Airtel Complaints & Reviews

I am holding a data number [protected] in which I had opted for 1GB 3G connection and each month I am paying Rs. 285 to airtel. In this month airtel fired a bill of rs. 1140 saying that my usage has exceeded to 316 MB more and for additional 316 MB they are charging me 1140 - 285 = 855 Rs. Airtel has not send any intimation to me that my data usage limit has been exceeded. They should have informed me or they should have disconnected on reaching 1GB dat usage limit. Why they disconnected at 1.316 GB and now asking for 855 Rs. for those additional 316 MB data usage which is not justified.

My no is [protected], my balance has been deducted without my consent 2 times of rs 95.I had clicked yes on some airtel linked sites and there were written anything about my consent of deducting rs 95 or any charges for clicking yes.this has been done on 2 times.I am able to put complaint and I don't know how many are there on whose this deduction has been applied. So basically aitel has collected cores of rupees from such interconnected site. This is for public interest and your necessary perusal.

Dear Team, I have switched to AIRTEL for better services last month however in the one month only you have shown your best !!! I have called your CC at 121 however they were not able to resolve my grievance. Today morning erroneously a cheap ( MODEL VIDEO CLUB_30 ) service has been activate, i request you to :- 1) STOP this services. 2) Refund my deduction. I received a SMS " Thanks for choosing MODEL Video CLUB_30 on your airltel mobile . You have been charged Rs 99 for 30 days . A/c balance : Rs89.07 at 10.10. MOREOVER next SMS " Service will be renewed after validity expiry. ( data charges apply) Why cant you confirm before deducting amount from our balance ? You are directly deducted amount without confirming customer ? Why i'm getting pop up on my phone for such services which i have never asked for? Website "http://bit.iy/10MLqTY" is for adult i think ? psl revert, i want to take this further to your management or regulator.

[protected] is my fixed line number and the broadband associated with this number is not working since 7th Sep ...The airtel help desk is not helpful... They keep extending the sla of the complaint .. and they r unable to provide correct status and update

Hello There, We have a corporate Lease line of 12 MBPS line, and the connection is down and not stable for the past 20 days, every day we call up the customer service they assure it will be done today and nothing happened, Service Req No: 19033792 After long waiting and calling every one in the commercial line department, a guy showed up in our office today and he said he rectified it and showed us it is showing 12 MBPS full speed in his laptop, and didn't even wait for us to check on what he said and flew away, When we checked the connectivity again, the line showed up 7mbps o[censored]pload speed, when we called him again asking him to fix it, he replied saying it is not his duty to check in our systems and he checked in his laptop and it is working fine. When I told him I will complaint of his attitude to his higher officials, he challenged me that nobody can do anything and asked me to go ahead and see what I can do, sarcastically. (I have a audio recording) This is how Airtel provides you service, they have technicians who don't even have a basic manners on how to handle a customer, while we are paying around 50k per month, for a connection not working as it supposed to be. The person who visited our office today at August 08'th 2015, Phone number is [protected]. I don't know how Airtel is going to treat him, but I have a voice recorded proof to prove this guy's response in any Court of law, and we are going to file a complaint against Airtel for failing their promises to serve us, and to recover our loses. They say they provide 24/7 customer service, nobody picks your phone call, even the customer care number keeps you on waiting for more than 10 mins and disconnect the call. Other people who don't respond is Rajashekar [protected] Mahesh [protected]

I bought airtel 4g hotspot device along with a sim 3days back and still im following up for the activation. im really frustrated by the support from the service provider. my entire day is spoiled and made me mad... just listening to that repeated [censored] instructions, that much im irritated.. are the management really concern about their customers?? what the hell those guys are doing with the customer support team. im using bit harsh words because im that much frustrated

Airtel Network is very poor across Delhi. Currently they launched 4G whereas their 2G & 3G services are not working properly. I have been facing severe Network Issue, Frequent Call Drop, Voice Break at my Residence in Dwarka Sec-19. Earlier I was using iphone 5 and now iPhone 6, so they can't blame the mobile device. Since last 2 Years I have been complaining to Airtel Customer Care, Nodal Officer, Appellate. But No action has been taken from their side to improve the network or resolve my issue. It looks this is their strategy to mint money from customer by call drop. So that to complete the conversation customer calls 5 to 6 times. Hope after this complain somebody from Airtel will take action to resolve this long pending issue.

