Airtel Complaints & Reviews

I have been charged for internet = 558.5 Rs and corresponding service tax charges as well. I was not told that I will be charged after 1 GB upto 1.17 GB. I was told by the Airtel Customer Care Representative that it is 1 GB 3G data and then after unlimited 2G data. It was activated back in March 2015. Now I am charged for the bill wrongly for the bill[protected] for the period 05-May-2015 to 04-Jun-2015. Please ask Airtel to waive this amount of rs 600 approximately.

Dear Sir, I had port out my ph. no. [protected] from Vodafone to Airtel the tell caller from Airtel offer me a plan ie Rs.399/- Rental 990 local 330 STD & 500 mb data. but after been ported on 19-05-15 and there was no signal on my phone I came to know that my no. has been ported without any information. Then a call came from [protected] &[protected] to activate the sim first and then you will get the desired plan. till then I am trying to contact these nos. to get the said plan. Please help me to get the above plan . Enclosing attachment of 1 Coustomer Relationship Form ( Filled by the Airtel officer) 2 Receipt Thanks & Regards, Jitendra Mob.: +91 [protected]

This is to bring to your kind notice that I am an unfortunate AirTel user who very wrongly ported her number from Vodafone to AirTel. My AirTel number is - [protected], it is registered under the name of Mr. Neeraj Gulati, registered Email ID is [protected]@gmail.com On 6th June, 2015 I reported a complaint stating that i am unable to make or receive calls on my AirTel number. On making calls, the call drops and on receiving calls it says "the phone is out of service". I was told that the complaint will be resolved in next 2 days and my complaint number was[protected]. After 2 days I tracked my complaint through SMS only to get a reply - "No Records Found". The customer Care told me that this will take another 2 days. After 2 days the problem continued to exist but your customer care informed me that the problem has been resolved on 8th June by Mr. Bhanu and the same has been notified to me by Mr. Bhanu himself. How is such a thing possible??? This is nothing but fooling around with customers. On top of it they told me that the best they could do is raise my complaint once again, which will take another 5 days!!! How do you expect a customer to work without a mobile for 10 Days!!! And what is the guarantee that some one else will not fraudulently again write - Complaint Resolved!!!

Dear Sir/Mam, sham fool your customer care no. your tally caller not satisfy replay given to customer and behave very rudely and shut the phone harsh way. My probelm is not a small. last night between 10-11 pm i was try one pack activate from airtel no. *129*4#. the pack detail is calls and sms pack try for activation in my no. [protected]. i was try so many times in this one hour but all time one msg show in screen this is " UNKNOWN APPLICATION" Or INVALID OUTPUT ETC... I FEEL THE PACK IS NOT ACTIVATE SO I WAS TRY SO MANY TIMES IN THIS HOUR. but no one msg i can received from airtel site for a activation i a was not confirm the pack is activate or not. i was try customer care no. but no body responding here. any how, in morning 12th june, 2015 i was try customer care no. at 7am in the morning. one person came in line and shutting me and put down the phone. it s name is vikas something and he said go any where and complain for me i am not worry etc... anyhow i was again try 121 and talk to another person. he listen all and last line he said please talk to my supervisor after 1/2 an hr or one hr. how funny... why are you listning all things if you are not conceren of this??? after that i will try soo many times to talk to supervisor but my call not pass on him. and also deducted my charges. recently i recharge of Rs 100 and 86 rupees credit in my mobile but after few sec my balance again deducted and rupess shown 24 in my mobile. what i do sir please help me. Rs. 300 is a not a small amount. and nobody fool again again one pack activate in same time. if the verification is wrong came to your site what i do and what do teh customer. so many customer face this problem with aietrl. if the pack is activate one time and msg not come from airtel co. site for activation and customer again try this so why a single line include there that is " already pack activate but msg soon shortly" i feel this is the technique for money decution for the company benefits. REGARDS ADVOCATE LALITA

Dear sir/ mam, i had registered my complained dated 09/06/2015 regarding Refund for failed Recharge of Airtel Mobile, but there are no response so please check my complain asps and resolve it. If you want to take any information pls contact at my mobile no [protected] regard's prashant solanki crime branch sec-24, Gr. noida. mob- [protected] email- [protected]@gmail.com

Yesterday (4th day of my bill cycle), I straight away received an email showing 97% of my mobile internet data used up. My mobile internet is OFF from past many days as I use WiFi at my place. It is really shocking and I am unable to understand as to how this is possible. Never thought airtel would cheat it's customers.

