Airtel Complaints & Reviews

My prepaid airtel no. is [protected]. On 04 Jul 15, approx Rs. 200 has been deducted from my balance for no reason as far as I know. I have not even activated data connection on my mobile. Request resolve the issue and get my balance corrected.

Hi Sir, I have been using the airtel prepaid number([protected]) for 6 years. I have recharged rs 200 on 30th June, 2015. But till 3rd july, 2015, I was having 116 rupees in my account. But on 4th July 2015, this amount was fully deducted from my account.(Please find the screenshot for details) I have been tried calling the airtel customer care 121 number, but there is no one to pick the call and I can here is computer generated automated response.. It is really ridiculous. Please look into this issue and address the same to Airtel.

I have bought a 4G Airtel datacard few months back. Last month bill I had couple of clarifications on how the amount was arrived at. I had called the helpdesk and they were unable to give me details on the bill. I had also visited the nearby airtel customer centre in person to get clarification on the bill. But even they were not able to give me the required clarification. I have doubt on how the bill amount is being arrived at. If there is a set calculation process, then I do not see a reason why customer care is unable to clarify. Also, I expect the team to know the usage details based on which they charge the customers. I had similar experience with airtel previously during this year when I cancelled my airtel landline and I was charged for couple of days when the phone was disconnected in my old address. I had raised a query still there was no response from them on clarifying the same. I am thinking of raising this to TRAI for further clarificaitons. I am reachable at [protected] in Chennai.

No 3g coverage for my number only..even after complaining more than 3 times to 198 and also in Airtel complaints...my plan is 1gb 3g net..I am receiving only 2g(EDGE), one of airtel cus care (DELHI), he called me, asked abt tis problem and no steps have been taken till now..

They given me a corporate plan that time airtel person told me that u can add and remove ur employee from ur plan anytime. Now they told me that u can't add new number. This is not good.
So please help me to add my new employee number in my corporate plan
Regarding
Vimla motors ([protected])

You are service pathetic and frustrating. I am using your service for last 6 years and did expect that from you its completely unfair to me as customer. Your Customer service executive don't bother about the customer they say go away if you want. What is this boss??? I will definitely move to other. I called because 255 rs deducted from my account but validity extended for the present day but executive did not mentioned that he told 3g balance will be added but did not tell the validity date. So I asked the customer care service to cancell the offer and refund my money but he was not at all interested to hear...he said not possible but did not use a single KB then why not possible? You can deduct money but cant add in genuine case? then your are cheating with the customer. on top of that executive is like king want my service use or go away kind of attitude. Pathetic, Airtel you are loosing a long term customer and not only that I will asked my friend move to any other service except Airtel and also I will make sure that I will post me experience in all Social Media site so people dont get fooled by you. My Number- [protected]

Dear sir, request for repair or changed is already lodged to last sunday but the same is not repaired as of now.from the last week they are made foolish to us by promising to repair by today itself but the same could not be attended as of now.

Hi, This is Harssh S Shrivastava. I own a airtel number for some reason suddenly it stopped working while I am in US . It was working fine for few months then it stopped. Is there any way I can get it working. My number is [protected] If any recharge is needed I am ready to do it I would have done it but I never got any alert that to continue service I should recharge etc. I have sent email twice to customer care but got no response. My email id is [protected]@gmail.com

Hi! Im a idea service user.

Im getting unwanted calls from Airtel call centres, regarding their offers n etc.
The frequency of the calls is just an hour or so, and in spite of telling them not to disturb, Im
getting the calls repeatedly. So today I wanred the guy that I will complainant to the police dept about these unwanted headache. So the guy replied please go ahead?
I was zapped and gave him back. but if its possible, pl look into this matter, which is spoiling company's reputation. The number I got a call from was :[protected]
I dont know if it will help U, but Im sharing.

Thanx
rgds
Pradeep

Hi, My name is kamalXXXXXXXXX, My prepaid data card account No: [protected]. I am in USA and my wife given letter, passport, email copy, etc document to airtel office. They have accepted my disconnection, now i am getting bill.my friend went to off but they r not responding. Now my wife is also is in USA and who will contact off. Really cheating.

I took the airtel no. [protected] on 30 Jun 15 thats 04 days back from local retaile and i think a sim activation takes 24-48 hrs with a tech issue if is there but it is activated on the right time 01 jul 15 i verified my docs after 24 hrs by calling 59059, yet not activated tried again 121 told will take 04 hrs technical issues then also not activated again tried to activate then again told 06 hrs there is a limit of patience, took my alternated no. no response so today called again to 121 and my no. verifies other no. that is [protected] a bad face of airtel with the customer i am seeing first time so pls work on this issue and if possbl respond on [protected].

