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Airtel Complaints & Reviews

www.airtel.in

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Updated: Jul 7, 2026

Complaints 54814

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32834

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Address: Bangalore, Karnataka

I applied for new broadband connection, called Airtel executive (Sadaschian-[protected]) whose number was on poster in Smondoville Society. He came to take installation charges & docs immediately on 1st day and promised to provide connection on 2nd day. He keeps telling that he will get it done everyday. He also told me not to go to other providers for any connection, he will get this done soon. But I didn't get connection yet. If you dont know by when it will be done, they you simply should not promise customers about deliver of service.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 20, 2015

Verified Support

Dear Mr.Mushan,

This is with reference to your post dated 18th July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Mr. Mushan,

This is with reference to your post dated 18 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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I am a regular customer of Airtel.Today early morning I tried to add VAS 34/- recharge after getting lot of instruction from No. 121311. I subscribed VAS 34 by pressing 1, again I was asked to confirm it by pressing 1 again. After that when I checked my balance it shocked me that the subscriber reduced the VAS amount twice i.e. 34+ 34=68 Rs. how cleverly customer are cheated! Then I tried to call the customer care executive, who received the call atleast after 20 mnts and in 2nd attempt.He did not listen me and told me that he was going to forward the call to senior. After some time I found only beeping sound was there, they had cut the call. Now my questions are for AIRTEL COMPANY 1. Why don't you remind customers if their VAS is going to expire, in the last 1 or 2 days. 2. I have both SMS received after subscription of VAS 34/- both are with same date and time. Pls remember atleast time gap must be there if I subscribed it twice. Because after following lot of instructions it is never possible to have a subscription with same time. Pls remember I am going to raise this issue to the consumer court. 3. Even if any customer subscribed it twice on the same date why don't you give the service extended. like if I subscribe a net pack worth rupees 249/- of 2GB 2G, and again I take the same 249/- net pack, then my total net pack which I receive will be 4 GB total. Are you getting no what I m saying.But your so called intelligent customer care Executive told me that I would get the VAS 34/- service only for 28 days and my another 34/- rupees went worthless and it would not be refunded. clap clap! 4. The sms which I received mentions that (Now enjoy Local mobile calls at 30p/min for 10 days at Rs.34. Create myPack dial *129*4#, Call 1294. Offers: http://airtellive.com/129store). that means not for 28 days it is going to expire after 10 days. again clap for you. well this was the case. I will wait for some couple of days for a positive response from you. I work in a very reputed organisation where we share our experience with thousands of people and employee. Now it depends on you how you solve the matter. thanks for reading.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 20, 2015

Verified Support

Dear Mr. Bhanj,

This is with reference to your post dated 18th July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Mr. Bhanj,

This is with reference to your post dated 18 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Jaipur, Rajasthan

I am not getting 3G network on my phone properly and there is so much fluctuation between 3G & 2G, as i have lodged the complaint many times in this regard but all in vain. I want senior people of Airtel to intervene in this matter else i will bound to drop the services of Airtel. If you people really think that customer is something for you, please resolve the problem, else don, t even bother the comfort of your kind self. Thanks,

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 20, 2015

Verified Support

Dear Rahul,

This is with reference to your post dated 18th July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Rahul,

This is with reference to your post dated 18 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd

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This is a complaint regarding mismatch in what is being offered in My Airtel app and the benefit extended to me. I get messages giving links to install My Airtel app almost daily. I have installed this app sometimes ago. On[protected] at 07:12 AM, I logged in to My Airtel app and in All Packs-Calling Section saw an offer described as- All Local Calls @ 1.6p/2sec Validity: 56 days for Rs. 105 online recharge. When I clicked it I was asked to Select Pay option. I selected Debit Card and Rs. 105 was paid by me for All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app. But to my huge disappointment, I got a message saying TransID:501916Recharge Successful on 18-Jul-15 07:13 AMMRP:Rs 105.00STax:Rs12.89 Balance:Rs236.37Validity: 14daysBenefit:3000 LocalNight A2A mins My complaint is that all I wanted was All Local Calls @ 1.6p/2sec Validity: 56 days as described in My Airtel app by online recharge of Rs. 105. But instead I got Benefit:3000 LocalNight A2A mins with 14 days validity which is of Nil utility to me. I am sorry to say that for what use Airtel is giving this facility of My Airtel app. I am hugely disappointed and would like to forfeit even my pending balance and would prefer to PORTOUT if the benefit which was shown in My Airtel app is not given to me or refund is not made to me. I am attaching screenshots of My Airtel app and also the messages which I got after online recharge.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Dharmani,

