Airtel Complaints & Reviews

Respected sir/madam My complaint Ref no: CBDM[protected] registered on 02-oct-2015. I have called the customer care Thrice for stopping my daily pack Rs 2. but they told to try *129*4# to stop it. but there is no option to stop the daily pack. next time i called to the customer care and told the problem they told to try *000# to stop the one day pack, even this did not work. once again i called to the customer care for stopping the daily pack, they told that they need 48 hours to solve this problem. now 168 hours has gone, but still the problem is not resolved. my money is detected daily. now my balance is insufficient to call, detected all my valuable money. and wasted my time, i want proper solution and remedy for this.

After Being Such a Loyal Gold Customer, still being cheated by airtel. called Everwhere for my complaint, Customer care, Nodal Office, appellate People, If I talk about resolution, that Zero. Airtel is loosing one customer and i m getting any positive response. manager are not coming on call. Complain[protected] [protected] Name- Varun Kumar Mobile -[protected] relationship number -[protected] Interaction ID- [protected] -Harsh Case Manager-Ashish

If you are facing tech issue then why would i suffer the pain of extra billl.

My mobile number is [protected] and rs 338 was deducted from main balance as a charge of internet browsing on 5th oct 2015 at 16:15 instead of balance deduction from netpack balance. From that day, customer care always telling the refund of balance within 24 hrs and even within 4 hrs, but all complaints were closed without any resolution. It's like begging your own money from company. Is there any solution or only port out?

Hi team, I am new Airtel customer of your MNP plan. My details are as follows : Name - Anmol Shinde Mobile NUmber - [protected] Plan - MY Plan 499 Changed to Airtel in July. I have raised this query many times to Airtel customer care. I cant wait now. Airtel have fined me late payment fee for bill of September. Query : At the time of MNP from Vodafone to Airtel following offers given to me as MNP customer : 1. 900 Local minutes 2. 1GB 3G data 3. 2G unlimited From above offers Airtel representative cheat me about 3G data. At the time of confirmation call they have told that you will not get 1GB data, you will get only 840 MB of it. Because as per My Plan 499 has all this benefits. you will not get more than this. After this i called your representative who gave me all the offers about My Plan, she told me that she has to send mail to Airtel about extra benefits. But after 2 bill cycles no one took this my request seriously. I am providing you the number from which i have been asked for MNP to Airtel. Number - [protected] Please collect information of this number to help me out this. Please give the benefits to your customer which you have committed.

Dear Sir/mam I have recharge amount 150/- on my mobile no [protected] on dated 30th Sep'15. I have received recharge message also on same mobile no. On 4th Oct we have received message "SIM card registration failed" then we have talked with customer care, on advise by him we have changed SIM from Airtel office Hisar. Now I Have received call from airtel regarding "Number can't be activated and asking to deposit new SIM". My complaint is "When number was not using from long time then it should deactivated when we insert SIM on 30th Sep (that time it was showing low balance amount 4Rs ) there is no meaning after recharge” Now I request for return my recharge amount from Airtel as soon as possible. Thanks. Regard Lokesh Chandrakar [protected]

Sir I am use 3g data dt 09/10/2015 time 7.40am via mobile but data cut 270 mb this is totelly wrong debit in my data balance I want to lodge a complain in calling 198 customers care complain no but my complain not accepted and refused by sinior.

Dear sir
i rohit rana using your airtel no.([protected]) from last few years. But i faced soo many problems. Airtel company cut automatically my phone balance.I compalint for it soo many times but i didn't get sollution. I recharged my no. On 7/10/2015 amount of 250rs. But now in my phone have zero balance. Never i use internet and other value added services.I don't know why they apply unauthorized charges to me.
Sir i know that airtel is a big brand but i faced this problem soo many times.

Is this type of airtel give service to customers?

please look into this matter and resolve my problem and revert my balance.

Rohit rana
[protected]
[protected]

I am still not able to use my interet each time i called got an incorrect information no help given by the represntatives fake information and promises made each time i am extremely depressed this time with the services and the assistance provided. No help given till now csr's kept saying request in progress wait for next 4 hours i dunno wats going on.