Hi, On June 1oth I had time made 2 recharges. 1 for Rs 200 for full talktime and Rs 201 for 1.25gb 2G recharge for [protected] for Swagata Swamy However I was charged twice Rs 201 for 1.25gb 2G recharge. When a complaint was filed on 11th June (complaint#[protected] the executive Priya who took the 1st call and confirmed on recorded line that by 12th June 2015 I would be receiving a refund of the same in my bank account. However today (12th June) I was contacted by a Malayali speaking supervisor for a resolution but understanding my impairment towards the language I was routed to a Hindi speaking supervisor Nandini who was utterly rude and sarcastic and not at all helpful tried to convince me that it is my fault that i ad not deactivated my auto renewal of 1.25gb from last time. Hence Airtel is right in deducting the same, completely disregarding the fact that just the other day her executive promised on recorded line that it is a technical error on Airtel's part and a refund for the money deducted was promised on a recorded line by Airtel executive. The supervisor was inconsiderate and was not ready to empathise/sympathise with the customer. Her toe on the call sounded as if the customer was lying and disrespected the fact that Airtel did not send and reminder for deactivation of any auto renewal service before charging. When requested to provide the customer complaint email address and the corporate address to file a complaint to Consumer Forum, supervisor placed the call on mute. This incident shows utmost insincerity and unethical behavior towards Airtel customers. I would like to get the refund as promised and an action taken against the executive and supervisor as a compensation for mental harassment and being financial discomfort. Regards, Swagata Swamy Lead HR Padath Infotainment Private Limited [protected] [protected]@gmail.com swagata.[protected]@padath.com

sir My Name Is Bapi Roy Add-Nirisha, Barojora, Bankura, ..Me Ek Retelar Hum Me Airtel ka Act Korti Hum caf far K Rejakt Kar Ka Vej Dati Ha ...Mera Costomar muj Ko gali Dati Ha Jo Q Mera Sim Act Nahe Hua a, , , , Kis Tara me Sim Act Karo Mera Caf far Data Ha.contact no [protected]

I have AIRTEL, SIM No. [protected] & using internet. Due date of recharge was 01/06/2015 & about 2000MB were balanced. Recharge has been done with Rs155/- (500MB+28 days validity) ondue date ie 01/06/2015.But balance 2000MB did not carry forwarded. For clarification, when contacted on CUSTOMER CARE, unsatisfactory reason was given. Pl. get resolve the issue at the earliest. with regards- MOHD SIDDIQUI Mob No. [protected], [protected] e-mail : [protected]@gmail.com

Airtel people not giving connection while giving possibility is there they have to give through a long cable [protected]...i was a called customer of airtel now I'm disappointed with technical team for area no 20, demonte avenue madhavaram high road chennai 60 contract number [protected]

I RAGHUGAN SHARMA my phone no is [protected].my balance deducted without any reason on 07/06/2015. I submited a complain on this forum dated 08/06/2015 .there is no any response from bharti airtel.they not give me any solution till now. I want to know how much time is required to solve this type of simple problem.why they not giving me my solution.

My phone number is [protected]. In the past few years, I have found multiple times that my email id has been wrongly stored with them as [protected]@gmail.com. I have absolutely nothing to do with this ID and I have informed cus care multiple times. Later, the bill was coming to correct email id mail.[protected]@gmail.com. I recently switched to paper bill and then back to ebill. When changing back to ebill, I informed to customer care that the email id he stated was wrong and the officer said it was changed. Again for the past two months, it is being sent to the wrong email ID. I escalated a complaint in their website . I received this email from them "We acknowledge receipt of your complaint, your reference no. is PO[protected] .We shall get back to you within 2 hrs." on May 27th. No communication from airtel after that and still the bill is going to wrong id. I was shocked to find that the ticket has been closed long back without any action or communication to my email id. It's unacceptable that they are sending my phone number and personal bill details to some other person for so long, and also I am having to pay the bill without receiving the bill. What action can I take against them for exposing my sensitive information to someone else for such a long time?