This is with reference to your post dated 17 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Gurgaon, Haryana

Two weeks back I applied for a Broadband Internet Connection online and had called customer care requesting for urgent connection as some important work was getting delayed. The respresentative said that it will happen next day but there was no communication after that. After several mails and followups, the documents were collected and I was told that within next three days the connection will happen. Its almost two weeks since I paid the money and there is a poor response from Airtels Customer care team. A very poor and improper service.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Prathamesh,

This is with reference to your post dated 17 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

K

KiranDoddi

Jul 18, 2015

I am also facing same problem. I have follow up on status, they are not even calling us to tell the status.

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Prathamesh,

This is with reference to your post dated 17 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Bhopal, Madhya Pradesh

I have requested for MNP .my number is [protected] .airtel executive made me call not to port out an they offered a internet pack 1 GB worth rs 68 and they provided code*567*068# to activate after 48 hours.After 48 hours I tried ..there displays code is invalid .I made to call customer care ..they denied to avail benefit

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Kundan,

This is with reference to your post dated 17 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi

My airtel mobile no is [protected].I am facting coverage problem I am residing at West Patel Nagar.I am not able to dial any number neither receive any call.Your service is pathetic.We have 5 Airtel numbers and none of them works fine because of your extraordinary service which is useless.We are thinking to switch over to Vodafone if we get same service.We are your loyal customer but if your network doesn't work we have to shutdown your services.Request you to look into this I did complaint to your call centre but no conclusion as usual.Hope someone will listen and rectify our problem!

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Malhotra,

This is with reference to your post dated 17 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Mysore, Karnataka

I recharged whatsapp pack and I can see balance is 200MB. When I turn on and turn off Data in my phone, it always charging from my main account balance. I tried contacting customer support but no one is picking up calls and they are even charging for those calls also. I waited and 15min but there was no response. Im very disappointed with service.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Aloka,

This is with reference to your post dated 17 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Aloka,

This is with reference to your post dated 17 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Gurgaon, Haryana

Ave 2 Airtel connections since long ( [protected] & 9650...) with an average monthly billing of around Rs 2000 each.

Had called up the customer care at 121 on 20th June for an upgrade of data package from 3 GB to 5 GB. It was assured by the executive that there is an offer of the 5GB plan at Rs 700 which was accepted at my end.

I just received an alert today that my 3 gb has expired and the data usage would now be charged at applicable rates.

Called up the customer care to find out on why the plan has not been upgraded last month and the reply was that the executive did a mistake and I was told that they would update it this month but the charges would be Rs 850 per month as the old plan does not exist now.

Have raised a email complaint with the Nodal officer as well but no reply from that end also since morning.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Gill,

This is with reference to your post dated 17 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Sir ji,
mere pe ek cal ayi the jisme kha gya kee net pack offer hai high speed milegi 97rs ka 1gb data to maine kra liya lekin speed 10 kb bhi nhi mil rahi hai mere rs free me chale gye koy labh nhi mil rha hai please solve my problem

my mo no. [protected]

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Shukla,

This is with reference to your post dated 17 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Jalandhar, Punjab

Sir/mam Me using Airtel network on my number [protected] and me not able2 activate hellotune and international SMS not able 2 recieve me try so many time on their helpline 121an198or[protected] bt always gave me new lollipop sim change karo handset change karo me done ething bt problem still same sir pls help me to solve this issue

Airtel customer support has been notified about the posted complaint.

Jul 20, 2015

Updated by Sabi kang Sir
Abi tak muje koi solution nhi diya giya hai my problem still same 121or198 par cal to ans mila ki sir ap kam se kam 1week tak hume cal na kijiye me very fed up pls solve my problem my number[protected] my hellotune activate nhi ho paa rahi hai me try ur every number 543216/543215/578785/578787/543211/121and198 par everytime gave me new lollipop sim change karo handset change karo me done everything bt still same as it b4 pls solve my issue asap

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Mr. Kang,

This is with reference to your post dated 17th July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

S

Sabi kang

from Kanchipuram, Tamil Nadu

Jul 19, 2015

Abi tak koi improvement nhi hoi hai problem still same sir pls help

S

Sabi kang

from Kanchipuram, Tamil Nadu

Jul 20, 2015

Dear sir/mam
Abi tak airtel ki tarf se koi solution nhi kiya gaya hai pls help me4 next step mene apni gmail id se unko bahot sari email ki hai par koi solution nhi kiya gaya my gmil id [protected]@gmail.com se everyday ek reminder b bheja hai 121 or198 par b koi baat nhi sunta same lollipop de dete hain pls guide me 4 next step

