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Airtel Complaints & Reviews

www.airtel.in

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Updated: Feb 27, 2026

Complaints 54766

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Address: Mumbai City, Maharashtra

I am using Airtel postpaid connection since much time, I choose plan via airtel sales person of 249 rs per monthly rental plan but few month ago my monthly rental was increased from 249 to 274 Rs. without informed to me so please take some action .

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Dear Mr. Thakur,

This is with reference to your post dated 02 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Mr. Thakur,

This is with reference to your post dated 02 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Gautam Buddh Nagar, Uttar Pradesh

I recharged whatsapp pack in 43 rupees toady morning(on 01.07.15) at 6.53AM.Message received that recharged successfully. but when we using whatsapp then amount deducted from airtel main account.Whatsapp package 200MB not display in my mobile. I already contacted 2 times airtel customer care. But result is nil. Transaction ID is 953891, dated 01.07.15

Airtel customer support has been notified about the posted complaint.

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S

sivasa

from Bengaluru, Karnataka

Jul 1, 2015

test

Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 01 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

I have done a recharge of rs. 186/- towards net pack on 29 jun 2015 still my netpack is not activated. I tried to contact customer care but of no use no response from them. . I have been using this airtel from 2009 i always face these kind of problems how can you expect me to refer to service others.

Kindly resolve the issue either recharge netpack for my prepaid no. [protected] or else refund the amount to my account

Fyi i tried to attach a copy of the transaction of recharge done through my account but could not able to attach.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Mr. Sindhi,

This is with reference to your post dated 01 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

Hi I have ported to airtel on[protected] and to my horror, people who are calling me most of the times get an error message as 'Number doesnt exists' or ''Please check the number dialled . Now after compaling to airtel also they have closed the request as completed . This issue was spoused to closed withing 20 hrs but more than 40 hrs and no resolution, Additionaly i am they are now saying no issues from their side, where as even from airtel numbers i am not getting calls I am stuck on this network now which i am apying etra for a better service and now paying for not getting incoming calls . Kindly resolve the service asap or i want to switch back to my previous network . Complaint number '62887019'

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Mr. Mathur,

This is with reference to your post dated 01 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

R

rohitmathur1987

from Gurgaon, Haryana

Jul 6, 2015

As per my discussion with airtel technical team, this issue is from tata docomo side where they have made some wrong configuration of number after mnp porting out .

And airtel team is working with them to resolve the issue .

Waiting for the update

R

rohitmathur1987

from Gurgaon, Haryana

Jul 13, 2015

This issue was fixed last week

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Address: Surat, Gujarat

I have received call from mobile no [protected] on dtd.29/06/2015 for offer of recharge dish tv for rs.1960/- for 1year. On their telecom comates i have recharged for rs.1960/- on dt.29/06/2015 for 1year bur they have given upto 1/02/2016 instead up 28/06/2016. My customer no.[protected]. Kindly look in this matter and justify the same. Sudhakarbhai t patil mobil no.[protected] from surat

Airtel customer support has been notified about the posted complaint.

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S

sudhakarbhai T patil

from Panaji, Goa

Jul 1, 2015

5star

Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Mr. Patil,

This is with reference to your post dated 01 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Shivpuri, Madhya Pradesh

Sir, I am a internet user since last 8 yrs from you & I am satisfied with the services. My landline no is 401027 (SHIVPURI, M.P.) My son Deepak Agrawal has also taken internet services with you.(404408) Problem to me is that I am getting bill of 726/-month while newly connected no. of my son is 664/-monthly. As I am a holder of your services since long hence my charges must be below the newly connected numbers. Hence I request you that pl. here my voice & reduce my charges as for new connections.Thanking you sir. Dr.GD Agrawal Shivpuri, M.P.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

Dear Mr. Agrawal,

This is with reference to your post dated 01 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Gwalior, Madhya Pradesh

I vijay kumar sharma r/o of 818/4 kailash vihar near osho dhankendra city center lashkar gwalior (Mp) 474011 requested for disconnection on 30/06/2015 your docket no 57188522 now i wish to continue the same please treat my request as cancelled under advise to me

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

Dear Vijay,

This is with reference to your post dated 01 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bareilly, Uttar Pradesh

