Airtel Complaints & Reviews

Date of incident- The Airtel network provider has charged additional charges for data usage in my bill for 2 months in July and August Client - Airtel Full description of incident- The Airtel service providers are heavily charging unintimated additional charges on its customers for internet data usage by giving additional data services more than the plan that the customer would have opted for. And then charging them very high charges for those additional data usage. This has happened to me, Mr. Sriram who have been using the airtel connection for more than 6 years. I happened to choose an Airtel 1 GB data plan - "1GB 4g/3g free (post 1GB data stops)@250" which is expected to give 1 GB of mobile internet data and as the name itself says, it has to stop post 1 GB of data. However instead after completion of 1GB of data, the company is providing additional data about 150 MB - 200 MB and is charging a whooping Rs. 500/- as additional charges for using this extra data. There wasn't any intimation that my 1GB data plan has got finished, NOT even at 90% utilization of data nor for 100% utilization of data and also there wasn't any intimation about the additional usage of the 150-200 MB of data on mobile. Even a 2GB plan would be costing only Rs 450/- however i have been charged about Rs 750/- for using about 1.17 GB of data. That too without any intimation sent to my mobile. This same issue has happened for 2 months in July and August Upon raising a concern to the airtel department, they initially responded back to have a look into the concern about waiving the additional charges. However finally after the 3rd call, they said that they didn't activate any such plan on my account and also that they have stopped intimating the customers about the amount of data usage and that it is my responsibility to keep a track on how much mobile data i have been using and they will NOT waiver any of the billed charges on my account. Desirable resolution: These additional internet charges of Rs 500/- each for 2 months July and August has to be waived. Also going forward Airtel should notify it's customers when the opted data usage is finished as per opted plan and should inform its customers through sms or email about the additional charges for the additional mobile data provided to customer post the completion of mobile data as opted by the customer and play fare with customers. ISSUE DATES: Bill period 1 = 20Jun'15 to 19Jul'15 Bill number =[protected] Relationship number = [protected] Bill period 1 = 20Jul'15 to 19Aug'15 Bill number =[protected] Relationship number = [protected]

I Applied for a airtel postpaid connection but without verifying and doing any verification the airtel channel partner Balaji Traders Are telling me that my profile is high risk profile, when i further asked they told me that verification officer came at my place and verified but no one came at my place to verify anything. They took my documents and photo and activation charge and not replying to my calls, when i asked about my reference number and other information they refused. now they are not replying to my calls also.

From last few months I and my family are facing the network issue from airtel. I have already registered the complaint 3 to4 times but no one is looking to the issue. The executive should come to my place and see the how much problem I am facing while having airtel as a brand. See to the issue and get the solution for my problem of network add. 2778, gali peepal mahadev, hauz qazi delhi-6

I recently paid for a broadband connection on the 6th of September 2015 and my transaction was successful and I was billed Rs. 1000 as installation charges. The next day, I got a call from a representative from airtel asking me to send the documents, I asked if they will not send a representative to send the document and they said no. I forwarded all the documents to teletalk.[protected]@gmail.com as instructed, only to get another call that my documents are not complete. after few days, I had to resend the documents again highlighting the names of the attached documents to correspond to the documents they are asking for, Everytime I call, I will either get a new complain number from their representative or hear a response from them like they are automated, give us another 24 to 48 working hours and our representative will visit your place to do the installation. After that within 2 hours, I received another call to confirm if I made a complain and after 48 hours nothing, I called again and the same thing, they gave a new complain number, said another 24 to 48 hours, and I get a call to confirm if I made a complain and the process keep repeating and it has been 14 days since I registered for a new broadband connection, nothing to show for it. I never got any message from Airtel with my landline number, I sent them emails online and only one reply and the same automated reply, give us another 24 to 48 working ours and our team will visit your place for the installation. I believe what makes a company incredible is putting their potential customers on a high frequency, take their money and do not provide the service been paid for and refused to provide a refund as well. I will be really grateful if my complain is given due attention. My airtel Application Number: ONFARID01236476

