Airtel Complaints & Reviews

Today morning cannot call from my no, checked balance, it was reduced to 0. Recharged with Rs 222, caled cistomer care, and was surprised to hear that balance was deducted due to internet usage at late night !!! I havent used any internet from my mobile in the period that has been stated at all!!! Uexpectedly my data balance got deducted from 834 MB to 13.2 MB, and main account balance got deducted by apprx.414 INR. Customer care officials didnt give a proper response.Even after repeatedly telling that I have not used it, and want a solution if data is being leached out illegally, Mr.Atanu Mukherjee (the name I heard) disconnected calls twice without giving a proper solution.The main account balance had also not been refunded!! This is a pure case ofcheating.Pls enquire on the same.I confidently deny that internet has been used from my phone. This type of response from customer care officials is not acceptable at all!! Specially complaint handling of Mr.Atanu Mukjherjee (he is perhaps a senior responsible person) is totally unprofessional. Pls resolve the issue.Balance has been deducted illegally. I want my main account balance of 414 INR(apprx) and apprx 800 MB data to be refunded immediately. Thanks, Rajdeep Santra [protected]

They have got the worst customer service. I recently lost my phone so i had to blck my sim. For that i called on 121. First of all their advertisements and dats pack offers are never ending. Then the option they gave to choose frm to contact them were so vague to clearly identify which option to cjoose for deactivating the sim. They should understand there are matters more serious than promoting their data packs and should provide easy and fast redressal of our grievances especially in cases like these. It literally wasted 1 hour of mine to simple search where to request for blocking sim and finally had to wait till morning to actually visit their service centre. Even there tge employees said to go 121 and get it blocked. But i refused because i didnt want to waste yet another hour on this. So please limit your advertisements on customer care and realise that there can be some serious matters.

I am Dr.Deepak N.Khedekar from Navi Mumabai. My mobile no.[protected] (Vodafone service).Since yesterday I am getting sms from Airtel services. According to recieved sms, I had applied for Airtel service and had been given [protected] no. Hereby I want to clarify that I have not applied for any new connection from Airtel. Someone have submitted fake documents and applied for new connection .I am requesting you to take action against the same otherwise I ll take legal action(police complaint) against Airtel services

Sir/ mam I suman kumar using airtel mobile no [protected] of bihar state. I am in roaming in assam state (jogigjopa) from few days . From 1 week i was unable to make outgoing calls but incoming calls was ok. So i called customercaee then customercare representative told me there is problem in sim so changed it. For that i espacially went to bihar and took a new sim of same no. In bihar both incoming and outgoing call was ok. But when i came back on 6.11.15 to assam same problem occurs again i was unable to make outgoing calls. Again i called customercare then customercre representative transfer my call to his senior. Airtel customer care reprensentative senior told me thar in assam there is no facility of outgoing calls in roaming then i told him that i do call in assam in raoaming from same no [protected] more than 5 years. Then he argued me alot and then call me from another no [protected] and abused me alot and block my sim and incoming call also. So please do needful. And Airtel should be fire that guy from his job. Thanks

The said ip tv is not working since the past more than five months.However, the engineers are unable to fix the problem.We have also requested to remove the ip tv connection and provide digital tv connection.It is surprising that there is no response absolutely.The organisation is so huge that it has no time to listen to consumers.Huge amounts of money are collected by way service fees and also service tax and it is shamefulthat there is no response.Can we speak to some responsible person in airtl.

I have 4G compatible mobile, I have upgraded my sim card from 3G to 4G . but its not able to get 4G signal. even on the same location I am able to use my phone to with another 4G SIM. I log a service request & request to Airtel to resolved it, but they closed my service request without my satisfaction. I called them agin but again they are saying the same thing that your service request raised again you will get resolution in next 2 days. how cheap customer service .

