has been changed twice, but result is the same.

I have a HD+ connection also in the same premises; did not have any problem at all on that.

The HD Recorder box itself is faulty; Airtel should call it back.

I have requested Airtel to downgrade me to HD+, but they are not ready to do so.

Registered Phone No: [protected]

Unknown person Mr Shantanu Choudhury mob no [protected]. bill sent on my address B4/604 Kalpataru chs Sector 8 opp rajiv Gandhi stadium Belapur. to day on 19/11/2015. On said address i am staying for last ten years and apartment own by me. Mob company must verify the address and documents of the customer before giving mob connection. After calling to Airtel complaint cell they refuse to take complaint.

Dear sir i, bubai mondal from kolkata. i have a airtel prepaid connection, no.[protected].I have a account in hdfc bank ltd. Branch of mudiali.Irecharge my airtel prepaid number through my netbanking facilities (hdfc bank).Ihave seen my netbnanking recharge plan rs-57 (1 gb 3g data validity 28 days).Ihave called airtel customer care but he said that, no data plan for rs.57/ . I don't know who r guilty airtel or hdfc bank

Its been more than a weak that my landline is dead and my broadband is also not working because of that. Numerous complaints have been made to their customer care as well as their twitter handle. Every time they extend fixing of problem by two days. I m suffering a loss in my work. I don't know what else to do.

I a prepaid customer of Airtel. My mobile no. Is [protected]. On 19.11.15 At 3.30 PM my ac balance was 49.70. I checked my account balance at 4.00 PM then seen that 45 rupees deduct from my mobile. While I not make any call, SMS. Also not used any VAS service. This is a wrong balance deduction. Please help to refund my 45 rupees.

I noticed couple of issues in balance deduction from my prepaid mobile. No : [protected] 1) last month i noticed around 35Rupees deducted without any usage by me.( no outgoing call, no messge sent and i dont have data plan as well) 2) this month i observed so many varying deduction of teriff for local calls. there is no such fix deduction. Same number call dialing 2different time deducting from 65-1rupees for local call across bangalore. sometimes i saw it is around 1ruppes. Do you have any rule/plan details or you are just exploiting the customer? 3)today i observed Rs.5 deducted by some love message, which i never expected/activated for. I want please take this issue seriously and repay all these deductible amount to my account again ASAP.

I recharged a data pack of 5 rs. on 18.11.2015 and after that company has again charged me of 5 rs. why they deduct 5 rs. again...? and after some time they deduct rs.7... while i used the data only for Whatsapp and in download today again they charged me with 10 rs. without any reason why u are doing again and again this mistake i will go now in TRI and file an fir.. thanks Jeetram meena inspector

Sir, we have a range problem in santhosh, manoj nagar, kannambampalayam, sulur -tk, coimbatore, pin = 641402 sir we had already complaint this problem before 6 months that we are not recieving any signal inside our house. And the customer executive told that it will be solved within 1 month, but we are not satisfied with your response. Many of the customers in this place had been changed from airtel due to this range problem. The customers suffering due to this range problems. my no [protected]

Hello My name is Adnan. Recently on 9 november I Recharege My 3G internet Pack of 16 Gb at Rs. 1455 on AIRTEL PREPAID SIM No. [protected]. but after 2 pm My 3G net is not working i cannot open any site or websites which i regularly used. so called customer care of AIRTEL. They Said We solve your problem and wait some days. So i wait and try to checking my internet is working or not but 3G is not working properly. then i called again on 12 nov . they register my complaint and said wait 3 or 4 days technical team will solve your issue. but they didnt solve my problem. so please help me I cannot open any applications or browser and not download any content in my lumia 730 dual and 3G net validity end on 06 Dec 2015.

My number is [protected]. I received an sms informing on an offer 649₹ 5gb 3g data for the validity of 28 days. Since i am a constant internet explorer without a second thought i went for that offer. I recharged my number on 5th with the above mentioned amount via paytm. Transaction detail:- Order no: #[protected] Thu Nov 05 2015 [protected]. Immediately i received a confirmation sms saying 2gb has been credited to my number. But on 18th to my utter shock I found that my main balance is null. All of the sudden i complained the customer care. They said that since airtel upgradation is going on they would resolve it within 2hrs. However before two hours the main balance is credited back. But there was no mention of remaining Gb. Then I contacted again for the same. They said, they will resolve it within 2hrs since upgrades are going on. But i waited overnight to no avail. Then on 19th i contacted customer service centre again, they said will resolve in 48 hrs. I recharged this amount to have uninterrupted service. Now 48hours breakup... Plus this two days... Is it justice? Just for a recharge should we call you and beg you to credit the amount? How long should we wait? Is it customer friendly? If this is the attitude i think to switch the service provider. Who will provide for my loss? Who is responsible for it?

I recharged my number : [protected] with 3G plan of 1.10GB for 299 Rs from Airtel site which never got activated although the money is already deducted from my account. Because of this issue my talk time balance of Rs 181 got consumed. called 121, they asked to wait for 72hrs which is really inconvenient.

I had bad experience when the customer support executive says that the 4G policy has changed and you can not change the bill plan. I have been contacting the customer support for changing my plan on 18th Nov 2015 (Order No:[protected] they said it would change in 4Hours, but it took more than 12Hours. I never get update if my plan is changed successfully, I need to ping them for each time for the progress, in the newly changed plan I didn't get the whole data benefit(I have opted for 10GB plan and received only 580MB).

I interacted them twice on 19th Nov 2015 (Interaction numbers: [protected], [protected])and got very unsatisfactory answers. They were very rude and talk like they don't care.

I have also asked to transfer my call to senior executive who just disconnected the call(interaction number:[protected]). I was expecting to change of data plan need to done or at least provide correct and true information.

Dear Forum Members,

I have recharged for 601/ RS which according to Airtel website says as (3 GB 3G UL, 28 day validity, Post free benefit @ 2G Speeds 28 Days), i used all my 3gb 3g data within say some 10 days, and after that i thought i will be getting 2g data as they in their website, and i didn't noticed that money is getting deducted from my main balance, just today i saw all my main balance gone and and I called the Airtel customer care for details and they say no unlimited plans available in Airetl for me, then why the hell they are showing it in my Airtel Recharge products, both in My airtel mobile app and Airtel.in website, when i asked the same to the customer care executive, they talk harshly that nothing can be done and they say all unlimited plans are cancelled 3 months before itself and they ordered to me to cut the call, never ever seen a customer care executive in any part of the world telling a customer to cut the call, worst experience, Damn their Airtel 4G nonsense, i have been using airtel for years, it's a shame for myself, nearly 200 might be gone from my main balance, money doesn't matter, but the service of Airtel is I am talking about,

Thanks & Regards
Sathish V.
Airtel Number : 91-[protected]

have purchased airtel Top-Up Recharge of Rs. 10/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Serial No:[protected] Secret Pin:[protected]***** My Mobile No:[protected]

Dear sir, By 10th of November I have recharged through PAYTM for my Airtel DTH, Viewing Card Number [protected] for 200 rupees. For some days I have got the channels and now it's again showing error code 6 to recharge. Kindly do the needful. Thank you.

Am recharge 100rs Ec via . Ec was successful done, but after 30 minutes late automatically one message was comming, that message telling .wrong recharge this number so we are deducted in 62rs but am recharge in 100rs . why they are deducted in 62 rs, I called in Airtel customers but they telling you ask to Ec person this your recharge person complaints Ok. Again I go to Ec person place he told me I don't give complaints( [protected] this is Ec person id Please action for this Id, my mobile number [protected]