Hi i am mukesh yadav i want install a mobile tower in my land but i don't know how to contact the company. because i want use a fluent internet in my village because there no 3g or 4g network shown. please do need fully. my address is village kothari, post machhalishahar, dist. jaunpur, u.p.(e) 222143. please contact me [protected]

Airtel Wi Fi for fixed landline no[protected]Down at our residence A-73 Shahpura Bhopal since last one month . Problem not resolved since last one month even after repeated reminders. We are paying @1000pm under unlimited data scheme with no internet connection Request u to solve it immediately failing which I will be forced to take Airtel to consumer court for harassment of customers

I have a postpaid connection of airtel. I had paid mobile bill of Rs.909.25 dated 11.09.2015, biller tranction ref. EBP[protected]. but AirTel, Bharti Mobile Limited not received payment. my inb reference no.IB25644847. my no.[protected] relation shil no.[protected] bill no.[protected]

Good day, I have applied for mobile mnp and broad band connection, one of your partners contacted me and proceeded with the application process. The broadband connection was connected after 2 days and there is lot of confusion with the number also. Apart from that the representative has taken 300 rupees from me for mobile mnp and didnot provide the sim and also whenever I called him he says that today I will receive the sim.It is more than 5 days. His name is Alankar(mob[protected]. This is really pathetic on part of Airtel. I am an Airtel customer (DTH, mobile) for more than 4 yrs this is really shameful to provide such services in Noida. I have already requested for complaint with reference number as- PO[protected], BUT it has been closed without my consent. Why the service of Airtel has degraded so much.

Please note that I have deactivated GPRS from my airtel SIM mobile [protected] but still false billing coming since 02 months. In this regards i would like to say that I have already discontinued GPRS through airtel customer but false billing is continuing .Neither I will pay this amount nor I need this connection. Therefore it is better to examine the case and revert the bill or stop the connection.

Hi we have raised a ticket (complain) in regard to Land line disturbance and to restore a broadband connection. AirTel ref.# 59564618 dtd. 14.09.2015 12.48pm. After several followup on the same issues Airtel has failed to keep up its commitment to fix the issues in 24hrs.

Hi, this is sanjay kumar having prepaid airtel conn. [protected] yesterday i lost my mobile i want to request the airtel team to pls blocked my saim card . if any further process is there to issue the ruplicate sim card airtel ler me now thanks . sanjay kumar [protected] (saharanpur-u.p)

Sir, I beg most respectfully to state that the subject mobile number: [protected] is used by Sri Nityatmanandaji (Gitendu) Maharaj of SRI RAMAKRISHNA MISSION to be used during his stay at Belur or Kolkata. But to the utter surprise of Sri Nityatmanandaji Maharaj, AIRTEL has sent SMS to his number claiming Rs.2900 (Approx) as over due amount causing his undue anxiety. In the circumstances, it is my humble request to your good-self to kindly arrange to resolve the issue. Further, DND may please be activated on this number. Thanking you. Yours faithfully, GAUTAM BOSE Sevak to NITYATMANANDAJI MAHARAJ (GITENDU) Ramakrishna Mission Cherrapunjee, Meghalaya, Pin-793111 Cell: [protected]/[protected]

I had applied for a Broadband connection in Bangalore and paid for the installation charges as intimated to me by Airtel representative. They promised to activate the service within the next 48 hours. The payment details are given below in the mail to Airtel. From: Subramanian Iyer Sent: 25 July 2015 16:58 To: 'airtel.[protected]@gmail.com' Subject: Broadband Connection Installation Charges Payment Importance: High Please find below the broadband connection installation charges details for your perusal. Application Number : ONBANGA01181485 Transaction Status : Successful Transaction Reference no. :[protected] Transaction Date & Time: 25/07/2015 16:52:03 Payment Amount (Rs.): 1000 Paid from : Debit Card The company could not give the connection. Since then I have been following up with Airtel office for refund of the charges. I have also raised the issue to their ombudsman cell but no response till now. Its complete harassment and I was to pursue this case and ensure that they are penelised for such defeciency of service.