I was using vodafone postpaid service till 20 th April. I got call from Airtel customer care to port the number to airtel postpaid, promising the better tariff plans. Customer support promised me that i will be getting 600min of local/national call, 100 local/national SMS and 1GB of 3g data for rental of 299/- under corporate plan. Upon agreeing, customet representative came to my work location and collected all the documents required for it. I was ported to airtel postpaid on 25th April succesfully. As i checked the plan tariff on 5th May, i was getting charged for the internet. from then till now i have called customer care atleast more than 20 times. I have also written mail for the nodal, customer relation ship managers. But nobody have resolved my complaint till now. Everybody in airtel are enjoying their sweet time, not giving proper answer and by not mentioning the single point of contact for the issue. Sometimes i got the answer from the customer care executive to ask the guy who have given the sim card. These people just show the exciting offers at the time of porting and they literally ignore, neglect customers once after the porting. I recorded each call with customer care but unfortunately i have lost them with my old mobile. my cell no:[protected]

Hi, Since 2 days there is a problem with Airtel signals in JP Nagar 2nd phase area. I was not able to do any outgoing calls and not able to receive the calls as well. But i am receiving the sms, and even mobile data also working, only the problem with calls. I have checked with my colleagues whose are using Airtel for them also same issue. So kindly resolve this as soon as possible. Regards, Phani Kumar [protected]

My Mobile No.-[protected], Name-G. Appi Reddy. Changed from Postpaid to prepaid owing to the problem with respect to VAS charges on 18/05/2015. Cleared all the due as on 18/05/2015 before converting to Prepaid. bill came again. Why did they give prepaid SIM without paying the complete bill. This is ridiculous as i have not made any out going calls after 18/05/2015. But still bill came. Kindly clarify as early as possible.

Issue :- As per my understanding and my billplan the cost of per call is 30paisa but in my bill, amount has been charged as per 50 paisa/- and calculation is also not correct. I have complain more then 3 times but no one has provide me the correct solution. Whenever I called on 121 for solution, They always told me that they will arranging a call but till now I haven't received any call.

Dear Sir/Madam, I am using Airtel mobile connection with 3G.My number +91 [protected].Whenever using Mobile Data/internet I'm get a 2G network only.I already complaint to Airtel Customer care.There is no any response. Need a clarification. And I request to public please avoid Airtel 3G connection. Nowadays 4G also started.Good not connect the people via 2G/3G properly inside of metro city(Chennai).This is service/Cheating customer.

Im facing internal 3g coverage issue from last 6-8 month where im not getting 3g coverage internally even my area is also not congested, i have complained many times but the issues has not been resolved on permanent basis last two times i have spoken with airtel appelate and airtel nodal they raised there hands and said we can provide you this much coverage only when i said i will to go to trai they said you can go toTRAI from this it shows they are not bothered to resolve the issue Here point to note is after couple of mails i direclty called to appealate he was rude and to mention here he even said you can do wht you want when i said i will have to port and approach trai this is not expected from appealllate number that to from number one operator What is the use o then level o having this 121 then nodal then appeal when appeal behaves this way what can we expect from 121 and nodal. My complaint number is CMOUD[protected]

I am using Airtel mobile phone number [protected] for last 12 years.As nowadays LPG Booking is done through SMS.I am unable to send SMS to anyone from my mobile since last 1 year.I requested & lodged complaints about this a number of times but of no use.I therefore request you to kindly consider this seriously and and do the needful. Thanking you in Anticipation. Pradeep [protected]

