Airtel Complaints & Reviews

I have been charged excessively by them in the bill raised by them in my August Bill. Their executive had said that after a data usage my connection would slow down, and I would not be charged any extra. However they have charged me excessively by Rs. 1500/-, for which I want a waiver.

Dear Sir/Madam, I have received phone call from the following number +91 [protected] on 28/9/2015 at 5:53pm, As soon as I attended the call that guy started talking in vulgar language. Request you to take necessary action against that guy bearing phone number +91 [protected]. Thanks in advance. Regards, Deepak.

We have relocated recently to the below location and the mobile signal strength is zero (0). We get zero signal at the main door and we are 4 people who are using airtel mobile service. #9, 10th cross, 1st main, Prashanth Nagar, Bangalore-560079. Land mark: near shobh hospital/near prashanth ganapathi temple. This is not a new area in bangalore, the area is almost 30 years old with thick residential presence. It is observed that the signal strength is average to good in neighboring street. Regards, Raghavendra.

I am using mobile number [protected] from several years. 2 months ago i lost the sim n my id proof too. i recive my id proof a week ago n i got a new sim from same number [protected] which serial no is mentioned in attachment. the sim is active after 3 hours. But there is no signal from next day. i went to airtel store there is no information about dis number. if i am calling on my number it saying phone no doesnt exist. kindly help me and contact me on [protected]. I want my airtel number [protected] back bcz it is registered with my various bank accounta and as well as adhar card. kindly lookin to the problem n do needful

Last month i convert from airetl prepaid to airtel postpaid. At the time of movement, airtel executive said prepaid balance amount will transfer to postpaid and it will deduct in first bill. But they didn't deduct any amount. If i call customer care, they are redirecting my call from Prepaid to postpaid and postpaid to prepaid.

Hello, I am Sahil Sharma. i want to complain about Airtel. Its been a month i have been regularly complaining to airtel about network issue.I started to complain on 22 August 2015. My second complaint was on 28 August 2015. Then i have complained almost 8-10 times more in september. Its been more than a month now but my problem has not been resolved. I call them regularly as i am facing a lot of problem. Whenever i make calls my call gets disconnected. Even i am not able to receive calls. Secondly, i have also opted for their 4g service but in the past 1 month my 4g has not worked. I am not able to operate my internet. I have told them that i will be available between 10:00am - 1:00pm but they always call me after 1:00 pm. I had a work with their supervisors PARAS and SANTOSH. They told me that they will call me back in the same day but i never receive any call. My complaints are not getting resolved. Everytime they give me a new excuse. Please Help me. I can even do number portability but i want to fix this issue first as i am totally disturbed. Thanking You, Sahil Sharma Mail: [protected]@gmail.com

Hi, I am using Airtel Broad band connection and from last 20 days the connection is not at all good and it is disconnecting for every 5 minutes. I have complained almost 4 times and they were telling with in 4 hours it will be resolved but after that no response. Again they will call and ask whether we should come or not and after that they will never come to check and also I took 8 MBPS plan but I am getting less that 1 MBPS speed. My Accnt no:[protected]. Please let me know whether you will help me or not. ( Interaction ID's from Airtel madhavi 59878856 / Subramanyam[protected]

On 26th sep 2015, I have recharged an amount of Rs.100 through Airtel Online Recharge for Airtel No.[protected] . Recharge Amount debited from my netbanking account of SBI but transaction failed. Transaction Ref No. IGOATADVM1 for Rs. 100/- on 26/09/2015 03:43:39. Please credit the amount to my account

Dear Team - I applied for Broadband 1399 option on 17th Sep 2015 at Airtel outlet next to Kailash Colony Metro station, Mr Farhan Front office executive told me there is an offer going on specially for 16th -18th Sep 2015 where you will get free Telephone Instrument model No : Binatone Concept 700. He also allotted me new connection No :[protected] and informed that the setup will be done in 72 Hours. To my surprise nobody turned for next 7 days. On 25th Sep 2015, Mr Gaurav (Engineer) came for installation and told me that neither you have been allotted[protected]instead a new no[protected] is allotted to me ) Nor you will get Free Telephone instrument under scheme. I immediately went to your airtel outlet where i applied and met Mr Pradeep (Store Manager) who assured me that I will get the Instrument today(28th Sep 2015). I have been trying to contact this Guy on his mobile No [protected] from last 2 days but he is not picking my phone. I am in immediate need of this connection and these guys are just wasting my time. Please look into this on priority Attaching the enrollment form for you to understand better Regards

I have ported my no. idea prepaid to Airtel postpaid "[protected]". I have request it[protected] but not yet get any message from Airtel, what is the progress in it, when it will port and when i call customer care they cut the phone and put it on hold no one giving the correct information, if you cannot port then refund my money i will go for another service .

