Airtel Complaints & Reviews

I have using a wifi router 4g connection from past 4 months. At the time of installation the person came to check the connectivity at my place and showed me a speed of around 30 MBPS on his device. After the connection was activated on my device I was getting an average speed of 9-10 MBPS. On contacting the call center I was informed that the minimun speed for 4g was 5 MBPS. From last 2 months the speed has dropped to 0.4 MBPS, 10% of the committed speed. I have written almost 15 mails to Airtel, but they are not giving any reply to resolve the problem. They are just sending me bills and not even a single person has visited the site to check the issue from last 2 months. The airtel people are so reckless that they have even stopped replying to mails, the basic sense of customer service is missing in these guys.

Airtel Team, Aug 15, 2015 was the 1st time when I stepped into an Airtel Store for a simple MNP request; and since then, it has become a regular chore! Here's why : 1. Without prior intimation, the address verification team arrived at my residence while I was at office. Naturally, the verification failed! 2. After a good 20 days or so, I filed a fresh MNP request at a different airtel store with clear instructions on which address to visit on which day. Things looked fine! 3. After another good 5 days or so, when nothing had moved, I had to go to the store again to check on what was going on. Looked like they had not even forwarded the documents further for processing. After this visit, they finally did it. 4. The verification personnel finally arrived at the right place, scribbled some data from me and took my signatures. 5. On September 21, 2015, I received the most awaited text message that read : Activation update: Address verification has been successfully completed for your airtel mobile [protected]. For further update, SMS STATUS [protected] to 121. 6. After another week or so, my airtel SIM card was finally activated. P.S. only the SIM, not the services. Apparently, I was supposed to call some cust care number for so called "address verification"! 7. Midnight 12 O'clock when the airtel sim was activated, I dialed the customer care number. After a good wait of 45 to 60 mins, your executives cared to answer me, proceed with verification etc. Services was finally enabled next day morning! 8. Barely 5 or 6 days had passed, when my outgoing and Internet was blocked! And when I called customer care for reason, to my surprise it was - "Address verification failed". The executive agreed that the status reflected in system is incorrect, yet he tried to coerce me to visit Airtel store to re-submit the documents and go through the entire verification process once again! The executive however, failed to convince me why I should be doing so instead of the backend team correcting the flaws in the airtel system update process. As per what I understood, the executives cannot do much about it in terms of escalations etc. What a pity! 9. I went to the airtel store anyway. And as expected, these guys came up with a new story : "The address had to be verified for both the addresses that I mentioned in form." Nobody ever called me for the other address verification in the first place! After some rounds of arguments, these guys promised the services would be restored by next day. 10. And it did! It was like winning some battle, and I was barely satisfied; until today when I had to call the customer care once again for some info. And guess what news I got instead : Their system says, my number state is - Pending for suspension since Oct 7. Upon pressing the executive a little more, he checked and said that the status for my residence address verification is showing "completed successfully". Ironically, my number is still pending for suspension! Now, would you care to answer some queries : 1. Do you even have a proper "Definition of Done (DoD)" for address verification process? If so, why is your entire crew not "consistently" aware of it? And by crew, I mean : The backend team, the customer care team and Airtel store folks! 2. If some status is wrong in your system, why do you expect the customer to undergo the entire process again instead of correcting the flaw in your own system? 3. When you do not, under any circumstances, start services in an airtel postpaid sim, without address verification being completed successfully - how is it reasonably possible for status to suddenly change to "address verification rejected" after the services has been started? 4. How can the status of my residence address verification show, in your system, as "successfully completed" while at the same time, my number be pending for suspension? Is your backend system run by a bunch o[censored]nprofessionals who change the status whimsically? 5. If you must know, this sim is under CUG plan. Which means, I am a working professional. Do you even understand the impact an end customer like me has when you whimsically stop, suspend or block the services? That too without any decency of atleast informing the customer in advance! Do you have any idea how many important calls I failed to answer back - because your system updated my number status as "address verification failed"? And for no fault of my own! 6. If you must also know, I don't have an alternate local number. I stay alone. What if I have to make an emergency call at some ungodly hour? Do you have any idea on how you might be playing with people's lives? Some suggestions (if you care) : 1. Revamp your address verification process. Educate your entire crew on the same with "consistent" information. 2. Have the decency to inform the consumer that you are going to disable the services so that they are better prepared for emergency situations. 3. Play "your call is imp to us" a little less, and act on it a little more! What takes customer care 45 mins to answer a call? 4. If you are so intent to make us unnecessarily visit "airtel stores" every now and then, arrange for complimentary beer and snacks. I won't mind wasting my time there then. 5. When people complain, take it seriously. Have someone contact customer back to check on what's going. I guess, I've written enough. I'd be forwarding a copy of this mail to consumer forums. I'd definitely like to have an on call meeting - if you wish so. P. S.: Your 4G services may be the best as you claim in advertisements (not sure, because you keep suspending my number and I haven't really got a peaceful chance to experience it!); but your customer services definitely isn't! Unfortunately, I have to stay with this for another 2 months or so before switching back to other network provider!

