Airtel Complaints & Reviews

Respected Sir, I am regret to inform you to share my personal experience with Airtel Services (A worldwide fame company), whereas I am associated with you about last 2-3 years vide my earlier 2 nos. sims. But at this time the latest sim handover by your Mundra office on dt. 22.09.15 is still awaiting to function till 29.09.15 11.50 AM. For further details I am also enclosing earlier mail for your ready reference. I am sorry to say & hope that if Airtel is not interested to promote their business, requested to stop misguiding the customers. Your response regarding the matter will be highly appreciated by me. Shrikant Sharma [protected]

Hello Everybody

After exercising an tremendous amount of patience and effort from my end to clear the issue - I have no other way but to write to you people.

Here is what i have experienced since February 14 / 2015

I made a call to your call centre for a change in plan on Feb 14- Doc no[protected] / feb 14. i requested to change my plan from existing Rs 1100 to Rs 575 (i guess). My request was taken and i was told that the plan has been changed. The same month i received a bill where it did not reflect change. Following month also it was not changed. I expressed my disappointment about the same.
I called the call centre three times to talk with as many supervisors. I specifically requested to speak with supervisors. All of them - each one of them told me that the issue will be escalated and sorted within 24 hours and that i would receive a call from the supervisor themselves. Till date i have not received any calls.

My data card connection was disconnected. I started getting calls from the Bill collection representatives. I need to say that each one of them is poke with - either didnt know how to communicate or they were outright rude. It was quite shocking.

I received a call from the Airtel Legal team (ph no - [protected]) I explained the situation. I was told that the legal team will revert it back to the administration. (actually nice of him)

On the 10th of the august (if i am right) - I was in an emergency situation at hospital. I received a call from[protected] telling me that a complaint has been filed at the Chamrajpet police station, claiming that it was the sub-inspector speaking to me. he referred me a case number PLC 198062/2015. I was told that i will need to get a bail from the court.
When i called Airtel / and after speaking to my lawyers I realised this was hoax call from Airtel collections department. I called the Airtel legal team and they put me onto Mr Hanumanthappa (ph no- [protected]). Mr Hanumanthappa heard me out and told me that he would call me before 4 hours. i wanted to report this call to the police station.

I called the call centre and i was transferred to the Escalation department who heard me out and all i got was - pls pay up the bill and that the issue will be closed. I remind you the problem is from your side - not mine.

I received a call from Mr Hanumanthappa team - One Mr Raghu ( ph no [protected]) - from the Relationship team. I was told that the issue will be sorted and i would receive an apology mail from the collections department the next day. This was on 10th of August / 2015. I was also told that most people with pending bills are cheats and therefore collection team uses such techniques.

I have not received any communication from any of the numbers post that. Looks like it is conveniently forgotten. Two days ago i received a call from airtel from the escalation team asking me if the issue is sorted.

Pls let me know how to sort this out. I would like to visit the Chamrajpet police station to file a complaint on the number from which i received a call claiming that it was SI of the Police Station to start with.

I look forward to hear from you. Its a pity that a company like Airtel is so inefficient and irresponsible.

My mobile number is [protected](ncr region). My mobile balance has been deducted by 73 rupees on 27 sep 2015. When i complained about it in customer care.they said that i had been in the international roaming. I have just travelled from delhi to jhansi via train on that day. I just dont understand where did i cross the international border. When i asked customer care to tell me about my locations.they denied it and suggested me to mail to airtel complaint dept... Most important, , on that day, i kept checking my balance again and again while using internet it was all there...they deducted the whole balance in one go with these unjustified reasons...leaving me without balance on my travel way, , , , Thanks...

On 28sept2015 at 7:31pm i called up on 121 customer care to know about my deduction of balance .he told me that that u subscribe a service i told him to refund i dont subscribe anything then he told me from crores of our customer why we deduct only yours balance are you saharuk khan his language is (kia tu sharuk khan hai) then i told him to unsubscribe that whateves that was then he told me (nhi krta jaa ) and started abusing even he dont told me his name. after that we both started abusing eath other after 6 to 7 mins he tranfered my call to other person toh wo admi khta ki yeh airtel ka customer care hai hi nhiiii and hanged up then after 10mins i called on 121 again to know the name of that person then they asked me to visit ther store to resolve my problem they told me that they have no information regarding this visit our store.. MY Mobile no' is [protected]

My bill has been excessively charged for my net uses rather 5han I haven't crossed the limit of the uses. The amount charged for it is Rs 1500 rather than I have used only Rs 80 200mb 2 packs ... My bill limit is only 200 and having not getting any sms about my bill charges it is exceeded to 2000... I am in a state to Change my sim operator within 48 h...