The issue started after I did a port from TamilNadu Sim (Airtel) to Karnataka Sim (Airtel). I am not able to see plans, More importantly, I am unable to receive OTP for any services recently. I have contacted customer care and walked into the store directly many times but no luck. Today, Rakesh from customer care was not even listening to what I say instead trying to describe some thing which is not required. He even refused to tell his full name when I asked for. He cooly says, you can go ahead and complain. Is Airtel 'heads' sleeping, wake up and educate your employees (FEW) how to behave to customer, no manners. Now, I am not receiving any messages as well. At the end, he just disconnected the call which is so embarrassing.

I am a Airtel customer since 2008. On 27.09.2015 I have changed My hello tune. On selecting hello tune it show the song as "Kathirinu" after selecting this song Airtel has sent me a message that thank you for selecting "Orithirunnu" and also they have deducted Rs.15/- for this. Then I have called to Airtel Customer Care for complainting this. From there I have to face very bad experience from the customer care executive. His behavior is very very bad and rude. This couldnot be entertained.

Kindly do the need full for this

Regards,

Arun

This is regarding the complain I made to the airtel customer care, with reference to the lead no: [protected]. I had applied for Airtel Broadband connection on around 23 January.2015, and the airtel executive Name who handled this was MR. Rizwan (his Mob Num: [protected]), and he had takedn Rs.1000 for this pplication. The TBLR num for this application was : TBLR 6914184. I am attaching th Application form soft-copy here for reference. After application, within a week I had received a call from Airtel person (one lady with phone num:[protected]) mentioning the connection can not be provided in my area.When I asked about refund, that lady asked me to SMS my Bank account detail to which Airtel will transfer the refund, and I had even provided the same. However, I got no reply from that person and Airtel after that. When I called up that person around three weeks back from now, she even denied to have called me regarding the airtel broadband connection. I had also called up the Airtel person Rizwan also who had taken application form money from me, and he said he has raised this case to airtel and my refund would be initiated shortly. However even after month 2 month from the date of application I have not received the money back. Moreover, I had even complained one weeks back by calling Airtel customer care about all these as explained above, but no action has been taken till date. They keep on giving complain number and keep on extending the time from last 9 month and they are not doing anything. Now also I have complained and I got complain number 59913108 and I was assured that my problem would be resolved by 26 sep 2015 2:00PM but still I did not find the solution to my problem.

Hi, This is Ravindra Hingule who has a prepaid airtel number [protected] and I am facing coverage problem and disconnections in data services near my region especially at kaundani Post - mandave Tal / dist- satara Pin 415519. And mostly on hill station Near enercon windmills and popular villages like Shendre, nagathane, kusawade. I request you to please look into this matter and solve it as soon as possible.

Hi, This is Ravindra Hingule who has a prepaid airtel number [protected] and I am facing fluctuations and disconnections in data services near my region especially at kaundani Post - mandave Tal / dist- satara Pin 415519. And mostly on hill station Near enercon windmills and popular villages like Shendre, nagathane, kusawade. I request you to please look into this matter and solve it as soon as possible.

Mr Rakesh was contacted at 10 am but he did not attend the complaint. Now he says that l can file a complaint to his authorities, he does not care. Immediate action is desired for preventing such behaviour in future. Dr G K Sharma Tel no. [protected] E-30, Sectot- 21, Noida(U P) India

Airtel has been the WORST customer care and ISP ever faced. Firstly, I have been facing slow internet for quite a while, I raised a few complaints but no one got back to me regarding it, which was ok at first. On 9th September, I called up and made a case that the internet was too slow and mobile streaming wasn't working. It was registered but I didn't get a call from the technician regarding this. Just a day later, my internet stopped working entirely. I called the customer care and they said they would resolve in a day. Two days later. I called up the customer care, they proceeded to tell me they were looking into my complaint about "slow internet", I went on to explain to them that my INTERNET wasn't working at all. They again told me to wait another day. A day later, 10 more calls yielded the same results. "We are looking into your issue for slow internet". ONE- No one resolved slow internet. TWO - MY INTERNET WASN'T WORKING AT ALL. 5 DAYS later, I lost my cool, and told a lady who was working as customer care, 'if you can't fix my internet, please disconnect it'. She went ahead AND PROCESSED DISCONNECTION. I hung up, a day later and asked to speak to the manager. The floor manager was extremely rude and told me 'If we can't fix your internet we will proceed with disconnection' . Through the entire call he treated me like I was stupid because I asked them to resolve my internet AND give me a time for how long it would take. That didn't happen. It has been 20 DAYS today and no one has spoken to me resolving my internet issue, yet I have received a bill of Rs. 2000. I will NOT be paying this bill and I will be putting my internet struggles on social media for everyone to see, as well as filing a case in the consumer court. This is NOT a small issue. 20 days of INTERNET is not ACCEPTABLE. Being rude to your customers is WORSE

Hello Please select below domain names OR Website names 1.www.airtelmoneydatingservices.in 2.www.airtelmoneydatingservices.com 3.www.airtelmoneypimpsservices.in 4.www.airtelmoneypimpsservices.com 5.www.bewareofairtelmoney.com Please contact me, My cell number :[protected] i am ready to make complaint at RESERVE BANK OF INDIA & telecom department india NO NEED TO PAY MONEY for above domains registration and web design we will do it for free Our AIM: how airtel and airtel money services cheat india peoples.its just a cheating network.

