Airtel Complaints & Reviews

Hello, i had already complained my issue to airtel many times but it didnt take matter urgently with my balance deduction issue of rs 220. No any genuine airtel people contacted to me, insted of that some fake people in behalf of airtel is calling, and demanding the atm card details such as card no, validity, pin etc for refunding the amount after complaining many times, i am esclarting this matter to the higher authority and honorauble court. where i will proof this matter, so lastly if airtel can take this matter urgently and priority basis, the its ok, otherwise i am moving this issue to the higher authority and will write in RTI also. thank you

I am a postpaid customer of Airtel and I have a family plan with three other numbers added to the plan. I have written the following mail to Airtel CEO and other contacts with no response at all. ----- Forwarded Message ----- From: me To: "appellate.[protected]@in.airtel.com" Cc: "ceo.[protected]@airtel.in" ; "Gopal.[protected]@in.airtel.com" ; "[protected]@bharti.com" Sent: Wednesday, August 26, 2015 3:00 PM Subject: Consistent issues with Postpaid services - Inaction from Airtel. Hi, This email is being sent with greatest of pain dealing with the unprofessional nature of Airtel Customer care executives and unresolved issues that are raised. I am in Professional services business myself and I have never lead such an unprofessional team that deals with customers the way I am dealt with. I am a postpaid customer of Airtel with number [protected]. I have being making calls and visiting Airtel certers in Vijayawada and Chennai to get the following issues resolved: 1. False/Wrong charges: I requested roaming in the month of May 2015 for 2 of the child numbers ([protected] and [protected]) attached to my primary number [protected]. I called 121 in the first week of June to deactivate roaming for both of them effective from June 17/19 cycle. It was not done. I noticed it and went to Airtel office in Vijayawada to complain. They asked me to call 121 and complain. I did that on Aug 04, 2015 to deactivate as per my original request in June 1st week. I got a complaint number as well[protected]. Nothing was done and I got a bill for the same in August also. In total, for two months, for both the numbers I was charged (75*2*2=300 + Taxes). I want that to be returned to me. 2. Signal Issues: I have severe signal issues while in roaming in Chennai. I complained a lot of times about it to Airtel. Nothing is done. Its been few months since I have been facing this in Chennai (I work in Chennai). I gave specific areas (Siruseri - SIPCOT IT Park, Padur and Karapakkam in CHennai). No improvement. On top of this, 3. Billing issues: I have always faced CALL DROPS. If a call drops due to signal, I am charged for a full minute, when the call was probably for a few seconds!!! Customer care guys cite Airtel policy of 'charging by minute' and not by second. Due to this, my bill is always inflated despite being within the allotted quote of local/STD/SMS and Data. 4. Roaming: When the country is moving towards one region of service, Airtel sends a notice that from this month onwards, the roaming charges will be 99 and not 75. I see ads from Airtel about challenging Airtel on 4G speed (its hilarious to see this kind of propaganda when people don't even have signals!!! How will anyone check speed when there is no signal at all). FIRST FIX YOUR NETWORK COVERAGE BEFORE PUTTING ADS SUCH AS THIS. YOU ARE MAKING YOURSELF A LAUGHING STOCK!!! How much and how long will you take money (through your inefficiencies) from customers like this? As a customer, I am really disappointed with the way you are running your business and the kind of people who are front ending your company. I am sure I am not the only one complaining about these to you and TRAI. I am sure you can take a swift action to resolve my issues as well as thousands and lakhs of similar complaints on Airtel Services. Thank you. Regards, Ravi Prakash Somayajula [protected]

Hi,

For the past three weeks i am trying hard to convert my postpaid number to prepaid. I have submitted the proofs three weeks back in velachery ARC(Counter no.2). After that i got a call from airtel representative saying my signature is not matching. Last saturday (22 August) i have submitted the proofs (with correct signature) in ARC velachery (Counter no.2). They said it will be activated in 48 hours. But till now i did not get any response from the ARC as well as airtel customer care.

Let me know if this is not possible so that i can go with some other service provider. I have been a customer with airtel with past 7 years and is the service that you provide to a long term customer? Very dissatisfied with the velachery ARC and the pathetic airtel service workflow.