Hello to the concern people, Am a middle class person, for whom rs.100 is a big thing. i credited my airtel sim with rs.100INR at 4.30 p.m on 24.09.2015 and without any notice they debited my talktime and am left with Rs.0.05 INR at 12.30 A.M. i immediately called the airtel customer service and after many recorded voices, one of the recorded voice asked me to press a certain number, so it can connect me to a actual person.after a beep another recorded voice told me there is maintenance problem and hung up. though they attend the call, i very well know what they would have answered "sir ur mobile data package was over and u were still using your internet and that's why we debited your 100, thanks for calling airtel HAVE A NICE DAY " so if am allowed i have few questions in my mind 1. why we should waste our time, holding our phone next to our ear, waiting for the recorded voice to tell us what number we should press, so it will connect us to tech guy? 2. why the recorded voice wants advertise the brand which we already bought? why it is telling our phone number we already know? with a big pause between each number? 3.yes i used my internet pack after the validity period, but why i was not notified about that ? yes they warned us with that discard message we barley read in our busy hours and they will of course send advertisements like " want to see sunny Leon latest pic ? click the link below", " you heard sheila ke jawani, do set this has your ringtone, call 12345" in text messages 4.Am receiving at least 5 messages from airtel which will not make sense but why not that my internet pack will expire...? my last question... can i get that 100 rupees back ? if no... which network provider will send me more information about my net pack and other booster validity and not a link to sunny Leon photo-shoot? because i like to change my network provider. thank you. niranjan [protected]

Dear sir / madam, i want to inform you that i have purchased airtel dth card no[protected] and sn -stb000003bt[protected] since jun 2015 from bhadrak in orissa . I am very much surprised so far neither i have received any mobile message nor my perfect regd id even after 100 times request vendor from bhdrak . Last 4 months i am unable to watch tv . They are telling my regd id - [protected] but while checking it shows other name . There is no use of airtel thus i request you kindly resolve my matter for betterment . Thanking you name-ajaya kumar panigrahi, mob-[protected]

I have been charged excessively by them in the bill raised by them in my August Bill. Their executive had said that after a data usage my connection would slow down, and I would not be charged any extra. However they have charged me excessively by Rs. 1500/-, for which I want a waiver.

Dear Sir/Madam, I have received phone call from the following number +91 [protected] on 28/9/2015 at 5:53pm, As soon as I attended the call that guy started talking in vulgar language. Request you to take necessary action against that guy bearing phone number +91 [protected]. Thanks in advance. Regards, Deepak.

We have relocated recently to the below location and the mobile signal strength is zero (0). We get zero signal at the main door and we are 4 people who are using airtel mobile service. #9, 10th cross, 1st main, Prashanth Nagar, Bangalore-560079. Land mark: near shobh hospital/near prashanth ganapathi temple. This is not a new area in bangalore, the area is almost 30 years old with thick residential presence. It is observed that the signal strength is average to good in neighboring street. Regards, Raghavendra.

I am using mobile number [protected] from several years. 2 months ago i lost the sim n my id proof too. i recive my id proof a week ago n i got a new sim from same number [protected] which serial no is mentioned in attachment. the sim is active after 3 hours. But there is no signal from next day. i went to airtel store there is no information about dis number. if i am calling on my number it saying phone no doesnt exist. kindly help me and contact me on [protected]. I want my airtel number [protected] back bcz it is registered with my various bank accounta and as well as adhar card. kindly lookin to the problem n do needful

Last month i convert from airetl prepaid to airtel postpaid. At the time of movement, airtel executive said prepaid balance amount will transfer to postpaid and it will deduct in first bill. But they didn't deduct any amount. If i call customer care, they are redirecting my call from Prepaid to postpaid and postpaid to prepaid.

Hello, I am Sahil Sharma. i want to complain about Airtel. Its been a month i have been regularly complaining to airtel about network issue.I started to complain on 22 August 2015. My second complaint was on 28 August 2015. Then i have complained almost 8-10 times more in september. Its been more than a month now but my problem has not been resolved. I call them regularly as i am facing a lot of problem. Whenever i make calls my call gets disconnected. Even i am not able to receive calls. Secondly, i have also opted for their 4g service but in the past 1 month my 4g has not worked. I am not able to operate my internet. I have told them that i will be available between 10:00am - 1:00pm but they always call me after 1:00 pm. I had a work with their supervisors PARAS and SANTOSH. They told me that they will call me back in the same day but i never receive any call. My complaints are not getting resolved. Everytime they give me a new excuse. Please Help me. I can even do number portability but i want to fix this issue first as i am totally disturbed. Thanking You, Sahil Sharma Mail: [protected]@gmail.com