Have requested a portability from the Vodafone to Airtel for the no.[protected], and the portability was done on 9/10/2015 around 22.45 and have not connected and just giving a flying answers despite so many complaints, being a woman was travelling on business travel, and people are not able to reach me and it says no. Does not exist and it's creating so much of business loss and shame as my profile is popular and using the same no for past 10 years. Request you resolve and save my face value. Very irresponsible co. in terms of services false promises that's all by cheating people.

Hi My name is Yuvaraj Kamalay. I have been using Airtel postpaid connection from past 4 years and have been airtel subscriber from past 10 years. From my past bill, I have been charged 100 rs extra stating that I have used 530 mb of data. I have requested Airtel to explain me As per the bill, it shows that on 30th itself I have crossed 500 mb, where as when I sent sms as"3G USE " to Airtel "121" number, I have received the reply as I have used 495 MB of data out of 500 mb. I have stopped using the internet from 2 Oct to 8 Oct just to avoid any surprise usages. As I expected when I called customer is unable to explain the details and the respective person continuously saying that I have used extra data in a very arrogant tone.I have asked his name, he said he won't tell e his name and he will not transfer the call to his supervisor also. It's fine If I have used it really, but I am 100% confident based on the airtel messages that I have received before bill generation, I have not passed 500 mb of data. This may be very silly question here. But the way customer service team treats its customers highly disappointing.

Dear Team, I had complained many times to airtel regarding the signal problem and call dropouts. Due to this I am losing my carrier and miscoummunication is happening between my clients and my company. So, requesting you to do needful and best signal in Ramalingeswara Nagar, Vijayawada. Regards, U Ravi Babu, Eenadu colony, Ramalingeswara Nagar Vijayawada - 520013 cell no - [protected]

This is to inform you that my Airtel dth customer id [protected]-001
was last recharged with a one month channel pack on 21.09.2015 which should have expired on 20.10.2015 but now I am being notified by Airtel Dth that the pack is going to expire on 13.10.2015. So in that case not even one month has passed. Why is this happening?