To: Shri Sunil Bharti Mittal, Chairman, Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070. Tel. No.: +[protected] Fax No.: +[protected] From: SUB: REGARDING CLAIM OF MONEY WHICH WAS DEPOSITED BY ME. Respected Sir, In connection with above subject I want to inform you that on 27/05/2015, I received a call from your company’s executive named Shri Ankit Gupta by no. [protected] on 08:00AM. He informed me that my SIM No;[protected] has won a lucky draw among 2 crores numbers on event of Shri Sunil Mittal’s Son’s Birthday. Then I asked him for confirmation whether he was real an executive of Bharati Airtel Ltd or other fake call. He replied with his address, post and informed my SIM no. (18 figures) which is written on behind part of my SIM Card. Then I have put trust on him. After that he explain the thing and call for recharge of Rs. 550/- as a activation charge in[protected] among this 5 digit contains the number which lies behind on SIM Card and other 5 contains company transaction code which was given by Shri Ankit Gupta) i.e. That was not a regular Mobile SIM No. Then I inquired to him for further verification and my confirmation, as a question was of my money and time as well because I am an employee. He replied that he is a full time fully paid executive/Account Manager of Bharati Airtel Ltd at Dadar Head Office, Mumbai. And whenever I called him a tone was tuning of Airtel Company saying “kindly beware that you have called a respectable officer, kindly talk with him with full respect”. Then after a basic call ring rang. That one thing that is why I have put faith on him. Therefore I recharged of Rs. 550/- as an activation charge in above said Number on 09:20 AM from Amreli. Then a message has been received with Transaction ID [protected] and I have been said a call will be received by another person very soon. He demands for this transaction ID and then after a process of transferring a whole amount in my bank account number will be processed in 15-20 minutes. As per he said that this is the only amount which should I have to pay. He has said that this is the only amount and after that total money of Draw will be transferred to my account no : [protected] standing at IDBI Bank, Amreli Branch after 15 - 20 minutes of this activation charge. I have received more than 10 calls before I have remitted amount of Rs. 550/- at mobile shop. After about an hour I have received another call from Shri Ankit Gupta saying that amount of 5, 25, 000/- is not a small amount hence I have to deposit Rs. 6, 200/- as a Government Security in Bank of Baroda or in Punjab National Bank. I said that I am not able to deposit as I am an employee and date was running 27 and my pay will be occurred on every 1st on each month. But he sticks with his explanation and transferred the call to his higher supervisor/manager. Now I have contacted by another person who introduced himself as a Account Manager of Bhrati Airtel Company . His name was Shri Amol Singh. He informed me that all the transactions related to finance is running in the name of Shri Amol Singh, Account Manager. I said that I am not able to pay such a big amount then he console to me that kindly take some money from another person for a short term and put faith on us, we are not fraud persons. He said that this is the last amount to be deposited by me and as well as I deposit the money in PUNJAB NATIONAL BANK in the account number [protected] of Shri Amol Singh, The Account Manager of Bharati Airtel LTD, then after in 5 to10 minutes total amount of draw transferred in my IDBI Bank A/c No. immediately. He said that he has prepared a file of my name and he was waiting only for this transaction, then he can do further process. Then I was going to PNB, Amreli Branch and deposited Rs. 6, 200/- in Amol Singh’s A/c Number on 27/05/2015 on 11:00 AM. After 30 - 35 minutes, I was informed twice that amount of 5, 25, 000/- is not a small amount hence I have to deposit Rs. 10, 300/- as a Transaction Deposit in Bank of Baroda and this amount will add in main draw amount i.e. I will get Rs. 5, 35, 300/- . I felt cheated and as I have deposited amount of Rs. 6, 200/- earlier so I have no choice because my money has been credited to Amol Singh’s A/c Number. So as a broken person tries for some survival I asked him so many time that would it be last transaction? He said with full consolation and told me not to worry about my money. Therefore I was going to Bank of Baroda