Details mentioned below about recharge which I have done on 01st June 2015 Mobile number: [protected] Txn Id: 943853 Rs: 249/- Today I recharged from Airtel Apps for internet pack i.e 249 3G to get 1.5Gb and amount has been deduct from my Account and its showing recharged failed and still i am not able to utilise the net services What is the use to download the Airtel Apps if we are facing such an issue Bad experience of Airtel Apps. It is better to recharge from PAYTM apps. So plz refund my amount i dont want to wait till 7 days as per your executive anurag have told me.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 15, 2015

Verified Support

Dear Mr.Khan,

This is with reference to your post dated 1st July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear team . Today i revived a msg " Update: Service change order no . 9854160 /10067404 for airtel mobile no [protected] has been submitted on 25-Jun-2015 13:30:33 . To check the status of your request anytime, SMS SERVICE 9854160 to 121 ." After calling 121 i got surprise that i got 3g plan activated on my both number ([protected] [protected] ) :) :) who was the man who activated the 3G/4G plans without my concern . i already warn you many times that i dont want any gprs or 3g /4g plan than why are you looting me with out my knowledge. Please be aware i m not going to pay any bill if i see 3g plan charge :) Whats the problem with you . why are you activating 3G/4G services . again and again on my both number [protected], [protected] . have you gone mad . or i should move to other network .kindly tell me clearly because in One month there is 3 time you activated 3g service without my concern . this is ridiculous . Shame on you Airtel further i would love to inform you i have to shutdown my both number if i seen this kind of activity in future on my both number .

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Mr. Rana,

This is with reference to your post dated 01 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Pune, Maharashtra

1)I could not get talk time -seconds while recharging my my mobile no (Rs. 55= 10000 L+ S seconds 15 days) that is, I got only 3455 seconds...Recharge date 10/6/15 to 14/6/15 2)I could not get data of 2G while recharging my my mobile no (Rs.46= 500Mb -28 days) that is, I got only 180 Mb.. recharge date 17/6/15 3)I could not get data of 2G while recharging my my mobile no (Rs.46= 500Mb -28 days) that is, I got only 180 Mb.. recharge date 22/6/15 4) Customer care person did forward my call during call unexpectedly so that i cannot continue with the call due to low balance & they didnot call me back 5) my 20 RS+ 20Rs balance hadbeen cut on 27/6/2015 & on 22/6/2015 wat r u doing ????? please give me my top up data & acount balance Rs 40

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 01 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 01 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

my number Airtel Prepaid Mobile #[protected]. I have been calling the customer care for the past 2 days and go through the IVRs but when i want to talk to the customer care executive by pressing 9(as instructed by IVR) the recording say you will be charged for the call.and connects when i agree to it. But since then it dint connect me to the representative. this has been happening for a while. and i have been losing money from my account. I would like the forum to investigate and resolve this issue and take strict action against Airtel. this is no only me but for my another number also [protected]. please take strict action for call drops and return the money back

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Address: Bangalore, Karnataka

I have applied broadband connection on 24/May/2015 through online. After next day airtel representative called and told that in my location there is no feasibility. my payment details are below:- Application Number: ONBANGA01112717 Transaction Ref No: 52419237 Transaction date : 24/05/2015 payment amount: Rs 1000 paid from: Debit card As I have talked to your customer care It will be refunded within 20 days .It has been...

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Address: Mumbai City, Maharashtra

I have purchased Airtel Recharge of Rs. 50/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Serial No:[protected] Secret Pin:2******0910296 My Mobile No:[protected]

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Amit,

This is with reference to your post dated 01 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

I am having a post paid data card [protected]. I was getting only 100 Rs per month as I was not using it. And I was getting mails and sms regarding bill every month. Till April 13th as per the SMS received from Airtel my outstading amount was 224 + data usage of 300 MB exceeding the lower limit. ie. 224+Aprils 100+April 300MB = 500 Rs approx. And I removed the sim from my Tab to avoid extra charge. But unfortunately AIRTEL DID NOT SEND SMS /Email regarding the bill and I thought it wont be more than 500(outstanding). Now I have received call from Airtel and the bill is 1300 Rs. I came to know that April bill alone was 850 Rs. I am not sure how is my April bill 850 when i stopped using it when I exceeded by 300MB??? Why did not I get SMS or email from the month of April to intimate me regarding bill? How would I know that bill would be 1300 where last outstanding was jst 224? Dont you thin its your responsibilty to remind the user about the bill? Please revert as soon as possible.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Pradeep,

