Airtel Complaints & Reviews

I, Sumit Grover, recharged my no. [protected], on 9th June’15, Tuesday, through Airtel application downloaded on my mobile. The recharge amount was Rs. 176/- wherein provision of 1GB 2G data was reflected for 28 days and the same was also reflected as successful in “recharge history” in the said application as well(screenshot enclosed herewith). However, when I received the contradictory SMS for confirmation of recharge(screenshot enclosed herewith), I was amazed to see that my account been credited with only 700MB, instead of 1GB as offered and that too for only 21days, as against proposed 28 days. Thereafter, I contacted the customer care executive, ref. no. being CBNRD[protected], dated 10th June’15, and I was told by Mr. Akhil, the concerned personnel, that though he agrees that the services should have been provided for 28 days with 1GB 2G data, however, the Airtel has revised its tariff rates just a few days ago, but the mobile application displays the erstwhile tariffs and they are trying to resolve such kind of errors. Nevertheless he insisted that I was supposed to be credited only 700MB 2G data for 21days. In the absence of convincing reply by the customer executive, I lodged a grievance to the Nodal officer of Delhi Region of Airtel, vide mail dated 10th June’15, briefing him about the issue involved in the instant case. On 10th June’15 itself, I received a revert mail from the Nodal officer addressed by Mr. Karan Sawhney, wherein the documents (i.e. screenshots) enclosed by me in the original mail were overlooked and the contention as stated by the customer executive were reiterated and it was mentioned in the revert mail that as per revised tariff plans, the credit of 700MB 2G data for 21 days is correct. However, no convincing reason was given as to how it amounts to price revision in the instant case, since the mobile application shows successful recharge for 1GB data for 28days. Hence I require you to register my complaint & redress thereto. post issuance of the docket reference number.

we talked with customer care but he told that he unable deactivate the package because this is company's policy. But I dont know how the company activate the packages without customer preference whether he willing to avail the package or not. This is very irregular in point of customer view. Customer must know what package he prefers.

I have had my prepaid airtel mobile since 2010. I have rarely used it for public or business purposes. I am also a very private person. Since, the past one year, I have been getting calls and messages on this phone number from unknown people and unknown businessmen and telemarketers. None of them are willing to disclose how they are getting my number which is not available publicly or in the phone directories. i think someone in the company is selling our personal information and contact details from the KYC norms forms that they collect. Some of the callers are even aware of the banking and insurance details of the customer probably by data mining from the PAN numbers in the form.

This email is regarding the refund that i was supposed to get by 5/62015 of a broadband connection that had been rejected due to some faulty cable or whatever. The application number is TBLR6971591. I have applied for a connection two months back and it took around a month for you to tell me that the connection cannot be provided. Due to this i was supposed to get a refund of Rs 1000 that i paid as an installation fee. I have been calling the customer care number but nobody is picking up. I'm not at all aware of the status of the refund. I'm asking you to take necessary action and kindly refund me back my money. I'm really frustrated and disappointed at Airtel. You have wasted my time and consumed a lot of my enegy.. A company of your reputation should have some responsibility towards a customer. Anyways I'm requesting you to kindly refund me my money ASAP. Regards, Amlan Jyoti Baruah.

On 9th June 2015 I got my airtel recharged with Rs 192 for 1 GB 3G data. I also got erecharge succesful confirmation mesaage from airtel stating that your number has been successfully recharged with Rs 192, Benefits - 1 GB 3G data for 21 days. But when I switched on and switched off my mobile data to check the available 3G balance it was 524 sumthing MB data only. I called up customer support to complain but they refused to file the complaint saying that the plans have been changed. If the company's plans are changed then why the hell they are sending out recharge successful messages for 1GB data instead of 524 etc.. I had spoken to Mr Rakesh Kumar with reference no. - [protected]

RESPECTED SIR/MADAM I GIVE A REQUEST FOR CALL DETAIL OF MONTH MARCH AND APRIL 2015 ON DATE[protected].AIRTEL GIVE US THE TIME FOR CALL DETAIL 3 HOURES TO 6 HOURES.BUT TILL DETAIL WE CAN NOT YET BILL DETAIL.TIME TO TIME WE TELL US ABOUT THIS BUT NO REPONSE.THEY CHARGE FROM US 100RS.SO SIR PLZ SOLVE MY PROBLEM AS SOON AS

APPLICATION NUMBER: ONBANGA01097945/ BROAD BAND BOOKING AMOUNT NOT REFUNDED: Transaction reference number:[protected] Date of transaction: 08/05/2015 Application number: ONBANGA01097945 Paid from: Credit Card INSPIRE OF SEVERAL FOLLOWUP CALLS EVEN AFTER 33 DAYS TIME NOT REFUNDED.