I requested for postpaid to prepaid conversion on 25th june 2015 at madurai airtel express center (Landmark Near Hotel Duke). I was told that the connection will be converted to prepaid in 48 hours But till the night of 29June 2015 my mobile was not converted to prepaid and even after calling several times to 121 irresponsible and acceptale answeres were given. Finally I visited Airtel express center at tiruppur (Landmark: Near Railway station). They told only on 29th june 2015 (Requested on 25th June 2015) it has been processed. I had scheduled to travel to mumbai on 30th june 2015 and i had clearly explained the situation to the concerend staff at airtel centre. Now the sim has been converted to prepaid on 30th june 2015. And i had to call 5 times to get the sim activated. I was asked to call 59059. Whenever i called they told its connected to postpaid division we will transfer to prepaid and the call got disconnected. Finally after the great struggle i have got the sim activated. I had asked for the payment of bill at the time of request to prepaid, i was told by their representative that security deposit of Rs. 300 will be adjusted and asked me to pay Rs. 100 which i had paid immediately. But now the phone is barred for outgoing saying payment for the postpaid is pending and when i called 121 they are saying i have to travel down from mumbai to madurai (1500km). After the continuous struggle with airtel for 6 days i had registered the complaint with airtel escalation team on 1st of july 2015 at 4 pm with reference number LTNM[protected]. Which i was told that it will be resolved within 24 hours. But as this was the case with airtel always as they are very unreliable and getting the experience of the most unreliable network since a month i insisted the executive to give me the exact time when this will be resolved. And he said it will be resolved by July 3rd 2015 by 8:00 AM. I never knew that it takes only 24 hours for July 1st 4pm to july 3rd 8am. Still i accepted to wait till july 3rd 8am (The so called 24 hours of airtel). And again they have not kept their word. It is not yet resolved till the evening of 3rd July 2015 7.00pm. And I made several calls regarding this to 121. One representative said it will be resolved within 4 hours another said it will be done within 72 hours and another (supervisor) said will take Tuesday night 12pm to get resolved. Airtel is careless just because they think they are number one in telecom we can play with customers. But I am using airtel for 8 years and I can say airtel is not the same as it was earlier. I am myself a banker and I see lots and lots of customers complaining about airtel and moving out of airtel. The day is not too far. Mr. Airtel remember "Too Big to Fail".

Hi sir I am veerabadram I recharge 200rs on my airmen dish TV account no:[protected] on 29th June in airtel showroom but the employees in showroom not respond my complaint and even not answer to me about recharge not done sir please take some action on the cheated persons they always play games with customers my transaction id:[protected] and my mobile no:[protected]

Dear sir,

I am an airtel customer with a corporate account in kenya who has been encountering difficulty in purchasing data bundles and checking data balances through the mobile service whereby you dial *450# to use these services.


As you will find below, this is my fourth email to airtel customer service kenya regarding data bundles for my corporate account no. [protected]. I have also called multiple times on the customer service ‘helpline’ to report this issue but absolutely no action has been taken. My below emails to benedict nawade have remained unanswered for almost 2 weeks. My calls to airtel lead to me being put on hold for up to 6 minutes at a time with no answer. If i do get a reply it is that my complaints have been handed over to the technical team who will be getting back to me and nothing gets done. I have dealt with ruth, douglas and kevin through the customer service helpline and nothing has been done. This is aside from the fact that most of the time, the help line agents are not even aware that a problem such as this exists and yet when one dials *450#, an error message is given stating “sorry the service is temporarily unavailable due to an ongoing system upgrade. Please contact customer care on 100 to process your request”.

It is absolutely ridiculous for airtel to expect customers to wait for more than 2 weeks while they sort out a minor issue such as this and if this is the case, alternative measures by which customers can purchase or at least check their internet bundles should be put in place.

I have copied this email to head office in india in the hope that it will be forwarded to the relevant department who can take action on this to remedy the lazy and incompetent staff working in the customer care department at airtel kenya.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

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Central motor service ltd


From: karann kalsey
Sent: monday, june 29, 2015 8:41 am
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Benedict,

Exactly when do you plan on replying to my email?


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: karann kalsey
Sent: wednesday, june 24, 2015 3:07 pm
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Dear benedict,

Thanks for the reply. I don’t know why any attempts to reach me were unsuccessful as my line has been active since my email.

With regards to the data bundle, i am not sure of my balance. Kindly advise on the balance remaining in my line. If it is finished, you can subscribe me to the one off bundle of 200 mb at 199 / - .

Kindly also advise on when the data services will be back on line.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: airtel ke_customer care mailbox
Sent: tuesday, june 23, 2015 7:48 am
To: [protected]@cmskenya. Co. Ke
Subject: data services - corporate account no. [protected] line [protected]

Dear karann,


We apologize for any inconvenience caused by the delay in responding to your email and reassure you of our commitment to providing quality services at all times.


Attempts to reach you on your line [protected] regarding issues raised were unsuccessful, we confirm that postpaid data bundle purchase via ussd *450# is temporarily unavailable. This is due to an ongoing system upgrade. There is a scheduled activity to restore normal services in the least time possible.


