Airtel Complaints & Reviews

They given me a corporate plan that time airtel person told me that u can add and remove ur employee from ur plan anytime. Now they told me that u can't add new number. This is not good.
So please help me to add my new employee number in my corporate plan
Regarding
Vimla motors ([protected])

You are service pathetic and frustrating. I am using your service for last 6 years and did expect that from you its completely unfair to me as customer. Your Customer service executive don't bother about the customer they say go away if you want. What is this boss??? I will definitely move to other. I called because 255 rs deducted from my account but validity extended for the present day but executive did not mentioned that he told 3g balance will be added but did not tell the validity date. So I asked the customer care service to cancell the offer and refund my money but he was not at all interested to hear...he said not possible but did not use a single KB then why not possible? You can deduct money but cant add in genuine case? then your are cheating with the customer. on top of that executive is like king want my service use or go away kind of attitude. Pathetic, Airtel you are loosing a long term customer and not only that I will asked my friend move to any other service except Airtel and also I will make sure that I will post me experience in all Social Media site so people dont get fooled by you. My Number- [protected]

Dear sir, request for repair or changed is already lodged to last sunday but the same is not repaired as of now.from the last week they are made foolish to us by promising to repair by today itself but the same could not be attended as of now.

Hi, This is Harssh S Shrivastava. I own a airtel number for some reason suddenly it stopped working while I am in US . It was working fine for few months then it stopped. Is there any way I can get it working. My number is [protected] If any recharge is needed I am ready to do it I would have done it but I never got any alert that to continue service I should recharge etc. I have sent email twice to customer care but got no response. My email id is [protected]@gmail.com

Hi! Im a idea service user.

Im getting unwanted calls from Airtel call centres, regarding their offers n etc.
The frequency of the calls is just an hour or so, and in spite of telling them not to disturb, Im
getting the calls repeatedly. So today I wanred the guy that I will complainant to the police dept about these unwanted headache. So the guy replied please go ahead?
I was zapped and gave him back. but if its possible, pl look into this matter, which is spoiling company's reputation. The number I got a call from was :[protected]
I dont know if it will help U, but Im sharing.

Thanx
rgds
Pradeep

Hi, My name is kamalXXXXXXXXX, My prepaid data card account No: [protected]. I am in USA and my wife given letter, passport, email copy, etc document to airtel office. They have accepted my disconnection, now i am getting bill.my friend went to off but they r not responding. Now my wife is also is in USA and who will contact off. Really cheating.

I took the airtel no. [protected] on 30 Jun 15 thats 04 days back from local retaile and i think a sim activation takes 24-48 hrs with a tech issue if is there but it is activated on the right time 01 jul 15 i verified my docs after 24 hrs by calling 59059, yet not activated tried again 121 told will take 04 hrs technical issues then also not activated again tried to activate then again told 06 hrs there is a limit of patience, took my alternated no. no response so today called again to 121 and my no. verifies other no. that is [protected] a bad face of airtel with the customer i am seeing first time so pls work on this issue and if possbl respond on [protected].

I requested for postpaid to prepaid conversion on 25th june 2015 at madurai airtel express center (Landmark Near Hotel Duke). I was told that the connection will be converted to prepaid in 48 hours But till the night of 29June 2015 my mobile was not converted to prepaid and even after calling several times to 121 irresponsible and acceptale answeres were given. Finally I visited Airtel express center at tiruppur (Landmark: Near Railway station). They told only on 29th june 2015 (Requested on 25th June 2015) it has been processed. I had scheduled to travel to mumbai on 30th june 2015 and i had clearly explained the situation to the concerend staff at airtel centre. Now the sim has been converted to prepaid on 30th june 2015. And i had to call 5 times to get the sim activated. I was asked to call 59059. Whenever i called they told its connected to postpaid division we will transfer to prepaid and the call got disconnected. Finally after the great struggle i have got the sim activated. I had asked for the payment of bill at the time of request to prepaid, i was told by their representative that security deposit of Rs. 300 will be adjusted and asked me to pay Rs. 100 which i had paid immediately. But now the phone is barred for outgoing saying payment for the postpaid is pending and when i called 121 they are saying i have to travel down from mumbai to madurai (1500km). After the continuous struggle with airtel for 6 days i had registered the complaint with airtel escalation team on 1st of july 2015 at 4 pm with reference number LTNM[protected]. Which i was told that it will be resolved within 24 hours. But as this was the case with airtel always as they are very unreliable and getting the experience of the most unreliable network since a month i insisted the executive to give me the exact time when this will be resolved. And he said it will be resolved by July 3rd 2015 by 8:00 AM. I never knew that it takes only 24 hours for July 1st 4pm to july 3rd 8am. Still i accepted to wait till july 3rd 8am (The so called 24 hours of airtel). And again they have not kept their word. It is not yet resolved till the evening of 3rd July 2015 7.00pm. And I made several calls regarding this to 121. One representative said it will be resolved within 4 hours another said it will be done within 72 hours and another (supervisor) said will take Tuesday night 12pm to get resolved. Airtel is careless just because they think they are number one in telecom we can play with customers. But I am using airtel for 8 years and I can say airtel is not the same as it was earlier. I am myself a banker and I see lots and lots of customers complaining about airtel and moving out of airtel. The day is not too far. Mr. Airtel remember "Too Big to Fail".

