Airtel Complaints & Reviews

Hello, Around a month pack I went to Airtel Store located on Dairy Circle, Bangalore (Near Forum Mall Back). I submitted all the documents and filled the form to PORT my prepaid Tata Docomo number [protected] into Airtel prepaid number and they charged Rs 30 fee (no bill). The porting should done in a weeks time and Store Staff said that the same SIM, i.e. Tata Docomo will automatically stop and will be live on Airtel network means I don't have to get Airtel new SIM. Submitted secondary number too for verification and on July 24 I got sms on [protected] from Sender ID 1901 stating that "Porting request validated and accepted. Porting time"[protected]:11:00.802 for mobile[protected] and post that Tata Docomo stopped the service. Next day I went to Brigade Road's Airtel Store to check the status and they said that the porting process is done and my number is live on Airtel SIM but earlier Airtel store staff didn't gave me new Airtel SIM. Brigade Airtel Store staff told me that I have to re-visit the same store, i.e. Dairy Circle where I submitted the bill and need to ask for the SIM. On July 26 I went to Dairy Circle store and explained the situation, firstly they apologized for the mistake and offered me new Airtel SIM (the shared SIM number is[protected].) and said that the new SMS will get active in next 1-2 days. Store Staff who offered me the new SIM, Shanthala having email id - a_immaculate.[protected]@airtel.com from the same day I am following up with her and asking for the store manager number but no result. On Aug 14, she mailed "Greetings, as per d update I think still your old sim is only active, please update on what can be done to help you best." I replied - "Hi, please activate my sim ASAP. Activation of SIM should not take more than 1 days once old SIM (Tata Docomo) stops. I had earlier all the docs and copy of SIM, so please manage this internally as I want to use my number at the earlier. I had earlier procured vanity Tata number @ Rs 50K (2 years ago) - if you would not be able to help - I have to go by LAW only. Please Update!" Post that she replied that "Iv forwarded the same mail to my manager, she s marked a mail from her side too. We will get it resolved for you sir." It's almost a month I am not able to use my number and was not able to access many services as my number is linked with varies accounts. I used to follow-up regularly but no result. Please Help! Regards, Amit Malhotra 91 [protected]

I have applied for airtel broadband connection in 3rd Jan 2015, After calling again and again airtel executive came to collect installation charge of 1000 and collected documents and said I will be getting a invoice on mail, and connection will be done in two days. I didn't got any invoice after. When I called back after two days they asked me to wait for one or two days, and its been 10 days they keep asking me to wait more. These are the following numbers from which I got call from [protected] (Now this number is out of order) The guy delegated to another executive named Sekhar ([protected]) On calling this guy he always ask to wait more. And than the guy who collected money and my documents Sohendra ([protected]) This guy now stopping picking my phone. I am very frustrated with airtel service, and how they deal with new customers. And I really want to know, why it is taking so long, and why I didn't got any invoice or reference no after my payment.

Very frequently airtel has been deducting my balance on several episodes. On asking they say its because of my 3g internet pack. When i claimed that my 3g airtel pack is still active and enough mega byte of data left they say in defense my data usage is too high then i have in my account. My contention is that airtel shoud deduct from my 3g pack and then from my main balance. This has become an ulterior method of deduction in name of 3g. While talking to the executive their responses are such as if they dont care. The concerned no is [protected]. Hop airtel take cognizance to the matter.

I had submitted all the required documents - Passport and PAN xerox airtel store. After 15 days of following up, they tell me they have lost all my documents and have resubmit my documents again. They can't return my documents, which can be used for illegal subscription of sim card to other people.

With deep frustation, I was writing this expecting some response. I purchased Airtel's 4G Wifi hotspot with the MSISDN #[protected] from the Airtel store at Sarojini Nagar (South Square) on 25th July, 2015. I have taken a subscription for 3 months along with the device upfront. The very next day I got a message informing the device had been activated and the same was ready for use. But the hotspot was not getting connected to the backend. Visited the store many a time only to observe cold response from the store personnel every time. No one was willing to resolve the issue. An unskilled support guy at the store gave a suggestion to follow up with device vendor (ZTE here). Another assumed it a problem with the SIM and procured a new one to replace the earlier one. None of these worked. On the other visit, they APPARENTLY raised a ticket in their system and asked me to wait for a couple of days. Nothing happened yet. Nor were they ready to accept back the device in exchange for my money. I was given a contact number (of the store) : +91 [protected]. And it never seemed to work. With such a ruthless personnel operating the stores, it is not possible for a common man to redress for their losses. I would recommend not to go for AIRTEL's services. Note: To the AIRTEL team: I am not a one born with silver spoon to pay someone for no services received. Request you to pay my money back. Sorry that I subscribed to your services, the biggest mistake I ever did.

