Airtel Complaints & Reviews

Done recharge of RC 97 on Airtel no. [protected] thinking of data pack, later realised that in AP, TG services RC 97 doesn't have any valid recharge, 97 have been deducted from my account. But did get any recharge. RC done on 25 June 2015 at 21.45.

My name is Gnanasri. I'm from Visakhapatnam. I & my husband are Airtel Customers since 10yrs. I have called customer care on[protected] at 10.20am &asked about roaming pack for more than a month. Then Mr.sachin kumar customer care executive replied me to recharge rs.196 val 6mnths. I have recharged my husband no. [protected] on same day evening at 8pm &surprisingly benefit he got is 250mb 3gdata. I called customer care again &gave the complaint. They transferred the call to supervisor & I told about the problem to him. Then he said we will take action on the concerned executive but I asked about the lost money & how can I get it. He told ' u cant get it back u have lost it'. Hw can I leave it like that as I got a wrong benefit for 196rs.. Please give me back my money into the account or my benefit. As the roaming pack is very necessary for us now.

Madam/Sir, I am one of your old customer using two sim of Airtel since 2011 whose details is as follows- 1. [protected]- Use for calling 2.[protected] - For Internet use(3G) About more than one months i am facing a lot of problem due to connectivity problem neither i am able to call any my friends nor i receive any call during the time when i stay in my room.Due to connectivity problem i am unable to use my internet in my room properly. I tried several time to connect with customer care to register my complain but all my effort went in vain.Please Resolve my problem as soon as possible. My Present Residential Address where i am facing these problem regularly is follows- Name-Ranjit Kumar At- Just opposite of Kanahiya TVS showroom, Near the Clinic of Dr Vandna Gour, Siyaramnagar, Ranchi Road Dist-Ramgarh Pin-829117 Please Take appropriate action as soon as possible.

-----Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: [protected]@savemoneynow.in Sent: 24/06/2015 07:08:21 PM Subject: 4G Wife hotspot dongle not activated Dear sir. We purchase Airtel 4G Hotspot dongle from MSDM RETAIL KART PUT LTD NOIDA AND PAID RS.2300.00 RECEIPT NO.14903. THIS DONGLE NOT ACTIVATED TILL NOW. PLS HELP THANKS RAMVEER SINGH GHAZIABAD MOBILE NO.[protected]

Kindly be informed that Mr. Srinivasa, from Airtel Mob no [protected], gave me a call at about 1730h and said he is coming for address verification checks. This was for the 4G post paid data card that I had applied for. He came and asked my name. I said my name is Jasmini Chandran. He asked my job which I said. No of years of service. Then he asked me to sign on a form. The form had rows where it was mentioned that dongle provided etc. I told him that I have not received the dongle yet which was the fact. (Ms Kanthi Shetty, manager from Airtel Office had spoken to me and told me about the 4G plan. Mr Pranesh visited my house 2 days back, however he had not given me the dongle yet). I signed one form and gave Mr Srinivasa. He gave me another form and asked me to sign it. while I was reading the form, he suddenly pulled the form out of my hand and crumpled it. He also crumpled the other form that I signed. He started yelling at me at my apartment complex. He said I asked you to sign. Why are you not signing. I was shocked at the behavior. I have not witnessed such harassment from any official so far. I gave him all details he asked for. Iam an Air Force Officer with 19 years of service in defence and outside. I told him this is very shocking .He cannot shout at a customer. He shouted at me that he will stop my connection. If Airtel has such employees, it is very bad for the company. I will request you to look into this on top priority and deal with Mr Srinivasa for the harassment that he has rendered visiting my apartment. Regards Jasmini Chandran [protected]

I called the airtel 121 customer care for more than 20 times today but everytime i was given a wrong information. Also my balance was detected by Rs. 200. And service was provided even after I visited the Airtel store. date of event 25 June 2015.