This is regarding verification and activation of my mobile number which I have ported from BSNL to Airtel . The SIM has already been ported to Airtel and is having signal but no outgoing and incoming call/message are allowed on the number. I discussed the issue with airtel customer support for which they suggested to 59059 for number verification, I as per their tried the same but in vain. I again contacted airtel customer care with the issue via mail / teletalks for which my alternate airtel contact number details were asked by them which I provided to them with no waste of time. On getting the details they assured me to activate calls on number on or before 06/10/2015 but on promised date they asked for another 2 days. Now the two days has also passed and it is about 3 weeks I am waiting for my number to get activated.this number is of great use to me each of my known is aware of this number and important information used to receive on this number due to which I am facing lot of problems. I am also asking airtel to give me portal code to switch to another subscriber if it is not possible to resolve my issue but still no prolific response received yet. It is therefore kindly requested to intervene in this matter immediately for the resolution of the issue at the earliest.

Hi, I have been using Airtel prepaid number- [protected] for more than 8 years. I was travelling abroad last few months . Now the sim card is deactivated due to no outgoing calls . When i went to the store for clarification and reactivation, their attitude was only indifference . I believe TRAI does have guidelines on this and found few as below. There shall be no deactivation if the balance in prepaid consumer account is Rs.20/- or more. A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number;. Consumers shall be transparently communicated the terms and conditions of deactivation of SIMs due to non-usage. I believe I had considerable balance and validity. I have not been given notification well before time mentioning a due date. I request you to verify and reactivate my sim at the earliest. If the number cannot be reactivated immediately, please send the statements of activity and charges taken since my last recharge. Please respond at the earliest, so I can pursue further with right authorities.

I was trying to recharge my Airtel phone number ([protected]) with Rs. 150 through debit card. Number falls in Telangana circle. However money got deducted from my account and recharge did not happen through. Please initiate refund for the amount so that I can recharge again. Regards, Partha Pratim

I have been using Airtel 3G dongle for three years and i got a call from Airtel for an upgrade to 4G and they have promised me the same plan and tariff will be applicable to 4G. I have purchased Airtel 4G SIM and 4G device from Airtel Service centre. Since then 4G is not active on my number([protected]). 1) Spoke to 121 and 4G technical department. No one knows why 4G is not getting activated. They blamed my device. I tried on different device and it did not work there and i used another 4G sim on the same device and it works which proves it is not device issue. 2) Spoke to Nodal team with no resolution 3) Spoke to Appellate team and till now no resolution. Service request number 64759780 I have no clue where to escalate this and get my 4G services up and running. I have tried all possible ways and it has been over a month and no resolution. Can someone help me!!

Dear mr.mere pass pepsico comapany naam se phon aaya or mujhse bola ki aap 6800rupees ka inam jeet gye h aap hme apne ATMcard no. & atm pin de do hm aapke account me 6800 Rs transfer kr rhe h . mujhe lgta h ye no.fraud h .plz sir take action..

1.On daily basis i was getting the messages from airtel for an offer of 1GB + 1GB 3G data free for Rs 297 for 28 days. 2. Yesterday night i have received the same sms, so i have recharged with Rs 297 and didn't got any benefit instead i got the benefit of 2000 local A2A mins for 28days. 3. Today in the morning i called upto the customer care and they were of no help. Attached are the screenshot of messages. I feel I have been cheated.Pathetic service, i won't recommend anyone for airtel.

