Airtel Complaints & Reviews

Full summary: I requested for change in FUP plan from 100GB to 160GB. This was done on the 15th of June with the initial ref no [protected]. However this request was not processed (promised time to change plan - 30 mins) and on the 20th of June I was charged extra for exceeding 100GB. Multiple calls made on 20th for changing the plan and this was still not processed. Example Ref: [protected]. I have finally requested next billing cycle plan be downgraded (Ref [protected]) Issues: I had to pay extra because the plan was not changed when I made the request. It has been now one week since the initial request has been made. Still no update. Rgds, Ninad

From the past 2 weeks im not able to get 3G range in Pune i called the customer care but they keep my call on hold and dont respond or cut my call. customer service is become worse. Pune is city and 3G network should be very strong but still not getting any coverage. i have a Nexus 5 and i dont think there is any problem with my phone.

I lost my phone with sim card on 19/6/2015. My mobile number is [protected]. I went to Bharti Airtel(Main Branch) and made complain about this. Unfortunately I don't remember the customer care person name. He advised me to get the duplicate sim card for the same number. I purchased it, also filled the form and submitted my ID proof. they told me that it will be activated in a day. Today is 22/06/2015 and the sim is still not activated. I made call to customer care many times they told me to speak the person with whom I made this complain. The main branch is very far from my home and I am unable to go because I have office to go. I want to know when it will be activated? Please reply me back about this ASAP Thank you.

I have Ported my Airtel number [protected] from Postpaid to Prepaid in the month of April 2015. And from last one month I am unable to make calls and even the incoming calls have been barred from my number. Because of this I am facing severe problems at my work place. My client's are unable to reach me and I am losing Business because of this issue. I have approached several Airtel Customer care outlets and they only give reasons and not resolving the issue and they sent me to airtel Head office in Bannerghata Road, Bangalore. even there they couldnt resolve my issue. They dont even know what is wrong with my connection. I even called customer care executives, After a long long wait they spoke to me and when i told them the issue, they either disconnect or put my call on hold and dont resolve. This has been a daily tension for me. From last one month almost everyday i visit customer care outlets. I even wanted to switch the connection from airtel to other service but Airtel is not even allowing me to switch over as they are cancelling the porting request as well. Let Airtel Either resolve my issue at the earliest or grant my request to port from airtel to other service provider. Infact if this is the service provided by Airtel it is better for me to port my number to other service provider.

Sir I am having prepaid Airtel connection since year 2012 bearing No. [protected] and having my pack mode of payment of Rs. 270/- for 28 days consisting of 30000 Seconds & 340 SMSs now a days. The present my pack mode of payment will culminate on 7th July 2015. But from yesterday whenever I made a call or SMS from above said mobile no.certain amount is being deducted, which is totally unauthorized & not fair on your part. I have tried at your customer care Phone Nos.121,[protected], 198 & [protected], it seems that there is problem in your system I could not talk to the concerned Customer care Executive You are therefore requested to stop this unauthorized deduction & restore the amount deducted immediately. An immediate action in the matter is requested please. Thanking you TILAK RAJ RAWAL. [protected]

I got message on my Airtel mobile no. [protected] dated 16th May 2015 at 10:50 hrs from 'AD-650011" which is used generally by airtel to update to its consumers for sending message of new offers provided. The message was as below: "Khaas Data Offier! Rs.149=1GB (500MB+Free 524MB) 3G, 28 din. Rs.255=1GB+Free 1GB 3G, 28 din. Extra Laabh 1ghante mein.Offer 16-Jun_15 tak retailer dwara ya call 121314" I have applied on dated 13-June-2015 at 12:00 Noon for the same for Rs.149/- data. But only 450MB have been credited into my accounts with the validity of 14 days i.e. upto 26th June 2015. I briefed all the details to the consumer care of Airtel and it was suggested by Senior Officials to send all the details through e-mail to "[protected]@in.airtel.com, [protected]@in.airtel.com" The same was done from my self on dated 15th June 2015 and 19th June 2015 and also forwarded the same on 22nd 2015. Reply is still awaited. Pl. do the needful and credit my 3G account with extra MB.

The service request number is 62686718. Dear Sir, I have bought 4G Hotspot Huawei Dongle ( Model No. E5573s-606), (IMEI: [protected]), (S/N: R3TDW[protected]) on 19th June, 2015 with 4G SIM No. [protected]. I have paid by credit card the entire sum of Rs.3350/- which includes 2GB/month for 6 months and cost of Dongle. This was the day when you announced 4G in Delhi and I immediately bought it in first half of the day itself. The SIM is activated and I am getting yellow light and I am getting 3G connection. However, despite calling customer care many times and also re-visiting Airtel Express Store at Malviya Nagar, New Delhi (where I bought the system), I am still NOT GETTING 4G (to be confirmed by green light). Even the store had mailed the problem to you in the evening of 20th June, 2015 and they had told me that it was network issue and will be cleared within 24 hours. I am still to see a 4G connection. PLEASE HELP URGENTLY. Regards, Pradeep Kumar Singhal (Senior Citizen), E64 Panchsheel Park, New Delhi-110017. ALTERNATE MOBILE NO. [protected]

I have activated whatsapp pack for my number [protected] on 15/6/2015 but whenever I use WhatsApp for sending text, Airtel is charging money and the same is being deducting from my main balance.No proper response from customer care also.I need refund for the same.Please look in to the issue.