I have Airtel DTH connection with HD + Recorder STB. From last few weeks I am not able to do recording. "It gives HDD0001" error and description says unable to record, contact customer care. Another, issue is after 1-2 hour of continuous watching, setup box gives error and restart every 5-6 min. I have first registered complaint in this regards on 16th June (Ref No :[protected]. Airtel engineer came and confirmed that issue is with setup box and we need to change that. He ask for recharge for at least 1000 INR for same. We did that right away. :( He told he will come next day with new Setup Box. From that day, we are waiting to resolve the issue and there is no show from Airtel Side. On top of that they closed my complaint as resolved on next day, 17th June. I again called customer care and they have open new complaint on Saturday, 20th June with ref . no : 44764956. Till now no action taken on this. I again called on Tuesday, 23rd and got new ref no : 44839906 but as of Thursday, no call and no resolution. I have recharged earlier for 1 year plan and again for 1000 for setup box. With this, I am loosing ever day and not sure when my issue will be resolved. I need help from this forum and want Airtel to refund my full amount of recharge and 1000 for setup box. I will shift to some another provider. Very bad experience from Airtel. Regards

LATE fee fir se laga diya h jab ki net bhi proper nhi chalta h ya to aap log mera connection cut kr de ya net sahi chalwaye issi karan mai last bill late jama kiya is baar 1551/-rs ka bill aaya h jisme se late fee - bhi karoge to bhi 1451/-rs ka bill h please mujhse do instalation me payment le lijiye ya fir connection cut kr dijiye jaisa bhi ho bataye mai jama karne ko manjoor hu aap arrenge krke mere id pr send kr dijiye aaj hi fir mai baahar jaa rha hu Thanx

my airtel mobile number is [protected]. i got a new 3G data pack on[protected] at 11.23 AM of Rs. 246.0 . The TransID is[protected]. But my data pack is not working even though mobile data is on. Please look into my complaint and rectify it immediately.

Dear All, I paid Rs.1700/- including late fee on 23 6 15 at Airtel outlet at Ernakulam Madhava pharmcy jn ... the bloody people they have not updated this to Company .Today Company has barred my out going facility and now they are saying that i have not the amount . For the reff i am attaching payment receipt to this... and please suggest me, , , now i am going to customer court because this is a clear case of cheating, , , , , , , please advise out going barred

I have make a request to close my dongle no [protected] Name: Anand Jebaseelan D R Completing the dues the request is taken 0n 25th April 2015 in Airtel showroom - SR No: 61543484 After 2 days a gentle man called and said it is closed Again i got a bill in next month Again i raised a complaint through the customer care on 27 th may 2015 - SR no: 62168323 After 2 days a new gentle man called and said it is closed, sorry for the error Again the third i got the bill - so as usual i have to call the customer care and make a request - SR no : 38102928 But still there is no reply from Airtel Are Airtel playing with the customer or cheating the customer by doing these type of activities Cant they have basic sense to close the deal This is the main reason i hate Airtel - Poor customer support and back end process This have to be done within 24 hours of time otherwise i have to file a legal action for these type of action It is totaling ridiculous and making me panic every month Please help us to get out of these type of activities I hope the concern higher officials will make action immediately and fix my problem Waiting hopefully

Hello I am using Broadband with land line with the combo plan of 615/- 40 GB and with 4MPBS speed with a Top up of 199/- which is a unlimited local calls. But when I check online on internet, it says there is a top up of 99/- with unlimited local and STD is available for normal customers. Why Airtel is cheating customers with the name of corporate customers? why a corporate user cannot get this plan as 99 topup? Even I have enquired with Airtel many times through emailing Applette team and dailed 121, but no one has enough information and every day they say they will resolve it by EOD and they will call me to confirm but I never recieve a call from them and I will have to call back again everyday. this process repeated for 1 month closely. and I am fed up with Airtel. please let me know the reason for not enabling 99 top up on my landline. Thank you Regards Hanumanth +91 [protected]

Respected sir/mam, I have lack of problem to call any person because of call drop also if call recived after few minute atomatic call cut showing call drop... also same in internet data use its totally irreted me not working properly.

Hi I'm recharge on 20th june 2015 my mobile number [protected] topup of 66 for full talk time 10 days validity this plan more than two years but actually today is 6th day I'm calling no balance because I'm thinking I have balance 34 and valitidity also 5 days and sent so I called airtel customer care 198 they saying plan change to 5 days validity without inform to us how they change or at least they can inform after changes Vi Sms unwanted SMS daily coming from airtel but they are saying every time i check and recharge make people foolish cheated me