This is with reference to your post dated 01 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Pune, Maharashtra

I have applied for new Airtel postpaid connection on 16th June, submitted all the documents, and all verifications done successfully, but the SIM card registration is failed, and this issue is there form last 1 week, no from receives the call, and also disconnect the call. 3 times I have visited to the centre also, everytime, they said it will be done in 2 hours.But the issue is still there

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 1, 2015

Verified Support

Dear Mr.Srivastava,

This is with reference to your post dated 1st July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

3.Contactable - Interim

Dear,

This is with reference to your post dated 26th June 2015.

Further to our discussion dated 03 September 2013, we are working on your concern. We would require some more time to resolve it and shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Jul 2, 2015

Verified Support

Dear Mr. Srivastava,

This is with reference to your post dated 01 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Mr. Srivastava,

This is with reference to your post dated 01 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

Hi

I am having Airtel postpaid connection [protected] from last 10 years. I am facing Network problem ZERO SIGNAL from last 20 days where i stay ( 4A Cross, 3rd Block, HRBR Layout, Kalyan Nagar ) my reference number ( [protected],[protected]. First day when I logged complaint, I have been told that my complaint has been registered and our executive will contact within 4 hours but even after 72 hours nobody contacted.

Last week after constant follow up a network enginner came home to inspect and told will update nothing happened later i received a call from a manager ( After i called up customer care and requested ) and again I complained about no network zero signal, then I was told that there is a network issue where i stay and Airtel will fix it.

When will airtel fix it it is already 25 days after my complaint and why is that I need to pay the bill when i dont have network or service from Airtel where i stay.

It is so annoying that no one can reach me( Elderly Parents) and neither data please fix it ASAP or only other option is to port to other network as other network has good signal at my place.

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Address: Gurgaon, Haryana

Hi, From my Citi bank credit card ( last 4 digit 3153), a fraud payment of Rs.5, 040 has been made to Airtel Payment yesterday -30th June, 2015 @ 4.52 pm. 318392 is the transaction number provided to me by the Citi bank. Could you please reverse out the amount and credit it back to my credit card. Appreciate your help on the same. This seems to be an online transaction done using my card details. Contact number [protected]

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 1, 2015

Verified Support

Dear Mr.Candy,

This is with reference to your post dated 30 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi

This is to bring to your notice that the prices for my airtel dth [protected] have been increased twice in the last month. The first time it was increased, the excuse of taxes was given. Now their executives don't even feel the need to intimate and when asked, say that the reasons for increase are confidential. This is the most careless attitude i have ever seen. Thanking you Sincerely Siddhartha gupta [protected]

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 5, 2015

Verified Support

Dear Mr. Gupta,

This is with reference to your post dated 30 June 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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I am Amrut Godbole i hv launched a complaint previously with airtel about very bad network strength at nasik area bt it hasn't been taken care of even after repetitive calls & complaints with airtel's customer care service, not a single executive or their seniors were able to solve the problem or give a satisfactory solution for the same. They told me that problem will be resolved within 48 hrs but it has passed more than 1 month & problems still remains the same i can say the intensity of network fluctuations are increased by several times since then. Now i am feeling sooooooooooooooo irritated that there is no response to a complaint from a telecom company who claims to be number 1 network in india. Its a shame that they are not able to solve the problem or even to justify the reason of it. I request to please take some strict actions against airtel telecom on this particular issue. My phone number is [protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 1, 2015

Verified Support

Dear Amrut,

This is with reference to your post dated 30 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Pune, Maharashtra

I recharged my net pack from *567# and rs. 153 was deducted twice from my main balance. i called the customer care but they 'cannot see any transaction against my contact number since sept 2012'. I sent multiple emails, but no revert. this has happened third time in past 4 months. I have been using Airtel since 2006. If this is the customer service for old loyal customers, it proves that the company is degrading and customer service has gone for a toss. I want my refund back at the earliest. Forget about winning this customer, let us start with providing resolution first.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 1, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 30 June 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 30 June 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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