Airtel Complaints & Reviews

i have convert myn airtel plan plan from prepaid to postpaid. as regularly i have to make a recharge of rs. 600 per month but now on activating to postpaid it comes 4700/-. when gone through the bill the actual usage of myn would be 1200/- only all taxes including. when i gone through dealer the mistake was of the dealers employee as he has not activated myn international plan which cost me rs. 6/- per min. as on activating the plan the sum cost becomes 1.99/- per min. the dealer convinced me that he ll settle down. he told me to pay 1000/- less & pay the bill i had paid. the bill amount. coming to next month again the bill raised to 2546/- as the same think happened international plan not activated which cost me this much. as i also confirmed earlier that is the international plan has to be regularly activated after every monthly bill he told me no. as once activated the cost for activation will be regularly included in the bill amount. unless and untill we stop the services. so, the dealer for the next time told me too wait. and he ll check down the system. but no confirmation from the dealer for 15 days. as i had remind him regularly.as on 19/05/2015 from baroda airtel office i receive the call made by mr. ali & miss. dimple. they both pressurized me to pay the bill and spoke very bad language. as i try to convey that please talk to ajay the dealer of airtel. but they both made a bad language for me. so, please guide me what to do and were to go. myn contact no - [protected], [protected] name - pratik patel

Hi, I have been using Airtel SIM more than 8 Years. But now i came to mindset as airtel is worst customer care members who are all sitting in airtel outlet offices. Since more than 1 month, trying to change service from postpaid to prepaid.I couldn't change that. Whenever i am going, there is a readymade answer like no SIMs availble at now or telling facing technical issue.So couldn't happen conversion now.I have been visited more than 3 outlets. But answer is the same. I have raised MNP request to your members regarding this already. But the person asked me to request one more time at outlet office. Yes. this time also answer is same ie, Techinical issue going on, couldn't happen conversion. Un necessairly i am paying postpaid minimum amount to your company. You need my money without service but you dont care about my issues and struggles. is this the way to treat your customers. When i was changed to postpaid connection initially one person came to my company reception and taken my documents directly. But now i want to change prepaid, you are asking to go outlet office. Your Procedure is very cheap.Always you are treating customer in money perspective. This is not the right way to treat customer. I dont know this mail also will go to trash in your mail. But my opinion about your service gone to dustbin.Again i given to MNP request. Before that validity period i will be wait for your response. Thanks Commonman

Dear Sir, I don't have signal or network in my Airtel sim [protected], [protected] since 4 days how can I activate my Sim without signal. I have cakes number of times and also email no real help till now. Please help me thank you PUSHPARAJ KRISHNAN

I recharged yesterday 17 May 2015 the amount of 145 Recharge for 1 GB 3G Data from airtel official website. On that web site they clearly mentioned you will get 500 MB on the spot & Remaining 500 MB Will get Next 1 Hour on same day. I been Waited Full 1 day for remaining data but still not received.Then i called Airtel customer care number for the same, the airtel representative told me you have already received full 1 GB data & you can check by dialing this number *129*08# Then i hanged up the phone with thank you! I dial *129*08# This number from my same airtel number but it is still showing 400 MB (100 MB i used). please help me out for this problem Thank You in advanced.

Dear Sir, I would like to request you, through this mail that - (1) you kindly change the billing name from RK Jain to M/s Indotek energy solutions pvt. Ltd.keeping address same. M/s Indotek energy solutions pvt. Ltd belongs to me with same address. Corporate identity no. is - U74140DL2012PTC230389 (for your reference please). (2) you kindly send hardcopy of bill instead of electronic mail, as this is a statutory requirement for me. Thanks Rkjain Director m/s Indotek energy solutions pvt. Ltd Add- 16-D, Neelkanth apartment, 46 IP Extension, patpar ganj, new delhi-92 Landline no.[protected]

Since 7 to 8 years i am using mobile no - +91- [protected] Airtel, Karnataka, It got Disconnected in last few days. I need it to get activated as soon as possible. Kindly activate it because its my business and WhatsApp number. Privileged customers should not get such problems. Its very inconvenient. We dont buy numbers every month for new offers. Airtel should understand. hope it will be activated at the earliest