I registered for Airtel broadband connection on 30th of September 2015, and as expected got a call from a representative Nagraj- [protected] on 1st of October, he came to my place and first thing he asked, madam payment??.. he took my documents required. After that day he has been ignoring my calls, i called customer care airtel and they too are least bothered i call them like 4 to 5 times a day. the only thing they say is "we will raise a complaint" its been over a week now but i haven't recieved any call from them for installation of internet connection. Now they finally are saying that the box ( DP) is full so the delay, i asked them to refund the amount so that i can take another connection but in vain. my request id: 60296138

Mr Mittal I am not happy at your Company 4G services launch in India.I am an NRI who is on business trip to Hyderabad (AP) and 5 days back purchased a new pack of 4G from the retail dealer in Hitech City (Madhapur).Later I come to know that the Service is not getting activated because your Sales Team has sold me a pack with a wrong SIM number and wrong Mobile Number.The case has been registered with the local Airtel Sales Team but no response since 3 days !! What is this going on .. I am a Telecom Engineer myself and amused at this pathetic service.You can reach me on at [protected] & Twitter @WajahatIqbal2.Simply putting great Billboards on Banjara Hills & Jubilee Hills will not help if the QC and Sales/Support process is weak.I have worked globally and know the service turnaround of other Telecom Providers very well. I hope Airtel take a lesson from this delay in Service provisioning.Thanks - Wajahat Iqbal Email: [protected]@yahoo.com

Hi, This complaint is regarding Airtel Broadbrand Account No: [protected] and Fixed land line number[protected]. Escalation No - [protected]. Internet connection was setup in our home on 30th September night. It worked for that night and did not work from next day afternoon i.e. on 1st October. We called the customer care and the technician came and fixed it on that night. It again worked only for about 12 hours and did not work again from next day afternoon. We again raised a complaint on 2nd October. We have called customer care atleast 10 times and Airtel Sales person (Manju-[protected]) 5 times till now but the issue is still not resolved. When we called the technician again, he told that there is some problem in our area and issue will not be fixed. Then, why was the internet setup in our home at the first place. Why cant the Airtel guys simply say that there is some problem in our area and refuse to give connection. Why are you people wasting our time? AIRTEL HAS WASTED 8 DAYS OF OUR TIME. We got fed up with airtel service. We will not recommend airtel to anyone. Please remove the connection, take back all the devices and refund our money. We dont want this kind of service. Even if the issue is resolved now, we believe it will be just a temporary fix and not a permanent one. Also, if we face issue again, we are sure that it will take minimum 1 week for you people to fix it. Today Airtel customer care has given me the number of technician who is assigned to fix my issue, his name is Vijay kanth (mob : [protected]) to know the status, when i called him he simply told that he is not dealing with my complaint. This mean no one knows who is going to fix my issue & the customer care & escalate teams tells us every day that the issue will be fixed by eod today which is not happening since 8 days. So, we want to quit airtel for lifetime. Remove the connection and refund our money asap. We want to go ahead with other ISP at the earliest. You can check our account details and find out when it is activated and from when it is not working and what is the usage. I will never ever recommend airtel to anyone. This is the mosy stupid & irresponsible people i have ever seen. I need my money back. during 8 days, its a big loss to me as I'm unable to work at any time. Thanks Ravi

Sir, i want to inform u that on 07 Oct 15 1700 hrs (appx) i made a recharge of rupees 350/-to wrong subscriber [protected] in place of right subscriber number [protected] through a retailer. Immediately after the recharge i realizes the fault and same matter informed to call centre. They informed me to send a msg in specified format.i did the same and got this reply .Circle detail is not found in the system for wrong subscriber number [protected] or Right subscriber number [protected].Please contact to circle coordinator.Then immediately retailer talked with an executive for sorted out the matter.I am astonished by the reply of the executive that he was not able to sort out the things as some technical problem.Now I want to know through you that whether i would be able to receive/adjust my money.I have initiated the procedure for reversal of the amount at the right time so when and how my money will be back.Thank u

I live in virar east ( phoolpada ) and have been facing problems with the 3G internet networks issues.I have take one of the expensive plan. But unfortunately Airtel is not bothered to resolve the issue even after numerous calls n complaints just giving lame excuses if network issues. How are they being given license for higher networks when their existing networks they r not able to service...

I applied for porting on 21 Sept and till date my number is not active. My Complaint ref no. PR[protected] on Airtel site Dt:06/10/2015. The complaint not resolved but shows status closed. Been to the airtel showroom number of but no result. Yesterday again 07/10/2015 i was given new sim and was told will be activated in 4 hours... Airtel staff playing blame game and giving me different numbers to call and know that status.