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Address: New Delhi, Delhi

I want to inform you that i have joined bsc academy rohini branch on 3rd july 2015 for bank po classes and on 14th july i got a call from institute that your batch timings got changed.previously it was 10-12 in morning now it changed to 11-1. I joined this institute only because of the timings. I work in Rbs and my office timings are 12:30-9:30. So it was not possible for me to continue with new timings but when i told them they said that you are the only student who has problem with new timings so for you we cant help it. After all this i sent a mail to bsc academy head office regarding this matter and they told me that they will ask rohini branch to refund your fee.when today i visited my centre they r not even attending me and saying that we will refund only 50% amount and that also when we get this in written from head office.i have attended only 5 classes and the classes were supposed to be for 3 months. So y they refund 50% fees. I request you to kindly look into the matter.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 18, 2015

Verified Support

Dear Mr. Joshi,

This is with reference to your post dated 17 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Mr. Joshi,

This is with reference to your post dated 17 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Chennai, Tamil Nadu

I hold around 10-15 lines with airtel and everything i use including dth is from airtel. There is one customer support executive who is such a rude lady who called me regarding one of my landline bill payment. I politely spoke to her the first time she called and she was rude to me by all means. And the latest call she made is such a super highlight that she insulted me with her great words. I wish to surrender all my current lines with airtel if this lady is not going to ask an apology to me. I wonder how airtel functions in such a cheap way! The number she called me from is [protected].

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Mr. Ranganathan,

This is with reference to your post dated 17th July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

P

Preetha Ranganathan

from Chennai, Tamil Nadu

Jul 20, 2015

I have posted the same in your facebook page and there was a customer support executive who called us regarding the same. I was told that this issue would be sorted.

The airtel Phone number is [protected].

P

Preetha Ranganathan

from Chennai, Tamil Nadu

Jul 20, 2015

I have posted the same in your facebook page and there was a customer support executive who called us regarding the same. I was told that this issue would be sorted.

The airtel Phone number is [protected].

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Mr. Ranganathan,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Umesh Arora
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

P

Preetha Ranganathan

from Chennai, Tamil Nadu

Jul 21, 2015

I have not received any intimation from Airtel on the same after the initial conversation!!!

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Address: Ukhrul, Manipur

Dear sir/madam
I am pre paid customer of airtel mob no [protected]. On 17 jul 2015 at 08.08 am i received the massage that supercombopack has been activated @ rs. 35/- for 7 days and also your service for videeopind service has been renewed on your airtel mobile @ rs. 30/- for 7 days.
2. Both the services activated on my mob no. Without any notice as i had neither applied nor asked for any types of pack on my number.
3. I immediately called your representative but they unable to give me satisfactory reply as why this happen. Why the services has been activated without the knowledge of customer. It is very much embarrassing to the customer to deduct the amount. Kindly look into the matter and the amount deducted without my consent be refunded earliest.
Assistant commandant manohar lal

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Manohar,

This is with reference to your post dated 17th July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Mohali, Punjab

Sir i don't have any complain it is just a request i have a pending bill payment of 5300 I misused it it was my mistake . Sir i am child of middleclass family it would be very difficult for me to pay such a high amount i would be very thankful to you if you help me to pay a less amount . Sir my airtel postpaid number is [protected] please sir i would be very thankful to you my email address is karan.[protected]@gmail.com

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Mr. Kapahi,

This is with reference to your post dated 17th July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

K

Karan Kapahi

from Patiala, Punjab

Jul 19, 2015

Sir i beg you for this please give me a wave off for this bill i beg u fr this sir

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Address: Dehradun, Uttarakhand

Sir my balance of about 88 rs has been deducted wrongly by Airtel on 16/07/2015. I think they are habitual of doing all this because after certain interval they deduct balnce. So plz refund my balance Regards Kishore kumar [protected]

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Kishore,

This is with reference to your post dated 16 July 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka

Hi Hierachy, I have been using Airtel service for last 6 yrs with post paid connection and I'm a platinum customer, I'm facing network problems in around my residence.whenever I get incoming calls the call is getting disconnected with very bad signals and it is much worse when I make outgoing calls. When I contacted customer care they give false commitments about network, they also said they are there to address billing issues and not network related issues, because network management is given to third party and they don't know to whom they have given the contract.I'm giving this complaint for network from past 6 yrs and no one from Airtel or their network team had visited my residence for resolving the issue or to check the signal strength.my minimum bill payment on any given month during this 6yrs is not less than Rs.1300/-, after paying bills on time I get treated like a dog, I'm planning to port my number to other subscriber who gives me better service without any mental tension and more of good service.I'm facing lot many problems because of this also I'm mentally disturbed a lot and it is really testing my patience to the core. I'm writing this complaint with mental agony and lot of pain. I have been sending mails since December 2011 to address the network issue, till now there's no update on this complaint, I'm planning to file defamation suite against Airtel and file a case for mental torture and bringing huge loss to my business form where I lost many calls unanswered because of network problems.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Mr. Radhakrishna,

This is with reference to your post dated 16th July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Mr. Radhakrishna,

This is with reference to your post dated 16 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

V

Vinod Radhakrishna

from Bengaluru, Karnataka

Aug 12, 2015

My complaint is not yet resolved

don't try to play fool out of me

My Contact No - [protected]
Alternate contact No - [protected]

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Address: Kolkata, West Bengal

Please assure the service of mobile connectivity during the peak office hours near calcutta high court. Assembly house and all india radio. Repeated call drop and non availability of service happens'my mobile no. Post paid is [protected].) am a professional by occupation therefore non availability of service hampers my business and harms my reputation and work both. Suddenly i can not change my communicating mobile no.
Repeated request for regular service makes no difference. Only advice for changing the plan or sim is the answer.

Airtel customer support has been notified about the posted complaint.

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R

ranjubabu

from Kolkata, West Bengal

Jul 16, 2015

Till my problem resolves no rating as such can be given

Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Mr. Babu,

This is with reference to your post dated 16 July 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Pune, Maharashtra

I have been using 4G LTE WiFi for a long time now. But recently I noticed that the Company has charged "Value Added Services" Rs.274 for the month of July, whereas I had not made any request for activation of any such service. And so far as my knowledge goes, such services cannot be used on 4G LTE WiFi - I think it is for mobiles only. It is highly unethical of a reputed Company like Airtel to have first activated the VAS without the consent of the gullible customer and then quoting the small print that the dispute on charges should be raised within 60 days of the receipt of the statement. On talking to the customer care, they werent helpful and were trying to help me by deactivating the service and asking me to pay for the VAS that has been imposed forcefully on me. I have made a formal request to the Appellate Authority to kindly intervene in the matter and settle my Bills by waiving the amount of Rs.274 charged from me unlawfully, for the month of July. Mohammed Azeem Khan Account Number: [protected] Airtel 4g number: [protected] Bill Date: 10/07/2015

Airtel customer support has been notified about the posted complaint.

Jul 24, 2015

Updated by mdazeemk No action being taken by the fake airtel customers support team. Pathetic service.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 16 July 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

D

doshi21

from Gurgaon, Haryana

Jul 24, 2015

Respected Sir,
I am very frustrated client of So called ”Airtel 4G”.
My Airtel 4G Number is :[protected]
I have been cheated from 1st day I was visited Airtel Borivali Store, where they show me 1 Airtel 4G wifi Router for which I had paid 2300/- INR. Immediately.
They inform me to collect Device after 3 days. Surprisingly they give me different kind of Device by telling me that That was demo piece
and this is the actual device which they have in stock.

Than what is meaning of Demo piece or what is called demo ??
To show A Car as a Demo and giving a Bicycle is it you called DEMO ? ? any why they don’t mention it at the time of taking money.
As I feel like I have been fooled and cheated by such a great people on very 1st day,
so what they will do in future ??,
I request to cancel my deal and deduct whatever amount as per company rules and give rest of my money back
They inform that not a single Rupees can be refund whether I am satisfied or not with the product and the company.
I have no choice but to continue so I did...
On my first Bill I have been Charged for Some SMS ??!!!
Its DATA CARD, if I put in to mobile it can’t be use a as Calling SIM Card or SMS purpose.
Why I have been charged for some caller tune or some sms I Don’t understand.
1st Bill is attached, I already Paid by thinking may be some kind of small mistake.
Bill copy attached.
Now, 2nd bill come with charged like something 450 Rs. For “Laila ….or something” caller tune ???!!
Bill attached.
When I goto complain at Outlet near Borivali West Station, they have not take my complain
by simply telling that I may have clicked something while surfint the internet so this is that charged
I request to give atleast complain number but they deny ??

Why ? even I have no right to do complaint about over chaged ?

For one or another reason I have done complain 2 time, herewith attached acknowledge/token number,
no respond from company or any executive to solve the mater.