Hi, My Airtel Digital TV customer ID is [protected]. I have recharged by 250/- on 28th oct, through freecharge.in, using netbanking ICICI bank- Transaction ID - [protected] but amount has been reversed back on 29th oct and have received SMS "Namaste! Rs.250 have been reversed towards wrong recharge from your airtel digitalTV ID [protected]. Your current balance is Rs.28.59, valid till 31-OCT". After dropping mail to airtel received mail [protected][protected][protected]-- Dear Vibha, Greetings from Airtel! This is with reference to your email regarding recharge concern for your Airtel DigitalTV account [protected]. We would like to inform you that as per our records dated: 04/11/2015, please note that your transaction of Rs. 250 on 28/10/2015 was not successful. Kindly contact the website helpline for the same. We hope that this response has addressed your request suitably. Warm Regards, Shadab Anwar DigitalTV Bharti Airtel Limited Upgrade to HD for FREE! Buy a 12 HD Annual pack for Rs.1300 & get SD to HD upgrade absolutely FREE. SMS HD1300 to 54325. *T&C apply After dropping mail to freecharge recieved below mail [protected][protected][protected]-- Dear Vibha, Thank you for choosing us as your recharging partner. We understand that there has been some inconvenience regarding your recent transaction and hence, you have reached out to us. Please be rest assured that we are here to facilitate your overall recharge experience. We have checked our records and can confirm that your transaction was processed successfully. The details of the transaction is mentioned below: Order ID: -FCDW[protected] Transaction Amount: Rs. 250 Operator Transaction ID: [protected] Recharged Number: [protected] We have already processed the cashback of rupees 50 against this order id: FCDW[protected]to your account as FreeCharge Credits. You can check these under the 'Credits' tab in your account summary at https://www.freecharge.in/#/credits We would request you to recheck if the 'Recharge number' entered by you was correct. Please feel free to get back to us if there is any question/concern with this transaction & we are right here to assist you! Happy FreeCharging! Customer Success Team For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store [protected][protected] I have not got 250/- from freecharge or deposited in my account or in airtel digital tv or ICICI bank. Please resolve query. Regards Vibha

Dear sir my name is nagarjuna from chennai, on[protected] i applied an broadband new connection i have submitted all the documents and money, at that time taking money they have informed with in 3days connection will come upto now nothing happen, i just call the customer care and tell my problem they told no network feasibility in my area. [protected]@gmail.Com

Hi All,

I have the record of each and everything, Firstly I use to recharge monthly, When I was trying to recharge once I got an option for 6months with an amount of 2460 for 19channels, but when i check my package now they only show me 18 channels, I spoke to the call center and they say its only 18 channels now, than why did your airtel website say its 19HD channels, And also they fool us I dont know whether this complain will reach in right hands, And a necessary action could be take,

You ll can reach me on [protected], I stay in maharashtra, These people are getting richer day by day by fooling the common who struggles to earn his daily wages,

Coming Back to complain, I use to have *movies, movies plus HD, and Zstudio now instead of that they show me, stat sports all channels which I dont watch,

I am going to attach a screen shot under, along with my Customer ID number and also please check, the package with the amount mentioned, The worst experience is your call center people, don't have manner's to speak, Your supervisor's hung up on me, What a customer service this is, People say In india these complains are not entertained, but I think we all should set an example by penalizing these companies, so that no other companies should do again this to anyone, And each and every customer should be treated the same way,

Regards
Ganesh
ganny.[protected]@gmail.com
Pune MH
[protected]

I am using airtel service for my phone [protected] at Mumbai. I received a call this morning i.e. 6th Nov. at 12 noon or so from Airtel executive. I had to discontinue the call as I was in a serious meeting. I received the second call which I responded by saying i cant take your call and disconnected. she called me third time and started shouting saying why did I disconnect. I could not continue as I was in the meeting and disconnected the call. After I was through with the meeting I noticed that my outgoing was barred. This is what has happened with Airtel executives now. I called customer care number and spoke to one Ms. Priya who was unable to tell me any reason for barring my outgoing. I enquired from her that the rude executive who called me earlier was Ms Sankari. I had to send a request mail to [protected]@in.airtel.com for debarring the outgoing facility. It was done promptly but I had to suffer for 3 hours. Who pays for the inconvenience caused to me ?? Such executives should be sacked immediately and proof should be shared with customers if Airtel has to prosper. This is what had happened with Reliance when they were at peak !!