I recieved a call from airtel number +91 [protected] . A girl told me that i have won a prize in prime minister scheme and then she asked me to go to a nearby recharge shop and let her talk to the shopkeeper.The girl asked shopkeeper to recharge her mobile number with a sum of Rs 2000 and the shopkeeper did so. Sir, the shopkeeper asked his officers to retrieve the money and block the number but the Airtel employees told that the number is not registered with Airtel. Sir, we also searched this number on internet and it clearly indicated that the number is an Airtel number and its from UP . A similar incident has been reported a month ago in Gurdaspur where a call had been received from same number and a recharge of Rs 2000 has been looted . I request that the problem be solved must be and such number must be blocked .I am highly disappointed and disgusted by the company's response to my problem.

सर, मैनें एयरटेल का नबंर ₹१८० का रिचारज करवाया जिसमे मेरे को ₹१२० का बेलेसं बताया था | लेकिन मेरे को ₹११९.९९ का बेलेसं दिया गया | इसके उपरांत मैनें उनको भी सुचित किया था लेकिन कुछ भी करने से मना कर दिया | सर, आप कुछ करिये |

Hi Airtel users, Airtel cheating with fake Data usage statistics and generating huge bill. i have a scenario. on 31/aug/2015 I have free data of 135MB and my previous due amount is 44.5 rs, on first 1/sep/2015 still i have 135mb free data I thought I have free data that’s why I started using, when I check due amount airtel shown due amount as 535Rs after watching this …shocked… I called to customer care they told me after bill generation your 535rs will gets weave off(discount) and given one complaint number, I just stopped using data later I got notification mail “you have consumed 100% built –in data usage is approximately 655Mb of (500Mb) free data, your current internet usage is up to 04-sep-2015 is 500Rs. I didn’t get any sms stating that you are consuming more that allotted data after generating huge bill they sent mail to me. Even I will check my data balance in online as well as by dialing *121# (all are fake) I called to customer care for info they told technical issue we can’t retrieve your details please call later. Finally I came to know that I used extra data so I will get huge bill. My usual bill always between 270-350Rs some, now my bill is 903Rs even I paid bill because of airtel strategic cheap tricks. Customers are losing faith and trust on airtel. Go to hell Airtel Suckers, I don’t contact customer service I know their usual answers. No transparency completely cheat. If airtel shown proper statistics I may not use additional data. This is pathetic experience from airtel so be aware airtel won’t show any live statistics they won’t send any sms even bill generation sms. They want huge bill from customers not “satisfaction” airtel the best cheater. Don’t believe airtel billing team, I appended screen shots, they will charge without informing to customer, what is the use if I fallow up the customer care nodal officers, (my time waste) Thanks to airtel for this pathetic statistics.

I purchased one 4 G prepaid Simcard from Airtel Gallery Near Plarform # 1 in Virar(west) # [protected].After several attempts I am still not able to register to Airtel 4 G network.My handset is 4 G enabled (Lenovo A 7000 a).I feel Airtel Gallery is selling 3 G simcards in 4 G packets and duping people.When I tried to recharge for 1 GB online, the Airtel 4 G website says this is not a 4 G simcard, please obtain a 4 G simcard .But when I tried to recharge Rs 46/- for 3 G it accepted my payment

Airtel sales executive came to my home for 4g home wifi router. demonstrated well and installed the same after my concern. I have paid Rs 2500/- for that, but no receipt was given, filled up the form and gave my address proof and all that. Got sms that my 4G will be activated, I called up and they said its activated. I have assign mobile no. [protected]. Now at my home 4G is not activated. I called up the local person many a times for technical assistance, called up customer care for the same but story remains same. Now I want my money back and surrender the connection. Threatening is the key from Airtel hisar office. Before moving to consumer court for forgery you are asked to look in to the matter, disconnect my service and payback my amount. I have doubt that someone else from Airtel office is using my Sim for data purpose. The same may be treated as my notice. I will file not against the sales person but Airtel company as well to be the party in this kind of forgery.