I got massage from Airtel D2h regards the scheme 10+2 i.e. I have to recharge with 10 months rental & I will get the validity of 12 months by recharging of Rs. 2410.00 Yesterday I have done online recharge of 2410.00 but today I come to know that I got the validity only 9.5 months as per my normal package. And when I called @ customer care the executive & senior executive pass the massege that I have already got the benifit so now nothing can be done. The screen shot of the due date also attached herewith. So Request you to resolve my complain & credit my validity in my account. My Airtel Digital TV account number is [protected]

Airtel is the most scene company as doing much on the idiotic 4giwhich is 398 an no network don't put over scene you are*********and wait till Dec 2015 and mar2016 a will get a better netwook of Vodafone And bsnl then airtel will get a biggest bulb and bun then we will get lifetime mobile bills for free

Hi, I wanted to cancel one of my Postpaid connections. I have raised a request with Airtel 10 days back (September 8th). I have been following up with them closely (almost on daily basis). To be true, none of the customer care executive is totally aware of Process and duration. Always, I get an assurance that this issue would be escalated or would be resolved in 24 hours. Today also I spoke to customer care. I was shocked to hear from them that my issue is closed. I am not sure how can they close my ticket without my knowledge. Reason given was that they were not able to reach me through my other airtel mobile number (Airtel is responsible for Signal anyway). I already spoke to with Backhand team. Even if it is the case, how long would that take to send me a SMS to my other mobile number or just email the backhand team number. Why all these processes are not automated Online? so that I can track my issue online. I am unable to spend time on daily basis to hold Airtel customer care accountable. 64651081 is my Reference ID for the Ticket which I have raised. Kindly close/deactivate my connection. I am really unhappy about the service Best Regards, Poor Airtel Consumer

It is over 10 days since my phone is dead. I have not now Airtel to provide such poor service. To make things worse a guy keeps calling me and telling me it will be resolved and he is coming but never shows up. I have also got several messages to say that the problem will be resolved and it is extended every day.

Please do something. I do not think I need to pay rent for this month since I have not had your service

OLIVIA

I am using AirTel postpaid connection [protected] of Jammu and Kashmir circle. Without my information one Airtel Employee named Sahil from Baramulla Distt of Kashmir called on my relative mob number and misbehaved with her and told that i am from baramulla distt which known playground of terrorist. How airtel can proved call details as as persons and not maintaining customer privacy. I am going to do FIR against airtel and his employee named sahil

Recharge expires on to. Paid one year super value pack the only pack shown at the time of payment. Transaction failed. Recharged for Ra's.1000/-. Message said base pack changed to super value pack. Mr. Ravindran, who spoke, arrogantly said you refer the website for the difference between base back and supervalue pack.

Dear Sir/Madam,

I submitted My MTS dongle with my application (Request No:[protected] in the dongle Exchange Rs.500 offer for getting new 4G Wi-Fi Hotspot device to Airtel SPOC person Rajasekar at HCL-Sholinganallur office, Chennai on 06/Aug/2015.

But I am not received the 4G Wifi Hotspot device. From 11-Aug-2015 onwards, I asked him regarding this issue, But he said that 4G Wi-Fi Hotspot is not stack there, once we get the 4G Wi-Fi Hotspot from our office then we will give to you.
But I am not yet received 4G Wi-Fi Hotspot device from Airtel.

My Sales executive name: Raja Sekar
My Sales executive contact number:[protected]
From which franchise, does the executive belongs to: Finesse, 24/38, South West Boag Road, T.Nagar, Chennai-600017.(Opp to Visa Hospital)

What is the problem to get the 4G Wi-Fi hotspot device?
When will I receive my 4G Wi-Fi hotspot device?

Please do the needful.
Regards
Carmel
My Contact No:[protected]