Airtel Complaints & Reviews

Sir I am having prepaid Airtel connection since year 2012 bearing No. [protected] and having my pack mode of payment of Rs. 270/- for 28 days consisting of 30000 Seconds & 340 SMSs now a days. The present my pack mode of payment will culminate on 7th July 2015. But from yesterday whenever I made a call or SMS from above said mobile no.certain amount is being deducted, which is totally unauthorized & not fair on your part. I have tried at your customer care Phone Nos.121,[protected], 198 & [protected], it seems that there is problem in your system I could not talk to the concerned Customer care Executive You are therefore requested to stop this unauthorized deduction & restore the amount deducted immediately. An immediate action in the matter is requested please. Thanking you TILAK RAJ RAWAL. [protected]

I got message on my Airtel mobile no. [protected] dated 16th May 2015 at 10:50 hrs from 'AD-650011" which is used generally by airtel to update to its consumers for sending message of new offers provided. The message was as below: "Khaas Data Offier! Rs.149=1GB (500MB+Free 524MB) 3G, 28 din. Rs.255=1GB+Free 1GB 3G, 28 din. Extra Laabh 1ghante mein.Offer 16-Jun_15 tak retailer dwara ya call 121314" I have applied on dated 13-June-2015 at 12:00 Noon for the same for Rs.149/- data. But only 450MB have been credited into my accounts with the validity of 14 days i.e. upto 26th June 2015. I briefed all the details to the consumer care of Airtel and it was suggested by Senior Officials to send all the details through e-mail to "[protected]@in.airtel.com, [protected]@in.airtel.com" The same was done from my self on dated 15th June 2015 and 19th June 2015 and also forwarded the same on 22nd 2015. Reply is still awaited. Pl. do the needful and credit my 3G account with extra MB.

The service request number is 62686718. Dear Sir, I have bought 4G Hotspot Huawei Dongle ( Model No. E5573s-606), (IMEI: [protected]), (S/N: R3TDW[protected]) on 19th June, 2015 with 4G SIM No. [protected]. I have paid by credit card the entire sum of Rs.3350/- which includes 2GB/month for 6 months and cost of Dongle. This was the day when you announced 4G in Delhi and I immediately bought it in first half of the day itself. The SIM is activated and I am getting yellow light and I am getting 3G connection. However, despite calling customer care many times and also re-visiting Airtel Express Store at Malviya Nagar, New Delhi (where I bought the system), I am still NOT GETTING 4G (to be confirmed by green light). Even the store had mailed the problem to you in the evening of 20th June, 2015 and they had told me that it was network issue and will be cleared within 24 hours. I am still to see a 4G connection. PLEASE HELP URGENTLY. Regards, Pradeep Kumar Singhal (Senior Citizen), E64 Panchsheel Park, New Delhi-110017. ALTERNATE MOBILE NO. [protected]

I have activated whatsapp pack for my number [protected] on 15/6/2015 but whenever I use WhatsApp for sending text, Airtel is charging money and the same is being deducting from my main balance.No proper response from customer care also.I need refund for the same.Please look in to the issue.

I recharge my phone with 3g Internet which I got from my best offers I.e get 1gb 3g in 149/-. But m not getting the 3g speed. Please solve it as soon as possible. They make tha customers fool by giving them best offer, but actually they not work as they shown.this problem is mostly occurs in Internet pack.

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Secret pin : *********02518289 Serial no:[protected] Ph number: [protected]

there is a unusual cut of the main balance again and again ... first we had a cut of rs 30 and the 2nd time rs 99 and after that rs 39 ... the customer care guys are not giving response to our problem, so we expect u to take necessary action on them, and make them credit back my money ... my no. is [protected], hope u will respond back soon ...