--
Logesh

Unauthorized Charges has been incurred on my Airtel no [protected] in July month I was informed that, 1500 local/std/roaming mins, 600 local/national sms and 2gb data on 2 g network then after speed will reduce without charge. I have given 900rs as an security and same was informed to me during verification for 275rs monthly rental plan.

My name is Onkar Bhujbal and My airtel mobile number is [protected] I got suffered as Airtel charged me 3200 as a Internet bill whereas my mobile post paid plan is only of 299 rupees rental. They have disconnected my outgoing calls and internet. Recently I shifted from Idea to Airtel and last month also I paid 925 Rupees as a bill for 15 Days.

Dear sir / madam, i am deepak. I am a airtel jaipur prepaid national mnp customer who comes from airtel delhi prepaid network. But there is a problem in airtel port - in number. Now my problem is, after sucessful port - in i am not able to send outgoing sms. There is no problem in incoming and outgoing calls. I visited many times in airtel store and have called 121 so many times but the problem still persists. It has been 2 months now.
Please urgently resolve my issue.

Deepak
[protected]

Sir /madam i have submitted my documents twice but still there is no incoming, outgoing and also not able to use data service.i have called service several times they always saya that my all service are shown active .recently i have sumbitted my documents a week ago i.e on 20/08/2015.so i request the concern to resolve the issue else i will switch to other service provider. i have many airtel connections in my family but as your service is so poor i am going to disconnect all number and switch to other service providers. my prepaid number in which i am facing problem is [protected]. but for contact purpose you can call me on my airtel post paid number i.e [protected]. my complaint number registered by airtel customer service is[protected]

Would like to broadcast my complaint against the airtel international roaming pack not working even in the designated list of countries mentioned by them. Thus even after paying a good amount of 997 to get 100 free mins of incoming I am being charged 90Rs/min for each incoming call for past 10 days. Even the complaint to higher offi is of no use!!

My mobile number [protected] was ported on 12:30 am on 26th Aug by Vodafone. However airtel has not yet activated the number after a number of false promises. Thia number is connected to my accounts and resulted in a loss of Rs 2 lacs as I did not have OTP to transfer for a transaction. The team of Vijay and Swati lied about the activation time. Alternate contact number is [protected] as the other one is not activated

Hi, My name is Anshul Gupta. I was having an airtel connection with the number [protected]. I got this number recharged with an internet pack of 1 GB 3G data for ₹149, which was in a special scheme on my number, on Friday i.e. 21 August 2015, and I was using it on that day. But the next day I had to leave for Haridwar and the SIM showed no service in Haridwar, so I called up the airtel customer care and they said that there is some problem with the SIM, so get the SIM exchanged with the nearest airtel store. And today I went to the store in Pitampura, Delhi, the guy there said that my number has been permanently disabled. I told them "why did the number show a special scheme then, I used it on Friday and on Saturday I had a conversation with the customer care regarding this issue and the number was active at that time, I had no outstanding balance on that number that you guys were waiting for a recharge on my number and disable it after the recharge" and the guy replied that we can't do anything and even if you mail the customer care, they won't do anything. And now I am very irritated. Either the number should have not displayed the special offer or the airtel should have informed me that my number has been disabled on my alternate number. So, I request you to kindly get my money reversed(₹ 149/-) and the amount of loss I had to bear i.e. atleast ₹ 1, 000/- as soon as possible. Thanking you Anshul Gupta Alternate number: [protected] Address: KP-102, Pitampura, Delhi-34

My comlaint isthat on 14 august 2015 i have registered for airtel broadband connection and the second day the person name zakir khan came to house to verifiy and he said your broadband will on 17august 2015. when istallatio person and istalled and we didnt get the isntument.zakir khan in our connection the instrument was free his no.[protected] i want my instrument or you can take your connection back

I had purchased a set top box connection from airtel. But quality of picture not up to mark & charges are also high for viewing the channels. I had stopped recharging the same. After some days I had got a call from airtel saying that, if you donot want to recharge return the dish antenna & set top box. I had asked for my money back. They told me that first you return the box & dish we will pay you later. They removed the dish antenna, but not returned my money. It is almost three years, I am waiting for my money.