Hello madam, In our area airtel tower is going to be installed. We talk to the building owner but he is not listening to us, and we register a complaint in police station too, but still no action is placed, so i request you to please take a strict action, as you now the radiation comes from mobile tower is hazardous to people health it cause cancer too.

please help me resolving the issue once again. again all outgoing calls are getting call dropped. Sample number - My mobile number: [protected] Duration of the concern: morethan 24 hours Complete address with landmark: No. 17/2, Appu street, first lane, Mylapore, Chennai- 4 Handset model: Lumia 520 Number of Signals (0; 1; 2; 3; 4; 5) : 5 Error Message/Announcement received : call dropped for all outgoing calls Alternate contact number: [protected] Please contact in alternate contact number if you need any other info. Please resolve ASAP.

Hi, I do get lot o[censored]nwanted calls to my mobile number hence i have requested for Do not Disturb ("START 0" to 1909)some time back and it is not activated yet.If i try to request again it says you have already registered for Do not Disturb. Please take an action immediately as unwanted calls annoying me too much. My Mobile number: [protected] Regards Sudheer

Dear sir, As i called customer care representative to deal with my grudge regarding untimely activation of 3g service, he instead said he cant do anything and there was some heated exchange, but after this called he blocked my phone as mentioned it has been lost and asked to block.. My concern is that your customer care executives are really rude and very hard to deal.. I called customer care again and unblocked my services but still my data services are inactive please help me sir... I am from jammu and kashmir

dear sir/ mam, greetings of the day, this mail is is in reference to my complaint no's/reference id's [protected], [protected], [protected] any many more. let me first brie[censored]p the matter, i am ur customer having [protected], not only this I am having three other numbers running on my name with my family and 2 numbers running on name of my family number also, all of them are with Airtel. I have so many grudges with the airtel for past 2-3 months but this time all the height which has got crossed. I have called customer care on 20th may 2015 night to Activate my International Roaming, they have told me that its the 999 plan so, i told them to activate it. i received the message same night about the conformation and same night my phone network goes. i called customer care again and again from other numbers regarding the problem I have been facing but they replied me that ur request is pending and ur no will be activated in 4 to 24 hours. but all in vain. my family members, who are in India, remained in touch with customer care(CC) about the problem and every time they assured them that it will start working in 2-3 hours. even after reaching abroad my phone doesnt picks network and problem persists. on 26th evening when i landed in india my phone doesnt picks network, i called CC notified the problem that said because of international roaming pending request it has not been working, they cancelled the request and after 1-2 hours my phone starts working. after repeated attempts made by me by contacting CC and going to ur airtel office in my city and noting my complaint regarding the bill of Rs.999 which is pasted along with my bill, for which ur organisation have not provided me services. i have personally contacted CC many time some says that it was pending, some says it has been activated and some says that CC executive make a mistake that 999 is a pack to make calls in International Roaming cheaper. he has to first activate pack of Rs 149 to pick up network outside India. now my question arises that, 1) where is my mistake.. 2) I havent used any o[censored]r the service during International Roaming neither u provided me. 3) infact for those 6 days, for which my phone doesnt picks network, my monthly rental and data pack rental for 6 days needs to be waived off morally and ethically along with Rs. 999. 4) Ni-ether my requested call with seniors have been arranged even after repeated attempts since last one week. now ur good self is requested to waive off my Rs. 999 from my monthly bill along side 6 days rental and email me my new bill as early as possible as i will not be responsible for ur late payment charges, as i will not be paying up my bill till the matter get resolved. in wait of of a justice from ur end as i have got harassed many a times. not only the harassment, but amount of time i am wasting in contacting CC and writing these mails is not possible for me all days. this is type o[censored]nprofessional behavior from a company of such repute is neither acceptable and nor expected. so i am waiting for a quick and positive reply from ur end else i will be forced to shut all my numbers with airtel and forced to sue a case in Consumer affairs and lodge a complaint with TRAI, and CCI. and i will be forced to go to media and social to open a protest against the ur company. my last suggestion to ur company is that kindly recruit those CC Representative who knows something or train them fully before they are behind the desk to help anyone, so that persons like me can be avoided of any such harassment. this is my last mail and next time i will be writing it directly to Telecom Secretary and telecom minister, Prime minister, PMO and TRAI also...