My Airtel Digital tv Customer id [protected]-001

Unresolved complaints and wrong guidance I have been using Airtel DTH for more than four years. Customer id is [protected] I have a DVR setup box and it is connected to a dish antenna. Since few months, we noticed issues with video, some times there is no video while the audio continues uninterrupted. Logged complaints with Airtel support and everytime the technician would visit my home, do nothing and assure that everything is working fine. He would charge 150 Rs for each visit. This has happened four times over the last six months. Since the issue was intermittent we didnt bother. Since July end, the issue started increasing, video would stop suddenly for a period of 20 seconds and would resume on its own. So again we logged a complaint 45709137 on 31 July 2015. The technician said that the setup box has to be replaced with a new one. He was not able to speak in english or hindi and told us to pay 600 rs for a HD setup box (recording option) with external recording in USB or pay 2500 rs for a HD setup (with recording option) with internal storage 500 GB. He was not able to explain properly when I asked him a few details about file format, file size for recording. He said 600 Rs setup box will with a minimum 4GB USB drive. We paid him the money, he installed and left. I have two separate cables from the antenna, one for recording and the other for Live watching. When I asked him why he is using only one cable, he couldnt answer and only said that the setup box would work. While watching we realized the limitations - it would not allow us to watch a different program than what we are recording. This defeats the very purpose of a DVR setup box. Next day we called this guy and he tells it is not possible to change the setup box and we need to pay 4000 rs for an equivalent of the one we were having previously. During all this the technician took our old setup box without informing us and now they are not returning the setup box. They took it without our permission and downgraded the entire setup. I must have called (several ( may be 20 times, need to check mobile bill for call records) to airtel customer support and everytime I would need to repeat the story. Everytime they would say we would escalate to the escalation department and they would call you in the evening ( if we call in morning) or morning (if I call in the evening). In the last call, I told the customer support guy to put me across to escalation department and spoke with one escalation lead. He conferenced me with the technician and that fellow was in complete denial mode, rude and argumentative. Sometime during the call, airtel customer support guy dropped off. I called back and asked for a senior rank to speak to. Details I was given are - Nodal officer, Ramkumar, phone number[protected] to speak with. Since it was 8.30 PM in the night, I was told to speak with the Nodal officer next day and this phone number does not work at all when we tried next day. This is cheating and extremely painful. I need my money and setup box returned. Further, I am using airtel app and the DTH connection is also linked. The airtel customer support are not registering the complaints also, I only see two complaints 46016628, 46054046 logged for the several calls I have made to airtel support. Further the resolution notes mentioned on the tickets are irrelevant and false.

I got calls by these number [protected], [protected] regarding Airtel connection and they are not responding after taking documents and Security fee. And today i got a SMS you verification is unsuccessful while No one called me regarding verification, In that SMS i got a number [protected] all numbers are fraud.

Hi Airtel Team, I'm user of Airtel, landline, broadband and IPTV since 2009. I had put a request for cancellation of my airtel landline/broadband/IPTV (relationship number:[protected] for all services on Tue Oct 06. Reference number for same is 60341574. I put the request as I was availing the speed the speed of 512 kbps only and was paying high amount for same where in the market other players are providing higher speeds in same or lesser amount. The very next day on Wed Oct 07, I got a call from your retention team. I was offered a plan where I will be offered 2 mbps of speed with 22 GBs (7+15) of data thereafter back to 512 kbps, unlimited local and national calling for a subscription of Rs 99 and IPTV with more channels. The combined monthly subscription for all services to Rs 1308 inclusive of all taxes. I was also told that my cancellation request will automatically stand void. I was told that during switch-over to new plan, my phone and Internet will continue working whereas IPTV will be suspended for 24-48 hours. I was again contacted by your team on Thu Oct 09 for the conformation of the same and asked them to go ahead to change my plan. My IPTV services were suspended on Thu Oct 09 in the morning around 11am IST and since then the services are not resumed. I've reached out to 121 customer care atleat for 5-6 times since then and everytime I was told that the services will be resumed in 48-72 hours which is not acceptable as well not communicated correctly. Now the things have become frustating and request you to take this on urgent basis and resolve the issue. -- Thanks Ritesh

Respected Airtel management. Sir, I got lot of wrong calls and missed calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2009- jan to 2009- aug) months.Please send me the calls list of my number to my mail id as early as possible. My Airtel Prepaid account number is [protected] My email id is: [protected]@gmail.com Thanking you sir. Yours sincerely, Oliverpaulsingh.

I have been having disconnection issues since 25th of september 2015. After trying to fix the issue online, the complaint was registered on 29th of september 2015. Since then the technician has visited house multiple times and could not fix the issue. Moreover, the technician keeps updating that the issue is fixed and closes the complaint from the backend. Even after escalating the issue, nothing was done. If i call the customer support they ask for 24hrs. I have been calling daily complaining the same and everyday they say the complaint is marked as closed and they are re-opening. The complaint reference number is given as '60108164'. The disconnection happens very frequently and does not connect back for 30-40 minutes. After which, even if it connects, the connection stays only for a maximum of 1 minute. Yesterday too, i spoke to a lady to cancel the connection as the bill was generated for full amount even though i could never use in the past 15 days. She promised to answer before 12PM today but nothing seems to have been done. Can somebody respond from Airtel?