Dear Concern,

I am using Aitel Prepaid Sim [protected]. From 2 weeks before I’m facing the same issue from airtel Network that is they consuming data more then the other networks. Not only me my friends also oftenly facing the same issue. I am really tired and unsatisfied about my issue till not closed. I tried lot of officers. Hence i attached my complaint details as follow true to my best of knowledge.

Whenever i ask them there is no more change in the reply the same answer coming like auto reply.

I really shame to be this network. Please help me i[censored] can.

No.1
Highly unsatisfied with airtel customer care
udayachandiran1711
AttachmentsOct 30 (7 days ago)
to 121

Dear concern,
I'm the regular customer of you which using the internet service highly (per
month i can recharge more than rs.2000 only for internet pack- please check my
passed recharge details). Yesterday around 5pm i faced a issue which happened
often in your service ie. @ browsing sometimes more data consume from the
normal level for example within 2-3 minutes of data consumption shows more
than 200mb. I know i'm using 3G network but i never received before the speed
more than 50kb per sec according this calculation I doubt how it will happen
that is within 2-3 minutes data consumption more than 200mb. So I reached
yesterday to your care (yes its not a customer care it is your care because
they convince actually the doubted people's not for care those.) they convince
me it may happen . according that I highly unsatisfied with your customer care
officers particularly name of Mr.rajesh (senior officer). he never tried to
resolve my problems oppositely he convince me every minute.(ref.nos
-CBDM[protected] & CBDM[protected]

So I highly unsatisfied about ur customer car. Now I really upset to using
airtel service (the biggest network in India). I think this is the last try
before I go to the consumer court so kindly help me as soon as possible.

About the issue, and complaint numbers as attached.

Thanking you
Regards
D.udayachandiran


Reply
[protected]@in.airtel.com
Oct 31 (6 days ago)
to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding excess data consumption for your airtel mobile number [protected].

We have verified your account details and were not able to find any incorrect deduction from your dedicated account balance towards data usage.

Please dial *129*08# (Toll free) to check your main and dedicated account balance and validity.

In future, we recommend you to keep mobile data off when there is no usage.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Divya Prakash
Service Specialist
airte


No.2
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/11/2015 07:13:04 AM
Subject: Am I using 4G(ery) network?
to 121

Dear concern
Regularly I'm facing the issue and I'm complaining so. but there is no change
is happen (THE DATA CONSUMING EXTRA). Yesterday I clearly understood what is
going on in ur network. Before using download I screen short the details of
available data it is 865.28 and after downloading 292.57 mb the detail shows
the available data is 565.68. I'm the degree holder of maths I think 865.28 -
292.57 = 572.71mb. But after the data CONSUMING the detail shows 565.28 which
means 7 mb extra deducted (i don't know which mathematical geniuses doing
this)This is not a big issue but it is one of the basic of the big issue.
Actually I use and cut the internet oftenly a day it more then 10 times so one
time 7mb means per day 70 mb. I'm using 4G network or 4gery network?

The details as attached pls verify and revert back.

Regards,
D.Udayachandiran
[protected]

Reply
[protected]@in.airtel.com
7:46 AM (6 hours ago)

to me
Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile number [protected].

We have verified our records and there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid.

Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Mohammed Murtuza
Service Specialist
airtel

No.3
தே. உதயச்சந்திரன்
1:44 PM (45 minutes ago)

to 121
Dear Mr.Mohammed Murtuza (Service Specialist),

*How did you verified your records, can i get the same reference please. Reference No, Record No. anything?
*How can you say "there is no wrong data deduction found on your number and data deduction is as per the data usage and deduction is valid". i sent clear details. Please read the mail first and reply me. Is this auto reply?