Dear Sir, I am Ramesh were I was using Airtel network for past one year as a post paid customer. I have activated for unlimited pack Rs 99.I have activated to this phone number [protected] just to conform that I called to customer care even they activated the unlimited pack Rs 99. Now I have received the bill amount totally Rs.2438.65paise in the month of may. And also regarding this were I have raised the complaint & also my complaint is SR No:[protected]. But still now there is no response from the customer care were I am keep on calling and asking. Kindly please check and do the needfull as soon as possible. Call to this Number [protected] (Ramesh). Regards, Ramesh.S Ph No:-[protected]

Dear sir, I am srikanth kancherla and my mobile number is [protected] i am facing an internet issue from may 27th and i gave the complaint regarding that, till now the issue hasn't been resolved the service request number is 62162229 and the 121 costumer service and the nodal department are extending the time to rectify the issue but i haven't got any response from any of the department. So please kindly look in to the issue and get back to me ASAP. Regards, K.srikanth.

Hi... have received a very poor service from Airtel. They have deducted my balance without prior notice on account of 3G services (which is most pathetic right now). When I called up the helpline number...It took me 15 minutes to be connected with the customer representative (I dont know why they hide this option as if it is a treasure and on top of it those freaking offers... i just hate them.. wasted my 15 minutes..listening to that ...)... but phone disconnected... (Again best call dropping services from Airtel)... and i dont have the courage to get through that for another 15 minutes.. Worst services of all times... My number is [protected]... Best regards for not providing quality services... I am highly satisfied with the poor services...

Dear Team, Am facing very bad network experience with airtel and the company has not provided the customer care number where any complaints can be registered easily. This network issues I have faced at the time of emergency and am unable to reach the customer care as I need to wait long time to reach for which takes plenty of time at the call and it ends up with loss of my currency. Please provide the needful action am faced by Airtel. Thanks, Yashvanth

ONE OF THE FRAUD COMPANY IN INDIA. I am the airtel DTH User.I got message from Airtel You have to pay 261 which are more than my eixisting plan. if a trying to contact the airtel care they are nor responding.I really Dissatisfied wit airtel service.Worst service provider ever...!

sir i lost my mobile with AIRTEL SIM and i got new SIM from airtel store on 19th june 2015, only calls are connecting not SMS, when i called to customer care they simply said it will take 48 hours for activating SMS (sending and receiving), now im having important transaction which is linked to OTP(one time pass word), now what should i do.with this problem i will loose big opportunity with huge Amount which need very much.my mobile no is [protected].

Dear service team, Hi, i is Mr.Indradeo Prasad from Manpur, Gaya(Bihar) having airtel prepaid connection no. +91 [protected]. I lost my mobile today morning, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP. Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. Thanks, Indradeo Prasad, Manpur Patwatoli, P.O- Buniyadganj, Gaya, Bihar

oday I checked my Pre paid Airtel Mobile No. [protected] Balance on 20/06/2015 at about 9.02 pm by dialing *123#. Airtel. Airtel shown my balance and also mentioned about Fathers Day Special offers, Dial *422*33#. I dialed *422*33#. to know about the special offers on fathers day. Just thereafter on at 09.05pm 1st (First) Message received from AD-mydala as under:- Your reference number for Airtel Deals Value Pack MYDALA503765. Dial *422# and select category to buy any 5 discount offers per day for free of your choice. Valid till 10th Jul 2015. For Details Call[protected]Chars apply). Deal powered by mydala. On same time another message received from AT-AIRINF mentioning as under:- Thanks for using mydala offer. You have been charged Rs. 30.0 from your airtel mobile account. for more services, call 56789. I again checked my account balance by dialing *123# then found that Rs. 30/- deducted from my account without my consent as i did not selected any category to buy discount offers. Airtel is cheating /doing 420 with the Customers for which appropriate action is to be initiated against them and also direct them to refund my amount Rs. 30/- at earliest.