Kindly confirm a data plan that you would like to subscribe for us to activate it from our end.


We assure you of our commitment to giving you quality and reliable services always and look forward to a continued business relationship with you.


Should you have any further questions, kindly contact us on the email address [protected]@ke. Airtel.com or call our customer service on 100 from your mobile phone or [protected] from a fixed line.


Kind regards,

Description: description: cid:image001. [protected]@01cf8fc6. 5bf82780

Benedict nawade| customer support | airtel kenya | f : (+[protected] | d: (+[protected] | m : (+[protected]
Http: / / africa. Airtel.com| parkside towers, mombasa road. P. O. Box 73146, city square 00200, nairobi kenya


From: karann kalsey [mailto:[protected]@cmskenya. Co. Ke]

Sent: tuesday, june 16, 2015 11:22 am

To: airtel ke_customer care mailbox

Subject: internet bundles


Dear sir,


I am experiencing problems in purchasing internet bundles and checking my balance on my post paid line [protected] when i am dialing *450#. I am receiving the error message that the service is temporarily unavailable due to a system upgrade however this has been going on for more than a week. I have called customer service on 100 and they said i would be assisted within 48 hours however i have not been contacted back.


The customer service line is absolutely hopeless at solving problems be it this or other problems. They promise to get back to you within 48 hours and no one ever gets back to you as this is not the first time i have tried to get help through your customer service line.


I need my line to be able to access internet bundles urgently. Can this be looked into as soon as possible?


Karann kalsey


This e - mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e - mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e - mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited") , are unable to exercise control or ensure or guarantee the integrity of / overthe contents of the information contained in e - mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects. Thank you.

My airtel dth was disconnected due to relocating to Hyderabad. I have recharged my account and called customer care for more than 10 times to activate my account. I have also lodge complaint in airtel dth customer forum and raised issue with customer care, everytime thet say my account will be recharged in 48 hours. But my services are not resumed till now and the support I am getting from airtel dth is very pathetic and disappointing. I have also sent email to support team personally to look into my issue. They are very least bothered. I have 454 Rs in my airtel dth account. I don't want to resume services and would like to get my money back. The kind of pressure, I have undergone from past week and everyday 3 calls to customer care to get resolution for my issue, but didn't get response. My mobile no -[protected]

Dear concern, Mistakenly I have done online recharge of amount 150 on [protected] where I wanted to do the same on [protected]. Requesting you to do convenient Transaction Date-03 Jul 2015 Transaction ID-444875 Mobile Number -[protected] Recharge amount-150/-

Hi, I have applied for a new connection from airtel for my address A2/253 Janakpuri, New Delhi. They have done the wiring thing only and other steps are pending till now. I got this message only: Fixedline account no: [protected] Installation order no. 37333493 Let me know how to fix this

My number is [protected]
Sorry to say that I am facing problem using this as I had two failed transaction of 99 rupees each and I am waiting for this to refund to my bank or cash back.. Nothing yet happen.
So sir plz refund my money.
Here are the transaction Id below
1. Recharge txn ID[protected] of Rs 99.0
2. Recharge txn id[protected] of Rs 99.0

I have the same issue. I ported from Docomo to Airtel. They provided me with a Airtel 4G sim which is not detected on my Phone. As per their ARC they cannot port back to 3g sim. why the hell did they send me a 4G sim when I never asked... And as of now I am out of service for past 6 days. Being a official number none of the clients are able to reach me on phone. The twitter handle just says we will get back to you... and no revert. Then I contacted the sales rep and asked him to provide a new sim card.. and he gave a 64k sim which was detected on my phone.. However Airtel was unable to provision this sim card with my number. The 64k SIM has 19 digits and Airtel wants 20 digit SIm number.. How the hell am I supposed to make it 20 digit. I have sent the screenshot and the sim card copy and still issue is not resolved. And yesterday went to tjeir ARC in Vashi, navi mumbai, As per they we cannot port back to 3G sim.. and I need to contact the one who sold me the card. When I told I have dealt with Airtel.. He says Woh Airtel se baat karo.. we are a franchisee and cant help with this issue. The executive name is Deepak... The affected number is [protected].. You can reach me on[protected] if you guys want to help..

Hi, On 7th May 2015 Airtel provided Sim mobile no. [protected], account no. [protected]. the number was active after 1 Week and then again deactivated on 25th of May for verification issue in-spite of following all the procedure for verification and submitting all required Documents. I had to run around and call Airtel Executive to do the verification again but he never responded back ( I have SMS Conversation for the same). When spoke with customer care I was informed that the number is disconnected as the documents were not submitted and there will not be any bills generated for the same. Now I am getting Bill for this number. and since the number is not activated any more I am not able to view the bill When i spoke to Airtel, they informed that the number was active and was disconnected on 2nd of June. Total bill due is Rs.285. I paid Rs.100 for sim card which I used for 1 week. Please find the bills screenshot attached for May and June. Please help me resolve this.