Reply
Dear Customer,
Greetings from airtel!

This is in reference to your email regarding data balance deduction on your airtel mobile number [protected].

We have verified our records and there is no wrong data balance deduction found on your number and data balance has been deducted as per your usage.

We regret to inform you that we are unable to provide the usage details.

We urge you to close all background applications as they constantly consume data if not closed.


Please dial *129*08# (Toll free) to check your balance and validity.

Thank you for choosing airtel.


Best Regards,
Shilpa UN
Service Specialist
Airtel


Thanks & Regards,
D.Udayachandiran
[protected]

Airtel Customer Service is practically the worst. Called So many times bt no SOLUTION.
1) Called FOUR times for same problem but NO Solution
2) Thy chrg for calling cust service no. bt dnt SOLVE PROBLEM & put call on LONG HOLD
3) Dont evn bother asking previous complaint No etc. (CONRC[protected])
4) Did not ask Transaction ID ([protected]) for online rechrg frm My Airtel app
5) No. of Customer care reps i spoke to with thr name 1) Mumtaj, 2) Sagar Sharma, 3) Vaibhav and last very interesting one Sr. Supervisor- Firdos Shaikh who straight away asked me to wait for 7 to 8 days more without bother to to chck previous complaint no which had been gvn to me by the Rep -Mumtaj only aftr insisting her for complaint no. Also he did not even ask the Transaction ID msg i gt frm Airtel aftr successful recharge thru My Airtel mobile App. Whn asked why didnt he asked he kept repeating his company policy is to ask customer to wait for thr money to credit in thr acc which i feel is Disgusting reply to customer who has been calling since Two days for not getting recharge balance in acc, so i asked the rep without referring to my com no. and inquiring abt Trans ID msg i rcvd post rechrg on wht basis he is straight away asking me to wait for 7 to 8 days and wht Guaranty he is providing me it will be credited to my bank ac so he kept me on hold without informing for 12 min . Pls note during ths call i asked is ths call getting recorded by airtel he said yes thn again i askd how he is sure ths is the solution without knowing my problem completely... he again said its company policy for all customer bt thn I said I was told tht technical team will call me by previous rep thn he said he is nt sure abt tht. I was kept on hold many times during this charged called without any solution and despite of calling many times. The Sr. Supervisor said he cannot do anything other thn I should wait and whn i asked the 2nd Sagar rep who also also told me my problem will be resolved very soon by technical team which never happen he said he is sorry abt wht previous rep tod me that’s all. So all thy all can do every time a cust calls thm thn give them time-frame and make customers FOOL again and again. All these people in cust service airtel did not resolve my small issue instead they made it worst by fooling me every time whn i called them on thr 121 paid customer service no VERY PATHETIC EXPERIENCE