My name is mr. vinay ranjan prakash, mobile no.[protected] i dont know how a service named bioscope got activated in my airtel network service provider and every week i m getting 30 rupees deduction from my main balance account. i am so much harashed by airtel services, i had tried to stop this service but it wont happened.

As the subject of this complaint suggests I am a victim of Airtel's unfair data usage calculation and excessive charging for the 3G data usage and through this forum I would like to throw light on how the telecom major uses petty and cheap tricks to drain the last penny out of its subscriber's pockets. So what Airtel does is that it charges you for using 3G from your account balance even if you have used 3G less than your data pack. And the worst part is that it is not a one time deduction this has been going on for a very long time now and they have been fooling their subscribers for quite some time. These deductions have happened with me on a regular basis and after getting totally frustrated by this I have decided to write this complaint as complaining to them on their IVR is of no use as they keep your call on a perpetual hold. I have been an Airtel subscriber for ages now but I think the buck stops here. I don't think I need to stress on the importance of keeping the subscriber happy, as it is we are paying a bomb for the outdated 3G data packs when everyone else has moved on to better and faster technologies of data transmission and after all that to get cheated is the last thing a consumer wants. What I want from Airtel is to look into this matter and resolve it as soon as possible as these practices are hurting their credibility. I got robbed of 400 rupees due to their unfair policies in the last such instance, I know it's not a big amount to you guys but it is about ethics in the end. Entering to the complete explanation: On Aug 14th midnight i.e entering to Aug 15th my balance was about Rs. 504-543, I activated Rs. 49 night data pack which gives 1GB data... I started updating mobile which consumes data 664.54 MB... But after updation I checked my bal it's Rs.202.64...I was tensed and called customer executive but it says we are connecting call and disconnects automatically, , , again I have activated night pack Rs.49 I have downloaded few videos which has total size of 700 MB suddenly video stopped downloading and I checked balance Rs.0...Guys what's going on here... (I am using bsnl Sim in my second mobile I have activated 3G pack of Rs.68 validity 7 days I have updated tat mobile and still browsing what's app etc... But still 150 MB remains) No intimation in between if I crossed data limit... Conclusion: I have activated 2 GB data and consumed from tat around nearly 1.8gb but why the nonsense you have deducted Rs. 400... I have called morning to customer service of airtel one guy spoked to me in the way as he couldn't do anything: Dileep nagender floor supervisor Request no.:[protected]. Please look into this...and revert back ASAP And I am going to file a complaint... Bcoz we the people work from morning to evening to earn Rs.400... It's not a small amount Sir/Madam.. If I hurt anyone I am sorry I am not blaming anyone here, I am questioning the system... Please do justice My details: Raghavendra Korapati [protected] naniernesto.[protected]@gmail.com Thanking you

Sir mera paisa mere account se txn Rs 1000 bhi nikale hai POS[protected] AIRTEL PAYMT BILL DESK mein.You are requested to Airtel bill desk cancill kar do mera pleaee mera paisa return kar do Please sir mera Rs 1000 rupees refund kar do please uska bill cancill kar do kyonki wo aadmi frouda hai mein account holder hu Iraphan Khan mera card no ATM no first six no 459151xxxxxx9354 hai Sir please reply Rs 1000 refund kar do please.sir please reply

Sir mera paisa mere account se txn Rs 1000 bhi nikale hai POS[protected] AIRTEL PAYTM BILL DESK mein.You are requested to Airtel bill desk cancill kar do mera pleaee mera paisa return kar do Please sir mera Rs 1000 rupees refund kar do please uska bill cancill kar do kyonki wo aadmi frouda hai mein account holder hu Iraphan Khan mera card no ATM no first six no 459151xxxxxx9354 hai Sir please reply Rs 1000 refund kar do please mene FIR POLICE STATION KI HAI CBI VETIFY CHAL RAHI HAI KON AADMI AADMI HAI SIR PLEASE REFUND PAISA KAR DO.sir please reply

Sir mera paisa mere account se txn Rs 1000 bhi nikale hai POS[protected] AIRTEL PAYTM BILL DESK mein.You are requested to Airtel bill desk cancill kar do mera pleaee mera paisa return kar do Please sir mera Rs 1000 rupees refund kar do please uska bill cancill kar do kyonki wo aadmi frouda hai mein account holder hu Iraphan Khan mera card no ATM no first six no 459151xxxxxx9354 hai Sir please reply Rs 1000 refund kar do please.sir please reply