I can understand you can not solve my problem and even not inrerested to solve any query as you are already got money
For 4G wifi router and also getting payment time to time from our side.
But This is 3rd time I have been charged wrongly, I think now its enough, so please remove/reverse that “sms/value added” chages from bill which I didn’t use and allow me to do
payment of actual amount for my actual use only.

Kindly cancel my connection immediately before I may be charged for some other value added without my permission.

I was given Port request to Convert my number [protected], Aircel to Airtel, Kindly also cancel that.
We are also using one another Airtel SIM Number : [protected] for our office use, that also I shall surrender soon, as soon as I will arrange some alternet.
I feel very guilty that I choose Airtel without even ready any online review which shows clear things about company.
http://telecomtalk.info/airtel-vodafone-tata-docomo-tops-in-complaints-on-billin...⇄

Thanks for nothing,

Ketan Doshi

Cell :[protected]
Cell :[protected]

D

doshi21

from Gurgaon, Haryana

Jul 24, 2015

Same they did with me..

they charged some thing called sms/Value aded for some caller tune.."Laila..." and something

this is data card boss ??!!!

How and why should I do this kind of stuff ???
even Calling and SMS not allowed by this card

How we activated this ?

they answers, may be we click something while surfing..!!!

such a great people...

D

doshi21

from Gurgaon, Haryana

Jul 24, 2015

To,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Are you really working with this company ??!!!

Because you borivali - west outlet/branch not even ready to take complain ???

whether issue will be solved or not but I think atleast to get complain number / token number is our right
when we visit your outlet..

I was not asking money from him, but atleast a good response should be there,
Just try to visit your outlet as a customer and see how much surprise you will get...!!

If you really want to know what's going on ask cctv footage of dt: 23/July/2015 time 5:00 PM to 7:00 PM,
when my person Mr. Mahendra Visited store and even a complaint token was not given ??

I don't know why your staff behaves with us like we are beggar ????!!!

D

doshi21

from Gurgaon, Haryana

Jul 24, 2015

"Airtel - Charging for Value Added Services for Airtel 4g LTE without consent

5 Reviews
Add a Comment
User mdazeemk on Jul 16, 2015
I have been using 4G LTE WiFi for a long time now. But recently I noticed that the Company has charged "Value Added Services" Rs.274 for the month of July, whereas I had not made any request for activation of any such service. And so far as my knowledge goes, such services cannot be used on 4G LTE WiFi - I think it is for mobiles only. It is highly unethical of a reputed Company like Airtel to have first activated the VAS without the consent of the gullible customer and then quoting the small print that the dispute on charges should be raised within 60 days of the receipt of the statement. On talking to the customer care, they werent helpful and were trying to help me by deactivating the service and asking me to pay for the VAS that has been imposed forcefully on me. I have made a formal request to the Appellate Authority to kindly intervene in the matter and settle my Bills by waiving the amount of Rs.274 charged from me unlawfully, for the month of July. Mohammed Azeem Khan Account Number: [protected] Airtel 4g number: [protected] Bill Date: 10/07/2015"

Mr Azeem - I have been also cheated exactly same way...
If you are going to file complaint, Pleas share with me also I also want to file complain for this kind of harassment since last 2 month..

even when you call they will tell you that you may be visited some website and you may have been done some click that why
you are charged... !!!

If you want to try, goto nearer Airtel Galary...

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Address: Bangalore, Karnataka

I had a chat with their online chat officer Soumya and have reqested whether a new broadband connection is feasible at my address. She has verified and confirmed and provided that speeds upto 16mbps line are feasible. Then she has updated me the available plans and as per my confirmation on a plan she has provided me a direct payment link where i have paid 1000 rupees. Upon confirmation it said that i will recieve a message to my phone and an email confirmation but i havent received any. Luckily i have taken the screenshot of the payment reference. after a day i have sent an email to their team requesting for more information and raised a complaint via their site regarding the same. They have updated that i will get information with 3 days and have closed the complaint. On 3rd day i have recieved a call from airtel saying that my address is not feasible and asking whether i need any other service. I am really confused it is their team who has confirmed that the address it feasible and asked to go with payment, then later they are saying it is not feasible. Is it some issue with in their teams or are they trying to fool people. never expected such worst service from a reputed company like airetl. It is really disgusting.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 17, 2015

Verified Support

Dear Busa,

This is with reference to your post dated 16 July 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2015

Verified Support

Dear Busa,

This is with reference to your post dated 16 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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