Hi sir I am veerabadram I recharge 200rs on my airmen dish TV account no:[protected] on 29th June in airtel showroom but the employees in showroom not respond my complaint and even not answer to me about recharge not done sir please take some action on the cheated persons they always play games with customers my transaction id:[protected] and my mobile no:[protected]

Dear sir,

I am an airtel customer with a corporate account in kenya who has been encountering difficulty in purchasing data bundles and checking data balances through the mobile service whereby you dial *450# to use these services.


As you will find below, this is my fourth email to airtel customer service kenya regarding data bundles for my corporate account no. [protected]. I have also called multiple times on the customer service ‘helpline’ to report this issue but absolutely no action has been taken. My below emails to benedict nawade have remained unanswered for almost 2 weeks. My calls to airtel lead to me being put on hold for up to 6 minutes at a time with no answer. If i do get a reply it is that my complaints have been handed over to the technical team who will be getting back to me and nothing gets done. I have dealt with ruth, douglas and kevin through the customer service helpline and nothing has been done. This is aside from the fact that most of the time, the help line agents are not even aware that a problem such as this exists and yet when one dials *450#, an error message is given stating “sorry the service is temporarily unavailable due to an ongoing system upgrade. Please contact customer care on 100 to process your request”.

It is absolutely ridiculous for airtel to expect customers to wait for more than 2 weeks while they sort out a minor issue such as this and if this is the case, alternative measures by which customers can purchase or at least check their internet bundles should be put in place.

I have copied this email to head office in india in the hope that it will be forwarded to the relevant department who can take action on this to remedy the lazy and incompetent staff working in the customer care department at airtel kenya.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

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Central motor service ltd


From: karann kalsey
Sent: monday, june 29, 2015 8:41 am
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Benedict,

Exactly when do you plan on replying to my email?


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: karann kalsey
Sent: wednesday, june 24, 2015 3:07 pm
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Dear benedict,

Thanks for the reply. I don’t know why any attempts to reach me were unsuccessful as my line has been active since my email.

With regards to the data bundle, i am not sure of my balance. Kindly advise on the balance remaining in my line. If it is finished, you can subscribe me to the one off bundle of 200 mb at 199 / - .

Kindly also advise on when the data services will be back on line.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: airtel ke_customer care mailbox
Sent: tuesday, june 23, 2015 7:48 am
To: [protected]@cmskenya. Co. Ke
Subject: data services - corporate account no. [protected] line [protected]

Dear karann,


We apologize for any inconvenience caused by the delay in responding to your email and reassure you of our commitment to providing quality services at all times.


Attempts to reach you on your line [protected] regarding issues raised were unsuccessful, we confirm that postpaid data bundle purchase via ussd *450# is temporarily unavailable. This is due to an ongoing system upgrade. There is a scheduled activity to restore normal services in the least time possible.


Kindly confirm a data plan that you would like to subscribe for us to activate it from our end.


We assure you of our commitment to giving you quality and reliable services always and look forward to a continued business relationship with you.


Should you have any further questions, kindly contact us on the email address [protected]@ke. Airtel.com or call our customer service on 100 from your mobile phone or [protected] from a fixed line.


Kind regards,

Description: description: cid:image001. [protected]@01cf8fc6. 5bf82780

Benedict nawade| customer support | airtel kenya | f : (+[protected] | d: (+[protected] | m : (+[protected]
Http: / / africa. Airtel.com| parkside towers, mombasa road. P. O. Box 73146, city square 00200, nairobi kenya


From: karann kalsey [mailto:[protected]@cmskenya. Co. Ke]

Sent: tuesday, june 16, 2015 11:22 am

To: airtel ke_customer care mailbox

Subject: internet bundles


Dear sir,


I am experiencing problems in purchasing internet bundles and checking my balance on my post paid line [protected] when i am dialing *450#. I am receiving the error message that the service is temporarily unavailable due to a system upgrade however this has been going on for more than a week. I have called customer service on 100 and they said i would be assisted within 48 hours however i have not been contacted back.


The customer service line is absolutely hopeless at solving problems be it this or other problems. They promise to get back to you within 48 hours and no one ever gets back to you as this is not the first time i have tried to get help through your customer service line.