Pl help me from 30th Oct i am running to get the unit rectified(Hot spot) ...but none in the Airtel wants to help. 1)Will resolve before 3rd Nov. 2)2nd mail says will resolve in 90 days. 3)3rd mail wrongly send to with my name changed to Rohit Kumar and wrong contact no I am sick.. can some one seriousely help out [protected][protected][protected]-- Dear Rohit Kumar, Greetings from Airtel! This is in reference to your email regarding call back for the Airtel Data Card number [protected]. I tried to reach you on the alternate number [protected] twice but nobody responded. Hence, I request you to write us back your concern through email to do the needful. Thank you for your co-operation. Yours sincerely Debarati bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: appellate.[protected]@in.airtel.com Cc: Sent: 06/11/2015 12:35:04 PM Subject: To whom so concern How do you read this mail from your org.Are you finding your customers to be fools..? Without even reading and understanding my problem, you keep sending mails. [protected]-------- Greetings from Airtel! This is in reference to your email expressing concern regarding the network issue for the Airtel Data Card number [protected]. I regret the inconvenience you are experiencing. Your feedback acts as the roadmap for our planning and decisions on network deployment. Further, I would like to inform you that as per the Service Request number 66037232, new site has been planned and we shall update you within 90 days. I thank you for taking out the time to voice your concern. At Airtel, we believe that our customer's feedback helps us improvise our services. I request your kind cooperation. For further queries, please do email. I will be delighted to assist you. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely ASHLEY WONG bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 06/11/2015 10:36:41 AM Subject: RE: URGENT ATTENTION PLS Thanks for the mail and regret to say no one had called me as promised by you. Today is 6th Nov 2015. Can you tell me the process to get this returned, address to courier With Warm Regards K.Krishna Kumar Menon +91 [protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: 31 October 2015 17:00 To: [protected]@eurekaforbes.com Subject: Re: URGENT ATTENTION PLS Dear Krishna Kumar, Greetings from Airtel! This is in reference to your email informing us about unable to use data services for your airtel data card number [protected]. I regret for the inconvenience caused. I verified our records and found that your complaint is already registered with reference number 66037232. You will receive an update on the same by 10am [protected]. For further queries, please email. Yours sincerely Gitashri Sarmah bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 31/10/2015 04:25:03 PM Subject: Urgent attention pls To The Nodal officer I regret to say that, I have a hotspot(4G) purchased from Uttarhalli out let about 2 months back and the same was malfunctioning continuously. In a month I spend 20 days at outstation and I found it to be too difficult to handle as the speed would go drastically down at Hyderabad/ cochin etc. More over the hotspot doesn¿t work of it own and it needs to be connected to the laptop.the movement the wire is removed the internet connection gets cut.(Wi-Fi mechanism doesn¿t work) I took up this issue with your uttarhalli office and they tried all that they could do and nothi

Hi,

Please Terminate my 4G post paid dongle connection with immediate effect and let me know how much due i have to pay for the dis-connection.

Reason for disconnection:This was my company connection which i got from my previous company & as i am no longer in the company i want to terminate this connection immediately.

I had raised another request for connection termination around 45 days ago after which i got a call from the relationship manager.He was not at all ready to terminate the connection and giving me various alternative which i didn't agree.Finally i salted for converting the postpaid connection to Prepaid connection as per him.He told me to go to the nearest branch and apply for the change.I went to the Infosys campus, electronic city phase 2 outlet, Bangalore and submitted the papers and paid for new sim card.As per them they told me it will be done within two working days.

After one week when i didn't get any reply from them i went back to that outlet for update they told me this cannot be converted.This is very frustrating i went for this change to postpaid as per relationship manager confirmation only and after doing all paper work, submitting documents & getting new sim card i was told this is not possible.What kind of service is that & my bill still continues to generate.

I have all the documents and proof collected from the concerned airtel outlet & if you don't terminate the connection immediately i will be forced to lodge a complaint against this harassment in consumer court and will also not be paying a single rupee from next month as after numerous request also you are not closing the connection.

Thanks,
Rajdeep

I made a complaint regarding my airtel no. [protected], of data being consumed at a much faster rate than normal...evn if i open jst static web pages or facebook or gmail without refreshing the page, still 80-90 MB 2G data gets finished per 1 hr...its happening since the past few months..i use the sim on huawei net setter and my OS is ubuntu... I had made the complaint on 25th Oct and it was promised to be resolved within 3 days...i registered my alternate no.-[protected] also to b called upon by the customer care executive, but they nvr rangup themselves..then manytyms i again called them, and they jst kept re-registering the complain and promising to call back within 2 days, each time...but 10+ days have passed, i haven't received any call and issue is still persisting..