I had Airtel Mobile connection with No.[protected] with the 3G data connection. I had about 2335.64 MB data on 15th June 15. The recharge date is due on 15th June. On 15th June I tried to extend the validity by recharging. Inspite of my repeated trials I unable to recharge it due to the maintenance of systems by Airtel. I contacted the customer care and informed about the difficulties. The Airtel website is not at all responding to the recharge.Finally I contacted the customer care two time on 15th June at 2300hrs and the customer executive informed that due to maintenance the the recharge is not possible now and you may recharge tomarrow and the remaining balance will be credited into your account. Moreover I tried to recharge the data from ICICI Pockets and finally got confirmation from airtel that “ your airtel mobile [protected] online recharge txn ID 827175 of Rs. 153 has been initiated. Please keep the txn id for future reference.” Inspite of the confirmation the balance 2335.64 MB data not carried forward. I again contacted the customer care on 16th June and it has been assured that the data will be carried forward if you make fresh recharge for atleast Rs.153 only from the retailer. Then on 16th I had recharged for Rs.153 from the retailer. I have been informed that the previous will be credited to the account and it will take atleast 48 hrs. When the data not carried forward, I contacted the customer care on 18th June 15 and now it was straightaway denied. I tried to convince the customer care as well as their superintendent and no body bothered to hear me. In this case I have at no fault as I tried my best to recharge it within the time frame but due to some technical fault on the part of Airtel I unable to recharge and I have contacted the customer care repeatedly to find a wayout but they also not done any thing. After that, On their assurance I had recharged again on 16th June with the pretext that the previous data will be credited into my account. Now denial at this stage is clearly against the morale and ethic of business. It is not a matter of megre 2GB data but a matter of principal. Because on the fault of Airtel I unable to recharge from this website Inspite of that I done recharge from ICICI Pockets and got confirmation on 15th June and now they are telling that recharge was not done. It is requested that the matter may please be takenup with appropriate level and my due balance data may please be credited into my account please. Rajat.

In my phone a message from airtel came promising ₹57= 1gb data in which 275 mb was to be provided instantly and rest an hour later.. In which i got the instant one but the remaining data which i was supposed to get later was around 270 or 280 mb(not clear).. I was to get 749 mb of data later but i got only 270 or 280mb and when i complained to Customer care they told that plan was of only 500mb (₹57=500mb) and when i argued them that i got the message claiming 1gb for 57 and told them that i can send their message back and or i can show the message through email... They replied i dont see any kind of offer like that and they even didnt tried to verify or look into my message which was a great proof ... They told that there must be a mistake in message sent to you from airtel and if you want your benefits as promised in your message you can claim it legally.. Ya really legally, they meant me to go legal for 57 [censored] rupees or half a gb data.. But my question is the fault in the message was from there side so why i should suffer, i mean they should compensate me for fault from their side.. WHY IT IS EVERY TIME THAT CONSUMERS ONLY SUFFER, NOT THE MULTI BILLION GIANT COMPANY. I got this advertisement message on 23 june 2015 and i did my recharge on 24 june ...

Hi, On my airtel no [protected] i am currently active with the local/Std Rate Cutter of Rs.34 from[protected], which allows rate cutting to 1p/sec on all local/Std. But the call rate on my airtel no is being made at the rate of 80p/min for local calls and 1.5Rs/min on Std calls, which is wrong as i have valid rate cutter running on my no. So, why wrong deduction is being made on the calls. So resolve the issue as soon as possible. Frustrated of poor airtel services. Raised ticket on the same but still the matter regarding the wrong call rate is not resolved. [protected]PFA[protected] Regards, Rajat. Sharma

I am a prepaid airtel user from Delhi and my mobile no is [protected]. I got a message from airtel about the plan of Rs. - 89 /- for which they provide me 210 STD mins. I got that message several times and I had done that recharge and even got the talktime as well but on[protected] I recharged with same amount and I got the message about recharge has been done successfully but I did not get the talk time of 210 STD mins. when I talked to customer care they told me that they did not have any offer of Rs. - 89 /- and when I asked him to take a complain regarding that and to hand over the call to supervisor he cut the call. please help me I recharged with same amount on[protected] and I got that talk time as well and after that even I got message regarding that offer many time . I had recharged 4-5 times in past and I got the talktime but this time they didn't give me and took my money . Transaction ID[protected] recharge done on[protected] at 08:59 PM

I have been using post paid connection since years and converted to prepaid since I moved to us . When I was back to India recently I have applied a new 4G sim and sent sim no. To 121 for activation. Since then my number is not working I.e. Old And new sim also. I am fed with up Airtel company. Please help for my new 4G sim activation. Mobile no. [protected] New Sim no.[protected]U

I had 200mb 3g balance and try to download from net but after few minutes my main a/c balance deducted by 80rs although my 3g balance remain 56mb available. Customer care says its airtel policy. How its possible that my 3g balance available but main balance deducted?