Airtel Complaints & Reviews

I had applied for a new broadband connection, and paid Rs.1000 online on 28th June 2015. Airtel representative called me and said there is no feasibility in your area and the amount will be refunded, however the amount has still not been refunded. On 12th July Airtel representative called me again and requested for my bank account details so that amount will be refunded, so I sent the same. But later I received a mail to provide a copy of cancelled cheque from your representative. Please note I did not provide any cheque, I paid the amount through online transaction so how can you expect me to provide a cheque. I have paid the amount through online, do you understand [ONLINE]. I HAVE NOT PROVIDED ANY CHEQUE. So please don't ask my for cancelled cheque. AND PLEASE HOW MANY MORE DAYS FOR THE REFUND? If i don't get my refund in another 2 days I am going to your Head Office in Bangalore and raise an official complaint against you. Its been almost a month, you are so happy to take the money from us and you take it so quickly and why can't you repay it as quickly as you took it! This is what AIRTEL company ethics are, so cheap and pathetic. DON'T EVER GO WITH AIRTEL BROADBAND GUYS, Go for BSNL, they are the most reliable network, for me lesson learnt well. Complaint reference number : 57524128 Here are the details of the Booking: APPLICATION NUMBER: ONBANGA01149503 REFERENCE NUMBER: 62869627 Bank Account Details: Bank Name : STATE BANK OF INDIA, Branch : Konanakunte A/C Number : [protected] IFSC Code : 11284

Dear Sir,
My self Dilip parikh, I am govt.employee of GOG. I had apply for mobile portibilty on dt.22/06/2015 from Airtel to Vodafone for two numbers.The airtel company has transfer only one number to Vodafone on 29/06/2015 but the second one is still pending.The last date of portibilty is 7/7/2015.When I followup then they extended my portibilty date is 22/07/2015. I have a CUG plan of GOG. But second number is not transfer still today hence I can not keep in touch with my family. So please do needful in this matter .
My portibilty number is AG 139339 and last date is 22/7/2015. My mobile number is [protected].
Awaiting for your kind co operation,

dear sir, iam a silver custmer of our airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir, i nageswara naik dr no 2-207 sugalicolny chilakaluripet 522616 guntur dist andhrapradesh

MOBILE NO [protected]

dear sir,

iam a silver custmer of airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir,

i nageswara naik
dr no 2-207 sugalicolny
chilakaluripet 522616
guntur dist
andhrapradesh
mb no [protected],[protected]

dear sir, iam a silver custmer of our airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir, i nageswara naik dr no 2-207 sugalicolny chilakaluripet 522616 guntur dist andhrapradesh

Hi BAL Team, My mobile number ([protected] - Karnataka Circle) is getting frequent call drops with the maximum call period not clocking beyond 90 mins, however, my amount is being deducted. I faced a horrible situation where I called my DTH service provider 10 times and had to repeat my problem to different DTH service representative and was unable to lodge my complaint finally. I think BSNL's service is better comparatively in terms of call drops. Further, following the unique initiative of BAL's CEO, I would also provide the location of frequent call drops. Also, I sincerely believe that the GoI and Telecom Dept should unveil consumer specific telecom reforms, where the subscriber would be compensated with a free call for every call drop. Such proposal was also discussed during DoT's meeting in Jun '15 and such initiative was put forward by a top 3 telecom service provider in India. Location:- Bengaluru, Karnataka Circle Near Kundalahalli Gate and BEML Layout. Regards

Dear sir, I am gold customer of airtel my 500 mb 3G data deducted in morning in this circle 20 days ago 3G is not doing well I show in morning my data is 1300mb but after 1hour this data is shown 800mb So please reambers my data as soon as possible

HI Concern, This is to inform you that my Number [protected], ported out from Vodafone 4 yrs back, Now a Days Getting regular call from Vodafone to back Port In back to them. I am also a DND Customer for a Long Time. Please do the needful to block such Calls

I have ported my airtel post paid mobile ( [protected]) from Maharashtra circle to Mumbai circle.. its successfully ported but while doing the tele verification, its could not be verified due to Vasai Road Airtel gallery mistake as they has punched my office address in system, however i have gave the document for my home only. Now Airtel 59059 department has deactivated my sim card thus sim is not taking the network. When i have contact to Vasai Road Airtel gallery, they are not responding properly and not telling the exact time when i will got the new sim or no number will activated. i am facing this problem from last 7 days. My alternate contact No is - [protected]