I need my line to be able to access internet bundles urgently. Can this be looked into as soon as possible?


Karann kalsey


This e - mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e - mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e - mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited") , are unable to exercise control or ensure or guarantee the integrity of / overthe contents of the information contained in e - mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects. Thank you.

My airtel dth was disconnected due to relocating to Hyderabad. I have recharged my account and called customer care for more than 10 times to activate my account. I have also lodge complaint in airtel dth customer forum and raised issue with customer care, everytime thet say my account will be recharged in 48 hours. But my services are not resumed till now and the support I am getting from airtel dth is very pathetic and disappointing. I have also sent email to support team personally to look into my issue. They are very least bothered. I have 454 Rs in my airtel dth account. I don't want to resume services and would like to get my money back. The kind of pressure, I have undergone from past week and everyday 3 calls to customer care to get resolution for my issue, but didn't get response. My mobile no -[protected]

Dear concern, Mistakenly I have done online recharge of amount 150 on [protected] where I wanted to do the same on [protected]. Requesting you to do convenient Transaction Date-03 Jul 2015 Transaction ID-444875 Mobile Number -[protected] Recharge amount-150/-

Hi, I have applied for a new connection from airtel for my address A2/253 Janakpuri, New Delhi. They have done the wiring thing only and other steps are pending till now. I got this message only: Fixedline account no: [protected] Installation order no. 37333493 Let me know how to fix this

My number is [protected]
Sorry to say that I am facing problem using this as I had two failed transaction of 99 rupees each and I am waiting for this to refund to my bank or cash back.. Nothing yet happen.
So sir plz refund my money.
Here are the transaction Id below
1. Recharge txn ID[protected] of Rs 99.0
2. Recharge txn id[protected] of Rs 99.0

I have the same issue. I ported from Docomo to Airtel. They provided me with a Airtel 4G sim which is not detected on my Phone. As per their ARC they cannot port back to 3g sim. why the hell did they send me a 4G sim when I never asked... And as of now I am out of service for past 6 days. Being a official number none of the clients are able to reach me on phone. The twitter handle just says we will get back to you... and no revert. Then I contacted the sales rep and asked him to provide a new sim card.. and he gave a 64k sim which was detected on my phone.. However Airtel was unable to provision this sim card with my number. The 64k SIM has 19 digits and Airtel wants 20 digit SIm number.. How the hell am I supposed to make it 20 digit. I have sent the screenshot and the sim card copy and still issue is not resolved. And yesterday went to tjeir ARC in Vashi, navi mumbai, As per they we cannot port back to 3G sim.. and I need to contact the one who sold me the card. When I told I have dealt with Airtel.. He says Woh Airtel se baat karo.. we are a franchisee and cant help with this issue. The executive name is Deepak... The affected number is [protected].. You can reach me on[protected] if you guys want to help..

Hi, On 7th May 2015 Airtel provided Sim mobile no. [protected], account no. [protected]. the number was active after 1 Week and then again deactivated on 25th of May for verification issue in-spite of following all the procedure for verification and submitting all required Documents. I had to run around and call Airtel Executive to do the verification again but he never responded back ( I have SMS Conversation for the same). When spoke with customer care I was informed that the number is disconnected as the documents were not submitted and there will not be any bills generated for the same. Now I am getting Bill for this number. and since the number is not activated any more I am not able to view the bill When i spoke to Airtel, they informed that the number was active and was disconnected on 2nd of June. Total bill due is Rs.285. I paid Rs.100 for sim card which I used for 1 week. Please find the bills screenshot attached for May and June. Please help me resolve this.

i registered for airtel DTH Service in virar west on 25th may (date is imp as all messed they have done is the date) for some 1 year plan – offer for all channels for a package of rs 7000/- .i had to follow -up with the customer service for 6 hrs as the engineer informed before leaving that within one hour the service will be up ……but the service took 6hr i had to follow- up with the customer service and they kept my call tossing between the dealer and them …….the agent even said pls don’t call us call your dealer ….the engineer did not give any brief just installed and left he is not contactable till date ……and since then i am still following with no response as they have registered my service for 18th may and that is when my package has started as informed by them 8 days earlier where i have received on 25th a SMS from them for payment done and service update…..i am calling the customer service since then and informing them that i have the welcome message of installation that the service was up on 25th 11pm in the nite i wasted that whole evg following up wasting my calls money now that i have paid them the whole year money they are taking customer for granted …..what a waste ……. can’t they just check in the system that when did the service start …..they are saying this info is given by the engineer….in today’s advance world they are given me such stupid answers i have all messages and response from them i have also recorded their calls ……my last option is to just launch a complaint…..it’s being more than a month following now how frustrating