Hi This is regarding mobile no . [protected] I have lunched complaint against network issue on 11august . Today I have called for status ; but airtel customer care adviser's transfer my call 4 time . 5 advisor received my call but he did not listen my query . he did not provide last complaint status . when I asking repeatedly he released my call . what kind customer service your partner's are providing. I want resolution on mobile no. [protected] or [protected]@gmail.com

Have visited to airtel shoppe to upgrade my 3G sim to 4G sim. The concerned person gave me a 4G sim and asked me to SMS SIM to 121. He confirmed that after 2-3 hrs my 3G sim will deactivate and then my 4G sim will be activated and ready for use. After 2 weeks, still my 4G sim is not activated. Again I visited to the same shoppe today (14th Aug 2015) and he had changed the 4G sim and asked me to check after 2-3 hrs. To my dismay, even my 3G sim is also deactivated.

I went to airtel store for an issue to convert my postpaid Sim connection to prepaid connection for this issue when ever I am going to store every time they are saying the same problem that there is an it service problem every time from their end and I called the store manager and the way he speaks to customer is also not good

I had filed the subject complaints with Airtel customer care in mid July and end of July. The problem is with "My Account" login for my Airtel 4G number. Whenever i try to login to "My Account", i see the details of some other user. This issue is not yet resolved. When i called customer care some days back, i was told that compliant is marked as resolved when it is not actually resolved. Can you help me resolve this issue at the earliest? I have already tried filing multiple complaints with customer care but it has not helped in any way. Let me know if any more details are needed.

Hi my name is su indra roy I have submitted my documents but still my sim card is not activated please do the needful my mobile numberof the new sim which I want to get activated is [protected] your customer care is not cooperating well so you please see to the problem

On 1st August, 2015 i took 3G airtel sim as i relocated to Bhopal. the vendor sold to me a 3G sim but since activation of the number i haven't recieved 3G service. When preferred network for sim is selected as "Prefer 3G" or "3G only" i get a comment on my mobile as " the sim should support 3G to connect to the network" and by default "2G only" is selected. i have been continuously complaining to airtel customer care, they are continuously asking me to keep airtel selected in WCDMA settings and data roaming on. continuously i have been telling them that these settings are already there, still the issue is sim doesn't support 3G. now they have started keeping me on hold or saying" from our side there is no issue". So, should i take it as it is my problem that i foolishly bought an Airtel Sim.

Hello Sir / Madam, I have a 3G airtel connection. In this month's bill, Rs. 70 extra has been added towards LAILA SERVICE. I never activated the service. The 3G connection is used through a data card and there is no way for anyone to activate any value added service. When I asked the customer care about this, the representative told that i requested for service activation through a click of an ad in a web site. She said that she can deactivate the service. My question is how come Airtel has the control to deactivate a service which can not be activated by calling the customer care? This is a day light robbery. A "smart network" that makes its subscribers "fools".

This is with regard to my broad band connection account no: [protected] and phone number [protected]. I had raised a request in april 2015 to cancel the connection since i was leaving the country. However the cancellation didn't happen and the following month bill was added since i didn't pay it the connection eventually got cancelled. I returned back after 3 months, 2 weeks ago to create a new connection when they said my line has been put in safe custody. They mentioned i could get reconnected immediately and so i did. However within 2 days it got disconnected saying i owed rent for the month of may and there was an addition 600 rs fees for safe custody which i never requested in the first place. When i raised it as an issue i was promised there is some miscommunication and the sum will be reverted ( find below the mail) my connection was back on for 1 day after which it again got cancelled. Now i got a bill of an additional 800 Rs for the 3 days of internet connection i had. I had tried reaching out on multiple occasion but to no avail.

Daer deam im lose my sim card last 25 days im go to airtel show room after 20 days show has exchanging sim card 4 times im submitted id &address proof 5 times but not activated my number im conducted at showroom fc format is not working but every one person telling with any one sollition inculding show room managers & staffs if i got solution of my problem pls check &confirm activate


mobile number: [protected]

sim number :[protected]/U

Hi my name is puneet. I purchased one post paid sim and one wifi advance rental dongle . i have paid 3300 rs for dongle and 350 rs for airtel postpaid sim on 10th august 2015 from Balaji Traders plot no. 57A, Neelam Bata road, N.I.T. Faridabad. my residential verification has already been done . but still both my numbers have not been activated till now. after making several complaints the DSA is not resolving the matter. The mobile no for the DSA Is [protected] and landline is[protected]. the nos issued to me for postpaid sim was [protected] and wifi was [protected]. such bad service from airtel.