I recharge my phone with 3g Internet which I got from my best offers I.e get 1gb 3g in 149/-. But m not getting the 3g speed. Please solve it as soon as possible. They make tha customers fool by giving them best offer, but actually they not work as they shown.this problem is mostly occurs in Internet pack.

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Secret pin : *********02518289 Serial no:[protected] Ph number: [protected]

there is a unusual cut of the main balance again and again ... first we had a cut of rs 30 and the 2nd time rs 99 and after that rs 39 ... the customer care guys are not giving response to our problem, so we expect u to take necessary action on them, and make them credit back my money ... my no. is [protected], hope u will respond back soon ...

Dear Sir, I am Ramesh were I was using Airtel network for past one year as a post paid customer. I have activated for unlimited pack Rs 99.I have activated to this phone number [protected] just to conform that I called to customer care even they activated the unlimited pack Rs 99. Now I have received the bill amount totally Rs.2438.65paise in the month of may. And also regarding this were I have raised the complaint & also my complaint is SR No:[protected]. But still now there is no response from the customer care were I am keep on calling and asking. Kindly please check and do the needfull as soon as possible. Call to this Number [protected] (Ramesh). Regards, Ramesh.S Ph No:-[protected]

Dear sir, I am srikanth kancherla and my mobile number is [protected] i am facing an internet issue from may 27th and i gave the complaint regarding that, till now the issue hasn't been resolved the service request number is 62162229 and the 121 costumer service and the nodal department are extending the time to rectify the issue but i haven't got any response from any of the department. So please kindly look in to the issue and get back to me ASAP. Regards, K.srikanth.

Hi... have received a very poor service from Airtel. They have deducted my balance without prior notice on account of 3G services (which is most pathetic right now). When I called up the helpline number...It took me 15 minutes to be connected with the customer representative (I dont know why they hide this option as if it is a treasure and on top of it those freaking offers... i just hate them.. wasted my 15 minutes..listening to that ...)... but phone disconnected... (Again best call dropping services from Airtel)... and i dont have the courage to get through that for another 15 minutes.. Worst services of all times... My number is [protected]... Best regards for not providing quality services... I am highly satisfied with the poor services...

Dear Team, Am facing very bad network experience with airtel and the company has not provided the customer care number where any complaints can be registered easily. This network issues I have faced at the time of emergency and am unable to reach the customer care as I need to wait long time to reach for which takes plenty of time at the call and it ends up with loss of my currency. Please provide the needful action am faced by Airtel. Thanks, Yashvanth

ONE OF THE FRAUD COMPANY IN INDIA. I am the airtel DTH User.I got message from Airtel You have to pay 261 which are more than my eixisting plan. if a trying to contact the airtel care they are nor responding.I really Dissatisfied wit airtel service.Worst service provider ever...!

sir i lost my mobile with AIRTEL SIM and i got new SIM from airtel store on 19th june 2015, only calls are connecting not SMS, when i called to customer care they simply said it will take 48 hours for activating SMS (sending and receiving), now im having important transaction which is linked to OTP(one time pass word), now what should i do.with this problem i will loose big opportunity with huge Amount which need very much.my mobile no is [protected].

Dear service team, Hi, i is Mr.Indradeo Prasad from Manpur, Gaya(Bihar) having airtel prepaid connection no. +91 [protected]. I lost my mobile today morning, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP. Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. Thanks, Indradeo Prasad, Manpur Patwatoli, P.O- Buniyadganj, Gaya, Bihar

oday I checked my Pre paid Airtel Mobile No. [protected] Balance on 20/06/2015 at about 9.02 pm by dialing *123#. Airtel. Airtel shown my balance and also mentioned about Fathers Day Special offers, Dial *422*33#. I dialed *422*33#. to know about the special offers on fathers day. Just thereafter on at 09.05pm 1st (First) Message received from AD-mydala as under:- Your reference number for Airtel Deals Value Pack MYDALA503765. Dial *422# and select category to buy any 5 discount offers per day for free of your choice. Valid till 10th Jul 2015. For Details Call[protected]Chars apply). Deal powered by mydala. On same time another message received from AT-AIRINF mentioning as under:- Thanks for using mydala offer. You have been charged Rs. 30.0 from your airtel mobile account. for more services, call 56789. I again checked my account balance by dialing *123# then found that Rs. 30/- deducted from my account without my consent as i did not selected any category to buy discount offers. Airtel is cheating /doing 420 with the Customers for which appropriate action is to be initiated against them and also direct them to refund my amount Rs. 30/- at earliest.

Today I checked my Pre paid Airtel Mobile No. [protected] Balance on 20/06/2015 at about 9.02 pm by dialing *123#. Airtel. Airtel shown my balance and also mentioned about Fathers Day Special offers, Dial *422*33#. I dialed *422*33#. to know about the special offers on fathers day. Just thereafter on at 09.05pm 1st (First) Message received from AD-mydala as under:- Your reference number for Airtel Deals Value Pack MYDALA503765. Dial *422# and select category to buy any 5 discount offers per day for free of your choice. Valid till 10th Jul 2015. For Details Call[protected]Chars apply). Deal powered by mydala. On same time another message received from AT-AIRINF mentioning as under:- Thanks for using mydala offer. You have been charged Rs. 30.0 from your airtel mobile account. for more services, call 56789. I again checked my account balance by dialing *123# then found that Rs. 30/- deducted from my account without my consent as i did not selected any category to buy discount offers. Airtel is cheating /doing 420 with the Customers for which appropriate action is to be initiated against them and also direct them to refund my amount Rs. 30/- at earliest.