Hi, I am using the Airtel Postpaid Number [protected]. On this number I have 149 plan in which there are 600 minutes(Local+STD), and free SMS. My Bill date is 4 of every month and I pay my bill on its due date every month. As per my last bill my plan benefits renew on 4 May 2015, but when I checked my extra usage till 14 May 2015 it was showing approx 40 rupees extra and it is keep growing continuously and till 16 may it is around 100 rupees. I have call many times to the customer care to clarify that, why I have charged, they are saying that I have crossed the 600 minute limits, but how it is possible to cross the 600 minute limits in just 10 days, they are also not giving me proper detail of my call, I have 15 more days of my months to complete but I am not able to call. just because of extra call charges. Please help me as soon as possible. Regards Imran Khan [protected]

we are faceing toomuch problem our area, due to poor network in three village ramnagar, bairampur and umar pur, in this area most of the people staying arab country for work purpose. they cant contact properly with this people bkz of poor network, when everwhere india are going to digital but we still don't have good 2g net work in our village. please setup a new tower this area. area postal address is given below, vill- bairampur/umarpur/ramnagar po- kumari ramnagar ps - hanskhali dist -nadia west bengal pin-741502

Dear Concern, I was one of your customer of airtel mobile post paid connection. I am no longer using your service due to bad feedback from your customer service. I was using [protected] since 2010, I had some issues over network connectivity and data usage. I made a compalint to your customer service several times but did not got any proper response. Unfortunately it forced me to disconnect the service without any intimation. Now, I am receiving calls from [protected] for payment recovery and they are literally using abusive language. If this is your way to treat your cusomers then I am really amazed and will surely give you the blasting surprise for same. The CSE girl_Pooja Raut: I know is a fake name, don't have any manners how to talk with customers, I think you need to provide proper training to employees of how to talk with costomers. The girl was so rude and mannersless, I may be surprised if she even knows what she was talking. I never seen such kind of mannersless girl in my whole life. I am shocked that India's number 1 telicom company recrurits such a dump employees. I am going to complaint the isssue with ICCF and hoping for better improvement from India's number 1 telicom company. Unfortunately, Airtel Customer, ADITYA..

This is regarding change of broadband plan on my landline number[protected] from INR 1249 to INR 999 plan. I called Airtel helpline twice to change my plan. 1) 11th May - First time I was told that it will be done and I will get an email and sms confirmation. 2) 12th May - I called up the next day to check on the change of plan and I was told that it hadn't been done. I asked the support person to please change my plan and I was assured that it will be done and I will get an email and sms confirmation. I was also promised that the support person will call me the next day to confirm whether I have received the confirmation mail and sms.

My mobile no.is [protected].I cannot send or receive any data from my data connection since three months.I have waisted money in my data pack.I cannot use whatsapp with data connection.Kindly solve my problem & send new set up for my number.

Hi All, I have submitted my request for porting my Vodafone postpaid number([protected]) to Airtel postpaid on 07, May 2015 and I placed this request through airtel.in web portal. Next day Airtel team sent an executive from there end which gave me a Airtel postpaid SIM No.[protected] and collected all related documents along with an amount of rupees 250/-. But unfortunately on 15, May 2015 I got a SMS from Airtel that your address verification failed, after receiving this SMS I went to Airtel Relationship Center to check the details and after reaching over their I came to know that Airtel sent a fraud executive. So, they told me that they have sent an email regarding this but I don't know how much it's true because I don't have anything to prove that they have acted on my complaint. So, this is request to all my friends who ever is planning to port their numbers from Other service providers to Airtel. As Airtel sends fraud executives to collect documents and money and after they will say they don't have a track of such things. regards, Manish Singh +91-[protected]

I Dolly Naqvi and Shadab Naqvi wanted to change our vodafone network to airtel network by porting. I got info stating that this agent person would do the needful. He came to my office charged us Rs 1600 porting charges for two connections 800 each and promised us that it would be done within 10 days. After submitting all documents from our end, constantly following up with them no results, nw they dont take our calls and hve put the blame game. I shall give u all the people associated with this and their numbers. I hve whats app them several times called them several times to refund our money but to no avail. numbers are [protected] jagdish airtel [protected] sanjay airtel [protected] santosh airtel [protected] Kindly follow up with them, its a sheer case of fraud. Kindly reach us on [protected](dolly)/ [protected](shadab)

Hi, My phone number is [protected]. I did a recharge of Rs.90 on[protected]. In Airtel App it showed that for recharge of Rs.90 i would get Rs.90, but i got only 77 Rs. credited. I called the customer care they mentioned that the value for recharge of 90 is 77 only and it is effective from today so it was not updated in the App. But due to their mistake why should i suffer a loss. If its not updated in App then the new changes shouldn't be applied till then. I have attached the screen shot of the App, saying clearly that Rs.90 recharge credits Rs.90. Please help me get my money back. Thanks in advance

ONLINE RECHARGE OF RS.59 FOR REDUCED TARIFF RATES OF 40 PAISE PER MINUTE BOTH FOR STD AND LOCAL CALLS ON MY MOBILE NO. [protected] AS PER ONLINE RECHARGE TXN. ID[protected] ON 13. 5 .15 51 AM 09:51 HAS NOT BEEN IMPLEMENTED . MY COMPLAINT NO. PRO51300079 DT.13.5.15 HAS BEEN CLOSED WITHOUT ANY ACTION AND INFORMATION TO ME .