Hi, I am using Airtel Broad band connection and from last 20 days the connection is not at all good and it is disconnecting for every 5 minutes. I have complained almost 4 times and they were telling with in 4 hours it will be resolved but after that no response. Again they will call and ask whether we should come or not and after that they will never come to check and also I took 8 MBPS plan but I am getting less that 1 MBPS speed. My Accnt no:[protected]. Please let me know whether you will help me or not. ( Interaction ID's from Airtel madhavi 59878856 / Subramanyam[protected]

On 26th sep 2015, I have recharged an amount of Rs.100 through Airtel Online Recharge for Airtel No.[protected] . Recharge Amount debited from my netbanking account of SBI but transaction failed. Transaction Ref No. IGOATADVM1 for Rs. 100/- on 26/09/2015 03:43:39. Please credit the amount to my account

Dear Team - I applied for Broadband 1399 option on 17th Sep 2015 at Airtel outlet next to Kailash Colony Metro station, Mr Farhan Front office executive told me there is an offer going on specially for 16th -18th Sep 2015 where you will get free Telephone Instrument model No : Binatone Concept 700. He also allotted me new connection No :[protected] and informed that the setup will be done in 72 Hours. To my surprise nobody turned for next 7 days. On 25th Sep 2015, Mr Gaurav (Engineer) came for installation and told me that neither you have been allotted[protected]instead a new no[protected] is allotted to me ) Nor you will get Free Telephone instrument under scheme. I immediately went to your airtel outlet where i applied and met Mr Pradeep (Store Manager) who assured me that I will get the Instrument today(28th Sep 2015). I have been trying to contact this Guy on his mobile No [protected] from last 2 days but he is not picking my phone. I am in immediate need of this connection and these guys are just wasting my time. Please look into this on priority Attaching the enrollment form for you to understand better Regards

I have ported my no. idea prepaid to Airtel postpaid "[protected]". I have request it[protected] but not yet get any message from Airtel, what is the progress in it, when it will port and when i call customer care they cut the phone and put it on hold no one giving the correct information, if you cannot port then refund my money i will go for another service .

The issue started after I did a port from TamilNadu Sim (Airtel) to Karnataka Sim (Airtel). I am not able to see plans, More importantly, I am unable to receive OTP for any services recently. I have contacted customer care and walked into the store directly many times but no luck. Today, Rakesh from customer care was not even listening to what I say instead trying to describe some thing which is not required. He even refused to tell his full name when I asked for. He cooly says, you can go ahead and complain. Is Airtel 'heads' sleeping, wake up and educate your employees (FEW) how to behave to customer, no manners. Now, I am not receiving any messages as well. At the end, he just disconnected the call which is so embarrassing.

I am a Airtel customer since 2008. On 27.09.2015 I have changed My hello tune. On selecting hello tune it show the song as "Kathirinu" after selecting this song Airtel has sent me a message that thank you for selecting "Orithirunnu" and also they have deducted Rs.15/- for this. Then I have called to Airtel Customer Care for complainting this. From there I have to face very bad experience from the customer care executive. His behavior is very very bad and rude. This couldnot be entertained.

Kindly do the need full for this

Regards,

Arun

This is regarding the complain I made to the airtel customer care, with reference to the lead no: [protected]. I had applied for Airtel Broadband connection on around 23 January.2015, and the airtel executive Name who handled this was MR. Rizwan (his Mob Num: [protected]), and he had takedn Rs.1000 for this pplication. The TBLR num for this application was : TBLR 6914184. I am attaching th Application form soft-copy here for reference. After application, within a week I had received a call from Airtel person (one lady with phone num:[protected]) mentioning the connection can not be provided in my area.When I asked about refund, that lady asked me to SMS my Bank account detail to which Airtel will transfer the refund, and I had even provided the same. However, I got no reply from that person and Airtel after that. When I called up that person around three weeks back from now, she even denied to have called me regarding the airtel broadband connection. I had also called up the Airtel person Rizwan also who had taken application form money from me, and he said he has raised this case to airtel and my refund would be initiated shortly. However even after month 2 month from the date of application I have not received the money back. Moreover, I had even complained one weeks back by calling Airtel customer care about all these as explained above, but no action has been taken till date. They keep on giving complain number and keep on extending the time from last 9 month and they are not doing anything. Now also I have complained and I got complain number 59913108 and I was assured that my problem would be resolved by 26 sep 2015 2:00PM but still I did not find the solution to my problem.