Airtel post paid plan 499 which has promised to deliver 3G internet, but the internet speed is more like 1 G and this very page took 8 houra to open and normal google page takes 15 mins to open. When i called customer care the executive was not qualified enough to explain the problem and instead she said go ahead and file a complaint. She didn't bother to answer my question but was putting everything on me, the service has been bery slow and it falls under the definition of harrasment, also the plan promises better network and provides nothing meaning the plans are deceptive and hence an offences under indian penal code. how can airtel bill my account when i dont use net because of bad service. I dont understand how i consume data. Airtel please try and understand your customer

From last 3 months I am using Airtel moble and internet data card. But I am facing lot of network problem during net surfing and during mobile talking also. I don't know what is the problem. Please visit to my area. My Address : Laxmi Venkateshwara Nilaya, #69, 4th floor, 9th main, 11th cross, ITI Layout, Mangammanpalya Bommanhalli, Bangalorem - 560068

Sie/Madam..I never asked internet service to my two prepaid numbers [protected]and [protected] and every time I am loosing huge amount for nothing after rechage..these two numbers are only for incoming/outgoing calls only to me and I dont required the internet serve to my these two prepaid numbers . I have my own internet connection at my house only that I use when I required...so please remove the internet service from my these two prepaid numbers so that should be easy to me fro the functioning of incoming/outgoing calls only. I am not seeking any kind of internet service to my these two prepaid number.Please do the needful and help me at an earliest.Thanks ...[protected]@gmail.com, ...[protected], [protected]

Dear mr. Mittal,
I undersign shrivas anand ramraj, from kharadi, pune-411014.
I am using this airtel dongle (4g lte) and this network is down since thursday, each time i call the customef care i get the same answer (Sir sorry the unexpected downtown of services but i assure the services will be up in 3hrs) .
But the company"s so called 3 hrs are not over yet.
The latest update given is wait fr 4 hrs...
Really., , , , , , , ,
Alright, i did take the airtel connection for so called as the best services provider sh**t.!.!!.
According to mr. Chairman (Mr. Mittal) internet service providers are earning just 1% revenue hence the rates should bounce to 6 times the present rate..
Really sir.???????? So this is so called 6 times less services you are providing to customers..??
Without even intimating the customer about the downtime o[censored]r (So called best services) you shut the entire network..
Yess sir, , this is india(Fool the people) yes beacuse u know what the goverment does it too, yes ohh my god gues what ur airtel zero plan just got approved..!! Yuuppiiiee

Sir dont u feel, your customer support staff face unnecesary heat by the customers on phone, whereas it"s not their fault because so called (3hrs gurantted uptime ) since thursday, of services is provided by the sh**t called managers sitting in their cabins ..
Sir, instead of increasing the revenue by 6 times., , a humble request or sugesstion from your loyal customer...( please increase the technical staff by 6 times and please show the door to managers who are irresponsible for such technical glitch) so we as customers wont have to wait for 3days so called as the expected downtime.
Yes according to them (Sir please wait for 3hrs).
Thank you..!!


Your"s truely loyal customer.

Regards,
Shrivas anand.

We brought a new number ([protected]) in a year back, That was used by some one before now old user massage (ICICI bank / TATA data card) getting still. I am getting headache. I call to Airtel : They have told me that you have to check ICICI/TATA. Where i got the mobile number from Airtel.

Dear sir., Not Received AIR TEL Network.Why not?Last one weak i confused. Name :M.Bakkiyaraj., Mobile no :[protected] Ref no :[protected] In case if you any doubt please contact this no :[protected]., [protected]., (NOTE:I was chanded 3 times in our AIR TEL sim card for this weak) THANKING YOU.,

I have never faced such inexperience with a custimer service before in the past but with airtel executive named that too senior mr. Devendra sharma he does not know how to speak to a client following are his verbetams: 1. We have patience level if it goes beyond that we will not handle any client. 2.he never allows customers to speak very arrogant as if he is doing favour on customers. 3. He says do whatever you want. 4. He challenges clients . 5. He makes false obligations he is arguing with me saying that i spoke for 40 to 50 minutes where as i said 15 to minutes i am on line with airtel with no resolution on the contrary he is challenging me nd using the words do not lie. Is this the way you guys work and give customer experience. When i asked him.you pull up the call records that i never said 40 to 50 minutes i said 15 to minutes he went on telling me a liar it is so offending that it made me abuse him.like hell first time i lost my professionalism with an unprofessional guy like devendra sharma. He is such a disappoinent to airtel i am asking him a question and he is so rude and pathetic that he us not even allowing me to complete Call details: Calling number [protected] Dialled number 198 Location call mumbai airoli Date[protected] time 11.03 am I want this guy to be taught how to speak to customers or else i am goin to highlight it to media as i have the recorded conversation. I need a apology letter by mentioning his name.