and deposited an amount of Rs. 10, 300/- on 02: 00 PM, 27/05/2015 in A/c Number [protected] which belongs to Shri Deepak kumar Narayanbhai Solanki, another Accout Manager of Bharati Airtel Company Ltd. I waited and waited and at last I was said that due to technical error and because of server is down I will contacted between 07:00 PM to 09:00 PM. A call has been received at 09:30 PM saying that my procedure has been completed and I have to wait for next day. A very next day on 28/05/2015, 09:30 AM, I was informed by Shri Ankit Gupta that as an Income Tax Charges an amount of Rs. 15, 400/- which has to be deposited by me in above said BOB account number. Sir, I have been totally broken down by your company’s this kind of policy. I was informed for payment continuously after and after whenever I had completed transaction, another unexpected new charges had been charged only after completion of transaction. Sir, as I mentioned above that I am an ordinary employee and belonging from lower middle class family. I am not able for such risk but as I mentioned in earlier that Rs. 16, 500/- have already been credited in your company’s account manager’s bank account. As a result, I hardly arranged for deposit amount of Rs. 15400/- and done a transaction in Shri Deepak Kumar Narayanbhai Solanki’s account no. at Bank of Baroda, Amreli Branch on dated 28/05/2015 at 11:30 AM. After that as per my belief an another call received from Shri Ankit Gupta mentioning that I have to pay the amount for Rs. 9700/- as donation to Bank which was demanded by the Branch Manager of SBI, Dadar Branch (IFSC CODE: SBIN0000353). Now I had no choice. Again I refused to deposit such type of big amount and told him that I will contact nearby Police Station and file a complaint against Bharti Airtel Co. Ltd. “ for cheating, money laundering, public mentally harassment, waste of time and money”. As positive response was needed but I received negative saying that If I wish to contact Police, I am free to lodge a complaint and after that the call cut off. After 5 minutes, he told me to talk with the owner of Shri Sunil Mittal. I talked with you i.e. With the Shri Sunil Mittalji . And you also consoled me and said me that this would be the last amount to be paid and you suggest me for my benefit that if I am holder of a ration card then after I have to deposit Rs. 5, 200/- in above said BOB account number. Then you had transferred the call to Shri Ankit Gupta and he asked me for Ration Card No. I told him the number and I deposited amount of Rs. 5, 200/- in your account manager’s account in Bank of Baroda Account on 28/05/2015 on 02:30 PM. Even after I had been told that as I am not belonging to below poverty line I have to deposit remaining 4, 500/- . I was exhausted totally with this kind of harassment but my money was entrapped in your company hence I had to deposit. I was permitted for deposit on the next day and he told me that I can do the transaction of deposit the amount on next day i.e. on 29/05/2015 without any problem because I have not even a single rupee on that day . On 28/05/2015, 07:00 PM, on 29/05/2015, 09:00 AM, I asked to Shri Ankit Gupta that kindly confirm that this would be a last transaction or not. He replied positively as so far. Then I did transaction in Shri Deepakkumar Narayanbhai Solanki’s account at BOB Amreli on 29/05/2015, 10:00AM. Now, I was informed as so far previously, they told me to deposit late charge Rs. 5, 200/- on 29/05/2015 . Then I refused not to do any kind of transaction further regarding to this. Particulars of Bank Transactions are as under: SL NO Amount A/c No. A/c Holder Date 01 5, 50/- [protected] Ankit Gupta 27/05/2015 02 6, 200/- [protected] Shri Amol / Amul Singh 27/05/2015 03 10, 300/- [protected] Shri Deepak Kumar Narayanbhai Solanki 27/05/2015 04 15, 400/- 28/05/2015 05 5, 200/- 28/05/2015 06 4, 500/- 29/05/2015 Total 42, 150/- Rs. Forty Two Thousands One Hundred Fifty Only Calls have been received from two numbers :[protected]/[protected], Airtel Office Phone Numbers. Belonging to Bharati Airtel Company’s executives. Kindly tell me Sir, how kind of policies your company have? If all these fair to me? Even all these things happened with me I request to you for refunding me only those amount of Rs. Which were deposited by me in your Company’s officers’ accounts time to time. This is my humble request to give my money back to me and oblige to me. With the hope of positive anticipation.