I have done one online payment for Airtel Broadband of rs 1000 rs. Till now no one contacted me for same . now i want my money refunded, airtel customer care is not responding now, neither they are refunding my money back. Very bad experience every time when you try to buy new connection. I request airtel team to look into it as soon as possible and do all needful .

Hi I have 3 connections ([protected], [protected] & [protected]) and recently I got the 4G sim for my airtel connection.Ever since I got the 4G sim although I have all the signal but my no is always not reachable.I called in the airtel customer care on 06/09/2015 and got a lame advise to just restart my phone which I already had tried multiple times.I was also advised that this will be resolved within 4 hours and will also get a call from airtel...

Against Airtel my airtel Number is [protected] maine apna airtel number myairtel app se 350 rs kaa rcg karwaya tha 04/09/2015 ko 4:29pm pe jisme mujhko 365rs ka talktime milna tha jaisa ki Airtel ki Myairtel app me show kiya tha mujhe mere pass bkayda message aaya ka aapka recharge Ho gya hai aur 350 rs ka talktime add kar diya gya hai par naa to uss time mujhe mera talktime mila Aur naa ab tak mila hai aur Naa Jus special Offer balki Haryana K Sabhi Numbers Par 350 rs me 365 kaa talktime mil raha hai To maine customer Care Me Call Bhi Kiyaa Jinhone Mujhe Btaya Ke 350 Kaa Recharge Mera Huwa Hai aur Mere Mobile pe Mujhe 365 rs Milenge maafi Chahte Hain Aapka Balance Credit Nahi Huwa main Recharge Kaa Message Lekin Aaj Mujhe 350 Me Pta Chala Ki Meri Call Rate Kaa Pack Dala Gyaa Hai Ab Ye Hadd Ho Gyi Kaun Pagal 350 Me Apni Calls 1.6 paisa/ Second Karwayega ? Jab Mujhe 350 Me 365 rs Ka Offer Mil Raha Tha To mere Number Pe Call Rates Wala Pack Kyun ? main Sabhi Proof Email J Sath Atach Karke Bhej Raha HHun Mujhe Apna 365 rs Kaa Talktime Chahiye jo App Me Mujhe Show Kiya Tha please Help Me

Hi, My airtel number got disconnected on07.08.15 because on non usage for long time without any intimation. I submitted the documents to airtel Reln center at cbe on 8.8.15 and received a new Sim. Even after submitting documents 3 times till now no proper response from arc and appellate team... My number is 950095&&&&. To whom I have to contact now. 18611480 is complaint number. [protected]@gmail.com. Jagan.

I had balance of aprrox. Rs. 360 on 04 Sept 2015 on my Airtel DTH . Due to some excess charges of Airtel, I decidted to disconnect my airtel DTH, Same day i call customer service & asked to de-activate my DTH . Same day coustmer care person told me your connection has been cancelled, You will be refunded either in cheque of NEFT, On 06.09.2015 coustomer care person call me & said please sale your dth to someone else, i said that i am not in business of saleing dth, kindly take your dth & refund back me my balance as per actual balance, when i had requested to de-activate, then the customer care said that, your balance will be refunded only after they collect their dth, i said that pls process my money & take away your goods, they said we will not close your account, as it will go on till we get dth box, on dt 07.09.15 i got a promotional call from airtell for my dth, i then immediated call to customer care & asked them why they are giving me these offer, as i have already de activate my dth, they said, ok we waill pay you 280 rs instead of actual balance 360 aprox, which i said ok, kindly give me an odd date of refund & requested to do it through neft, then they said they can not do it in neft & will send only by cheque, i said them please note down my account name, then surprising, they denied to give honore my name, I said this is real name, in which i have my voder id, DL, pan card, bank passbook etc, so pls give me cheque at least in my real name, they said pls go to the shop keeper where you bought this dth, as he gave your wrong name, this is very very rude, I am a person, now want to know, am i own my name of airtel will choose my name, Kindly refund back my money in due course of time, MY DTH ID [protected] & Mobile No [protected]