My brother was using the airtel number [protected] from many years. From last few months he did not use it and now the number is deactivated with out any prior information.When I called customer care, they said that [protected] is a free number now.My brother wants to get the number back.I contacted airtel customer care but I did not get any useful information. I posted the messages on the airtel FB page as well. I got the replies saying that I will be contacted soon but it never happened.

company has cheated me.they have received the money for 3g plan and providing me 2g plan. so i have contacted there customer care and tell him regarding the issue on 17/05/2015 at 7.55 PM.One customer executive, who had received my call told me that he is going to transferred my call to senior officer and put me hold.i was exactly 40 minutes on hold and no body has entertain me.still my problem is same, where i have to complain for that.

On the 15th of this month, i had tried to recharge my number [protected] twice via airtel recharge online with transaction id's[protected] and[protected] with Rs 200 and Rs 330 respectively from my Vijaya Bank account. The amount was deducted but I did not receive the amount recharged. Please resolve the issue that i am having as soon as possible.

Hello, As per the latest bill for period 08-Apr-2015 to 07-May-2015 my bill for account number [protected] is generated to be whopping 3034.32₹. For the usage I have done this is at least 5-6 times more. As per my bill plan T67 CUG 199 plan, 1GB 2G internet is free. As per the bill I have consumed 93194 units i.e. approx. 931Mb which is less than 1GB, but only 5538.40₹ discount has been applied. I exhausted the consumption of 1GB – 3G usage by 23-Apr-2015 so I connected with customer care for deactivation of 3G so that I can continue default 2G usage. 1) But they said it would be prorate basis as its being activated in the middle of month. So I would get only 512MB data to be used. As per the plan I have to be given what I am offered. 2) On other note I noticed there was almost 100-150₹ being crediting into Unbilled usage. I wrote to customer care asking for the reason but customer said they can’t see customer’s usage and I was asked to write them after bill generation so that I connect with them only after whopping bill is generated. Its unbearable excuse that they can’t look into customer account on his request and provide required information which is necessary for controlled consumption. 3) Even though data usable under 2G was 1GB I keep using it carefully everyday checking DATAUSE from 121. Till end of the billing cycle it showed that I have consumed only 385out of 512MB. Also I had set the android data limit setting (we can assume its 95% accurate). In the bill it shown that I have used 931 MB data of 2G data. So automated server notification mislead me for usage over than 512MB (even though it’s not over usage as per the plan) and gave me wrong information. So as per the information provided I haven’t crossed usage of prorate data limit too. 4) They said that 2G was activated only after 23-Apr-2015, and I couldn’t have used 2G and 3G both. But the bill shows that they have charged me for 2G since 8th April, start of the billing cycle. How is that possible? So prorate basis calculation shouldn’t apply here as customer was using default service start of the cycle. So no charge should be levied for both 2G and 3G usage. Monthly charges would be 199+250 = 449 instead of 324 ₹. So waiver to be applied of 2128.44(for 2G) + 207.69 (for 3G) = 2336.13 ₹. I have written countless mails explaining the same but I get same reply saying charges are valid. I am really frustrated as this has happened with internet usage calculation many times. Regards, Prateek