Dear Monalisa Aswal H, Greetings from Airtel! This is in reference to your request regarding deactivation of internet service on your Airtel mobile number [protected]. I regret for the inconvenience caused to you. I would like to inform you that when you requested for deactivation of internet due to high expensive charges, your account was retained and your charges are explained on 27/09/2015. As per the transaction id [protected] on 06/10/2015, your data pack has been deactivated. Since the data packs are flat rate the charges levied on your bill is valid. Thank you for your patience. For further queries, please email. -----Original Message[protected] From: aswal.[protected]@yahoo.in To: [protected]@in.airtel.com Cc: Sent: 05/11/2015 09:35:37 PM Subject: [protected] Please go through the following thread and respond !!! On 5 Nov 2015 11:50 a.m., Monalisa Aswal wrote: My request is that - For raising the request on 27 September the deactivation happened on 7 October. I made it clear that I am not interested in the extra data pack. I do not see the point in charging me for the excess 5gb data pack just because Airtel was in-efficient in deactivating the service in time. I request for the revised bill for the cycle of 27 September to 26 October. Please resolve and act on the issue and do not provide redundant information. On 5 Nov 2015 11:23 a.m., [protected]@in.airtel.com wrote: Dear Monalisa Aswal H, Greetings from Airtel! This is in reference to your request regarding deactivation of internet service on your Airtel mobile number [protected]. I would like to confirm that the service is not active on your account since 07/10/2015. For further queries, please do email. Best Regards Chandra Moulika Guntamukkala Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: aswal.[protected]@yahoo.in To: [protected]@in.airtel.com Cc: Sent: 05/11/2015 11:12:17 AM Subject: [protected] Repeated requests since September 27, 2015 (after the 25 August-26 September billing cycle) for deactivation of the extra data packs for 1gb and 4gb were not acted upon immediately. Highly disappointing app which provides no facility for deactivation. Please check the previous interactions with Airtel - not enough clarity on resolving the issue, Especially Id [protected]. The charges for the mentioned data packs are again included for the billing cycle 27 September - 26 October. The issue not handled properly and will be making the payments only after the resolution of the billing amount. It's has been mentioned 4 hours is the due time. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information.

I am a female gender, and yesterday night 19:00 pm got message from airtel no:[protected] about unnecessary text message and given mobile no +[protected] to call back. i got streesed about after recived messag. kindly concern my compliant about the person and punish them.

I / We New Way Travels office situated at 401, Kane Plaza, Opp. Magnus tower Near Chincholi Bandar Road, Mind Space, Malad ( W ), Mumbai :- 400064. we have Airtel Landline + Wifi Internet . last 20 Days wifi Connection not connecting with other device such as Laptop, Computers and also we also have lodge complain on 121 but no satisfactorily reply from your side. so, Pls. Register our fresh complain and send your technician and solve the problem as soon as possible. Tel. No.[protected].

During past two-three months I am facing issues with the mobile internet
service provided by you. My mobile data pack balance is coming to zero all of a
sudden without actually I using it. Initially I ignored it thinking some
mistake from my end.

But today it happened again. My mobile data balance before going to bed
yesterday night was more than 1.5 GB. Today morning when I started the data
service, I received the message stating 100% data usage alert. Please note that
I have 3123MB of data plan activated with billing cycle starting from 26th of
every month. My mobile internet usage is limited to only reading news paper,
Gmail browsing and nothing else. I update all my software's only while in Wi-Fi
network in office. I am unable to digest how 1.5 GB of data can be consumed
with disabled data service during night.

I have got connection of airtel digital Tv on 3rd sept 2015. I requested to change the plan to Malayalam south pack with monthly subscription 179. after one month I got only few channels and malayalam. I thought my plan was changed. Now I got message that my plan is 456 pm.Yesterday I tried to change online. But no use. There is no link for 179 plan change. Today I called [protected] and requested to change my plan ..But some1 gave me another number [protected]. But getting some recorded messages only. I want get my plan changed to 179 Malayalam plan ASAP. my customer number is [protected]