Kind Atten: Appellate HelpDesk - Airtel Re: Deduction of 20 paise for NET uses (Mob: +91 [protected]) Sir/Madam, Regretfully I would like to inform you that yesterday night I kept my mobile on my table before I went to bed at 11 p.m. I mostly got up late i.e. 8 a.m. daily and today also I got up at 8 a.m. and checked my mobile screen, as usual. I got that there was a flash message regarding deduction of 20 paise for NET uses when my mobile was idly kept on table. I immediately called to you FUNNY TYPE CUSTOMER CARE EXECUTIVE and asked about the deduction at 08:05 a.m. She was not able to help me out so she transferred my call to your PRINCESS TYPE SUPERVISOR regarding the issue. She was not ready to listen anything while I was explaining her that Data is already disabled, GPRS setting is not saved and I never use net in my mobile but I was told that I am giving her the wrong details. I was really surprised!! Mr. Airtel, as your company is pioneer one, I would like to state you that I am using Airtel SIM when incoming calls were for Rs. 8/- per call. That particular customer care executive and supervisor must be aware that they are child behind me. Anyways, I would like to retain your kind attention regarding the DISGUSTING ATTITUDE AND SERVICES PROVIDED by you and your customer care. The points are as follows: 1. As per your genius customer care executive and supervisor, I was wrong because the deductions were made for NET uses and no wrong deductions were made (twice). So, Mr. Airtel, would you like to state that who told you that MACHINES are not wrong at all or who told you HUMAN BEINGS are wrong always? 2. When GPRS is not enabled, Data is Disabled, WiFi is off then can you explain how theses deductions were made and for what?? 3. Do you think you and your executives are more valuable than your customers?? I think you are tired with your business now that's why your customers are no more important for you and your executives? Am I right? 4. I am using this SIM, number mentioned in subject line, since 2005 and 2-3 times I have faced these type of DISGUSTING things which have made me really puzzled. 5. As your Airtel company is on top, so don't you think it all because of your customers only?? Do you think without your customers you could be able to achieve these top ranking communication company in India, hence, your customer care executives are not ready to listen anything? 6. So, would you like to tell me you are only made for GATHER INCOME from your company, make some wrong deductions from customers' balances or you are following some COMPANY ACT regulations like SOCIAL WELFARE, ECO FRIENDLY, CUSTOMER FRIENDLY and so on also? There are so many things I want to explain you. But in short, if you are getting me clearly then I think it's more than enough. And, I am only instructing you to do these few things: 1. You have to revert back my deductions of 20/- paise without any further discussion about the matter because definitely the deductions were made due to your fault. 2. You have to disable all the VAS and GPRS or any other FRUSTRATING THINGS, as your customer care executive and supervisor have already denied to do so. 3. You have to value your customers' time and money, as your customers are GOD for you otherwise you are nothing.. HOPE, IN FUTURE I WON'T FACE THESE TYPE OF DISGUSTING THING AND ATTITUDE OF YOUR CUSTOMER CARE EXECUTIVE AND WILL GET BACK MY MONEY AT THE EARLIEST. Thanks Pritesh Kumar Kindly make call to my alternate number +91 [protected] because the said number (+91 [protected]) is in ROAMING right now.

Dear Sir, I want to informed you that "I took a new sim from your airtel jalandhar (punjab) team on 24/06/2015 who visited LPU..My new airtel number is [protected].The problem is, still it is not active/working.I tried a number of times to call your officials but I did not get any positive reponse.They are continously replying like "ajj chal jaye ga..kal chal jaye ga".Sir i request you to please contact and asked where is the problem.I here mentioned the number of one of your official from jalandhar airtel team -[protected] My alternate contact number is -- [protected] Do needfull

In the first week of May 2015, I enquired with the Airtel office in Marathalli, Bangalore about what action I need to do to put my landline[protected] and broadband in safe Custody. I was advised to call Airtel on the day of my departure and request Airtel to do so. Accordingly, I telephoned Airtel on 14 May 2015 evening and requested to put my Landline and Broadband on Safe Custody. This was confirmed by the Airtel executive. I was told that I will be charged Rs 150 per month for three months for the 3 month period of Safe Custody, up to August 14, 2015. I have not used my Landline or Airtel Broadband Since then, as I am away abroad. Now I note that I have been served with a bill for Rs 1024.86 due before 16 July 2015. This is outright cheating by Airtel. Airtel billing department and service department do not seem to be connected to each other. I have also logged into my Airtel account with my login and sent this complaint. Every time I did so I got a message "Your request has been registered. we will send u a confirmation soon." But I have not received any communication email from Airtel regarding their corrective action, so far. I hope the consumers complaint forum will help elicit a response from Airtel.