reg[protected]...airtel , resume calling facility of my land line, why u r hiding...CHORE HOOO, DHAAKU HOOO, CHEATER HOOO.. MY PARENTS WITHOUT CALLING SERVICES FROM MONTH AND MORE AND IN PAIN DUE TO AIRTEL AND AIRTEL HARAAMI SURE ADD AND SENT FULL RENTAL AND SERVICES, TAX BILL WITHOUT GIVE SERVICES OF THIS MONTH TOOO I KNOW, GARIBH KUTA MITTAL AIRTEL KA CHORE HEAD...MUST IN BUYING CONDOMS FOR ENJOY BANGKOK TRIP ... WHERE IS UR SHAFI/RAFI MADARCHOOD KA BACHAA...GIVE TO ME, HANDOVER TO ME SHAFIA AND METHA ( WHO TAKEN MORE THEN MONTH, ACCEPT FAULT STILL CUT SERVICES AND COMPANY DOING BLACKMAIL, LISTEN TO AUDIO AND SEE ATTACHMENTS ), EXECUTIVES WHO EMAILED ME FROM AIRTEL OFFICE ... CALL ME TO COURT I[censored] NOT GETTING MONEY ... U CANT BECAUSE U GETTING MONEY OF WHAT I USED AND WHAT SERVICES, FACILITIES I WANT, I OPTED, I USED... I JUST NOT PAID UR WRONG AND INCREASE IN RENTAL EXTRA CHARGES WHICH TOTALLY WRONG... U AIRTEL HARRASSED, BLACKMAIL SO MUCH...U MORE THEN ISIS...AND OTHER TERRORIST IN WORLD... CALL ME TO COURT, U GET MORE THEN U WANT, U ADDED IN UR BILL... RU BABY ON ONE FATHER ...CN U PROVE ... COWARDS...CHEATERS...FAMILY IS AIRTEL OR WHO WORKING FOR AIRTEL ...COWARDS, LIE AND CHEATER IS REQUIRED TO WORK ON AIRTEL PAYROLL... reg[protected]...airtel , resume calling facility of my land line, why u r hiding... airtel company aur uske ZUTHEY, ANDEY WORKER ..ur life is just lie and money...cowards...give ur address AIRTEL SELF IN MANY EMAIL DECLARED THAT NIGHT TOUP UNLIMITED NET IS 8 PM TO 8 AM U CHARGED TO ME FOR USE NET FOR 8 PM TO 9 PM BECAUSE ON COMPLAINT U INFORMED NET TIMING IS 9 PM TO 9 AM, THAT WHY U HAVE TO PAY FOR NET USED BEFORE 9 PM... I NOT PAID THAT AMOUNT BECAUSE NO BODY FROM AIRTEL UPDATE ME .. NOW I START USING INTERNET ACCORDING TO 9 PM TO 9 AM ... U AGAIN ADDED AND NET CHARGED WITH LATE FEE ON THAT WHERE ALL RENTAL, OTHER SERVICE USED WITH TAXES PAID TO U, I NOT PAID ONLY WRONG CHARGES OF INTERNET... THIS TIME ON NET CHARGES COMPLAINT AIRTEL SY SIR NET TIMING IS 9 PM TO 8 AM ( 11 HOURS ) WHAT OF AIRTEL FOR HARRASSE, MAKE EXTRA BILLS, BLACKMAIL... WHEN I COMPLAINT AGAIN 9 PM TO 8 AM NET ( 11 HOURS 0 SOME ONE RAFI/SHAFI FROM " [protected]@AIRTEL.COM" INFORM ME ME THAT HE CHKED, ACCEPTED MISTAKE AND PROMISE AND RESOLVE AND END ON CALL HE ALSO SAID THAT NET UNLIMITED NIGHT PACK IS 8PM TO 9 AM ( 13 HOURS ) I ASKED, CONFORMED WHT U SAYING, HE CONFIRMED YES ITS 13 HOURS DONT WORRY, U CAN EMAIL ASK FOR RAFI/SHAFI AIRTEL EMPLOYEE AT "NET @AIRTEL.COM " HE DSAID 13 HOURS OF NOT, HE CALLED ME OR NOT ...CALL ME AND SHAFI BOTH AT ONE TABLE ASAP... AFTER THIS INFORMATION I START USING NET FROM 8 PM TO 9 AM ... MY PAIN INCREASE WHEN ALL OLD UDES, LATE FEE AND MORE NET CHARGES ADDED IN MY BILL.. WHEN I COMPLAINT SPL ATTENTION TO MR RAFI, THIDS TIME THIS COWARDS MAIL ME I AM SORRY, NET TIMIING IS 9 PM TO 8 AM... TELL ME NOW WHY I PAY FOR NET CHARGES ... WHERE IS MY MISTAKE... THIS IS REASON AND SUPPORT OF WORKING MEMBER OF AIRTEL THAT WHY AIRTEL EARNED 1100 K CRORE PROFIT... WHEN HARRASE AND BLACK MAIL FOR MONEY AND NO SERVICE DELIVERED THEN PROFIT DEFINITELY INCREASED... SEE ALL ATTACHMENTS PLSS REGARDS JITENDER SHARMA [protected]