Today I checked my Pre paid Airtel Mobile No. [protected] Balance on 20/06/2015 at about 9.02 pm by dialing *123#. Airtel. Airtel shown my balance and also mentioned about Fathers Day Special offers, Dial *422*33#. I dialed *422*33#. to know about the special offers on fathers day. Just thereafter on at 09.05pm 1st (First) Message received from AD-mydala as under:- Your reference number for Airtel Deals Value Pack MYDALA503765. Dial *422# and select category to buy any 5 discount offers per day for free of your choice. Valid till 10th Jul 2015. For Details Call[protected]Chars apply). Deal powered by mydala. On same time another message received from AT-AIRINF mentioning as under:- Thanks for using mydala offer. You have been charged Rs. 30.0 from your airtel mobile account. for more services, call 56789. I again checked my account balance by dialing *123# then found that Rs. 30/- deducted from my account without my consent as i did not selected any category to buy discount offers. Airtel is cheating /doing 420 with the Customers for which appropriate action is to be initiated against them and also direct them to refund my amount Rs. 30/- at earliest.

I have recharged with rate cutter of Rs. 56 to reduce call rate. but instead of reduction in call rate they started charging at 80p/min. I have raised the complaint on their site and tried to reach customer care but still no response. Please look in the matter. Complaint number : PR[protected]

I would like to inform you that I made a recharge on 14.06.2015 in my Airtel No. [protected] of Rs. 45 for 150-MB 3G Data for 7 days. When 16 MB 3G Data was remaining again I made a recharge of Rs. 92 For 1-GB 2G Data. From Airtel Co. sent a message on 19.06.2015 that if I would like to save 16 MB 3G data then I have to recharge 3G on or before 20.06.2015. I would like to ask why I can not get my remaining 16 MB 3G Data in due date ? I would like to mention here that I have already lodged complaints in National Consumer Forum, TRAI against Airtel. Please do the needful. Thanking you, Dr. Arup Ratan Das. Mob. No. +91 [protected], +91 [protected]. Email Id: [protected]@rediffmail.com

My name is Dr. Rohit Basapure. I have been using your services for more than 8 years now. My mobile number is ([protected]). Recently (to be precise at 5:49pm) I was contacted by your customer care services the through the number ([protected]). The person on the call told me about a scheme which involved continuation of HelloTunes for 6 months on payment of 150 rs. Let me remind you, I have been using this particular Hello Tune since 2008. Name of my HelloTune is "Keeda", which was a narration by a kid in hindi about his theory stating 'There are two types of keeda, one who does homework n other one who doesnt'. Anyways, since your guy called me I accepted the offer for that particular scheme of 150rs for 6 months/180 days of Hello tune. I asked him repeatedly I have to keep my HelloTune the same n that I didnt want to change the tune and he agreed to that too. After couple of hours when I checked my Hellotune I couldnt hear my previous HelloTune, it was replaced by A.R.Rehman's Airtel tune which I didn't subscribe to. I even got a message saying thank you for choosing A.R.Rehman as ur Hello Tune. I took the scheme under the impression that I get to keep my original HelloTune. By changing it to something else without asking me isnt very professional or ethical of you. After this incidence, I called the customer care (which made me wait for long before I heard the voice of an customer care executive for "PLATINUM" service apparently). I told her my problem, she had no idea that some scheme like this even existed. I explained the whole thing to her thrice then she asked me to wait, (which I did till the call duration was 18mins) after which the call was disconnected saying that 'executive was busy talking to other customers'... Isnt it stupid that U kept one customer hanging, asked him to wait for 20mins n U give an asinine excuse of attending other customer n telling me that U r busy.!!! What the Heck is that?? I have been using Airtel card for over 8 years, I dont expect such treatment from u guys. U need to show some courtesy atleast.. For now its my request that please change my HelloTune to the previous one i.e. KEEDA in hindi or take off this irrational scheme which is putting me through this pain of calling u guys n eventually making me send U a mail bcz apparently calling doesnt solve the problem. Waiting for some sensible reply or action. Your (chronic) service user...

i have recharged of 251 3g data net pack in [protected] and received only 664 mb instead of 1 gb from www.freecharge.com and customer care has told me that the plan has been changed.But after referring www.airtel.in i have seen that in 251 rs 1 gb 3g data still exist and customer is not willing to refund my rest data pack.so please resolve my problem. my order no-FCVM[protected] and Recharged Date:[protected] and Company Pan No. AAHCA2192H.