As i am getting a popup message about usage of internet, i.e, i have used 100% of my data while i have full internet pack . the complaint registered on[protected]. when i raised this issue no positive response from airtel out let sakchi. when i told them to convert from post paid to prepaid they started to convince me regarding the issue that it was the technical team who have delayed it.

I have paid the bill and it was error in the back end it got transferred to old account, I am following up with customer care for 3 weeks to get it resolved without success. Now my outgoing calls are barred. Worst and pathetic support. After 3 weeks they gave Nodal office for Karnataka who is not responding calls, I believe they are sleeping. I recommend never for airtel connection loads of problems billing, call drop signal issue no 3G speed.

Sir/Madam, I am using airtel company's prepaid connection with no. [protected]. i want to know the sms, incoming, outgoing and missed calls details and call duration time for this month (sept 10 to octo 11) Its very urgent so help me i am very thankful to you if you send as soon as posible plz send my detail's to my e mail id.. Sharma.[protected]@gmail.com Thanking you. yours faithfully. adarsh

Sir/Madam, I am using airtel company's prepaid connection with no. [protected]. i want to know the sms, incoming, outgoing and missed calls details and call duration time for this month (sept 10 to octo 11) Its very urgent so help me i am very thankful to you if you send as soon as posible plz send my detail's to my e mail id... Adarsh.[protected]@gmail.com Thanking you. yours faithfully. Adarsh

I am Using Airtel-4G connection with number [protected]. It is worst service provider that i suggest anyone not to use this service. they are just making fool by their adds about 4G speed. I had given a connection closure request on 9 August 2015 to deactivate the services on 19 august 2015. as my new billing cycle start on 20th of every month. but they did not closed the connection till 11 September 2015 and send me the bill from 20 August 2015 to 11 September 2015. although i didnt use the connection during this period. Earlier I had also one another airtel 4G connection [protected] which i had used for only two month. I had network problem during using the connection. i could not used the connection properly but my data 10 Gb exhausted with 10 days. They could find the solution for my this problem of network and data uses. At last i had to close that connection also after getting so much work delay due to non-availability of internet. They are simply making fool on 4G without serives.

I purchased new connection for airtel its the worst experience. I bought my new sim n i was told it wd start after 24 hrs, i got a msg on alternate no n thn i insert sim and there was no network i went to airtel store n they asked to resubmit the docs, after 4 hrs network came n went in 2mins. Again i took the issue to airtel store n they gave new sim n told it wd work in 4 hrs n it never did.

We are unable to browse 3G internet in our area because of very poor 3G network coverage in our area only only single signal of 3G and we want 3G installation in site id: DHNKH1, Vill. Tarajuli, Dist. Udalguri, City- Rowta, Pinno. 784508.
I have filed a complaint about this to Airtel on their official website but no response from them.

I am data plan for Rs 299 per month. Somehow out of no where Airtel has charged me a whopping Rs 4065 for Aug -Sep. When I called their customer care representative, they were not able to justify the bill. They said they will arrange call back from billing department, which didnt come.Now they are threatning to stop my outgoing calls for non payment of bills! This is nothing short of mental harasment of the consumer by the company.They want to extract money no matter what. I have saved all the messages and bills to prove how wrongly these guys have charged me. I want to log a case against Airtel with all the proofs I have. Apart from making them revert this bill I want refund of my money back charged for calling their customer representatives. I want them to pay for mental harrasment they are causing to me and make sure no body suffers like this again Name Amit Bhagat Phone no [protected]

Hi, I have been using my Airtel Post paid connection for past 8 Years. As per my bill plan ( 3G - free for 0.317GB) . But while my bill generation, they have charged me Rs.55.47 for 2G and Rs.126.39 for 4G which i have never ever activated. Also for 3G, they have charged me Rs.787.95, But up-to 0.317GB it is free for me as per bill plan. But that too i never activated it. Also i didn't get any intimation that it is chargeable, before bill generation. But i was using only Wifi for internet surfing, I don't understand how they charged and the bill generated is wrongly calculated totally.