My Airtel digital id is [protected]. There are two connections are activated on same id but i am using only one. Few months ago they did the same thing and i had to complaint many times to close that another connection, now they have activated this again.Since April 2015 i am paying for 2 connection.4 times i have called them but my problem not solved yet. I want to close another connection and i want my all refund from month april to august.

Sir, in our aera their are many people would have Airtel connection. But we did not have a network range. in our area idea, voda, bsnl are becoming large. But the offers given by Airtel is ammaizing. so, I have a request that please solve the problem, we are wating to Airtel to come. I wish your company would sove this problem. DETTAILS - Jerin c saji, ullannor p.o, pandalam kerala.

I have shifted from Postpaid to Prepaid in Aug 2015, and the plan which they have given to me are charging more Call Rates Local: - Airtel to Airtel -- RS 1.20/Min Airtel to Lanline -- RS 1.50/Min Airtel to Other Mobile -- RS 1.20/Min STD: : - Airtel to Airtel -- RS 1.50/Min Airtel to Lanline -- RS 1.50/Min Airtel to Other Mobile -- RS 1.50/Min But i have another Airtel Sim in which Local call is 30P/Min and STD 50P/min, I don't know why they are looting me for converting from Postpaid to Prepaid I do not have good impression of Airtel mobile communication on Me Recommended not to take any new Airtel connection, Hope at least Airtel people will reoply

HI, I have applied for DND services before 2-3 months ago yet i am getting sms form many service provides marketing etc. I have complaint to airtel for the same, airtel ask me farward sms to airtel and he will stop these sms but all is vainm i have send many sms in reference.

I am a Government servent in the Dept of Public Health. We have tie up with Airtel and i am holding a CUG mobile sim in my name. As the payments by the Govt usually are delayed, as my previous no got disconnected for the same reason, i got the SIM in my name and paid the payment for Dec14, jan, Feb, Mar, Aprl 2015 and as the Govt pays the amount directly to the Company, I with held personal payment.The services got disconnected and i was put to problem because of this. I received calls from Airtel (Ms.NAGALAKSHMI)for the payment . I expressed my inability as it has to come thru GOvt. They ensured the money back once they receive the money thru Cheque from The Govt and insisted on immediate payment to retain the connection on the same mobile sim [protected].An executive by name Mr. Kishore came and collected RS.2000/- &PROMISSED IMMEDIATE ACTIVATION. Its 4 complete days since the payment is done but the connection is not renued and both the persons, Nagalakshmi &Kishore not lifting the Phones. I am put to lot of stress due to their unethical and irresponsible behaviour and i had to go to the Airtel Office seeking clearification and justice which put me to stress and amounted loss of my valuable time.

I requested for a new airtel broadband connection. The sales dealer ([protected]) called me and verified my detail and asked me to pay Rs.1000. I gave the documents and Rs.1000 to another guy who came to house ([protected]). After I paid, I didn't get any confirmation or anything. I tried reaching the sales dealer 1000 times and she didn't pick my call.

The next week, I tried reaching the guy who came to my home. This guy never attended my 1000 calls.


Can someone help me to cancel the connection request and refund my 1000 rupees.

Dear Concerned person We are facing a issue regarding network problem at our residence D-22 TDI CITY RAM GANGA VIHAR PHASE 2 moradabad 244001. A complaint were registered wuth you at 14:56 hrs on 22nd aug-2015 wide your reference numCINDL[protected].. It has not been resolved as yet . Kindly do the needful urgently ... Regards T.N.S mathur MOB- [protected]

My name is Jitesh, a resident of Amrapali Royals, Indirapuram, Ghaziabad. The network of Airtel is too bad that despite of complaints no one is taking this matter seriously. Either Airtel should stop selling sim cards in indirapuram or it should take care of existing customers. Why the signals are so bad here? Anyone calling me gets a automated response, this number is out of coverage area...Airtel being leader in telecom services should fix this issue immediately. My no. is [protected] (airtel).