HI I activated roaming pack for my mobile number [protected]. But on 9th of May they closed it and during my bill i got incoming charges for that. As i have not closed the roaming pack, Airtel have closed it . please remove these charges from my bill . bill amount of 1144 need to be reversed. Regards Ravinder M- [protected]

Sir MY mobile no [protected].they deliberately activate service and debit balance 150rs .i spoke custoer care they r not give a proper reason.tdat 9/6/15(4.10pm) amount was debited.they r not responsible for this debited amout..so kindly refunt my amount as soon as possible...

Hello Sir, I bought an airtel sim two years back. From that time the sim is in roaming. I bought the sim in my home circle (Chennai) only. Last Week I bought An 3G enabled Android Smart Phone (Karbonn Titanium S1 plus ) . Today Morning(09.06.2015) I recharged my airtel sim with 28Rs 3G data package in freecharge.com website. And I received a message from airtel regarding the activation of the data pack. It got activated. In my Phone first sim slot is 3g Capable So I inserted it there.Then i switched on the data connection setting and it started showing Roaming Symbol (R) near the Signal Tower of your Sim.So I contacted the customer care from my frnds mobile and they made me to do the possible selections but then too it didnt work out. It was still working out in 2G speed. It was too too slow. So it is in roaming it has higher tariff rates . My Sim Is Still in 2G Speed and it is still showing Roaming Symbol. I want to claim money for this .Waste of time and money being your Customer .Please help me out.i can't change this number as I have given it to my friends and relatives & others. Proof *I have attached the recharge screen shot of freecharge.com *I have taken various screen shots of my phone at various situation while activating 3G. -those Contains of me trying possible options to select 3G Network manually.Whenever I Click IND Airtel 3G its showing Can't Connect to this network. Try again later. But i tried once again afterwards its showing the same thing again and again. Please have a look at it and help me out of this problem .

My Airtel account is not updating with the details of my current bill/bill pay/ current Internet Usage. The page is showing bill of period June 2014 and since then never updated. I have raised multiple requests throught Airtel account but never heard back. Please update the site to reflect my current bills and Internet Usage. Thanks, Supriya

Fraudster transaction has been done thorugh my Citi Bank Credit Card through AIRTEL PAYMENT with the following details. Date: 23.05.2014 Card No: [protected] Ref # 421410 Amount: Rs 5041 It is an illegal transaction and I have raised a police FIR. Can some officials from AIRTEL help me out to get back my money? Thank You.

My airtel No. [protected]. I recharged on 08.06.15 for Rs. 949/- (3G internet pack)from my airtel app through internet banking although amount was deducted from my bank account but I got failure notice from you and didn't got 3G data either. My transaction id is[protected]. Plz do the needful to refund my money so that I can do recharge again at earliest. Hope for a early action. Regards

Dear Concern, My name is Amit and my Airtel prepaid mobile no is [protected]. I had recharged my 3g data balance through your official My Airtel app with Rs.149 on 7th June 2015, When i was recharging the Rs.149 plan benefits were showing with 500mb data with 28 days of validity on your official app. But i got 460mb data with 14 days of validity only. I had called to customer care they told me that the plans has been changed yesterday. Your airtel official app is still showing 500mb data with 28 days of validity in Rs.149 plan. Now who is the responsible for this. I just want to get same benefits as that time was showing on app before recharge. I would like to inform you that My Airtel official app in still showing 28 days of validity with 500mb data balance in Rs.149 recharge as on today on 9th of June 2015. I'm also attaching that screenshot. -Amit

I had applied for conversion of my postpaid card into prepaid card on 5th June, 2015. My postpaid connection has been deactivated on 5th June, 2015 arount at 10 p.m. While my prepaid connection has not been activated yet. Although after continous follow up i have not received any response from the relationship center situated at Bhuj city of Kutch district. My contact number is off since last 4 days and I am facing lots of problem. Also on 5th June 2015, My request for converting from postpaid to prepaid was 3rd time. previous 2 times my postpaid card was not deactivated.