This is with respect to my number: [protected] [Bill Plan rental :- Rs. 175/-(Pro rate) GPRS : Rs.100/- (Prorate)]. For the month of Aug, my 100 rs net plan was about to get over, so for the same i contacted airtel so that i can get another net pack. The customer executive guided me to upgrade to Rs. 250 plan in which i will get 1 GB 3G data. Moreover, he also told me that I will be charged only Rs. 250 for internet usage for the month of Aug in total as i have taken an upgraded version. but, i was shocked to see my bill for the month of August 2015. The company has charged me the following inspite of informing me that i will be charged just Rs. 250 for the internet for the august month: 300 Mb 3G Plan : Rs.100/- (Prorate) 1GB 3G Plan : Rs.300/-(Flat) Other internet charges: Rs.54.71(inspite of havng two internet plans) for the same issue, i had a word with airtel on 27th aug, and they had raised the complaint on behalf of me and also promised me a resolve on or before 29th aug. But, none of the executive called me till 29th, therefore i called them up, and asked for the matter. so they gave a very unprofessional reply that the team might have forgot to resolve the issue and hence they raised my complaint again and yet again they asked me to wait for 24 hrs. In the mean time i wrote a mail at: [protected]@in.airtel.com asking to resolve the matter, but no proper resolution was made. They said that they cant make any changes in the bill and that the bill is final from their side. Also, in the same mail, i also mentioned about them about getting upgraded to Rs. 175 internet plan for Sep month in which i will get 500 Mb monthly as per my discussion with the their customer exec. He told me that I will be charged Rs. 175 in total and will be given 500 Mb 3G per month. But yet again, i was fooled by them as now they are saying that they will charge Rs 175 over my basic net plan of RS 100. I have attached the screenshot of the response that i got from airtel on my mail. I must say that airtel, has really degraded itself in terms of customer servicing. i have tried to contact the customer executives again and again but none had the ans to my simple ques: Why are you charging me for your faults? Its the fault of airtel executives that they didnt informe me properly or informed wrongly about the amount they will be charging. And now, none of them is ready to reimburse me the same. I want airtel to charge only Rs. 250 as internet charges for month of Aug and RS. 175 for the month of Sep. Because thats what i was informed. Also, a fresh bill should be generated for the month of Aug.

Hi,

I was impressed about the offers and the 4G services given by Airtel, opted for portability from Vodafone, the porting requested was accepted and my old number was disconnected on 3rd Sept 2015, I inserted the Airtel 4g sim card given to me but it did not get activated. I called up customer care and they told that this sim card is not registered in my name, then i got the sim card changed on 4th Sept 2015 and completed the tele-verification around 10.30 am. After this they said that the number will be activated within "30 minutes". But after repeatedly calling to your customer care, I did not get satisfactory reply from anyone. They were vaguely replying saying "some technical issue" which will be resolved within "4 hours", I have called some 20-30 times to your customer care but in vain. Even today i had called customer care and complaints centre, I have been getting the same response saying this will be resolved by end of today. I am really surprised by this, as I have moved from other network expecting got better service from Airtel. But I am really disappointed the way things have been going through, as its been 4 days, it has not been activated till now. I being a Chartered Accountant will be receiving many calls from my clients which I have not been able to receive nor call anyone in these days.

I am frustrated and suffered a lot because of this and I hope this issue will be resolved at the earliest.

Hope the biggest network provider will not make the new customer unhappy and suffer more.

Prashanth S

My Customer Id:[protected].My DTH account got suspended on Sep 3.I called to customer care and lodge a compliant. I didn't got any proper response from them. Then I called to Nodal Office and got information that I make a request for reversal in 21st April 2015 so they refunded 245.That's the reason the balance got deducted and account got suspended. But I didn't make such request in April 2015 and also no amount got credited in my account. I mailed to DTH Nodal no response. Please resolve this at earliest.