I am Deepak, bought the Airtel sim card ([protected]) in January 2015. Currently I am in Singapore having a singtel postpaid connection. My last recharge for the above Airtel prepaid card was on[protected] and made a call on the same day to my SingTel postpaid connection (+65-8515….) As per the Airtel record it was deactivated on[protected]. But as per the airtel terms and condition it should be deactivated only if there is no usage for 90 days. But it was deactivated within 60 days. I called the customer care and sent several mail to Airtel support asked for the explanation and reactivate the same number. But all they did was keep on sending the same copy and paste mails. (As per the information from our end, I would like to inform you that the number has already been permanently disconnected on account of prechurn base from marketing on 07/08/2015.) I am having the Singtel postpaid call record details and bank recharge information for proof that the recharge and call was made on[protected]. Even I am ready to send the Singtel postpaid call record details for verification. (Service No.: 8515…. Bill Id: 0011 Local Airtime Call Charge Date Time Direction Other Party No. Duration Rate Amt before Free Bundle Amt after Free Bundle G 09 Jun 12:14 PM In [protected] 1m 00s Peak 0.15 0.00 Owning Party : 8515….) Since my bank otp’s are configured to this number, I am struggling to perform any transaction in India. It's a shame for our nation that the best service provider in India is having a worst and unfaithful customer support and service. Even the level 3 escalation point Appellate Authority is telling the same untruth story, think that I am an insane person. (Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Baskaran DS bharti airtel limited) Below is some of the mail trial for reference(On 25 September 2015 at 18:58, wrote: Dear Deepak, This is in reference to your email regarding the deactivation issue for your airtel mobile number [protected]. Basis your email, we would like to inform you that on receipt of your complaint we have checked and validated our records and established that the above mentioned number has been already recycled as the same was permanently disconnected on basis of prechurn marketing on 7th August 2015. Further, please be informed that a new number similar to the above mentioned number can be issued to you and request you to write us back in case if you wish to buy a new connection. We hope that this response has addressed your query suitably. For any queries, please do email. We will be delighted to assist you. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Ankit Dalal bharti airtel limited From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 25/09/2015 06:25:12 PM Subject: Re: [protected] So you have not followed the 90 days policy??. Its you mistake and you have not accepted your mistake until I wanted it to be escalated. Because of you I couldn't perform transaction in India. If you can't activate the same number. I want the same sim-card to be activated with different number. from: appellate.[protected]@in.airtel.com to: [protected]@gmail.com date: 27 September 2015 at 13:53 subject: Re: [protected] mailed-by: in.airtel.com :Important mainly because of your interaction with messages in the conversation. Dear Deepak, This is with reference to your email regarding service issue for your number [protected]. I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience. I have cross verified the records and found that, the number was disconnected due to nil usage for more than 90 days on 07/08/2015. The below mentioned criteria are necessary to retain the number in active status and to avoid automatic deactivation: Services are discontinued on account of no usage for 90days, i.e. no Voice / Video call (Outgoing or Incoming) or an outgoing SMS or a Data session or usage of Value Added Services. Post 90days, if you have more than Rs.20 account balance shall be charged Rs.20 for 30 days for automatic service extension. This process will be repeated till such time the minimum amount in your account is more than Rs.20. At any point of time, if the balance is less than Rs.20 the services will be disconnected. You can get the same number reactivated within grace period of 15 days from the date of disconnection. Further, I regret to inform you that, I am unable to process your request, since the number has been recycled and allocated to some other customer. So, there is no feasibility for us to provide the same number to you. Our effort has always been to provide enhanced customer experience. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday Please visit our website www.airtel.in for a range of products and services. Yours sincerely Baskaran DS)

Hi

I am using a postpaid airtel number [protected]. I am using a myPlan of Rs 599. My bill has never ranged more than Rs 2000. However this month i have received a bill for Rs 15, 500.

The extra charges levied include Rs 999 for international roaming along with Rs 12, 000 for international data usage.

I called up airtel customer service where i was informed that i have activated zero rental service on 25th June on my number and pack of Rs 999 was charged on my account. However, i have never activated any such pack either in current month or on month of june. Note that these two heads have 13, 000 to my current bill for services that i have never requested. The airtel customer service center gave me a request no. 65177671 and i was told that i will be contacted by someone to resolve the dispute. Also, i requested Airtel to provide me proofs that i have requested such services. However, i didn't receive any call / communication and received a message that my complaint has been resolved. Also, no proof was provided by Airtel to prove that i have requested these services.

This clearly reflects intention of breach of trust on Airtel's part.

Please resolve this issue asap.

Thanks