I applied for new broadband connection, called Airtel executive (Sadaschian-[protected]) whose number was on poster in Smondoville Society. He came to take installation charges & docs immediately on 1st day and promised to provide connection on 2nd day. He keeps telling that he will get it done everyday. He also told me not to go to other providers for any connection, he will get this done soon. But I didn't get connection yet. If you dont know by when it will be done, they you simply should not promise customers about deliver of service.

I am a regular customer of Airtel.Today early morning I tried to add VAS 34/- recharge after getting lot of instruction from No. 121311. I subscribed VAS 34 by pressing 1, again I was asked to confirm it by pressing 1 again. After that when I checked my balance it shocked me that the subscriber reduced the VAS amount twice i.e. 34+ 34=68 Rs. how cleverly customer are cheated! Then I tried to call the customer care executive, who received the call atleast after 20 mnts and in 2nd attempt.He did not listen me and told me that he was going to forward the call to senior. After some time I found only beeping sound was there, they had cut the call. Now my questions are for AIRTEL COMPANY 1. Why don't you remind customers if their VAS is going to expire, in the last 1 or 2 days. 2. I have both SMS received after subscription of VAS 34/- both are with same date and time. Pls remember atleast time gap must be there if I subscribed it twice. Because after following lot of instructions it is never possible to have a subscription with same time. Pls remember I am going to raise this issue to the consumer court. 3. Even if any customer subscribed it twice on the same date why don't you give the service extended. like if I subscribe a net pack worth rupees 249/- of 2GB 2G, and again I take the same 249/- net pack, then my total net pack which I receive will be 4 GB total. Are you getting no what I m saying.But your so called intelligent customer care Executive told me that I would get the VAS 34/- service only for 28 days and my another 34/- rupees went worthless and it would not be refunded. clap clap! 4. The sms which I received mentions that (Now enjoy Local mobile calls at 30p/min for 10 days at Rs.34. Create myPack dial *129*4#, Call 1294. Offers: http://airtellive.com/129store). that means not for 28 days it is going to expire after 10 days. again clap for you. well this was the case. I will wait for some couple of days for a positive response from you. I work in a very reputed organisation where we share our experience with thousands of people and employee. Now it depends on you how you solve the matter. thanks for reading.

I am not getting 3G network on my phone properly and there is so much fluctuation between 3G & 2G, as i have lodged the complaint many times in this regard but all in vain. I want senior people of Airtel to intervene in this matter else i will bound to drop the services of Airtel. If you people really think that customer is something for you, please resolve the problem, else don, t even bother the comfort of your kind self. Thanks,

This is a complaint regarding mismatch in what is being offered in My Airtel app and the benefit extended to me. I get messages giving links to install My Airtel app almost daily. I have installed this app sometimes ago. On[protected] at 07:12 AM, I logged in to My Airtel app and in All Packs-Calling Section saw an offer described as- All Local Calls @ 1.6p/2sec Validity: 56 days for Rs. 105 online recharge. When I clicked it I was asked to Select Pay option. I selected Debit Card and Rs. 105 was paid by me for All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app. But to my huge disappointment, I got a message saying TransID:501916Recharge Successful on 18-Jul-15 07:13 AMMRP:Rs 105.00STax:Rs12.89 Balance:Rs236.37Validity: 14daysBenefit:3000 LocalNight A2A mins My complaint is that all I wanted was All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app by online recharge of Rs. 105. But instead I got Benefit:3000 LocalNight A2A mins with 14 days validity which is of Nil utility to me. I am sorry to say that for what use Airtel is giving this facility of My Airtel app. I am hugely disappointed and would like to forfeit even my pending balance and would prefer to PORTOUT if the benefit which was shown in My Airtel app is not given to me or refund is not made to me. I am attaching screenshots of My Airtel app and also the messages which I got after online recharge.